Avis clients sur ZENOTI

Wellness software that does really well!

Commentaires : Been using this software for over 4 years, it is consistent and supports most operations of the salon. Interacted with many members of the Zenoti and they are always forthcoming with solutions and ideas. We now use Zenoti as the core software and integrating with other software to compliment and support the day to day functions of different departments.

Avantages :

- Real Time - Easy access & navigation - Setup and implementation is quick - Support and troubleshooting is quick - Mailer on regular updates, testimonials and industry best practices

Inconvénients :

Chat support on complex scenarios/ requirements. Sometimes it takes the whole day. Its easier to discuss complex requirements over the phone.

User friendly and great features

Avantages :

Zenoti is very user friendly and has so many features. We utilize Zenoti for booking, scheduling, inventory management, reporting, and marketing. It is nice to have a software that can do it all.

Inconvénients :

We would love if there was a consultation feature for Zenoti. We currently use TouchMD for our consultations, but if Zenoti had a consultation feature like TouchMD it would be nice to have everything in once place. Overall though, we are very happy with Zenoti.

Possible the worst user experience salon software on the market

Commentaires : Overall, the only reason we are sticking to Zenoti is the time we have already invested in implementing it. But if it can't perfect the fundamental features like an extremely smooth online booking flow that works 100% of the time, I believe we'll move on to something better sooner rather than later.

Avantages :

Zenoti offers the versatility and ability to customised most features

Inconvénients :

What's bad about Zenoti is a long list from our experience so far. The data migration process and onboarding was less than ideal as crucial data like appointment start time, services and total cost were 90% wrong. The onboarding team had the chance to fix it but they still got it wrong so we took the matter to our own hand and spent half a day manually fixing the data. They were also less than enthusiastic about implementing additional requests which were critical for our business, so we mostly did it by ourselves. The user experience is horrific to say the least. It's extremely complicated, made more difficulty by the fact that it was made with, what felt like, very little empathy for both the administrator and the end user. Simple changes to the webstore takes too many steps and it's hard to find my way around the configuration of our store. It took awhile but we figured it out.The Zenoti mobile experience for our staff was frustrating as it was much less intuitive and more clunky and some previous softwares we used. Our clients constantly complain to us how it was much more difficult for them to book an appointment online. It's basic issues ie. webstore doesn't redirect a user to the booking confirmation page after creating an account, resulting them having to go through the entire booking flow again - but the slot is reserved for 5 minutes so they can't book it until 5 minutes later (this has happened 4 times this week - that we know of).

Zenoti Review

Commentaires : It’s been great due to [SENSITIVE CONTENT]. Change is hard and he’s really helped us get to the system we need and want. I like the personal touch with our rep.

Avantages :

[SENSITIVE CONTENT]. He’s been Amazing at helping us adjust to the change. I Ike the way it looks and there’s some really easy functions to it. I like the class sign up.

Inconvénients :

There’s some things that are fluid with a yoga studio. The inability to change a clients membership between packages, for example is we do a challenge and they have an existing package, I would like to have the ability to set priority in pricing options. So the system will pull from the challenge or the most important one and leave the class passes I also do not like thaT you have to open an invoice to change the date of a memberships. We will our chase a membership say on Friday for a student who took class in a Monday and it’s a lot of steps to do that.

A very great upcoming Product!

Commentaires : We started with lots of downs as our setup process and some of our other system functionalities where not working. As more and more updates started to occur and we where given a rep for the product we where able to get all the assistance we needed to get rolling. I truly enjoy the experience and functionality now for this product and it has grown exponentially since we first started with it. I truly Believe it is the best product on the market right now!

Avantages :

The ability to consolidate multiple functioning systems into one.

Inconvénients :

There are so many features and access to fully customize that it can get really overwhelming during setup

Good system if you have a dedicated Customer Success Manager

Avantages :

The online & desktop booking is clean; employee app; ability to configure many different types of marketing programs; can grow with you; moderate level of customization

Inconvénients :

It is SO complicated; there are a lot of steps for seemingly simple tasks; use of the support messenger is necessary to navigate it but it can be challenging getting the support you need as the team is based in India and there is varying levels of expertise among the team. That said, if things go poorly enough they assign you a Customer Success Manager who serves as a point person and ours is EXTREMELY helpful. Had we not received someone we may have switched systems but it's perfectly manageable with his support.

Zenoti is great for use with salons and spas.

Commentaires : Online booking has been a solid improvement for our business, I was nervous about it but it has filled all the gaps, and there are many more areas to gradually delve into to help make it run smoother.

