Avis clients sur Bloomfire

Bloomfire'd up!

Avantages :

I am use Bloomfire daily, it is an excellent knowledge repository for us.

Inconvénients :

It requires a good, systematic approach to group, organize and find items

The way a knowledge base should be

Commentaires : As one of Bloomfire's early customers we saw a lot of potential with this platform. I was in charge of conducting a report comparing some of the available products to satisfy our need for a customer-facing knowledge base. It had to be relevant, easy to use, and fast. We had a lot of undocumented information that our customers needed with no way to provide it. Some of our most important criteria included having an API and SSO (we were going to have our users log in from our customer portal site), an easy editor, fast and powerful search, user management, reporting, and so on. Bloomfire came out on top. Fast forward a few months into using it and we were well on our way generating content, marketing the tool, and getting comfortable with the platform. I was probably the main contributor to a lot of the content, so the almost daily use of the tool caused me to find areas of improvement. I worked a bit with the Bloomfire development team with a list and I'm happy to say that today, nearly every one of my suggestions have been implemented in some way. This demonstrates the company's willingness and capabilities to adapt to their customer's needs. Their team has always been helpful and communicative and would love to see continual improvements in the future.

Avantages :

Clean, easy to user interface. Enough features to still be powerful and handle lots of information, posts, questions, and media.

Inconvénients :

At some point the cost model drastically changed from unlimited to number of users and for our company, the cost was prohibitive from expanding or growing. For other platforms that are not just a standalone knowledge base, but instead include one as a part of their services there is much more value for similar features.

Recent Updates Diminish Value of Product Usability

Commentaires : The initial experience was extremely positive, the recent updates significantly reduce the usefulness of the product specifically where tables and embedded documents are concerned.

Avantages :

We use the system as a knowledge base to inform our ongoing software implementations and keep our Support team up to speed on current functionality. I love that articles/posts are really easy to create and categorize. The search functionality works well which makes finding information very easy.

Inconvénients :

The product allows you to embed documents and create tables into posts. Unfortunately, a recent update to the user interface reduces the size of the article to about 1/3 the width of a monitor. As a result, tables and embedded documents are extremely difficult to read as the formatting is severely impacted. I am not sure how to post screenshots. I have escalated to our site administrator who was informed by Bloomfire support that there is no way to revert the settings. Given that we use the system as a knowledge base, we use tables extensively to summarize information for quick and simple digestion. We also regularly embed word documents, PDFs, and Excel files. The new layout/format makes those embedded documents unreadable without extensive zooming or direct downloading of the articles. Prior to this change, the product met our needs and was highly functional. That is no longer the case.

Sharing Knowledge On Demand

Commentaires : Chief Outsiders uses Bloomfire to ensure our fractional Chief Marketing Officers and Chief Sales Officers can gain knowledge from each other as rapidly and easily as possible. Our clients get the best outcomes from us when we leverage the power of our Tribe of seasoned marketing and sales professionals, and Bloomfire makes it easy to collaborate and learn from each other - at the moment when a client situation calls for it. As a result, we can get the information we need to do a great job for a client on demand, as needed. The Bloomfire search function is essential to that expeditious learning process.

Avantages :

Bloomfire’s search functionality works infinitely better than the folder/file structure of alternatives. Search does not require an understanding of the filing structure, so all users can benefit without the need for training on filing nomenclature and structure. Bloomfire makes it easier for our 110+ fractional Chief Marketing Officers and Chief Sales Officers to learn from each other as a result.

Inconvénients :

I would love to see an integration between Bloomfire and Dropbox so that documents in Dropbox could be read by the Bloomfire engine without actually having to be moved into the Bloomfire database.

