Avis clients sur NetFacilities

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Avantages :

Finally a place to put and organize all the parish and school assets into one place.

Inconvénients :

Missing Budget module and when we print work orders the "work order printed" should be in the audit trail of the printed copy.

NetFacilities - Notes

Note moyenne

Facilité d'utilisation
4,4
Service client
4,6
Fonctionnalités
4,3
Rapport qualité-prix
4,3

Probabilité de recommander le produit

8,6/10

NetFacilities a reçu une note globale de 4,5 étoiles sur 5 d'après 126 avis d'utilisateurs publiés sur Capterra.

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Filtrer les avis (126)

Chip
Chip
Facilities Management Coordinator (É.-U.)
Utilisateur LinkedIn vérifié
Immobilier commercial, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

NetFacilities Review

5,0 il y a 4 ans

Commentaires : We are able to track our time spent on buildings now and has given us a better feel for looking at maintenance better. Also great for tracking time on jobs.

Avantages :

The system is very easy to work threw and it will let you know if you leave something blank.

Inconvénients :

A little hard to find old work orders sometimes.

Dave
Maintenance Manager (É.-U.)
Papier et produits forestiers, 201–500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées :

Satisfied customer

5,0 il y a 3 ans

Commentaires : We are a small manufacturing company with not a lot of major assets. This platform is perfect for keeping track of assets, PM's, inventory, etc.

Avantages :

I really like that the NETfacilities team is always updating the platform based on customer feedback! This is something that has kept me on this platform year after year. Customer service is top notch. It's very intuitive and they are always making it easier to search for the info I'm looking for within my site.

Inconvénients :

Honestly I don't think there is much about this software that I don't like.

Réponse de l'équipe de MRI Software

il y a 3 ans

Hi Dave, thank you so much for taking the time to leave us this amazing review. It made our day!

David
Facilities Manager (É.-U.)
Services financiers, 201–500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Basic product

3,0 il y a 6 ans

Commentaires : Marginal at best. Everything was working reasonably well until their "improvement" rollout last year. As with many rollouts I have my suspicions that the programmers didn't really get a lot of feedback from the actual end users (you know like MS does). There are plenty of annoying little things that you would think intuitively would be recognized by the programmers such as: Discussion block does no good if you do not get the attention of ALL staff on how to use it. Sometimes critical additions to an email get lost in the audit trail ALL discussions should immediately process an email to at least the administrative group overseeing the work orders. Window does not fit in screen widow even though resolutions is set normally and at 100%. When going to the WO queue we always see closed work orders, Once I close them I want them gone. We will be going to a different system this year

Réponse de l'équipe de MRI Software

il y a 6 ans

Hello David, First I'd like to thank you for the honest review. I see you've been a customer since 2012, and we thank you for your loyalty. Please know that we only develop the system based on customer input. As with any software having tens of thousands of users it is often challenging trying to satisfy all requests. Unfortunately that's something all software companies deal with, including MS. This information provides us with input to help us better steer the development of the product. This being said, I, as the CEO of NetFacilities would like to invite you to speak directly with me so that I can learn more about the dislikes you have, so that your ideas can be considered for enhancements. I will reach out to you directly to discuss a time to setup a call, and I'll do my very best to immediately address your concerns. Thanks again for taking the time to provide a valuable review. I look forward to speaking with you soon. Sincerely, Shawn D.

Justin
Property, Plant, Equipment Supervisor (É.-U.)
Entreposage, 11–50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Perfect solution to track and maintain EVERYTHING EVERYWHERE!

5,0 il y a 6 ans

Commentaires : I manage everything you see at 9, soon to be 10, facilities across a 50 mile radius. The appearance of buildings, the air temperature and humidity inside all of the buildings, lighting, doors, driveways, etc. If you can see or feel it, it's my responsibility. I was doing alright at managing it all by myself and a few vendors, but at some point the "things-to-do" stopped making it onto the list because the list would never get done. I realized I had reached my limits and needed something else that could keep up with everything going on everywhere, because my brain was just maxed out. In comes NET Facilities. I checked out a few other programs and they didn't have things set up the way I needed them to be done. I manage things and equipment and assign jobs to people. The instant help I received to get everything set up and in the system was invaluable! I was able to go at my pace for the set up and anytime I had a question or wondered how to do something it was great knowing that help was a phone call or email away and I would get to interact with 1.) A REAL LIVE AMERICAN PERSON 2.) THE SAME PERSON I TALKED TO LAST TIME. Every time I talked with my assigned set up person I referred to the system as a "monster-of-a-program" and the set up as "feeding-the-friendly-monster. I and my staff have been using the system for almost a year now and we are all thrilled with how well the system works and the ease of use. At any one time I can see all of the things that need to be done, what is getting done, what is not getting done, who jobs are assigned to, who made the jobs, priority levels for those jobs, etc. I even have vendors who have told me they really like my system because it makes their job easier. They get a detailed email when there is service work to do telling them the following: what facility, where at that facility is the issue, what the problem is, who made the work order, and they can see past work that was done for that item in question. Did I mention the system can create invoices, track repair costs, inventory use, ordering and reordering, track repair times for employees, and on and on it goes. I'm so glad I found NET Facilities! It has only been a year of using it, but it has already paid for itself in effectiveness. I can't believe I didn't find it sooner.