Avantages :

What I like the most about Zenoti, is the one to one care package that you get ongoing, they don't just stop once your in, you have someone to keep you going, to talk to about problems, to encourage you to try new things to advance your business and to keep encouraging you into it if you don't make the time.

Inconvénients :

There is nothing that I have found that I dislike, if I have a problem I tell [sensitive content hidden] and she helps get that problem fixed.

Zenoti Review

Commentaires : I feel like a lot of our Zenoti set up and troubles have to do with not having consistency in our Zenoti team. I was moved around from team to team and during a really important phase of our business, i wasn't able to get ahold of anyone to help me. I always felt like i didn't know who to reach out to .

Avantages :

It is comprehensive and has the ability to be used for a number of different businesses. We are a clinic, fitness center and juice bar.

Inconvénients :

It isn't the most user friendly and it seemed to have a really long learning curve to learn where to get to what I needed to get to. It also seems like a lot of customizations need to happen in order for us to get what we really need. That is frustrating.

Amazing Software: Zenoti!

Commentaires : Overall, Zenoti is an excellent software that can help businesses in the beauty and wellness industry manage their operations more efficiently. It is very comprehensive and feature-rich, and it makes it easy to track data and make better decisions.

Avantages :

Zenoti is an incredibly comprehensive and user-friendly software for managing businesses in the beauty and wellness industry. It is a great tool for managing customers, staff, and finances in one place. It also makes it easy to track and analyze data in order to make better decisions and grow the business.

Inconvénients :

Zenoti can be a bit overwhelming to learn at first, as there are a lot of features to understand and it takes some time to get acclimated. Additionally, some of the features can be a bit slow to load or buggy at times.

The BEST!

Commentaires : Truly, the people at Zenoti are amazing! They are patient, kind, and respectful. Their goal is to make you happy!

Avantages :

The product is VERY user friendly. The implementation team was amazing. AND the continued customer support is outstanding!

Inconvénients :

Some reports are not available unless you pay to a more robust subscription.

Great for managing multiple salons!

Commentaires : It was fantastic. The beginning phase of it was extremely all about sales which was hard because i am very "get to the point" and there was slight miscommunication on some things we thought we were going to be able to do that we didn't end up gaining access to due to [SENSITIVE CONTENT] not having the right information. But again, very minimal when it comes to all the great things we gained! Our onboarding & development team was AMAZING. We scheduled frequent calls and they were completely on target with our launch date and they were honestly so amazing. I talk to them so much they started to feel like family and I am truly going to miss them! Everything on Zenoti's end between the onboarding, development and then our Customer Success manager after going live, it was all so great an organized! They are truly there to give you anything you need and they will spend all the time needed with you to help you!

Avantages :

Something that I loved about Zenoti is how custom you can make it. We are a 5 location business where all of our employees work at all of our salons. Cutting down the time when it comes to running reports & running payroll has made a dramatic difference in my day to day use. Also for our salon coordinators, there are so many features that took away tons of their daily tasks because the system does it automatically. Now it has freed up more of their time to focus on being more available on the phones & helping with retention projects. Also, If your someone like me that doesn't have time to sit on hold for hours waiting for a customer service personal to get on the phone to answer questions , then Zenoti will be great for you because you have access to a 24 hour chat box that someone replies within minutes!

Inconvénients :

I would say there is any cons that make a huge difference for me? I look at it as I gained so many benefits that the little things that confused me are not a big deal. The one thing that doesn't make sense to our business personally is the way the invoices operate, once an appointment is created, its considered an ope invoice. If someone "no shows" and your staff isn't on it when it comes to no showing or cancelling them, That invoice will stay open & effect payroll. Again, not a big deal as long as you have a staff that is on top of their duties, it shouldn't be an issue (:

Goodby Square, Hello Zenoti!

Commentaires : The sales, transition, development and support team are PHENOMENAL! At no point in our interactions did I feel dismissed, unheard or misunderstood. I felt confident with them the minute I spoke with their sales team and I have that same confidence post launch. Any issues we had were addressed and resolved the same day!

Avantages :

Overall the software has many features and capabilities that can be easily customized to fit your business. This software is like the "Amazon" of booking software for salons and spas and a must have if you operate multiple locations. At present I can't and don't use all of the features but I love that I have the opportunity to grow into the use of the software and still expand my business in future. I loved the onboarding process the most as it had in depth training videos and how to articles on virtually every feature offered; and what I couldn't find or didn't understand the 24/7 support team addressed personally.

Inconvénients :

So far, I don't have any dislikes about the program. There's a very steep learning curve when it comes to using this software but with daily use, I'll become an old hand at it in due time. The amount of settings this system has is incredible!

