Avis clients sur Paycom

Paycom - Employee Self Service

Commentaires : It is relevant for my work. I work remotely so I need to make sure my Manager can monitor that I work during my schedule.

Avantages :

Paycom is easy to navigate, it is user friendly. It is complete with the time management for your time clock, for your time-off requests, the contact information of HR, company information and payroll.

Inconvénients :

The punches, can have double or no punch at all. You will need to review whenever you log in to make sure your punch is in records. This happen sometimes.

Paycom handles forms excellently

Commentaires : Paycom was the payroll service we used. They are trained to complete all the forms, calculations and procedures and do it correctly. The difficulty of the operation lies in taking on the heavy lifting of processing our salary so that I can focus on building my company. We transferred from ADP to Paycom and the decision was absolutely the right one. I wanted to be treated like I was local and not like I was a number or an abstract entity. Paycom fits the needs of a small business and meets the needs of a small business, thus meeting my requirements. Over three years of experience with Paycom has been rewarding for all involved. We have an excellent relationship and I feel that Paycom respects my employees' time, is efficient and professional at every opportunity. Paycom takes care of calculating, paying and filing payroll taxes, wages and computations, and does it successfully the first time.

Avantages :

I researched the qualities of ease of use, cost and being a proven provider, plus I have to tell you that Paycom delivers on all fronts for my small business. Payroll runs in just a few minutes and if anything goes wrong, my representative communicates quickly and efficiently to prevent anything from intercepting our employees' payroll accurately and on time. Paycom is a security and law focused kind of company, knowing this makes me feel comfortable that security is a priority, just like for our restaurant, it's important to them.

Inconvénients :

My rep discussed the readability of the reports with me at the beginning of 2017 and immediately my concerns were addressed and resolved. If you give Paycom good reviews, they fix the problem right away.

Not a good fit for a Small Business

Commentaires : Should have never signed up with Paycom, should have looked for a Payroll company that caters to small businesses.

Avantages :

Not a good fit for a Small Business ! they treat you like a corporation from the start, they charge misc additional fees, payroll system NOT user friendly. Waste of my time and money.3 months in and still can’t get timesheets to work.

Inconvénients :

Not easy to use by administrators & employees and Takes too long to get up and running.

Paycom simplifies manager and payroll/HR access

Commentaires : Paycom has numerous advantages, one of which is that it allows workers to review their time sheets and paychecks before they are officially submitted.

Avantages :

It's simple for staff to utilize Paycome to review and sign off on their own timesheets. Your devoted specialist's constant help has been greatly appreciated. If they don't know the solution, they'll go look for it and get back to you. What I need is a business that specializes in finding and applying solutions.

Inconvénients :

My only complaint is the price, but that's only because I'm a miser. The only drawback I've experienced is a delay in receiving my tax results. But if I wait patiently, I can get anything I want.

Miss Paycom

Commentaires : I took it for granted. We use workday now and I’m so mad now. It’s frustrating. I just wish they would improve their education portion.

Avantages :

I love how easy it us to navigate Paycom. Clear instructions, easy to understand and use. I love the tabs and dashboard

Inconvénients :

Boring courses that had cheesy and or stale content. Most of it was entry level content that applies, but it always felt like review. I didn’t feel like I learned anything new or interesting

Functional payroll and timeclock with mobile capability

Commentaires : It's been very positive, there are a lot of instructional docs and videos to help and support is pretty good.

Avantages :

Fairly easy to use, mobile app works very well.

Inconvénients :

A few features are buried but not too terribly hard to find.

Paycom is exellent, just don't forget your password, you may never be able to log in again.

Commentaires : I've been using it for a little over a year and have very little complaints. One thing that is a bother is the trouble with logging in, and it is sometimes sluggish.

Avantages :

It is wonderful to be able to check you time card for errors, put in for time off requests, and is overall an extremely easy to use and handy application.

Inconvénients :

Many co-workers have great difficulty with log ins and password changes.

Great way to keep track of paychecks

Avantages :

I used paycom a few years back while working for a previous company. It was primarily used to clock in and out for work. I really liked how easy it was to use and helpful links were provided for features I had difficulties with. I could also keep track of paychecks, the amount of taxes I was paying, and whether my timesheet had been approved or not among others. Having this online system really came in clutch during the pandemic when we had to switch to online work.

