Avis clients sur GorillaDesk

They have got this right !!!!!

Commentaires : The corporate location that you need to call for help are ALWAYS willing to take the time to help you figure out whatever you are struggling with.
I have been using this software from the start of my business in 2017 and I believe that the GorrillaDesk team have made themseves INDESPENSIBLE to my business. I now cannot imagine going back and working without it.
I Love GorrillaDesk!!!!!

Avantages :

Convenience and ease of use. Allows my business to be 100% Digital Figures my taxes for me. The Automatic emails are the best part of this software. Gorrilladesk pricing is on point to make this product usable for everyone

Inconvénients :

That the estimates sent to customers dont have the signature function unless you are WITH the customer. I am sure that this will be fixed soon though with an update.

Lifesaver

Commentaires : It has been a pleasure working with this company. There Tech Support is amazing and I have always has an answer within minutes of submitting a question or problem. After having a terrible experience with another software company, I was terrified to try anything else. Man am I so glad I went with GorillaDesk. Can't wait to see what this years holds for our company after seeing what the program did for us last year.

Avantages :

The ease of operating the program is a plus, but the residual work and income that it has generated, by utilizing the program has made a huge difference in our numbers! Customer's love being able to pay online, receive reminders, and confirm appointments by text or email. The response has been great.

Inconvénients :

The only thing that I would change is the ability to move time off without deleting it and starting over. That is being extremely petty though.

Gorilla Desk is awesome

Commentaires : What a wonderful company to work with. They seem really interested in your success. That’s really important to me.

Avantages :

The ease of customization for my company was a big factor. The mobile functions like adding documents is really easy. The cost and help getting started was great.

Inconvénients :

Nothing yet. Everything I hated about our last system, they have fixed.

Doesn’t work!

Commentaires : There are way too many steps Involved with this software. As an end user and a business owner this software is way to frustrating to figure out, the customer support is not open after 5pm, which doesn’t work on the West coast. I have used two other software packages in the past that worked well and tried GorillaDesk because they are half the cost but it turns out to be twice the expense if it doesn’t work. I do NOT recommend this software. It’s very amateurish and has cost me ten times the amount of time trying to figure it out than if I simply did hard copies of everything.

Avantages :

Nothing about this software works, it’s very cheap. I do not recommend it.

Inconvénients :

Ease of use, Functionality, Price, customer service, too many steps. I paid in full for this software and after using it for 6 months it’s really just garbage. I was told there is no refund of unused months available. I do NOT recommend this software.

Best option for pest control software

Commentaires : I do not feel like I am just a number. GD continues to grow and adds features to their product.

Avantages :

Ease of use, customer service their updates were actually useful.

Inconvénients :

Doesn’t have all the bells and whistles

Outstanding product

Commentaires : Outstanding. Even when my online help got sick and was unable to be available for the appointment, the lady that answered the phone was able to step right in on a moments notice. Great cross training.

Avantages :

Everything. So super user friendly. I am not that savvy with software and was able to not only implement it, but feel comfortable with it with only a few hours of online help. Everything is right there, not several clicks away. The mobile version has just about everything I need, especially as an owner operator.

Inconvénients :

Not much really. If I was forced to put something, maybe make the tech signature needed to end an appointment. If that was an option, that would be great, as it is required on everything in the pest control industry. But that is really just a super minor issue that is really just more of something that would force someone forgetful like myself to check it off. But It has become habit to just do it.

New but overwhelmingly positive

Commentaires : The customer service was responsive and very helpful, they took a lot of time to go over everything with me until I was comfortable enough to use it on my own. It is now a vital piece of technology that I use daily to make my work easier and more organized.

Avantages :

I really enjoy the control it gives me over the workflow. I find myself going on less jobs as I am able to dictate more work to my employees which gives me the flexibility and responsiveness that a small pest control company needs to beat out the bigger providers.

Inconvénients :

The only negative I've found so far is that I am paying for a few services that I may never use, such as GPS tracking and routing as we are a smaller company and construct routes based off of our experience and knowledge of our service areas. I still think that Gorilla Desk is a useful tool to have despite having a few functions that I probably won't use.

GorillaDesk makes life easier !

Commentaires : My overall experience has been great ! I’m saving so much time on my end and it’s all because of GorillaDesk !

Avantages :

I love how simple it is to use. I feel you get a ton for the price. If you have multiple employees they will have no problem learning software. Customer service was awesome and they switched all my data so I didn’t have to do it. Love that !