Great for managing multiple hair salons

Commentaires : As a business manager I have more oversight of how the business is performing and I am also able to support my teams better. It is early days using the software but so far the experience has been very good. I am also extremely impressed with the team that has set up the software, they have worked tirelessly to meet deadlines, and have communicated really well throughout - I like that they invite customers to Basecamp for transparent communication

Avantages :

Our number one objective was to move to a cloud based product for remote access and to centralise our data. In this regard it has been very successful, and the Zenoti team were brilliant at importing and merging all our services and products. I think the inventory section of the software will work very well for us, help us save time ordering and help records be more accurate. The booking is very good also.

Inconvénients :

I feel that scheduling could be better, so that it is easier for employees to work across different sites and for people that work in other roles (such as trainers) still be able able to be scheduled and hours worked be recorded.

If not now, when?

Commentaires : Exactly what my business needed - a software package that is completely customizable to the needs of my business.

Avantages :

I had anxiety about switching because of the potential impact it would have on my business, but in hindsight so glad I finally did. I was not happy with my former vendor and hadn't been for quite some time.

Inconvénients :

The project was lengthy and a substantial investment of time and collaboration.

From Mindbody to Zenoti

Commentaires : It's been a challenge switching platforms however, it is something I would recommend that most users of mindbody or similar platforms switch over too. [SENSITIVE CONTENT] really made something that is always difficult into as easy of a process as possible.

Avantages :

I've really enjoyed all of the features that are tailored to medical spas instead of a system that is designed for day spas.

Inconvénients :

I think that there are a couple of features that are not MAC friendly. I think It would probably be a little easier to use with a PC

Zenoti for your Medspa and Salon

Commentaires : We are able to provide great customer service and experience all in one place. We used to have a software for our CRM and then one for Marketing. Now we can do all in one place which is fantastic!

Avantages :

Zenoti has a ton of features that make their software stand out to others that we looked at and the competitor that we used for 20 years. We love that Zenoti focuses on the client experience and has helped us enhance it by having a loyalty program, texting capabilities, email capabilities, marketing capabilities, an app and more all in one place!

Inconvénients :

The hardest part about this software is that their support team is based in India and although someone is always available via their chat, I would like to be able to pick up the phone and get answers to my problems immediately.

Incredible Ability to Tailor this System to the Practice/Business Model - Great Support Provided

Commentaires : We have waited a long time to do this review as we have really taken time to grow into this very robust system. I have done other reviews on this website and when something doesn't work...I am not shy to report it. However, I have really enjoyed the solid staff at Zenoti. I like that we can communicate easily via text and also by phone when in a pinch. We have added various aspects of their system as we have grown. For example, we weren't using the email capabilities to their full capacity nor the text campaigns until this last 9 months. We also began creating memberships over the last year that are an increasing hit here with our patients. I think that if you have a limited number of items in your inventory, then you should definitely use Zenoti. We just had way too many items and we needed one that could hook up to a scale to measure grams, etc. There are a lot of cool features in Zenoti as you dig around. I think just knowing that it will handle all of your basic aspects for services and scheduling quite well is great and then knowing that as you get more familiar...after the onboarding is over, start to explore the other aspects it has to offer. All in all great product and really good people on staff. Makes me want to go to India to meet everyone!

Avantages :

We started using Zenoti before it was even Zenoti...it was called Manage My Spa! -love the ease of creating services -robust patient info database with ease for creating reminders for a variety of things related to payment and customer service - ability to store CC info safely and securely - reasonably priced text messaging system - ability to create packages and memberships - ability to create online purchasing of services and products - can set up merchant account to accomodate facility as a health/medical facility so patients can use FSA/HSA cards -ability to create html coded robust email reminders and follow up -fabulous timely and friendly customer support. Do not let the fact that the customer support is in India steer you away. My experience is that the people of India and those working specifically for Zenoti REALLY understand business and the bottom line. They work hard to get things done in a timely manner. - On boarding staff was really helpful -Great marketing options from Text messaging to email campaigns. -increasing number of good reports for business analysis

Inconvénients :

- we didn't like using this system for our very large inventory (7,000 PLUS items) - at the time (2 years ago) it took too many clicks to check our patients out and we found that for us we needed to keep our services separate from our retail options as patients were using FSA/HSA cards - creating the memberships has been a challenge. We find that there are a LOT of options and we have needed to have our hand held a lot on creating them; however, once they are created, they seem to work great. - creating the online store has taken a lot of hoops to jump through, but again - the customer support was right there assisting us every step of the way. -it's not HIPPA compliant. So we have had to make certain adjustments in our system to accomodate this. - For some reason their merchant receipts also state the sex of the individual. We have shared this with the staff and don't know why it's still on there. In the US, people really don't need to see that they are a Female or a Male who has checked out and purchased XYZ services. It just seems weird and irrelevant.

