Avis clients sur DaySmart Spa

Great value for the price

Commentaires : We use Orchid in the medical spa that I work at on the daily for scheduling clients, sending reminder texts and managing our customer database. I love the integration of the reminder texts being sent out through the software. Taking payments through Orchid is also a smooth process.

Avantages :

There are so many user-friendly features that make this software the standard for medical spas.

Inconvénients :

Updates bring advanced features that sometimes requre new training.

Great but critical flaws still linger.

Commentaires : Managing medical spa. Used envision prior and switched to daysmart ~8 years ago. No regrets there, but would like them to close the gaps in functionality between desktop and cloud asap. Seems to be steady improvement over past 3 months since migrating to cloud.

Avantages :

Great support! Cloud based convenience of access. Intuitive for basic functions, (less so for anything beyond) Unlimited users. Overall I prefer the desktop version but current situation requires cloud. Holding out hope for fixing the problems. Bonus: Didn't work with solutionreach which gave us solid reason to drop it.

Inconvénients :

Prepaids! This one thing makes me want to go back to the old system. Can only see client prepaids when creating ticket or using mobile app. Can't manually adjust prepaid without creating a custom package and/or ticket to add/subtract prepaid. Prepaid quantities (botox) must be added one unit at a time. Not practical! Can't run report of prepaids in the system. Other: Cloud access. Changes can be made that bypass rules like noon and midnight swaps that prevent issues when creating appts. Limits checkouts to 2 payment types per transaction. Usually very good. SHTF when occasional errors don't explain what processed and what didn't. Requires user to rebuilt ticket from scratch. Open tickets mess up daily totals and can't be closed retroactively.

Stay Smart in business with DaySmart Spa

Commentaires : I have been with using DaySmart Sapa software for over 10 years and the have been keeping up with new software tech to make my job easier. I do not need a receptionist anymore. Their support team have always been friendly and helpful.

Avantages :

The product is easy to work with, the way the schedule looks, App, text and communication ease, checkout of patient, marketing and friendly knowledgeable tech support.

Inconvénients :

The new online version you have to use QuickBooks. I like the desktop version when everything was included in software but I getting used to QuickBooks and it getting easier to adapt.

We love Orchid but it is missing some features

Commentaires : Good, I would like to see faster development of new and useful features, maybe an email sent out when and update is made to list the changes or new features in that update.

Avantages :

We love how Orchid lets us customize just about everything! The booking and check out process is very easy and the whole program is easy for new staff to learn.

Inconvénients :

That it is not web-based and not set up from multiple locations to share the same client, staff and services database, you have to re-enter clients, staff and services for every single location's database. And that the email and text features are very limited in communicating via 2-way text or having more appointment reminder text options as well as email marketing... would be great to have a leads database where if people fill out their info on our site that the data is captured into orchid as a lead and when they come in for service they turn into a client. Marketing to leads vs clients would be a nice feature. Also would love a add holidays we are closed to the scheduling feature so when doing recurring schedules for Staff they are not scheduled on holidays automatically.

Reliable software with room for improvement

Avantages :

DaySmart Spa is easy to set up and deploy. For most organizations, the software is basically ready to use without much tinkering. There are a wealth of abilities on the full desktop application. The customer support team is also extremely responsive and helpful.

Inconvénients :

- The remote access licences are a hefty monthly expense depending on the number of employees.- The cloud software lacks some of the features of the desktop software, including custom reports.- The desktop software is only available on Windows, although there are instructions for running it on a virtual machine in Mac OS.

Easy to use overall. Issues will fixing problems with the software.

Commentaires : Customer support wait times are EXTREMELY excessive! There are times when we spend 2.5 to 5 hours in a day, either on hold or waiting for a call back, to report an issue. Customer support staff are very friendly. However, every time we call with an issue, we are told they are aware of the issue and that they are working on it. We have never had an issue resolved.

Avantages :

The software is user friendly. Booking appointments is simple.