Inconvénients :

I would say making it easier to mark sent for multiple invoices at a time. Some clients like to receive 1 email for multiple properties so manually having to go back and mark as sent is a little time consuming.

Great software and excellent support

Commentaires : Great

Avantages :

Gorilla Desk is a great all round software package making scheduling techs, invoicing, receiving payment for services rendered and storing critical customer info easy to use. My techs can use their cell phones in the field to navigate to each location in need of service, make notes and complete reports for invoicing all at the touch of the cell app. And if we ever need customer support, Gorilla Desk is great to respond to our needs.

Inconvénients :

Nothing...Love it all. Gorilla Desk has thought it all through and I can't think of any changes I would make.

All things together

Commentaires : We can control our designs, social media content and general business. We can easily make post-sales invoicing.

Avantages :

Thanks to the Gorilla desk, we were able to gather all our work in one place and manage it from there. We are no longer afraid to open up to all markets.

Inconvénients :

It provides us convenience in solving problems such as planning, invoicing and management of our work while working together. We have not yet encountered a bad or weak point.

Meets all of the greatest software needs of our company and super easy to learn

Commentaires : Before using Gorilla Desk, I was using QuickBooks and Google calendar combined to handle our billing and scheduling. Now those two functions are combined in Gorilla Desk and the program actually makes BOTH easier! It also allowed a way for our technician to sign in and mark his own jobs complete and leave comments on customer accounts, which has been so helpful. The learning curve is quick and the customer service is on point. This software was an administrative godsend for us.

Avantages :

The quick learning curve, the ease of billing customers, and the super responsive customer service. We heard from others and experienced for ourselves that this software is extremely user-friendly. Our new technician had one 40-minute training session and was able to start using it the same day. And while it takes a bit of time to set up each individual customer profile, once it is complete, it is sooooo easy to do my billing! It allows you to set up an invoice template that you use every time and then can send or charge card on file with the click of a button. Billing used to take me about 30 minutes per day (using QuickBooks) and now takes about 3 minutes. Lastly, any time I've ever had a question about how to use an aspect of the software, the response from customer service has been super fast and friendly.

Inconvénients :

The look of the invoices. I previously used QuickBooks & Google calendar for billing & scheduling and while I find Gorilla Desk to be easier and more user-friendly on just about every level, the one thing that QuickBooks has over them (in my opinion) is the format and appearance of the invoices. The Gorilla Desk invoices are just not as clean and polished looking as I would like and they are not quite as easy to read. They did offer us the opportunity to upgrade the appearance of our invoices at one point, but it was going to cost extra money and I just didn't want to pay more on top of what we already pay for the software, which is more than QuickBooks. I kinda feel like great-looking invoices should just be part of the deal. But given that the other features of the program have been so much better than anything we've had previously, I was willing to make the trade off for slightly less appealing invoices.

Hands down the best program Ive used.

Commentaires : Quick Payments*
Easy to us software*
Great customer Service*
Very personable and professional*
Faster routing/ Job tracking*
Not to often when a company brags about how simple and user friendly their program is are they telling the truth and not misleading their services. With GorillaDesk in just a few days of the Free Trial. I knew this was the future to my business. [SENSITIVE CONTENT HIDDEN] truly has nailed this one right on the head. His staff is absolutely a blessing and so informed on the product. Keep up the great work and I look forward to growing with you guys.

Avantages :

Very reasonable on the operating price, the functionality of this program is so simple. I could teach my 15 year old son to operate a business using this! GorillaDesk simply makes life easy and stress free running a business. No more chasing paperwork and customers via mail. The simple email and or text reminders and payment options is wonderful. Used to take me 2-4 weeks to get paid for my out of town accounts and recently im seeing payments the same day! As a small business this is huge! I can go on and on all day about the things I like, all I have to say is Real Green systems, Pest pac and the others I have used. I will never go back. This is the cats meow!!!! Great job GorillaDesk..... Oh did I mention the FAST response from customer service, I pocket dialed Gorilla desk and wouldn't you know it, they called me back just to see if there was something I needed because they seen I had to try call... If that isn't A+ service! THANK YOU!!!!

Inconvénients :

Im yet to find anything. Gorilla Desk Simply makes life easy.

Easy to use computer program

Commentaires : Keeping trackof all ongoing work is a breeze with this program.
Keeps record of past years.

Avantages :

How easy it is to learn how to use. The billing will keep track of how many days a invoice has been billed I like the auto generated email for billing overdue invoices. Customer service is always willing and able to help.

