Avis clients sur WalkMe

WalkMe un programme de formation interne

Commentaires : Le produit a été très riche en fonctionnalités et il faut dire qu’ils font un excellent leur travail. »

Avantages :

L'implémentation a été excellente et nous avons pu améliorer de manière significative l'expérience utilisateur

Inconvénients :

l’outil a des fonctionnalités beaucoup moins accessibles à l’utilisateur lambda disposant de connaissances techniques limitées.

WalkMe is great for digital adoption - bringing software end users up to speed

Commentaires : Very happy with this software. The WalkMe support team was also amazing!

Avantages :

My company used this software for a about 8 months to a year. We integrated Walk Me into our proprietary platform in order to help our web design agencies and their end users to better use our software, to become more self sufficient when using the platform, and to help make our platform more intuitive. The WalkMe interactive digital walk throughs made it extremely simple for customers to learn the ins and outs of our platform without our support team getting engaged. This software saved our support team significant time and energy!

Inconvénients :

Managing the Walk Me software can be difficult in a situation which requires constant updates to the digital walk throughs - during periods in which our platform was undergoing significant changes. However, though the process of updating our library of walk throughs was tedious, it allowed our end users to become familiar with platform updates very quickly with limited engagement from support staff.

Extremely robust platform for digital adoption

Commentaires : Customer self-onboarding. Benefits:
Scalability of new customer onboarding. We were able to onboard customers much faster after deploying WalkMe, allowing CS to focus on renewal and expansion with existing customers.

Avantages :

WalkMe has a ton of functionality to allow you to create walk throughs and other types of dynamic user education. I love how easy it is to integrate outside content like videos, help desk articles, webpages, etc. with your custom walk throughs. Probably my favorite thing about walk me is that Customer Success and UX can use the platform to implement super detailed user education without needing to involve engineering much at all. In my experience, user education often gets deprioritized next to new feature development and bug fixes, so things like in-app onboarding and tool tips only get built when there's a bit of extra capacity, and it rarely is able to keep up with the evolution of the product. With WalkMe, the teams focused on customer success and experience can quickly implement the changes they want without involving half the company.

Inconvénients :

It is a very robust platform, so learning all the functionality takes time. Unless you're a javascript and CSS pro, you will probably struggle with getting the jQuery selectors right and the CSS exactly how you want the experience to look and feel. The out-of-the box features will get you 90% of the way there though.

Disappointed Decision Maker

Avantages :

The idea of WalkMe and their promised delivery over a multi-platformed environment was exciting.

Inconvénients :

They failed to delivery, the support team has now stopped responding, and it's been extremely difficult to get them to finalize our cancellation request.

Top tool for creating interactive user onboarding

Commentaires : It really helps us onboard our new users. Even those who are not willing to give it a go once they register for the first time, they can launch it later through the WalkMe menu. We definitely see positive effects of having WalkMe.

Avantages :

With new Smart Walk-Thrus it is easier than ever to create a desired flow. I like the ability to style almost everything as I would like it to appear in the app (although you must have a good CSS knowledge too).

Inconvénients :

Some things are harder to do but improving, like it was to manage existing content but then the folders were introduced to make it easier. So many room for improvements which does not mean the tool is not good, it's just means that they are on a good track to make it even better. Very pricey... there should be some lighter, start-up packages.

Very good software

Avantages :

How innovative and smart it is, it makes our relationship with our customers so much easier and fluid, so many great tools and functionalities, it has very to no little limitations on what you can do

Inconvénients :

A bit more difficult to learn than expected, but that's all really, never encountered any actual issues or inconveniences

Digital Adoption with Walkme

Avantages :

It is really easy to create launchers, tips, validation, and walk-thru to provide assistance to the users and assign tasks to newly hired employees to train them about the system and track their training record via reporting. We can also segregate different materials for different clients and we can also create segments for faster rule application on any item.

Inconvénients :

the only con is that we cannot host any resources like videos and documents, we can only add their private links.

Just in time performance support

Commentaires : The customer support and sales staff at WalkMe are great at helping unlock the potential benefits. We are currently considering a pilot program that I'm hopeful will take off and lead to enterprise-wide use.

Avantages :

There are two things that I loved about WalkMe. 1. The overall premise of improving the user experience and guiding them at the time of need. 2. How easy it is for a non-technical person to author any type of WalkMe function.

