Great for Small processes

Publié le 31/10/2019
Jessica A.
Office Manager
Cabinets médicaux, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
4 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
5 / 5
Support client
3 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: We enjoyed Phreesia while we could and wished we could have continued.

Avantages: This software was good in the beginning. It handled check it but the machines were bulky. I wished at the time that it could integrate into our EMR but it couldn’t so we had to copy and paste info which led to more mistakes. I liked that patients could physically sign off on information and it helped reduce paper.

Inconvénients: I didn’t like that they eventually took away our ability to work with the software. As they upgraded their platform, they still were unable to integrate with our EMR. Eventually, the pricing options made us have to look elsewhere.

Our office has had a fantastic experience with the Phressia system! Great customer service.

Publié le 11/07/2017
Julie C.
Business Office Manager
Santé, bien-être et fitness, 13-50 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
5 / 5
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Help with insurance benefits and eligibility. Makes the check-in process much easier.

Avantages: The implementation of the software with our system seemed easy with the help of the Phreesia personnel. I love that our front desk staff can verify benefits at the time of service! We collect at the time of service and if there is a balance from a previous visit - Phreesia notifies the patient at the time of check-in. This has really helped with collections from past visits. As an Administrator, I am able to run reports on the use of the system, patient satisfaction surveys, as well as many other reports. We are able to refund money back to the patient on the card that was used - without having to hold this card information in our office. Love the Phreesia system!

Inconvénients: There are a few insurance companies that will not verify through the Phreesia system, although this is not really a big problem for us at this time. We really have not had any negative issues with Phreeisa or the many staff members that have helped us over the past year.

Easy self serve check-ins

Publié le 29/10/2018
Jennifer E.
Admin Assistant
Hôpitaux et soins de santé, 201-500 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: It has been a couple of years since I used this software but I tell people about it every chance I get!

Avantages: This was so super simple for most people to check themselves in at our clinic! I absolutely loved having the ability to collect copays on the tablet. This system greatly improved patient satisfaction and reduced wait times at the check-in desk as well as provided enhanced patient privacy. I cannot emphasize enough how awesome this product is!!

Inconvénients: The only downside to this system is that older people were often intimidated by it, but our staff simply sat down with the patient and asked the questions and recorded the answers. There were some bugs in the system and occasionally all tablets would stop working. This happened more often than it probably should have but overall, was not enough of a problem to outweigh the benefits!

We are a very busy ophthalmic practice and this has been very beneficial to us and our clients

Publié le 28/07/2017
Kelly C.
Admin Manager
Cabinets médicaux, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: The best benefits are getting the patient back faster, eliminating paperwork to be scanned into the chart. The best feature has to be the capability to verify insurance coverage real time.

Avantages: We really like that it is easy to use and the fact that we can get patients back to see the doctor faster. We also like that we can customize our policies to what we are needing for our practice.

Inconvénients: We would prefer if it was touch screen especially for the elderly patients it is hard for them to hold the pen. And it would be nice if it was lighter

Phreesia has been great for our clinic in helping with consistency in copay collections

Publié le 15/07/2017
Heather B.
Administrator
Cabinets médicaux, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
4/5
Note globale
5 / 5
Facilité d'utilisation
3 / 5
Fonctionnalités
3 / 5
Support client
3 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: increased income and less employee time is spent on checking patients in so that they can be used else where

Avantages: The copay collection consistency has been very beneficial to our practice income. Pre visit is very helpful and convenient to both staff and patients.

Inconvénients: The insurance E&B software needs improvement. There are important "notifications" that Phreesia doesn't clearly give us. Also, turn around time for support needs to be quicker, especially for important issues effecting clinic performance.

Adding Phreesia has made the Checkin process much more efficient

Publié le 17/07/2017
Monica P.
Clinical Supervisor
Cabinets médicaux, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
4/5
Note globale
4 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
4 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: The ability for patient to quickly complete and sign necessary forms for the office; and the ability to pay copays and balances on the Pad. Ortho Patients are often in a splint or cast so this is very helpful.

Inconvénients: Advertisement at the end of the interview sometimes confuses patients if they are in fact finished. Patients sometimes think we are trying to sell them things. Sometimes they ask us about products listed and we have no idea what they are talking about

This has been great for patient engagement!

Publié le 11/07/2017
Jennifer R.
Practice Administrator
Santé, bien-être et fitness, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
4/5
Note globale
3 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
4 / 5
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: Putting the check in process in the patients hands. This ensures proper registration at check-in. The patients can pay their copay and balance and even set up a payment plan. The best part is that it is paperless!!

Inconvénients: Hard getting the patients accustomed to using the check in board. The staff showed some resistance because we have and older patient demographic but Phreesia account rep worked with us on perfecting the patient interviews.

The best patient intake service!

