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What I like most is that it’s very easy and if I have any questions support is quick to get back to me.
Some of the credits/syncing can be difficult, however, they are constantly working on improvements and updates.
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They have got this right !!!!!
The corporate location that you need to call for help are ALWAYS willing to take the time to help you figure out whatever you are struggling with.
I have been using this software from the start of my business in 2017 and I believe that the GorrillaDesk team have made themseves INDESPENSIBLE to my business. I now cannot imagine going back and working without it.
I Love GorrillaDesk!!!!!
Convenience and ease of use. Allows my business to be 100% Digital Figures my taxes for me. The Automatic emails are the best part of this software. Gorrilladesk pricing is on point to make this product usable for everyone
That the estimates sent to customers dont have the signature function unless you are WITH the customer. I am sure that this will be fixed soon though with an update.
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Commentaires : It has been a pleasure working with this company. There Tech Support is amazing and I have always has an answer within minutes of submitting a question or problem. After having a terrible experience with another software company, I was terrified to try anything else. Man am I so glad I went with GorillaDesk. Can't wait to see what this years holds for our company after seeing what the program did for us last year.
The ease of operating the program is a plus, but the residual work and income that it has generated, by utilizing the program has made a huge difference in our numbers! Customer's love being able to pay online, receive reminders, and confirm appointments by text or email. The response has been great.
The only thing that I would change is the ability to move time off without deleting it and starting over. That is being extremely petty though.
Great software and excellent support
Commentaires : Great
Gorilla Desk is a great all round software package making scheduling techs, invoicing, receiving payment for services rendered and storing critical customer info easy to use. My techs can use their cell phones in the field to navigate to each location in need of service, make notes and complete reports for invoicing all at the touch of the cell app. And if we ever need customer support, Gorilla Desk is great to respond to our needs.
Nothing...Love it all. Gorilla Desk has thought it all through and I can't think of any changes I would make.
Commentaires : There are way too many steps Involved with this software. As an end user and a business owner this software is way to frustrating to figure out, the customer support is not open after 5pm, which doesn’t work on the West coast. I have used two other software packages in the past that worked well and tried GorillaDesk because they are half the cost but it turns out to be twice the expense if it doesn’t work. I do NOT recommend this software. It’s very amateurish and has cost me ten times the amount of time trying to figure it out than if I simply did hard copies of everything.
Nothing about this software works, it’s very cheap. I do not recommend it.
Ease of use, Functionality, Price, customer service, too many steps. I paid in full for this software and after using it for 6 months it’s really just garbage. I was told there is no refund of unused months available. I do NOT recommend this software.
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GorillaDesk makes life easier !
Commentaires : My overall experience has been great ! I’m saving so much time on my end and it’s all because of GorillaDesk !
I love how simple it is to use. I feel you get a ton for the price. If you have multiple employees they will have no problem learning software. Customer service was awesome and they switched all my data so I didn’t have to do it. Love that !
I would say making it easier to mark sent for multiple invoices at a time. Some clients like to receive 1 email for multiple properties so manually having to go back and mark as sent is a little time consuming.
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Best option for pest control software
Commentaires : I do not feel like I am just a number. GD continues to grow and adds features to their product.
Ease of use, customer service their updates were actually useful.
Doesn’t have all the bells and whistles
Commentaires : Easy start up. User friendly, and great support.
Ease of use and outstanding support. The mobile app is easy to use as well.
Haven’t found it yet. Maybe at the end of service, an auto prompt for signature should pop up.
GorillaDesk for pest control companies
Commentaires : The few small problems that I’ve had have been corrected quickly. Customer service is definitely a high priority.
I like the the Chemical used and locations are on the work orders and invoices. The saves me from writing separate chemical tickets. I can also see what has been done in the past at each location.
I really haven’t had any bad experiences with GorillaDesk.
Great customer service, easy to understand software system
Gorilla desk is very user friendly for both the office and the techs in the field.
So far we like everything GD offers! In the office I do like the layout of the current version vs the Beta version though.
Perfect for Our Needs
So far we like everything about this software.
Nothing at this time. We will continue to use.
Meets all of the greatest software needs of our company and super easy to learn
Commentaires : Before using Gorilla Desk, I was using QuickBooks and Google calendar combined to handle our billing and scheduling. Now those two functions are combined in Gorilla Desk and the program actually makes BOTH easier! It also allowed a way for our technician to sign in and mark his own jobs complete and leave comments on customer accounts, which has been so helpful. The learning curve is quick and the customer service is on point. This software was an administrative godsend for us.
The quick learning curve, the ease of billing customers, and the super responsive customer service. We heard from others and experienced for ourselves that this software is extremely user-friendly. Our new technician had one 40-minute training session and was able to start using it the same day. And while it takes a bit of time to set up each individual customer profile, once it is complete, it is sooooo easy to do my billing! It allows you to set up an invoice template that you use every time and then can send or charge card on file with the click of a button. Billing used to take me about 30 minutes per day (using QuickBooks) and now takes about 3 minutes. Lastly, any time I've ever had a question about how to use an aspect of the software, the response from customer service has been super fast and friendly.
