Avis clients sur Pike13

We LOVE Pike13. They offer everything a small studio, or a large gym needs to operate.

Avantages :

Ease of use, and reliability are amazing! But my FAVORITE thing is definitely the staff app. I can do almost everything from the staff app, so I can work from anywhere, at any time. From running payroll to creating packages or plans, it does it all. Most apps come with limited function, but this software is almost as complete as the desktop version. And what I love about the company is they are always trying to get better. We have been users for man years and they add things I haven't even thought about needing. Its a pleasure to be a customer.

Inconvénients :

The reporting can be a bit confusing for me. Recently they have added a new reporting feature which has much more information, but I still struggle trying to see exactly what I need at times. But I cant even call it a complaint. I had to really think of something to answer this question.

Outstanding Software!

Commentaires : Absolutely 100% positive and fantastic experience. Customers comment on how easy it is to use and I greatly value this software.

Avantages :

I love how versatile it is. i need to be able to run both monthly tuition for regular, weekly classes, plus courses plus punch cards, as my business serves many different populations. I love how easy it was to set-up and how easy it is for my staff to learn. I don't have to provide training for new employees. For the weird times things don't go as planned, customer service is on top of it, very speedy, thorough and helpful.

Inconvénients :

The reporting end is so versatile that I don't know how to easily pull up reports. there are so many ways to filter, which can be a good thing, but I don't know how to pull it up. I wish I could get notifications when someone buys a particular package that I am waiting to get sold.

Avoid... You will thank me later!

Commentaires : I would not recommend Pike13 to anyone due to their poor customer service and their lack of respect for their clients.

Avantages :

Booking Emails: I like the fact that the program sends booking emails on a regular basis. Parents like them for the reminders. Credit Card Processing: It has a nice feature built in that allows credit card processing. They did not tell me upfront that there is a monthly fee associated with it and then said "oh someone should have told you that." Once again, blame game. Documents: The docusign feature is a nice ad on. However, if you want to customize your form, good luck. Pike13 doesn't really want to help you on this and once again try to play the "stupid" card on it. Reports: The reports are nice if you can understand how to use them. They are kinda difficult to get around if your account manager does not explain them in detail.

Inconvénients :

Customer Service Attitude: They don't care once they have your money. Make sure you put a note on your calendar one year out or your service contact will be renewed. Don't expect to speak with anyone over the phone, everything is done through email. On Boarding: I was indifferent about the on boarding process. The guy belittled me several time about coding and whatnot. I was a graphic and website designer by trade and on numerous occasions he talked in circles to try to confuse me. Basically their software doesn't allow for many custom changes and they would prefer to confuse you instead of being straight forward about it. Text messaging: This is not default on the product. I was told that it was. All clients have to enable the feature. When you are dealing with 200+ clients you don't want to have to go through this process with every single client on how to sign up, sign on, go through all of their individualized settings - just to set up a text message. Interface: The interface is very straight forward. There isn't any real customizations on it. You get what you get.

Great "real time" scheduling

Commentaires : Pike13 has everything we need and continues to evolve and change with the business. I really do like the most recent update!

Avantages :

This software processed our monthly billing, scheduling, cancellations, and more. If this software went down, we wouldn't be able to operate our business. Thankfully, in the 7+ years I've been using it, I haven't had to worry about that.

Inconvénients :

I wish that we were able to send emails to a whole schedule for the day. For example, if we need to send an informational email to our schedule, we have to do that for each person. We are able to cancel a whole day, just not send them a mass communication without cancelling.

Used Pike13 (formerly FrontDesk) for years

Commentaires : Overall I was pretty happy the experience, eventually we decided to part ways though.

Avantages :

Very stable platform, app made it easy to access / manage remotely.

Inconvénients :

I was a grandfathered user on an older plan - I eventually left since I got tired of having limited access to reports and metrics that would be included if I 'upgraded'

Weird Set up

Commentaires : It's almost good. There are definitely things that need fixing, but they don't seem to care and are not evolving. I wish there was a customer service number though. I can't believe there is no way to get answers when you need them. Very disappointing.

Avantages :

I do like the dashboard reporting. I can easily keep track of the money that comes in and any payments that fail, etc.

