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Avis clients sur Cirrus Insight

En savoir plus sur Cirrus Insight

Rendez la vente aussi facile que l'e-mail. Synchronisez votre calendrier et vos e-mails avec Salesforce, suivez les e-mails, planifiez des rendez-vous, définissez des suivis, etc.

En savoir plus sur Cirrus Insight

Avantages :

It helps sync meetings, emails and contacts to Salesforce directly through gmail and google calendar.

Inconvénients :

No fault of Cirrus Insight; it is simply a suitability comment.

Cirrus Insight - Notes

Note moyenne

Facilité d'utilisation
4,2
Service client
4,1
Fonctionnalités
4,1
Rapport qualité-prix
4,0

Probabilité de recommander le produit

7,7/ 10

Cirrus Insight a reçu une note globale de 4,2 étoiles sur 5 d'après 113 avis d'utilisateurs publiés sur Capterra.

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Filtrer les avis (113)

Kevin
Kevin
Sr. Account Executive (É.-U.)
Utilisateur LinkedIn vérifié
Logiciels, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Cirrus is helpful for Gmail when it comes to tracking your email opens and offering reminders.

4,0 il y a 7 ans

Commentaires : It logged all of my outbound emails to Salesforce, tracked my email opens, provided analytics on the email opens/clicks/replies, as well as offered great functionality to stay on top of your work like "Send Later" or "Remind Me Later".

Avantages :

The best thing about Cirrus is how you can have the software remind you of particular emails down the line. I used this feature every day to make sure I can remain adequately organized.

Inconvénients :

In my experience, Cirrus has never been able to log inbound emails into Salesforce. Because of this, you always feel as if you're missing a part of the conversation. This may simply be standard in this industry segment, but it would be much more convenient to have a unique task for every outbound AND inbound email.

Heather
Heather
Social Media Strategist & IT Director (É.-U.)
Utilisateur LinkedIn vérifié
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Easy for even the "computer-challenged" to use

5,0 il y a 7 ans

Commentaires : It allows for us to easily log emails into SF plus create follow up tasks. The best feature is the "send later" so you can type emails as you're working but send them at a future time!

Avantages :

It is easy to use and they are updating and adding features often to stay competitive with Salesforce Inbox. We decided not to switch to SF Inbox because we have had such a positive experience with Cirrus plus Cirrus costs less!

Inconvénients :

We have had little to no issues with Cirrus and when we do have an issue, the resolution is always simple: go to the download page & redownload the application which has always fixed every issue we have had. Nothing else negative comes to mind!

Mark
Mark
C (É.-U.)
Utilisateur LinkedIn vérifié
Assurance, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis
Source : GetApp

No support- synch issue 30 days - no answer-

1,0 il y a 3 ans

Commentaires : not enjoyable

Avantages :

never liked it but it was functional before they were bought out

Inconvénients :

use to have to log in daily to make sure it was even active- now that doesn't seem to be an issue but will not synch my salesforce calendar to google calendar & after a full month of back and forth with tech support they have come up with NOTHING-- I canceled

Manuel Antonio
Manuel Antonio
Support Hero (Honduras)
Utilisateur LinkedIn vérifié
Externalisation/délocalisation, 201–500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

The easiest way to connect your Salesforce and Gmail together

5,0 il y a 6 ans

Commentaires : You nearly double your efficiency in client reach out simply by not having to go back and forth between your email and your Salesforce. The added value this sky rocketing extension brings to your team is simply baffling

Avantages :

Cirrus Insight allows you to seamlessly connect your Gmail and your Salesforce together, allowing you to integrate all of the crm information of your client while you're working at the comfort of your email inbox. It's as if both programs merged into one!

