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Avantages :

Paycom can do a lot of different things if its configured correctly. It offers some useful integrations and can make a lot of the workflow side of things easier.

Inconvénients :

I have been waiting 2 months for them to fix a mistake they made on my W2. I was told that it would take 2-3 weeks to fix.

Paycom - Notes

Note moyenne

Facilité d'utilisation
4,3
Service client
4,3
Fonctionnalités
4,3
Rapport qualité-prix
4,3

Probabilité de recommander le produit

8,1/10

Paycom a reçu une note globale de 4,3 étoiles sur 5 d'après 719 avis d'utilisateurs publiés sur Capterra.

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Filtrer les avis (719)

Josh
Biomedical Equipment Technician
Utilisateur LinkedIn vérifié
Hôpitaux et soins de santé, 501-1 000 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Employee who loves Paycom

5,0 il y a 8 mois
Sous-titres en français disponibles pour la vidéo
N Armand François
N Armand François
CEO (Burkina Faso)
Utilisateur LinkedIn vérifié
Jeux vidéos, 2-10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

I'm very satisfied

5,0 il y a 2 mois

Avantages :

A very good application that facilitates our online payments and moreover it is very reliable

Inconvénients :

I didn't notice much, nothing to report. I'm very satisfied

Réponse de l'équipe de Paycom

il y a 2 mois

We're glad Paycom is meeting your payroll and HR needs. If you'd like to share more on how we could provide a 10-star experience, feel free to contact us at feedback@paycomonline.com.

Santiago
Client Services (É.-U.)
Services d'information, 501-1 000 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Paycome makes it easy

5,0 il y a 2 mois

Commentaires : Clocking in on mobile is so much faster. It's almost a reward not losing time authenticating on a computer. This is the best I've gotten in experiences with corporate apps.

Avantages :

What I like the most about this software is the ease of use. I can simply click it, launch it, unlock myself and then choose if I'm clocking in out for lunch/the day in mobile. The interface is super simple and shows you any notifications or anything that HR might have requested from you. Going on from there, you have all the same options as the web based version when you're using it mobile, including managing your time and submitting for time off/vacation. It has your benefits as a readily accessible, easy to get to tab and puts everything right at your finger tips.

Inconvénients :

Sometimes it does get stuck. You might have to sign in twice. But that really is it. Once before it double-punched but I was able to quickly fix it.

Réponse de l'équipe de Paycom

il y a 2 mois

Ease of use and effective simplicity are what make our product stand out for Paycom clients, and we're happy this has also been your case! Thank you for sharing your experience with us, Santiago!

Mary
PT (É.-U.)
Santé, bien-être et fitness, 51-200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Works, but frequent gliches

3,0 il y a 2 mois

Avantages :

This device, when working was easy to clock in/out and account for time.

Inconvénients :

However the device can sometimes disconnect unexpectedly and then cause difficulty with clocking procedures requiring emails and requests for time corrections, and when "dinged" by management on multiple issues it gets frustrating to get in trouble due to instrument error.

Réponse de l'équipe de Paycom

il y a 2 mois

What you are describing doesn't match the standards we have for our product. We'd like to learn more about your review and how we can resolve your concerns. Contact us at feedback@paycomonline.com, and a member of our team will reach out.

Brian
IT (É.-U.)
Services et technologies de l'information, 201-500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Paycom, good but could improve one big thing.

4,0 il y a 3 mois

Commentaires : Its a great software, If I were to own my own company and were looking at Payroll solutions, Paycom would be among the top 3 I consider. Paycor is even worse, so It should be good to know that yours is better than your competition. It does what it is supposed to do ,so, aside from some much needed functionality/interface improvement Its a great experience.

Avantages :

The ease of access and filling out onboarding documents upon first hire. It seems secure as well. An effective way to submit various schedule requests, that is, once the average user finally figures it out. The Mobile app is pretty easy to access and can be very useful. The quick response from the Admins.