Inconvénients :

the only thing I have had trouble with is when a job is marked complete, you are unable to go back and add to the invoicing. We have accidently pushed the complete button and been unable to undo this.

After trying 4 other apps, this one was perfect for us without any changes!

Avantages :

I signed up for the trial period, but my business partner had already purchased it so I didn't need the trial. We are currently using it and it is so perfect for us, we've tried four other apps that promised customization and it would work for us, none did. GorillaDesk is perfect and we don't need to change anything about it, it literally saves us 10 to 20 hours a week and keeps us both in constant contact about jobs and their status, not to mention planning upcoming weeks work by just checking the app and easily contacting customers straight from the app without shuffling through papers or texting back and forth with my business partner, just a quick tap in the customer info and you are talking to them or sent them a message, once you get a reply it's one tap and anybody else in your company knows if the job is confirmed to go, rescheduled, or still unconfirmed to go. Plus with a quick note they know why without having to call or text you to find out why. We spend a bunch of time texting/calling if a job is done or not, but now we look and know if it is or not, THIS SAVES ME SO MUCH TIME AND REDUCES STRESS, Thank you for inventing this!

Inconvénients :

The only downfall is the time entering all customer info, but that is not their fault, yes you could import info, but this way you custom enter the info in the notes for each individual customer so you don't forget the details and personalize each customer, so worth it!

Superb software

Avantages :

This software has helped my business with seamless integration and service route scheduling. It’s ease-of-use andProfessional looking invoices along with the iPhone software app really help make my life easier.

Inconvénients :

I wish there was a mail merge feature that worked with Microsoft Word

Amazing Service

Commentaires : Beginning with no more expense buying expensive NCR forms. It is all on my documents. It has saved me thousands in printing expenses alone. I am beyond estatic with this program and company. Outstanding leadership and support. This program also makes interacting with your customers just top notch. Almost 100% of my customers love the email and text notifications and being able to pay online right there in the email that is sent. It also helps with collections. Once again, what are you waiting for get started today.

Avantages :

This has got to be one of the most amazing programs that I have come along. I was using a computer based program that crashed on me when a friend led me to Gorilla Desk. The customer support is noting short of Outstanding. They are there by your side step by step as you begin your journey. It has made running my company so much better. I can now run it from the field instead of sitting behind a desk. You will never be disappointed with this program or company. I now have all my forms on this site and it makes interaction with my customers, especially new ones, so much better. I can not stop singing the praises of Tim and the rest of the crew. What are you waiting for get started.

Inconvénients :

When you put timeoff in the system, you can not edit that entry. You have delete it and start all over. That is a very small problem that I feel very strong will be fixed. They jump on it real quick to get it fixed.

Awesome!!

Commentaires : I am not the best with computers and such and am pretty much doing it all myself. With that said I have many questions. Gorilladesk customer support is unmatched. They are the best I have ever received in any industry. There is not enough I can say about [SENSITIVE CONTENT HIDDEN]. They have helped me tremendously. I hope this review finds the [SENSITIVE CONTENT HIDDEN] as I am a lifelong customer just from the exceptional customer support I receive not to mention the great software.

Avantages :

Everything about this software is great. There is not one thing that I dislike. This software has saved me tons of time than doing traditional paperwork. Im a lifelong custo.er.

Inconvénients :

There is nothing i dislike about this software.

Great tool to have

Commentaires : I love using it. It's easy to use, operates smoothly, any tune I have a questions support is fast to respond. It is truly a great product. I have been using it for years, switched a company I started working at from Brio Stack to Gorilladesk, and when I started my company just 60 days I ago. I had no doubt which software I would run.

Avantages :

I love how streamline it is. Everything flows so well together. The customization really helps me make it my own.

Inconvénients :

Only thing I can say as of know is the mobile app. Sometimes I need to add a product to my list and I can't. Some admin featured would be great.

using Gorilla desk has been very easy and customer service is top notch!

Commentaires : keeping customers information safe and secure and being able to send invoices through email.

Avantages :

I like that its easy to use. user friendly, I can easily see the schedule from wherever I am. I can schedule, invoice, and get paid faster. it is everything I need to manage our business. It is easy to learn, this software helps me manage my customers, and schedule my one-time or recurring job orders. I can create beautiful invoices/estimates for our customers.

Inconvénients :

I wish there was a better way to take or be reminded of the non recurring customers. they take a lot of scheduling space.