Inconvénients :

The set up is super weird. Like, the software assumes all teachers that teach the same class make the same rate of pay. You have to manually add each teacher to each class in order for them to get paid as well. Instead of assigning pay rates to teachers, you assign them to classes, and even then, it doesn't assume any of your staff is allowed to teach that class. We have 75 classes a week on our schedule and several of them are different types of classes, so each time we add a class (or a new teacher), we have to manually add every teacher to the pay for that class. The customer service is bad. In fact, there is NO customer service number. You literally can't get answers unless you email them and the answers you get back are often a link to one of their self help articles and don't really answer your questions. Also, if you want to raise your prices on existing memberships, you will have to do that manually for every single person. The digital waiver set up through docusign does not work well and no one will help you set it up. Families are unable to manage each other so each child has to have their own unique email address to have a waiver on file as well as an account with us. Parents are always mad about this. Probably one of the worst features is that if someone is on an autopay contract/membership and their payment fails, it's not very obvious. They can continue to take classes (the system does not automatically cancel them nor do they show up as unpaid).

Best All Around Management Software for our Music School

Commentaires : We looked at many others, from the low end to the very high end. We actually began deployment of another product and found that "the devil is in the details" - there were significant workarounds and changes to our business practices that would be required, and which we were not willing to make. So we looked again, and found that, while not perfect, Front Desk did meet 100% of our "Must Have"s and the clear majority of our "Nice to Have" items without requiring us to squeeze into a predefined mold. All the products out there have feature lists that sound great, but with most, the further we dug into actual implementation, the harder the task became. With Front Desk, instead I found that several of the business practices that make our school unique were handled very elegantly by the software. This is primarily due to the fact that Financials (payment plans, billing, etc.) are completely decoupled from Enrollments (maintaining Schedules, Attendance, etc). At first this was disorienting, but I soon realized it was the distinctive that provided much of the flexibility we needed.

Avantages :

Very easy to use, modern / clean interface. The site is essentially identical on a Desktop and on Mobile devices. Note that some would say lack of an "App" was a Con (that was my first reaction) but the Mobile friendly website performs very well on all platforms. Lots of flexibility around pricing models - per class as well as per instructor pricing, e.g. Prices, Discounts and Coupons are all clearly delineated in their roles and each is modifiable at time of sale. The Merchant Account Rates were the best we found also. Viewing schedules for a few dozen teachers can be overwhelming; Front Desk has great flexibility in filtering the schedule (by person, activity, location, etc) as well as flexibility in presentation (list, day, week and month formats). Innovative use of colors also helps make attendance status clear at a glance. I am also very pleased with how flexible the Customer view of the website is. The presentation of our "Course Catalog" can be very customizable, including defining what navigation tabs are available in the interface, etc.... not just what colors and icons are used! (We have yet to integrate the Front Desk website with our main site, but will do so next quarter.)

Inconvénients :

The Payroll functionality appears good with one glaring exception, which is that it does not support hourly pay; instead, you use either commission rates or pay per task (as opposed to per hour). In other words, an instructor earning $20/hour must be separately configured to earn $15 for a 45 minute class and $10 for a 30 minute class. This makes payroll setup (and maintenance with changing rates) quite a bit more labor intensive. So, the system is flexible, but not very efficient. In our case, we've opted to use the reporting functionality to generate all payroll statistics we need, and roll them up in a spreadsheet, rather than take on the multiple Pay Rates per Instructor overhead. We can always adopt their Payroll tools later if we wish. The Reporting function has apparently recently been revamped; the Interface has "Classic" and "New" Reports sections. So, my hope is that the New Reports functionality will be enhanced soon. The data content, and its filtering are very robust - however, right now there are still significant shortcomings; Column order/width cannot be adjusted, for instance. Reports can be grouped only at one level (by Instructor, or by ClassType, but not both). These problems can all be worked around by using the Export to CSV or Excel to handle those requirements offline. Hard copy printouts are also not very impressive for the schedules and reports, although they're functional.

Pike13 is Ever-Evolving

Avantages :

It allows our schools to run their business and track key information. We have worked with them to continue to evolve and fine tune this software to our unique business case and a lot of features have been added in the 4 years I have been administering it. Their reporting and API have also progressed over the years which as been a key component to allowing us to customize and expand functionality for our system. Since this is one of our core platforms we have to be able to support our system/franchisees if issues come up, and their support team has always been super timely and helpful.

Inconvénients :

As with any software, there are some growing pains and functionality that do not completely meet our unique needs. Their team has been committed to working with us to change this and as a result a lot of features have been added. In a perfect world we would like to be able to have more control over the reporting integrations, as well as global administration. We currently operate this software in 235 locations, 9 countries, and in 3 languages so there is a lot of visibility/functionality that we need. 2019 is a big year for us as we continue to grow as a business, so we look forward to working with Pike13 to help meet our needs.