Inconvénients :

Web Time Sheet (Read Only), this is Blocky and slow when submitting a punch change request. Greater efforts could be made with a user friendly experience in mind. When I first used it, It was confusing and choppy. The visual appeal is lacking with the format. Besides that, its great.

Réponse de l'équipe de Paycom

il y a 2 mois

It's great knowing our product has improved onboarding and scheduling processes for your organization. We appreciate feedback from our users and will be sharing this with our development teams. If you'd like to discuss your feedback in further detail, contact us at feedback@paycomonline.com, and our team will reach out shortly.

Trina
Payroll Specialist (É.-U.)
Hôpitaux et soins de santé, 201-500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Paycom

4,0 il y a 4 semaines Nouveau

Avantages :

Hourly employees can update their timecard through a punch change request option. This puts total responsibility back onto the employee for corrections rather than relying on supervisors to update. Supervisors only need to approve the request rather than complete the change.

Inconvénients :

Monthly changes to software sometimes create more work than reduce it. Paycom talks about "Best Practices" and "Efficiency" but then makes changes that reduces efficiency.

Réponse de l'équipe de Paycom

il y a 3 semaines

We're glad that Paycom has served your organization while you and your team dedicate your time to serving the community. We appreciate your honest feedback, and we'll share it with our team. Thank you for taking the time to leave us a review, Trina!

Felicia
Manager (É.-U.)
Produits alimentaires, 501-1 000 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Time clock

5,0 il y a 2 mois

Commentaires : I have been able to keep track of my hours, get access to my paystubs and W2s with ease. I absolutely love paycom!!! Would recommend to anyone!

Avantages :

I love the fact that I can keep track of my hours and PTO!

Inconvénients :

The app seems to force close itself a lot.

Réponse de l'équipe de Paycom

il y a 2 mois

We're glad you're loving Paycom and the ease it provides in time management and accessing employee payroll documents. Thank you for taking the time to leave us a review!

Brandon
PMO (É.-U.)
Production alimentaire, 201-500 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Convenience At its best

4,0 il y a 3 mois

Commentaires : Eliminates the need to waste time with waiting for information when you need it by allowing its users to simply log on to a wode range or helpful and important features

Avantages :

Ability to access the multiple features that have a direct impact on my employment. The ability to access hours,benefits,employee and HR information is such a great thing to have

Inconvénients :

Needs to be updated by management. After i was rehired it toves no information about current hire date or point system

Réponse de l'équipe de Paycom

il y a 2 mois

We've designed our product for our user's convenience, and it's great to know that we've been able to streamline the payroll process and free up some valuable time in your day. Thank you for your feedback!

Orlando
Orlando
Tec Informático (É.-U.)
Utilisateur LinkedIn vérifié
Internet, Auto-entrepreneur
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Paycom

5,0 il y a 2 semaines Nouveau

Commentaires : Excelente software siempre lo sugiero a amigos y conocidos.

Avantages :

El proceso de nómina se ha vuelto mucho más eficiente y en general, es una nómina mucho más fluida. También me encanta que tengamos un representante disponible cuando sea necesario. Si nuestro especialista no está disponible cuando llamo, se aseguran de transferirme a alguien que pueda ayudar.

Inconvénients :

No hay nada en este momento que no me guste de Paycom porque todo me ha sido explicado muy bien. Me gustaría que todas las fechas importantes, como cumpleaños, fechas de contratación y números de seguro social estuvieran juntas. En este momento, debajo de fechas y recursos humanos, el número de seguro social no está en esa sección. Al completar la documentación adicional, creo que tendría más sentido tenerlos juntos. Tener estos números reales juntos facilitaría la experiencia.

Réponse de l'équipe de Paycom

la semaine dernière

We're glad you're enjoying Paycom and our dedicated service members who work hard to ensure our clients receive great care. Your experience is important to us, and we appreciate you taking the time to leave us your feedback. If you'd like to discuss in further detail, please reach out to us at feedback@paycomonline.com.

