En savoir plus sur Pipedrive

Pipedrive est un outil logiciel de CRM facile à mettre en œuvre, qui vous donne le temps de vous consacrer aux activités lucratives de votre entreprise.

En savoir plus sur Pipedrive

Avantages :

Neatly organized and friendly application. The most liked feature is the chat support team.

Inconvénients :

The only thing that is kinda confusing especially to non-technical person is on integrating with third-party tools. Most of it needs to be connected with Zapier which is again another subscription.

Pipedrive - Notes

Note moyenne

Facilité d'utilisation
4,6
Service client
4,4
Fonctionnalités
4,3
Rapport qualité-prix
4,4

Probabilité de recommander le produit

8,7/10

Pipedrive a reçu une note globale de 4,5 étoiles sur 5 d'après 2 706 avis d'utilisateurs publiés sur Capterra.

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Filtrer les avis (2 706)

Gregg
Gregg
President/CEO
Utilisateur LinkedIn vérifié
Construction, 11-50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Great Web Based CRM

4,0 il y a 2 ans
Sous-titres en français disponibles pour la vidéo
Laurent
Laurent
Directeur (France)
Utilisateur LinkedIn vérifié
Génie mécanique ou industriel, 2-10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Top mais cher pour certaines fonctionnalités

4,0 il y a 2 ans

Avantages :

Facile à prendre en main, très ergonomique, clarté dans les intitulés de champs, possibilité de filtrer les contacts dans tous les sens entre tous les catégories (Pas tjs le cas chez les concurrents ou souvent plus compliqué) L’intégration native avec pas mal de logiciels sur la marketplace

Inconvénients :

Emailing Il manque une intégration native en synchronisation avec sendInblue pour une synchronisation dans les 2 sens des contacts Faire payer le prix fort pour envoyer des emails groupés sans possibilité de définir un groupe, et limités à 100... On ne peut pas figer les colonnes en vue tableau comme basiquement sur un tableur Il manque un bon module de devis/facturation bien intégré

Utilisateur vérifié
Saoulo (Guinée)
Utilisateur LinkedIn vérifié
Production alimentaire, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Saoulo business

5,0 la semaine dernière Nouveau

Commentaires : Pipedrive me permet depuis plusieurs années de communiquer avec mon entreprise et les ami(es) par mail.

Avantages :

Avec cette application je suis bien satisfait de ses fonctionnalités simples.

Inconvénients :

Avec pipedrive, certaines fonctions bien plus importantes sont cachés

Thomas
reviewer (Belgique)
Marketing et publicité, Auto-entrepreneur
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Meilleur CRM jamais utilisé

5,0 le mois dernier Nouveau

Commentaires : Super logiciel, peut etre le meilleur CRM que j'ai du utiliser. il est trsè visuel et facile a utliser. le drag and drop des leads dans dans nouvelle cases par rapport à l'avancement de la relation client est génial.

Avantages :

La présentation du pipe et la manière dont on peut le moduler

Inconvénients :

Si une info manquante dans les détails de son lead, cela peut engendrer beaucoup de désagrément

Alternatives envisagées : Aircall

Pourquoi passer à Pipedrive : Modulation du pipe

Estelle
Responsable Webmarketing (Andorre)
Externalisation/délocalisation, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Bien, mais service client DEPLORABLE

1,0 il y a 2 mois

Commentaires : Je perds du temps à essayer de paramétrer le logiciel depuis des mois. Les vidéos tutoriel et de l'académie sont génial, mais de mon côté, il m'est impossible de les mettre en oeuvre car cela ne marche pas. JE SUIS TRES MECONTENTE !

Avantages :

Logiciel facile à mettre en place. Bien pensé et pratique pour de nombreux secteurs.

Inconvénients :

Le service client est deplorable. Des tickets ouverts pendant des semaines, aucune réactivité. Ils me répètent que tout est réglé, cela n'est JAMAIS le cas. C'est interminable...Mon entreprise paye des fonctionnalités pro auxquelles nous n'avons pas accès... C'est n'importe quoi ! Le logiciel est bien quand il n'y a pas de problème. Pipedrive est là pour facturer, pas pour ses clients.