Inconvénients :

It's definitely better for form-based applications than more complicated non-linear applications. Some of the applications we wanted to use this on were too complex (at least for beginner authors) to have a meaningful impact on the end users.

Great for Product Walk-throughs, Mistaken as Instructional Tool

Avantages :

Great amount of customization, triggers and flows are intuitive and applicable to most all use cases, easy to use and train others on.

Inconvénients :

It's often mistaken and mislabeled as an "instructional" tool. Mobile is an added cost.

So many cool potential uses!

Commentaires : It allows us to help our customers understand our complicated application process on our website.

Avantages :

There are so many ways WalkMe can be implemented that are genuinely helpful to our customers. It takes a complicated process and gives helpful insights along the way to make it much more approachable.

Inconvénients :

There is a bit of a learning curve before you can really get started making useful tools. It is also a pretty expensive solution.

Excellent Product Walkthrough tool

Commentaires : Great tool with plethora of features to increase product adoption, solve onboarding issues

Avantages :

It has immense features that helps you build walkthroughs, onboarding lists and tool tips.

Inconvénients :

It is difficult to navigate and discover items.

Train your users on-screen

Commentaires : It saves one of the things we all need most - time. Give your users the ability to train themselves. Give them the support they need to help them get to where they need to go. Alleviate the stress on your support teams so they can focus on big ticket items.

Avantages :

WalkMe has been useful in removing some of the daily questions support teams typically field. Simple questions on how do I access something, how do I get from point A to point B can be answered with on-screen guidance and allow your support team to focus on high priority tickets. Rolling out a new platform also becomes a bit easier and alleviates the pain of having to perform training after training.

Inconvénients :

Not much I didn't like - the only piece that is tricky is creating WalkMe's across different platforms, but it is possible. The other challenge is trying to nail down some of the funnels to be more precise. However, WalkMe support teams do an amazing job in helping.

Do anything you can imagine!

Commentaires : We originally purchased WalkMe to use when onboarding new users. We soon discovered we could use it for dozens of other things. For example, we’ve used it to let users know “Hey, we’re aware of this bug,” to avoid a zillion support requests. We’ve used it to run surveys, highlight new features, everything. I can’t imagine working without WalkMe.

Avantages :

It’s amazingly versatile. Need to show users how to do something? Easy. Need to pop up messages about system status? You got it. Want to highlight a new feature? Done. Need to remind someone their fees are overdue? Done. You can do almost anything you can imagine with this system!!

Inconvénients :

Our only complaint is really our own fault. The system relies on static “tags” that our software doesn’t have. We have been totally able to work around it, though, using visible elements on the screen.

WalkMe Review

Commentaires : WalkMe is a pretty simple and creative tool to use to target your audience. It has benefited us in making it much easier to target our audience to download and use our services! We have received great customer support, which has helped us every bit of the way. WalkMe is definitely worth every cent with all of the feature reach functionality you receive!

Avantages :

WalkMe has a great resource management dashboard . Easy-to-use dashboard. I can create customized walk-throughs for our customers to utilize to learn different tasks within the software. Overall WalkMe is just a fun and easy product to use. Connecting with my customers resources feels very rewarding, and is a HUGH Benefit for us. It keeps us connected to our customers and meeting there needs.

Inconvénients :

Getting implemented was a bit tricky for us. It took longer than expected probably because our business and our process in general are a bit more difficult for others to grasp. You do need to have patience because you do need to build everything from scratch but once you are up and running that is when the fun begins. At least that was the case for us.

Good idea, has some improvements coming

Commentaires : overall this experience has been well worth the price. We have added a lot of training material that continues to help our customers with learning the software and being updated on changes.

Avantages :

Recently they have added new features that make it easier to manage the walkthrus, etc.

Inconvénients :

The reporting used to do real time for shoutouts, etc. but now it takes 24 hours for it to kick in on the reporting analytics

WalkMe for Business

Commentaires : WalkMe has cut down on our B2B related support tickets by over 25% since we've started in 2020. We have seen great success in our implementation and look to leverage this software in other areas of our business. We aim to cut down on our in-person training needs and training time by 50% using the tool.

Avantages :

WalkMe lives on top of a website or software program. Currently, we utilize WalkMe on our B2B website, where we can reach our dealers and sales reps who are using the site around the globe. We have built Smart Walk-Thru's that allow users to train themselves on how to use the site and learn how to navigate around it to find what they need.

