Avis clients sur Bloomfire

Enables employees with a trove of knowledge

Avantages :

I love how Bloomfire empowers everyone in our company to contribute to our knowledge base and interact with each other's contributions. The community features - commenting, liking, thumbnails - are key to creating that community feel. And it makes such a difference day-to-day to have a single source of truth for our organization. Also, you can't beat Bloomfire staff. Everyone I've interacted with from customer success to product to engineering has been top notch. They are responsive to immediate support needs and they evolve the product based on customer feedback.

Inconvénients :

Some employees find the navigation and search to be challenging. There are some things we need to change about our own implementation to address these issues, and we look forward to future product updates as well.

Easy to use

Commentaires : We use it to house all of the information for a product that I license. We share information across the user base, add articles and find relevant information about using the tools that we license.

Avantages :

Very clear navigation, you know where to find what you are looking for

Inconvénients :

Sometimes I have a hard time finding older articles and get mixed up with new and old material when I am looking for a specific piece of informaiton

Recent Updates Diminish Value of Product Usability

Commentaires : The initial experience was extremely positive, the recent updates significantly reduce the usefulness of the product specifically where tables and embedded documents are concerned.

Avantages :

We use the system as a knowledge base to inform our ongoing software implementations and keep our Support team up to speed on current functionality. I love that articles/posts are really easy to create and categorize. The search functionality works well which makes finding information very easy.

Inconvénients :

The product allows you to embed documents and create tables into posts. Unfortunately, a recent update to the user interface reduces the size of the article to about 1/3 the width of a monitor. As a result, tables and embedded documents are extremely difficult to read as the formatting is severely impacted. I am not sure how to post screenshots. I have escalated to our site administrator who was informed by Bloomfire support that there is no way to revert the settings. Given that we use the system as a knowledge base, we use tables extensively to summarize information for quick and simple digestion. We also regularly embed word documents, PDFs, and Excel files. The new layout/format makes those embedded documents unreadable without extensive zooming or direct downloading of the articles. Prior to this change, the product met our needs and was highly functional. That is no longer the case.

Easy to use

Commentaires : Implementation was a dream. They had a team that helped us manage the project and uploaded all our content for us. As a small team, this was important.

Avantages :

It transposes videos, provides full text search, allows for different groups to be created, user analysis so we know if we are getting our money's worth for the tool.

Inconvénients :

I wish I could edit docs in the tool. But there are few cons that we have found at this point in time.

The way a knowledge base should be

Commentaires : As one of Bloomfire's early customers we saw a lot of potential with this platform. I was in charge of conducting a report comparing some of the available products to satisfy our need for a customer-facing knowledge base. It had to be relevant, easy to use, and fast. We had a lot of undocumented information that our customers needed with no way to provide it. Some of our most important criteria included having an API and SSO (we were going to have our users log in from our customer portal site), an easy editor, fast and powerful search, user management, reporting, and so on. Bloomfire came out on top. Fast forward a few months into using it and we were well on our way generating content, marketing the tool, and getting comfortable with the platform. I was probably the main contributor to a lot of the content, so the almost daily use of the tool caused me to find areas of improvement. I worked a bit with the Bloomfire development team with a list and I'm happy to say that today, nearly every one of my suggestions have been implemented in some way. This demonstrates the company's willingness and capabilities to adapt to their customer's needs. Their team has always been helpful and communicative and would love to see continual improvements in the future.

Avantages :

Clean, easy to user interface. Enough features to still be powerful and handle lots of information, posts, questions, and media.

Inconvénients :

At some point the cost model drastically changed from unlimited to number of users and for our company, the cost was prohibitive from expanding or growing. For other platforms that are not just a standalone knowledge base, but instead include one as a part of their services there is much more value for similar features.

A work in progress

Commentaires : I need to preface this: I do not use bloomfire often. My co-workers use it far more, I simply provide support when they have an issue. The cause for the title of this review is this: for what little I use of it I see the company makes an effort to add features that the community asks for and while there are things about bloomfire I am not fond of I recognize that they will work that out in time. Also I do not see the cost breakdown for how much our license costs the company so I am not really qualified to give credit to "Value for Money". Finding information through bloomfire is quick and efficient. The posting features are simultaneously robust and incomplete. You can make series of posts to group together work on broad swaths of content on a topic, you can add and remove contributors to give accurate credit. Users can ask and answer questions in a moderated environment. All wonderful. You cannot bulk change contributors (When a member of your staff leaves the company you have to manually edit each of their posts to move the content to new users before deleting the account so information is not lost and even then any answers they have posted will be lost once the account is removed). When crafting a post all text and formatting will shift significantly when publishing ( goes from single line spacing to double or more line spacing, also all of the margins get a 1 to 2 inch shift depending on the size of your monitor, and formatting options are limited). Copy/pasting content from Word or gDocs generally requires a fair amount of re-formatting the content as the editor will either not retain any formatting or will interpret it in a odd way.

