Avis clients sur Gusto

vive GUSTO enthousiasme

Commentaires : le contact rapide avec les clients GUSTO m aide beaucoup le stock mes ancien contrats le logiciel n oublie rien et c es ma nièce qui conseillé de le prendre car il es bon et bien comme logiciel

Avantages :

m aide beaucoup sur les plannings d organisation mes décorations ma musique conserve bien les donnés logistiques c es innovant c es pour moi et me donne une grande satisfaction sans équivoque et sans bavure depuis le premier jours ....merci GUSTO

Inconvénients :

offet tout me va super bien et c es rassurant mais je ne peux n on plus dire du n importe quoi pour un plaisir de raconter tout es vraiment bon et sa sécurité aussi

Site de très haute qualite

Commentaires : Le site est un peu lent mais sa n’empêche en rien son utilisation avec une très bonne sécurité

Avantages :

Site de très haute qualité avec beaucoup de point fort comme une visibilité claire des transactions effectuées pour avoir une vue complète sur votre activité

Inconvénients :

Je trouve la plateforme un peu lente par moment

parfais

Avantages :

simple et facil à utiliser pour toute personne avec une interface transparente

Inconvénients :

vraiment il y as des inconvénients mais espérant des versions plus rapides

I’m an employment lawyer and I consistently recommend Gusto to my clients

Commentaires : Customer support is great. This is a good company. They aren’t the cheapest. And they aren’t the most expensive. I think the extra cost is worth it to ensure compliance.

Avantages :

Gusto is easy and straightforward to use. But it doesn’t sacrifice accuracy for ease. What I like most about Gusto is that it makes it easy for small businesses to be legally compliant with complicated wage laws across jurisdictions. I haven’t found a legal error yet — and I can’t say that about any other payroll software or service I’ve worked with over the last 15 years.

Inconvénients :

I wish the price didn’t jump up so much for time clock feature. Getting clients to use the integrated time clock can be a challenge, and it creates unnecessary problems. It should be included in the base fee.

Gusto - Streamlined Payroll Processing for Every Business

Commentaires : Overall, Gusto is a great choice for businesses of any size. The streamlined platform makes payroll processing efficient and compliant, and the customer service team is always available to answer any questions.

Avantages :

Gusto is an incredibly efficient and user-friendly payroll platform. Setting up and running payroll can be done with just a few clicks - no need for complicated spreadsheets or manual paperwork. Plus, with automatic filing of payroll taxes, you can rest assured that your business is compliant.

Inconvénients :

Gusto is not the most affordable payroll solution out there. The cost can add up quickly, especially for larger businesses.

Don't Waste Your Time - Either pay for Pro or Don't choose Gusto

Avantages :

I like that they take care of filing the payroll tax forms

Inconvénients :

Their customer service is HORRIBLE. LONG wait times. Talking with folks who do not speak English as their first language. No commitment to getting issues resolved.One of my clients' payroll was blocked because an error in Gusto's system caused them to think that I wasn't paying the bill. Turns out it was a software issue on their end and there was nothing I could do to fix it.I called right away at the beginning of the month and was told it would be resolved in a few days.At the end of the month, it appeared the issue had still not resolved, so I called in. They said they would create a ticket.A week later the issue was still not resolved (and as of the time of me writing this, it's still not resolved).This was nothing my client did wrong. This was nothing I did wrong. This was an issue with Gusto's back office.But yet, my client was the one who suffered because we could not process payroll on time.No one took responsibility to escalate and resolve this issue.For my friends who have a dedicated account rep, I've been told it works well.But if you don't have an account rep, don't waste your money on Gusto.It will be the biggest mistake you can make (aside from maybe choosing Quickbooks Payroll...)

Payroll Made Easy

Commentaires : Overall, Gusto has made processing payroll so simple. The platform is easy to use and navigate. The PTO tracking tool helps myself and staff be able to see how many hours they have used and how many they have left.

Avantages :

Gusto allows me to run payroll aligned with ProCare. I love that I can enter information as the pay period goes and Gusto saves the changes. Time sheets are integrated from ProCare so I don't have to calculate hours worked.

Inconvénients :

I have yet to find a feature that I do not like. Everything runs smoothly and employees are paid on time with direct deposit.

Gusto Makes Payroll For Small Business Easy

Commentaires : Payroll went from taking us hours to taking us about 30 minutes. No filling out IRS forms just set it and forget kinda.

Avantages :

One of the best features is that we don't have to worry about calculating and paying our payroll taxes. Its something small businesses struggle with not you plugin in the time cards and hit submit and it's done.