The look of the invoices. I previously used QuickBooks & Google calendar for billing & scheduling and while I find Gorilla Desk to be easier and more user-friendly on just about every level, the one thing that QuickBooks has over them (in my opinion) is the format and appearance of the invoices. The Gorilla Desk invoices are just not as clean and polished looking as I would like and they are not quite as easy to read. They did offer us the opportunity to upgrade the appearance of our invoices at one point, but it was going to cost extra money and I just didn't want to pay more on top of what we already pay for the software, which is more than QuickBooks. I kinda feel like great-looking invoices should just be part of the deal. But given that the other features of the program have been so much better than anything we've had previously, I was willing to make the trade off for slightly less appealing invoices.
Hands down the best program Ive used.
Easy to us software*
Great customer Service*
Very personable and professional*
Faster routing/ Job tracking*
Not to often when a company brags about how simple and user friendly their program is are they telling the truth and not misleading their services. With GorillaDesk in just a few days of the Free Trial. I knew this was the future to my business. [SENSITIVE CONTENT HIDDEN] truly has nailed this one right on the head. His staff is absolutely a blessing and so informed on the product. Keep up the great work and I look forward to growing with you guys.
Very reasonable on the operating price, the functionality of this program is so simple. I could teach my 15 year old son to operate a business using this! GorillaDesk simply makes life easy and stress free running a business. No more chasing paperwork and customers via mail. The simple email and or text reminders and payment options is wonderful. Used to take me 2-4 weeks to get paid for my out of town accounts and recently im seeing payments the same day! As a small business this is huge! I can go on and on all day about the things I like, all I have to say is Real Green systems, Pest pac and the others I have used. I will never go back. This is the cats meow!!!! Great job GorillaDesk..... Oh did I mention the FAST response from customer service, I pocket dialed Gorilla desk and wouldn't you know it, they called me back just to see if there was something I needed because they seen I had to try call... If that isn't A+ service! THANK YOU!!!!
Im yet to find anything. Gorilla Desk Simply makes life easy.
Easy to use computer program
Keeping trackof all ongoing work is a breeze with this program.
Keeps record of past years.
How easy it is to learn how to use. The billing will keep track of how many days a invoice has been billed I like the auto generated email for billing overdue invoices. Customer service is always willing and able to help.
the only thing I have had trouble with is when a job is marked complete, you are unable to go back and add to the invoicing. We have accidently pushed the complete button and been unable to undo this.
After trying 4 other apps, this one was perfect for us without any changes!
I signed up for the trial period, but my business partner had already purchased it so I didn't need the trial. We are currently using it and it is so perfect for us, we've tried four other apps that promised customization and it would work for us, none did. GorillaDesk is perfect and we don't need to change anything about it, it literally saves us 10 to 20 hours a week and keeps us both in constant contact about jobs and their status, not to mention planning upcoming weeks work by just checking the app and easily contacting customers straight from the app without shuffling through papers or texting back and forth with my business partner, just a quick tap in the customer info and you are talking to them or sent them a message, once you get a reply it's one tap and anybody else in your company knows if the job is confirmed to go, rescheduled, or still unconfirmed to go. Plus with a quick note they know why without having to call or text you to find out why. We spend a bunch of time texting/calling if a job is done or not, but now we look and know if it is or not, THIS SAVES ME SO MUCH TIME AND REDUCES STRESS, Thank you for inventing this!
The only downfall is the time entering all customer info, but that is not their fault, yes you could import info, but this way you custom enter the info in the notes for each individual customer so you don't forget the details and personalize each customer, so worth it!
HAVING GORILLADESK SERVICE HAS SAVED MY COMPANY.
My scheduling, renewals, and sales have a combined growth of 40% with the utilization of the Gorilladesk Software! My appointments are met on exact calender dates, which maximize my revenue. My people spend more time with boots on the ground, as compared to hours in the file cabinet looking for renewals, or contract updates. Any person with very basic knowledge, can operate this product efficiently and effectively!
The only one problem that I have encountered, has been the condition where weather, or telecommunications failure has not allowed me to contact the main software server directly. Gorilladesk staff assisted us in getting out data for the daily routes produced, and the problem resolved itself within 1-2 hours. NO FAULT OF THE GORILLADESK PRODUCT....
Commentaires : Beginning with no more expense buying expensive NCR forms. It is all on my documents. It has saved me thousands in printing expenses alone. I am beyond estatic with this program and company. Outstanding leadership and support. This program also makes interacting with your customers just top notch. Almost 100% of my customers love the email and text notifications and being able to pay online right there in the email that is sent. It also helps with collections. Once again, what are you waiting for get started today.