Diego
Diego
GESTOR COMERCIAL (Brésil)
Utilisateur LinkedIn vérifié
Services financiers, 2-10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Muito Bom ! Indico !!!

5,0 il y a 2 mois

Avantages :

Gosto de usar. Atende bem ao que se determina a fazer !

Inconvénients :

Poderia ser menos burocratico. So isso ! Mas muito bom !

Réponse de l'équipe de Paycom

il y a 2 mois

We're glad you're enjoying Paycom, and we appreciate your feedback. Thank you for taking the time to leave us a review!

Janice
Janice
Marketing Administrative Assistant (É.-U.)
Utilisateur LinkedIn vérifié
Construction, 201-500 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

It gets the job done, but could use improvement

3,0 il y a 2 mois

Commentaires : It gets the job done, however, it would not be my first choice.

Avantages :

This software makes it easy for our team to clock in and out whether they are in office, or out on the field.

Inconvénients :

This program works pretty well overall for what we use it for. We have had some issues with our field employees as they are out on different projects and it is sometimes tedious to track which projects the hours should be assigned to, however, our team has figured out a way around that. It also does not allow for vacation time to be taken in less than 8 hour increments.

Réponse de l'équipe de Paycom

il y a 2 mois

We're glad our product has made clocking in and out an easier process for your organization. We'd like to learn more about your feedback to resolve any concerns you have. Contact us at feedback@paycomonline.com, and a member of our team will be in touch.

faith
faith
Direct care (É.-U.)
Utilisateur LinkedIn vérifié
Hôpitaux et soins de santé, 1 001-5 000 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

You need this app for your business

5,0 il y a 4 semaines Nouveau

Commentaires : Good

Avantages :

This is very easy to use and user friendly

Inconvénients :

I wish people could have access to their sick time through the website

Réponse de l'équipe de Paycom

il y a 4 semaines

We're glad you're enjoying Paycom. If you'd like to discuss your feedback in further detail, reach out to us at feedback@paycomonline.com, and we'd be happy to help. Thank you for your review!

Corey
General Manager (É.-U.)
Hôtellerie, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Everything you need, and probably then some.

5,0 il y a 5 mois

Commentaires : Paycom is a very useful tool, both as a manager and as an employee. It's functionality often exceeds the ability of the user. It is the most comprehensive program I've ever used to manage Payroll & execute Human Resources tasks.

Avantages :

Paycom is a comprehensive tool that allows you to easily track & manage payroll expense, the most controllable expense in our line of work. From clocking in & out, to procuring their own tax documents, the entire process can be done by an employee with a mobile phone using their app. However, this may create more work for those who manage employees that aren't so "tech savvy".

Inconvénients :

"Two Factor Authentication" is child's play compared to what Paycom makes you go through. Trying to remember arbitrary payroll codes and dealing with constantly expiring passwords & security questions lead to team members constantly asking management how to login to their own Paycom. In addition, due to it's exceptional functionality, the reporting system can often be overwhelming and slightly confusing. It may take several attempts to fine tune the report you're trying to produce, but at least once you've figured it out, you can then save that template for future use.

Réponse de l'équipe de Paycom

il y a 5 mois

Thank you for the 5-star review, Corey! We're happy to hear our comprehensive software is helping your organization easily track and manage payroll. We're open to feedback and hope you will share your thoughts further with us at feedback@paycomonline.com.

Erich
Director of Management Systems (É.-U.)
Génie mécanique ou industriel, 51-200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées :

Employee Driven Payroll

4,0 il y a 5 mois

Commentaires : From our old payroll solution, Paycom is head and shoulders above what we had before, it is efficient and the cost-savings in all aspects of HR are great. Standing on it's own, it has some quirks that we need to get used to and support is lacking at times, but once you can get to someone, it's pretty easy to get any issues fixed up with a simple phone call (although it may take you 2-3 of them to actually get someone).

