Avis clients sur IXACT Contact

En savoir plus sur IXACT Contact

Facile à maîtriser et à utiliser, IXACT Contact s'accompagne d'un bulletin d'information immobilier conçu et rédigé par des professionnels et d'une assistance supérieure.

En savoir plus sur IXACT Contact

Avantages :

Easy to use, great integration with Zillow leads, website and multi device.

Inconvénients :

It can be confusing to start an activity list.

IXACT Contact - Notes

Note moyenne

Facilité d'utilisation
4,2
Service client
4,6
Fonctionnalités
4,2
Rapport qualité-prix
4,5

Probabilité de recommander le produit

8,3/10

IXACT Contact a reçu une note globale de 4,4 étoiles sur 5 d'après 141 avis d'utilisateurs publiés sur Capterra.

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Daniel L
Daniel L
Realtor (É.-U.)
Utilisateur LinkedIn vérifié
Immobilier, 1 001-5 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

A great CRM for new or seasoned agents!

5,0 il y a 4 ans

Commentaires : My experience has been a great one! I use the platform every day with the letters I use for marketing and the tracking of my business and reminders. I love that the system keeps copies of my emails in the notes to each client along with my notes. The website moves fast and all the information I am looking for is at my fingertips in a few clicks.

Avantages :

From day one in 2013, I have loved the ease of use. Set up was easy with all the help offered by Ixact. The APP works great and most of the features on the website are available are on the APP.

Inconvénients :

With the launch of the new Ixact Contact website this year, there are no cons. Ixact has made it a mission to always listen to its subscribers and make enhancements and find additional services at a great value.

Mohammad
Director - Broker of Record (Canada)
Immobilier, 2-10 employés
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis

IXACT Contact- Review

5,0 il y a 3 ans

Commentaires : Positive and will continue to use it keeping in mind (and hoping) that the team will continue to enhance the system and regularly make adjustments and updates as per users feedback.

Avantages :

Customer Support. Template Emails and Reminders. Keep in Touch Dashboard. Sync with outlook. Phone App.

Inconvénients :

1) It doesn't cover complex customer profiles such as those who rent/buy, etc. or those who are looking to buy TWO properties at the same time for example. 2) Does not include contacts/prospects who we "lost" and the reasons we "lost" those clients (lost to competition, decided not to buy, etc.) 3) I received a referral from a client spouse. I am unable to list HER as the referral source but I have to list the "main contact" as the referral source. I don't like this because I want to know that HIS WIFE is the source of business not HIM :-) 4) Some sort of a graphical presentation of the ACTIVE BUSINESS section would be nice rather than the table format. 5) Can't invite someone to a Calendar event from your system (such as the client or a team member). I have to do that through outlook so it is a two step process and if I do it from outlook only it will NOT link the calendar entry with the contact (this option is not available). 6) Most of the emails we send out end up in people JUNK folder.

Joe
Broker (É.-U.)
Immobilier, 2-10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Excellent Features, Poor Customer Service

2,0 il y a 11 mois

Commentaires : This has been frustrating and expensive on my side and clearly Ixact is not prioritizing the issue. I dropped them from 2 stars to one since it's been a week since I last asked for help on a new round of deletions (after tech said the problem was fixed) and have not heard back. I’ve recommended Ixact to other brokers in my local association and now I’m publicly warning everyone away. It’s a shame – I’d think this would be an easy fix but I’m also thinking it’s not being looked at closely enough.

Avantages :

For how I run my business the Ixact Contact systems works very well. The ability to annotate client communications with prospecting updates is very nice and the "Keep in Touch Coach" lets me have reminders pop up at specific intervals for specific clients depending on how often I want to be in touch. The ability to customize "Activity Plans" to track transactions or client interactions is also very useful.

Inconvénients :

Starting this past summer Ixact has been deleting my contacts randomly and for no apparent reason. Since Ixact syncs with my Google Contacts it’s deleting them in Google, too. One day I have a contact in my phone or Gmail system and the next I don’t. I’ve spent hours talking with various Ixact tech people and no fix is working. They even suggested it was something on my side – possible but highly unlikely - and they’ve also said things that make it clear others have this same issue. I manage my tech well and the deletions are very specific to Ixact. I’ve asked Ixact tech to review logs and show me what’s happening but they’ve not done so. As a result, I’ve also spent many hours rebuilding my Gmail/Google contacts so I can function normally. I’ve stopped the sync between Ixact and Google now permanently to stop the problem, but that means I need to double enter contacts if I want them in both systems.