Good depending on needs

Commentaires : Pike 13 did not suit our needs. We weren’t able to get valuable reports, customer service was less than average and the back end was not decreasing our admin time.

Avantages :

It has an app which was liked by our staff. Duplicating a session and editing it was easy for repeating classes.

Inconvénients :

No ability to do payment plans, enroll multiple students at one time, do auto discounts. It would work better for a gym/studio but did not work well for our mostly youth programming. Was impossible to get financial info (credit card fee report) from them.

Gets the Job Done

Avantages :

User-friendly for end users to book classes. On the company side also user-friendly to administer classes and sessions.

Inconvénients :

The back end reporting functionality is cumbersome and not user-friendly. Makes analytics challenging​.

Poor development - no improvement in 2 years - Biggest Change was their name to confuse everyone.

Commentaires : Appointments for coaches, payscale, that's about it.

Avantages :

works on mobile and ipad through web function, easy to take attendance in sessions, easy to see client images. payscale for paying coaches per client is best feature.

Inconvénients :

again, no improvements in two years, hasn't updated any feature for sales, integration, Zapier integration - poor leadership, went to report functions as their key improvement for past two years, but doesn't work, integrate with Zapier or Google Sheets, doesn't allow shared reporting, so each staff person has to customize their own reports leaving a business to have more time on boarding, rather than less time to onboard. Focus was supposed to be easy for people to buy online and is actually the worst software to purchase online for parents of kids in a sports program. Lost thousands of dollars went we went to Front Desk from EZ Facility. As a former ICON Small Business Finalist with Infusionsoft, I DO NOT recommend this software to anyone wanting over per year in revenue. We've had to modify every feature of the software to make it work, would leave in a heartbeat if it didn't waste thousands of dollars in changing.

NEVER SIGN UP WITH THEM

Commentaires : THIS IS THE FIRST TIME WRITING A REVIEW IN MY LIFE!
They don't care about your company.
If you ask questions and want them to help you, they get mad and accuse you!
If you want them to cancel, they charge you! In the beginning, the sale rep Andrew Clark was great with providing information about their software. Every questions I had, he answered and gave great promises. FYI, I researched for a gym management software for 2 years and finally made a decision. I was forwarded to Halina and she gave me 2 30 minutes training session. I didn't like it because when I was about to start to learn about the software, the training session ended. She was always in a hurry to end the training.
Then I spoke with Chris, the migration team who was going to migrate all of my 400 clients for free. Then he said, he can't and will have to charge me for it, which was different from what was told by Andrew. But I didn't feel comfortable giving out all the credit card info to them so I said I will fill out the credit card information.
Moreover, I gave my merchant account to connect it to the software 3 weeks ago and still haven't connected it. So, I asked to cancel my account because nothing was being done but just accusing me because I had a one busy week!
So they said, they will extend the free trial for until January of next year.
So I said that fine.
I tried to work with them but still didn't work out.
So I said to cancel my account. NEXT THING YOU KNOW, THEY CHARGED ME! I called Andrew, he hung up the phone on me. I called again, sent me to voicemail. They don't care about your company.
If you ask questions and want them to help you, they get mad at you!
If you want them to cancel, they charge you!

Just not worth the headache

Commentaires : Software should make life easier. My life was easier before Pike13. If I were to identify one single limiting factor in the growth of our school it would be Pike 13.

Avantages :

I basically works, if you can spend the time managing the system. The API is a major plus.

Inconvénients :

I've been using Pike13 since it was Front Desk. I signed up for an account Jun January 2015. The system uses proprietary billing, so you can't easily move to another system. It's been nothing but trouble since we started using it. Its not intuitive and the system has many ridiculous limitations.

Front Desk Review

Commentaires : As a FIT4MOM franchisee, Front Desk makes my life a lot easier than it otherwise would be, keeping track of scheduling, billing etc.

Avantages :

Ease of setting up class schedules, client profiles, credit card billing.

Inconvénients :

I have trouble running the reports I need. Figuring out numbers for budgeting purposes etc. When I track things like new clients in an excel spreadsheet separately, where I know my numbers are accurate, I can't get Front Desk reports to give me the same results.

Great Yoga School Management Software

Commentaires : In the past we have used a couple of other yoga studio management softwares, including Mind Body Online. A little more than a year ago we switched to Front Desk and we have never had second thoughts. This software is at the same time intuitive and powerful.