Avantages :

Super detailed and easy to use. You can track anything anywhere and see ALL history of repairs done to any single item. The real people support was a tremendous benefit to the system and getting it up and going. My employees love it, my vendors love it, my accounts payable department loves it. I can't say enough good about it!

Inconvénients :

There is absolutely no cons to the system. Getting set up is challenging but there is a tremendous amount of help with that and you get to put all of the set-up work on the Net Facilities staff, who does it for you.

Dan
Facilities Director (É.-U.)
Hôpitaux et soins de santé, 201–500 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

NetFacilities is a full featured work order system that works well for our resort property.

5,0 il y a 6 ans

Commentaires : It helps organize our work orders. I love the portability with the phone apps. The inventory system is taking some time to implement, but it will keep important stores on our shelves and our property running more efficiently when done. The PM system is also taking us some time to implement, but we will be able to get rid of our clunky paper system which isn't working that well.

Avantages :

Cost vs features. The user interface for submitting a work order is very easy and self explanatory. We are still finding new features that are useful to us. The company is responsive to questions and features are morphing into higher utility since the last major upgrade to the software. There are very few you can't get there from here roadblocks and those that I have found seem to be disappearing - if you let them know they are there. It is completely web based - no software to manage here. No user limits. Easy user permission changes. We control most of the setup - I don't have to upload something and wait for it to be formatted. Customer service is helpful.

Inconvénients :

The menu interface is a bit clunky and can take awhile to remember where exactly that rarely used menu is. If you are in the middle of a task and you find that you have to add something to a menu, you lose what you are currently working on - that is changing - some menus have add buttons now. The help menu could be more helpful, but it is improving with time for those of us who don't want to pick up the phone.

Réponse de l'équipe de MRI Software

il y a 6 ans

Thank you Dan for the wonderful review! :) I've noted things you've mentioned in "cons." Please know that if you have ideas, thoughts, or have suggestions for a better way something could work, we listen, and we develop our roadmap based on customer feedback. Sincerely, Shawn Dawson, CEO

Leonard
Facility Manager (É.-U.)
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great experience using the software, customer support is always outstanding.

4,0 il y a 6 ans

Commentaires : Netfacilities has helped organize all facility related PM's. Gone are the days of tracking my items using elaborate spreadsheets etc.

Avantages :

It is very robust. Once configured I've had only occassional, minor issues.

Inconvénients :

It would be so nice to have reminder emails sent to assignees when workorders are over due. Maybe somehting the assigner can configure, like send reminder once per day or once per week. Something like that.

Réponse de l'équipe de MRI Software

il y a 6 ans

Hi Leonard, Thanks for taking time to write a review. Your feedback is important to us. for "Cons" you mentioned wanting to have a report sent once a day to advise you of overdue work orders. I want to let you know that all of our reports can be setup to process on a schedule and emailed to a distribution list of your choice. For example, you could setup the "work orders by status" report to generate a list of overdue work orders and have the system process and send you the report by email on a daily basis. Feel free to contact support to learn more about how you can set this up. Thanks again for your feedback!

Sherice
Dept Technical Analyst (É.-U.)
Services et technologies de l'information, 501–1 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

DAL Review

4,0 il y a 3 ans

Commentaires : We use it for work orders to be entered for our Airport to stay neat, clean and safe operational for everyone from passengers, contractors, vendors, and employees.

Avantages :

Its easy for me to use and no complaints really from Users that use it more than me such as our Airport Operations Center that operates 24 hours.

Inconvénients :

I do not like how NetFacilities auto log off intermittently so it is hard to replicate it in a timely manner to resolve the issue.

