How I feel about IXACT

Publié le 09/07/2019
Jennifer H.
Realtor
Immobilier, Auto-entrepreneur
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
3 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: 4/5

Avantages: Previously I have raved about IXACT Contact to other Realtors because of the price and what you get. The included website looks professional, the CRM has many capabilities including lead capture and automated campaigns. However, lately almost every time I send a CSV list to add to contacts something is always missed. Whether it's the original source of contact, Contact type, etc. so I have to manually add to each contact, which defeats the purpose of having it in a CSV file to add. Very time-consuming if you have a large list of contacts being added.

Inconvénients: However, lately almost every time I send a CSV list to add to contacts something is always missed. Whether it's the original source of contact, Contact type, etc. so I have to manually add to each contact, which defeats the purpose of having it in a CSV file to add. Very time-consuming if you have a large list of contacts being added.

Réponse de l'éditeur

envoyé par IXACT Contact Solutions le 17/07/2019

Thank you for your review. We are thrilled that you are using IXACT Contact and are committed to making sure that you receive the best possible service from our team. We are sorry to hear that you've been experiencing issues with the imports, so we have taken the liberty in spot-checking some of the contacts on your most recent import. There seemed to be no issues with this particular import, but if you can contact Customer Support with specific details, that would be most helpful. Our Customer Support team may be reached between the hours of 9 a.m. to 8 p.m. EST and may be contacted at 1-866-265-6990 or via email at support@ixactcontact.com. We hope to hear from you soon and get these issues resolved ASAP.

Good value for the money

Publié le 19/08/2019
James H.
Real Estate Broker
Immobilier, 13-50 employés
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur 
5/5
Note globale
3 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: As a relatively new realtor, I needed to find software that had the options I wanted. I also needed one that I could afford. IXACT was recommended by a fellow realtor in my office. I tried free CRM software, but you really did get what you paid for: clunkiness, fewer options, and inability to customize. IXACT is worth the cost.

Avantages: IXACT has a good user interface and offers many options to track clients and communication with them. I also purchased the Social Media service, and that has been a great way to keep my name out there through postings on Facebook, Twitter, and LinkedIn.

Inconvénients: Having many options is a good thing, and also a bad thing. You have to wade through all the options to find and figure out which options work best for you. I’m still in the early phase of using IXACT, so this may become easier as time goes on.

A great CRM for new or seasoned agents!

Publié le 05/08/2018
Daniel l B.
Realtor
Immobilier, 1 001-5 000 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: My experience has been a great one! I use the platform every day with the letters I use for marketing and the tracking of my business and reminders. I love that the system keeps copies of my emails in the notes to each client along with my notes. The website moves fast and all the information I am looking for is at my fingertips in a few clicks.

Avantages: From day one in 2013, I have loved the ease of use. Set up was easy with all the help offered by Ixact. The APP works great and most of the features on the website are available are on the APP.

Inconvénients: With the launch of the new Ixact Contact website this year, there are no cons. Ixact has made it a mission to always listen to its subscribers and make enhancements and find additional services at a great value.

Publié le 21/09/2012
Mary W.
Provenance de l'utilisateur 
Source : SoftwareAdvice
5/5
Note globale
4 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
5 / 5
Support client
Rapport qualité-prix

Commentaires: I'm fairly new to the industry and work with an independent agency. Since I added IXACT Contact a few months ago, I've been able to be better connected with my clients. I had struggled with other programs, IXACT contact is affordable and works well! The newsletter is outstanding and every time it is sent out, I get at least one inquiry from someone I hadn't connected with which has led to contracts! The newsletter is well written and I can see exactly which prospects open it. The option to create my own newsletter is helpful too, and I plan to use it to create a quarterly keep in touch newsletter for past clients. Customer support is very responsive and helpful. During initial setup, my contacts were moved over seamlessly. While IXACT itself is fairly intuitive, I wish it would allow me to personalize my home page a bit more and shuffle fields I use more often than others. Even being able to switch colors of the background would be nice as the drab khaki is utilitarian, but not inviting. However, the company is responsive and I suspect they will come up with that in the near future! Another thing I would love to see is possibly integration with local MLS so you could automatically feed in properties. There is much more IXACT Contact can do and I look forward to digging in!