Lucresse
Caissière (Bénin)
Comptabilité, 51-200 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

En matière de fonctionnalités et en prix Pipedrive est le meilleur

5,0 le mois dernier Nouveau

Avantages :

Le suivi des ventes est une fonctionnalité très utile et facile à utiliser

Inconvénients :

A part le bugs quelques fois c'est très intéressant

Guillaume
Guillaume
CEO (Espagne)
Utilisateur LinkedIn vérifié
Loisirs, voyage et tourisme, 2-10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Bon produit

4,0 il y a 3 ans

Avantages :

Facile , possibilité d ajouter et de connecter beaucoup d’appli

Inconvénients :

Pas possible de connecter Smartsupp et Dialoga sword

Flavie
Community manager (France)
Médecine douce, 2-10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Application efficace

5,0 le mois dernier Nouveau

Avantages :

Facile à utiliser et de nombreuses fonctionnalités

Inconvénients :

Le fait qu'il y est un nombre limité de connexion pour le même compte

Alexandre
Alexandre
International Account Manager (France)
Utilisateur LinkedIn vérifié
Génie mécanique ou industriel, 11-50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

L'outil fait le job

4,0 il y a 3 mois

Avantages :

Simple d'utilisation, présentation claire

Inconvénients :

Bugs intempestifs, pas vraiment généreux au niveau des fonctionnalités

Martin
SDR (France)
Logiciels, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

CRM pratique

3,0 l’année dernière

Avantages :

la fusion des doublons, possibilité de suivre les offres visuellement.

Inconvénients :

pas de CSM, difficile à prendre en main pour les nouveaux users.

Laury
Responsable ressources humaines (France)
Services et technologies de l'information, 11-50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Outil facile à comprendre et à utiliser au quotidien pour la bonne gestion du commerce

5,0 il y a 4 mois

Avantages :

La rapidité de compréhension de l'outil. Le fait que l'outil soit personnalisable et adaptable à notre activité

Inconvénients :

Le dédoublage de certains profils s'il est utilisé avec un LeadJet

doleresse
Consultante RGPD (France)
Assurance, 5 001-10 000 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Gestion de la base donnée de lead au top

3,0 il y a 2 semaines Nouveau

Avantages :

Création de campagne marketing très facileGestion de contact.Intégration avec d'autres CRM

Inconvénients :

Coût du produit élevéQuelques bug pour l'automatisation de campagne

Lindsay
Agent (France)
Événementiel, 501-1 000 employés
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis

Avis

3,0 il y a 2 mois Nouveau

Avantages :

Ce logiciel permet de personnaliser facilement les filtres et les critères de recherches

Inconvénients :

Le prix du logiciel reste un frein pour certaines entreprises

Coste
Chef de projet (France)
Enseignement supérieur, 501-1 000 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Excellente application

5,0 il y a 3 semaines Nouveau

Avantages :

Rapide et efficace et up to date A utiliser régulièrement

Inconvénients :

Une certaine lenteur même si l’efficacité est au RV

Keith
Keith
Project Manager (É.-U.)
Utilisateur LinkedIn vérifié
Services financiers, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

“Intelligent CRM for Your Sales Team”

5,0 le mois dernier Nouveau

Commentaires : Pipedrive is a sales-oriented customer relationship management solution that help you store massive lead information. With over 100,000 companies using Pipedrive daily, sales managers are allured by the visual design and robust interface. When using Pipedrive, everything is in one platform, allowing your marketing team to spend most of their day creating relationships and building sale pipelines.

Avantages :

Pipedrive is really great at managing contacts. They have an email software with templates that is very useful for me.

Inconvénients :

They could have better customer support. I sent them a message regarding their search bar and they didn’t address the issue correctly.

Mansur
Mansur
Product Manager (Turquie)
Utilisateur LinkedIn vérifié
Équipement et fournitures de bureau, 2-10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Pipedrive: A Comprehensive Tool for Managing Customer Relationships, Tracking Sales, and Organizing

5,0 il y a 2 mois

Commentaires : Overall, it is a great tool for businesses of any size that need to manage customer relationships, track sales, and organize marketing campaigns.

