Avis clients sur Yonyx

Providing Self-Service to our Dealer Network

Commentaires : We use Yonyx to provide troubleshooting and start-up assistance of our products to our dealers. While we have manuals, documentation, procedures, etc, it works so well to let our people "choose" what they need help with. And without needing to flip pages back and forth in a manual as they progress (we all know how that is "go to page 9, and it says go to page 112, which may take you to another page, okay now where was I?", instead "BOOM" we take them directly to answers they want and quick back click, they continue onward. Yonyx has been more than just an external guide for my company, it is a training tool. Instead of doing lecture and powerpoints, I open up our Yonyx guides and use them as well, as they have more incorporated photos than my manuals do. And again, why flip back and forth through a technical manual, when a Yonyx page can provide "choices" for answers, and in one click, take you to it. When I first looked around for some type of Online Flowcharting, I was surprised at all the flowchart software, but so limited on something that I could use for our network to provide an easy interactive decision flowchart tool to create easy and quick hyperlink web pages. Yonyx is a great tool for providing easy Interactive Flow Charting. They have the best auto expanding decision map view that I have seen. No, trying to create a flow map on your own. Add more decisions, statements, and Yonyx adjusts the map for you. No clutter. Overall, I have been very happy with the ease of creating some lengthy guides.

Avantages :

While many of my dealers would like an "App", for offline usage, they forget all the data involved which could make for a big download. Being "cloud" based, it is easy for me to change information and the next time they use the guide, it is "up to date" and not using old information by accident.

Inconvénients :

Would be nice to add "scoring" as I have seen, for feedback or using to provide an answer for a tally. I could use this for a teaching or quiz versus paper copies or using something like surveymonkey.

An Insightful Review of Yonyx

Commentaires : Overall, Yonyx is a great software package that can be used to quickly and easily build decision trees. The user interface is intuitive and easy to use and the analytics and reporting tools provide great insight. The pricing structure can be confusing and the customer support could be improved, but overall Yonyx is a great choice for anyone looking to create decision trees.

Avantages :

Yonyx is a great software package that provides an intuitive and powerful platform for creating decision trees. The user interface is easy to use and understand and the ability to quickly build decision trees makes this a great tool for any organization. The built-in analytics and reporting tools are also very useful and provide valuable insights.

Inconvénients :

While Yonyx is a great software package, there are some areas where it could be improved. The pricing structure can be confusing and it is not always clear what services are included in the package. Additionally, the customer support could be improved; the response times can be slow and the resources available are not always helpful.

review

Avantages :

That it works most of the time on a daily basis

Inconvénients :

That it isn't consistently working well.

Useful Database for tech calls

Commentaires : Good - I was able to read it and give accurate advice to the customers when they called in with an internet issue

Avantages :

Its easy to catalogue instructions which are easy to access during a call to a customerWe can access the instructions to set up a modem or troubleshoot internet issues with the customerThe user can access documents with graphics and text and these can be copied and emailed to the customer

Inconvénients :

A better string search options that looks at the whole text of a document rather than just the titles

Easy to use with some glitches

Avantages :

I use Yonyx for my consumer service job. It is Easy to use however has a few glitches here and there that could be work on that have to due with script population.

Inconvénients :

Sometimes the software glitches and the script does not show.

My review about yonyx

Commentaires : i am using yonyx from 6 to 7 months and from starting of my job as a customer care executive yonyx help me very much to know more about my job details

Avantages :

yonyx guide us and give us resolution without any interruption that i like most about this software

Inconvénients :

its provide as all information step by step

Yonyx - Product review

Commentaires : I would say , this product is very much effective for easy learning and doing the needful diagnosis as per our day to day complaints and good to understand and learn new workings in a very interesting manner , Will recommend this product to the other industry people for better problem solving technique

Avantages :

Since my role is based out of diagnosis , Yonyx is very much helpful in assisting the customers with the technical solution , And its effective in easy understanding for the needful diagnosis to be done based on specific complaints

Inconvénients :

While solving the tickets if there is a multiple comparison of the diagnosis tree flow near to other one will be even more helpful

Impressive

Commentaires : it is like a great friend to me which guiding me

Avantages :

whenever i get confused to assisst my customers i will check with yonyx it is like a great friend to me which guiding me

Inconvénients :

if there is any update it can be intimated with the email

Best Tool for a new employee.

Commentaires : Yonyx has saved a lots of time in work flow.The use of Yonyx has mad my job easier and can complete the task within no time.

Avantages :

It is so useful in understanding the work flow in industry.

Inconvénients :

existing features are good andexpecting new features.

Best software that i worked with

Avantages :

It is best tool to gain knowledge about the product.Everyone who needs to make analysis can use this easily.

Inconvénients :

Not able to use yonyx as in-house database

Must have side-arm to reduce variation across thousands of decisions

Commentaires : The team is supportive and knowledgeable, they have always helped in times of need.

Avantages :

- Easy to setup and customize - User friendly authoring and change options - Standard reports are quickly available

Inconvénients :

- Advanced reporting needed some customization work

As a software developer

Commentaires : I have been developing with Yonyx for a couple of weeks now. I very much enjoy working with these APIs and the platform in general. The user interface for designing decisions trees is extremely easy to use and teach to others. The API documentation is very good too, I have worked with many companies that charge even more for their software integrations, but have terrible documentation or support when it comes to implementation. So far with Yonyx, everything has worked as we expected it to, and the resources provided to integrate from start to finish are very complete and easy to work through. I would definitely recommend to others looking for some sort of decision tree solution, with support for completely custom integrations.

