Avis clients sur GalaBid

Note moyenne

  • Note globale
    4,8 /5
  • Facilité d'utilisation
    4,7 /5
  • Service client
    4,9 /5

En savoir plus sur GalaBid

Plateforme de collecte de fonds numérique pour les enchères, les tirages au sort et les dons directs. Idéal pour les collectes de fonds sur site et en ligne, ainsi que pour les galas virtuels.

En savoir plus sur GalaBid

21 avis affichés

Darren S.
Director
Divertissement, 2-10 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 09/10/2020

"Excellent Platform"

Commentaires: From start to finish [SENSITIVE CONTENT HIDDEN] and the team made our journey extremely pleasant, and were extremely helpful and helped us raise a significant sum of money for our charity this year.

Avantages: Very easy to use, and easy for the end user to navigate

Inconvénients: Nothing - - it really is simple to use and just works!!!!

Réponse de l'éditeur

envoyé par CrowdComms le 18/10/2020

Hi Darren - we're delighted you had such a positive experience working with GalaBid. Look forward to helping you raise more in the future! Best, Team GalaBid.

  • Source de l'avis 
  • Publié le 09/10/2020
Kiri D.
Events & Communications Coordinator
Gestion d'organisme à but non lucratif, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    3 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 06/11/2020

"Galabid"

Commentaires: [SENSITIVE CONTENT HIDDEN] is amazing and always really helpful. We love using Galabid each year for our Gala Dinner. The guests really enjoy using it and it is a very simple piece of software to use.

Avantages: Very easy to use
Great video tutorials when you need help
Easy to set up
Great functionality and ability to incorporate Live and Silent Auction items

Inconvénients: It is expensive. Our event is a Gala Dinner to raise funds for the young people we support, and the Galabid bill is always the biggest bill for us. I am able to get discounts and free donations for everything else.

Réponse de l'éditeur

envoyé par CrowdComms le 09/11/2020

Hi David - thanks for taking the time to post your feedback. It's always a pleasure working with StarJam. Best, Team GalaBid.

  • Source de l'avis 
  • Publié le 06/11/2020
Kim W.
Event Manager
Gestion d'organisme à but non lucratif, 11-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    4 /5
  • Probabilité de recommander le produit
    9/10
  • Source de l'avis 
  • Publié le 18/06/2021

"Streamlined payments which improved efficiencies at the end of the event"

Commentaires: Great service, great user-friendly system and great customer experience.

Avantages: Having GalaBid set up to take payments for the Silent Auction truly simplified our payments at the end of the night, and although we quickly learnt that guests had to accept the invoice to pay it (or we could do it on their behalf) this definitely streamlined how the evening finished. We also had to extend the closure time twice due to varying delays, but this was simple to do, and the texts that were sent to guests to advise them of this kept the process clean and effective. We also used Buy Now for the first time to get donations towards Bedding Packs, Beds and Bunk Beds that could be donated to kids. This was very effective and people found the process very easy. [SENSITIVE CONTENT HIDDEN] was lovely to work with, she spent a lot of time going through all the benefits of the system with us before we loaded it and this helped us understand how to best use it for not only customer experience but efficiency.

Inconvénients: We would like to of set an Auction Online date/time like you can to turn it off. The reason being that we had shared this page with a few supporters and donators prior to it going to guests. He had it turned off, but the message which could not be edited said the Auction had Closed. Which was accurate. Having the ability to put a message there saying 'Auction available from Date/Time' and automatically switch on would have been helpful.

  • Source de l'avis 
  • Publié le 18/06/2021
Tamara B.
Event Manager
Gestion d'organisme à but non lucratif, 51-200 employés
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
    4 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    4 /5
  • Support client
    4 /5
  • Rapport qualité-prix
    3 /5
  • Probabilité de recommander le produit
    6/10
  • Source de l'avis 
  • Publié le 24/11/2020

"GalaBid"

Avantages: It was easy to use and navigate. The Galabid team answered any questions I had as they came up and were very helpful.

Inconvénients: Visually when set up the auction platform looked a bit dated

  • Source de l'avis 
  • Publié le 24/11/2020
John B.
Retired Company Director
Collecte de fonds, 11-50 employés
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 04/11/2020

"Excellent Tool for Charity On-Line Auctions"

Commentaires: Our expectations have been exceeded and we would wish to work with GalaBid again if and when we run another auction.

