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Les solutions personnalisables d'accueil de patients de Phreesia améliorent l'expérience du patient, accroissent la capacité du personnel et améliorent les soins cliniques.En savoir plus sur Phreesia
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Phreesia has been a wonderful asset to our practice. Our patients prefer this over paper.
Commentaires : We have saved time during patient Check-In and have been able to obtain accurate intake information in a very timely manner.
Ease of use as well as access to ample support. Phreesia Support provides quick responses and is always available to troubleshoot any issues.
I wish the tablets would take on a newer, more modern look, similar to popular tablets. They can be heavy for our older patients.
Commentaires : Aside from the software and how it has helped our practice, customer service from the very beginning until now is unmatched. I cannot say enough about the teams that I have worked with. They are patient, understanding and knowledgeable.
Our implementation of Phreesia could not have come at a better time. We started Phreesia at the beginning of 2020. When COVID guidelines came about in March 2020, we were able to keep our doors open because patients could have their registration completed before coming to the office. They did not have to wait in the waiting room as they were able to bypass the receptionist and go directly into an exam room when the time came for their appointment. Phreesia has also helped us increase our A/R because of the email reminders we can send patients regarding their balances as well as the ability to set up payment plans that are comfortable for both patients and our office.
There really isn't much to say as what we like least about Phreesia. We do have one common complaint among patients that the intake takes a long time but the information being requested is the same as on paper and necessary to their appointment.
Did not function as expected. Paid for a year and never used.
Commentaires : We received no benefit from this product. We paid for a year of service and never implemented fully as we found during set up and testing that it did not provide the service needs we expected. Phreesia would not release us from contract even after we made the case that the system did not function anywhere close to our needs.
Customer service was helpful to tell me all of the things Phreesia couldn't do. Communication was quick till we decided we weren't going to use the system. Software may be helpful in a slow practice setting needing minimal patient feedback/information. If you need to just check in and collect a copay, this may be an OK system for your practice.
Software could not implement office documents as expected. The check in process was slower using this service during our testing than a manual check in with a short follow up questionare. We signed up for this service to speed up the check in process and continue to move to a paperless process. The software could not implement PDF or manipulate any documents on the hardware ( E.G. add text, check a box, provide patient consent, signature, ETC.). We never went live with the product. We paid for a year of service and never used it. Phreesia would not release us from contract even after we made the case that the system did not function anywhere close to our needs. We also found the hardware heavy and cumbersome. If you have any elderly patients , this may not be the best choice for them.
Commentaires : In the beginning, we saw a huge increase in our collection of balances. Since, we seem to realize a consistent balance with this. Because of the improvements we saw in workflow efficiency, we were able to repurpose staff to other duties and not rehire to replace a few front desk staff who left. We also decreased our billing staff by 1 FTE because we were able to redistribute duties to other staff. We also experienced significant savings in paper products and printing.
Phreesia is the central component of our daily patient flow. It integrates extremely well with our EHR system. We are able to capture patient demographics and clinical information electronically and have it populate directly into a chart. It has eliminated paper, significantly reduced time spent checking patients in and allowed staff to focus on other things. Patient chat has allowed us to communicate with patients waiting in cars. We are going to continue doing this post-COVID because it works so well and parents love it.
We have tried using Appointment Accelerator but found it didn't work for most of our appointments. We have a very diverse set of appointment types. Phreesia has been great though trying to find a way to tweak it wo make it try to work for us.
A resource for answers across your organization!
Commentaires : Flexibility and creativity! Phreesia becomes a part of your organization for solutions to the demands of the medical industry. Because of their enthusiasm to improve, their team works with you to achieve your goals.
Flexibility and ingenuity! Phreesia is not only a platform for patient intake and insurance verification, it can be a resource for answers to many of the healthcare demands. Phreesia has been instrumental in capturing data and reports needed to satisfy requirements such as PCMH, Care Coordination, health screenings, compliance and business agreements, UDS, and more. It is the fastest and most effective means of communication to our patients regarding new programs and/or changes to office protocols or announcements.