Avantages :

Switching from our previous solution, Paycom allowed us to move towards more employee empowerment and transparency. We were able to move our time clock out of our ERP system into payroll directly cutting down the time to process. The initial costs of the product were good, although add-ons can be expensive for items. We can manage all aspects of the HR lifecycle from onboarding, benefit administration and sign-up, weekly payroll, tax calculations, even robust reporting through the system. Use of the website and mobile app makes it much easier to manage for employees and administrators.

Inconvénients :

Costs can add up as you add on features that you'd like to have, but have to justify the costs for them. At one time we looked at the LMS system, but the per user cost was prohibitive to add on to the payroll. Our original thought was to move away from our old payroll solution to save money, we end up paying about the same, but have a more modern infrastructure now and more app-based interface which is good for the users. Support could be better at times, while we have a dedicated rep, getting a hold of them can be a trick.

Réponse de l'équipe de Paycom

il y a 5 mois

Hello, Enrich. It's great to see that your company has benefited from using Paycom. Our software is designed to make all levels of employment easier and more efficient. We are excited about continuing to work with you and the opportunity to show you all the benefits our solution has to offer! If you have any additional feedback or suggestions for enhancements, please feel free to connect with your dedicated Specialist or our team at feedback@paycomonline.com.

KIMBERLEY
Systems Implementation (É.-U.)
Transport routier/ferroviaire, 201-500 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Extremely Robust HR and Payroll Software!

5,0 l’année dernière

Commentaires : Paycom representatives take the time to work with us on an individual basis to not only show us how to set up the features to our unique needs but they also performed training sessions with all of our staff.

Avantages :

The Paycom package has a multitude of different modules that you can either opt-in or out of making this completely customizable to your needs. Its integration with Great Plains to export payroll makes processing our payroll a lot less manual and saves us considerable time. The Employee Self Service feature puts the employee in control of their time off requests, direct deposit information, personal information, etc without the need to fill out manual paper forms. The employee's entry in the Employee Self Service updates their information immediately without interaction with our corporate HR department.

Inconvénients :

The setup of all of the features is a bit time-consuming but worth it in the end. The system is extremely robust and like all robust systems, it takes some time to get all of the features set to meet the unique needs of an organization.

Réponse de l'équipe de Paycom

l’année dernière

Thank you for the 5-star review! We're glad you are enjoying our customer service, and we're happy our software has helped streamline your payroll process. Feel free to share any enhancements you'd like to see with our team at feedback@paycomonline.com.

Utilisateur vérifié
Human Resources Manager (É.-U.)
Utilisateur LinkedIn vérifié
Gestion d'organisme à but non lucratif, 51-200 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis
Source : GetApp

A HRIS System That WORKS!!!

5,0 il y a 2 ans

Commentaires : In February of 2020, we were introduced to our Transitional Specialist and that was [SENSITIVE CONTENT HIDDEN]. WOW!! What an exceptional person and specialist [SENSITIVE CONTENT HIDDEN] is. From the first meeting/training to the last meeting/training, she was able to teach, explain and get back to us on questions quickly which was always above and beyond. [SENSITIVE CONTENT HIDDEN] was very clear on what she needed up front and was never hesitant to clarify things that were not clear to her. The one thing that stood out was the system that we had was not user friendly when it came to pulling certain information out to send to Paycom but that did not stop her from making it happen. Her work ethic was always professional and positive. Trainings were easy because she always took time to explain why each step was important as opposed to just click here and move on. Her note taking while training was happening impressed us because she never started a new training session each week without handling last week’s questions. She always had the items fixed or had the questions answered. [SENSITIVE CONTENT HIDDEN] is incredible not only on the trainings but she always gets back to our emails in a timely manner every time!! Turnaround time and getting straight answers from [SENSITIVE CONTENT HIDDEN] was so refreshing since our old system did not offer that. We are confident that the Paycom team all follow this policy. Paycom is a phenomenal HRIS system!