Eric
Realtor (Canada)
Immobilier, Auto-entrepreneur
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Great and easy to input information

4,0 l’année dernière

Commentaires : Customer service has been very good, email newsletter has been very easy. input of prospecting or client contacts is very easy to do. Ease of use is great and I'm happy I made the move.

Avantages :

I love the ease of entry of clients data and information. allows easy access to see all of the important information on one page when I'm calling a client i.e. spousal, children, address, email and phone numbers. I don't have to go clicking on other pages to get this. This is main reason I move over to Ixact and I'm very happy I did

Inconvénients :

I'll like to see a page where I can see my transactions and potential transactions easily and with totals instead of having to create a report to see this

Réponse de l'équipe de IXACT Contact Solutions

l’année dernière

Hi Eric, Thanks for your great feedback! We would strongly advise you to give our Customer Support team a call when you get a chance. We can be reached at 1-866-265-6990. Thank you!

Tricia
Broker (É.-U.)
Immobilier, 11-50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

This was IXACT(ly) what I needed!

5,0 il y a 2 ans

Commentaires : Their customer service was great while exploring the option of using this product, easy to set up, easy to use, I can't complain. I truly have had a great experience with this product.

Avantages :

I have used old CRM's in the past and this one far surpasses them. It is easy on the eyes, user friendly and easier to navigate. you can customize your goals and track your progress along the way. The touch follow-up system helps retain my past clients in a meaningful way. Birthday and special date reminders help me create connections with my clients. The monthly newsletter is an added hands-off touch. Great product and am glad I made the switch!

Inconvénients :

Since setting up the system I have not had any problems and cannot think of anything I would like to change. All in all a great product!

Réponse de l'équipe de IXACT Contact Solutions

il y a 2 ans

So great to hear your awesome feedback, Tricia!

Peter
Broker/Owner (É.-U.)
Immobilier, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Long time user of IXACT

5,0 il y a 2 ans

Commentaires : Very pleasant experience and attentive.

Avantages :

This program keeps me focused and productive. I couldn’t operate & manage my Business and clients without it. I find it to be the best in the business and recommend it to all of our agents for maintaining & building their business.

Inconvénients :

The scheduling of showings should automatically feed into the IXACT calendar. A feature I’ve suggested a couple of years ago.

Réponse de l'équipe de IXACT Contact Solutions

il y a 2 ans

Hi Peter, Thank you so much for taking the time to review our product and for being a long-time customer of IXACT Contact. We value your feedback and are always looking to improve our product. Please reach out to our support team with any suggestions on how we can improve our product and be on the lookout for updates as well! :)

Utilisateur vérifié
Realtor (É.-U.)
Utilisateur LinkedIn vérifié
Immobilier, Auto-entrepreneur
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

My use of IXact Contact

5,0 l’année dernière

Commentaires : Support has been good and seem to be available when I need them. I have used several different CRM products and this one seems to be easier but not necessarily intuitive for some tasks as I mentioned. Merging duplicate contacts can be confusing as well. But I love the auto emails and made for me newsletters....and that I can customize each month if that's what I want to do.

Avantages :

It's easy to download contacts from all other programs and devices. I love the automation of the email blasts.

Inconvénients :

Finding a particular client or list of clients is not intuitive. There are too many steps to go through for this process. I'd like to be able to see my list instinctively when I ask for a particular group. I needed to call support to help me find this. I prefer to learn by doing rather than videos. Just not a fan of that. More live classes would be helpfulSu

Réponse de l'équipe de IXACT Contact Solutions

l’année dernière

Hello! Thank you for the great feedback. It is great that you were able to reach out to support when you were facing difficulties with the CRM and we encourage you to watch any of our Youtube tutorials on our Youtube channel to help you along the way!

Irvin M.
Irvin M.
Realtor (É.-U.)
Utilisateur LinkedIn vérifié
Immobilier, 2-10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Alternatives envisagées :

If you need a CRM try this one.

4,0 il y a 3 ans

Commentaires : I just started using the software so I need more time to formulate a true opinion about this software. I would still recommend using it if you need a good CRM.

Avantages :

What I like most about the software is the Keep In Touch option that will send emails to my clients periodically. This helps me stay in touch and saves me time. This alone makes it worth the investment.

Inconvénients :

I would like to see more templates for the Keep In Touch option.

