15 ans à aider les entreprises françaises
à choisir le meilleur logiciel

En savoir plus sur Creatio CRM

Rationalisez vos processus de vente, de marketing et de service afin de gérer un parcours client complet sur une seule plateforme Creatio.

En savoir plus sur Creatio CRM

Avantages :

Additionally, out outside sales team love the mobile application.

Inconvénients :

You have to be aware of the changes that you make from the beginning or it would be difficult to go back.

Creatio CRM - Notes

Note moyenne

Facilité d'utilisation
4,7
Service client
4,7
Fonctionnalités
4,7
Rapport qualité-prix
4,7

Probabilité de recommander le produit

9,1/10

Creatio CRM a reçu une note globale de 4,7 étoiles sur 5 d'après 119 avis d'utilisateurs publiés sur Capterra.

Avez-vous déjà utilisé Creatio CRM ?

Partagez vos expériences avec d'autres acheteurs de logiciels.

Filtrer les avis (119)

Alandra
Alandra
Assistante (Bénin)
Utilisateur LinkedIn vérifié
Informatique et sécurité réseau, 11–50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Logiciel CRM

4,0 il y a 5 mois

Avantages :

C’est une plateforme spécialisée dans l’automatisation du marketing, des ventes et services. Elle permet aux petites, moyennes ou grandes entreprises d’avoir les moyens de gérer les processus client et d'offrir une expérience client hors du commun.

Inconvénients :

Elle beugue trop et le service assistance n’est pas souvent disponible pour nous apporter de l’aide.

Estelle
Estelle
Responsable de vente (Bénin)
Utilisateur LinkedIn vérifié
Mode et vêtements, 11–50 employés
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis

Meilleur CRM pour les entreprises.

5,0 il y a 6 mois

Avantages :

En plus de sa meilleure fonctionnalité, Creatio CRM est un logiciel que j’aime beaucoup. La personnalisation du système est aussi impeccable.

Inconvénients :

La prise n’est pas facile pour un débutant mais , avec le temps. L’équipe d’assistance n’est pas des fois disponible pour nous aider.

Veronika
Veronika
Global Marketing Manager (Ukraine)
Utilisateur LinkedIn vérifié
Logiciels, 501–1 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis
Source : GetApp

Powerful CRM that streamlines the processes in the company

5,0 il y a 7 ans

Avantages :

Working as a marketing manager in the big company, which has several offices all over the world, I can see the importance for us to effectively coordinate the teamwork and develop a unified approach to our customers. Bpm’online helped us to automate our core processes and align marketing, sales and service on a single platform. Our sales team is happy with the system, especially with lead management, opportunity management, field sales management and sales forecasting features. With bpm’online, they are able to manage end-to-end sales cycle and communication with the customers via multiple channels. Our service team outlines the problem management feature, as it allows unifying similar cases into a problem, assigning agents to resolve it. Moreover, customer support managers can track the agents’ performance in terms of problem resolution efficiency. As a marketing manager, I really enjoyed the website behavior tracking function. With the help of bpm’online marketing, all the information on the pages visited by a client and the time spent on each page is sent to the system. Thus, it enables to understand the needs of a prospect better, track the most effective lead generation channels and launch trigger campaigns based on lead’s preferences. By the way, it is so easy to create a campaign now with the intuitive campaign designer and then monitor its efficiency. What is more, with bpm’online, we automated our routine tasks, and now we are fully concentrated on the important issues.

Inconvénients :

Working with bpm’online during quite a long period of time I have not noticed any essential drawbacks which I can mention.

Alexander
Business & sales analyst (Ukraine)
Pétrole et énergies, 1 001–5 000 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Cutting-edge agile software solution, designed to optimize your conversion rates and drive business

5,0 l’année dernière

Commentaires : We recognize that implementing Studio Creatio earlier would have been a strategic move. The platform has proven to be a game-changer for our operations, significantly improving our business processes and increasing our overall resilience, which is paramount in today's rapidly evolving business landscape.

Avantages :

Sales Creatio stands out as an exceptional product for automating sales and distribution workflows. As a midsize player in the competitive manufacturing industry, our ability to compete with larger players has been significantly enhanced through our transformational approach and unwavering commitment to continuous innovation. Incorporating no-code tools into our sales/business analytics toolkit has proven to be a valuable addition. These tools have empowered our team to streamline processes and achieve greater efficiency, ultimately contributing to our success in the market. Notably, our conversion rates have experienced a significant increase, and our sales team is thrilled with the results.