Avantages: The GalaBid software was very easy to use making it accessible for our group of inexperienced volunteers. This meant more people in our team were confident in using the site from the outset enabling us to spread tasks around the group. Setting up the auction and loading lots was straightforward and intuitive. The structures of the dashboard menus were logically laid out and the inputs required were self explanatory (albeit there are helpful prompts attached to each field). The customer facing site was attractive and its ease of use resulted in excellent engagement and results. The automated alerts to the bidders helped raise additional funds for our charity. Managing the auction with the dashboard, KPIs and reports was made very easy. In short, our expectations were exceeded at every level and we appreciated the support and contact from our account director who took a personal interest in how we were proceeding.

Inconvénients: When registering as bidders, there is an option to use a landline or mobile (cellphone) number. I would only offer the mobile option as the spoken instruction is not as clear as the text instructions - a very minor point in an otherwise excellent product.

Réponse de l'éditeur

envoyé par CrowdComms le 06/11/2020

Hi John - many thanks for providing such comprehensive feedback. Is great to know you had a positive experience with so many of the platform features. We look forward to working with you again. Best, Team Galabid.

  • Source de l'avis 
  • Publié le 04/11/2020
Kylie M.
CEO
Événementiel, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    4 /5
  • Support client
    4 /5
  • Rapport qualité-prix
    4 /5
  • Probabilité de recommander le produit
    8/10
  • Source de l'avis 
  • Publié le 15/09/2020

"Easy to use"

Avantages: the software is easy to use, we can add in our own products easily, add in donations, mix them up, send out links early to possible users/bidders. The team are great to work with, overall the simplicity is great, text function words well.

Inconvénients: We dont like that it is clunky to set up live projector display, it would be handy to have an honor roll type list of people who had donated, bought stuff. we can upload multiple pics into the gallery would be handy to have video as an option.

Réponse de l'éditeur

envoyé par CrowdComms le 22/09/2020

Hi Kylie - thanks for taking the time to provide us with feedback. We really appreciate your thoughts. Great to hear you had a positive experience using the platform. The honor roll is something we're currently looking to implement, along with video options for the gallery. Thanks again and good luck with your future fundraising. The GalaBid team.

  • Source de l'avis 
  • Publié le 15/09/2020
Sasha C.
Fundraising Manager
Gestion de l'enseignement, 201-500 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    4 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    9/10
  • Source de l'avis 
  • Publié le 26/10/2020

"Great fundraising tool - especially during COVID-19"

Commentaires: Excellent. Great customer support from the moment we starting planning for our online fundraising event. Really happy with the way our information was presented and the way the bidding strategy worked on the night. We received great advice to help us have a successful auction.

Avantages: The ease of use both for the back end set up and for the users in the front end. The photos and information in each item looks so professional and encourages participants to bid in silent auctions.

Inconvénients: It could be easier to move lot numbers without having to move things around and change the numbers. Hiding items is great, but it does mean that there are then gaps in the numbering for the items.

Réponse de l'éditeur

envoyé par CrowdComms le 28/10/2020

Hi Sasha - thanks for providing your feedback. We're delighted GalaBid could help you run a successful auction for the school. We've discussed your comments about lot manipulation with our dev. team - watch this space...! Best, Team GalaBid

  • Source de l'avis 
  • Publié le 26/10/2020
Ellie L.
Chair of PTA
Enseignement primaire et secondaire, 2-10 employés
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 11/11/2020

"First Time Galabid user"

Commentaires: From the first enquiry I made until the end of the auction the customer service was excellent. Even though we weren't a 'big' customer, they never delayed in answering my questions and always replied within a few hours. They made the whole experience feel very exciting and easy! I would definitely recommend anyone wanting to do an online auction to use this company.

Avantages: It was very easy to navigate the back office to set up the auction. Lots of tutorials to help set up. Good lay out, so easy to find everything.
When doing the auction we had really good feedback from the people making the bids. Very professional looking and easy and straightforward to use.

Inconvénients: Setting up the stripe account for our PTA was a little time consuming, but once that was done it was very straight forward how to link that with gala bid.

Réponse de l'éditeur

envoyé par CrowdComms le 06/12/2020

Hi Ellie - Thanks for taking the time to post your feedback. Being able to support cause both big and small is really important to us. We're delighted GalaBid worked so well for your fundraiser. Best, Team GalaBid.

  • Source de l'avis 
  • Publié le 11/11/2020
Amy G.
Massage Thrapist
Santé, bien-être et fitness, Auto-entrepreneur
Temps d'utilisation du produit: Essai gratuit
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 08/09/2020

"A Must Have Auction Platform"

Commentaires: Excellent, Efficient and a pleasure to use.

Avantages: This was an incredible platform and i am so pleased that we used it. It was easy to use and upload items and it was easy for people to register and use!
I was fundraising in lockdown for my best friend and i had no idea how i was going to run and distribute my auction. Then i contacted [SENSITIVE CONTENT HIDDEN] who was amazing and i honestly could not have asked for a better tool. It allowed me to reach a global audience with ease and it without a doubt more than tripled what i would have raised without it!
For me this platform is a no brainer and a must have for an auction! All my contacts found it easy and a lot of fun to use.