Avantages :

Great API Documentation Very Easy To Use Very Easy To Train on Great Functionality

Inconvénients :

The online dashboard Some of the training videos could use some refinement

Really good product that just keeps getting better

Commentaires : Once I've learned the program, mostly through trial-and-error, I've come to find it simple to use and implement. I appreciate the additions being made and the personal support provided by the company to introduce those new features. The program is solid, and has so many possibilities if integrated well with the infrastructure of a company. I wouldn't want to attempt to do what we do without it.

Avantages :

Yonyx is a simple program that proves to be mostly intuitive to use. Creating new guides is quick and easy. Adding various pieces to those guides isn't difficult. I appreciate the support provided when issues come up. I like the continual innovation and improvements made while I've used the product.

Inconvénients :

A better training or a robust manual would greatly improve the experience. There are plenty of features, but it's not clear how they should always be used nor is there a reliable reference to go to after the feature has been introduced. As well, the program is linear when building out which means everything is locked together and makes it difficult to revise or rearrange something in the middle of a guide.

Great user experience

Commentaires : Good experience, fast to load and submit entries.

Avantages :

Having the script right in the CRM to access easily.

Inconvénients :

There was an issue in which the script would reload to the beginning whenever I would edit something on an account in Salesforce, but this has since been fixed.

Wonderful for my troubleshooting needs!

Avantages :

Easy to use, clear and concise layouts. We use primarily for troubleshooting guides (internally) for our products, and it is an invaluable resource for our reps. The layout is clean and easy to read, and makes it easy to find what the rep needs quickly and easily. The multi-level layout is perfect for helping our newer reps walk through certain situations that are new to them, without our customers hearing any lack of confidence in the answers they're receiving.

Inconvénients :

So far, we have not found any reason to complain! Very much enjoy it. I do not participate in the creation of our pages, so I cannot speak to that, but as a user, I've found it perfect for our needs.

Yonyx is a great platform that has really good support

Commentaires : Mostly good.

Avantages :

I love their support's accessibility to answer questions. They are super knowledgeable, and are incredibly responsive.

Inconvénients :

I I don't like our inability to connect the survey results to the individual "calls" that are created in our CRM.

AMAZING SOFTWARE!

Avantages :

That helps me to save time, I am more efficient using the troubleshooting tree during difficult calls. Customers are more happy at the end as I can provide faster solutions. the team behind the software always take actions on the suggestions really fast, so the improvement is exponential.

Inconvénients :

The esthetic of the software should improve, also is needed some shortcuts for some core information, so you can find faster the information.

Great Tool

Avantages :

We stopped printing our script materials. We are able to change the scripting for our teams literally in real time. The notes for our agents get auto populated with information based on responses.

Inconvénients :

There are a few user administration points that are just odd to deal with but nothing unmanageable. In general the user administration portal is a little frustrating to navigate through, but you don't need to interact with it often.

Yonyx Streamlines Self-Support

Avantages :

Yonyx provided us with an easy way to document our support team's troubleshooting steps to create and manage a self-support system to nearly-universal applause. This system has allowed us to reduce ticket volume significantly (up to 54% one month), saving both labor costs and additional workload for the existing team. With good authoring, Yonyx can become an integral part of your support system that enables expansion while reducing overhead.

Inconvénients :

Editing can be buggy or at times and tree production time estimates (as reported by Yonyx) are largely under-estimated for complicated products. However, the support and development team does a good job at handling and responding to requests, going out of their way to dig further into more challenging problems.

One of the best software for end user and for content management

Commentaires : Easy to access the information. User friendly. Easy to adapt to the software.

Avantages :

1) The usage of yonyx for the end user is very simple and systematic.2) Content quality and content management experience is great.3) Easy access is one of its prime features. The scope of content moderation is fantastic.4) Content management, ease of adaptability of this software is great.5) It is a value for money experience for the end user.

Inconvénients :

1) Color scheme, choice of schematic or diagram is available for users.2) Choice of text style and font size or diagram is available for users.2) The content selection process or content disposal process could have been in the flow chart or diagram. It would look better.

We use yonyx to preform a consumer experience using a consumer script that is provided by yonyx.

Avantages :

The system is very smooth and allows for all coordinators be fast and accurate, It also allows for data to be collect is a main stream flow which is easy and simple to transcribe, The great point about yonyx is that it is a very interactive system for our employees.

Inconvénients :

I would have to say that i haven't seen any cons with this program, It is very user friendly to everyone .

Incredible support from the Yonyx team, combined with easy-to-use interface and reporting

Avantages :

Far and away the best part is the support I've received from a customer rep. They always make themselves available to answer any and all of my questions and share their vast wealth of knowledge. They offer best strategies and can help you tailor your experience to your business needs. Beyond that, the tool itself is very comprehensive, it is generally very responsive and reliable. We use it for the creation and management of internal troubleshooting guides, but the use cases are many, it's just up to your imagination!

Great Scripting tool

Avantages :

Ease of use and allows for great call control

Inconvénients :

Some scripts tend to be a bit wordy and impacts keeping the consumer on the phone.

Coding

Avantages :

Easy navigation for access denial reason

Inconvénients :

low information only carried, Need some brief explanation about search

Yonix has made scripting a breeze

Avantages :

No longer must you read scripts from a page or flip through looking for specific phrases. It fits on the side of the page and allows for quick and easy navigation.

Inconvénients :

Yonix occasionally has a few bugs, but after being reported, with just a quick click of a button, they are fixed within the business day.