Avis clients sur Ordoro

Ordoro - Rockstar Employee

Commentaires : We are a small eCommerce business in the RV parts and RV Accessories space www.MakariosRV.com. We were at a transition phase for growth and could not really justify the expense of an additional employee, this is when we began our search for an intangible approach versus a tangible. Ordoro represents our latest employee and removes the human error factor. IT takes a little time to setup, but after setting up - it is fantastic.

Avantages :

Processing purchase orders directly from our eCommerce platform. Creating shipping labels from different carriers and printing them and then the software goes one step further and updates our eCommerce platform with the tracking numbers. Sure, other software performs similar tasks and this software Ordoro excels with the above mentioned tasks with very little effort on our behalf. Rockstar employee just happens to fit in with the rest of the team!!!

Inconvénients :

One improvement would be the final step in the process and this would be obtaining the tracking information from the vendors the purchase orders are pushed with a call and push back into the eCommerce platform. This will be the Bugatti in the SaaS platform.

User of Ordoro across 2 different businesses / industries

Commentaires : We love the support and the fact that they are based in the US. The whole team is fantastic! The only point where I think Ordoro could better themselves is to get someone in there who has plenty of merchant experience (preferably having used the product). Some problems we would run into on the merchant side would be approached in a very linear sometimes cookie-cutter way by the support staff. Having been in the product dealing with actual orders and issues daily for the past 3 years, I sometimes felt that I knew a better way to attack a problem than their team did. That being said, never have I been let down or unassisted by the Ordoro team. Their service is top-knotch, and they have made some huge strides. Proud of them as a company and love the team.

Avantages :

It is simple to use, integrates with top dogs, keeps track of inventory great (love the kitting).

Inconvénients :

It can sometimes be a bit tricky to get new features approved in the dev pipeline.

Using Ordoro was a game changer for us!

Commentaires : I'm so glad we started using Ordoro years ago. Ordoro has saved us time and company resources as we meet he needs of our online customers.

Avantages :

The team was very attentive to the needs of our specific business and helped us get things set up properly right from the start. Ordoro makes our daily order and inventory management run very smoothly.

Inconvénients :

A little better reporting would be nice. However, we have other ways to get the information we need.

great app !

Commentaires : Although I am just starting to use this system I am finding the possibilities exciting and looking so forward to knowing all the ins and outs. Wish I had known about this sooner!

Avantages :

Friendly technical support and service Fast customer service Desire to add features Works as advertised

Inconvénients :

No reseller program;rarely, some easily solved glitches when upgrading software

My business would have failed without Ordoro and its customer support

Commentaires : It was the single most important element of my successful e-commerce business that ran for fun years until COVID hit. Then supply issues and inventory delays forced me to shut it down. I'd still be using Ordoro today if I didn't close due to COVID.

Avantages :

It's easy integration with multiple online retails Automated shipping confirmation directly to Amazon NEVER had a problem with a label misprinting address, postage amount, shipping rate...etc Customer support was outstanding - three separate issues could have hurt my Amazon account health if not resolved and Ordoro support fixed each instance in less than an hour Never had to deal with an unplanned system outage

Inconvénients :

nothing - as close to a perfect product for e-commerce as I've every used

Ordoro - a workhorse with bang for your buck

Commentaires : Ordoro has helped us grow seamlessly through our past few years.

Avantages :

Ordoro is a solid platform for inventory management and shipping fulfillment. It is easy to use and gets the job done.

Inconvénients :

Although these features are more consistent with much more costlier options, I wish Ordoro could track Lot Codes on Goods Receipts (and through to fulfillment).

Simplified Shipping

Avantages :

The software linked perfectly to my couriers and made shipping simple. I didn't need to input anything, and all of my labels were created automatically.

Inconvénients :

Setting up the automatic printer wasn't as seamless as I would like.

Great product

Avantages :

I really thought the onboarding and the customer service was exceptional because they gave me all the tools and tips needed so that once it was completed, I was confident and knowledgeable enough to navigate on my own. The software also gives me great analytics and works well with my sales channels.

Inconvénients :

The UI could be a bit better. If you have a long list of products and are looking at a specific item, say on page 3, for example, then go back, you have to start from the first page as opposed to the page you were currently on.

Gamechanger for my business

Commentaires : The perfect adjunct to an online business

Avantages :

So easy to import, ship and track orders. Inventory and Purchase Order management.