Publié le 02/04/2018
Anna W.
Office Manager
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix

Avantages: Phreesia is easy to use. My favorite feature is the "email patient intake forms." We are able to send patients their electronic forms to fill out online before their appointment. It automatically loads into our system and patients are able to be seen on time and not have to wait to fill out paperwork.

Inconvénients: You have to enter patients Name, Address, DOB, and Gender before you are able to check someone in on the Tablet.

It has been great for our practice. Incoming money is great. Clinical integration is great

Publié le 11/07/2017
Shae lynn B.
QI coordinator
Cabinets médicaux, 13-50 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Balances and copays are being paid at the time of the appointment.

Avantages: Eligibility completed in one system. Able to integrate clinical information into EHR. The ability for parents to complete all material, including screenings, prior to the appointment. Easy to use for most patients.

Inconvénients: It takes a while for a new support case to be started. Family balances can not be transferred from PM to phreesia. It is only the patient balances. We have had to have someone go in and add family balances to phreesia the day before to make sure these balances are being addressed at each visit.

Phreesia

Publié le 15/08/2018
Kristy D.
Service Admin
Génie mécanique ou industriel, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
Support client
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: I loved that the parents could fill out the patient information (and you could read it) . I also loved that it would tell you if you had a bill, how much, they could set up payment arrangements and slide their credit card in private rather than being called back up to the window.

Inconvénients: With EMD's the forms didn't automatically go into the patients chart for the doctors and nurses to see

Phreesia has been a wonderful asset to our practice. Our patients prefer this over paper.

Publié le 08/11/2017
Robyn R.
Business Integration Coordinator
Cabinets médicaux, 1 001-5 000 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: We have saved time during patient Check-In and have been able to obtain accurate intake information in a very timely manner.

Avantages: Ease of use as well as access to ample support. Phreesia Support provides quick responses and is always available to troubleshoot any issues.

Inconvénients: I wish the tablets would take on a newer, more modern look, similar to popular tablets. They can be heavy for our older patients.

Watch your billing overcharges excesdive

Publié le 09/06/2017
Cynthia S.
Physician
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
3/5
Note globale
3 / 5
Facilité d'utilisation
3 / 5
Fonctionnalités
1 / 5
Support client
1 / 5
Rapport qualité-prix

Avantages: Easy for client to utilize and accepted well. Staff liked it also
Quick learning curve. Initially seemed like a good choice but after closer review of my billing statement this was not the case
Now its not letting me post because too short..ha

Inconvénients: The fees per transaction exorbitant and I could not get resolution only well get back with you. Very dissappointing

Having used reesia for over a decade this is a wonderful product and is so helpful and so many ways

Publié le 05/03/2018
Utilisateur vérifié
Practice Manager
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: This product is such a cost saver and Time Saver for the entire practice

Avantages: The amount of money that it saves on forms is wonderful. By having them in Frasier and having them uploaded into the EHR is such a Time Saver

Inconvénients: Often patience will be resistant to using it however once someone shows them how or they have done it before they see how it's simple and easy to use it is

Phreesia is super functional and is my secretary in a pad.

Publié le 22/02/2018
Doug C.
Chiropractor
Cabinets médicaux, Auto-entrepreneur
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: It is like a secretary in a pad.

Avantages: Phreesia allows me to save time. It accesses insurance information on WiFi automatically. It offers the forms that I provide and create.

Inconvénients: The monthly bill can be variable based on your income through the system. The system is kind of slow too but in the end it gets the job done.

love the ease of the pads.

Publié le 11/07/2017
Kao Y.
Front Desk Lead
Cabinets médicaux, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: it's easy enough for elders to use and self explanatory. It makes our check-in process faster and patients are not standing at the front counter for long periods of time.

Inconvénients: The only thing that we least like are the ads that are at the end of the interview when patients are done with verifying their information.

Time of service payment capture improved dramatically. Patient intake time decreased.

Publié le 17/07/2017
Heidi B.
CEO
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix

Avantages: Live dashboard feature
Mobile check-in feature
Ability to collect time of service payments and outstanding patient balances without staff intervention.

Inconvénients: Interview 'tree' is not easy to amend at the client level.
Clunky tablet design
Advertisements on pads (patients object)

It's okay, but not for older people

Publié le 19/02/2019
Kady K.
Medical Assistant
Hôpitaux et soins de santé, 1 001-5 000 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
3/5
Note globale
3 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
4 / 5
Support client
3 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: I love that it helps make things paperless and it is easy to understand. Like that you can change the languages to help fit the needs of the patient.

Inconvénients: If the population using this was older, they often struggled. It was hard for them to navigate.

