Avis clients sur Yonyx

happy Customer

Commentaires : This product has made us more resourceful and proficient.

Avantages :

Very user friendly and efficient to use. The support was very useful and able to always help.

Inconvénients :

The process was smooth and no problems. Right now, I don't have any negative thing to say about the company.

Must have side-arm to reduce variation across thousands of decisions

Commentaires : The team is supportive and knowledgeable, they have always helped in times of need.

Avantages :

- Easy to setup and customize - User friendly authoring and change options - Standard reports are quickly available

Inconvénients :

- Advanced reporting needed some customization work

Alternatives envisagées précédemment : Zingtree

Pourquoi passer à Yonyx : - Flexibility and customization features of the product - Reliable support from the support team

Reimbursement Specialist

Commentaires : I am Extremely happy with Yonyx, it helps me in so many ways, I really loves to work with Yonyx day by day, It teaches me so many new things, So I am extremely Happy.

Avantages :

It helps us identify the exact reason for denials, and the date which we stored earlier, will helps in decision making

Inconvénients :

It needs be tie-up with any clearing houses, So that the denials will be Automatically loaded in Yonyx and we can final decision easily, and needs to add some add features like Voice search.

Scripting for Call Center

Avantages :

easy to modify and visually appealing. My favorite feature is the name and industry autofill to the customer

Inconvénients :

it needs to be more fool proof. I tend to get lost in the scripting. Also wish it was integrated with our dialing system/crm

Happy to share my amazing experience with Yonyx

Commentaires : Industrious, simple and easy to use.

Avantages :

Yonyx is a friend in deed. I have has enough time with it performing my duties. Very flexible and intuitive. The amazing features are focused on giving quality and consistent outcomes. I have all the love for Yonyx.

Inconvénients :

True to their words, Yonyx has delivered flawless assistance. I have not experienced any downside.

Pros and Cons

Avantages :

It is very easy to use for us CSR's. You can set it up all in one screen with the new update instead of clicking into different tabs.

Inconvénients :

Sometimes there will bugs in the system from updates, it get resolved in a fast manner to allow us ( CSR ) to keep pushing forward.

Best in Best

Avantages :

When you dont know what to do, the Yonyx is a best tool to navigate you in right path

Inconvénients :

Nothing else to elaborate since nothing

Yonyx Review

Avantages :

Yonyx is easy to use and you are able to access the scripts you need easily.

Inconvénients :

Haven't found any downsides or cons to Yonyx so far.

i love i t

Avantages :

its a life saver all the info i need right at my finger tips

Inconvénients :

there really isn't anything I don't like about yonyx

Great platform that can grow with your requirements.

Commentaires : nothing but excellent support for the product and you can speak to a real person if you need to. System is self explanatory if you want to fly solo

Avantages :

If you can think of something you need Yonyx will most likely be able to do it. It is extremely flexible and quite easy to use.

Inconvénients :

Takes a little while to get your head around the way it works but after a little playing around and with the support they offer you will be on your way.

Really good product that just keeps getting better

Commentaires : Once I've learned the program, mostly through trial-and-error, I've come to find it simple to use and implement. I appreciate the additions being made and the personal support provided by the company to introduce those new features. The program is solid, and has so many possibilities if integrated well with the infrastructure of a company. I wouldn't want to attempt to do what we do without it.

Avantages :

Yonyx is a simple program that proves to be mostly intuitive to use. Creating new guides is quick and easy. Adding various pieces to those guides isn't difficult. I appreciate the support provided when issues come up. I like the continual innovation and improvements made while I've used the product.

Inconvénients :

A better training or a robust manual would greatly improve the experience. There are plenty of features, but it's not clear how they should always be used nor is there a reliable reference to go to after the feature has been introduced. As well, the program is linear when building out which means everything is locked together and makes it difficult to revise or rearrange something in the middle of a guide.

Great user experience

Commentaires : Good experience, fast to load and submit entries.

Avantages :

Having the script right in the CRM to access easily.

Inconvénients :

There was an issue in which the script would reload to the beginning whenever I would edit something on an account in Salesforce, but this has since been fixed.