Réponse de l'équipe de MRI Software

il y a 3 ans

Sherice, thank you for the great review! We're so happy you don't get any complaints from your users and that you find NETfacilities easy-to-use. We recently launched a product survey for our customers to provide us feedback on how we can continue to improve our software. I'll make sure to send you the link and pass your feedback regarding the auto log off to our Product Team. Thank you for being a great customer!

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Hôpitaux et soins de santé, 201–500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Maintenance for Hospitals

4,0 il y a 4 ans

Commentaires : We replaced an expensive in-house server with a much better solution in the cloud. It works with all the mobile devices and is much easier to use

Avantages :

Easy to setup, easy to use, implements all the features we need

Inconvénients :

Could use an API or other tools for managing users.

Dave
Dave
IT Manager (É.-U.)
Utilisateur LinkedIn vérifié
Restaurants, 501–1 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

great product

5,0 il y a 4 ans

Avantages :

its easy to use and administrate. Easy to add items.

Inconvénients :

hard to audit trail with the rest of the staff. Would be greats if we could use email and communicate with it. Solid overall product

Alan
Director, Transportation and Property Management (É.-U.)
Utilisateur LinkedIn vérifié
Hôpitaux et soins de santé, 201–500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Netfacilities

5,0 il y a 4 ans

Commentaires : I use it every day for 94 fleet vehicles and over 30 properties.

Avantages :

Ease of use, great customer support, Reps are GREAT!

Inconvénients :

It takes too long between screens, data should be stored locally.

Micchelle
Sr. GIS Analyst / Project Manager (É.-U.)
Compagnies aériennes/Aéronautique, 1 001–5 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

System Is Unstable

3,0 il y a 3 ans

Commentaires : We are using NETfacilities for workorder entry, tracking and resolution.

Avantages :

The software is easy to use and easy to program specifically for the end users needs.

Inconvénients :

The software is unstable. The program continues to crash and log users out even after clearing the cache and changing browsers. The program continues to provide unstable service intermittently.

Réponse de l'équipe de MRI Software

il y a 3 ans

Hi Micchelle, thank you for your feedback! We're so glad you find NETfacilities easy to use. Also, we appreciate you letting us know about the issues you've been having with stability. I'm going to pass your information along to our Product Manager. We'd love the opportunity to investigate further and work with you to resolve this as soon as possible.

Martin
Senior Facilities Manager (É.-U.)
Gestion d'organisme à but non lucratif, 51–200 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Some room for improvement, but still a good system

4,0 il y a 6 ans

Commentaires : For the most part this is a very good and reliable system. It could use more options for customizable fields and customized reporting. It would also be useful to have layers of task types, so we could drill down to the appropriate service type, without having to scroll through the full list. Being able to batch update some of the user or site data would also be useful, such as distributions. Having to edit individual distributions for each service type, since the bulk of our work goes to a single group.

Avantages :

Consistent uptime and performance. Visually simple and easy to navigate.

Inconvénients :

Lack of customization. Multiple steps that confuse new users and require significant training. Inability to upload data or batch edit.

Elmer I G
CEO (Bahamas)
Eau/gaz/électricité, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

5 Star, Great Company - Very customer oriented, stable website and in tune with the industry needs.

4,0 il y a 6 ans

Commentaires : organized data and did away with such heavy dependancy on paper and administrative time searching data....

Avantages :

Very open to suggestions and implementing updates and changes that benefit the customer needs, Impressive. Extremely attentive to our needs, would and have recommended the service to others!

Inconvénients :

app does not yet have the ability to copy persons on new work orders, sometimes a little glitchy/slow on certain phones..

Elizabeth
Maintenance Manager (É.-U.)
Immobilier, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Review

3,0 il y a 4 ans

Avantages :

You are able to use it on your phone which makes it easy to receive new work orders while out in the field.

Inconvénients :

It has many issues. It will kick you out and not let you into the site for hours. There is no way to split categories for a work order with multiple requests.

Jim
Assistant Director Maintenance & Operations (É.-U.)
Eau/gaz/électricité, 201–500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Satisfied, but not loving the program. Needs to be a more user friendly, as well as tech support.

3,0 il y a 6 ans

Commentaires : PM tracking

Avantages :

Versatile,

Inconvénients :

-System will kick you out during work order generation. Have to generate another WO and retype. Program should have an auto save feature. - Allow user to check boxes (i.e - mass update, filing closed WO, etc. in multiple pages before submitting changes

Jean
Administrator (É.-U.)
Gestion d'organisme à but non lucratif, 501–1 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Wouldn't run a facility without it!

