Avis clients sur SimplePractice

Simple Practice saved me!

Commentaires : Truly a lifesaver. I feel like I am not a business person, but simple practice simplifies so many aspects of this.

Avantages :

I love all of the things that the developers decided to incorporate in this platform. You can upload your business documents, any documents relevant to your client records and so much more. I have created questionnaires that are specific to my practice so that I can gather data upfront and this prevents me from missing out on money. I love the integration for scheduling appointments, telehealth and billing and invoicing. If you want to streamline your practice, this is for you.

Inconvénients :

Clients cannot pay partial balances in their client portal yet, those payments have to be taken in the office.

Free to try

Commentaires : Simplepractice actually has a very helpful schedule and messaging feature. It's just not really constructed for home health care.

Avantages :

A full access free trial let us try Simplepractice before committing. Unlimited reminders help patients keep appointments. I liked the patient portal and messaging service, patients can contact us faster and if phone lines are busy we can still be reached. The scheduling feature was easy to use and manage. Telehealth service allows screen sharing and audio is clear. HIPAA compliant and HITRUST CSF certified.

Inconvénients :

Because this organization has multiple providers keeping SimplePractice would've been expensive. I was expecting more flexibility and better video with telehealth. The customer support team was responsive but not helpful or friendly.

Simple Practice

Commentaires : One of the most simple to learn and use. Very well designed and to the point!

Avantages :

The ease of use! This EHR software is very easy to use. If the documents that you need are not already present, it allows you to create what you need.

Inconvénients :

NAThere isn't a lot of negative with Simple Practice. There are only a few small glitches I noticed with the TX plans but these are easily overcame.

Simplify your daily works

Avantages :

easy to use and to work for the projects and follow up

Inconvénients :

the general view need small changes and characters

User Friendly Software for Private Practice

Avantages :

I find simple practice to be incredibly user friendly and intuitive. It was easy to figure out and teach to clients, and does a majority of the tasks I need for my business. Client portal is easy from what my clients say, and even includes a chat feature through which they can chat me.

Inconvénients :

There are some features I wish the middle tier offered that you have to pay much more for, for instance calendar syncing is a pretty standard feature that isn't available unless you purchase the top tier. I also wish I could be a supervisor on other users accounts without having to use a separate email address.

Very Helpful But Some Issues

Commentaires : Overall, I haven't beaten the features of SimplePractice for my therapy business, but there are some glitches.

Avantages :

The ease of using SimplePractice is fairly high, the scheduling effective and the billing a relatively simple process (with a couple of issues, as you'll see in the cons). Typically, the video quality is fairly decent and the ability to drag and drop appointments is great.

Inconvénients :

The billing. When you have a new client, you are automatically set to "cash" instead of the card they have on their account. If you accidentally proceed (because efficiency is great!) and falsely state that the client made a cash payment, it is NOT user friendly on how to delete that payment and resubmit via card. I have to look up how to do it every time. I think my primary complaint is that in a lot of ways, the interface for billing is not intuitive and often can take a while to sort through. Also, clients have to have the app downloaded prior to sessions in order to attend via cell phone, though they are texted a link.

Simple Practice for a group practice

Commentaires : Overall I enjoy using simple practice as it is my one stop shop for everything I need as a clinician.

Avantages :

It’s easy to use and offers everything a clinician needs to run a practice smoothly (like paperwork). Ease of use for my clients too! I love that there is a client portal.

Inconvénients :

Gets expensive as your group practice grows. I feel I pay too much.

A solid option

Commentaires : I am considering choosing it to be my primary EHR, however I'm still comparing it to the other competing EHRs to see which is the best deal for the services I require.

Avantages :

I like that Simple Practice can provide every need for an EHR - a one-stop shop.

Inconvénients :

Expensive, compared to other options (though those other options may not be as good).

Review about Simple Practice

Avantages :

This app is a paper pen and time saviour for doctors who recommend medicine, therapy to patients and there clients. You can easily access clients information. Diagnose them through online mode. They can fix an appointment. There is also reminder feauture which wont let u forget

Inconvénients :

According to my experience there are some bugs which needs to be resolved immediately.

Notable Practices- Simple Practice

Avantages :

Makes you recall visits, when you are introduced to the app/software

Inconvénients :

Its too simultaneous and makes organization too easy

Simple Practice for SLP

Commentaires : Overall would recommend to anyone with a small practice who is willing to put the time/effort into creating their own templates.

