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En savoir plus sur Userlike

Outil de discussion en direct via web, mobile et messagerie. Aidez vos clients au bon moment, au bon endroit.

En savoir plus sur Userlike

Avantages :

Easy to use and even quite easy to implement. You need some time to walk through all settings but they are already drilled down to a minimum.

Inconvénients :

As compensation they proposed us a free month of subscription (32USD). But the loss caused by this issue would cost thousands of usd.

Userlike - Notes

Note moyenne

Facilité d'utilisation
4,5
Service client
4,6
Fonctionnalités
4,5
Rapport qualité-prix
4,3

Probabilité de recommander le produit

8,6/10

Userlike a reçu une note globale de 4,6 étoiles sur 5 d'après 646 avis d'utilisateurs publiés sur Capterra.

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Filtrer les avis (646)

Rached
Chef de projet (Tunisie)
Design, 10 000+ employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Intégration facile

5,0 il y a 4 mois

Avantages :

Facilite l'interaction avec l'utilisateur final et vous permet d'avoir plus de contact avec le client

Inconvénients :

En réalité rien, tout cela est dû à mes attentes

Réponse de l'équipe de Userlike

il y a 4 mois

Hi Rached, Thank you for your review. We're happy to hear that you're enjoying Userlike. Happy Chatting!

Fakher
Marketer (Tunisie)
Meubles, 1 001–5 000 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Facile à utiliser

4,0 il y a 2 mois

Avantages :

L'interface utilisateur est simple mais efficace, elle possède de nombreuses fonctionnalités utiles et il est facile de la mettre en œuvre dans nos opérations

Inconvénients :

Jusqu’à présent, il n’y a rien à souligner

Réponse de l'équipe de Userlike

il y a 2 mois

Hi Fakher, Thank you for your review. We wish you success and have fun chatting!

Lou
Web marketing assistante (France)
Textile, 51–200 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Userlike review

4,0 il y a 5 ans

Commentaires : Globalement, je suis très contente de l'outil Userlike et nos clients sont aussi très satisfaits. Pour l'instant, nous ne pouvons encore évaluer la performance de cet outil mais nous savons déjà que grâce à lui nous avons reçu beaucoup moins de mails dans notre boîte mail de contact.

Avantages :

-> Chat panel très facile d'utilisation -> Widgets très faciles à configurer -> Réactivité du chat -> Les macros Etc ....

Inconvénients :

-> Pas d'envoie de fichier dans le chat panel -> On en peut pas répondre aux messages hors ligne directement sur Userlike -> Il manque certains paramètre de configuration

Rached
Cadre (Tunisie)
Matériel informatique, 5 001–10 000 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Indispensable

4,0 il y a 4 mois

Avantages :

J'aime bien la connexion facile à la plateforme

Inconvénients :

C'est un peu compliqué au début de connaître et d'exploiter toutes les fonctionnalités

Réponse de l'équipe de Userlike

il y a 3 mois

Hi Rached, Thank you for your review! Happy Chatting!

Danielle
Graphiste (Côte d’Ivoire)
Design graphique, 2–10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Userlike : une plateforme de chat en direct pour une meilleure expérience de vos clients

4,0 l’année dernière

Avantages :

Userlike est compatible avec toutes les plateformes, y compris les sites web, les applications mobiles, les réseaux sociaux, etc. Il est en plus d'utilisation très facile.

Inconvénients :

Le fait que ce soit à payer tous les mois, empêche un entrepreneur débutant de se l'offrir.

Coty
Coty
CEO (É.-U.)
Utilisateur LinkedIn vérifié
Vente au détail, 11–50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Absolutely wonderful!

5,0 il y a 5 ans

Commentaires : Overall, Userlike has helped us grow as a business by creating a customer relation with each and every customer to help make them feel twice as special as we ever could!

Avantages :

Userlike is an awesome chat platform! We have started using this after transferring from a different live chat platform that had little to no features. Userlike gives us the options to live chat on Messenger, Whatsapp, and so many more! Userlike also helps build customer relationships by helping remember previous customers and conversations!

Inconvénients :

There hasn't been one feature that I have not liked by using this platform. Everything has been absolutely wonderful!

Réponse de l'équipe de Userlike

il y a 5 ans

Thanks for your review! We're happy to hear that you're enjoying Userlike.

