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Adoptez VineSpring pour votre cave ou brasserie et profitez de services d'e-commerce, de club, de promotions, de commandes rationalisées et de paiement.
Browser based, intuitive, great support. These people know software and wine.
We’re on an annual release (ie once a year). Being billed every month a for something we really only use for two months at most is unfortunate.
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VineSpring for Winery Allocation Models
Commentaires : VineSpring works very well for small wineries. Their support staff is amazing and prompt!
Avantages :
VineSpring works really well for wineries using an allocation model. It also works well with Wine Club organization and facilitation. I have been using it for about 5 years or so and I always recommend it.
Inconvénients :
I wish they had a way to upload tracking numbers to orders so that information could be viewed by customers logging into their accounts. Would be a much better level of service for us to offer our customers.
Process friendly, slow on analytics
Commentaires : I say the software is friendly, yet what makes it really friendly is its customer service. They are quick to answer and no question is too small for them. Most of the time I can find an explanation on their Help feature, but when I have needed a person, they respond quickly and in a nice way. They are right here in the US and they don't send you around to 10 different people.
Avantages :
The software really meets the needs for the process of selling wine. It has several features that allow you to follow the customer throughout the sale. It interlinks with other software, such as MailChimp and Square, which is useful although it can add to the cost.
Inconvénients :
I would like to have more flexibility to do analytics on our customer data base. The user should be able to design their own report. I like that you can easily download into Excel, but the way it is organize is sometimes confusing.
Vine Spring Eval
Commentaires : good support staff in setting up clean design good allocation tools hard to integrate with out side CRM
Avantages :
clean design tutorials and ease of set up friendly cupport staff
Inconvénients :
NO CRM , cost for limited club features
VineSpring Supports Small Business
Avantages :
Their customer service team is exceptional. Whenever we have a complex issue they are always available and ready to assist and help us learn how to best use their platform. The service functions really well and has numerous helpful ways to help segment and group your customers. Whether it's a club release, or general questions on how to best utilize their service, the VineSpring team understands our needs and is always ready to help.
Inconvénients :
We'd love if some of the reporting was a bit more comprehensive. We are able to track things really well with the existing reporting functions, but would like a bit more detail and a few more filters to focus on specific data.
Enhancements needed
Commentaires : Good
Avantages :
Easy to use, low cost, best customer service
Inconvénients :
1) There needs to be a report that can be downloaded into excel to the DEPOSIT SUMMARY to make it easier to account for Merchant Fees, Adjustments & Refunds. 2) The sync with SQUARE into VineSpring needs to be identified as "SQUARE" not "American Express". Since the SQUARE deposits into a different operating bank account it is a time consuming & difficult task to separate SQUARE payment transactions from VineSpring to enter the monthly VineSpring sales receipts and reconcile.
Review Vinespring
Commentaires : Overall, like the software.
Avantages :
Ease of adaptability and use. Love the tech support.
Inconvénients :
1. Requested months ago the ability to print a "Packing Slip" without pricing. No response. 2. Very problematic that there is no way to record an actual "Dispatch to Warehouse" date. If an order is on hold for a while and then shipped, it still shows only the date the payment was processed.
Review
Commentaires : Overall above average
Avantages :
Easy to navigate. Help desk is always prompt and helpful.
Inconvénients :
My biggest problem is when we fulfill wine club the alternative address will not always automatically load so you have to go into every profile that is shipping and make sure shipping address is correct. This is a huge time waste
Vinespring Review
Commentaires : VineSpring allows me to have an easy and affordable DTC solution for our winery.
Avantages :
The software is very easy to use and manage. I don't need an administrator or specialist to get things up and running. VineSpring support is awesome.
Inconvénients :
I would like deeper internal search and analytical features.
Great system for a small winery
Avantages :
It does everything our small winery with a robust DTC program needs. Clubs, allocations, and daily orders are all handled at a very reasonable cost. Customer service is excellent.
Inconvénients :
Major revisions tend to take longer than anticipated to roll out.
Great Software for Small Wineries
Avantages :
Ease of use. Wine club and allocation features. Integration with Mailchimp.
Inconvénients :
Customer page only lists 3 most recent orders - I wish I could see all orders for each customer at once.
VineSpring program
Commentaires : I think VineSpring is a really great company and the potential is endless. The staff have always been extremely helpful and knowledgeable on their product as well as guiding me to the correct answer or process to get where our winery needs to go.
Avantages :
Ease of use. This ranges from setting up products on the website to capturing orders. Very intuitive interface.
Inconvénients :
What I like least about the software is its 3rd party mailchimp relationship. A two way communication to ensure all people who have ordered online and all people who have signed up for the newsletter would be nice.
Small Business Owner's Best Friend
Commentaires : Everyone at VS is amazing in every way, and the support level is second to none!
Avantages :
Ease of use, and ability to access it from anywhere
Inconvénients :
Thus far, I'm please with all aspects of the software.
Amazing Customer Service and Ear to the ground on customer product needs
Avantages :
User friendly and AMAZING customer service. Debuting a new product that is super cost efficient for a small winery like me that primarily deals in online sales. I have used their product for 7 years now for two brands with different needs and they never disappoint.
Inconvénients :
They are in beta of a new product so ironing out the kinks but I appreciate they are putting products together that meet varying customer needs and price points. I can't say enough good things about them.
Dream software.
Avantages :
Browser based, intuitive, great support. These people know software and wine. Our wine club management is so easy. Interface with the Square is seamless.
Inconvénients :
I really don't have any complaints. For our winery and wine club it's as perfect a fit as one could expect.
Vine Spring is Easy and Fun!
Avantages :
I like the ease of use and intuitive sw design.
Inconvénients :
Some more reporting details would be ideal.
Vinespring gets it done
Commentaires : Very positive
Avantages :
Seamlessly integrates with square Great value for money Once you learn how to use it easy to update for new wines Online experience works pretty seamlessly Seamlessly connects with ShipCompliant
Inconvénients :
User interface a bit clunky Exporting mailing lists and updating them clunky also Hard to take orders in person on the fly
Vinespring Review
Avantages :
For the most part Vinespring has everything we need (except a POs system, which they are working on now).
Inconvénients :
No POS system, but again, they are working on it.
VineSprinf Experience
Commentaires : So glad we employ this platform for DTC sales. HIGHLY recommended.
Avantages :
Functionality is impressive, as is ease of use and integration with our site. Support has been fantastic as well.
Inconvénients :
We’re on an annual release (ie once a year). Being billed every month a for something we really only use for two months at most is unfortunate.
Great for Inventory
Avantages :
The interface is pretty intuitive in V2, I haven't seen V3 yet. It's easy to use for inventory purposes
Inconvénients :
Managing customer/club communications through this software and it's integration with MailChimp is not a streamlined process. We can't integrate with our POS so tracking member purchases and inventory that occur in our tasting room is all done after the fact manually
Everything you need for club management and more
Avantages :
It has a robust set of features perfect for setting up a wine club and integrated with your existing POS
Inconvénients :
Because of the vast amount of features it can be hard to learn and use at times
Review
Avantages :
It works well and has many options for running reports and keeping my records in order.
Inconvénients :
It isn’t as easy and intuitive as I would like although support is excellent.
