En savoir plus sur RingCentral MVP
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Ring Central is very robust and the cost reflects that for the most part.
The sales dept made 3 appointments and no showed all 3 times. My inside support person is a a grouchy B---OTCH who wants to argue with me and tells me I am the only one every that has been unhappy.
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Filtrer les avis (1 108)
Meilleur application pour les réunions en ligne
Commentaires : Ce logiciel me permettait de prendre le temps de noter des eéléments lors e mes conversations téléphoniques avec mes supérieurs.
J'ai vraiment apprécié ce logiciel, efficace pour mes réunions en ligne avec mes collaborateurs d'autres pays. Ce logiciel nous donnes la possibilité de réécouter des conversations téléphoniques si un détail nous avait échappé.
Ce logiciel coûte cher mais vaut quand même le coût d'être utilisé. Le support technique ne s'engage dans la résolution de certaines interruptions. Vous êtes en temps record éjecté de l'application. Ce support technique devrait être revu.
Ring Central is a solid small business phone service
Commentaires : Overall we really liked Ring Central. The only reason we switched away was because a friend started their own VOIP phone service and we got to support them and use it for cheap. I really like Ring Central and have recommended it to several friends over the years.
We used Ring Central for about a year and it was always pretty good. I really liked the mobile app because it allowed us to work remotely and not have to pay for phone service at our employees homes.
The phone service only ever had a problem when the internet went down on our office or in my neighborhood. Ring Central was great, the internet was not reliable enough.
Program very easy to use at a very accessible price, I love it.
Commentaires : RingCentral has integrated numerous modes of communication into a single app, each of which may be seen individually or together on a dashboard. The dashboard, in general, has been of great use to us in the conduct of our day-to-day business. Because of this added bonus, we have been able to get rid of all of our desk phones, which has freed up additional space on our workstations.
RingCentral MVP combines all of the fundamental requirements for effective communication into a single program that runs on your own computer. Within a single interface, I am able to monitor and respond to incoming phone calls, text messages, faxes, and instantaneous messages from other users.
The first transition from using a traditional desk phone to a desktop app is one of the drawbacks of RingCentral MVP. No matter where you take your laptop, you can now take your calls with you. Although getting acclimated to it takes a little bit of time, the experience has been positive in general.
The ability to answer calls anywhere
Commentaires : RingCentral gives Loan Officers the ability to answer calls anywhere and speak with clients and conference in a corespondent lender or mortgage servicer.
The best feature on RingCentral is the text message-like feature. Loan Officers can send automated text messages to clients informating them about their loan. The messages would inform the clients when their loan reached a milestone.
RingCentral only gives 2 options; clients can leave a voicemail or stay on hold. This is not the most efficient, especially when clients want quick prompt service.
RingCentral : Versatile Communication and Collaboration Tool
Commentaires : My overall experience with RingCentral MVP has been quite positive. Its comprehensive set of features covering voice, video, and text communication has significantly improved our team's collaboration efficiency. Despite minor hiccups and a slight learning curve with the interface, it's a robust platform that I'd recommend for businesses seeking a reliable unified communications solution.
RingCentral MVP excels in providing a unified communication solution for businesses. Its VoIP telephony services are top-notch, providing clear, reliable voice calls. The video conferencing feature supports large meetings with screen sharing and recording capabilities, facilitating effective collaboration. One significant advantage is its integration capabilities with popular business tools like Google Workspace, Microsoft 365, and Salesforce. The mobile app ensures that remote teams stay connected, and the messaging platform aids in organizing conversations and project updates effectively. The administrative and customization features also deserve a shout-out, enabling businesses to tailor the platform to their needs.
The user interface, though functional, could benefit from a more intuitive design, as some users may find it slightly overwhelming at first. There are occasional reports of technical glitches and issues with call quality, although customer support is usually responsive in resolving them. The pricing, especially for small businesses or startups, may seem a bit on the higher side.
Sufficient, but some things are tricky
Commentaires : My overall experience is good, but there is definitely room for improvement when it comes to customization.
I like that there's a portal and an app. Certain functionalities are easy to use. Fairly cost effective.
There are issues with VoIP sometimes. Ultimately my least favorite thing about RingCentral is changing/updating voicemails, messaging, prompting to for each different line because there are multiple places you have to go to make changes. It's not straightforward to click on the line and make the changes. You have to go to multiple pages and screens to address each line.
Alternatives envisagées :
Good from far, far from good.