Avantages :

- Easy to use and does what it is supposed to - An incredibly powerful integration with Mail Chimp that allows you to programme automated emails based on member/customer activity. - Great reporting - Customisable customer site / front end - PayPal integration

Inconvénients :

- A few features of minor importance are still missing

Great service

Commentaires : Over all, as my first booking software, I loved it. It was great.

Avantages :

[SENSITIVE CONTENT HIDDEN] first off all, the account manager helped me a lot. thank you. Secondly, the system works great, it has many great features and I enjoyed using it.I was able to easily figure every piece of the system out with relative ease. Also, love the widget feature.

Inconvénients :

It wasn't always easy to get ahold of someone to help with issues.

Intuitive, powerful, affordable software

Commentaires : Pike13 has allowed me to grow from scratch to over 2000 clients and has performed equally well every step of the way. It seemlessly integrates with my credit card capture system and makes reporting simple and also helps notify me of any issue I may need to deal with.

Avantages :

The ease of use such as navigating through different "sections", the powerful reporting capabilities, and the stable, dependable platform.

Inconvénients :

the calendar function (scheduling) is somewhat cumbersome

We are so grateful to have found Pike13 and to provide our owners with such user-friendly software.

Commentaires : A user-friendly platform that cuts down on day-to-day business tasks.

Avantages :

We love how easy Pike13 is to navigate. Time spent on day-to-day admin work for our franchise owners has been reduced drastically so they are able to spend more time on building their business.

Inconvénients :

Some features could be structured better for franchisors, such as mass customization and locking features.

I am THE WORST when it comes to technology, but I know we couldn't do it without Pike.

Commentaires : running our business remotely

Avantages :

NOTHING compares to your support. We are a small gym so as the owner/operator, I ma also the person handling all things with Pike. Without her I would have to return to MindBody and I do not want to do that. It is lifesaving to know I have a lifeline when I don't understand something.

Inconvénients :

The time it takes to get a notification in my inbox that someone hasn't paid their billing months. Reporting is clunky for me as I try to use the filters.

station ahtletics

Commentaires : wonderful customer service very helpful and respond very quickly.

Avantages :

Great software for multi gym owner. Easy to transfer info and get accurate information

Inconvénients :

was a little challenging for myself to learn but i am not super tech savy.

This has definitely got the job done.

Avantages :

The user interface is great. It makes it easy to see schedules for multiple providers and the whole schedule for the week

Inconvénients :

The things that I could see you change would be adding Moore applications for software that can interface with it.

Great software for a small business

Commentaires : I've been with Front Desk for well over a year and I've been VERY happy with the software and most of all the customer service and support. Very pleased with how responsive they are and how quickly enhancements and upgrades have been made.

Avantages :

Ease of use from the customer's stand point

Inconvénients :

Amount of data entry due to the size of my business and the limited functionality of the software in payroll and in the services.

Very Disappointed in Front Desk

Commentaires : The product Front Desk had its problems and limitation but as a start-up business I had planned to use them and felt as I progressed, so would they. While they have a trial period like most, it was obvious that I was putting in a lot of time creating my site. Never having done something like this before I knew that the staff support would be a huge contributor to my success. Things started out great but as time went on during the trial period they kept dropping the ball. They would say all the right things and have you really truly believing them...and then nothing. I gave them several opportunities to rectify the situation and they kept failing. I figured if this is what happens during the 'trial period' for new customers what would they be like to work with when you are a paying customer. Their focus is on small businesses but I say they have 'lost their focus', and customer service is key.

Excellent !

Commentaires : Easy Access
Informative Scheduling
Events
Purchases
Memberships
Emails
Phone #s
Credit Card Details

Avantages :

Easy to Use & Organized ! Members are able to easily access the schedule, their profiles and plans !

Inconvénients :

Nothing ! I think it is a fantastic system for any gym/studio that has a membership or class base.

Overpromised and underdelivered, limited functionality

Avantages :

Pleasant sales and onboarding team. Nice branding. Nice team who clearly want to make good things happen.

Inconvénients :

It is unfortunate that the Pike 13 team overpromised and underdelivered. The software did not do what we were told it would do, after 'paying' and spending hours on set up... no refund was offered. This is not a very scalable solution and has very limited functionality. The main issue was the payment processing module and having to shoehorn our existing systems to fit the restrictive ways the software operates