Mohamed Salah
Project Manager (Tunisie)
Conseil en gestion, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Amazing Customer Service Experience with Userlike

5,0 l’année dernière

Commentaires : Overall, my experience with Userlike has been positive. The customer service team is friendly and knowledgeable, and the features are comprehensive and easy to use. I would highly recommend this tool to any customer service team.

Avantages :

Userlike is a great tool for providing customers with quick and efficient support. Its ease of use and comprehensive features make it a great choice for any customer service team.

Inconvénients :

Although Userlike is easy to use, I have sometimes experienced some delays in getting responses from the customer service team. However, when I do get a response, it is usually helpful and satisfactory.

Réponse de l'équipe de Userlike

l’année dernière

Hi Mohamed, Thank you for taking the time to leave a review. We're glad to hear that you recommend and enjoying Userlike! We wish you success and have fun chatting!

Pavel
Director (Russie)
Loisirs, voyage et tourisme, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Software that almost ruined our business

1,0 il y a 3 ans

Commentaires : We've been using Userlike since summer 2017, for 3 years overall. We choose it essentially for customisation features (absolutely needed dark theme for the chat widget). Right from the start we were aware about the major technical issue: broken sessions, but at the moment we didn't find an other solution with dark theme chat widget so we accepted this issue. But it was really weird, imagine: the client close the chat widget to continue the navigation or to read something on the page, and when he reopens it - it's a new conversation that starts! But we lived with this because we are a small company and we didn't have much conversations per day.
The major problem came suddenly and imperceptibly: the userlike system stopped to send offline messages to our inbox. All our team, including me the director, didn't notice it, because there are other sources of messages on our site (contact page, "ask question" on products pages). But we stopped to receive the "You've received a new offline message from..." offline emails from userlike chat widget!
So we were in the middle of coronavirus pandemic when we suddenly discovered the loss! 240 messages where not delivered to our inbox since December 2019 to July 2020! Just imagine how many clients we lost!
As the support team explained me - your main e-mail address in the system was marked as "invalid". The system didn't alert us properly (only a little red point under the bell in the admin interface of the main administrator).

Avantages :

Nice design, widget customisation features

Inconvénients :

Critical alert system not working properly. 240 off line messages not delivered to our inbox! Broken chat sessions: every request from the same client creates a new conversation! nonsense! The system stopped to send offline messages, but continued to send monthly invoices to the same main email info@... As a result this contributed to ruin our business among pandemic times (tourism business). Unforgivable loss of clients because of the interface alerts system fault. The system marked the primary email as "invalid" but did not alert as properly so we can fix the issue. A little red dot under the bell icon visible only in the main administrator account was indicating the problem. Me as the admin didn't log in each day in my admin account, and operators didn't have this alert! As a result - more then 240 emails not delivered to our main inbox. However Userlike didn't miss to continue to send us monthly bills to the same email... As compensation they proposed us a free month of subscription (32USD)... But the loss caused by this issue would cost thousands of usd!

Réponse de l'équipe de Userlike

il y a 3 ans

Hello Pavel, I'm very sorry to hear about your bad experience. It's especially painful to see this has happened with a long-term customer like you. I've checked in with our support team about this issue. They explained me that, unfortunately, they were not able to inform you about the problems with your integration for the same reason that the integration did not work: because the email you provided did not work anymore. They had no way to contact you. We are now looking into whether we can improve our notifications for such edge cases. We of course hope you will give us another shot, but if not, we thank you for your time with us and wish you all the best for the future. Best regards, Francesca

Brayan Agostinho
Brayan Agostinho
Consultor SOA (Venezuela)
Utilisateur LinkedIn vérifié
, 501–1 000 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

beautiful real-time chat software developed on web and mobile

5,0 il y a 6 ans

Avantages :

Userlike is a beautiful real-time chat or live chat software ideal for customer services, where it offers multiple functions in a simple and easy way, making the software easy to use. You can use Userlike with just a few clicks from your website, ideal for communicating with customers, or where we can also always be updated with the widgets of your browser available in Google Chrome or downloading your mobile application to take it with us anywhere. . the interface is very comfortable and beautiful, fully customizable and easy to use to make the chats more efficient with predefined texts to chat with several clients at the same time. The most attractive feature of Userlike is its integration with other applications, ideal for several jobs. such as: Slack, salesfroce, pipedrive ... It also has enough documentation on its website where we can see everything that this software can do and where the language will not be a problem, since it is developed in several languages.