Commentaires : Horrible experience. We stayed with them because we signed a contract without fully evaluating the platform. Tech support was pleasant, but insincere, and seemed more concerned with getting you off the line rather than the resolve the issue, and they used the expression 'system limitation' so much that I stopped calling. The icing on the cake was that after honouring the two-year contract with a platform that did not meet our needs and we were not using, the contract auto-renewed itself for another two years. 2 or three hours on the phone with various representatives later, they would not budge and would charge us a full cancellation fee. Sat part is that I will spend more in legal fees to get out of this mess, but I'll be damned if they will see another dime from us.
Initially, it looked good, and it had all the features we wanted. Signed up for it, and once we started doing testing we realized it was not a good fit for us.
Where do I start? First off, while this may affect Canadian users, whenever we received an incoming call, the CNAM lookup would only show the name of the city the call was originating from. Not the name or the number. After hours of talking to tech support, the only workaround was to turn the CNAM lookup off so we could at least see the number. Getting this half-fast workaround to work was one of the most frustrating experiences of my life. Talking to people a world away and getting them to understand what the issue I was experiencing, including screenshots and videos, felt like talking to a wall. They could not understand why I had an issue with only seeing the name of the city on call display. The tech support kept referring to system limitations whenever they could not solve something. The salesperson has mislead us and told us we could manage multiple lines from one interface. That is not the case. You have to log into each line separately. As a small team, we wanted to have everyone have access to certain lines and be able to jump in on a conversation. That could not be accomplished. This platform was clearly not a good fit for us, but we signed a contract, and made the best of it.
Great For Small Businesses
Commentaires : Easy to navigate, and I like that it's an app that the whole team can access and use.
A great alternative to having to get a traditional phone line for your small business. Very user friendly app and I like that my whole team can access it from all of our devices no matter where we are. I also love the feature that it transcribes all of our voicemails for easy access.
We would love to see more features preventing spam callers as we sometimes get multple per business day.
Commentaires : Excellent! Have no issues, connects quickly, records and sends reports in instant and no other issues Ive experienced since have been using it for auditing purposes and some calls I make
The recording and easy to navigate- user friendly and has everything I need
Nothing so far. I like everything, text, chat, calls and meeting app
Stay connected anywhere
Commentaires : When staying connected is a critical for a business, then this tool is a must have in your office, also it is a very helpful for travelers. No need to sit in a boring sleepy office anymore.
For an office on the go, distance work, and remote office a must have tool in your daily work. You always be connected to your customers, colleges and people you need in your daily routine work.
Internet connection must be very good and if you use it in other country (for example on business trip) you must have a good VPN to be connected.
Top-Notch Telephony Solution
Commentaires : The price was a bit much for a small team, we ended up not using it for the long run, but the free trial was enough to see that this is a top-notch solution. No wonder they are one of the biggest.
A very compact user interface, easy to use and no bugs, seamless CRM integration
Didn't have direct integration with Pipedrive CRM, so we needed to use API.
Alternatives envisagées :
Full Communication Suite
Commentaires : My overall experience with Ringcentral is very positive. The purchasing experience was quick, helpful, and easy. Once we purchased the software, we had all of the support we needed to get started. We were up and running very quickly and training users was easy. I highly recommend the product.
The best thing about the software is how intuitive and easy to use it is. They didn't try to reinvent the wheel and give you an interface that you've neever seen before. Everything seems to be placed where you would expect it to be and you don't need to constantly dig for information. I also like that over the past few years they have moved all of their apps into one app to make it that much easier.
I don't like that their used to be more than one application for meetings, calling, and instant messaging. It was tedious to switch between them all. Now that they have merged them all together, it's much better.
Alternatives envisagées :
They saved us from an ancient ShoreTel system, and helped us embrace remote work
Commentaires : RingCentral has been in business voip for a long time now. They are huge, well defined, and are consistent across the entire experience of sales, design, implementation and training. When you onboard, you feel like you are gaining access to a huge resource that has been doing this long enough to have their game down. You pay more for that kind of experience, and it was worth it to us.
The platform feels modern and robust. I like that end users can install the client without us having to deploy msi's. The sound quality alone on calls was night in day from our onprem system with SIP trunks. We were worried about quality, but it's been a non issue. It's nice having a platform that is constantly improving over time, without us having to shell out more money to prod the vendor to offer more. If you have solid internet connections into your business, you'll be fine.
The offering was a little on the pricier side compared to competitors. Worth it in my opinion though.