Avantages :

It offers a lot of features that can be used to help manage customer relationships, track sales, and organize marketing campaigns. It is a great tool for managing customer relationships because it allows you to keep track of all customer information and interactions in one place. It also allows you to set up automated tasks, follow-ups and reminders, as well as track all sales activities. Additionally, it offers a variety of analytics and reporting tools to help you gain insights into your sales process.

Inconvénients :

It is not very user-friendly, especially for those who are new to the software. Also, it is quite expensive and updates can be slow. However, if you are willing to invest in the software, it can be beneficial for managing customer relationships, tracking sales, and organizing marketing campaigns.

Zeynel
Social Media Manager (Canada)
Production audiovisuelle, 11-50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

A Powerful Tool for Organizing and Prioritizing Sales

2,0 le mois dernier Nouveau

Commentaires : All in all, I have found Pipedrive to be an incredibly useful tool for managing and tracking my sales pipeline. The features are comprehensive and the customization options allow you to tailor the platform to your own needs. The cost can be a bit prohibitive, but if you are looking for a powerful sales tool, Pipedrive is definitely worth considering.

Avantages :

Pipedrive has been an incredibly helpful tool for helping me to organize and prioritize my sales. It has a really intuitive design that makes it easy to use and the customizable options allow you to tailor the platform to your own specific needs. The analytics and reporting features are also very comprehensive and provide valuable insights into our sales pipeline.

Inconvénients :

One downside to using Pipedrive is that the cost can be quite steep, especially if you want to unlock all the features. Additionally, there are some issues with the user interface that can be confusing at times.

Utilisateur vérifié
IT and Digital Marketting Head (Inde)
Utilisateur LinkedIn vérifié
Santé, bien-être et fitness, 11-50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Maximizing Productivity with Pipedrive

4,0 le mois dernier Nouveau

Commentaires : I've been using Pipedrive as a CRM for my small business for the past year, and I'm really happy with the results. It's simple for me to track and manage my sales pipeline because to the platform's user-friendly and straightforward design.The ability to customise Pipedrive is one of the features I value the most. I may modify the platform to meet the particular requirements of my company, including by adding custom fields and making unique views and reports.Additionally, the seamless connectivity with other programmes, such Google Calendar and email platforms, has streamlined my routine.Overall, Pipedrive is a fantastic option for anyone searching for a dependable CRM solution for their company. I have seen a good effect on my bottom line as a result of it helping me to keep organised and on top of my sales targets.

Avantages :

1. Interface that is simple and easy to use: Pipedrive features an intuitive interface that is user-friendly and makes it simple for users to get started and quickly master using the platform.2. Customizable: Pipedrive users can add custom fields, design unique views, and create bespoke reports to match the particular requirements of their businesses.3. Integration with other tools: Pipedrive has a number of other tool integrations, including with Google Calendar and email systems, which helps to improve workflow and productivity.4. Task and activity management: Users can stay organised and on top of their activities with the help of Pipedrive's powerful task and activity management tools, which include the option to set deadlines and reminders.5. Sales forecasting: Users may predict future sales and make wise business decisions using Pipedrive's sales forecasting features.

Inconvénients :

Pricing: Compared to other CRM products on the market, some users may find Pipedrive's pricing to be on the expensive side.Limited integrations: Pipedrive does integrate with a number of tools, but there aren't as many as there are with other CRMs.Lack of some features: Some customers might discover that Pipedrive is deficient in some functionality, such as sophisticated project management or customer support facilities.Pipedrive has limited customization choices, so while it does offer some, some users may not find them to be very accommodating.Complexity: A small learning curve may be necessary for some users to properly utilise all of the platform's features.

Alternatives envisagées : Zoho CRM

Pourquoi passer à Pipedrive : Task and activity management: Users can stay organised and on top of their activities with the help of Pipedrive's powerful task and activity management tools, which include the option to set deadlines and reminders.