Inconvénients :

It would be very difficult to say something negative about this software. It fulfills all its objectives. the only thing is that it offers a free version and a complete test of your program for 14 days, and if you want to hire these full services you must pay, and this service could be expensive for some people.

Pratik
Pratik
Software Development Engineer (Inde)
Utilisateur LinkedIn vérifié
Médias de diffusion, 201–500 employés
Temps d'utilisation du logiciel : Non fourni
Source de l'avis
Source : GetApp

User friendly | Supports offline messaging | Supports sending custom data for user identification

5,0 il y a 7 ans

Commentaires : I have been using Userlike since a few months. It is very user-friendly to use. I am from a software background and found it pretty easy to integrate the APIs, in the application.

Avantages :

- Identification of users is very accurate. Email, mobile and name are the default keys that help in identifying the keys. You can also store custom data through session. - APIs are well documented to help set it up - Support provided by the team is also very good. Just message them and they get back asap. - The best part, they promote startups! - If you are offline and if someone needs support and messages through the app, you are notified via email.

Inconvénients :

- Email received for offline messages, is sometimes delayed, though never missed. - On closing a chat window, the operator cannot send a message back to the user. So you need to be careful to not close the window until the chat is over. Multiple users chat is supported, though. You can keep switching chats as and when you want.

Bukola
Bukola
Data scientist (Nigeria)
Utilisateur LinkedIn vérifié
, 51–200 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Affordable and effective.

5,0 il y a 6 ans

Avantages :

Userlike is easy to install,and has got a dependable customer care team ; who are always of positive assistance anytime we have needed to liaise with them to resolve complaints and bugs. We are provided with good analytical stats. about visitors who access our websites or app ; and that has been useful for the marketing team to tweak our marketing plans and strategy towards acquiring more users.

Inconvénients :

Userlike does not provide a smartphone app. for customer care teams,to be able to access the Userlike chat program without a pc. In this day and age , this is a letdown.

Nick
Nick
Managing Director (R.-U.)
Utilisateur LinkedIn vérifié
Événementiel
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

There's a lot 'under the hood'

5,0 il y a 6 ans

Commentaires : Ability to deliver customer service more quickly and efficiently at the point of purchase.

Avantages :

If you read the Userlike web site and don't delve into the documentation, you'd be forgiven for thinking it's quite light on features, so I'd encourage you to read up. It is actually both broad and deep in feature set. We've also found while setting this up that the Userlike support team take their own medicine - even though we're only on the free trial so far, being able to reach out to a support person via live chat is effortless and quick.

Inconvénients :

This is probably the case with most live chat software, but we find it difficult to ensure the customer always gets through to an active operator quickly, as our team are not sitting at their desks all day. It is easy to go offline if you remember to do it when you leave your desk, but this is going to be a difficult habit to learn. If there was a more automated way to avoid operators who are idle then this would make Userlike a killer live chat app.

Mladen
Mladen
doctor (Serbie)
Utilisateur LinkedIn vérifié
Hôtellerie, 2–10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Great way to be in touch

5,0 il y a 3 ans

Commentaires : This platform helped me to improve my business, increase my sales. Its really easy and fast to connect with my customer through live chat. I really suggest to everybody to try it. It will really help to them in their business.

Avantages :

It is great way to build customer relationship through live chat platform.

Inconvénients :

It will be nice to have mobile app for IOS and test time should be little bit longer.

Réponse de l'équipe de Userlike

il y a 3 ans

Hi there, Thanks for your review! We're happy to hear that you're enjoying Userlike. Regarding the app, we definitely understand that a mobile app might be helpful for some of our customers.We're planning on building one in the next year! :)

James
James
CEO (R.-U.)
Utilisateur LinkedIn vérifié
Internet
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Use this for webchat on a busy site - does a great job

5,0 il y a 7 ans

Commentaires : contact with sales leads that otherwise we would have missed - they are reluctant to fill out a form and mostly are just looking for some reassurance about their product selection. A little reassurance results in a sale instead of an abandoned cart.

Avantages :

Different widget configurations means I can make a different approach for sales leads or tech support. The sales chat can be more proactive, and the tech support more passive. They also have a simple conversation feature that we may use for out-of-hours / busy times as it's a little more friendly than just asking a user to fill in a form. Works with standard desktop chat clients, so online/away works really well.