A work in progress

Commentaires : I need to preface this: I do not use bloomfire often. My co-workers use it far more, I simply provide support when they have an issue. The cause for the title of this review is this: for what little I use of it I see the company makes an effort to add features that the community asks for and while there are things about bloomfire I am not fond of I recognize that they will work that out in time. Also I do not see the cost breakdown for how much our license costs the company so I am not really qualified to give credit to "Value for Money". Finding information through bloomfire is quick and efficient. The posting features are simultaneously robust and incomplete. You can make series of posts to group together work on broad swaths of content on a topic, you can add and remove contributors to give accurate credit. Users can ask and answer questions in a moderated environment. All wonderful. You cannot bulk change contributors (When a member of your staff leaves the company you have to manually edit each of their posts to move the content to new users before deleting the account so information is not lost and even then any answers they have posted will be lost once the account is removed). When crafting a post all text and formatting will shift significantly when publishing ( goes from single line spacing to double or more line spacing, also all of the margins get a 1 to 2 inch shift depending on the size of your monitor, and formatting options are limited). Copy/pasting content from Word or gDocs generally requires a fair amount of re-formatting the content as the editor will either not retain any formatting or will interpret it in a odd way.

Avantages :

The platforms capacity for moderated knowledge sharing. Search tools work well and there are a number of different ways users can upload content

Inconvénients :

Lack of functionality in text formatting tools. Lack of ability to bulk modify posts (recategorize, add/remove users, etc).

Good General Product

Commentaires : It is a nice platform. Sometimes it is hard to follow. Update changes are a little too extreme sometimes where it is hard to catch back up to the content you are seeking, especially for those who only enter it periodically. Keep the updates to a minimum, and don't change just for the sake of change to refresh. Keep the controls simple and in the same place. Eliminate the need for a new learning curve every time something changes. The product is good, and the information is still there, but the searching and viewing gets more and more difficult with too frequent of changes you don't quickly recognize... and I am in it everyday! Maybe offer a classic view, along with your updated views when you feel the need, like Salesforce did. Change for the sake of change is not a positive thing for every day users. The updates are too frequent and clumsy.

Avantages :

The search tool, and how it brings up all related material to peruse.

Inconvénients :

Constant little adjustments in the editing and viewing field confuses daily operations. It loses it intuitiveness and speed and ease of use.

Great way to socialized sales content and news

Commentaires : It allowed us to have a searchable content repository of sales collateral and training as well as an announcement board for news and market research.

Avantages :

The "timeline view" for latest content and news. It allows sales to have a quick refresh of the latest developments in the business.

Inconvénients :

The search engine could use some optimization and has no easy tools to build product taxonomies which limits a bit its adoption as a sales enablement tool

Great way to get the knowledge

Commentaires : We use bloom fire as a knowledge base.

Avantages :

Ease of use for users searching for products and information. Easy for users to upload information.

Inconvénients :

Nothing I can think of other than I wish it had more opportunity to download some things

Information collaboration super highway

Commentaires : I think this software has given us a new outlook on our job. We have the ability to ask for help when we need it. And sometimes we're in our an entity that's unknown to us and collaborating with your fellow employees helps a lot. Because there's always someone that's older and wiser and knows a lot more than I do. Those are the people I love to learn from.

Avantages :

I love the fact that you can share your documentary research with people inside the organization. You can collaborate together working on new goals and outcomes for your clients or you can take away something that was unnecessary and we can all share information in case you know someone wasn't aware. I mean it's kind of like a support system in a way.

Inconvénients :

Honestly I don't think there are any cons about this software. You know it's not like anybody's criticizing you everything is constructive everything's more positive we're working together more. It's made problem solving a lot easier.

Great tool to company-wide information!

Commentaires : Our company shares lots of information across several platforms. Bloomfire has helped my company centralize important documents in one place so that it's easy for all employees to look for what they need.

Avantages :

It is user friendly, very simple to use and makes looking for information so fun and easy! I really like the Q&A section as well as the fact that you can follow specific teams / posts for future reference. My company uses both Dropbox and Bloomfire. Bloomfire is definitely the way to go!

Inconvénients :

I'd like to be able to share certain documents with specific teams and I'm not sure it is a feature at the moment.

