Avis clients sur Deskero

Helpdesk All in one

Commentaires : It’s a good product for managing customer ticket requests. It’s ease for use and very intuitive. the best feature it’s to the ability to connect with social networks . it's a helpdesk all in one

Avantages :

All in one social helpdesk solution (Facebook, twitter, ...) , with mobile app

At last, a product that understand the importance of multilanguage customer service

Avantages :

As a Canadian, I have customers who speak English and French. It's important to be able to communicate properly. Even if you live in the United States, you should focus on helping and service your customers in their primary language. Most similar services will have the multi-language option in higher, more expensive price tiers. - Very affordable first tier pricing - Generous free tier - Excellent multi-language features - Fairly simple and robust Knowledge Base - Lots of settings and options - Excellent customer support from the developers and help staff - Mobile App - API Deskero staff was helpful and understanding of our needs. They were also super quick at fixing a few odd french translation in their portal.

Inconvénients :

-Email integration is difficult if you don't have a dedicated address for incoming help requests from customers. Developers confirmed they are in the process of making this bit a little easier. -Very limited text formatting options when creating Knowledge Base or News article. You could paste HTML code but otherwise, it's mostly bold, italic and underline. -Branding and customizing options could be a little better with custom colours and not just a few pre-defined themes. Overall: After trying and looking around for alternatives, we are currently happy to settle with Deskero as our Help desk and Knowledge Base service. Fair pricing, great options for the first pricing tier and excellent communication with the staff.

engaging with customers

Commentaires : It is good but it needs more work to be great in my opinion.

Avantages :

It provides a free trial to test the software. It offers online support and online trainings and a good documentation.

Inconvénients :

It does not offer any app in any of platforms. It does not offer any training in the format of webinars.

Great App for the Price

Commentaires : We are still in the process of rolling this out company-wide, but the best thing about implementing a tracking system like this is having the ability to streamline, track, respond and organize all of the inbound requests from our employees. It also forces them to use the forms and provide the required information before sending a request and eliminates the back and forth that often occurs in trying to get everything we need to begin providing them with the support/requests they have.

Avantages :

I like a lot about this program, the ability to track tickets and respond from them as well as the ability to customize the portal. I've worked with several ticketing systems in the past and this app offers the same support to the people handling the tickets (agents) as any other ticketing system out there but for a fraction of the price (and far less backend coding!)

Inconvénients :

The software itself is very easy to use. The one challenge I have is not having a quick reference for FAQ or 1st line troubleshooting during installation. With that being said, I never had to wait more than an hour for someone to email me back. I know there is a lot more there that can make it more powerful but it's difficult to figure out what everything does without toggling between their webpage and your portal (vs. having the ability to hover over and see information or having a support portal embedded in the company portal for agents to use.

Simplifying Customer Support

Commentaires : I would highly recommend Deskero to any team or organization looking for a reliable and efficient ticketing system. It is user-friendly, customizable, and has all the essential features needed to manage tickets effectively.

Avantages :

I recently used Deskero for a project, and I was thoroughly impressed with its performance. The system provided a seamless experience for both the end-users and our team. The interface was easy to use and navigate, making it a breeze to create, track, and manage tickets.One of the things that stood out to me was the ability to customize the ticketing fields to fit our unique needs. The system was very flexible, allowing us to tailor it to our workflow and processes. This greatly increased our team's productivity and reduced the time it took to resolve issues.The notification system was another standout feature. We were able to set up automated notifications for both our team and end-users, keeping everyone updated throughout the ticketing process. This feature saved us a lot of time and ensured that everyone was on the same page.

Inconvénients :

The chat system in particular is not as well-designed as other parts of the software.

used for email and inbound telephone

Commentaires : the system was created with our specifications, out of the original scheme and every request was answered in a short time

Avantages :

We use Deskero daily for incoming emails and telephone ticket to our support address which in turn is auto handed out to vary support desk staff in two differente location. The system is quick and efficient. Tracking a users ticket from beginning to end is easy and shows all responses and is very easy when it comes to allocating certain tickets to specific agents. the customer and technical support is good and always present

Easy to use ticketing system

Avantages :

We introduced Deskero in our company with the purpose of tracking all customers requests (calls, emails, tickets, etc.) in a single, easy-to-use software. Deskero accomplished all this: it is extremely easy to use, it has several functions that we use daily and make the difference in saving time (for example importing tickets from email addresses and sorting them between agents giving precise rules). The customer support is efficient.

Inconvénients :

Some functions should also be present for non-premium plans, such as "merge tickets" function. The reporting section should be improved.

Finally an easy to set up and cheap service desk!

Commentaires : No pressure to buy, genuine free trial that allows you to really see what the software is like, very cheap pricing and a system that allows you to do as little or as much as you want.