Inconvénients :

Software changes without notice. Also, there are functional fixes that need to occur that have not been addressed.

DaySmart

Avantages :

I’m able to view and alter the schedule anywhere. Notes are stores for each session. Price point is good. Email marketing is a plus. Notification when someone books online.

Inconvénients :

Email lately has been difficult to execute. I’d like clients to be able to change their existing appointment on their own when booking online. I would like the promotion tab to allow time additions, like add 10mins on one appointment for birthday month.

Good software that needs improvement.

Commentaires : Neutral overall.

Avantages :

Lots of features under one roof. The platform is mostly quite stable.

Inconvénients :

We use the local software implementation. We’d love to go web-based, but DaySmart has been very slow to implement the features we really need. Our subscription fees are very high, presumably because they’d like us to switch to web-based. Also, there are a few annoying problems with the software that they keep promising to fix “in the next release,” but they never do.

Scheduling

Commentaires : We like that we can view the schedule from any device

Avantages :

the ease of scheduling and the text message feature

Inconvénients :

Not being able to add notes on an already scheduled ticket

Owner

Commentaires : I love the software. I only thing I have an issue is trying to reach someone on the phone (very long wait time).

Avantages :

easy to make appointments, easy to manage inventory

Inconvénients :

checkout. Connecting the proper software to check out payments to work with DaySmart.

They were amazing

Commentaires : Overall we thoroughly have enjoyed Orchid. I am really hoping they can fix the situation with the detailed reporting and we can get back with them, because right now, we are back at square one in our searching for software. I really enjoyed their software, having it all set up properly, learning all the ways to use it, and the training was impeccable. Hands down, they have an amazing team of customer service reps who go out of their way to accommodate you with excellent service and care. The software is easy to understand and use and so is the app. and just a beautiful technique overall in the setup. I really thought we had a winner there. Come on Orchid!!! Fix that reporting method! Other than that, excellent job guys!

Avantages :

I absolutely enjoyed everything and the ease of using it and implementing the software into our business. I even loved having an Orchid service friend (I call him a friend haha) on speed dial. I could just call and go straight to his desk and ask him questions, or email the support team anytime without bugging them.

Inconvénients :

Unfortunately 2 things & 1 of those 2 was the ultimate deal breaker as we did have them up & running until coming to this sad problem. The first thing was, their app couldn't notify the employees when a client gets checked in. What I mean by that is similar to a text message, if our nurse practitioner is with a patient & her next pt arrives, said pt is now checked in, app will notify FNP & whatever ringer she has it on- will ring, in which case it should vibrate. Their app is not able to do that, but you know what it's not a big deal. We were spoiled for many yrs with that feature & we will learn to get over that moving fwd. The one that broke my heart was not being able to break down services in the reports by groups for a month & by the day by detail. We have staff meetings & we initially use the breakdown to go over what we have done for the entire month. Also, we use the detailed practical breakdown for revenue & cost. For instance, a Group: >Aesthetics- under that would be >facials- under that would be type of facials for that month. So say 1. basic facials: we did X amount of those for X amount of $$ 2. hydrafacials: we did X amount of those for X amount of $$. So now we take that breakdown & see what cost goes to payroll, what cost goes to profit, & what cost goes towards product. They cannot provide that report in such high detail right now, unfortunately. We had to cancel with them for now.

Owner, Receptionist, Accountant

Commentaires : I was new to the medical spa business. For me, I did not want a cloud-based server for client data. I was not concerned as much about hacking as our internet connection. Our DaySmart server is our reception computer. If we lose internet, we can still see & control the schedule. I have it on a battery backup ($120) so I have 20 minutes to write down the schedule and contact patients before the backup batter goes dead.I like the pricing for multiple units in the office and the expandability for additional locations.

Avantages :

DaySmart is so easy to use, we don't have any formal training for new employees. If they use it for 5 minutes, they can do almost everything they need to know.As our accountant, I LOVE the QuickBooks interface. It makes my job incredibly easy to keep up with day to day entering of data.