Alternatives envisagées :
Best VoIP system out there
Commentaires : Overall we are quite happy with their service. We have rarely had any issues with our phones other than the occasional tech support issue. Their staff is very reliable and has 24-7 support and sticks with you until the problem is solved.
Ringcentral seamlessly integrates across their desk phone, mobile, and computer platforms. Our attorneys are constantly on the go and this helps them stay connected from wherever they are. Using the mobile platforms they are able to connect to their phone to make and receive calls just like they are at their desk. The web browser (chrome) plugins offers features like click to dial and click to text. This means we hardly ever have to manually dial a number to make a phone call.
With high quality VoIP service comes high bandwidth needs. We have to upgrade our network and internet service to be able to accommodate the increase load from the VoIP phones. The switch was worth it in the end.
Alternatives envisagées :
Decent Centralized Communications Service
Commentaires : It was alright. There were a few bugs with notifications not appearing across platform, but otherwise calls were clear and didn't drop.
Their customer service is alright, and they are versatile platform for calling services. Their calling features are alright, but they are on the pricy side compared to other services. You are able to take calls on both desktop and on a cell phone, so it mitigates the need for a business cell plan and transfers all call services online. Porting over customer contacts was pretty easy with the RingCentral customer representative.
As a company, we used RingCenteral for a year before switching to a new call service specifically because, while their phone services are pretty decent, their SMS features are subpar at best, and we wanted a more unified service with less cost.
Super Powerful System
Commentaires : My overall experience has been excellent. Same goes for all of our clients that have switched over as well. No complaints.
Support system is great. Hardly any down time whatsoever. Also very price competitive. Strongly recommend this system to any organization looking for a highly reliable VOIP service.
Like with any new phone system, there will be a learning curve but Ring Central has a great support and training system.
Good for inner-office messaging but not for task management
Commentaires : I pretty much already said everything in my previous comments. This was already being used when I started working for this company so I don't know how it's measured up to people's initial expectations. But it is useful for messaging coworkers and discussing projects and other work-related topics. We use RingCentral meetings a lot. Not only does the entire office use it for our daily morning meetings, but it's also used a lot by individual teams to discuss their projects. This is another feature that has been especially useful during COVID. We used to use it some when we were all working in the office, but it's been a great tool for communicating with coworkers now that we are all home and can't easily walk down the hall to someone's office. From what I understand, this software is owned by Zoom so it has a lot of similar features to that meetings platform. So people that are familiar with Zoom would probably have an easy time figuring out how to use RingCentral meetings. I really dislike the desk phones though - which we received as part of our RingCentral package. They are way too complicated to use so I almost always used my personal cell phone to make work-related calls. I actually find the RingCentral Phone app a lot more intuitive and easier to use than the desk phones.
I like that you can set up different groups/teams to discuss things with people that are relevant to the conversation. For example, each company department can have their own team or one can be set up for a specific project and you can choose to only add the people involved with that project. You can also have private chats with with one or more people, then turn that chat into a team of you determine that world be beneficial. I also like that you can tag people, decreasing the chance that they'll overlook the message, know it's something important they need to view/respond to, and will see the message more quickly (if they have tagged-notifications turned on in their account settings). It's also nice that it's likes to the office phone system. It allows you to take phone calls made to your office phone on your cell phone if you have the RingCentral phone app (RC Phone) installed. This has been especially useful during COVID. We've been working from home for almost a full year and most people didn't take their desk phones home with them. It's great to be able to receive work calls even though we haven't been in the office. It also integrates with meetings. Each person has their own, unique meeting URL to use if they are scheduling meetings on the calendar. But you can also start a meeting directly within a team and everyone on the team will get notified that they are being called into a meeting.
My company was trying to use this for the reasons I described above, but also as a task-management tool. Although there are some task-management features built into the software, it's definitely not what I would recommend for that purpose. Because the main purpose of this is for messaging colleagues, the layout is not great for keeping your tasks organized and helping you stay on top of all the various projects you have going on at once. When tasks are assigned to people, they quickly get lost among all the messages that are posted after the assigned-task notification. When we were using this as our only task-management tool, people would often forget about tasks, miss the deadlines, etc.
One of the most complete easy to use fully cloud solutions out there
Commentaires : If you are starting out, you might want to try a cheaper provider first, or bundle with Office 365 if you already have that. I know this is a solid solution. I've never had the chance to use anything else for VoIP, but I know this will get certainly get the job done well. I would have no reservations going into this at all if you need to make a quick decision. This company will be able to handle your system and do everything you need within reason.