Inconvénients :

WalkMe requires a significant onboarding/learning process. Knowledge of coding is necessary to take full advantage of the software, otherwise you need to lean on their technical team. The team is great, but you have to pay for the support hours and they can go quickly if you have a complicated build.

WalkMe is a nice tool to help clients navigate your website.

Avantages :

Easy setup, user friendly. WalkMe was used to enhance our client experience with our rather difficult to navigate user platform. It allows the user to select what they want to do and then be "walked-through" a step by step process to reach that goal.

Inconvénients :

We had to abandon WalkMe in favor of a live chat system as our platform changed so frequently, the navigation steps got outdated quickly and required constant review and reassessment.

The premier walk-through software

Avantages :

WalkMe offers a great resource management dashboard (i.e a "Help" button for your website). We can put all of our available resources in an easy-to-use dashboard. Even better, I can and have created customized walk-throughs for our customers to utilize to learn different tasks within the software. Overall WalkMe is just fun, which is not something that is easy to do. Connecting customers with resources feels very rewarding for both parties involved.

Inconvénients :

Building a walk-through is NOT easy. Though, their professional services team helps out a bunch with that. You can only launch their editor using Firefox though, and I religiously use Chrome. I keep Firefox installed just to use Walkme. Starting off can also be daunting as you have to build everything from scratch to begin with. When I first started using WalkMe, I had to peruse their knowledge center and ask my supervisor for help with nearly everything. Now, I am pretty self-sufficient and would utilize my contact over at WalkMe If I need further help.

Guided user experience!

Avantages :

Walkme has multi step guided experience that helps users understand critical user journeys. Another thing I like about walkme is that it allows end users to create content and not always rely on the technical teams to help with content creation.

Inconvénients :

Walkme UI components sometimes are a nuiance while creating or updating records. Setting up content is not easy and the content creation takes a lot of time.

Walkme Review

Commentaires : Walkme has been a great tool for us as a company especially in regions where we do not have an administrator to answer questions. It's a great tool for new users in understanding not only Salesforce but company customization in salesforce.

Avantages :

Easy to install and great for new beginners

Inconvénients :

Lots of set up required on the back end and if you move fields around, won't capture those changes

Ha cambiato il modo di lavorare con i nostri clienti

Commentaires : Il software ha portato importanti innovazioni nel rapporto con il cliente e ha portato ad una semplificazione del processo di assistenza, offrendo maggiore efficacia ai nostri clienti ed una nuova esperienza d'uso della nostra applicazione.

Avantages :

Software estremamente versatile e in grado di offrire un supporto personalizzato in linea e in tempo reale a fronte di qualsiasi esigenza.

Inconvénients :

Il software richiede un importante lavoro di "setup"

WalkMe is a great tool for business!

Commentaires : I've had a great experience with WalkMe. Their communication is great, I get help when I need it, and they are releasing new features that improve the use of the tools. It's made training new customers easy and is a great support tool!

Avantages :

I like all the options there are when building with WalkMe. The options allow you to build in a way that makes sense for your website.

Inconvénients :

Sometimes things that were built will randomly stop working. This is typical with most software but can be annoying.

Good experience overall with WalkMe

Avantages :

I liked that it can take users step by step through the basic functions and can be used as a reference after their session with an instructional designer in case they forgot how to do anything.

Inconvénients :

Updates to our platform's UI would often break a step in the smart walkthroughs so frequent maintenance was required to keep everything working.

Using WalkMe to reduce on-boarding time for new clients and staff

Avantages :

The system has an extremely deep rules engine that allows you to create a solution for pretty much all use cases. We have not come across anything that the system does not have several options to choose from to solve our problems

Inconvénients :

You will need a committed staff member or team to champion the product from the beginning. Given the nature of our specific software, there was a steep learning curve, however we can now create solutions faster than the Marketing team can produce an EDM.

Onboarding app that needs to improve

Commentaires : The potential is there, but it has many room for improvement for it to be "self served"

Avantages :

It lets you build complete workflows that take users "hand in hand" until they complete a desired flow, in addition to building "one-time" helpful popups

Inconvénients :

It has many bugs. Maybe it works well for simple websites, but we have a problem with almost every implementation of a new onboarding workflow we want to run on our platform, which then requires the help of their support/tech team.