Inconvénients :

Some of the marketing emails & texts are not as customizable as I would like.In the DaySmart phone app, I have to tell it every time what employees I want to see on the schedule. Then, you may have to hit the back button 1-11 times to see the schedule. Why can't it remember that I want to see everybody that is working as the default?

Improving Slowly

Avantages :

Does most of the basic features needed. Inconsistency between PC, iPAD and Cell interfaces is maddening. Have to trains employees on which device to use to perform functions. Most notable is the Membership which can only be managed from a cell or iPAD

Inconvénients :

Software updates are random and without notice. There should be announcements for new features and updates. There needs to be better help for new features. I cannot generate a report on the sale of Services.

Ease of use for software

Commentaires : The customer support are friendly and understanding. I do find that the problems are not followed thru with from the technical end. I can report problems with the software and no one fixes it. I had to call 4 times before I got help with the credit card system not working with the software. The card system company told me it was a repair that Day Smart had to fix not them.

Avantages :

The colors and options for controlling the day to day clients are nice features. I really like that calendar is visible on my phone and the computer. It is also updated immediately vs other software that updates after several hrs at a time.

Inconvénients :

The colors of the services will not stay updated. It reverts back to the original color constantly. I don't like that I have reported over a month ago and no one has gotten back to me or looked into fixing this. I have difficulty viewing the calendar on my phone and would like to see a feature that allows me to expand the calendar. The print is just TOO SMALL.

Ease of Use

Commentaires : I am satisfied with the software program. It is easy to use for my small business.

Avantages :

I am able to schedule my clients for services, track inventory and keep track of my clients through notes and services.

Inconvénients :

I had trouble using a different point of sale company. I with to using the CloverFlex. It is much easier but I have problems with the unit not finishing the sale with some of the clients credit/debit cards. It is embarrassing for both of us when this happens.

Lost 5 years of work because of this software!!

Commentaires : Support is somewhat easy to get to but they ALWAYS have some kind of issue!!! Way too expensive for what they offer!!

Avantages :

Support people were friendly and "tried" to do their best.

Inconvénients :

They always had something go wrong and would then need support which took time from actual work!

please do not purchase this software

Commentaires : Not a good one

Avantages :

Not alot

Inconvénients :

All the features that I needed and was sold on were not available. No show protection was one of the biggest. software very complicated. Credit card processing charged more then they said. did not give me my 100 that they said I would get when I bought the machine and processed a certain amount. The Credit card company had to many hoops to jump through to continue to use them. need simple not system checks I have to run every month then you charge me 35 for that. non of what you said (sales person) actually came to pass. I will never recommend your software and i will make sure I let people know how dissatisfied I was.

Remote access to clinical info is not possible.

Commentaires : I am a Plastic Surgeon and I moved my office 4-1-2013 to a larger space and added a new Med Sap. I purchased this software for my Medi-Spa. I run my surgical side on Nextech but bought this software as Nextech's spa module is expensive (~$7,000) It was advertised and we were told by the sales person that we could use i Pads from the treatment rooms to access the software. Well, you can, but you can only retrieve the patient demographics. The clinical notes from past appointments/treatments are not accessible. When we called for tech support we were told access to the clinical data was not possible and that they didn't know when that feature would be available but that "it might happen sometime". Great, that helped a lot. This was the first we had heard of this. Thus, if you have a paperless office/spa, you will have to put a desktop or laptop in every treatment room and pay for a license for each of these additional computers or the software is useless. In my case that was an additional $5000 for 6 computers. To make matters worse, we ordered this software in March 2013 as we were opening our med spa in June. The sales person insisted we order asap when we contacted him because we were told it took 6-8 weeks to for delivery. So, we ordered and magically we had the software in 3 days. I opened the spa in June and ran Groupons and Living Social deals in July to get things going. As we got traffic in the spa we quickly realized we couldn't access the clinical data. After we discovered this problem we called the company for a return and refund. We were told that since it was more than 30 days after the purchase date a return/refund was not allowed. I explained that I hadn't even purchased the i Pad's until June and hadn't really even used the program until July and his response was effectively "too bad". The owner of the company told me to sell it on e Bay. Nice.
The program is effectively a $3500 scheduler. A complete waste of money. Learn from our misfortune.