Inconvénients :

I'd say I least liked how overwhelming it is to use initially. It took me a few hours of looking around to understand where everything was and how to use it the intended way.

easier workflow

Avantages :

It is a platform that with its usefulness facilitated the workflow to decrease by allowing employees to interact in a special way when reporting information for payroll, vacations or additional payments that sometimes they forget to make, there is closer communication with each one of the employees

Inconvénients :

for the function with which I use this software there have been no failures

My Year with Paycom: The Good and the room for improvement

Commentaires : Despite its minor setbacks, Paycom is a substantial asset to any HR department. Its impressive range of features has greatly eased HR and payroll tasks, improving efficiency in HR operations.

Avantages :

My favorite feature of it is, its reporting capabilities. It includes detailed reporting and analytics capabilities. It can generate various reports related to payroll, benefits, and HR. HR can use those reports for data-driven decisions of the organization.Its entire process of tracking hours, managing benefits, and calculating salaries are considerably streamlined. Furthermore, no need for manual calculations and it reduced the payroll processing time.

Inconvénients :

Due to the variety of options, the UI may be a little confusing for new users. Finding what you're looking for in the app may take some time.In the mobile app, some features aren't available, and the user experience could be enhanced for better navigation and usage.

It pays to use Paycom!

Commentaires : Paycom has made everything related to HR easier. Whether it's payroll, benefits, SOP's, document signing even business process tutorials, everything is in one place now and easier to access and interact with.

Avantages :

Paycom was, at first, difficult. Like any new software you want everything to be where it was before. It wasn't. However with just a few short uses and the tutorials I realized that it was easier, faster and better organized than the software we were using before, which was online based instead of app based. Thank god we switched to Paycom, which made all of our business lives related to HR processes faster, easier and more efficient.

Inconvénients :

Once I learned it I have not found anything to complain about. Okay, the fingerprint log in doesn't always work perfectly. :) There.

Full featured, very customizable - probably overkill for many

Commentaires : Painful to setup (lots of that was specific to our organization), but also a good exercise. Think things will be easier now that we are ending our very long and complicated setup phase.

Avantages :

Focus on compliance. Very little it cant do, but some things are so tedious to get set up, that it ends up being impractical to actually exercise the software to its full capabilities.

Inconvénients :

Not as easy to pay people different rates for different jobs or tasks. Creating and assigning shifts can be finicky and time consuming. It can do so much and is so customizable that sometimes even the support staff don't fully understand how it all works.

Paycom for employees

Commentaires : Overall I like Paycom very well. It allows you to keep up with your times, PTO hours, print off paystubs, and request vacation days all from your phone. No more filling out paperwork and worrying about it getting lost. Everything can be done from the app on your phone.

Avantages :

It's easy to clock in and out for your shift. You can clock in and out straight from the app on your phone. No more waiting in line at the time clock, no codes to remember, no fingerprints, just a quick tap of your phone.

Inconvénients :

It can be difficult to make a correction on your in and out punches sometimes. You have to wait on approval for time corrections.

Lot's of Features

Commentaires : Overall I would still recommend Paycom to most people. They are a one-stop solution and are release new features regularly. I just wish they would spend some more time perfecting their existing modules.

Avantages :

We bought most of the modules and it has improved some of our workflows. The biggest part is our staff actually uses the app which has helped us and removed some of the data updates, like phone changes or direct deposit changes from our managers and HR staff. It also has brought some of our previously separate software into one solution.

Inconvénients :

There are a variety of areas that even as the administrator I can't change or see. The modules are designed for normal business practices, however, for a lot of companies, there are often special cases and exceptions to rules. These can be difficult or impossible to do in the system. We have actually rewritten some policies to fit into what the software can do.

Loved as an admin

Commentaires : Overall, I liked Paycom, it helped us consolidate HRIS and Payroll into one platform and upload mass employee data rather than having to enter it by hand.

Avantages :

As an Admin in the background I loved the reporting capabilities! You can report on anything and everything and customize the report however you'd like.