No need to have anything but a desk phone, computer, or mobile device, and the internet to make it work. It is very feature-rich. They work with many phones, even others like Microsoft say are not compatible. If you have a bunch of old equipment that won't work with another cloud provider, RC will be one of your best bets to work with your hardware. If even they don't work with your devices, you probably need to get rid of your archaic technology. Provision is very quick and easy. Their chat support has less than a 10-minute wait, usually no wait. Their support is very capable. They handle all firmware upgrades automatically, at least with our VVX phones.
Cost much more than a locally-hosted system but I think if money is not an issue, it's much better to let your company do what it does best, and let RC do what it does best. Don't try to be a VoIP provider company just for yourselves. Let the pros do it (unless if you're a VERY large company maybe). Don't pay crazy more for phones from them, just buy them on Amazon and provision them yourself in about three minutes. For rare, advanced problems, sometimes their support drops the ball and you need to contact your account manager. Sometimes he'll be out of the office for several days though. Anytime we've had more than two phones down, they have been able to solve our problems by the next morning, even for CRAZY issues. Most of the time support is very great and I recommend it.
Expensive, but worth it if you abuse the system.
Commentaires : We are able to easily communicate (and keep track of our communications) in voice and text from opposite sides of the world without anyone calling in having any indication that we're not all in the same time zone.
RingCentral allows a far-flung Internet-based company to act like a local company in terms of having a local number to call (and call from), while allowing you to quickly and flawlessly transfer callers between extensions even if those extensions are on opposite sides of the planet. It also records all of your texts and calls, allowing you to download and save them for future needs, which is vital in any litigation-sensitive business like property management. On the level of an individual worker, the ability to mix and match a SoftPhone (on your PC), the RingCentral app (on your mobile device), plus seamlessly forward calls from your landline *and* make a VoiP call that then forwards *your end* of that call to your landline and allows you to have the conversation over the phone like normal.
Really, the only problem with RingCentral is the price. The price per person per month is steep enough that a smaller company has to really be careful with who they give extensions to, and the limitation to two SoftPhone installs per extension means you can't really use an extension for a whole department or team. Right now, for example, my Marketing team has 3 full-time and 1 part-time worker, but the company can only afford one extension for all of the marketing, so I can't even install a SoftPhone on my desktop and my laptop, because the other one of our SoftPhones is installed on a computer in the Philippines so that we have multiple people who can answer the phone in case one is busy. Oh, and I have had occasional problems where texting a RingCentral number from a service like Google Voice will flat-out not work, and we can't figure out why. But that's a really minor complaint, all things considered. :)
Bloated Software, Not at all Intuitive
Commentaires : Once we (finally) managed to get in contact with our rep, we had hoped to get assistance in consolidating our phone numbers -- we had 3x lines but only needed 1x. After asking all the questions necessary to confirm we were on the same page, we were handed off to two other support reps to handle the change requests. In turn, the additional lines were removed and then two others were added after the fact - effectively changing nothing(!). I tried to follow up with our representative shortly thereafter to gain some clarity as I was quite confused. She was seemingly only concerned that she received the appropriate permissions in regard to the change requests, and once she had determined the paperwork was in order on her end she never replied any of our requests for clarification! We then had a separate representative who would email, text and call to ask if we were satisfied and if our concerns had been resolved. Our email replies went unanswered and we only received on response to our text message reply, wherein she claimed she hadn't received our requests. When I asked for assistance via the text message thread, she stopped replying as well!
I liked the ability to access our phone system remotely, but this is no longer a novel tech setup.
As a business, we were assigned one [SENSITIVE CONTENT] who was incredibly difficult to reach. When attempting to seek out additional assistance as the number given to us was no longer able to reach her, we were told only she would be able to assist us - that we should try emailing once again. As we don't have an abundance of free time with which to chase down our representative, this proved to be frustrating and not at all convenient.
Beyond VOIP service a whole business suite
Commentaires : I am able to have access to phone call's pretty much anywhere I go and if I am not near one of the numbers I have set up, I will be notified of message's and be able to check them from all my devices. With the glimp chat interface you can keep in text message contact with team members from your computer or cell phone and if someone does not have Ring Central it's not a problem for they can just download glimp and your in business.