IXACT - The Best

Publié le 15/08/2019
Don M.
Broker
Immobilier, 51-200 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: designed for real estate
auto anniversaries, birthdate, move-in, etc
team function great
ease of use

Inconvénients: a dedicated iOS app would be helpful but online with iOS is good.

Publié le 04/08/2011
Jorge B.
Provenance de l'utilisateur 
Source : SoftwareAdvice
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
Rapport qualité-prix

Commentaires: In eleven years as a realtor, not only have I tested practically "all the flavors" with database management software, but I have also learned one thing about them the hard way: It's better to choose the best FROM THE BEGINNING. Being a realtor is a never-ending job. Why add more work hours and stress-changing software if they don't work properly, or they are not easy to use? IXACT Contact is the best with an easy, friendly and intuitive way to use and learn. We need specific but easy tasks to do to stay in contact with our clients - and that's what this software does. It never fails, it never forgets. Tasks, birthdays, anniversaries, newsletters by email, personalized newsletters by mail, drip campaigns, and so forth: IXACT Contact has it ALL. You have to set them up once, and that's it. And if you have any problems or questions, I never met a technical support team so responsive as they are (particularly Kevin & Michael). They never EVER "dodge the bullet". On the rare occasion that there is a problem, they will fix it for you. You do not need a Ferrari to go to the supermarket. You need something simple that works and covers all your needs as a realtor. It's as simple as that. Follow my advice: Get Ixact Contact from the beginning. You won't regret it.

I love my CRM & Website!

Publié le 02/05/2018
James B.
Realtor
Immobilier, 2-10 employés
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: My clients love getting monthly newsletters and drip campaigns.

Avantages: Easy to use, tons of features, great messages to send to clients, amazing drip campaigns, AMAZING setup service

Inconvénients: I wish there were more integrations with other companies or software platforms. I wish the platform was a little more responsive to text messages. I wish I could integrate with my MLS.

So Far So Good

Publié le 13/08/2019
Tyler D.
Sales Representative
Immobilier, Auto-entrepreneur
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur 
4/5
Note globale
4 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Great

Avantages: I have used a bunch or crm ranging from free one for real estate up to SalesForce. I had gotten used to sales force and I admit there are a few things it does better. IXACT has a great user interface and ease of use for people who don't want to get into the complexity of CRM. I love the business pipeline, goal tracking, and keep in touch coach. I am used to tasking and sometimes i get doubles, but i also forget to task but the keep in touch saves me.

Inconvénients: My only qualms are there is no dialer option( i have another) and updating your lead after contact is not as easy as in sales force. Still much better than any other.

Using IXACT for a month or so

Publié le 19/08/2019
Joseph A.
Realtor
Immobilier, Auto-entrepreneur
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur 
5/5
Note globale
4 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
5 / 5
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Much easier to keep in contact and to follow up with customers and prospects.

Avantages: I really like the user interface. It sets reminders for follow and the calendar and task list are easy to use.

Inconvénients: I would like to be able to send individual emails directly from the software. I also would like to have texting built in as that is a pretty critical method of reaching people nowadays.

Experience with IXACT

Publié le 15/08/2019
Charity S.
manager client services
Immobilier, 2-10 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
3/5
Note globale
3 / 5
Facilité d'utilisation
2 / 5
Fonctionnalités
Support client
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: It is a good experience, the mobile app is user friendly and accessible.

Avantages: I liked the easy access to Contact list from the main page.

Inconvénients: 1. When created a mass email, if a contact has been missed, it is inconvenient to have save and go back to contacts.
2. Sending a mass email to Agents only, there should be a clearer view of REALTOR when it is added in JOB TITLE as a new contact.
3. Updated a contact name, the Salutation does not automatically change, unlike adding a new contact.
4. Updating new address for a client whose sold their house, it would be good to have as migrated together rather than having two separate contacts.