Avantages :

Overall this software is very intuitive. It's relatively easy to customize and I love having my documentation in billing all in one place for such a low cost. The customer services is exceptional. Anytime I have a question I simply send a message and link and I have a helpful response within 24 hours.

Inconvénients :

As a pediatric SLP, I have had to create my own templates for pretty much everything due to insurance requirements and the nature of my assessment and treatment. This can be time consuming for sure. I would love to be able to use the telehealth software, but I really need to be able to give the kids remote control in order to keep them engaged and as far as I know that isn't a feature at this point. The billing can get confusing, but the customer service has been incredibly helpful with this and I feel it's mostly due to the complexity of the billing for that client more so than the software.

Great Overall, but Their Settings Menu Needs Work

Commentaires : My experience has been good overall. I think they make a lot of aspects of treatment easy which is good given their name. I don't like very many EHR's in the world because all they care about is practice management and are pretty terrible for high-volume clinical tasks - which makes them indirectly quite expensive in terms of labor to use. I think SimplePractice is a good balance between the two - though their reporting and practice management is still pretty weak.

Avantages :

I really like their balance between practice management and clinical documentation for a small practice, as well as the degree of customization for forms and documents. Their portal is pretty easy for clients to use (I rarely get people having trouble with it). I like their booking widget for my website. The telehealth video/audio quality is very good. Their help database is one of the better ones I've seen, lots of great articles and clear instructions that seems to be kept up to date.

Inconvénients :

Their settings menu is not intuitive and you have to hunt around to find the setting you are looking for. CEU offerings are not on topics of interest to me. Their clearinghouse doesn't have one of the carriers I need. Reporting and practice management tools are weak. Their paid therapist collaboration group where potentially sensitive information is discussed is hosted by Facebook (perhaps the most untrustworthy and unethical software company on the planet) AND they charge us to be invited to participate on a platform that doesn't cost SimplePractice any money to host other than maybe some moderating? That doesn't align well with the brand reputation and quality of SimplePractice and isn't really a good value for the money (in my opinion).

SP for SLPs

Commentaires : The tech support has been very prompt and thorough as I have been learning the software. I think SP is willing to make adjustments to make this software more customized to SLPs so I bet it will only get better with time.

Avantages :

It has almost everything in one place (px docs, records, claims, appointments, reminders, intake forms, patient portal)

Inconvénients :

eval templates for SLPs is poor (I like how clinicsource formulates the patient info at the top, you can copy over from previous eval and edit, and there are checkboxes + templates for evals but SP is not like this to my knowledge), SP does not tell you at the top of each note how many visits remain or the expiration date on the auth, you cannot change the place of service or code at the top of each note,

Comprehensive Software for my Solo Practice

Commentaires : I tried a number of different software platforms, and SimplePractice was the most comprehensive and easy to use.

Avantages :

The Calendar is easy to use and the Client Portal is very convenient for clients to complete paperwork.

Inconvénients :

The Video Telehealth option did not include key features and was expensive and nagivation of creating forms was difficult

The name of the software says it all.

Commentaires : Overall, I find Simple Practice to be just that, simple. It has all manner of features that I do not employ nor does it force me to jump through hoops I don't require. I might well use some of the bells and whistles at some point but the ease of doing just what I need to do in minimal time is it's major selling point for my practice.

Avantages :

The EHR is simple, uncomplicated, and lets me get my work documented without fuss or having to click through various pages to record progress notes. Also, the names in the calendar appear as first, and last, as opposed to some gibberish assigned to each patient that I am forced to remember as my former EHR software required.

Inconvénients :

The setting of the appointment time I find to be clunky. It defaults to the current time, which means I have to scroll to the correct time when I make an appointment for the patient. Yes, a minor issue but I wish there was some other way to ascribe an appointment time. I frequently return appointment requests in the evening. having the calendar time default to a PM time is a minor issue but I'm not fond of it. A minor quibble, but I need to be careful or I schedule someone for 8:00 PM when it should have been a morning appointment. I'll get used to it I am sure.

It really is simple

Commentaires : So far I really love everything simple practice offers. I love the daily reminders of my schedule. I love that everything is HIPPA compliant. I love how it is user friendly. I love the built in templates and the ease of being able to create any new electronic forms for clients to review and/or fill out. I love that I can also charge clients through the system and that it automatically transfers to my account. Overall this is an amazing system.