Michael
Realtor (É.-U.)
Utilisateur LinkedIn vérifié
Immobilier, Auto-entrepreneur
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

One of the best CRM's for Realtors and Real Estate Agents

5,0 il y a 2 ans

Commentaires : Always so helpful when I call or email.

Avantages :

Great CRM if you have tried them all which I had.

Inconvénients :

Nothing that I have not liked, great CRM

Réponse de l'équipe de IXACT Contact Solutions

il y a 2 ans

We appreciate your great feedback, Michael and we are so thrilled IXACT Contact is working out for you! :)

Jim
Owner (É.-U.)
Immobilier, 2-10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Love this app!

4,0 l’année dernière

Commentaires : Excellent

Avantages :

Ease of use and capturing from other platforms

Inconvénients :

It can at times be complicated. That's why 4 stars not 5

Réponse de l'équipe de IXACT Contact Solutions

l’année dernière

Hi Jim Thank you for your awesome review! We hope to give you a hand with any issues you are facing. Please give us a call at 1-866-265-6990 so our Customer Support team can help you out. Thank you!

Jennifer
Realtor (É.-U.)
Immobilier, Auto-entrepreneur
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

How I feel about IXACT

5,0 il y a 3 ans

Commentaires : 4/5

Avantages :

Previously I have raved about IXACT Contact to other Realtors because of the price and what you get. The included website looks professional, the CRM has many capabilities including lead capture and automated campaigns. However, lately almost every time I send a CSV list to add to contacts something is always missed. Whether it's the original source of contact, Contact type, etc. so I have to manually add to each contact, which defeats the purpose of having it in a CSV file to add. Very time-consuming if you have a large list of contacts being added.

Inconvénients :

However, lately almost every time I send a CSV list to add to contacts something is always missed. Whether it's the original source of contact, Contact type, etc. so I have to manually add to each contact, which defeats the purpose of having it in a CSV file to add. Very time-consuming if you have a large list of contacts being added.

Réponse de l'équipe de IXACT Contact Solutions

il y a 3 ans

Thank you for your review. We are thrilled that you are using IXACT Contact and are committed to making sure that you receive the best possible service from our team. We are sorry to hear that you've been experiencing issues with the imports, so we have taken the liberty in spot-checking some of the contacts on your most recent import. There seemed to be no issues with this particular import, but if you can contact Customer Support with specific details, that would be most helpful. Our Customer Support team may be reached between the hours of 9 a.m. to 8 p.m. EST and may be contacted at 1-866-265-6990 or via email at support@ixactcontact.com. We hope to hear from you soon and get these issues resolved ASAP.

Elizabeth
CEO/Broker/Owner (É.-U.)
Immobilier, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great product for the money!

4,0 il y a 2 ans

Commentaires : I like the ability to track how many closings we've had and how many contracts we have and how much potential business we have in the pipeline. I like the monthly newsletter and being able to upload documents to a specific contact in order stay organized. My experience has been positive. I like that they continue to come out with new products and seem to listen to their customers as to what we want and need to run our business!

Avantages :

I think for the money it can't be beat. I like that it also offers a website with ability for IDX and a monthly newsletter.

Inconvénients :

The ability to have different auto responders when a lead is automatically input would be great. Would like the ability for automatic texting after the initial automatic text and for those clients you manually input instead of only for those that automatically go in the system.

Réponse de l'équipe de IXACT Contact Solutions

il y a 2 ans

Thank you for your great feedback Elizabeth! Please reach out to our Customer Support team if you face any difficulty with the system.

Cori
Sales rep (Canada)
Utilisateur LinkedIn vérifié
Immobilier, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées :

LOVE it

4,0 il y a 2 ans

Avantages :

This software allows automation with a personal touch. It keeps my drip campaigns going with and without video embedding. I can slice and dice the info the way I want. It's great that it's all in one place. I wish it would integrate video a little beter, but I have workaround

Inconvénients :

A bit hard to manage the HTML - find that it can be difficult to get the look of an email the way I want it I find some of the added features makes it too expensive.... the social media add on, the text add on... etc. I

Réponse de l'équipe de IXACT Contact Solutions

il y a 2 ans

Hi Cori, Thanks for giving us this helpful feedback. Our features are designed to help you gain business and promote your personal brand as a real estate agent. Add-ons are there to help you further expand your online presence and market yourself. But, if you settle for the basic package that we provide, it's just as helpful to your real estate business! :)

Michael
Agent (É.-U.)
Immobilier, Auto-entrepreneur
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées :

Keeps me on track

5,0 il y a 2 ans

Commentaires : IXACT Contact has enabled me to keep in constant communication with my SOI and leads. It also reminds me of tasks and holds me accountable to keep in communication.