Vanessa
Senior Key Account Manager (Allemagne)
Machines, 201-500 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

My Experience with Pipedrive

5,0 il y a 2 semaines Nouveau

Commentaires : Overall, I have had a positive experience with Pipedrive. The tool has helped me to streamline my sales process and stay organized, which has resulted in increased productivity and sales. The customer support team is also very responsive and helpful.

Avantages :

Pipedrive is a fantastic CRM tool that has greatly improved my team's sales process. The interface is user-friendly and intuitive, making it easy for my team to navigate and manage leads and deals. The visual pipeline feature is particularly useful, as it allows us to easily track the progress of deals and make adjustments as needed. Additionally, the mobile app allows me to stay on top of my sales activities even when I'm on the go.

Inconvénients :

One downside of Pipedrive is that it can be a bit pricey for small businesses. Also, it could have a better integration with other apps, like google calendar, and some other features like generating quotes, invoices and proposals.

Josep
Digital Strategy (Espagne)
Comptabilité, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Pipedrive CRM for small and medium enterprise

5,0 il y a 3 semaines Nouveau

Commentaires : High Satisfied with the solution. It Allow us manage leads, and customer scoring

Avantages :

Set Up very simple and easy to manage all the tools. I like the dashboard and the look and feel as well as the business forescating.

Inconvénients :

Is not easy to link with ERP or Billing Platform. They must improve the integrations for easy integration with another platforms

Alternatives envisagées : Salesforce Sales Cloud et Zendesk Suite

Pourquoi choisir Pipedrive : To link the appointments without exit from the tool.

Logiciel antérieur : Zoom Meetings, Microsoft Teams et Google Meet

Pourquoi passer à Pipedrive : Price and ease of use

Becky
Becky
Software Developer (É.-U.)
Utilisateur LinkedIn vérifié
Hôpitaux et soins de santé, 51-200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

The best and easiest CRM to work with

4,0 il y a 4 semaines Nouveau

Commentaires : Previously, we were using Google Sheets to track every stage of the sales process, but as we grew, we knew we needed a more robust and streamlined solution, and so we adopted Pipedrive. We've had a lot of help in this area from Pipedrive.

Avantages :

As a result of Pipedrive's adaptable design, we've been able to streamline our approach to lead management and employee evaluation. The Ul process is straightforward and multi-staged, and it can be modified to meet the specific needs of every given business.

Inconvénients :

In our use case, we deal with a large number of leads across all of our accounts, thus managing the deals by drag and drop can become tedious at times.

Deborah
Sr. Video Marketing Consultant (É.-U.)
Marketing et publicité, 2-10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Pipedrive helps to keep me on task & organized

5,0 il y a 2 mois

Commentaires : Excellent and have had a couple of issues (not huge) over the years and their online Chat has helped tremendously to solve my issues.

Avantages :

The software is easy to use and implement and helps to keep me organized on my daily activities

Inconvénients :

Took awhile to learn how to use but I had a younger person help me set it up as I am 69 years old and not computer savvy like today's young people

Arunas
CEO (Lituanie)
Services et technologies de l'information, 2-10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Great CRM for those seeking budget solution with great funcionality

5,0 il y a 2 mois Nouveau

Commentaires : 10/10 it is a great value solution. Highly recommend Small to Medium enterprises and Startups to use it.

Avantages :

It is really easy to start using, everything can be done by yourself no need for the onboarding team.

Inconvénients :

It used to be a lot less complex. Recently they have expanded platform functionalities, but those seem rather irrelevant for our needs.

Alternatives envisagées : Zoho CRM et HubSpot CRM

Pourquoi passer à Pipedrive : I was recommended to use this solution for a quick and simple system.

Ina
Ina
freelancer (Islande)
Utilisateur LinkedIn vérifié
Services et technologies de l'information, Auto-entrepreneur
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Effective tool for sales teams!

5,0 il y a 2 mois Nouveau

Commentaires : Wide range of features including integration with other tools.This can make it a valuable tool for businesses looking to streamline their sales processes and improve their productivity.