5,0 il y a 4 ans

Avantages :

I can delegate multiple items to staff without paperwork, phone calls or text. I also can track how productive my staff is at certain tasks.

Inconvénients :

I honestly have not found anything. I am very happy with this software

Ray
Maintenance Lead (É.-U.)
Eau/gaz/électricité, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Customer Service is the best!!!

5,0 il y a 4 ans

Avantages :

The layout is simple and easy to use. And the dashboard shows me everything I need.

Inconvénients :

Some of the "permissions" get a little convoluted at times, but customer service always gets it figured out quick!

Deanie
Sr. Director of Administration (É.-U.)
Gestion d'organisme à but non lucratif, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Atlanta Humane Society

5,0 il y a 4 ans

Commentaires : good

Avantages :

I have been using it for a few years now and this has helped me keep up with multiple sites.

Inconvénients :

only con that I have is, I wish it had the ability to assign a user to more than one site.

David
Facilities Coordinator (É.-U.)
Immobilier commercial, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great Product

4,0 il y a 4 ans

Avantages :

This software is very easy to use, and the auto pilot function is great!

Inconvénients :

There are a few kinks. Sometimes when I close out a work order is does not file it right away.

Jeremy
It Director (É.-U.)
Divertissement, 201–500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Net facilities

5,0 il y a 4 ans

Avantages :

Ease of use of user and vendor portals.

Inconvénients :

Not being able to customize sections specially for us. Also inventory module issues with request and receiving items.

Valerie
Residental Supervisor (É.-U.)
Hôpitaux et soins de santé, 1 001–5 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

ease of entering information

4,0 il y a 4 ans

Avantages :

It is very easy to enter work orders with this program.

Inconvénients :

I haven't found anything yet I do not like.

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Services à la personne et aux familles, 1 001–5 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Good program

4,0 il y a 4 ans

Commentaires : Overall, NetFacilities is easy to use and gets the job done. The discussion feature is used frequently since I am over an hour away from our facilities department. It also helps us track a discussion about a specific work order instead of having to search our emails.

Avantages :

It is very easy to submit a work order, which we do quite often.

Inconvénients :

It is difficult to find work orders that I have put in for my location. We have multiple locations in our agency so its difficult to find specific ones.

Douglas
Acting Facilities Services Manager (É.-U.)
Administration publique, 201–500 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

This software is easy to use, it makes my job a breeze to remember what's next!

5,0 il y a 5 ans

Commentaires : It helps me to remember to do the things that I might normally forget to do!

Avantages :

That it keeps the Maintenance Staff on track, keeps us accountable to our customers and to ourselves.

Edie
Secretary - Facilities ()
Temps d'utilisation du logiciel : Non fourni
Source de l'avis

Program Administrator

5,0 il y a 14 ans

Commentaires : You will not be disappointed in this program. I would encourage anyone who decides to purchase this service, to communicate your needs to the staff at Net Facilities - they are great at accommodating this program to meet a great variety of communicating needs.

Avantages :

This program is so easy to use and training takes very little time. Having access to all sites in our district allows me to log into other sites and see their problem from my office. This makes problem solving quick and easy. I look for additional ways to use this program to become more paper free as the customer support is quick to adapt the program to accommodate our needs. Using one program for multiple needs eliminates the necessity of multiple programs which need constant updating or replacement and retraining. I find this very cost efficient. Pleasant staff and quick response has always been appreciated.

Inconvénients :

I hope that we can continue using this program when the Ministry of Education changes their requirements of reporting.

Mark
Director of Property Management ()
Temps d'utilisation du logiciel : Non fourni
Source de l'avis

A Point of Differentiation

4,0 il y a 13 ans

Commentaires : NetFacilities has become a point of differentiation for our company. Overall I would recommend this web-based solution for any size property management company. The capabilities and features of this product are useful, easy to use and easy to maintain.

Avantages :

NetFacilities has greatly enhanced our ability to track and schedule work requests from tenants and internal personnel and has made our property management division more efficient when handling requests. Being able to review open and overdue work orders quickly has greatly enhanced our oversight and follow through on a daily basis. The KPIs give us a snapshot of our current perfomance and gives us a benchmark of our current perfomance. Our tenants have enjoyed being able to track progress of work orders they submit.

Inconvénients :

Implementation with our tenants took longer than we had hoped. Some features could be added to reduce the number of open work orders during quarterly maintenance on assets.