Avantages :

I like the ease of use of the many features of IXACT Contact. This system has everything I need to stay on track with my leads, past clients and SOI. I can track my business and IXACT Contact holds me accountable. The monthly e-newsletters are very well written.

Inconvénients :

For me, there is some difficulty and confusion when working in the "properties" tab.

Réponse de l'équipe de IXACT Contact Solutions

il y a 2 ans

Hi Michael, Thanks for your great review and we appreciate you using IXACT Contact! Please do not hesitate to reach out to our Customer Support team should you face any difficulties with the system! :)

Douglas
Realtor (É.-U.)
Immobilier, Auto-entrepreneur
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

CRM for Realtors

5,0 il y a 2 ans

Commentaires : I had an old CRM that wasn't designed specifically for real estate transactions. I spent a lot of time developing timelines and email templates. Now, I can enter a lead into Ixact Contact and have them assigned to a drip campaign or follow up in the matter of seconds instead of ten minutes. Things are streamlined and moving better now a days.

Avantages :

There are many features that are designed specifically for real estate; e-mail drip campaigns, transaction timelines, e-mail templates, etc. I don't have to spend time creating content as it is already at my fingertips.

Inconvénients :

The mobile app could be better. It is clunky to maneuver and could look more like the computer interface.

Réponse de l'équipe de IXACT Contact Solutions

il y a 2 ans

Hi Douglas, Thanks for using IXACT Contact. We really appreciate your honest feedback and we will constantly be improving our features, including our mobile app to best suit the needs of all of our valued customers! :)

Martin
Sales representative (Canada)
Immobilier, Auto-entrepreneur
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Time management saver

5,0 il y a 2 ans

Commentaires : For me and my business it’s the best fit!

Avantages :

Love the monthly news letter. Great Canadian content. Love the ease to customize monthly or just let it go out.

Inconvénients :

Anything I didn’t like I suggested as ideas for upgrades. They have implemented changes.

Réponse de l'équipe de IXACT Contact Solutions

il y a 2 ans

We are so happy to see this awesome feedback from you, Martin!

Jason
Realtor (É.-U.)
Immobilier, 10 000+ employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Alternatives envisagées :

Amazing, just amazing!

4,0 il y a 2 ans

Commentaires : I was in a panic when choosing a CRM and so when I did I hastily narrowed it down to two, I tried both trial versions and was blown away at the capabilities of the software for the value.

Avantages :

This software is so easy to use that literally anyone could do it. It's features and benefits are user friendly, self explanatory and the few times I need customer support they went above and beyond any expectations.

Inconvénients :

I wish that the marketing campaigns and monthly newsletters were a little more polished vs. the inexpensive look they have HOWEVER that being said they are more than adequate to get the job done and they have definitely brought me business.

Réponse de l'équipe de IXACT Contact Solutions

il y a 2 ans

Hi Jason, Thanks so much for your great review!! We are happy our newsletters are helping you bring business. We are striving to make improvements to our current content and will hopefully meet more of your needs in the future! :)

John
Realtor (É.-U.)
Immobilier, Auto-entrepreneur
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Best CRM and Touch Product on the Market

5,0 il y a 2 ans

Commentaires : Fantastic Investment

Avantages :

This CRM has all the features needed to stay in touch with your current, past and future clients. Its easy to learn and highly effective. It doesn't over task you for functions not necessary for Rain Maker. You can goal track, track you income and future income opportunities with easy. I highly recommend you implement this CRM as soon as you get into the business.

Inconvénients :

There are still functions that I'm not using, so that's my fault not your fault.

Réponse de l'équipe de IXACT Contact Solutions

il y a 2 ans

Thanks for your great feedback John!

Bobette
REALTOR (É.-U.)
Immobilier, 501-1 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Ixact Exceeds Expectations - Great Value

4,0 il y a 2 ans

Commentaires : Great customer service - always! The system is a great value in comparison to other CRMS. The future will have integration from inception of lead through to closing; currently we have many other softwares we have to use: MLS Property Search, the writing the offer or listing property -- it does not integrate with a forms library. The transaction piece is still a nightmare in this industry, Preclose is a great software but again, we have to enter the name of the client again! And then it is housing all the documents (our company now uses Skyslope.). Im thinking Lone Wolf or SkySlope will end up being the winner. If I can find a CRM to integrate with a forms library, that would be helpful.