BF is easy to use but too limited in customizations

Commentaires : Pluses
-Easy to use and learn
-Easy to learn customization options
-Appreciate the HTML editing options Cons
- The width of the BF doc is thinner than needed. It's very web 2012 versus today where you see wider panes. I know that it's easier to read in smaller widths but you can add the option of columns instead. Really helpful would be columns that can have images or text blocks within them.
- The change for the background to be one color. This is the common style with a lot of article based platforms (e.g. medium) but there's something off about the UI. It might be that the orientation leans to the left too much (b/c of the right side column of related content), the right side column is too large and removes focus from the main content, or that the default font is just too large (even on a mac retina pixel display, you don't get to see that much of the article display. it subtly implies more scrolling/long-ness of the article)
-You have bugs within the auto formatting detection. For example, deleting from a non-default text such as a title will change the text size to the styling of the text beforehand. Sometimes you can't get the text to return to a certain styling just from the tools bar. Instead, you have to use the html editor to correct the styling manually.
-Leaving the page (out of focus) and returning will show the cursor at the end of the page (this bug intermittently comes back).
- More formatting options like word would be preferred (specific font sizes, font colors, . For documentation purposes, formatting options allow the ease of use in highlighting or differentiating a lot of content.
- More image formatting options.
- Inserting a file takes up a bunch of space. Would prefer that adding a file is like a link or at the end like an attachment. The actual page real estate a file record takes is excessive. Also, I usually want to associate the file to some sort of text block but instead it's just floating in it's own area between two equidistant text blocks.
- Allow wiki style page of contents at the beginning of a BF page would help on complex articles.
- For the feed page, what about a table form for articles? You have tiles and a list view. I think you could optimize width by removing the filters on the side and moving them to the top or inset as part of the table's columns (when relevant) as filters.

Double thumbs up!

Commentaires : My company uses this software across all of our key clients and we have seen excellent results. Being in a virtual environment, we strive to provide a great sense of community to the businesses that need help in understanding policies or procedures or those that need extra guidance on specific topics. We are able to create this environment using Bloomfire, thanks to the great features & functionality. We upload videos, have different series that can be quickly accessed by looking for certain tag lines and are able to use the space to recognize individuals who are excelling in their client project! We love this product and our clients do too.

Avantages :

The functionality and how easy it is to use on a daily basis. We are able to customize the product to fit each client's need so it can be as robust or minimalist as we need to fit their needs.

Inconvénients :

When in the administrator mode, we sometimes have trouble when doing multiple uploads and/or edits of contents. Site may freeze and causes re-work.

Amazing easy to use platform

Commentaires : Really great! Easy to use and very intuitive! Love teaching people to fish instead of giving them the fish!

Avantages :

Bloomfire is an amazing tool! We were using Sharepoint and it was clunky for saving and sharing. Adding Bloomfire to our toolbox has really helped make our team more self sufficient and allowed people to be more resourceful when they need information.

Inconvénients :

Really easy to use no suggested updates

Looking for a knowledge management system? Be sure to check out Bloomfire!

Avantages :

Very intuitive and easy to use. Searchability was key for our company and it certainly delivers on that! Our customer success manager goes out of her way to ensure her clients have the information and tools they need to ensure a positive experience, from implementation to deploying and leveraging new features.

Inconvénients :

The content update process seemed a little cumbersome at first but I think that has improved over time. In general, there's nothing about the platform that I don't like.

it takes time to get used to learn how to search and find answers

Commentaires : maybe because english is my second language but it took me almost 6 months to get used to how to search things and find things on it.

Avantages :

I love the main page and how you can change it to tailored it to our needs

Inconvénients :

sometimes it is hard to remember where the answer is and the search button and the tags are just too much. you really need to remember some key words for the search

The best software I've ever used for my position.

Commentaires : I know I don't use Bloomfire anywhere near to its full potential, but it is still the best software tool I have found to help me in helping me manage corporate, product, and technical information for my company. I am a proposal director and use Bloomfire as a database to store all of our RFP questions and responses - along with important attachments and informational documents. The search features make it easy for me to find the exact information I need when pursuing a new client opportunity. It also allows my company's subject matter experts to review and update the posts as the product evolves.