As with any software, there are some limitations, however, with Phreesia many of the limitations are from our EHR software and not Phreesia. The bright side of any limitations is that Phreesia has been wonderful in working with their clients and listening to their suggestions and needs and has worked to find solutions that work!
Commentaires : I am unsure if I am wanting to try a different product out at this point. Phreesia has some great features but, the customer service aspect and limited functionality has made it tough to want to renew the contract.
The best features are that the patients are able to check in, pay a bill and get Covid screens from their mobile devices sitting in their car. All forms flow into the chart as well.
We need the ability to easily text patients that are not on the schedule for that day. Broadcasting is great but only used when all patients need to know information. Often, there are patients who we need to text but can not if they aren't on the schedule. Also, I have not been happy with customer service. We have had a ticket open for a week now where one of my receptionists can not log into Phreesia. Someone at Phreesia keeps closing the ticket. It is imperative that she gets the help needed as she is the only receptionist at that office.
Réponse de l'équipe de Phreesia
il y a 5 mois
We're sorry to hear you were less than satisfied with Phreesia and look forward to improving your experience in the future. We pride ourselves on our product, reputation, and the high-quality standards that we maintain, so we would welcome a conversation to understand any specific feedback more thoroughly.
Phreesia for the ENT office
Commentaires : we raised our co-pay collection dramatically. We collect balances when patients are checking in for their appointments. I am always pleased when I see a large balances has been collected on the weekend when patients are checking in for their monday appointment. We literally do not have to do a thing and the balance is collected.
We love how the patients can enter most all of their information into the workflow and it automatically goes to our EMR freeing up our medical assistants from entering this information.
We have become so reliant on Phreesia and texting patients. When there is an outage we feel lost without it.
Highly Recommend Phreesia-Makes life much easier from day to day
The insurance verification is awesome, the payment plan program is great and how you can your own perimeters up. Sending out mass emails to patients is awesome and reminder test mails is great. Patients being able to check in in advance is a great tool also.
Would love to have control to set it up where the patient gets a message that their appointment time is one time and the schedule actually shows a 15 minute time later. This way all patients arrive early for the check in process for their appt.
Commentaires : We have always had a great experience
This has made our check in system so much easier for front desk staff. It was especially helpful during the last year and a half with Covid. The screening they have saved us a lot of potential issues
I wish all insurances showed up and that the texting was secure so we didn’t have to make sure there was no patient info in there. Also would be helpful to use phreesia to check out as well. We’ve had some issues with money transferring lately also
Commentaires : Overall I would say that Phreesia has been pretty great! Besides the issues with self scheduling other changes that we make to our workflow are implemented fairly quickly.
Our practice likes how easy it is to use. It is very user friendly, especially since our patient base is on the elderly side.
As of right now my least favorite feature is the lack of being able to make changes to the self scheduling setup. It's a little frustrating that something so important cannot be modified easily.
Excellent Platform with room to grow
Commentaires : Our practice constantly has ideas that could improve the administrator and patient experience. I have always been a Phreesia advocate however I wish our client success associates gave us a "progress card" that we could give to our physicians. I also think Phreesia's structural organization is constantly changing as I have had over 10 different account reps to which I feel as I have to retrain/reexplain our practice every time. Again, our overall experience with Phreesia is excellent - we highly rely and function off of Phreesia.
The best part of Phreesia is everything it can do. If Phreesia is utilized to it's full ability the program pays for itself. Patient intake allows the physician to have updated and current information at every visit. We can collect and project pre collection for upcoming procedures, appointments, ect. It allows us to be knowledgeable in eligibility to know exactly what the patient's responsibility is. We are able to use data analysis to encompass how we are doing in almost every aspect; patient satisfaction survey, pre-visit utilization, collections and more.
As smart and functional as Phreesia is, I wish there was more ability to customize to our practice. We are a large facility with 4 different locations and each location may have differences that I wish Phreesia would have the ability to customize differences between these practices. For example. If we need to close a location for a day, rather than send out an email to ALL patients it would be extremely helpful to send a notification only to the patients of which are scheduled at that location.
Great for Small processes
Commentaires : We enjoyed Phreesia while we could and wished we could have continued.