Easy and Simple

Commentaires : I learned to appreciate Gorilla Desk after I moved to Pestroutes. Big mistake. Gorilla desk is a pretty fantastic software for a small operation. I think that scheduling could be better but a lot could have changed in the 1.5 years since I left them. I have an acquaintance that runs a great pest operation with a few employees in my town using Gorilla Desk and he still loves it. I may wind up moving back to it this year.

Avantages :

The mobile app and I think that scheduling was pretty good.

Inconvénients :

At the time that I was using Gorilla Desk, there wasn't as much info readily available for learning to effectively use its features. I believe that has changed quite a lot. I also really wish that they had a job pool. I think that they should implement a customer portal and make scheduling a little smoother.

We can fit most of our needs into one software.

Avantages :

Easy to use, lots of features and capabilities. gReat customer service. Once set up, it pretty much does the work for you. I am able to spend more time on other aspects of our business. The owner is very hands on and genuinly wants all of his customers to succeed and will go above and beyond to help. Greatest software we have used. One of the best decisions we have made for our business!

Inconvénients :

I really do not have any cons. They are always listening to customer feedback and catering to our needs.

GorillaDesk is the long-awaited answer we've been looking for.

Commentaires : Having been raised in a pest control family and currently a third-generation owner, I'm rather certain that I first discovered the proper use of profanity in the early 80s as my dad loaded his pest control software from 8 inch floppy disks inserted into a computer the size of a washing machine and tried to get it to do what he wanted it to do. While technology has certainly progressed since those days, I can't say that pest control software has kept up with the pace. That is, unitil I discovered GorillaDesk. If you need a solution for your pest control business, do what I did and give the free trial a shot. You will quickly see how user-friendly, powerful, efficient, and downright essential this software is. GorillaDesk customer support is absolutely superb. As I reached out to GorillaDesk while setting everything up, I was surprised as I encountered passion, excitement, and a sincere desire to receive feedback to better serve customers through the offering new features and updates. This in turn offers users continued improvement in multiple realms including operations, marketing, scheduling, increased revenue, promoting and tracking sales, materials management, ease of exporting data and reports, communication with customers, and much more. Anyone who has ever looked at virtually the same interface year after year will definitely understand how important and exciting this was for me. So, if you've searched and searched, heard sales pitch after sales pitch, and taught your kids a few new words along the road to finding a better pest control software mousetrap, then make the jump to GorillaDesk. www.getnational.com

We have been enjoying GorillaDesk and found it easy to set up and learn.

Commentaires : Reduced cost compared to our previous software. Much easier to reach support and get help if needed, don't have to be transferred or called back by 6 different people to get assistance. Friendly and helpful community of users. Don't feel trapped by contracts/fees. Easy to use, saves time with invoicing and collecting payment information.

Avantages :

Ease of use, constant updates and added features based on user feedback, easy to get help from the support team or community of users, no crazy contracts or cancellation fees

Inconvénients :

Wish there was an easy way to save custom reports so they can be pulled up quickly as needed, would like more ways to customize the look of invoices, estimates, etc myself

Great Service App!

Commentaires : For years a looked for a software / app that w
as simple to use. My industry had only 3 software companies that specialized in my trade. They all had the same problems; all were too complexe, large learning curve, and too difficult to navigate. After trials and interviews they all sucked. For instances - in 2014 you could only open a companies program on a windows computer (not a Mac) and only on Internet Explorer (not Chrome).......crazy! Finally! I found Gorilla Desk, the software is light, it's simple, and easy to navigate. For new company start ups or not so tech savvy individuals, Gorilla Desks setup process was sooo easy! My techs had a easy time understanding the system. I can pull a clients history, schedule anywhere. It's great for a one man company who is always on the go.

Avantages :

Easy client setup - easy to navigate - accessible customer history - easy to automate your business - Company always Upgrades

So far gorrilla desk has helped our growing business keep track of new customers

Commentaires : was starting to gain more work than I could keep up with using pencil and paper and now I can see on a calendar what days I have room for more work.

Avantages :

Ability to remember what each customer is supposed to receive as far as service and to be able to reschedule them on the calendar. So far several customers love the idea of being able to pay via stripe right on the invoice. Had a customer that was late on one invoice and received a new invoice inquire why she received a new invoice days after paying and I was able to pull up her info and give actual dates on invoices and she payed on day of service were she was usually almost two months late.

Inconvénients :

A few things could work better, I bill many customers on the first of the month for mowing and pest control and these jobs scheduled just for invoicing clog up the calendar making it difficult to separate them from actual jobs. Also some days have mowing and pest work on same day and I would like to be able to color code different types of work. Small things like that should be able to fix and I hope they work them into the system