Inconvénients :

If I'm really, really picky about it, I'd love to have integrations like these with other CRM software besides Salesforce, but in general, Tha add on will save your time

Brad
Brad
CEO/Founder (É.-U.)
Utilisateur LinkedIn vérifié
, 51–200 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Best Sales Side Automation for Sales Reps connected to Salesforce CRM

5,0 il y a 7 ans

Commentaires : Seamless integration to Gmail, Salesforce and Meeting Requests for Calendar invites. Better sales cadence outreach functionality, easy management of sales campaigns, visibility to the sales process through Cirrus Insight Flight Plans. Saves rep time and double entry of key information around the sales process with Salesforce CRM. Allows our sales team to spend time on key leads that are ready to engage.

Avantages :

The ability to update Salesforce leads, opportunities and events from gmail. Also the built in calendar function and meeting scheduling is seamless across Gmail and Salesforce. Eliminates double entry in the crm , calendar meetings and your daily email communications. Saves time and provides real-time opens and reads on the mobile interface. The new Flight Plans option allows for sales automation and cadence set up for sequence follow ups and lead and prospect nurture. Very strong for any salesrep to set up their own cadences as well as group cadences defined by Sales Leadership. Deep functionality for affordable user pricing. If your moving into sales automation it is a must have for reps to save time and manage productivity. The ability to add leads and prospects to Flight Plan (Cadence) or remove is extremely easy for anyone to take advantage of.

Philip
Philip
Sales Operations Manager (É.-U.)
Utilisateur LinkedIn vérifié
Logiciels, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great way to log activity into SalesForce

3,0 il y a 7 ans

Commentaires : Overall, I'd highly recommend Cirrus Insight to any sales team that want to streamline their activity logging processes and to folks that want a "mini Salesforce" inside their gmail instance.

Avantages :

Cirrus Insight made it very easy for our reps to log their emails as activities in SalesForce. The read receipts and tracking also helped them follow up on emails that were never answered.

Inconvénients :

The integration with SalesForce often broke. I really wish it was more reliable.

Amanda
Head of Partnerships (É.-U.)
Utilisateur LinkedIn vérifié
Marketing et publicité, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

We use it reluctantly because it fulfills our basic needs but it doesn't give us joy

3,0 il y a 6 ans

Commentaires : Not optimal and there are services that are much better but since our team doesn't need the extra bells and whistles services like Salesloft offers we just stick with this because it's slightly cheaper. :(

Avantages :

Emails logged to Salesforce, Team templates (although they are annoying to upload), Send later, set reminders.

Inconvénients :

-Slows Gmail inbox -Sometimes prevents emails from being sent if Cirrus is glitching -Uploading templates is clunky in salesforce and the way it pulls fields from Contact reports isn't user-friendly -Sometimes the reminders don't log properly into Salesforce -Customer support isn't proactive and sometimes takes multiple outreaches to identify a problem -Our plan isn't large enough for us to have a dedicated account manager so it feels unwelcoming -Overpriced -Having to sign long contracts feels disingenuous.

Zach
Zach
Sales Development Representative (É.-U.)
Utilisateur LinkedIn vérifié
Logiciels, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

No more manually recording emails

5,0 il y a 6 ans

Commentaires : Better traceability for sales teams

Avantages :

I love the seamless integration with Salesforce, as a salesperson I never have to worry about double logging my activities and keeps all of my conversations consolidated in one spot. The tracking and open features are also very handy for my follow ups.

Inconvénients :

Being a chrome extension, Cirrus does seem to run into bugs frequently since it is dependent upon Google.

Chris
Chris
Director of Operations (É.-U.)
Utilisateur LinkedIn vérifié
, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

If you use Salesforce you need this!

5,0 il y a 7 ans

Avantages :

Obviously this is a perfect compliment to your Salesforce CRM. You can do so much right from your inbox without even having to log in to Salesforce. Track email opens, create and update records, and use the scheduling feature to save a ton of time!