Publié le 18/10/2012
Melissa S.
Provenance de l'utilisateur 
Source : SoftwareAdvice
5/5
Note globale
4 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
5 / 5
Support client
Rapport qualité-prix

Commentaires: I have been using IXACT contact for probably close to 3 years. I joined a busy pair of Top Producers nearly 6 years ago and slowly got our contact list working for us. We tried Top Producer, switched back to Microsoft Outlook and then realized that we needed something that would sync with all 3 of our computers and importantly back to outlook. Client info, trades people, business contacts and our calendar can all be coordinated. Now when I update or add a client, we all have that information and can then sync it to our phones. This was essential as when one of us needed to book appointments or contact a seller we didn't have to run into the office to get the info off of the file. We send out the monthly e-mail and really love the content and opening paragraph (after we change all the I's to we!). I love that IXACT contact is continually improving the system. Whenever we have a question or need help the guys on the support line are fast and friendly, I feel like I'm calling a friend with a question! IXACT contact is working for us!!! Thank you!

Publié le 25/10/2012
Jorge B.
Provenance de l'utilisateur 
Source : SoftwareAdvice
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
Rapport qualité-prix

Commentaires: FIVE stars are not enough. A review is not enough. I think I should write a book about the advantages of Ixact Contact. I don't understand how there are still agents who use other systems. I tried several of them before and this one is the best by far (and the easiest to use) Every feature worth its weight in gold. They are specifically designed to be productive and working with the system even "less everyday". Once you set a client with a campaign or newsletter or birthday or whatever you decide, it's done. That's it. You don't have to do or remember anything else. I'm with them since log time ago and every time that I found something that could be improved, they really listened and never "dodged the bullet". The Customer Support is one of the best of any company (not just software's companies). If you are new realtor, don't make the mistake to try other CRM. This is the one. If you follow my advice, you won't regret it and before you know it, you'll be another one writing a review like this one (or even better).

Recommended

Publié le 12/08/2019
Karen R.
Broker
Immobilier, Auto-entrepreneur
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur 
4/5
Note globale
4 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
5 / 5
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: Ixact hits most of the things I need. Data input is easy as is retrieval and reports.

Inconvénients: As with any other software there are some things that I think would make it better. Linking active business to the contact tab as well as it's own would be a plus. Appointments should be able to be input from the contact tab and recorded on the contact.

Best customer service

Publié le 19/08/2019
Jim S.
Owner
Immobilier, 2-10 employés
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: I needed a professional looking website with full content. They supplied all that and some.

Avantages: It’s nice to be able to call for technical support and get someone within a minute on the phone. Very personable techs and they always fixed what I needed done.

Inconvénients: Not much. It is pretty much a plug and play software.

Like the product

Publié le 12/08/2019
Laura K.
Realtor
Immobilier, Auto-entrepreneur
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur 
5/5
Note globale
4 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
4 / 5
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: been very good so far.

Avantages: Reminders, keep in touch, newsletter, tracking sales and goals

Inconvénients: I just need to spend more time learning how to use all its functions. I have a feeling I am missing out on some things, but I will get it all eventually

Pros & Cons

Publié le 19/08/2019
Kimberly D.
Realtor
Immobilier, 51-200 employés
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur 
4/5
Note globale
4 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
4 / 5
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: Like the tasks and action plans that you can activate; like the anniversary and birthday emails that are automatic,

Inconvénients: It can be confusing to start an activity list;

Publié le 17/10/2012
Tiffiny P.
Provenance de l'utilisateur 
Source : SoftwareAdvice
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
Rapport qualité-prix

Commentaires: Awesome! I really have nothing more to say! I am a licensed assistant to a Realtor. He has been in the business for 28 years and we keep him away from computers and all office machines. He hates them. Ever since we have been using IXACT I can't get him off of the computer. He is entering his database and getting rejuvenated about his clients and is loving it. I see IXACT working already in only 2 weeks! Well written letters, easy to use and love the reminders and the ability to proof read what is getting sent so I know in advance.