This software was good in the beginning. It handled check it but the machines were bulky. I wished at the time that it could integrate into our EMR but it couldn’t so we had to copy and paste info which led to more mistakes. I liked that patients could physically sign off on information and it helped reduce paper.
I didn’t like that they eventually took away our ability to work with the software. As they upgraded their platform, they still were unable to integrate with our EMR. Eventually, the pricing options made us have to look elsewhere.
Increased collections and patient demographics
Commentaires : Our practice loves Phreesia, great customer service, log a ticket and the response if fast. Changes to interviews they work with us until it is perfect.
Insurance verification is wonderful, it has cut down the time our billing department spent on the phone verify patient insurance polices. It has helped our practice increase our collections at the time of service. The reporting is wonderful, patient surveys, user data reports. Has great training features/videos and instructions.
Integration with Allscripts Professional EHR with the patients medical history, still needs some work for the way we have to document in the patient chart for our quality programs to be able to run reports through our system.
Claudia a D.
Excellent stand alone product
Commentaires : Excellent experience. Customer service is quick to respond and communicate. The benefits of having E&B at our fingertips have far outweighed any issues. The dashboard is user-friendly and easy to navigate.
Phreesia has helped improve our overall collections with the ability to verify E&B for most insurances. The ability to know insurance details in real-time is a benefit that more than pays itself. Additionally, interviews sent as e-documents is a feature that has set us apart from other facilities.
Integration has been an ongoing issue. The interface is clunky and causes a lot of problems with duplicate encounters, multiple documents in EHR, and lag time from when an appointment is entered into our EHR to when it populates in Phreesia varies from instantaneous to many minutes. Additionally, if the interface stops working for some reason everything goes haywire. All documents then end up in our holding tank.
Phreesia check-in and insurance verification
I am very happy with Phreesia. They have an excellent product. But, it is during the COVID pandemic that they have really shined. In early 2020, we went from 0 telehealth appts on one Friday to 88 appointments on the following Friday. Phreesia enabled the check in, and connected the patients to our telehealth platform easily. Then, Phreesia built a check-in workflow to allow us to provide COVID vaccinations from our office.
They are an excellent company to work with. High quality product, proactive, one of my most highly recommended vendors.
Excellent check-in experience for patients. Same workflow when the patient is in the office, checking in early from home, or checking in for a telehealth visit. Well integrated with our EHR. Best insurance verification platform that I have seen.
I can't think of any drawbacks to using Phreesia.
Our office has had a fantastic experience with the Phressia system! Great customer service.
Commentaires : Help with insurance benefits and eligibility. Makes the check-in process much easier.
The implementation of the software with our system seemed easy with the help of the Phreesia personnel. I love that our front desk staff can verify benefits at the time of service! We collect at the time of service and if there is a balance from a previous visit - Phreesia notifies the patient at the time of check-in. This has really helped with collections from past visits. As an Administrator, I am able to run reports on the use of the system, patient satisfaction surveys, as well as many other reports. We are able to refund money back to the patient on the card that was used - without having to hold this card information in our office. Love the Phreesia system!
There are a few insurance companies that will not verify through the Phreesia system, although this is not really a big problem for us at this time. We really have not had any negative issues with Phreeisa or the many staff members that have helped us over the past year.
Patient intake and management
Commentaires : Benefits realized include Insurance verification, EMR integration and managing patient intake have all been a great experience. However, Phreesia is expensive and whilst we appreciate that Phreesia has a lot of functionality, it takes a lot of training and a keen eye to fully understand all the notification icons on the portal's home page.
Integration with our EMR and having patient engagement with appointment confirmation. For applicable patients to be able to complete their gaps in care on the tablet for things such as ADHD, Risk Fall Assessment, Anxiety and depression.
Integration with our EMR was not difficult, but stability or reliability of the system with numerous loss of some functionality. Text message limitations. It seems that the ability for patients to pay online through our website stopped working due to some problem with copying the HTML code from Phreesia to our website.
The Best decision we could have made!
I cant' say enough about Phreesia! Their platform is so user friendly it makes the front end workflow easier and more efficient. I love that they are always growing their offerings with weekly updates. Knowing they are willing to make the moves needed to stay relevant and a leader in the market.