Awkward and overkill for a small salon business

Commentaires : We chose to work with Zenoti because they are a local company and allowed us to use the system for free in exchange for helping them adapt the system for small business use. However, the software they provided was too quirky and unstable for us to reliably deploy into our business, and the interface was difficult to use and unattractive. Despite their best efforts to make it work for us, we were sinking too much time into troubleshooting and asking questions about the system, so we had to drop it.

Avantages :

It seemed extremely feature-rich for large businesses, and very flexible and customizable from the backend by Zenoti. However, it was overwhelming and cumbersome for a small business like ours. We were guinea pigs for a trial run for small business integration, so we got a lot of attention and help from the developers.

Inconvénients :

The interface looks dated and unattractive. Also would load with visual glitches on certain browsers. Tremendous amount of features was overwhelming and unnecessary for a small business. POS integration was awkward and unreliable. Despite the fact that we got a lot of attention and help from the developers to try to mold Zenoti to our needs, we ended up spending too much time fighting with the system to the point that it was harming our productivity and we had to switch to something that was more stable and plug-and-play ready.

Zenoti

Commentaires : I have been able to work with an account Manager- [SENSITIVE CONTENT] who has been really helpful and has connected me to resources when needed. We had an issue at first with our injectable faces loading on treatment notes. This was something within the software that could not be fixed immediately- it required the engineers to get involved and many phone calls and follow up because we did not understand why this was happening- we were able to meet with the [SENSITIVE CONTENT]/other employees who helped ensure things were resolved. I have not had a major issue since that and I was pleased that even as a small account we were given attention.

Avantages :

I have been really happy with the program overall and I have used many different programs in the past. Many marketing and reports that I used to pull manually and put into excel are now automated. I appreciate the functionality that it has to offer and have not found it to be cumbersome to teach new employees or for the medical staff.

Inconvénients :

Recommendations for new adopters: The more you front load your learning of the system- Everyone completing all the modules, using the ? button in the system first before contacting support, getting very involved in the setup of your system, forms and inventory- the better. Retake the same modules once you have 6 months of operation with the software so that you can elevate your understanding and ask new questions. Understand ahead of time that your first layer of support is always online so if you do not have a person who has the time and flexibility during the day to resolve any issues or questions that come up with Zenotis support team- your team may be frustrated. I am a non-clinical operations consultant who handles these types of things for my employer so it is not an issue for them.

my experince from zenoti

Commentaires : It has been approx 8 years I am using Zenoti and in these 8 years I was approached by lots of other Salon software Salesperson,I have tried the Demo version of their Sofware, but Still, in 8 years I cannot find an alternative to ZENOTI
This Software is the perfect Billing Solution for every Salon.

Avantages :

I am using Zenoti Since 2013 that time It was named MangemySpa.Before Zenoti we use to do Manual Billing and accounts, after using Zenoti I found that what technology can do for Salons. Zenoti Really helped me to Streamline my Buissness,It has all the tools which a Salon owner needs to Grow his Business. It has been approx 8 years I am using Zenoti and in these 8 years I was approached by lots of other Salon software Salesperson,I have tried the Demo version of their Sofware, but Still, in 8 years I cannot find an alternative to ZENOTI This Software is the perfect Billing Solution for every Salon.

Inconvénients :

the software is little expencive in comparision to comptition software

Nightmare experience with well-meaning people

Commentaires : We are able to ring up guests using this software.

Avantages :

The salesperson was lovely and provided excellent attention during the sales process. After months of surveying the spa software choices, we moved from Booker on the strength of her demos and promises. It was also so refreshing to have a real human to speak with after months of aggravating customer care from our previous software provider. The people at Zenoti are well-meaning and they seem to care.

Inconvénients :

I don't want to have to write a bad review because the Zenoti people are good people. But I want, to be honest so other spa/salon founders do not go through the experience we have been through. Running a spa is tricky enough--your software must support and lift you up, not take you and your entire team's morale down. Unfortunately, we have come to the conclusion that Zenoti's customer service is lip service. :( They have promised to work out the bugs in the system, but after months of promises, the bottom line is that there are no results. The promises made by the salesperson were not fulfilled. Even though we paid $3K for the data transfer, we had to hire four of our own team members to transfer over the data and memberships. (They said they would refund us $1500.) The day of going live, Zenoti erroneously triggered 250 emails going out to our members telling them they had a facial the next day. We were flooded with calls and emails from our members as a result. The general consensus within our team is that everything is overcomplicated. It is not an intuitive or seamless process. Payroll is time-consuming and reading the reports--it takes triple the time to go through it all to ensure accuracy. One team member summed it up: "They are like bad boyfriends. Booker was hell, Zenoti is hell. Which hell do you prefer, the simpler one that never talks to you or the hell that's trying to be the Harvard professor?"