Avantages :

Very easy to set up but without lacking features. They have made it very easy to get the absolute basics set up to get you going and then you have the option to customise the set up as much as you want.

Inconvénients :

Nothing yet! its great. Pricing is good and support is great.

Best Support Ever

Commentaires : The system is ready to use in ever situation and fully customizable ( Power Solution).
I'm really sure about the succesful experience it's increase by the staff kwnoledge that reflects the mission of the app.

Avantages :

The Particularry the Ticket page form.

Inconvénients :

We need the possibility to use Deskero to contact also our providers in order to complete the message exchange all in one app.

Deskero free is nice

Avantages :

- Nice UX: It has a user-friendly user interface - Good server speed: As you submit a ticket or reply to a ticket, it responds very fast - Appropriate notifications for tickets

Inconvénients :

I'm using it's free version and it is serving me the very basic features that I wanted to have. I don't see any bad point(s) in it.

Awesome supporting desk.

Avantages :

Amazing ad useful help desk ticket system. I love the way to use on web, smartphone or simply with email system. Easy to setup, use and give to the customer.

Inconvénients :

smartphone app need to be better, like the notification system or simply the design. but is a my honest opinion :D

Easy to use but so many options

Avantages :

The app is great for our company's helpdesk. We have clients spread all around town with many different levels of users. This allows our whole team to stay on top of client requests as they come in.

Inconvénients :

Could just be how our system is configured but modifying our views/ticket notifications is often a source of pain.

Userfriendly app to keep track of customer questions

Commentaires : Our company has been using Deskero for almost 2 years. It's a user-friendly app to keep track of customer questions. You can make customisations to the platform to meet your own needs and customer service from Deskero is always fast to respond and helpful.

Perfect service desk

Avantages :

It is really easy to set up and start in a few hours

Inconvénients :

Configuration options could be not enough for your business

Been an amazing experience

Commentaires : Deskero makes it so easy to see through your customers needs and gives you the ground for improving the experience of your customers.

Avantages :

It's really easy to get used to the UI. Even the basic package has all the necessary functions to make your life easier ofc with the bigger ones it gets even more comfortable. The customer support responds fast and i don't have to have rounds and rounds of emails/messages before i get my answer. Really nice!

Inconvénients :

It was all good so far so nothing i could say here.

Easy & Powerfull

Avantages :

It is easy to use, easy to setup and support is very responsive. It is a smooth integration. It is alvailable and fast as well so nothing to worry

Inconvénients :

Nothing really. reporting could be improved but the minimum is there. we should have the stats of chat per device (mobile or desktop)

A simple yet powerful ticketing software, supercharged

Avantages :

The simplicity of use. It's clear and user friendly, clean and it reminds me everything, it's the best companion for ticketing

Inconvénients :

I don't like the ui colors/style,i think the colors are not perfect but this is only a little problem

Deskero is such a great product for the price!

Commentaires : Great so far. They are responsive to new users.

Avantages :

Super easy to use and deploy. Honestly takes minutes to get up and going.

Inconvénients :

There are a few features that I wish were part of the single agent sub.

is very easy to use

Avantages :

the connection is smart and easy, the notification are immediately and puntual, my count is free and don´t have idea for the prices.

Inconvénients :

the platform need other colours to assuagement other activities or other specifications, are interesting see the union be the platform and de mail.

Very easy to use

Avantages :

- Knowledge Base -Customization is easy -Great customer support - Good ticket managing with auto assignements

Inconvénients :

I would like to configure manual assignement of ticket that i open myself. I need the Pro version, i would have this function in the grow version

The simplest and most powerful

Avantages :

- One of the simplest installation process - Everything ready up to 5 minutes - Good principles of design

Inconvénients :

- The free subscription is too small for most startup - Sometimes admin area is a bit too crowdy - Chat systems is worst than other parts of the software

Our experience is very good. We had a lot of missing calls an now we don´t miss a single one.

Avantages :

The software is very friendly an easy to use. Our users are very happy and our customers felt the difference.

Inconvénients :

I make a small suggestion of detail, put all features in all agents and put a higher price per agent. But it´s still ok like this.

Useful app

Avantages :

I like this app, is helping me a lot with my work, thank u for this deskero u are making my life more easiest

Inconvénients :

maybe the way where u have to create an account, but is not big deal because people can login from facebook and gmail

Great Program!

Avantages :

I love how I can gather customer data, track outstanding tickets, and evaluate wait time. Pricing is great too!

Inconvénients :

I wish I could organize tickets out a little more vs. one category of pending.

Deskero

Commentaires : As a company we have recently started using deskero and find the features are perfect for our support desk to log calls. The other benefit is the reporting from it and the fact it allows us to see response times and how long a call was open.