Avantages :

I like the integration with my other devices

Inconvénients :

Hard to track family members birthdays Hard to use mass email - photos need to be resized; text often mis-aligned - very clumsey. Does not track phone calls weekly Does not integrate with my website It does not integrate with zipforms No closing transaction piece.

Réponse de l'équipe de IXACT Contact Solutions

il y a 2 ans

Thanks for your great feedback Bobette! We are always trying to make improvements to our features. Please continue to reach out to our Support team with any questions you may have. :)

Steve
Realtor-Broker (É.-U.)
Immobilier, 51-200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

IXACT Product

5,0 il y a 2 ans

Commentaires : I have used contact management software for over 15 years- was a strong user of ACT but they did not keep up with technology so I had to switch

Avantages :

Like the feature of tracking sales and dates- follow up on active contracts- The monthy newsletter is worth the price of the product

Inconvénients :

The calendar would work better - to difficult to schedule appts with clients notes- the mobile ap

Réponse de l'équipe de IXACT Contact Solutions

il y a 2 ans

Hi Steve, Thanks for your feedback! We strongly suggest you reach out to our customer support team with any concerns regarding appointment scheduling and client notes!:)

Nancy
Broker, Realtor (É.-U.)
Immobilier, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées :

Great CRM

5,0 il y a 2 ans

Commentaires : Overall, I have been very happy with the product.

Avantages :

I like Ixact Contact for it's ease of use. It has many features that I want in a CRM

Inconvénients :

I do wish it flowed better between the contact and the transaction. I feel I am constantly having to switch between separate records to do what I need with each transaction

Réponse de l'équipe de IXACT Contact Solutions

il y a 2 ans

Hi Nancy, Thanks for your feedback. We suggest you reach out to our Customer Support team to ease your use of our CRM.

Kisha
Real Estate Consultant (É.-U.)
Immobilier, 11-50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Alternatives envisagées :

A solid CRM

4,0 il y a 2 ans

Commentaires : Overall my experience with IXACT is positive.

Avantages :

Price and the relatively straight forward interface.

Inconvénients :

I would like to have my email messages go directly into the system.

Réponse de l'équipe de IXACT Contact Solutions

il y a 2 ans

Thanks for the great review, Kisha! If you need any help with our software, do not hesitate to reach out to our friendly customer support team at 1-866-265-6990! :)

Santina
Sales Representative (Canada)
Immobilier, Auto-entrepreneur
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Great CRM

5,0 il y a 2 ans

Commentaires : This CRM is the best I've ever used. And I've gone through a few that I was never really happy with. This CRM is easy to use and keeps me on task.

Avantages :

This product is easy to use. The mobile option makes this great for keeping up with my tasks while on the road.

Inconvénients :

Some features that you can get on your desktop version are not currently available on mobile version. Setting KIT's or Activity plans for example.

Réponse de l'équipe de IXACT Contact Solutions

il y a 2 ans

Hi Santina, Thank you for your great feedback. We are working on improving our features, down the road, so please be on the lookout for new updates! :)

Doug
Broker Owner (Canada)
Immobilier, 2-10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Alternatives envisagées :

How times have changed with contact management

5,0 l’année dernière

Commentaires : We are now able to record sales, have better contact with our past clients and have all this at your fingertips wherever you are.

Avantages :

We were able to move all our contacts into IXACT and much better way of keeping in touch with our past clients

Inconvénients :

You do have to spend some time learning the program but it is worth the learning curve

Réponse de l'équipe de IXACT Contact Solutions

l’année dernière

Hi Doug! Thanks for the awesome feedback! We appreciate you taking the time to learn our software and we're glad to see you enjoying it. Give us a call if you have any questions or comments along the way!

Kippie
Managing Broker (É.-U.)
Immobilier, Auto-entrepreneur
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great customer service!

5,0 il y a 2 ans

Commentaires : It helps me stay in contact with my clients and potential clients.

Avantages :

Helps me be more organized, great for keeping data and notes all in one place.

Inconvénients :

I would like to see it work more closely with my contacts on my mac, perhaps integrate more easily.

Réponse de l'équipe de IXACT Contact Solutions

il y a 2 ans

Hi Kippie, Thanks for your feedback. Please let us know if your issues with our CRM integrating to your Mac has been solved. Give our support team a call if you should ever run into any issues! :)