Avantages :

The search feature - that may seem simple but it helps me find exactly what I need and saves a lot of time when I am working on a tight deadline. I also like that I can invite other authors to review and edit the questions - definitely streamlines business processes.

Inconvénients :

There isn't anything I dislike per say; I would like to be able to download selected posts into a spreadsheet, however.

Positive review

Avantages :

Bloomfire allows our teams to mine the collective knowledge of the entire company.

Inconvénients :

Overall pretty good tho’ I’m not real good at using the search function.

Bloomfire saves my life everyday. It is such a good platform to share knowledge and connect people!

Commentaires : This software makes it so easy to find content and more importantly, to direct clients to the content they need. It is also nice to have all collateral exist in one location. I feel like this platform is allowing us to break down the information silos that exist in our company. I highly recommend this product.

Avantages :

The search feature is really powerful, and continues to get smarter with use. I also really like the categorization feature, it makes finding what you are looking for very easy.

Inconvénients :

There is no foreseeable way to download content onto an iPad Pro. Several of our clients are now using the iPad Pro and are struggling to use Bloomfire on their devices.

Serves our needs

Commentaires : We have been using bloomfire for a few years now and find it a great tool to have moderated communication within our client network. Customer support is always eager to help us out and after a few sessions we end up dialing in anything we needed done. There is a lot of power behind this platform and I would recommend seeing if it fits your business style.

Avantages :

It allows our clients to collaborate with one another as well as our staff.

Inconvénients :

The technology feels a little lacking in how it was executed but not enough so to not want to use the service.

Director of Playout and Delivery

Commentaires : We selected Bloomfire from the many knowledge management systems out there for ease of use, low administration overhead and web-based access. Over the 3 years, we have been using it we have moved from minimal adoption to wholesale adoption by our sales, systems architecture and customer service teams, safe in the knowledge that we made the right choice.

Avantages :

Ease of posting, searchability, low admin overhead.

Inconvénients :

sometimes it can be hard to remove and modify users, not a massive problem but I had to say something!

Love this software

Commentaires : We use this software daily to organize our content, as well as to communicate any new program or product additions/changes to our our franchisees.

Avantages :

The organization of being able to group items into series. It's so easy to maneuver and find things, based off the tag and search feature.

Inconvénients :

we are trying to franchise another company, and its in the early stages of development. Since we don't have any franchisees yet, the price is too much to invest in this software. So it would be great if smaller packages were available for companies such as this.

Bloomfire Review

Commentaires : I have had some good and bad experience with this product, my company uses it for our clients and most of the are tech savvy so its pretty easy to use for them. The only negative impact was when we merged 2 different sites into one, all of the old outdated articles appeared at the top of the lists and buried all new relevant articles.

Avantages :

Ease of use Great for small community

Inconvénients :

Some glitches Support could be better

My daily go-to resource

Commentaires : I use Bloomfire every day. I keep training documents, desk level procedures and the forms our office uses in Bloomfire. It is a very easy software to use, and it fosters collaboration between our different teams.

Avantages :

Easy to load documents, pictures, videos or whatever we need to reference.

Inconvénients :

Sometimes the posts have trouble saving & we have to retrieve them and post again.

Reduces time it takes to find the information you need!

Commentaires : time savings, early adoption, ease of use

Avantages :

User interface does not require training - simple and easy to use for any level of user. Also the layout is intuitive and by seeing thumbnails it triggers a memory and a level of confidence that you're opening the correct file. The video transcript is a great feature that is a huge time saver.

Inconvénients :

Administration can get a bit hands on, but the client support team steps in a ton for me with support.

So easy to use!

Commentaires : I am not commenting on customer support or value for money specifically, because I do not directly handle either. But based on ease of use, functionality, and general interface, this is THE most intuitive, fluid office organization program I have ever used. We have used it to organize and make searchable everything from everyday tools used by all staff, to institutional knowledge, to easy-to-find links to our frequently used websites. This will make onboarding new employees at least 75% easier. Thank you!

Avantages :

Ease of use, especially the intuitive quick-search tool.

Inconvénients :

It is proving slightly less intuitive to a select few older members of our staff, who were not brought up on smart search.