Effective service, with exemplary customer service!

Publié le 12/04/2018
Selene C.
Hospitality Administrator
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix

Avantages: The software is simple to use, as it's completely automated! Any changes I want to make are easy to do myself, but if I find myself stuck, help is a quick email or phone call away. It has removed one of the most-frustrating tasks from my front desk staff-- calling patients with appointment reminders!
You can do so much with this program, not only reminders-- you can ask for and display patient reviews, set up recalls for future appointments, send emergency calls/texts when the office is closed due to inclement weather (or if we're running quite behind), and more. It has saved us money, and is well worth every penny.

Inconvénients: It'd be nice to have more customization options when it comes to the Recare setup. Other than that, it's great!

Appointment Reminders Made Easy

Publié le 16/05/2019
William H.
CEO
Cabinets médicaux, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: The DoctorConnect Support team has been outstanding to work with. They helped us customize our Survey eMails, and they were easy and excellent to work with.

Avantages: DoctorConnect syncs with our web-based PM system, and has delivered outstanding appointment reminder and review/survey collection for us for several years. We've not any a single technical glitch in since we converted to them in early 2016.

Inconvénients: We knew going into the selection of DoctorConnect that it would not be a bi-directional interface in the short-term. The 1-way interface presents 1 or 2 predictable problems but it is not a major issue.

Always a positive experience with the team at Doctor Connect. They are pleasant and receptive.

Publié le 25/04/2018
Joann P.
Office Manager
Cabinets médicaux, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: It is user friendly. I assign staff to monitor specific providers. Reminders are sent via text, email and voice call. Custom messages can be sent in the event of reschedule or emergencies. Patient reviews are easily accessible.

Inconvénients: the black out time confuses paitents. If they reschedule after their original appointment is queued to be sent, They receive the original time reminder.

WOW! That's the best I can instantly come up with. It has streamlined the office tasks tremendously.

Publié le 16/11/2017
Pat F.
Practice Administrator
Cabinets médicaux, 13-50 employés
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Improved number of No Shows, reduced front desk tasks, patient like it & respond better, improved response to recalls, cancellations earlier so appointment can be utilized, generate more income.

Avantages: Ease of use, patients very happy, no show significantly reduced, texted recalls are generating more appointments than mailed recalls. It has changed the whole dynamic of the front desk work tasks. Everything is customization-text messages, emails even voice messages. I can have different messages based on appointment type. I can send "special" messages.. eg. the item you ordered is in, the doctor is running late etc. This product can just do so much. I couldn't be happier or more satisfied.

The staff is very friendly and extremely helpful

Publié le 21/05/2018
Mignon B.
Office Manager
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix

Avantages: Easy to use. Anyone in our office can call in with an issue, the staff with DoctorConnect is always friendly and willing to help get the situation resolved.

Inconvénients: I wish that our phone number would show up for a return phone call when the appointment reminders are sent out. It's sometimes confusing to the patients on who is actually calling them.

DOCTOR CONNECT "An amazing software for patient communications"!

Publié le 25/09/2019
Neil A.
Director of Guest Services
Hôpitaux et soins de santé, 501-1 000 employés
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Overall a very well thought out software that has improved our organizations communications with our patients as well as a time saver for our staff.

Avantages: Improved customer communications.
Improved staff time management. Less overtime.
The ability to reach out to a specific group of patients (individual physicians and/or locations).
Example: Inclement weather, unforeseen delays or absence of physician, etc.
Very reasonably priced.
Superb Customer Service as well as support.
Less incoming phone calls allowing more time to focus on the daily tasks.
Improved No-Show Rate.

Inconvénients: Can't think of anything that I dislike..

Love this software! Very user friendly and Rozell our rep is outstanding!

Publié le 12/04/2018
Cindy G.
Practice Manager
Cabinets médicaux, 51-200 employés
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: We are now saving staff time from having to make these individual calls to the large volume of patients seen daily within our practice. The secretarial staff is now making better use of their time in preparing the physician clinics.