Avantages :

In every aspect from payroll to recruiting to onboarding Paycom understands the importance of people's time. Paycom functions are quick and easy to use. The approval process from department to employee is simple and easy. The phone app is quick and employees do not have to spend time looking for what they need, everything is laid out in a clear manner. Applicant tracking is easy from start to finish. Our company also has the expenses part and for our team it is really easy to work from their phone and then submit. Payco definitely has many different components but each one is easy to use. This is a great investment because it is all at your fingertips. The last part is you don't have to get all the components at once you can customize the system to work for what is right for your company.

Inconvénients :

So far I do not have any cons. I am impressed with how the company runs.

Réponse de l'équipe de Paycom

il y a 2 ans

We're thrilled our software has helped streamline your HR initiatives! Thank you for the 5-star review!

Utilisateur vérifié
HR Director (É.-U.)
Utilisateur LinkedIn vérifié
Vente au détail, 201-500 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Paycom - Improving the Task of Running Payroll

4,0 il y a 2 ans

Commentaires : Hard sales - it was not a comfortable sales process AT ALL. Lots of promises not all of which were fulfilled. Implementation team was great but I had to push really hard on some things that I knew must be there but my specialist didn't know about yet. BUT, we previously had a full time payroll manager and a part time recruiter, plus an HR generalist for our past system. Now we have one person doing all admin at about .75 FTE. We aren't maximizing the software but it's better than what we had before.

Avantages :

The employee self service feature and timecard management is fantastic. Their core philosophy is that employees enter, manage and approve their own time. There's a learning curve for sure, but ultimately - given my retail hourly workforce - this has been a huge sigh of relief over our prior timecard mgmt and the risk we had with managers entering employee time.

Inconvénients :

There are parts that are unnecessarily complicated - like the way that they have position mgmt set up, and how managers get access to open positions. The checklists and task management are also really complicated. There is no admin community or Special Interest Groups which is a huge miss. The peer sharing of best practices is something I miss very much.

Réponse de l'équipe de Paycom

il y a 2 ans

Thank you, we are glad you are enjoying our software and the convenience of employees entering their own information! However, we would like to learn more about how we can improve your experience. Please connect with our team at feedback@paycomonline.com, and we will share your feedback with our leadership team.

Tony
Director of Human Resources (É.-U.)
Pétrole et énergies, 11-50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Alternatives envisagées :

A really good system a couple of short steps from greatness

4,0 il y a 2 ans

Commentaires : The software is progressing nicely and is very easy to use. Customer care at the account level is very good. Direct customer service sometimes lacks skills, but part of that is due to the fact that there are so many new features and add ins being released right now that their customer service team seems a little behind the curve of indepth knowledge. Overall the stongest product on the market for small to medium sized companies.

Avantages :

The UI and ease of use is at the top of the market. Large easy blocks and buttons to click on make daily use very easy. Reporting isn't perfect by at the top of everything I've used or seen so far.

Inconvénients :

The system still hasn't caught up to how employees think about HSA's. Employees think of contributions to their HSA's in terms of how much comes out of each paycheck and not how much they want to contribute on an annual basis, but the tool forces them to look at it in a yearly format. The request is in and hopefylly they'll fix it soon, but it's there.

Réponse de l'équipe de Paycom

il y a 2 ans

Thank you for the review! We are happy to hear you find our system user-friendly. We also appreciate your feedback and will share it with our team. We would love the opportunity to learn how we can create a 5-star experience for you. Please share any other enhancements you would like to see from us with your dedicated specialist or with our team at feedback@paycomonline.com.

Armaan
Vice President & COO (É.-U.)
Utilisateur LinkedIn vérifié
Restaurants, 201-500 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis
Source : GetApp

Alternatives envisagées :

Paycom is Incredible and has the best support team!

5,0 il y a 3 ans

Commentaires : Engaging with our employees has been so much more efficient with Paycom! They love the interface and once they got the hang of using it, we began to learn things from them as we made our transition.

Avantages :

There are so many features within Paycom that we utilize to make our operations smoother and mainly to communicate messages from the top level all the way to our team members.