Inconvénients :

The team did not find it fully user friendly. It would take a lot of clicks to find what they were looking for. Also, by moving to Paycom, it made our 401k process a lot more manual. Having to enter employee rate changes by hand and upload 401k deductions by hand as well.

Paycom excels for Employee Self-Service and Small HR Teams

Commentaires : Our business evolves on a monthly basis and Paycom has assisted us in ease of changes. We have realized many benefits through employees taking charge of their self-service, most recently the new hire on boarding experience through Self-On boarding.

Avantages :

Paycom allows employees to take their data into their own hands (W4 changes, direct deposit, address changes and more) allowing HR teams to focus on more strategic initiatives for their business.

Inconvénients :

Some functionality does not fit our business model.

A HRIS System That WORKS!!!

Commentaires : In February of 2020, we were introduced to our Transitional Specialist and that was [SENSITIVE CONTENT HIDDEN]. WOW!! What an exceptional person and specialist [SENSITIVE CONTENT HIDDEN] is. From the first meeting/training to the last meeting/training, she was able to teach, explain and get back to us on questions quickly which was always above and beyond. [SENSITIVE CONTENT HIDDEN] was very clear on what she needed up front and was never hesitant to clarify things that were not clear to her. The one thing that stood out was the system that we had was not user friendly when it came to pulling certain information out to send to Paycom but that did not stop her from making it happen. Her work ethic was always professional and positive. Trainings were easy because she always took time to explain why each step was important as opposed to just click here and move on. Her note taking while training was happening impressed us because she never started a new training session each week without handling last week’s questions. She always had the items fixed or had the questions answered. [SENSITIVE CONTENT HIDDEN] is incredible not only on the trainings but she always gets back to our emails in a timely manner every time!! Turnaround time and getting straight answers from [SENSITIVE CONTENT HIDDEN] was so refreshing since our old system did not offer that. We are confident that the Paycom team all follow this policy. Paycom is a phenomenal HRIS system!

Avantages :

In every aspect from payroll to recruiting to onboarding Paycom understands the importance of people's time. Paycom functions are quick and easy to use. The approval process from department to employee is simple and easy. The phone app is quick and employees do not have to spend time looking for what they need, everything is laid out in a clear manner. Applicant tracking is easy from start to finish. Our company also has the expenses part and for our team it is really easy to work from their phone and then submit. Payco definitely has many different components but each one is easy to use. This is a great investment because it is all at your fingertips. The last part is you don't have to get all the components at once you can customize the system to work for what is right for your company.

Inconvénients :

So far I do not have any cons. I am impressed with how the company runs.

A well-rounded, feature rich HRIS

Commentaires : We use the Paycom HRIS similarly to most companies might us it; for payroll, employee management and talent acquisition. The system has decreased the amount of time we spend on every day tasks. It's simplified the payroll process, transitioned us from paper to digital in many ways and added value to the new hire process. The ability to on-board new hires electronically has been a vital time savings. Our reduction in paper cost is significant. Overall, our Paycom experience has been very positive. It's re-defined the way we handle HR tasks. It's brought our candidate experience to a new level and has resulted in immeasurable time savings. Any issues we have are overshadowed by the fact that we can always reach a knowledgeable account representative that is willing and eager to help us. Paycom continually proves themselves to be a partner who has a vested interest in our success. I would not hesitate to recommend Paycom as a full-featured HRIS or for any of their many specific modules. As someone who has used all of their modules, I can attest to their quality and accuracy. They should be a top contender for any organization shopping for an HRIS.

Avantages :

Paycom may not have the brand recognition of a larger HRIS, but that doesn't mean that it shouldn't be a front-line contender. The software is robust with capabilities that round out its fairly intuitive interface. If you have a need for an HRIS, chances are good that Paycom will be able to satisfy it. Our experience with their offerings includes Payroll, Employee Management, Applicant Tracking and other modules. While the modules differ in their complexity and sometimes require a modest learning curve, there's nothing inherently negative to say about any of them. Even with some time to adjust and learn the system, it can be credited for simplifying almost every aspect of our human resources administration. What's more is that Paycom is continually updating and streamlining it's software. Seldom a week or two goes by without a meaningful innovation to Paycom. I've taken notice that these updates most often the fruit of listening to customer feedback; something many companies aren't particularly well known for. In my experience, we've always been able to reach a representative at Paycom and they've always been willing to take our feedback. When practical, they've been able to implement some of the things that we've asked for. They've been quick to address any problems that we've experienced, either through software or user error. Simply put, Paycom is a responsive HRIS suite that continues to evolve while offering an outstanding customer service experience.