DaySmart Spa employees will sign you up for Services you didn't Ask For

Commentaires : I signed up and my webpage was not woking and I called to get assistance. I signed up for the basic plan and happen to check my bank statement I was being billed 130 monthly instead of the basic plan. When I called I was told that the person that signed me up for those services no longer worked for the company. I was told that I would be contacted for refund and that was two weeks ago and no one has called. Calling in you are on hold for up to an hour and no one still answers?

Avantages :

The Website was easy to construct. None

Inconvénients :

Several poor customer service they do not return calls or answer them promptly

All in one software

Commentaires : Overall, it's a great option for a small business.

Avantages :

When we first opened, we used a system that used 3rd party apps for a few functions. These apps were faulty and caused many problems. We switched to DaySmart and it's been a great change to have everything in one software and have it all work.

Inconvénients :

I would like to see remaining services from a package in the software and not have to look on the mobile app. Also, in the afternoons, the software seems to slow down. Our IT dept suggests shutting down in the middle of the day. That doesn't seem like the best solution long term.

Needs major updating to be current with todays uses

Commentaires : Unfortunately, quite often my staff knows the software better than there customer service people. Its outdated and there are many other softwares that are better. Because of the interface, it is difficult to switch which is why it has taken so long.

Avantages :

Easy to use scheduling for a small company

Inconvénients :

After 8 years of not having small tweaks addressed in their updates, we have been left no choice but to seek different software. Major updates arn't sent in advance with explanation of changes. Changes haven't even been beneficial from what we can tell.

DaySmart Spa Software Works for Us

Commentaires : It brought scheduling, email, product inventory, marketing sales, online booking and photos all together. It works for our medical spa.

Avantages :

The scheduling software works well. The online booking portal is very helpful. The ability to take photos and add to a patients chart is helpful but they need to be bigger and able to enlarge.

Inconvénients :

The photos that we can put with each chart are helpful but the software limits you on not being able to actually use the photo to enlarge it and study before after photos.

Long time user…

Commentaires : Gradual decline over time.

Avantages :

I have used this scheduling/pos software for over ten years now. The customer support is terrible - no one can ever figure out what’s wrong or why the software is acting up or how to help solve issues. This has been the same and has gradually gotten worse in my experience.

Inconvénients :

Reports aren’t comprehensive or customizable enough.

Continue to Believe this Customer Management System is the best

Commentaires : They are true business partners. Always willing to support our business, even with customized requests.

Avantages :

Fully integrated system to help manage all our client needs, from customer date, contact management, reporting, marketing and social media support

Inconvénients :

Still waiting for them to take the entire desktop system to a online system with all the features the desktop system has.

The Only Software With Such A Comprehensive Dashboard

Commentaires : We only used it for short time before we shut down for Covid 19. The overall experience was very positive and it did not take long to teach my staff how to use it. We have a weekly goal for our productivity and seeing it in front of us gives us a push.

Avantages :

I decided to try this software for our med spa. The interface is visually appealing and easy to use. A feature that I did not know it had when I trialed it and was really happy about, is the revenue projections. I love seeing week to week what our projections are and what % booking we have.

Inconvénients :

Most of my issues are user related, but I struggle to clearly see what my employee's commissions are. Payroll is taking me longer than I want to just find the information. I called for help and they were wonderful and talked me through it. But I forgot by the next time I had to do payroll. I also wish I could upload pdf files to the clients chart to store the electronic intake form that we send out ahead.