Inconvénients :

There are still times where you have to jump through certain hoops to get to an end goal, or a particular report is dug down deep somewhere, but for the most part, Paycom has been user friendly and their support team is great.

Réponse de l'équipe de Paycom

il y a 3 ans

Thank you for the 5-star review, Armaan! We're thrilled you have enjoyed working with our sales team and our support specialists! We appreciate your feedback, and we encourage you to continue sharing any enhancements you would like to see from us with your dedicated support team.

Daniel
Systems Administrator (É.-U.)
Machines, 51-200 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Alternatives envisagées :

Best of the Best

5,0 il y a 3 ans

Commentaires : Paycom is the corvette of HR and time management systems. We looked at many other products, and very few offered all native modules, and a nearly perfect user experience... Those that did would be the super-cars of the industry, they may be ultra performant, hyper tuned, or can do anything, BUT that often makes them expensive and hard to maintain. Paycom struck the perfect balance for our company.

Avantages :

Paycom pays their sales team and integrations people based on the success of the company they are selling to. The software is intuitive, web and mobile friendly, and most importantly all native to the paycom system unlike almost every other vendor we looked at.

Inconvénients :

A bit pricey, some modules are not included by default, not as flexible as some other tools we looked at.

Réponse de l'équipe de Paycom

il y a 3 ans

Daniel, thank you for the review! We're thrilled that we can support your organization's needs!

Utilisateur vérifié
Director of Accounting (É.-U.)
Utilisateur LinkedIn vérifié
Gestion de l'enseignement, 51-200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées :

One of the best solutions for HR

5,0 il y a 3 ans

Commentaires : Using Paycom as an Administrator is a breeze. Easy to set up, great for reporting, payroll processing, and customer support (I have a designated representative). No more case numbers or long waiting calls.
For employees, or standard users, the system is easy to navigate. The Paycom App is fantastic.

Avantages :

As Administrator of the system, Paycom is convenient/easy to use. The modules such as Benefits Administration, Time and Attendance, Document Management, Expense Management, Applicant Tracking, are very intuitive to use. The report writer is the best. Compared with ADP, Paycom is one of the most user-friendly HRMS out there. Customer support is great. Each account/company has a designated representative assigned.

Inconvénients :

Price. The products are wonderful, but it comes with a price. Every company/organization has its uniqueness. Finding a perfect HR software is not easy, but Paycom meets all the criteria I need.

Réponse de l'équipe de Paycom

il y a 3 ans

Thank you for the fantastic review! We appreciate you sharing your experience with Paycom! We're thrilled that you are enjoying our products and that you find them easy to navigate! If there are any updates that would improve your experience in the future, please let your dedicated support specialist know!

ANTONIO
Senior Designer (É.-U.)
Matériaux de construction, 201-500 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Alternatives envisagées :

It pays to use Paycom!

5,0 il y a 3 ans

Commentaires : Paycom has made everything related to HR easier. Whether it's payroll, benefits, SOP's, document signing even business process tutorials, everything is in one place now and easier to access and interact with.

Avantages :

Paycom was, at first, difficult. Like any new software you want everything to be where it was before. It wasn't. However with just a few short uses and the tutorials I realized that it was easier, faster and better organized than the software we were using before, which was online based instead of app based. Thank god we switched to Paycom, which made all of our business lives related to HR processes faster, easier and more efficient.

Inconvénients :

Once I learned it I have not found anything to complain about. Okay, the fingerprint log in doesn't always work perfectly. :) There.

Réponse de l'équipe de Paycom

il y a 3 ans

Antonio, thank you for the raving review! We are thrilled that you are enjoying your Paycom experience!

Elaine
Recruitment Specialist (É.-U.)
Hôpitaux et soins de santé, 51-200 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Alternatives envisagées :

Paycom- From Manual Processes to the Modern Age

4,0 il y a 3 ans

Commentaires : Overall our experience with Paycom has been very positive. Like any new system it has not always been easy, and some days I have really wished that hitting a computer did make it work better. However, if you take time to understand the system, and really think through your processes to mold them to what Paycom is designed to do instead of trying to may Paycom fit into your old processes, it always works out.