Inconvénients :

No issues. Well designed and easy to integrate and use.

Simple Software from caring people who truly understand what you need

Commentaires : I was looking for a solution to support my business and the Ordoro software and have been a pleasure to work with. For their software, it was easy to implement, they have robust user manuals and videos that makes their system very simple and intuitive to use. The learning curve is short unlike other complex systems. The workflow is logical and makes a lot of sense. They try to get as closely integrated as possible to other systems and I can appreciate the great software they have built. Their customer support is stellar and hands down some of the kindest people that are truly there to help you. I've asked some pretty basic questions and I'm surprised at how patient and responsive the team is there. It's easy to see how they stand out as most SAAS solutions are to on board you and then basically forget about you. This company is different, they are essentially an extension of mine. That's how SAAS should be.

Avantages :

5+ Customer Support Simple System that is truly well thought out Awesome USPS rates Super Simple

Inconvénients :

Greater drop ship support such as attaching shipping labels and warehouse location inventory levels

Ordoro is one of the keys to our success.

Commentaires : It made it possible for me to run and stay in business. Without similar program(s) we would not be able to function effectively.

Avantages :

Integration is great with multiple platforms. Easy to use simple feature and easy to use more advanced features that are less intuitive but available if you know how to do it.

Inconvénients :

I need to learn Excel/Spreadsheet to fully utilize this software's more obscure features that are excellent additions to their extremely intuitive and simple to use stuff like shipping, orders, and inventory management. There are so many features that are very well explained but there are so many that it is difficult to utilize this program 100% with all it's benefits.

The PERECT solution for shipping and inventory management!

Commentaires : From the software to the team, moving to Ordoro has been the single most impactful move we've made in realigning the systems of a broken company after acquisition! We've saved significant time and money with this choice and I know I've got someone I can call when and if I need support!

Avantages :

After working through multiple "big name" I found Ordoro. With their incredible team we were up and running in days, not weeks or months. The intuitive system and amazing functionality just works across the board. I can't say it enough, moving to Ordoro not only saved us money, it gave me something far more valuable... my time back!

Inconvénients :

I don't have too many cons at this point. We've given our feedback to the team of some minor gaps in batching processes and the analytics and they've been already working to solve those issues. The biggest con is that I didn't find this system six months ago!

ordoro is TOP SHELF!

Commentaires : I have been using ordoro in conjunction with my web store for over a year now and I couldn't be happier...well, unless they sent someone here to box up my orders for me. Seriously, the product is one of those HUGE timesavers that I could NOT ever see going without. Just batching orders and printing labels without having to cut and past each line into USPS.com or FedEx saves is well worth the low cost of this product. Most of ordoro works as advertized, but you know, nothing is perfect and people are human so we are bound to create problems for ourselves. While learning how to use the system I was lucky enough to spend time with ordoro's fabulous tech support squad and I have to say, I am extremely impressed with the level of service received. Even if I call during a busy period and have to leave a voice mail, they return my call withing minutes (not hours or days.) Often, I am greeted by the calming voice of Kristen who always makes me feel like solving my problem is the most important thing she will do all day. Kristen was working on an international shipment problem (label not printing out right) this week and I received calls and emails far later into the evening than any normal person should be working. She was on it until it was resolved. Truly amazing support all the way around. Give ordoro a try...I'll bet your competition is already using it. ;)

My Magic Mud runs on Ordoro

Commentaires : I can bulk print shipments instantly thanks to Ordoro. I've been able to scale up my business knowing full well that I can handle even enterprise level order numbers. I've been selling online for years and before this technology existed, shipping took hours! From beginning to end, I can now ship 60 orders in an hour. Ordoro gives me the ability to manage inventory levels across multiple channels. It a system with a very fast learning curve. Plus, customer service is fast and very nice. Their new pricing makes this option a No Brainer. If you just need to use Ordoro for volume shipping, it's now only $49 a month!!! I was paying $200 and still thought this was a good deal. They are innovating constantly, and now you can enable more options for a higher rate. They are literally saving their clients money. I'll stay loyal to them as long as I'm selling online. My company is called My Magic Mud, look us up.

Cinch to use especially for infrequent use

Avantages :

Ordoro offers a free account for those who don't ship much or are a growing business, which is huge. The free edition comes with quite a few nice features that make our shipping more automated. We connected this with WooCommerce to auto-generate orders.