Avantages :

The platforms capacity for moderated knowledge sharing. Search tools work well and there are a number of different ways users can upload content

Inconvénients :

Lack of functionality in text formatting tools. Lack of ability to bulk modify posts (recategorize, add/remove users, etc).

trust in bloomfire

Commentaires : my experience with bloomfire has met my expectations

Avantages :

it is easy to use and user friendly and have no complaints

Inconvénients :

i have not had any complaints with using bloomfire it has met my expectations

Using Bloomfire as To Access Central Resources and Answers

Avantages :

SImple navigation and UI Clean design and organization of content Good responsiveness Nice app interface and functionality

Inconvénients :

Lacks a simple ability to DM account users Filtering is not elegant and seems to stick at times requiring repeated clearing Inconsistent ability to download on the app

Information collaboration super highway

Commentaires : I think this software has given us a new outlook on our job. We have the ability to ask for help when we need it. And sometimes we're in our an entity that's unknown to us and collaborating with your fellow employees helps a lot. Because there's always someone that's older and wiser and knows a lot more than I do. Those are the people I love to learn from.

Avantages :

I love the fact that you can share your documentary research with people inside the organization. You can collaborate together working on new goals and outcomes for your clients or you can take away something that was unnecessary and we can all share information in case you know someone wasn't aware. I mean it's kind of like a support system in a way.

Inconvénients :

Honestly I don't think there are any cons about this software. You know it's not like anybody's criticizing you everything is constructive everything's more positive we're working together more. It's made problem solving a lot easier.

A decent knowledge management platform

Avantages :

The engagement part of it, with tracking/following separate contributors/topics/series. I also like the overall layout of the lessons you can customize.

Inconvénients :

Organizing the lessons doesn`t always go as planned - lots of times tags that are supposed to be in a series or topic end up somewhere else...

BF is easy to use but too limited in customizations

Commentaires : Pluses
-Easy to use and learn
-Easy to learn customization options
-Appreciate the HTML editing options Cons
- The width of the BF doc is thinner than needed. It's very web 2012 versus today where you see wider panes. I know that it's easier to read in smaller widths but you can add the option of columns instead. Really helpful would be columns that can have images or text blocks within them.
- The change for the background to be one color. This is the common style with a lot of article based platforms (e.g. medium) but there's something off about the UI. It might be that the orientation leans to the left too much (b/c of the right side column of related content), the right side column is too large and removes focus from the main content, or that the default font is just too large (even on a mac retina pixel display, you don't get to see that much of the article display. it subtly implies more scrolling/long-ness of the article)
-You have bugs within the auto formatting detection. For example, deleting from a non-default text such as a title will change the text size to the styling of the text beforehand. Sometimes you can't get the text to return to a certain styling just from the tools bar. Instead, you have to use the html editor to correct the styling manually.
-Leaving the page (out of focus) and returning will show the cursor at the end of the page (this bug intermittently comes back).
- More formatting options like word would be preferred (specific font sizes, font colors, . For documentation purposes, formatting options allow the ease of use in highlighting or differentiating a lot of content.
- More image formatting options.
- Inserting a file takes up a bunch of space. Would prefer that adding a file is like a link or at the end like an attachment. The actual page real estate a file record takes is excessive. Also, I usually want to associate the file to some sort of text block but instead it's just floating in it's own area between two equidistant text blocks.
- Allow wiki style page of contents at the beginning of a BF page would help on complex articles.
- For the feed page, what about a table form for articles? You have tiles and a list view. I think you could optimize width by removing the filters on the side and moving them to the top or inset as part of the table's columns (when relevant) as filters.

Positive review

Avantages :

Bloomfire allows our teams to mine the collective knowledge of the entire company.

Inconvénients :

Overall pretty good tho’ I’m not real good at using the search function.

Director of Playout and Delivery

Commentaires : We selected Bloomfire from the many knowledge management systems out there for ease of use, low administration overhead and web-based access. Over the 3 years, we have been using it we have moved from minimal adoption to wholesale adoption by our sales, systems architecture and customer service teams, safe in the knowledge that we made the right choice.

Avantages :

Ease of posting, searchability, low admin overhead.

Inconvénients :

sometimes it can be hard to remove and modify users, not a massive problem but I had to say something!

Blooming your business

Commentaires : Bloomfire is very use to use and share information across the board with everyone on your team. They offer straight forward layouts and templates for your posts which you can edit at anytime from any device. So everyone can have access to the most recent information.