Avantages :

I love that they already have templates in this system that you can easily modify and make your own. It is very user friendly. Like any electronic software there is always a learning curve but I found this software to be straightforward and easy to navigate and figure out.

Inconvénients :

I have had some issues with the telehealth video sessions. I am not sure if this is related to the software or my wifi connection. I do not have many telehealth clients but so far I have had 2 sessions via video sessions and both times I had technical issues with being able to hear my clients or losing connection. However, I am not sure if this is software related or simply wifi issues. Also, being new into private practice it is pretty costly to have this software but I made the choice to have it before I started building a case load so I wouldn't have to deal with transitioning later on. I am glad I did that but I wish maybe they offered new practices some type of introductory rate knowing that many practices don't have a full case load right away.

Great product 3-5 years ago has declined significantly

Commentaires : In the beginning, SimplePractice really helped me streamline my practice and made practice management so much more effective. It was a lifesaver as I was transitioning from agency work to full time private/solo practice. I recommended it to so many colleagues and supervisees. It has really begun to go downhill over the last year since being sold to EngageSmart.

Avantages :

The mobile app, customizable forms, template library, reports, and client booking are all really excellent. Billing, calendaring (especially customization like color-coding), chart notes, and other features are "fine" but could be improved.

Inconvénients :

I provide supervision and consultation as well as therapy and there is no way to differentiate between types of clients. Customization of the calendar (e.g. color coding for types of clients and location of service) is essentially non-existent. Billing and invoicing has always been confusing and clunky. Just generally, the customer service is absolutely atrocious. SP representatives in online platforms are obtuse and dishonest in responses, and it is really hard to get ahold of someone to help when there is a problem. I also am very disappointed with the new pricing structure which doesn't even attempt to hide the fact that they are strong-arming people into the highest tier by including basic features like calendar syncing or adding a supervisor only in that very highest tier. They clearly prioritize profit/shareholders over customers, and their goal is to monopolize everything about the online therapy world (websites, therapist directory, continuing ed, etc) rather than putting resources into continuing to make their product better. Some really basic features that folks have been asking for for at least 5 1/2 years (since I've been a customer) are still not there.

Overall

Commentaires : Simplepractice is an all-in-one HIPAA-compliant program that has been life-changing regarding the management of my practice. It has allowed me significantly more time to treat patients and less time with administrative tasks such as generating paper claims and statements. Initially, there was an incredible learning curve when my previous practice management program did not cooperate in assisting with the transfer of a large amount of data. Simplepractice allowed me the extra time needed beyond the 30-day trial period to manually enter the data. I am so thankful to know about Simplepractice.

Avantages :

-Completely HIPAA compliant -I now prepare and submit claims within minutes and know almost immediately of any errors or need for resubmission -Electronic claims submissions result in the quick return of payments -Collections are minimal with the ability to process payments with the internal credit card company -Charting progress notes is standardized and easy with a "load previous note" function -The compatibility with my phone and tablet is wonderful, especially with the dictation to text function -I can develop my own forms specific to the needs of my specialty -Patients easily access the friendly portal and quickly complete and return office forms -Support through chat, email, shared audio/visual screen, and now phone is timely with knowledgeable and friendly representatives

Inconvénients :

-The program only allows for one supervisor per intern and is not amenable to a satisfactory work around -All therapist's calendars are visible to all team members -Lacks functional use of invoices as most know them -Cannot send group emails or notify the entire caseload of information to be shared by the practice

Simplifies EVERYTHING

Commentaires : Overall, it's been great! I was reluctant at first to pay what seemed like a lot of money at the time but they offer a world of information, tools, and resources to help with your business. It's a brilliant idea that is, for the most part, very well-executed.

Avantages :

SP is great for having everything you need to run a practice in one place. I have an app on my phone that I can use to quickly check my schedule, send reminders to clients and cancel, change, or add appointments. They have a good "reports" option so that you can see outstanding invoices, insurance claims, etc. plus a number of other categories. I really love how easy SP makes it to submit insurance claims. I don't want to do that by hand nor do I want to hire someone to do it for me so I really appreciate that. I like that clients can request appointments and that all of their info is in one place. SP was very quick to respond to COVID and I appreciate the HIPAA compliant telehealth platform they created during the pandemic at no additional charge. They have extensive training videos but I am mostly self-taught as that's how I learn best. They also offer pretty good CEU classes for not much money about a variety of topics. And, if you're like me and find it hard to sit for the entire class at once, they will email you reminders that you have unfinished classes which is always helpful.