Inconvénients :

It's fairly easy if you're tech-savvy. If this is your first time using software or a cloud platform like this it's a learning curve.

Transfer was a little shaky, but good system once up and running.

Commentaires : Payroll and onboarding are being taken care of by Gusto. Their HR looks good, but is a bit more expensive than we like right now.

Avantages :

I like being able to onboard our new hires. It makes it so much easier and I don't have to worry about compliance or having the most recent form of the paperwork. They pay the taxes and create W2s and make my life easier. Thank you!

Inconvénients :

The transfer was rough and had some glitches. Once all of that was worked out, it has been fairly smooth and easy.

Run, Don't Walk - Get Guusto Today!!

Commentaires : 10 out of 10. Would recommend to everyone.

Avantages :

I love how easy Guusto is to use. It is easy to navigate, easy to send and receive awards, and their customer service is second to none.

Inconvénients :

The only thing I don't like currently is that I'm still new to the system so, we haven't finished our integration yet. Once that is done, I'm certain I'll have no complaints.

A great payroll system for smaller companies

Commentaires : Gusto has been a great solution for my start-up. We have quite simple payroll requirements and we don't really need an expensive processing solution (yet!).

Avantages :

Overall, a very good solution for a small-to-medium enterprise. The best thing about Gusto is that there is an app for the employees - this is super helpful.

Inconvénients :

While it's pretty easy to use from the get-go, no one at Guston seemed willing to train us properly on the software. We had to learn ourselves which is fine but more training content/tools would be appreciated.

Gusto; there's no reason to consider any other Payroll provider

Commentaires : Excellent. Been using it back when they were called "zenpayroll".

Avantages :

It's fast, easy and inexpensive to use. They have a full platform with 401k, health insurance and other benefits built in.

Inconvénients :

Overall the features are great, but I think the HR tools can be more powerful. The document section for example. There must be a better way to help organize it.

Best service around

Avantages :

The ease of checking payroll, editing personal payroll and deductions right from my phone.

Inconvénients :

nothing

Best payroll company out there

Commentaires : Hands down the best and most cost-effective payroll bureau I have ever had the pleasure to do business with. I will not only recommend it to clients that don't have a payroll service but I will recommend it over any other payroll service there is essentially. It's way cheaper and way easier to use. I also have seen less mistakes then pay checks or ADP as I have worked with their payroll reports quite often when doing bookkeeping

Avantages :

We used to do around payroll through a company called pay soft.. or ProPay maybe another name for it. The program was decent a little bit cumbersome and the check stock was extremely expensive. They did their own payroll as a bureau. As a result of having their own proprietary software built they also sold it which was overpriced and in the long run didn't make us money. Just being a recommendation agency essentially and controlling if you ever clients payroll through gusto it's made us more money and they offer way more than ADP or paychecks ever has offered us.

Inconvénients :

There's not much I don't like about this software besides maybe the fact that it isn't really a software that you download it's an internet interface so if you're internet somehow becomes unreachable or it's down you can't really print out checks with proper taxes withheld. This is An occurrence few and far between and can always be advanced and then paid back once you can access it again. A desktop GUI that just calls in the website would be a handy tool for owners and accountants to be able to take more effort into their own hands on payroll

Payroll with a personal touch

Commentaires : I’ve used Gusto as a freelancer with clients that operate their business with this service. I also use it at my day job with my Agency to manage my team's time off benefits and payroll. It’s a great product that I find myself recommending to others all the time

Avantages :

There are many products available that handle payroll, benefits, and employee database. My favorite thing about Gusto is that it uses a very human and personal approach to what could very easily be a cold and lifeless system or department. I love the option to add contractors through he payroll system too. The gusto customer service team is top notch. Turbo Tax integration is fantastic

Inconvénients :

There’s very little to complain about with Gusto. I do wish it had a more catered option for freelancer one man band type of operations.

Great Payroll Software for a Great Price

Commentaires : Overall, Gusto is great tool for achieving many of the Human Resource and Payroll functions for companies of all sizes. Gusto's ability to operate immediately as well as its ease of use make it perfect. The reminder functions in Gusto are phenomenal, well thought out and appropriately timed. The system runs well, without any issues. In fact, I don't really recall ever having an issue running payroll because Gusto was down. The product is well worth the money and has a great price point, considering all of the available functions. I would highly recommend Gusto.