Sasha
Sasha
Sales Director (Canada)
Utilisateur LinkedIn vérifié
Marketing et publicité, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

My review

4,0 il y a 6 ans

Commentaires : Mostly good

Avantages :

That it syncs with SalesForce and Gmail, so I can work easily without jumping back and forth between platforms. Allows me

Inconvénients :

Often stops syncing so I have to go and resync often

John
Planning & Investment Analyst (É.-U.)
Services financiers, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Good for big organizations

4,0 il y a 5 ans

Commentaires : Cirrus Insight has saved us a lot of time since our team has implemented it and has done wonders for our calendar and contact integration with our CRM. While the basic features can be found for free on some platforms, the powerful, unique features are worth the subscription.

Avantages :

Cirrus Insight is great for large organizations, particularly those running large CRM databases. The integration with Gmail allows for users to be more productive and to stay on one screen rather than switching tabs within a browser or perhaps across browsers. The integration is robust and features such as email sync, calendar sync and campaigns are very useful. Email templates also save a lot of time. The calendar scheduler is among the top features as well. Very powerful.

Inconvénients :

Many of the powerful features Cirrus Insight provides are not suited for a small organization, particularly those who do not launch large marketing campaigns. There are several features that are great in a vacuum but that our team is simply too small to leverage. No fault of Cirrus Insight; it is simply a suitability comment.

Utilisateur vérifié
Utilisateur LinkedIn vérifié
, 11–50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Solid Way To Connect OWA to JobScience/Salesforce

5,0 il y a 7 ans

Avantages :

The ability to see data on specific candidates that are in JobScience inside of OWA is great. It gives us an idea of what type of relationsship we may have with client and/or candidate as well as how we have reached out to them. We also use it to import CVs of candidates which has worked very well for us.

Inconvénients :

We have had some issues with mapping CVs to candidate records, but other than that, it has been a great product

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Marketing et publicité, 201–500 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Narrow your prospecting funnel

4,0 il y a 6 ans

Commentaires : Although imperfect, this was an invaluable tool. Unfortunately several colleagues never bothered to utilize, leading the organization to decide against renewing.

Avantages :

Mobile app provides real-time updates showing who where and when my emails were read. This allowed me to focus follow-up efforts on interested prospects.

Inconvénients :

If emails were opened too many times the granular details would no longer be available.

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Logiciels, 11–50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Simple email to salesforce capture + email open tracking

4,0 il y a 7 ans

Commentaires : Emails automatically logged in Salesforce. Quick responses to opens when applicable.

Avantages :

Ability to see when and where people are opening emails. Reliability with emails logged to salesforce, especially by my team members.

Inconvénients :

Hard to tell when it isn't working, not the easiest to customize. Would like to see high priority open alerts.

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Logiciels, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Good point solution, works well, but not as robust as other saleso utbound tools

5,0 il y a 5 ans

Commentaires : Great little tool to get started before you use SalesLoft or Outreach.io.

Avantages :

It's a simple point solution, mainly used by sales to add things on to emails. Like dripping emails over time, auto-logging to salesforce, delay sending an email. It works well!

Inconvénients :

Much of its functionality has been absorbed into sales outbound tools like SalesLoft and Outreach.io. So rather than needing Cirrus + SalesLoft, we now only need SalesLoft, and have few people using Cirrus.

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Logiciels, 51–200 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Simple email tracking that works occasionally

3,0 il y a 7 ans

Commentaires : It helps facilitate communications with your prospects, saves time, and is easy to use.

Avantages :

I like the fact that you can save your templates, and insert them when you need it. It is very easy to use.

Inconvénients :

It tends not to work a lot of times. The name does not populate correctly, creates issues and does not sync up correctly. It is not very intuitive, a little clunky.

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

I love this overall, however I have had issues with bugs multiple times.

4,0 il y a 7 ans

Commentaires : Really helps our team better use salesforce.

Avantages :

This has greatly improved how our team uses Salesforce and tracks activities. Its also a great way to keep track of task and contacts.

Inconvénients :

This software is often very buggy, specifically regarding the calendar functions. However, support has been great!

Nancy
Office Manager (É.-U.)
Gestion d'organisme à but non lucratif, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great product

5,0 il y a 6 ans

Commentaires : So issues - seamless integration. Would highly recommend.