Easy to use

Publié le 05/12/2019
Jennifer S.
Physician
Cabinets médicaux, 201-500 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
4/5
Note globale
4 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
Support client
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: It has helped to streamline the check in process and help with collection as well

Avantages: Easy to set up and use in the office. As an organization we use the same check in template for patients

Inconvénients: Issues with connection at times, losing information in the process thus taking longer to check in a patient. Not always intuitive for our older patients. The ads at the end can also be confusing

An Easy Portal

Publié le 18/04/2019
Meera S.
Administrator
Cabinets médicaux, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
4/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Captured all visits and got paid fast by patients

Avantages: Patients loved it just the way we did, able to get copays faster

Inconvénients: Problems - integration with our EHR could not occur due to cost involved

Very Pleased with Phreesia and Support, saves patients on wait time and Providers have Pt. info.

Publié le 12/07/2017
Renita S.
Practice Administrator
Cabinets médicaux, 51-200 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
4/5
Note globale
4 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
4 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Increased Revenue, Patient information in EMR before Physician goes into the exam room. Decreased patient wait time.

Avantages: The forms are by patient age and go directly into the Intergy EMR system. Our revenue increased and patient can easily update information.

Inconvénients: When Greenway/Intergy has a glitch and Phreesia goes down resulting in staff having to Push over information .

Did not function as expected. Paid for a year and never used.

Publié le 24/01/2018
Cole P.
Staff Administrator
Cabinets médicaux, 13-50 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
2/5
Note globale
2 / 5
Facilité d'utilisation
1 / 5
Fonctionnalités
3 / 5
Support client
1 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: We received no benefit from this product. We paid for a year of service and never implemented fully as we found during set up and testing that it did not provide the service needs we expected. Phreesia would not release us from contract even after we made the case that the system did not function anywhere close to our needs.

Avantages: Customer service was helpful to tell me all of the things Phreesia couldn't do. Communication was quick till we decided we weren't going to use the system. Software may be helpful in a slow practice setting needing minimal patient feedback/information. If you need to just check in and collect a copay, this may be an OK system for your practice.

Inconvénients: Software could not implement office documents as expected. The check in process was slower using this service during our testing than a manual check in with a short follow up questionare. We signed up for this service to speed up the check in process and continue to move to a paperless process. The software could not implement PDF or manipulate any documents on the hardware ( E.G. add text, check a box, provide patient consent, signature, ETC.). We never went live with the product. We paid for a year of service and never used it. Phreesia would not release us from contract even after we made the case that the system did not function anywhere close to our needs. We also found the hardware heavy and cumbersome. If you have any elderly patients , this may not be the best choice for them.

We have been using Phreesia going on 2 years now and the support, functionality is well worth it.

Publié le 11/07/2017
Rainer J.
PM Administrator
Cabinets médicaux, 201-500 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Increase in patient payments and great analytic reporting.

Avantages: Patient demographics and payments have increased tremendously. Patients readily pay their copays and balances when prompted to do so.

Inconvénients: Sometimes the server will freeze, in the beginning it was a little cumbersome, however, over time it has improved with only happening maybe once monthly.

Great!

Publié le 11/07/2017
Lesa D.
Operations Manager
Hôpitaux et soins de santé, 13-50 employés
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur 
4/5
Note globale
4 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
4 / 5
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Less manual work for support staff, increased collections and ROI has been great.

Avantages: The capability to upload right into our EHR. The decreased time for support staff scanning documents.

Inconvénients: Descrete data needs to be a top priority. I believe once descrete data is implemented it will take this product so much farther.
Also on the Mobile Check in, question needs to state: "What is the Patients date of birth" NOT the current verbiage of "What is your birthday", it is very confusing as we are in a pediatric practice.

Pediatric Medical Clinic use of Pads and mobile check-in for a appointments and demographics

Publié le 05/06/2018
Brice A.
Practice Administrator
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur 
4/5
Note globale
4 / 5
Facilité d'utilisation
3 / 5
Fonctionnalités
5 / 5
Support client
3 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: Customer service from set-up to later on tweaks has been fantastic. Phreesia is does exactly what we needed - Eligibility and benefits. It does more too, but we don't have a use at our clinic for a lot of the bells and whistles.

Inconvénients: It isn't nearly as customizable as we'd like - it causes strain on our workflow because of it, but customer service have taken our feedback and we've seen some things already being implemented (always room for improvement)

I prefer paper forms to this

Publié le 08/01/2019
Madison M.
Office Assistant
Cabinets médicaux, 2-10 employés
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur 
3/5
Note globale
4 / 5
Facilité d'utilisation
2 / 5
Fonctionnalités
Support client
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: Our younger patients like the Phreesia pad. It makes reading patient information easier because I don't have to decipher handwriting.

Inconvénients: The pad freezes at least once a week. Ours has stopped sending completed patient reports to the printer. We work with mostly older patients and they prefer paper forms to the pad. It's pretty slow.