New user

Publié le 19/08/2019
Troy D.
Real Estate Sales Representative
Immobilier, 201-500 employés
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur 
4/5
Note globale
4 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
Support client
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Again, still in the early stages of use but love it so far.

Avantages: I like that there are a lot of features and add on with this product. I am by no means a tech person, but so far I find it is straight forward and fairly easy to use. My favourite feature is the easy to use newsletter that I can send directly to my data base.

Inconvénients: I use it about once a month for basic functions and I am still getting used to it , but there isn't anything negative I can say about it. I will say I would love to see Toronto Real Estate Board stats included with the newsletter, which is what I loved about my old system.

Publié le 17/10/2012
Patrick S.
Provenance de l'utilisateur 
Source : SoftwareAdvice
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
Rapport qualité-prix

Commentaires: IXACT contact is tops in my book. I have been using it to run my day to day business and stay on top of my clients. The FREE monthly newsletter is professional and I always get a great response from the clients I send it to. The support is among the best and they are always innovating the product. I have personally tried almost every product out there and nothing compares to IXACT contact. It just works.

IXACT Contact Lots to offer and Google Friendly

Publié le 25/05/2016
Ann M.
Sales Associate
Immobilier
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur 
Source : SoftwareAdvice
4/5
Note globale
4 / 5
Facilité d'utilisation
3.5 / 5
Fonctionnalités
2.5 / 5
Support client
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: The goolge sync, monthly E-Newsletters, Mailing Campaigns, Tracking Buyers and Sellers. It took some time to learn a few of the advanced features but the video are user friendly with step by step instructions.

Inconvénients: The cost could be a bit lower. Customer service is somewhat difficult to contact. I am not sure if this could be due to high volume calls at certain times. I would prefer to have a main contact to call on instead of speaking with several reps that I could call on whenever I have questions on my account or any issues

IXACT CRM Software Review

Publié le 12/08/2019
Vicki B.
Realtor
Immobilier, 13-50 employés
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: I love this software because I was able to transfer all of my contacts from my iPhone and all of my contacts are in one place.

Avantages: I love how user-friendly the software is. It takes very little training to get started.

Inconvénients: I would like it if I could enter my own choice for type of contact. Sometimes my contacts don't fit into the choices displayed at the drop-down arrow.

Publié le 04/08/2011
Ken H.
Provenance de l'utilisateur 
Source : SoftwareAdvice
4/5
Note globale
4 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
4 / 5
Support client
Rapport qualité-prix

Commentaires: I have been using IXACT Contact for a year now, and am amazed at the built-in systems which allow me to keep in touch with my clients, leads and referral sources. I get busy and caught-up in the day-to-day business, and IXACT Contact creates automatic follow-up for me.

Does the trick

Publié le 19/08/2019
Laura T.
Broker of Record
Immobilier, 13-50 employés
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur 
4/5
Note globale
5 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
Support client
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: It is relatively easy to set up and keep track of client database.

Inconvénients: Some areas I feel could be more intuitive.

Good

Publié le 19/08/2019
Sukhi S.
Realtor
Immobilier, 501-1 000 employés
Temps d'utilisation du produit: Version d’essai gratuite
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: The ease of usage. It was good for new learning.

Inconvénients: Having to navigate. It is hard fo find what you need but after it is easy.

IEXACT

Publié le 12/08/2019
Carlene C.
Real Estate Agent
Immobilier, 51-200 employés
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur 
3/5
Note globale
3 / 5
Facilité d'utilisation
3 / 5
Fonctionnalités
3 / 5
Support client
3 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Good.

Avantages: Accessibility. Organization and easy to use.

Inconvénients: It was good. No concerns. Easy to use. No Concerns.