Avantages :

The ease of use and integration with Salesforce. Not having to cut and paste into Salesforce is a definite time saver! Also having the quick access to the database contacts is immeasurable!

Inconvénients :

Pop up slide can be a bit overwhelming but easy to get used to for the access it gives.

Emily
Operations Manager (É.-U.)
Services financiers, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great for email tracking

5,0 il y a 6 ans

Avantages :

I love Cirrus for email tracking, adding to Salesforce and also using different functions like Send Later. It really helps manage my workflow without adding extra steps.

Inconvénients :

It does seem to have some issues with staying enabled in my gmail. I do have to reconnect and sign in a good amount which sometimes can be a pain.

Mike
Sr. Onboarding Specialist (É.-U.)
Services et technologies de l'information, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great for sales teams

4,0 il y a 6 ans

Avantages :

Being able to have emails recorded in salesforce from gmail is huge, seeing opens, tracking clicks, etc.

Inconvénients :

It's apparent it was designed for sales teams. We've tried to utilize it on support side with not so great results. Lots of barriers and manual processes to relate emails to cases.

Pete
Broker | Owner (É.-U.)
Immobilier, Auto-entrepreneur
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Cirrus combined with SalesForce and Gmail

3,0 il y a 6 ans

Commentaires : Customer service is very good. Prompt and responsive. Was expecting more out of the product

Avantages :

Appeared to be a nice addon to manage my inbox and integrate with SalesForce. However, it does lack

Inconvénients :

- No ability to change the "from" email address when sending out an email blast to prospects. We offer a few different services and have to be careful where emails are coming from. - "Booking a meeting" from an email is tricky. If you have to change a date/time, my experience is that I have to delete everything and start over. - I actually liked the Boomerang Chrome extension better

Susie
Director of Marketing (É.-U.)
Immobilier commercial, 11–50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Cirrus Insight Fills the Gap!

4,0 il y a 6 ans

Commentaires : Overall, Cirrus Insight has been the tool our company was searching for. It turned our plain-Jane CRM system into a powerful email and activity tracking system that, now, we can't live without!

Avantages :

The Cirrus Insight integration with Salesforce is phenomenal! It bridges the gap between the CRM and activity/email tracking in an easy to use way.

Inconvénients :

There were a few minor glitches when we first installed Cirrus Insight. We didn't have a clear understanding of how to track emails, but once we learned it's been a breeze ever since!

Lindsay
Client Partner (É.-U.)
Marketing et publicité, 1 001–5 000 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Cirrus Insights Review 2019

3,0 il y a 6 ans

Commentaires : It's a good tool to track meetings and emails but there are some kinks that definitely need to be worked out!

Avantages :

It helps sync meetings, emails and contacts to Salesforce directly through gmail and google calendar!

Inconvénients :

The software is a bit janky and I often run into issues. I'm constantly having to uninstall the plug-in and reinstall and then also un-sync both my emails and google calendar and then re-sync in order for things to function properly

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Logiciels, 201–500 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Metrics Driven Made Easy

4,0 il y a 6 ans

Avantages :

Automation of logging correspondence in SF, being able to add new contacts lead directly from inbox, seeing what Account/products the person emailing me is related to without having to look them up separately in SF.

Inconvénients :

Sometimes glitchy and requires me to have to go back and manually log info. I wish you could delete or merge contacts from the inbox if multiple results show up in a search.

Julie
Account Manager (É.-U.)
Ressources humaines, 501–1 000 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Cirrus review

5,0 il y a 7 ans

Commentaires : Cirrus insight takes the guessing away and the tracking is so simple. How could any sale team be without it?

Avantages :

We use it for email tracking , scheduling meetings, follow up and links to salesforce. You can track emails and see how many times they are opened, including the attachments. Our team relies on cirrus.

Inconvénients :

nothing really that I don't like except you always have to make sure it's linked with your email