Inconvénients :

Paycom offers a bevy of features, but you won't find all of these enabled at the onset. As you dig through the manual, you will find interesting features that aren't present in your HRIS. This is usually because they're not enabled which doesn't always mean that they come at an extra cost. It only means that these specific features have not been turned on and that you need to request that functionality by contacting your account representative. This can be a bit frustrating at times, but it certainly makes sense not to enable everything in the system. I suppose that it is akin to training wheels. Paycom offers so many features and functionalities that enabling them all at once would likely be overwhelming to a new user. In this respect, it makes sense that certain, less popular features, might not be enabled by default. That's the case for some of the Paycom features, but you'll find it easy enough to have them enabled. It merely takes a phone call to your account representative who will have the feature enabled in relatively short order. Apart from that, not every aspect of the system is completely intuitive. There are some areas in Applicant Tracking, for example, that can be cumbersome and less than stream-lined. Some things are just harder than they should be - either due to the overwhelming feature set or ill-thought design. Having said that, Paycom is continually evolving and I've seen active changes to make all aspects easier to use.

Honestly not worth the cost

Commentaires : We've had Paycom for 3 years. Not a single rep we've ever worked with has had HR or payroll experience so they have no context for any of our questions or issues. You have to explain to the customer service rep how their own system works in order for them to understand the problem you're having. We've also had 6 different customer service reps in 3 years - they keep quitting. I don't blame them, they aren't given any of the knowledge or tools to actually be helpful. And don't expect to actually be able to get through to your rep when you call, you'll get someone else who knows even less. When you do get your rep, they always have to "get back to you" about your question but they rarely do. The most common answer or solution is "oh, the system can't do that but we'll put in a suggestion for it with our development team". Still waiting on most of those developments. Their big selling point is that it saves time - the trick is they mean it saves the employees time, not the Payroll people, not the HR people, not the IT people. For all of these people, processing time has doubled and some things are literally impossible to do in the system, things that are standard in any other system. Everything is designed to charge you more money and everything is overpriced. We're currently being forced into an update to their payroll module that will also cost more money. It's not an optional upgrade and it's not an upgrade we want or need, but we will be forced into it anyway.

Avantages :

Once you understand how it works, you can figure most things out for yourself. And you'll have to.

Inconvénients :

Everything is so manual that administrators will spend a lot of additional time on processes and transactions. Customer Service is really terrible - they don't know how their own system works and they don't follow through on commitments.

Allows for easier and simpler processes and efficiencies

Commentaires : Overall Paycom seems to solve my problems before they arise; the integration between what would have been separate platforms allows for simplified processes and efficiencies that allows me to focus on the big picture rather than focus on the small tedious things.

Avantages :

Paycom is a one stop shop with one singular login. One of the key things that has been most beneficial is self onboarding, which reduced the HR workload, provides a 'mid-phase' to a prospective employee and active employee, and helps get drivers on the road 4-6 days faster than our previous process. In addition, the consistent monthly improvements are always an added bonus and I continue to be impressed with the developments

Inconvénients :

We wish there was a better integration capability to our third party platforms - though we primarily use Paycom, our industry requires use of many additional platforms. An integration outside of an API/SFTP would allow for an overall holistic view of our employee workforce and operations.

Once the kinks worked out, we've been happy

Commentaires : Our largest issue has been that Paycom's PTO accrual functioned ONLY according to the process of payroll, which our company's does not (we accrue first of the month, roll over EOY, and tracking/accrual has nothing to do with a pay date). This has hopefully been fixed with new functionality rolled out, but we're still in the process of converting.