Inconvénients :

Requires a lot of clicks to get it from order to shipped. Paid version includes more automation which seemingly takes care of this. If you use often, it's probably worth the money.

Great Product, Even Better Company

Commentaires : We started using Ordoro in November of 2015. Because of our growth, our products are growing in exponential volume. Ordoro is scalable and easy to use. It was easily adaptable to our platform. Like many businesses, shipping is tremendously important to our end customer. We require a product that is easy to use and can allow us to print and ship easily in mass.

Avantages :

The only thing that is better than the product is the customer service. The product is easy to use, scalable, and the API works great with our web application.

Inconvénients :

Shipping is often unpredictable and carriers can sometimes be not so reliable. We have asked for the ability to see when packages are taking too long to be delivered so that we can get in front of any customer service issues. This requires software development to ping all of the carriers on their end. Hopefully that is coming soon.

Great Service and Support

Commentaires : Very happy with it.

Avantages :

Ordoro has streamlined our ordering and inventory management. It is definitely a valuable tool.

Inconvénients :

I don’t really have any criticism except maybe it would be nice to be able to originate ad how orders for local accounts that don’t utilize Shopify or Amazon.

Ordoro is Best of Class for Order Management

Commentaires : Jagath called me when he launched the company and asked me to try out Ordoro. I did not think much about it because I was a reseller for Stone Edge Order Manager and had many of my Shopsite customers using it. With a few more calls from Jagath I was convinced to try it. I never looked back and have used it for all my own stores and my clients stores. I highly recommend this tool for anyone managing a Shopsite or other compatible ecom store. Yo will not be disappointed. No support contracts and the support is great.

Avantages :

Cloud based No support contracts They actually consider feature requests Affordable

Inconvénients :

No reseller program

Fantastic Customer Service at Ordoro

Commentaires : We are just ramping up a multi-channel online sales effort and we are using Ordoro for routing all the orders. We are not live yet, but I have to say that their customer service and support are fantastic. Quick friendly email and phone call responses and openness for new features are an everyday experience. The product has worked completely as stated.

Avantages :

Friendly technical support and service Fast customer service Desire to add features Works as advertised

Inconvénients :

Would like to see more features (always the case, and they are responsive to these requests a PRO).

Great customer service

Commentaires : We use this app for our business and have been very impressed with the level of customer service. We are an ecommerce site for gourmet small batch food and have quite a few warehouses we ship out of. As our company has grown, we have worked hand in hand with Ordoro staff through updates both on our own site and have seen several useful changes in the app. Ordoro support always gets back to us immediately and often goes above and beyond to address any issues/concerns we may have. The great support team behind this app really makes this it an asset for our company.

Ordoro Basic

Commentaires : Our favorite part of Ordoro is the customer service. Our inquiries are responded to very quickly, and we're taken care of as much as possible.
The software is easy to use, and is very self-explanatory. For everything that doesn't make sense, the guys at Ordoro will walk you through the process.
We use Ordoro for multiple shipping warehouses at various locations, and for multiple shipping carriers. It all works flawlessly and seamlessly.

Simple and Clean Interface

Commentaires : When I just started, the Ordoro website interface looked way too simple for any complicated online transactions. But after I integrated Ordoro with my Amazon seller account, my inventory management became so much easier that I couldn't think of my life without it. I'm so happy that I found this unique and powerful yet extremely easy to use tool.

Excellent Service - Fairly Robust Functionality

Commentaires : We were pretty happy all around. Every once in awhile something an issue arose but we were always able to get ahold of someone (sometimes even their CEO) to help us resolve the issue quickly. We have had our fair share of operational struggles and Ordoro was definitely a step in the right direction! Highly Recommend.

Makes Work Easier

Commentaires : We've been using Ordoro.com for about 6 months now with our Amazon sales. Ordoro has made our order processing significantly faster and easier. An added bonus is we save money on postage as well.

I Recommend Ordoro

Commentaires : I highly recommend Ordoro. Dealing with USPS on your own can be a pain. Ordoro can handle USPS, UPS, FedEx, and others, and allows you to quickly decide which shipping method will be most cost-effective. Now with their API I'm able to automatically send all our orders to Ordoro, so all I need to do is print the shipping labels. Ordoro also has a great customer service team, very communicative and happy to solve your problems.