Avantages: The functionality of being able to do an emergency blast to all patients within the doctors schedule when the office has to be closed for inclement weather. Used it and it worked great!

Inconvénients: Haven't had any cons that I've faced yet! Any hiccups that occurred when we were first loaded and began using were immediately taken care of. Very impressed.

Great System!!

Publié le 29/08/2018
Devin B.
APPOINTMENT SECRETARY
Psychologie, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: If we have to cancel appointments, we don't have to call patients. You can send them a message.

Avantages: Easy to navigate! This system saves a lot of time.

Inconvénients: I really haven't had any problems. It has worked really well for our practice.

WE have Used Dr Connect for several years with wonderful Results

Publié le 13/04/2018
Glen B.
Owner
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix

Avantages: WE love their flexibility of the program and teir ability to interface with our EMR while remaining cost effective

DoctorConnect for Acupuncture office

Publié le 03/08/2018
Carrie B.
Office Assistant
Médecine douce, 2-10 employés
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur 
Source : SoftwareAdvice
4/5
Note globale
5 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
5 / 5
Support client
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: We use DC as a stand alone scheduler

Avantages: It saves so much time by doing the reminder calls for you! It makes communication between patient and staff so much easier with text or email options. DoctorConnet support staff does a fantastic job of training, explaining and helping you with customization of the software. It is nice to be able to open DoctorConnect wherever you are, not just in the office.

Inconvénients: You are unable to ''edit'' an appointment. It must be completely deleted and re-entered if there has been a change of any kind (time frame / service / etc). It is not visually as good as other scheduling software I've used. It would also be nice to have a print feature, to print out the daily schedule.

DoctorConnect greatly INCREASED our patient numbers and greatly DECREASED our "No-Shows"!

Publié le 27/09/2018
Ann D.
Nurse, Office Manager
Cabinets médicaux, 2-10 employés
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur 
5/5
Note globale
4 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: "No- shows" have dramatically declined and patients tell us how much they appreciate getting a text or email (vs. the standard "day before call reminder" we always did in the past)!

Avantages: 1. The price and the fact that for low cost we could improve the bottom line so easily. 2. Dr Connect will call, email, text our patients both 3 days prior AND the day before! Patients can also tell us which type of connection reminder they prefer. 3. Catherine Samples (support @ DoctorConnect) was patient, understanding, truly figuring out our office's particular needs. And she was ALWAYS available right away when we called!

Inconvénients: It took a little time to link it up with our own scheduling software, but it has been done!

We loved this program from the beginning! This was exactly what we were looking for!

Publié le 16/04/2018
Gia C.
Office Manager
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: This program is beyond easy to use!! The training was super easy. Training others on the program is easy. It works with our EHR system!

Inconvénients: Not being able to change a phone number in real time. Sometimes we realize the ph number change and when we want to change and reset the number we cannot. It would be nice to have this function!

Setting up software

Publié le 25/06/2018
Alex O.
Movement Therapist/Manager
Cabinets médicaux, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
Source : SoftwareAdvice
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: What I like the most is the coustmer support that Catherine Samples provide to our staff. She helped our company set up the software and made sure that we used every aspect of Doctor Connect.

Inconvénients: Our company has been using this product for 3 years and I do not have one thing that I dislike from this product.

Our representative knowledge and easy to reach

Publié le 01/02/2019
Hanadi A.
Office manager
Cabinets médicaux, 2-10 employés
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: So far so good , no complaint.

Avantages: It looks like our secretaries were able to navigate on their own after the one time conference call we had,
system is easy to understand , which is very helpful in our busy schedule .
And I know the girls were happy about the ability to communicate with patients instantly without using the phone.

Inconvénients: Not applicable yet. We haven't ventured enough to see flaws.

Réponse de l'éditeur

envoyé par Adtel International le 05/02/2019

Thanks so much for sharing your experience online. We know we wouldn't be here without our customers, so we strive to make every interaction memorable (in the best ways!).