Inconvénients :

It is very difficult to actually speak to customer service. I spend a LOT of time typing in questions and then wading through what others have also asked about and the answers they got. Real time waster since we all word the issues differently so you get many irrelevant answers to try to parse. Half the time I can't remember how to get someone to actually chat with me - when they do it seems to work fine but can also be cumbersome depending on what the issue is.

Still learning, but loving it!

Commentaires : It is obvious that a great deal of thoughtful consideration has gone into the development of this software. While there elements that I would like to see incorporated as a matter of convenience, there are absolutely no deal breakers here! I do have much to learn, but I feel confident that I made the choice for my private practice. Try the free month ~ be impressed!

Avantages :

It's only fair to say that I still have many things to learn! I've not experienced the insurance side of things yet, and that's a beast all its own. That said... I find the online "How To" articles helpful and easy to follow. The videos are also helpful most of the time. I have not attempted to reach a person by phone, however, mostly b/c I've not needed to (yet). Being cloud based was an absolute must. Love the intuitive and attractive visual interface! The Client Portal has been easy to incorporate into the company website, and clients find it easy to use. I like being able to initiate the intake process immediately with a client who requests an appointment. Super like the reminders that help me keep up with what needs to be completed. It has also been helpful to receive an email of my agenda for the day. Having the flexibility to modify forms or create my own is awesome! It took me some time to understand how, but I got it.

Inconvénients :

I prefer structure when I'm just learning how to navigate new software. It is helpful to me to have "How To" guides in an order that leads me through necessary processes. I found myself wondering if I'd completed everything required in a process, was there a tab I hadn't discovered, etc. Having a check list, an order, some sort of structure to remove the mystery as I acclimated would have been reassuring. Color coding features would be helpful to differentiate between clinicians, insurance companies, etc. I find the mobile app to be difficult to navigate. Attempting to schedule clients or see what is available is cumbersome. I've since synced the calendar with Google, and that appears to be working more smoothly. It would be wonderful if there was a way to connect local SP users. I've had questions come up that a user more seasoned than myself could likely answer in five minutes....versus the hour or more I spent chasing rabbits.

Overall, a well-designed and easy-to-use EMR

Commentaires : This software keeps me organized, allows me to keep my patient information secure, integrates scheduling/billing/documentation in one place, and offers an app that is well coordinated with the full desktop experience.

Avantages :

The design of the software is clean and intuitive, not just the portion experienced by clinicians but also the patient/client portal. I found it easy to create my own templates and appreciate the ability to import the prior note to edit it for each session rather than having to start anew each time I meet with someone. Scheduling both by desktop and by app are very easy to use, allowing to set up repeat appointments. I appreciate the ease of generating superbills and invoices, changing charges and correcting them, and the option of manual inputs of payment if you choose not to use the integrated credit card payment system (Stripe). I really appreciate the option of "privacy mode" so that patient's full names are not displayed on my calendar. The 30-day trial was very helpful for ensuring that I was getting what I hoped I was and it was nice to be able to try both the essential and the professional features to figure out which plan made more sense for my practice.

Inconvénients :

1. I think others have mentioned the irritation of not being able to contact someone directly for customer support. Emailing is fine, it's not a huge deal, but it just creates delays with issues that I think could be worked out quickly with a phone call. 2. As a psychiatrist, it would be helpful if there were ways to prominently post the patient's allergies, medications, etc in a way where you wouldn't have to hunt through your prior notes to find them. However, this software is marketed to behavioral health professionals broadly rather than psychiatrists specifically, so I wouldn't expect it to be so tailored. 3. I would like to be able to customize the mini-website that my patients see in more ways than what's currently available. 4. The rates for Stripe seemed a little steep (at least for a solo practitioner) but it's your only option if you want an integrated credit card system. In the end, I am doing that piece with a different service to avoid the higher rates.

I wish Simple Practice did more, was easier to use, and the customer service was better

Commentaires : Barely satisfied. I ran out of room in the Con's box.