Avantages :

User-friendly interface, which makes it easy to track and manage leads and tasks and stay connected with customers. Customizable dashboards and visual sales pipeline help to keep sales efforts organized and on track.

Inconvénients :

Definitely Complexity! While Pipedrive is generally user-friendly, it does offer a wide range of features and customization options, which can make it a bit more complex to set up and use for avarage person. In other hand all of this will depend on your specific needs and priorities as a business.

Christopher
Christopher
CEO (É.-U.)
Utilisateur LinkedIn vérifié
Marketing et publicité, 2-10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

The Best CRM In The Game

5,0 il y a 2 ans

Commentaires : Pipedrive is by far my favorite CRM after extensively reviewing over a dozen of them. I recommend it to all of my clients because of how versatile it is with third party integrations. I also recommend it to any beginners since you do have the option of getting WAY more features than anyone else offers at the top-tier package; all while being one of the least expensive.

Avantages :

I like the simplistic UI, the customizability, and the fact that Pipedrive has the widest range of integrations in it's class. I would go as far as to call it MODULAR, meaning you can add pretty much any feature you'd like via 3rd party integrations. With this is mind, you'll never be limited to some of the things Pipedrive doesn't do as well. Alternatively, if you're looking for everything under one roof, Pipedrive does this better as a whole than any of the competition.

Inconvénients :

I'm not a huge fan of how some of the very simple features are blocked off from the lowest price plan. Since I prefer the 'modular' setup, this is the only plan that makes sense to me, but I do miss some of the features like important fields that display certain fields first based on where the deal or person / organization is in the pipeline. I used to run the top tier package from Pipedrive, and I wasn't really impressed with the automation features. They're a bit limited and the triggers don't always work.

Alternatives envisagées : Zoho CRM, Agile CRM, monday.com, Copper et HubSpot CRM

Pourquoi choisir Pipedrive : Trello does not scale well and was not comprehensive enough for my needs

Logiciel antérieur : Trello

Pourquoi passer à Pipedrive : Pricing, features and most of all a great and flexible UI/UX

Shayne
Shayne
Director of Sales (Inde)
Utilisateur LinkedIn vérifié
Internet, 11-50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

PipeDrive is the best "Beginner" CRM Platform out there!

4,0 il y a 2 ans

Commentaires : PipeDrive is functional CRM platform and a viable/cheaper alternative to SalesForce and other counterparts. It is easy to use and has a wonderful graphical interface. If you are a budding enterprise, PipeDrive is the software for you. If you're a full-fledged corporate, I'd personally recommend you evaluate other options because although PipeDrive is amazing, it still sports limited functionality that won't do a large company any justice.

Avantages :

1) You can send emails directly from the platform! This gives you an edge on your communication efforts and helps you trigger alerts, get notifications and manage a large volume of clients - often simultaneously. 2) The interface is very easy to use and there is no steep learning curve necessary for one to get accustomed to the platform. This also encompasses of how easy it is to navigate through the platform. 3) PipeDrive can seamlessly integrate with many third party service providers. We have had no problems integrating PipeDrive with MailChimp, Slack, Gmail, LinkedIn, etc 4) PipeDrive will never let your leads go stale. Leads that need following up with will be highlighted based on the criteria designed by the user. Intuitive icons beside each lead can give you a detailed picture as to what stage of your business process the lead is on and what required action needs to be taken. 5) PipeDrive makes it super easy to enter leads and move them through various stages of your business process. 6) Inter-departmental communication is a breeze. I've noticed a strong synergy between our sales and marketing department after implementing PipeDrive in our organization. It's very convenient to identify high potential leads and PipeDrive eliminates the need of trying to give the next department a detailed back-story about leads during a hand-off. This saves a LOT of time. 7) Dashboards can help you evaluate and track project progress at a glance.

Inconvénients :

1) We are unable to send one email to multiple contacts. Right now, we have to send them out one after the other. Sincerely wish they look into this. 2) Usually hands when processing large volumes of data. 3) Not suitable for large firms and organizations. I deem this to be an entry/Beginner CRM platform. 4) There aren't any built-in marketing and contract management tools.