Huge asset to our practice, great support staff

Publié le 16/11/2017
Ivy D.
Doctor
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix

Commentaires: easy to use on all software, no issues of concern to address. Happy with product

Avantages: The system is very easy to use, great support staff, always there to answer questions, very happy would recommend

Cuts down phone calls for us by several hours

Publié le 16/11/2017
Amanda M.
Business Manager
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: Us not having to physically call the patients but allowing Dr. Connect to do this. If we need help we can reach out via email and someone will contact us within 1 day.

Happy!

Publié le 28/01/2019
Jeanie S.
Patient Care Coordinator
Santé, bien-être et fitness, 2-10 employés
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur 
4/5
Note globale
5 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Very happy with our Director Of Sales. Not only is she very sweet and kind, I couldn't ask for better support when I need it!

Avantages: Very user friendly, the text, email and voicemail reminders

Inconvénients: It doesn't send a reminder until 3 days before appointment. Would like one sent immediately after making the appointment.

Réponse de l'éditeur

envoyé par Adtel International le 05/02/2019

Thank you for sharing your experience online. We know we wouldn't be here without our customers, so we strive to make every interaction memorable (in the best ways!).

Why didn't we make the switch sooner?!?

Publié le 24/09/2019
Monica H.
Office Manager
Cabinets médicaux, 13-50 employés
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: Switching our reminder call software to Doctor Connect was EASY and QUICK! Our director of sales (Catherine) was fabulous and made the process seamless. The dashboard for Doctor Connect is user friendly and the staff loves it! I wish we made the switch years ago!!

Inconvénients: I haven't found anything yet that I don't love!

Effective, Friendly, Fast and Affordable!

Publié le 02/05/2017
Michelle W.
Manager
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix

Avantages: We love the affordability of Doctor Connect ! Couldn't be happier with the super friendly customer support of my wonderful sales Rep. Her staff training has been of great benefit to our Family Medical Practice.

Inconvénients: Wish there was more I.T support available on Sundays . However, the issue was resolved quickly on Monday morning.

Awesome

Publié le 18/06/2018
Utilisateur vérifié
Front Office Manager
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
Rapport qualité-prix

Avantages: I like that I can send out mass notifications to patients when a doctor needs to reschedule for the day. It saves me time from having to call each patient.

Inconvénients: So far so good. I have no complaints at this time for this software. Hopefully it will stay that way.

Good Product

Publié le 11/01/2019
Leah D.
Coding & Analytics
Hôpitaux et soins de santé, 51-200 employés
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: This software has really helped our practice reduce the no-show rate. It's easier for our patients to communicate with our scheduling staff.

Inconvénients: It would be wonderful if admin users could see activity reports on specific users.

Very good

Publié le 07/03/2018
Lauren R.
pharm tech
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix

Avantages: It is easy to use and all the patients like it and seem to be able to communicate with us very simply.

Inconvénients: The IT support isn't available 24 hours a day so it doesn't always get resolved when its needed only on business days.

DoctorConnect Review

Publié le 25/10/2019
Merajul B.
Student
Cabinets médicaux, Auto-entrepreneur
Temps d'utilisation du produit: Essai gratuit
Provenance de l'utilisateur 
5/5
Note globale
4 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: My overall experience is best as my day to day work becomes easier by using it.

Avantages: Doctors are called the second God. And this software proves that true. Doctors are connected with general people very easily by it. Very good response.

Inconvénients: If it can be added that, on call doctor available where net connection is slow or not available, That could be best.

Still getting to know the processes

Publié le 17/04/2018
Tammie G.
Office Manager
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur 
3/5
Note globale
3 / 5
Facilité d'utilisation
3 / 5
Fonctionnalités
3 / 5
Support client
3 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Less no show appointments

Avantages: Lets you know what patients want to reschedule days before appointment. Opens schedule for new appointments

Inconvénients: Patients get calls on Sunday's after 7:00 pm Example P Ross apt 4-13-18 received two calls on a Sunday after 7:00 pm. Please remove calls after 3:00 on Sundays