There are so many things that are pros for this software. One of the best things is being able to take a call from multi devices. You can have a softphone (On your computer), physical phone and an app for your cell phone. The configurations are limitless on how you want an inbound call to be routed. The other great feature is being able to fax from your cell phone or your computer via the soft phone. When it comes to notifications, you can get them via SMS, email or both. If you have a team then your really in business for they have GLIMP which is a message service you can use on either your computer or smartphone. The best part is if someone does not have a RingCentral service, not a problem, they can just download the app and your messaging. Lastly the service staff are very helpful and will walk you thru any issue your having and will also teach you if you want to learn.
If you're going to use the shared line group and have a firewall make sure you get all the ACL IP's for they have a lot and they change often and RingCentral is not good at keeping you updated.
RingCentral VOIP services offer great value but not a flawless experience.
Having shopped business telephony solutions for my own professional practice, I settled on RingCentral as offering the best value for my dollar. I didn't need the VOIP services specifically, but since getting a suite of services from RingCentral I have used them routinely. Focusing specifically on the VOIP service offered by RingCentral I will say that RingCentral offers all the hard- or soft-line system customization options you could want, and makes it easy to use their VOIP services in whatever way you may require, either in the office or mobile. Meanwhile, RingCentral offers ready and helpful support for its customers.
Like any VOIP solution, RingCentral's VOIP quality is going to depend largely on the quality of your internet connection, which may be dodgy if you're operating remotely. This isn't a knock against RingCentral specifically, but a general warning. You'll also find if you're responsible for administering a RingCentral account, including setting up VOIP services, that while the system is extraordinarily powerful in terms of being able to customize it to your specific needs, the interface to do so is, frankly, pretty horrible and obtuse. Fortunately, for most purposes you may be largely able to "set it and forget it". However, if for some reason there are settings you may need to rotate on a regular basis, going through the system portal can be a big hassle.
RingCentral Rings Our Bell! For a Price.
The softphone app performs well and is easy to use. The softphone app can be installed on multiple computers allowing you to have, for example, one copy installed on your desktop and one copy installed on your laptop. This means that I can leave my desk and take my laptop with me and still be able to answer my phone. The softphone integrates with Outlook, so I don't have to duplicate all my contacts into another piece of software. This saves so much time and makes life so much easier.
Missed calls are not registered on the soft phone in a timely manner. If I have a missed call, the soft phone may not show it for a few minutes or for a few hours. Their is no app for Windows 10 mobile and no app for Windows 10 (besides the standard Windows OS application). Having a native UWP would be a great option for RingCentral Soft phone installs are limited to two devices, so I can't install the soft phone on my work PC, work laptop, and home PC. Limiting the amount of soft phones that can connect to the service could be bumped up to 3 or 4. The soft phone application is easy to use, but I think a revamp of the styling would make it even easier. I often click on different tabs because the icons are not always clear. One icon could mean two different things to two different people.
Alternatives envisagées :
RingCentral is perfect for our business!
Commentaires : Overall RingCentral is fast, reliable, and offers tons of great features. I would recommend to anyone.
RingCentral offers tons of options including various call handling capabilities, text, fax, video chat and mobile/desktop app. The call handling and mobile app have been the best features for us. We can call from our mobile with our work phone number and not have to give our our personal cell numbers. After hours, if a client has an emergency, the call handling directs the call to our apps.
We don't have many complaints about the software/service. Cost would probably be one of our only complaints. It does get very expensive once you start adding lines. I guess you get what you pay for though.
Once I switched to using my cell - life got so much better
Commentaires : As a person who is typically third on the hierarchy of phone calls I have really hated having to cover the phones when people have been out. One day, after a few particularly long phone calls my neck was hurting and I decided that I needed to stop using the regular handset. I brought my Bluetooth device in the next day and started using the app. This app has been a lifesaver. I am happier now having both hands available. Furthermore, the ability to transfer calls to different people is very smart. I have the ability to even send to people's personal number where on the old app I couldn't do that. I have tried to use the messaging app, but as of yet we are still using Teams for our internal messages. Thank you for the App RingCentral!
I actually have been fairly skeptical of the software since I've been using the IP phone for a year and a half. I was never too proud of it and what it could do. However, once I have switched to using the app on my phone and a bluetooth, I really couldn't be any happier. I have full powers and the ability to even transfer to personal cell phones. I am happy now.
When we were all using IP phones we had different phones and that made some things not behave well at all. Other than that, the app has things in a little different places than the regular Ring Central phone app, but I like it better.