Avantages :

As a working mom of two young children, I was looking for something to save me some time. Once I figured it out on my own (which took too long in my opinion because of unhelpful video tutorials and unhelpful customer service), it now has saved me some time. I like how easy it is to chart progress notes. It has saved time and desktop space. Once I figured out how to submit claims, I appreciated not having to manually enter the information myself every time I have submitted in the past. These were two main reasons I wanted to switch.

Inconvénients :

I wish it could do more and was easier to use. Here are some features that would be great additions to Simple Practice: - Have the ability to be Excel where I can track office expenses (i.e., office supplies, tax deductions) - You MUST make customer service easier to get ahold of and more knowledgeable. Email back-and-forth communication is a frustrating customer service option. - Have your customer service people be more professional. When I video-ed for my free 30-minute video at the beginning of using the software, the person was late, not professionally dressed, and looked like they were at a beach house. I was also frustrated that the employee did not know more than I did. They had to check-in with people and then get back to me. I knew much more about insurance and how it worked than the person I spoke to. - I dislike the tutorial videos - they were not very helpful and felt like a waste of time. - In the Coverage Report, I would greatly benefit from being able to get the SPECIFIC benefit information for Mental Health services. This is often different from the patient's medical benefits (different copays, coinsurances) - Have it easier to be able to pick the insurance carrier from the insurance list - it is currently very confusing - I am certain I am not getting the most out of the software but am frustrated because I don't know how to get more out of it. I don't feel that I can count on Simple Practice team members to help me either.

Software frequently does not work for telehealth and customer service won't address it.

Commentaires : Disappointed and at this point thinking I have no choice but to move my practice software and telehealth sessions onto another platform.

Avantages :

I like the ease of use and the platform interface.

Inconvénients :

At least once a month, the telehealth software is down and clients are unable to log into sessions. Other telehealth works fine and it is clearly not the users' fault, but the customer service will refuse to address the problem. The help forums are filled with users complaining about the camera not working for telehealth since the software was updated. The customer service is terrible and will tell you to update your brand new computer rather than admit that their update was flawed. Yesterday it happened for the second time this month, and the entire site was down for 2 hours. Makes us look unprofessional and immensely frustrating to be once again dismissed by the "customer service" team (they call it rare in the same generated response every time it happens, which again is every couple weeks). They should read their own help forums.

Would recommend

Commentaires : Overall would recommend.

Avantages :

Overall great software. User friendly. Easy to customize templates and auto emails and appointment reminders. Adding new clients and insurance is simple. Allows for billing within EMR. Enjoy the FREE appointment reminders, patient portal access, auto generating billing.

Inconvénients :

As a insurance and Medicaid private practice this EMR does not offer everything I need. I need to be able to have clients sign treatment plans and there is no customization to the treatment plan. Work around: you have to create a nonbillabke treatment plan code, create an appointment, create an progress note template with a space for sig, save and lock note. Print for patient sit. A lot of work but possible. Additionally, the diagnosis import is great but does not allow you to add specifiers. Therefore if you need one you must omit diagnosis and create a place on your progress note template for this info. It does not import client insurance ID info, which is required on all Medicaid docs. You have to create a spot on template and then leave the note to access this info. And while the templates are easy to customize with a lot of features, moving items into a different order is very time consuming. Other major drawback, it does not allow you to customize the billing administrator privileges. In order to allow billing to access everything they must be marked as clinician which requires significant upcharge.

Price Gouging! RUN AWAY!!!

Avantages :

SimplePractice is simple to use and has a lot of great features, similar to other EHR's.

Inconvénients :

As of March 2022, SimplePractice (SP) is changing its fee structure. They now will have a top-tier plan ($99) that includes all of their features that were included at their $69/month plan. The top-tier plan includes advanced features like a video platform, therapist directory, and a very basic website. However, SP decided to move appointment reminders, calendar sync, and online patient scheduling to the top-tier plan. These are features that have always been included in their basic plan, that are basic features with other EHR's. Now, in order to retain these basic features, clinicians are required to pay for the top-tier plan even though they have no interest in the video platform or website. Why should I have to go from paying $69/month to $99/month to keep basic features? SP was purchased by a large company and they are forcing clinicians to choose the top tier plan by putting basic features in that tier. This is just a way to make money without regard for their customers, during a pandemic! There are also some basic features missing like live phone support etc. Simply put, SP is NOT WORTH $99/month and there will be a large exodus of customers due to this change. Stay away.