They have great offerings, some of which are not available for certain practice management system. There are issues with the vendors they are connecting to. The other vendors are holding back the capabilities to make Phreesia even more powerful and useful for the end users.
Commentaires : Overall, Phreesia is easy to work with and easy to use. It has made checking patients in for their appointments less time consuming.
The dashboard displays all of the patients who are scheduled to be seen in each facility. It aids in providing information about which department/area requires additional help on any given day. At a glance, one is able to see insurance eligibility for the day being reviewed in addition to forms needing to be signed/completed.
I would love for Phreesia to be able to check/verify eligibility for all insurances, but I do believe they will get there eventually. The item that frustrates me the most at this time is the COVID screening as it is unable to save COVID injection information for each patient so we are needing to ask the same questions at each appointment.
Best software purchase ever!
Commentaires : Phreesia has been great to work with over the past 8 years. When making suggestions you are heard. Phreesia listens and takes your ideas back to the table. Always advancing the product.
Phreesia is easy to use. There are always new and exciting improvements being made to maximize the needs of our practice.
I would like to see the ability to calculate patient liability based on our fee schedule.
Commentaires : Amazing!
Phreesia has gradually transformed our office in the past 5 years to almost paperless. Our patients love being able to complete their forms prior to their appointment at their leisure. The clinical integration has reduced amount of time it requires to triage patients which is very helpful with keeping our providers on time. In the last 4 months we started using Patient Assurance which has decreased the amount of time it takes our patients to pay their invoices because they can pay it through Phreesia immediately.
The screw on plate on the back of the tablets are easily broken when the patients drop the tablets.
Easy self serve check-ins
Commentaires : It has been a couple of years since I used this software but I tell people about it every chance I get!
This was so super simple for most people to check themselves in at our clinic! I absolutely loved having the ability to collect copays on the tablet. This system greatly improved patient satisfaction and reduced wait times at the check-in desk as well as provided enhanced patient privacy. I cannot emphasize enough how awesome this product is!!
The only downside to this system is that older people were often intimidated by it, but our staff simply sat down with the patient and asked the questions and recorded the answers. There were some bugs in the system and occasionally all tablets would stop working. This happened more often than it probably should have but overall, was not enough of a problem to outweigh the benefits!
Phreesia for the Win!
Commentaires : Great customer service! Our needs are address quickly and followup has been quick as well. We have been very pleased with our decision and selection of Phreesia.
It is very user friendly for our patients. The parents really do like it and it stream lines the check in process to make it more efficient and timely. We like the ability to customize the templates to our liking. It imports to our EHR seamlessly. The credit card on file function has been a game changer! Parents love the ease of paying balances and it frees up staff time not calling hunting down payments from our parents. We have had no push back from our parents on this feature and it has really improved our AR status. The self scheduling has been great as well.
I can not think of any thing I DONT like at this point.
Phreesia get 5 stars
Commentaires : Overall experience has been awesome. Their support team is great and always there to help. They usually reach back in touch with you within 24 hours.
Phreesia has been so helpful with our company. Having pts being able to be checked in before they even get here helps us tremendously and helps our parents with small children. We have found that we our AR has gone up while using Phreesia
Sometimes the eligibility isn't always right. Wish something would be able to integrate to our EMR into the chart and not just demographics. Like to be able to have whole family account linked together, so parents don't have to make multiple transactions.
Phreesia is the BOMB.COM
Commentaires : Phreesia has been an awesome experience from the very beginning. Integration and implementation went smoothly. Support is quick to respond and resolve concerns. The Phreesia team is undeniably helpful.
Phreesia is easy to use for both staff and patients. Training new staff members is simple and thorough with the university. Patients don't have to keep or remember log in or password, helping ensure the majority of patients easily complete the registration for each visit, making sure we have the most accurate contact information on file.
Insurance verifications are sometimes a hiccup. HMO and out of network plans are sometimes missed by staff since Phreesia shows it as active and complete. Staff has had to learn to check and double check benefit details in an attempt to catch these prior to the visit.