Avantages :

User friendly and you can edit at any time

Inconvénients :

When bloomfire goes down you are completely impaired if that the only place you store information on.

Greatest Collaboration Portal on Earth

Commentaires : As a fast growing company, a location for training, sharing of ideas, storage for videos - documentation - and etc. is crucial to providing right now access. Love Bloomfire. The ability to upload and create content is sophisticated, seamless, and can learn in 15 seconds.

Avantages :

Allowing access over a very large group and locations. The ease of uploading content.

Inconvénients :

Front page videos.

Bloomfire fit our needs exactly!

Commentaires : We were looking for an internal and external knowledge base and wanted to be able to write one post but control where it would be seen. Adding rich content, like videos, and pre-written documents was just what we needed. After we had a rich library of content, we were able to make use of series and direct our clients to information by simply including a link in our correspondence. Discoverability was also important so that our clients could find relevant information quickly. Transcribing videos and the ability to search within attached documents is very powerful for those needs.

Avantages :

indexing and organizing lots of information

Inconvénients :

navigation seems to be one size fits all. It would be nice to see an web interface for desktop browsers so that things don't have to be so blocky.

Good Platform for mixed media content and for organizing data

Commentaires : We use Bloomfire as our team knowledge base and onboarding tool. We like how easy it is to organize different media (text, links to online articles, uploaded files, audio files, image files, video files, etc) into distinct groups for easy retrieval. Very easy ramp-up with the team. The interface and tool set are very straightforward. Would receive a 5-Star review if group editing functions were better structured.

Avantages :

Ease of use Flexible support of various media Quick onboard of tool with team

Inconvénients :

Clunky group editing of documents

Excellent Tool for Knowledge Sharing

Commentaires : Our organization has used Bloomfire for a number of years. At first we used it as our internal company portal -- all things LIVESTRONG including HR docs, IT policies/procedures, etc. It has grown into quite the space where professional and personal recommendations and conversations can occur. And it's easy as pie. As the Director of Technology, I can honestly say that Bloomfire is one of the easiest web apps to get all of our staff up and running on. We have now expanded our use and have created a separate community for some of our most ardent supporters, who are across the globe. They were using Facebook but transitioned to Bloomfire over a year ago -- and haven't looked back.

Avantages :

Ease of use. Multi-faceted use. Good customer support.

We love using Bloomfire for our internal Knowledge base.

Commentaires : We implemented Bloomfire around a year ago to have a central location for our team's knowledge. We are technical consultants and although we were used to sharing information, there was no historic log of issues or problems that we were solving that could be leveraged in the future. With bloomfire, all discussions and questions are available for future use which has greatly benefited our team. We also enjoy uploading crafted content that the team uses on a daily basis. We love bloomfire! The gamification has also improved the usage and adoption of the product.

Avantages :

Easy to use and implement.

Inconvénients :

Time consuming to add multiple files at one time to a post.

Bloomfire Rocks

Commentaires : We needed a solution for various teams within the company - sales, customer service, information, marketing - to act as a single repository of information. One location, one-stop shopping. A tool with a robust search feature and platform agnostic. We found that in Bloomfire. While it can be difficult to promote change in individuals we have had good participation with Bloomfire. Very positive feedback from the SalesForce in the field.

Great Knowledge Base

Commentaires : My Startup size company uses Bloomfire and I absolutely love it. It has a great user experience and the UI is better looking than other knowledge bases I've seen, which look more like a file directory tree. I love being able to record videos within Bloomfire, drop in files or images, and add sections.

Avantages :

The ease of creating an article or question, and answering questions

Inconvénients :

It could be our naming and company use cases, but the search is sometimes a little difficult. I also feel like some of the new functionality seems more like feature bloat than stuff we really need.

High Hopes

Commentaires : I had high hopes for this platform. However, it causes more of a headache than it should. The app on my phone no longer works (yes, I've tried updating and turning my phone on and off). The site on my phone browser lags and flashes like it has a bug (yes, I've done the above with the browser as well). The fact that you can't switch a post to a different group without losing all of the comments/answers with it is pretty much useless. Otherwise, I think it has potential if these MAJOR issues would be worked out.

Avantages :

Unlimited storage.

Inconvénients :

It doesn't work. See my review.

Great Business Tool

Commentaires : Great way to share internal documents and involve all members of the business. This has allowed us to post updates, data and reports allowing for members of the team access anytime they need the information.

Bloomfire 101

Commentaires : Bloomfire is an easy and great way to keep an organization organized. We can organize based on groups, departments, etc.

Great Document Locator

Avantages :

Minimal wording needed to locate the exact document name

Inconvénients :

I wish it could locate docuuments and information located within the document.