Avantages :

Paycom has been a massive change for my company. In January of 2019, we switch from a paper-driven, multi-system segmented way of running our HR and Payroll departments to Paycom, and we will NEVER go back! I worked with my team as well as Paycom's implementation team to get the system set up and then in training our Management Team as well as our employees in how to effectively use Paycom. After some bumps in the road, our departments are running smoothly, and we cannot begin to tell you how much of our time we have gotten back in our days because of it. My favorite thing about the system is how intuitive it is. Once you understand how the Personel Actions Forms work, you can easily understand the Performance Discussion forms. The things you learn from those programs will help you know how to interact with the other modules as well. We also really appreciate how often they create, advertise, and then released new features for free. Things that our team use regularly now did not exist when we first rolled out the system. It has made a massive difference in how we manage our people-data and administer almost every HR and Payroll function and several other processes besides.

Inconvénients :

The thing that we have struggled with the most is that the system is almost too customizable. Take a PAF (Personel Action Form), for example. On there is has an effective date feature that allows you to either back-date the pay-change or set it for a future date. We had been using that feature for months when an audit showed that the effective date was not working. When we contacted our Account Specialist, they said that they needed to "turn that feature on" before it would be working. There have been a few other features that we didn't know we needed to ask for them to be "turned on" and just assumed that they were.

Réponse de l'équipe de Paycom

il y a 3 ans

Thank you for the review and feedback, Elaine! We are thrilled that you and your organization are enjoying Paycom! Please let us know if there is any way we can improve your experience by either directly reaching out to your specialist or contacting our team at feedback@paycomonline.com.

Susie
National Director of HR and Payroll (É.-U.)
Utilisateur LinkedIn vérifié
Services financiers, 1 001-5 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis
Source : GetApp

Alternatives envisagées :

Outstanding Product and Support

5,0 il y a 3 ans

Commentaires : The BEST Payroll, and HRIS system on the market hands down!

Avantages :

This product has high technology and excellent ease of use. It is ever changing and improving to allow you to keep up with the latest technology. Paycom also will customize your product for your individual companies use. The customer support is outstanding and they are always there to assist you!

Inconvénients :

There isn't much I don't love about Paycom. They have outstanding support and walk me through each portion of the program. The only issue I have had with Paycom is not having the Back Benefits automatically calculated. BUT this feature is coming soon!

Réponse de l'équipe de Paycom

il y a 3 ans

Susie, thank you for sharing your Paycom experience! We are so thrilled that you enjoy using our products.

Mary
Benefits Manager (É.-U.)
Urbanisme et architecture, 201-500 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis
Source : SoftwareAdvice

A good solution for the money

4,0 il y a 3 ans

Commentaires : Overall we are very pleased with the scope and breadth of the system. We are finding that we are able to solve many HR challenges through this platform. And they are continually improving the product. Even in the last 10 months, some of the things that would have made to the "What do you like least about this software?" list have been resolved through new product releases.

Avantages :

We implemented Paycom after becoming frustrated with a much more expensive solution. We have been using it for about 10 months and are still amazed at how intuitive the software is. Our HR team has been able to go right into the system and begin using it with very little formal training which a plus when time is tight. But I would also recommend taking their webinar training when offered. I've picked up tricks that are less obvious but greatly enhance my ability to accomplish what I need to do in the system. I especially like the Personal Action Forms and the fact that they are customizable. We don't even need process documentation anymore. We create a custom PAF for each type of employee transaction that needs to be made and include all the relevant fields that may need to be changed or verified as a result of the change type. This is a huge time saver for us and keeps our data accurate. I also appreciate the many compliance tools and dashboards. We have been able to ensure Notice Compliance by using the Checklists functionality. You can assign documents to employees and get their signed acknowledgement and be completely paperless! A great benefit with six offices spread across the country and only one central HR department.