Avantages :

Everything is all in one place, and for the most part does exactly what we need it to do. Paycom is my 4th HRIS implementation, and the on-site support throughout implementation has so far been unmatched. Reporting is relatively easy to figure out, and having a dedicated specialist has meant that anything else we needed has been given to us well. No implementation has been 100% smooth, and there will always be errors in setup and functionality you thought would be there but isn't, but overall it's been good.

Inconvénients :

As with any tech company, turnover is insane. Throughout our implementation and post-live support, we have been the 1st or MAYBE the 2nd client these representatives have had. This has meant we were sold products that didn't work as advertised, set up in the system incorrectly, or support has been novice. This has been largely due to unseasoned employees who don't entirely know all of the answers yet. This makes it hard to get things done right the first time.

Not a good experience at all

Commentaires : We have been with Paycom for three years and the money I have spent with them has, many times, felt like I am being taken advantage of. If anyone wonders why we still use them, it is not easy changing payroll companies for a 300 person firm. I am sure their intentions are good, their product is not bad but their handling of problems is atrocious. It is unbelievably frustrating and 2019 is the year we start with someone else. There are a lot of good people there and a lot of poor management. Maybe they should take some of the little guys and move them up the ladder.

Avantages :

The time it took to convert from ADP to Paycom was good, but not high quality. Daily tech support was very good but levels above that began to go downhill.quickly.

Inconvénients :

Just about everything. Promises were made in the beginning and some of them were, literally, just lies. These empty promises were just completely ignored. Initial implementation was riddled with problems and very little support from tech side. Follow-up issues were addressed with "I promise to make sure everything is resolved". I heard this from a number of higher level people and never heard from them again. Every year our W2s were sent out incorrect without being allowed to review them prior to posting them to employees. Adjustments were made to our bi-weekly payroll without our knowledge and it took sometimes days or weeks to get explanations. We were charged for things that we were told were part of the payroll processing fee. There are so many things they do wrong, consistently, it is hard to give them any credit for what they do right.

Preferred software for our Payroll and timekeeping needs

Commentaires : Overall, we are very pleased with Paycom's software and support services. Although ADP is more of the "household name" in the Payroll and timekeeping software space, and is slightly less expensive, Paycom seemed to be the better option.

Avantages :

Our employees like using AND as the business owner, I like the self-service nature of the software tools, especially timekeeping and punch edits.

Inconvénients :

On the administrator end, there needs to be more standardized reporting options. Also, from a user experience, too many click throughs are needed to accomplish a simple task or retrieve data. For example minimum of 4 click throughs just to retrieve an employee's contact info.

Paycom Review

Commentaires : The technical support specialists are always eager to help and patient. Take your time to train and learn the software in-depth from the beginning; I didn't and learned a lot months down the road that would have helped from the start.

Avantages :

The report writing feature is great. I like being able to edit most of an employee's check in the payroll grid.

Inconvénients :

The interface is not user-friendly. Sometimes you have to search multiple places or enter information in multiple areas that could easily feed into each other with one entry.

Paycom, my HR Department

Commentaires : None of the payroll companies I have used in the past even compare to Paycom. The dedicated specialist is very important to me and I can speak to them with any questions. With the other companies, my payroll account never seemed to be important or big enough with them and I was never able to get the help I needed. With that said, this made a situation where I had to figure everything out and make sure my filings were correct and on the correct forms. One thing I do not want to do is get messed up with payroll taxes. The other companies didn't seem to care if I was compliant and I never had a good relationship to rely on with their specialists. The costs associated with Paycom are also better than any of the above listed companies. Overall, Paycom is my HR Department and I am very satisfied.

Avantages :

The ease of use is the single best quality of this company. My payroll processing time has never been as effiecent or organized in my 18 years of having my business. I am on the site weekly and am very glad that I can process my payroll in a few minutes. I have w2 employee’s and 1099 contractors that I pay through my company. Having a tool that is easy saves me time and thus saves me money. The greatest asset that Paycom offers is their friendly and knowledgeable staff. I would be lost without my specialist. She is amazing. Once the payroll is complete, the reports are very easy to use and run so that I can keep track of all my expenses.

Inconvénients :

Based on my experience over the last 5 years of using Paycom, my specialist ensures that I have no cons associated with my service. She is great.