This has got to be one of the most amazing programs that I have come along. I was using a computer based program that crashed on me when a friend led me to Gorilla Desk. The customer support is noting short of Outstanding. They are there by your side step by step as you begin your journey. It has made running my company so much better. I can now run it from the field instead of sitting behind a desk. You will never be disappointed with this program or company. I now have all my forms on this site and it makes interaction with my customers, especially new ones, so much better. I can not stop singing the praises of Tim and the rest of the crew. What are you waiting for get started.
When you put timeoff in the system, you can not edit that entry. You have delete it and start all over. That is a very small problem that I feel very strong will be fixed. They jump on it real quick to get it fixed.
Easiest and most user friendly pest control software I have used.
Commentaires : It has made growth in the pest control easier. Day to day task are easier as well.
I like that GorrillaDesk is easy to use and easy to learn for new technicians. It seems that customer support is always fast to speak with you. I use the chat feature the most. They have a facebook forum to give feedback and to also learn from other users.
There are a few things in the features I would like to see. Like a time stamp of the last person that may have moved or altered a schedule. Or technicians being able to see some of the other technicians schedules but not all. (Currently it all or none). On the map the pings location it would be nice to be able to just select individual techs instead of have everyone listed all the time. Last would be under reports being able to drill down and search further on most of the reports.
10 out of 10 hands down
Commentaires : Again, this is just one of the easiest software's to adapt to and we love it. We are solving many issues we had with our previous crm, it was a nightmare
Ease of use, simplicity, yet full of data. It is one of the easiest things to learn to use, train others to use, and very client-friendly.
I would say I am looking for an advanced feature one day in the future that will allow clients to reschedule their own appts to a time block that is available - but based on location.
Best software for Pest control
What I like most about this product is that it's very easy to use and is compatible with Apple and android. It also makes it easier to keep track of my clients and finances.
There's not very many badd things about the software other than every it requires internet or 4G in order to fill out the invoice. I also wish that they would add a feature to the invoice that would show how the customer how they paid for their service whether be cash, check or credit card other than just showing that it was paid with a 0 balance.
Gorilla Desk is by far the best CRM software that I have used
Commentaires : The other thing I love about Gorilla Desk is their customer service. They are easy to get on the phone or through the support chat on their website and have been extremely helpful and responsive to any questions I have. The last CRM I used I could never get anyone on the phone to help me if I had any questions. But Gorilla Desk always has someone available to help me and they go the extra mile for their customers. I can't recommend this software enough.
It is incredibly easy to use and intuitive. It has a TON of helpful features and best of all our customers really enjoy how easy it is to pay through Gorilla Desk as well as receive notifications about their scheduled service. Everything is well organized and make sense and the other amazing feature is the huge variety of various reports you can generate through it. This software is a must have for small business owners in any sort of service industry. It blows any other CRMs/scheduling software out of the water!
Honestly, I haven't found anything that I don't like yet. The only thing I can think of is to possibly have a way to distinguish between estimates and jobs on the technicians schedule, like maybe with a different colored border or something for an estimate, but that's really it.
Reports, Invoices, and Billing at a Glance
Commentaires : It makes my life owning a company very easy. I can log all of my customers, track employees and sales. All my reports are just a click away. I can even see what projected company sales are as well as take credit card payments with ease.
Easy to use even for thoses that are not very computer friendly. Can add the items that you need, always expanding their content, upgrades are automatic at no additional cost
Would like the bar scanner function to be included in the basic rate as we Beta tested this for the company but can no longer access.
We Like it
Commentaires : Very good
Easy to use for my tech's. Both the mobile app and the website are smooth and intuitive. Keeping track of jobs over our multiple tech's along with the ability to see this in real time is why we chose Gorilladesk.
The invoice fields on mobile are difficult to use when writing service reports. I wish I could cherry pick features as the Pro has some features I would like to have but most I would never use.
Far sighted - Best at seeing the whole picture
The map, everything on one page, ease of changing routes. great customer service, account credits!!! no one else does it right!...Well almost right..should not count as credits and should not be taxed :)
You need CRM!! A way to move multiple people on the calendar. Need to automatically pull the tax bracket from the address. Need Have two people with same address. More triggers. ie. if tech selects on my way then customer can get an email
Outstanding service from the beginning and ongoing
Commentaires : Easy to use, easy for customer to read & understand, mobility & on the job access. It contains all the legal documentation needed for state & industry standards.
The easy setup & use of the program with all it's features. The support team is always available & knowledgeable to answer questions. The price is good especially with everything that's in the software.
Don't have any current issues with anything. The only thing that I wish is not a big deal but perhaps the automatic texting or email to customers wasn't an extra charge but already part of the monthly service. When I'm on the desktop & I search for a customer & try to go back it always takes me to the beginning instead of where I left off, not a big deal but at times it can be annoying.
It has been positive. Even when there was a problem it was dealt with with integrity.
It is very easy to learn and use and helps me look professional. The constant improvement and listening to my concerns makes me assured that I made the right choice.
Most complaints I have had have been fixed or are on the list to be added. The only remaining is the limited reporting capabilities. The options for running reports and finding out how I am doing needs to be improved.