Inconvénients: I didn't find any, it was easy to use and had lots of great tools to use.

  • Source de l'avis 
  • Publié le 08/09/2020
Tony H.
Board Member
Sports, Auto-entrepreneur
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
    5 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    4 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    4 /5
  • Probabilité de recommander le produit
    9/10
  • Source de l'avis 
  • Publié le 14/09/2020

"Mallee Eagles FNC"

Commentaires: First time in the online auction scene - very happy with the Galabid experience. Customer service from [SENSITIVE CONTENT HIDDEN] was first rate, they were both friendly and approachable and answered any questions in a short time frame. Training with [SENSITIVE CONTENT HIDDEN] was step by step and easy. (I am not an IT expert, so this was great). Follow up directly before and after the auction was much appreciated as it reassured me that we were on target.

Avantages: Ease of Use - Practical menu driven. Well laid out.

Inconvénients: Only small things. Perhaps the wording Auction Closed before the auction had started could be changed to Auction Not Yet Open, or Auction Opens 05/09/20. Some people were a little confused where there are multiples of a particular item, not knowing if there were any left to bid on - not sure of the answer here, but just trying to avoid listed the items multiple times.

Réponse de l'éditeur

envoyé par CrowdComms le 22/09/2020

Hi Tony - many thanks for providing your feedback. We're delighted that you had a great experience using GalaBid. Your point about the 'Auction Closed' tag is a good one! We've now amended this field so it's customisable. We're also looking at the multiple item profile to see how we can make the remaining item numbers clearer. Thanks again for taking the time to respond and best of luck for your future fundraising.

  • Source de l'avis 
  • Publié le 14/09/2020
Beth W.
Assistant Secretary
Sports, 11-50 employés
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
    4 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    4 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 29/10/2020

"Easy to Use"

Commentaires: Customer service from [SENSITIVE CONTENT HIDDEN] was great. Will definitely use the product again

Avantages: Easy to upload, easy to set up, eventually got it looking professional (operator errors mostly - me)

Inconvénients: Found it difficult to get the colour options for the main page and the lot items right - it gives several options but none showed.
Invoice was easy to create but buyers couldnt find it when they went to pay. Nobody had a notification to say the auction was over and only a few had one to tell them they were successful but this may have gone to spam.
Stripe was not easy to set up for us and because all bidders were members and we knew them, I didn't need to use it in the end
I set the clock for the auction to end at 19.00 with a 30 second overrun (which ended up being 300 due to my error) but the countdown started again after the 5 minutes was up! I had to physically stop it in the end!

Réponse de l'éditeur

envoyé par CrowdComms le 02/11/2020

Hi Beth - thanks for taking the time to post your feedback. We're pleased you had a positive experience using GalaBid. We've passed your additional comments onto our service team for review. Best, Team GalaBid

  • Source de l'avis 
  • Publié le 29/10/2020
Ann S.
Relationships and Events Coordinator
Gestion d'organisme à but non lucratif, 11-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 03/11/2020

"Excellent tool for running online silent auctions"

Commentaires: Excellent service.

Avantages: GalaBid is very easy to setup and administer.

Inconvénients: Manual interface to our back-end transactions processing requiring us to enter payments separately.

Réponse de l'éditeur

envoyé par CrowdComms le 08/11/2020

Hi Anne, thanks for providing feedback. We're delighted you had a positive experience with GalaBid. Best,Team GalaBid

  • Source de l'avis 
  • Publié le 03/11/2020
Emma H.
Event producer
Événementiel, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 02/12/2020

"Great software!"

Avantages: Easy to use for both administrators and users, great customer support

Inconvénients: more flexibility with some parts of the software

Réponse de l'éditeur

envoyé par CrowdComms le 06/12/2020

Hi Emma - thanks for taking the time to provide feedback. Delighted you had a positive experience with GalaBid. Best, Team GalaBid.

  • Source de l'avis 
  • Publié le 02/12/2020
Sarah B.
Event Planner
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    Sans note
  • Support client
    5 /5
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    Sans note
  • Source de l'avis 
  • Publié le 06/06/2016

"Excellent product, even better service!"