Inconvénients :

We are still hopeful that Paycom will come out with a more robust API that will allow us to share employee data bi-directionally. For now, you can export data from Paycom to share across other software systems but you cannot write into Paycom. Everything needs to be manually imported.

Réponse de l'équipe de Paycom

il y a 3 ans

Thank you for the review and feedback, Mary! We are thrilled that you are enjoying your Paycom experience! We will be sure to share your feedback regarding the API process with our product teams.

Utilisateur vérifié
Employment Recruiter (É.-U.)
Utilisateur LinkedIn vérifié
Ressources humaines, 201-500 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

A well-rounded, feature rich HRIS

4,0 il y a 4 ans

Commentaires : We use the Paycom HRIS similarly to most companies might us it; for payroll, employee management and talent acquisition. The system has decreased the amount of time we spend on every day tasks. It's simplified the payroll process, transitioned us from paper to digital in many ways and added value to the new hire process. The ability to on-board new hires electronically has been a vital time savings. Our reduction in paper cost is significant. Overall, our Paycom experience has been very positive. It's re-defined the way we handle HR tasks. It's brought our candidate experience to a new level and has resulted in immeasurable time savings. Any issues we have are overshadowed by the fact that we can always reach a knowledgeable account representative that is willing and eager to help us. Paycom continually proves themselves to be a partner who has a vested interest in our success. I would not hesitate to recommend Paycom as a full-featured HRIS or for any of their many specific modules. As someone who has used all of their modules, I can attest to their quality and accuracy. They should be a top contender for any organization shopping for an HRIS.

Avantages :

Paycom may not have the brand recognition of a larger HRIS, but that doesn't mean that it shouldn't be a front-line contender. The software is robust with capabilities that round out its fairly intuitive interface. If you have a need for an HRIS, chances are good that Paycom will be able to satisfy it. Our experience with their offerings includes Payroll, Employee Management, Applicant Tracking and other modules. While the modules differ in their complexity and sometimes require a modest learning curve, there's nothing inherently negative to say about any of them. Even with some time to adjust and learn the system, it can be credited for simplifying almost every aspect of our human resources administration. What's more is that Paycom is continually updating and streamlining it's software. Seldom a week or two goes by without a meaningful innovation to Paycom. I've taken notice that these updates most often the fruit of listening to customer feedback; something many companies aren't particularly well known for. In my experience, we've always been able to reach a representative at Paycom and they've always been willing to take our feedback. When practical, they've been able to implement some of the things that we've asked for. They've been quick to address any problems that we've experienced, either through software or user error. Simply put, Paycom is a responsive HRIS suite that continues to evolve while offering an outstanding customer service experience.

Inconvénients :

Paycom offers a bevy of features, but you won't find all of these enabled at the onset. As you dig through the manual, you will find interesting features that aren't present in your HRIS. This is usually because they're not enabled which doesn't always mean that they come at an extra cost. It only means that these specific features have not been turned on and that you need to request that functionality by contacting your account representative. This can be a bit frustrating at times, but it certainly makes sense not to enable everything in the system. I suppose that it is akin to training wheels. Paycom offers so many features and functionalities that enabling them all at once would likely be overwhelming to a new user. In this respect, it makes sense that certain, less popular features, might not be enabled by default. That's the case for some of the Paycom features, but you'll find it easy enough to have them enabled. It merely takes a phone call to your account representative who will have the feature enabled in relatively short order. Apart from that, not every aspect of the system is completely intuitive. There are some areas in Applicant Tracking, for example, that can be cumbersome and less than stream-lined. Some things are just harder than they should be - either due to the overwhelming feature set or ill-thought design. Having said that, Paycom is continually evolving and I've seen active changes to make all aspects easier to use.

Réponse de l'équipe de Paycom

il y a 4 ans

We greatly appreciate your feedback and your review. Our team is constantly finding ways to improve how users interact with Paycom and we will pass our product team your thoughts. If you have any other thoughts feel free to let us know.