Inconvénients :

The help page on mobile was out-of-date and didn't include a known issue that causes the text to become tiny, for which there is a simple answer. The graph showing chat frequency is good, but the entire section labelled "Analytics" is blank - its a cost option, but odd to show it all blank.

Alexandre
Alexandre
Dirigeant (France)
Utilisateur LinkedIn vérifié
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Efficient and easy to use

5,0 il y a 6 ans

Avantages :

Implementation is very easy and the widget works perfectly on every browser. It was immediately adopted by our customers who declared they were reassured to be able to chat with someone human to discover our products and confirm their order on our website.

Inconvénients :

We sometimes forget to log in to the chat panel. This is entirely our fault but the result is that the chat widget doesn't appear on our website at all when this happens. But we could set the software so that a contact form appears instead.

Kevin
Franchise Marketing Manager/PR Coordinator (É.-U.)
Utilisateur LinkedIn vérifié
Construction, 11–50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis
Source : GetApp

Hard To Pass Up On

4,0 il y a 7 ans

Commentaires : Userlike has a lot of "likeable" attributes. The first most likeable feature is the amount of features for the monthly cost. Unlike other SaaS apps and programs, Userlike has a very generous user allotment and feature set for the price. As the marketing manager of our company, I use many of the features to gauge the effectiveness of chats, wordsmith chat scripts, push pages, set topics, and have a very transparent view of chats. The biggest initial draw of Userlike, for me, was the ability to white label the chat window, customize the appearance, preset chat scripts, tie it into Google Analytics, and have an offline chat feature. Overall, Userlike is the best solution for us.

Avantages :

Features are the biggest pros with Userlike. Here is the list of features we use on a daily basis. • Offline Chat Message • Pre-set Scripted Chats • Google Analytics Connection - Set Up Goals • Custom Appearance • White Label Chat • No Per Operator Cost • Chat Monitoring

Inconvénients :

The only cons I have with Userlike are minor but sometimes can be the more annoying parts of the software. The biggest con is support. Because the service is hosted in Germany, there is never anyone online to answer some of the simplest questions. Getting the answers requires waiting until the next day or persevering through countless web searches to find a solution. Two other cons are the ability to make changes. Recently we enacted the registration chat, however if you have proactive also enabled, the proactive skips registration. After talking with support, they were going to suggest it to their development team. That doesn't instill a lot of confidence like a voted feature list would. The other con is the recent reduction to chat window appearance. Before the recent update, the chat window could be more controlled in size, color, and a lot other appearance features. Now, an occasional customer cannot chat with us because the window is too large for their screen and they can't close it, forcing them to leave our site.

Guido
Digital Marketing Manager & E-commerce Manager (Italie)
Meubles, 501–1 000 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

If you're looking for a livechat, that's the one!

4,0 l’année dernière

Commentaires : We've used it as livechat during the peak season on our e-commerce, and it has been very appreciated by our online customers who needed support on their orders.

Avantages :

It's livechat capabilities above all.Furthermore, it's very very quick to install and use it.And, above all, its pricing plans : extremely cheap and competitive with other similar tools.

Inconvénients :

If you are managing a website with multiple markets and you want the livecht to appear on a single market, you need to customize the script (and therefore you cannot do it on your own but you need to rely on your system integrator).

Réponse de l'équipe de Userlike

l’année dernière

Hi Guido, Thank you for leaving a review! We're glad to hear that Userlike has helped you keep in touch with your customers. Happy Chatting!

Ekateryna
general project manager (Allemagne)
Formation professionnelle et coaching, 11–50 employés
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis

Perfect chat for us

5,0 il y a 5 ans

Commentaires : We use it for online English school website. It's much more attractive for clients

Avantages :

Most of all I liked few things - how it looks, for both sides, support and client; it's easy to make all needed settings and there was no need to instruct support how to use it; and most of all, that it's possible to follow support's work in real time - I can check conversations as soon as they're done, as well as to get notifications if someone went ofline. There are many other options, which I haven't try yet, such as analitycs, surways and deep configurations. But as I see for now, this chat has all essential and advanced options which are easy and convenient for use.

Inconvénients :

Haven't found yet. Maybe sometimes not sure about whether notifications still work for me, so enter there to reload the page. Also maybe would be nice if pop up notifications about new chats to support remain visible untill they react

Rebeca
Project Management (Allemagne)
Internet, 11–50 employés
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis

Free trial convinced

5,0 il y a 5 ans

Commentaires : Very satisfied.