Review by a Supercuts Owner

Commentaires : Despite the significant increase in price, service and support provided has always been very good and overall have been very satisfied with SuperSalon

Avantages :

Technical support is and always has been excellent. Technical agents are always very helpful and see issues through to completion and satisfaction. For instance Tech Agent [SENSITIVE CONTENT], stayed on phone for nearly 1.5 hours staying after his shift for almost 30 minutes to go above and beyond to help complete and resolve issues.

Inconvénients :

Just increased monthly cost by almost 3X (unaware of the corporate politics but fairly sure that this increase was the result of pressure/mandate from outside influences)

If you want a reliable system keep searching

Commentaires : I have been on Super Salon for 2 1/2 years because my Franchise required it. It has been a long journey. There is conflicting data between reports. When we first took over, getting the register to balance was a nightmare as it was very glitchy. It would add the numbers up different every time we put them in. Customer Service is horrific. We are on hold for an hour and a half when we push the prompt that we have someone at the register. If we reach anyone at all you cross your fingers that the person who answers can help. It's common for each person you talk to will tell you something different. Many times my tickets have been escalated with no response so we realized the issue was something we had to live with. Their online booking platform is frequently down costing us an unquantifiable amount of business because the majority of our guests book online. When they show our salon "offline" it also includes a link to search for other salons. Its not bad enough our software doesn't work, they are actively steering our guests somewhere else. When we re-opened from COVID shutdown they reduced hours so we couldn't even reach support during regular business hours. I finally asked to be let out of the last couple of months of my contract because of the negative impact on my business utilizing this platform. I was informed that I would be held responsible for every penny and would be sent to collections if I didn't pay.

Avantages :

Nothing, really. It was the approved platform with my franchise.

Inconvénients :

The platform. Lack of customer service. Unreliable. Inconsistent.

Has literally everything! Powerful automated marketing amd client relations, easy interface, apps.

Avantages :

You have a beautiful dashboard to see appointments for the day/week/month, promo performance, inventory status, revenue and real-time online mentions. Dashboard fully customizable to your preferences. Automation is fabulous. It tracks retail products sold and will send how to use email to cliemt as well as reminder that your product is getting low and sends a promo to come back for another service offering discount. 3 apps one for management, employees and clients/public. Send push notifications, get instant feedback, eliminating a bad review reaching the web. Tracking employee performance for upsell, product usage and any internal metrics you want. Employees can see real-time tips, client reviews, performance between colleagues, status if goals or contests are set by managers but best is they can input client data building profiles to personalize their experience or direct market them. Club members? No problem. Automatically discount or whatever membership provides. Client loyalty options are endless. Thats only half.... Zenoti will be the number one software in a year. They have a huge infusion of investor cash for 2017 and will be the biggest display front and center at ISPA 2017. I used booker, spa soft and others. Not even close. Zenoti comes to your spa or salon and sets it all up. But what you put into it that determines what you're success becomes.

Simply Superb - Highly Recommended

Commentaires : Hi there! In the recent past... it's twice that we left & came back to Zenoti. We as a brand was in a hurry to complete & set up things ASAP which didn't materialize till the time, we visited ZENOTI office in Hyderabad & were taken across their office & complete product presentation was given to us, which was amazing to know & understand the process. We wanted to leave Zenoti for the second time, but things changed & we had seen a big & better picture & understanding of how a brand works & needs to be operated. My rating for Zenoti was 1/2 keeping in mind of the past, now we are moving into the right direction & process with the help of [SENSITIVE CONTENT]. My rating now to the brand is 3.5 & saving the balance for the last :-) She has at all times guided us to bring the best in us & lots & lots of interesting Ideas on board now. Can't wait for see. Thank you [SENSITIVE CONTENT] & all the team behind the brand Zenoti. Continue the good work. Indeed the BEST Salon software to be recommended.

Avantages :

Tracking of services, staff, service continuity, billing, reports, offers, packages, almost everything looks interesting here.

Inconvénients :

Inventory should be more user friendly. Can add more towards it for better operations. Like creating invoices, credit note, stock transfer, stock shifting, etc.