Avantages :

Gusto allows you to run payroll, effectively, upon sign-up. The system has numerous features that help to ensure that you are reminded when payroll is supposed to be run (as an administrator its something that is frequently forgotten when extremely busy), automatically tabulates and prepares tax documents for employees and contractors and even assisted with the preparation of forms for SBA Loans during the COVID-19 pandemic. The software is straightforward and is fairly self explanatory. Gusto is also a great onboarding tool that allows you to collect a significant portion of information needed to effectively onboard an employee and comply with state and federal requirements (E-verify, etc.) Overall, the software is excellent for its price point and well worth the money.

Inconvénients :

The only con associated with Gusto is the lack of customizable report options. Obviously, this con is more of a company or need specific issue. We found that utilizing Gusto for certain reporting needs for data generation was cumbersome or not really possible. However, I must also say that there have only been two instances over the last 1-2 years that we have encountered this problem and were able to successfully obtain this information from other resources.

Foundational HR Tools for the Little Guys

Commentaires : Excellent! I love their customer service, I love that they keep me aware of what's going on in the world of HR/Payroll laws. I love that they helped find retirement and heath care options for my employees so that I can grow the benefits to my folks! I'm obviously a big fan of what these guys are doing.

Avantages :

These guys make me compliant with the evolving landscape of HR and payroll without distracting me from the core functions of my small business. They made on-boarding from my old payroll system easy. They found mistakes I'd made and helped me to correct them so even my tax history was compliant. Their customer service is excellent and I'm incredibly pleased with their Homebase integration. Super clean!

Inconvénients :

While the onboarding was much smoother than I anticipated, it was still a bit more cumbersome than described. It's definitely a hands-on process.

Better than nothing

Commentaires : I am disappointed. I though I was getting a first tier payroll software with faster turnaround for less money. I got a lees than complete feature set with hit or miss service.

Avantages :

It is easy to use and set up. It is much more straightforward than many of its competitors. Onboarding was mostly drama free.

Inconvénients :

The system is not as robust and feature rich as its key top tier competitors like QB or ADP. Once we started using it we found features missing that we took for granted would be there. One of the key things that made us choose Gusto was the ability to give our staff direct deposit payments next day. In practice the design of the system makes that impossible for us. We discovered a glitch in the system that prevented us from properly reporting overtime in our state. Gusto was unable to find what was wrong or give us a workaround, We found one ourselves minutes from our payroll deadline. Customer support is erratic, with some folks providing helpful and timely support while others are not significantly better than us guessing . We kept getting routed to our designated representative when all we needed was a simple question to be answered. The time it took to locate and hook up with our rep was longer then it took to get an answer. Pro tip to customer support: If you don't know the answer, dont send me a link to some general background topic. It does not help.

Switching back to Square Payroll by year-end

Commentaires : Not at all pleased. I was hoping to love this but did not

Avantages :

The accountant login feature is what drew me in so I could move multiple clients over under one user login and switch back and forth between payroll clients.

Inconvénients :

Difficult to use. Not user friendly. Time-consuming and complicated. Report section needs major overhaul. Their Indiana WH1 payroll report needs to be DETAILED but it is a generic "summary" that does NOT include employee name, wages, etc. which is information that was needed to file COVID reports and ERC amendments. I wanted to love this software but ended up hating it. One client ended up with double processing that caused an overdraw and it took forever to fix it. I had to give them money out of business account to cover this mistake. Gusto was not quick to help out and never made it right with my company nor my client. I am glad I did not move all of my clients to this software and have moved all but one, who will be switching back to Square payroll by year-end.

Payroll Made Easy

Commentaires : The time we have saved using Gusto has been extraordinary. What took us hours in the past now takes very little time. We have saved money by switching to Gusto who offers reasonable service charges. Not having to write checks and the additional bookkeeping that would go into uncashed and misplaced checks is another big savings. Our entire company loves direct deposit and we are very happy with the services Gusto has provided.

Avantages :

Gusto has many great and useful features. I love that I can run payroll, hire a new employee, change wage information or dismiss an employee, from anywhere I am by logging into my account on my phone or on a computer. Gusto sends reminder emails when it's time to run payroll or a new hire has not completed their onboarding. Tax information is clear and concise. My staff enjoy having their own individual accounts to change bank information, look at their documents and get other helpful information. Direct deposit is a fantastic time saver for both the company and the employees.

Inconvénients :

Integration with Gusto was very easy. Occasionally it is difficult to reach a live person for help but we have rarely had to speak to someone.

The best online payroll provider I have ever used

Avantages :

Gusto is extremely simple and quick to configure, and speedy to run payrolls—even custom payrolls or additional payrolls—during the month. It has been an incredibly user-friendly and intuitive solution for someone not familiar with accounting or payroll processes.