Avantages :

The software was easy to implement and customise to our needs and CI. The tutorials are great, but it is pretty self explanatory anyway. We will continue with the full version of it.

Inconvénients :

I didn't like, that I can't access the settings without going completely out of the chat panel or opening the link in a new tab (which has to be done by entering the URL, because 'open in new tab' gets you to an about:blank page.

Réponse de l'équipe de Userlike

il y a 5 ans

Thanks for your review, we're happy you're enjoying Userlike. You're correct that you can't open the 'Leave Chat Panel' in a new tab to access your settings in the Dashboard. But an easy fix I'd like to recommend: simply open 'Userlike.com' in a separate tab, click on 'Dashboard' in the upper right corner, and you'll be taken to your settings there so that you'll be able to have both the Chat Panel and Dashboard open in the same window. Happy chatting!

Florian
CEO (Autriche)
Internet, 2–10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Alternatives envisagées précédemment :

Great Live Chat Tool for our Wordpress Page

5,0 il y a 5 ans

Avantages :

Very easy to set up, great customer support from Userlike Very supportive especially for Startups Easy connection to Slack and Trello

Inconvénients :

Would be great to have an app as well (especially to check offline messages) - Getting notifications via Slack helps already though

Jim
Member (É.-U.)
Assurance, Auto-entrepreneur
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Website Chat

5,0 il y a 5 ans

Avantages :

If you need the bells and whistles of a chat program; this is the program to use.

Inconvénients :

It is overkill for my current needs, so I didn't renew the subscription. Ability to start chats with people on the site is very useful.

Isabel
Coordinator (Espagne)
Logiciels, 2–10 employés
Temps d'utilisation du logiciel : Non fourni
Source de l'avis

The program meets the expectations quite well. It's really easy to set up.

4,0 il y a 7 ans

Commentaires : A simple option to interact with customers who visit our website.

Avantages :

Has a special plan for startup It integrates very easily into the wordpress we use. It has a great variety of options to configure the graphic aspect and its behavior. It has a bot that makes the offline conversation with the client more interactive It would emphasize its integrations with other programs like Freshdesk for example.

Inconvénients :

No triggers to configure based on user behavior. You do not have the option to acquire a license for a single agent.

Jim
Executive Director (É.-U.)
Temps d'utilisation du logiciel : Non fourni
Source de l'avis

So far, so good. Completely satisfied with no complaints.

5,0 il y a 6 ans

Avantages :

I've been testing the software over the last few weeks and have found it to be very easy to use. Set up and configuration haven't been. problem. It works just like I hoped it would. As our nonprofit grows, I expect it will be a valuable tool in communicating with potential clients.

Inconvénients :

This is my first foray into this type of software, so I'm not an experienced user who knows how to push the envelope when I'm testing Userlike. Thus far, however, I haven't found any issues with its functionality.

Philipp
Shop Manager (Allemagne)
Biens de consommation, 51–200 employés
Temps d'utilisation du logiciel : Non fourni
Source de l'avis

We implemented the snippet in less then 5 minutes at our page and could start chatting.

4,0 il y a 6 ans

Commentaires : Super-easy implementation and fast insights about the incoming questions.

Avantages :

We were curious about what kind of questions our customers will ask and what resources we had to provide to serve good quality responses to the incoming questions. It's a big advantage that Userlike comes with a 2 weeks, free test period and a super simple installation. Literally, after 5 minutes we have been able to chat with our customers. You simply register at the website, get your snippet to implement at your CMS or shop system and start chatting.

Inconvénients :

We tested the full version. The free and cheaper versions will have limited functionality. We did not test this yet. The only negative point we found: if all operators are offline, the chat widget still shows up in the front-end. We would prefer the chat button to disappears if no operator is available.

Juliane
Sales (Allemagne)
Loisirs, voyage et tourisme, 2–10 employés
Temps d'utilisation du logiciel : Non fourni
Source de l'avis

Nice and easy way to be closer to your customers

5,0 il y a 7 ans

Commentaires : We see the main benefit in the shortening of the distance to our customers. They can easily ask questions without filling in a whole contact formular.

Avantages :

I like most the possibility to give the chats a topic afterwards so that I can analyze what the main questions are from customers that visit our website.

Inconvénients :

I like least the setup are. It is a little bit confusing when you do it for the first time. But I have to admit that I did not do the tutorials before I set everything up. I just did it on intention.