Yonyx Integrated with Zendesk

Commentaires : Excellent product and customer service both before and after the sale. Monthly usage report sent out automatically to show you details of how your product is being used by customers.

Avantages :

Very easy to implement, and support provided for any assistance needed is excellent. The vendor provides very detailed training videos that demonstrate all steps.

Inconvénients :

None, product is exactly as advertised and the company gladly provides detailed samples and will connect you with other customers for tips and assistance where appropriate.

Great platform. Super user friendly!

Avantages :

Before Yonyx was implemented we had to flip through a paper script which was very frustrating cause sometimes you would have to flip back and forth from page to page and get completely lost. With Yonyx our script automatically pulls up the correct info that we need and has tabs to take you step by step. It made my job so much easier and more efficient. I LOVE Yonyx and highly recommend it to anyone looking for a fast and easy system to increase their productivity.

Inconvénients :

Maybe some sub tabs. Sometimes I click on the wrong tab and would like it to go back to a certain point I was at in the script, instead of having to keep clicking backwards.

Very useful Tool

Avantages :

Yonyx is the one of the best tool for enterprise admin to setup self-help portal. Using this end users can resolve their queries by own and its reduces load from IT HelpDesk.

Inconvénients :

There is should features which send alearts for less or non used Yonices, which helps us to update Yonyx with latest information.

Yonyx review

Commentaires : I feel that overall this product is a really good for what we do.

Avantages :

What I like about the software is that the scripting stays the same for most of the calls that we receive.

Inconvénients :

There few con's that I have. I think the one thing that comes to mind is that on certain leads the script is not always there. But is is easy to find using the menu button.

AMAZING SOFTWARE!

Avantages :

That helps me to save time, I am more efficient using the troubleshooting tree during difficult calls. Customers are more happy at the end as I can provide faster solutions. the team behind the software always take actions on the suggestions really fast, so the improvement is exponential.

Inconvénients :

The esthetic of the software should improve, also is needed some shortcuts for some core information, so you can find faster the information.

Great Tool

Avantages :

We stopped printing our script materials. We are able to change the scripting for our teams literally in real time. The notes for our agents get auto populated with information based on responses.

Inconvénients :

There are a few user administration points that are just odd to deal with but nothing unmanageable. In general the user administration portal is a little frustrating to navigate through, but you don't need to interact with it often.

Essential for My Work

Commentaires : Yonyx is essential to my work at a call center and is a central part of helping me do my job well.

Avantages :

Yonyx is very intuitive to use, and I find it very easy to navigate through the scripting. It is very dependable, and I don't experience bugs very often.

Inconvénients :

Sometimes the names that populate in Yonyx are incorrect. However, this isn't a huge issue, and I can work around it.

Great tool for providing consistent omni-channel customer experience

Avantages :

- consistent message across different channels - ensures agent wise process adherence - ensures first contact resolution - great for a knowledge base

Inconvénients :

- improvements can be made on the development portal to drag and drop nodes to make it agile to develop

Great company and product

Avantages :

Can always reply on the script for accurate information. Yonyx had never let me down.

Inconvénients :

Loads a bit slow at times. Wish the script popped up before the lead but still useful.

The scripting center is very user friendly

Avantages :

The scripting center is very user friendly and self explanatory. I like that I can request changes right on the platform.

Inconvénients :

The input field is required. I think this is probably an admin thing but I don't like the fact that some of the input field is required. I just put an X or ? in those fields sometimes.

I use Yonix everyday and helps me stay on track when the client gets off topic.

Avantages :

What I like most about Yonix is that it is easy to use.

Inconvénients :

The only thing I do not like about Yonix is that it freezes some times.

Coding

Avantages :

Easy navigation for access denial reason

Inconvénients :

low information only carried, Need some brief explanation about search

Yonix has made scripting a breeze

Avantages :

No longer must you read scripts from a page or flip through looking for specific phrases. It fits on the side of the page and allows for quick and easy navigation.

Inconvénients :

Yonix occasionally has a few bugs, but after being reported, with just a quick click of a button, they are fixed within the business day.