Inconvénients :

I have had nothing but success with Gusto. No issues, no payroll processing problems, nothing. They pull funds Monday for Friday pay, which might be a long gap, but also offer a shorter payroll process, where you can pull funds Wednesday for Friday pay . . . I just haven't configured that shorter process yet.

Customer service leaves you lacking

Commentaires : I would have gave them a 5 star rating a year ago, but their customer service as dropped to bottom tier in the past 12 months. The software is good but if you need help it is now next to impossible to get to help. I have discussed this with them on numerous occasions and it has only gotten worse. The problem is no matter how good the software is - if you need help with payroll, you need the help now. If you are skilled in all things payroll you should be ok.

Avantages :

It is easy to use and easy to implement. The self service reporting is OK and they are good at state filings.

Inconvénients :

If you have any sort of question or problem you will be waiting a good bit to find someone who can help you

Catches All

Commentaires : Having payroll done properly and also having insurance information right there is great. Service industry as a whole has no ins but I can give options that employees can get if they are interested on their own.

Avantages :

There is one thing that separates this from other payroll/HR...it catches everything. I don't have to offer ins but there is a lot of information availiable thru Gusto if I need it. However, child support orders also require insurance is availiable for the child. Servers job bounce and don't always mention court orders on the tax paper work. Gusto knows, Im not sure if it is specifically looked for because of an innovate idea that the child support order is for the child..per the law. Or the software properly scans the social and does the right thing. Gusto then provides the insurance options as well as reports job agency. As a divorced mom..I love this and everyone in in compliance.

Inconvénients :

Because of all the properly following the rules in court ordered garnishment for employees, I had a high turn over. Well more paperwork for me is the least? Ill take it. I now mention this little payroll feature at interview and thin it from there.

Terrible customer service, average system, Predatory Lender

Commentaires : The world has caught up to Gusto. It is just a run of the mill self-service payroll firm. Comparing any self-service firm to a full-service firm, the self-service firm will win on cost, though that is about it. In addition to losing on Customer Service, the constant annoying sales pitches and calls regarding HR benefits as well as the firm charging for simple improvements, such as adding paid-for time tracking is a severe detriment. The fact that it has now morphed into a Payday Lend is the last straw for me. I do not trust Gusto with my firm's or employee's data and am extremely happy that I never moved any healthcare or other benefit systems to their control. I have been with the firm since our beginning, but will be moving on to another system as soon as possible.

Avantages :

This is one of the many common low-cost self-service payroll solutions. It allows you to pay your Employees and Contractors and handles virtually all of the taxes and processing of payments to the taxing authorities. The interface is on par with the many other UX/UI's in the industry. As is industry standard, Employees are emailed all end of year documents automatically. The company also offers access to two-day payroll processing.

Inconvénients :

Customer Service is terrible - an absolute nightmare. When mistakes are made by Gusto, they are hard, if not impossible to fix and/or get them to admit to. The firm has attempted (and mostly failed to my knowledge) to enter the higher margin HR platform and benefits fold. The firm has also just begun predatory lending at rates advertised as 1% which are actually as high as 45.63% (per their own fine print). The Customer Service in this area (from my limited exposure) provides misleading at best and false at worst information. This used to be a great firm, but there was an initial turning point where it began to focus more on marketing than the system, which then led to the constant sales calls for HR and other insurance services, which has led now, to Payday Lending. There had been an Intuit integration issue that seems to have finally been solved. Additionally, the firm has the same problem with missed payments and 941 misfilings that other full-service platforms have, however the customer service is severely lacking and resolutions take forever. The platform also can not handle an employee working in two states (more common in the North East). The cost for paying contractors is too high which limits the usefulness of the system overall - forcing a company to keep Employee Payroll, Contractor Payments, and expense reimbursements on separate systems. I have also received tax filings from another firm as their own CSR system combined two threads and had to speak to the a

Love and Hate with Gusto

Commentaires : If all you are doing is simple payroll processing then I think this is a good option for you. If you have many employees and you offer benefits good luck. Gusto has the worst customer service I would say in the industry. It is extremely hard to get help from their customer service. It seems like the thought and belief is pass the buck to someone else.

Avantages :

This software is easy to setup and has basic things for businesses. Gusto has a nice user website site that you can do many things very quickly. If you are looking for simple reports and processing than this is good.

Inconvénients :

The Absolute worst customer service! If you ever need help with your payroll especially benefits administration good luck getting help. Gusto completely messed up our health insurance plans and signed up our employees with health plans that are not even offered in our state. It took 5 months and threats from our lawyers before they would finally respond from someone that knew what they were doing.