Commentaires: We have just moved to using GalaBid after being unhappy with the UK market leader, and we are so pleased we did! Their software is the most upto date on the market, it looks wonderful with faultless performance, and our account manager was very helpful offering expert advice whenever we needed.
The night was a success raising just shy of 72k, 30k of which we had already raised prior with the pre event auction bidding feature. The post event support was just the same as before, excellent. Helping us both manage and collect outstanding payments, guests addresses, with regular reconciliation updates, all payments were in and monies transferred by the following week.
Look forward to working with them next year, I thoroughly recommend using them for any of your fundraising events.
S

  • Source de l'avis 
  • Publié le 06/06/2016
Ingrid M.
Communications & Commmunity Fundraising
Collecte de fonds, 2-10 employés
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
    4 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    4 /5
  • Probabilité de recommander le produit
    8/10
  • Source de l'avis 
  • Publié le 14/01/2019

"Sumptuous Sounds"

Commentaires: We really valued the phone support, friendly team, assistance with graphics and posters, and having the option of onsite support at our event was a God-send. Managing the software (while relatively easy) on the night while knee-deep in event management would have been additional stress and burden. We enjoyed working alongside with the customer representatives who was familiar with our venue and full of tips and tricks and practical advice.

Avantages: -Intuitive and straightforward to navigate back-end
-Uploading photos simple
-Our supporters found it easy to use too!
-Front end very slick and professional, easy to share across socials
-text messages and prompts sent to bidders helped build excitement on night

Inconvénients: Price. We negotiated a reduced rate. Full price for a charity our size would not have been feasible.

  • Source de l'avis 
  • Publié le 14/01/2019
Ryan L.
admin
Sports, 11-50 employés
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 28/09/2020

"GalaBid review"

Commentaires: Great

Avantages: Ease of use. Link and updates to text messages was great.

Inconvénients: Nothing. Overall couldn't fault anything.

Réponse de l'éditeur

envoyé par CrowdComms le 07/10/2020

Hi Ryan! Thanks for the feedback. We're really happy you had a positive experience working with us. Look forward to helping you with future fundraising events, Team Galabid.

  • Source de l'avis 
  • Publié le 28/09/2020
Elisha A.
Volunteer
Collecte de fonds, Auto-entrepreneur
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    8/10
  • Source de l'avis 
  • Publié le 18/09/2020

"Great fundraising platform"

Commentaires: Highly recommend Galabid, great platform and support from staff

Avantages: Fantastic platform! Easy to use and manage the auction from behind the scenes. Very professional platform and great support from Galabid staff

Inconvénients: The commission taken by Galabid, but we were very grateful for the level of support and training provided

Réponse de l'éditeur

envoyé par CrowdComms le 27/09/2020

Hi Elisha - thanks very much for your feedback. The team are delighted you had such a positive experience with GalaBid.

  • Source de l'avis 
  • Publié le 18/09/2020
Luisa C.
Senior Events Manager
Gestion d'organisme à but non lucratif, 11-50 employés
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    4 /5
  • Probabilité de recommander le produit
    7/10
  • Source de l'avis 
  • Publié le 22/12/2020

"Excellent software to run an online auction"

Commentaires: Very effective an running an online auction and prize draw. [SENSITIVE CONTENT HIDDEN] was excellent at making it all come together. More expensive than others on the market but couldn't' compare functionality as this is the first time using such software

Avantages: Easily customisable, excellent functionality, great account management

Inconvénients: Reports couldn't include all the data we wanted although it was on in the system, just not on the report we wanted it to be on

  • Source de l'avis 
  • Publié le 22/12/2020
Ian W.
Owner
Photographie, Auto-entrepreneur
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    4 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 19/11/2020

"Thanks so much Galabid"

Commentaires: We were supposed to be auction my prints at an event in London that was cancelled duu to Covid and then had to either postpone the idea for ages or do it online. The online option seemed daunting but Galabid made the whole process so easy. Thanks so much

Avantages: It was so easy to use and set up and the support was great too.

Inconvénients: Larger photos would be useful so when you click on an item you can see the image bigger.

  • Source de l'avis 
  • Publié le 19/11/2020
Jon B.
~
Sports, 11-50 employés
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
    5 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 09/10/2020

"Online Auction"

Commentaires: First time using this type of software.
easy to use
great support
Meaning the fundraising day was a huge success.

Avantages: Ease of use, ability to host an event and raise funds.

Inconvénients: We experienced no problems at all using the software.

Réponse de l'éditeur

envoyé par CrowdComms le 18/10/2020

Hi Jon - we're really pleased your fundraiser was a huge success using GalaBid! Best, Team GalaBid

  • Source de l'avis 
  • Publié le 09/10/2020
Stephanie B.
N/A
Collecte de fonds, Auto-entrepreneur
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
    5 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 30/11/2020

"Great customer service"

Avantages: Easy for consumers to use. Well set out.

Inconvénients: Tech took a little while to learn.......

  • Source de l'avis 
  • Publié le 30/11/2020