Inconvénients :

While we have overall been highly satisfied with the platform, we have encountered occasional technical issues. Nevertheless, the support provided by Creatio has been instrumental in swiftly resolving these minor issues, ensuring that our overall experience with the platform has remained uninterrupted.

Alternatives envisagées précédemment : Salesforce Sales Cloud et HubSpot CRM

Pourquoi passer à Creatio CRM : The availability of no-code tools and a wide array of pre-built workflow solutions were pivotal factors in our decision-making process. These resources offered by Creatio have provided our team with the agility and flexibility to design and implement customized workflows without the need for extensive coding expertise. This comprehensive suite of no-code tools and workflow solutions has been instrumental in driving our decision to choose Creatio CRM as our preferred platform comparing to alternatives.

Nynke
Yacht Sales Coordinator (Canada)
Hôtellerie, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Impressive, user friendly CRM tool that streamlines your sales process in no time!

5,0 le mois dernier Nouveau

Commentaires : Implementing Creatio in our sales process has streamlined our sales process, kept us on our toes to follow up with every lead, respond in a timely manner, keep track of our customer information and have access to live analytical sales stats. I would recommend this CRM to everyone, the support team is impressive.

Avantages :

Easy to customize, fully integrated. Ongoing development and a great support team!

Inconvénients :

NO cons have been encountered for us. We have positive experience only

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Cabinet d'avocats, 11–50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Excellent technological execution of the buggy product

2,0 il y a 5 ans

Commentaires : Customer service was great and the team dedication to find suitable solution was beyond reproach. Having said that, I felt that I joined their QA team and kept running into bugs that made use of the product impossible until the bug was fixed. Ultimately, I never truly got to use the product and just gave in.

Avantages :

Easily customizable. Excellent support from technical side.

Inconvénients :

lots of bugs. new updates would override the fixes and render software useless until new patches would be applied.

Alona
Alona
Business Analyst (Espagne)
Utilisateur LinkedIn vérifié
Services financiers, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Creatio has everything we need

5,0 il y a 4 mois

Avantages :

The standout features include automation tools and seamless integrations with other applications. Creatio also deserves praise for its proactive approach to customer feedback. They continuously adapt and improve their platform based on user suggestions, which is truly outstanding.

Inconvénients :

The platform offers an abundance of options for customization, integration of third-party applications, and data management. However, this extensive functionality can be quite daunting for beginners. It can be challenging to discern where to start or how to progressively leverage the tool's full potential, as the numerous capabilities can cause a sense of overload for new users.

Mitch
CRM Administrator (É.-U.)
Logiciels, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Completely satisfied and loyal to Creatio solutions

5,0 il y a 4 ans

Commentaires : We opted for Creatio because it offered user-friendly low-code development tools which allowed us to adjust the processes regularly based on our changing business needs and strategies. Now we are fully satisfied with the system and its functionality. Creatio helps us serve our customers better daily. We utilize the platform actively to manage our customer-facing processes as well as improve our internal operations.

Avantages :

The system has advanced tools to not only manage but also to constantly improve customer relationship. The system’s agility and scalability are some of the greatest benefits to us. Thanks to the platform’s tools, we are able to keep introducing new solutions to our customers, adding new communication channels, and improving customer-facing workflows regularly. The system also helped us reduce operational costs and grow customer satisfaction level significantly. Even though the system is powerful and feature-rich already, we are confident that the product has a huge potential. Creatio’s team of professionals keep enhancing the system’s functionality with advanced AI-powered solutions and other latest technologies.

Inconvénients :

The learning curve might be steep at times, especially since there is a wide range of useful features that we can utilize for the greater benefit of our business. Having an abundance of solutions and tools to use, we never stop learning something more about the system and its capabilities. While it is definitely a good thing, it might sometimes feel overwhelming since we need to continuously catch up with the new features that Creatio keeps rolling out. Another great thing – they are ensuring all the features are user-friendly, which makes the adoption of new functionality easy.

Alternatives envisagées précédemment : ServiceNow Customer Service Management, Zoho CRM et Salesforce Sales Cloud

Pourquoi choisir Creatio CRM : Creatio was significantly more affordable and added more features.

Logiciel antérieur : Zendesk Suite

Pourquoi passer à Creatio CRM : Best value for the capabilities and price.

Heather
Sales (É.-U.)
Hôpitaux et soins de santé, 201–500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

An intuitive CRM tool

5,0 il y a 4 ans

Commentaires : I would recommend this tool to others struggling with user adaptation. We have built additional sections for each of our departments and they are getting on board as well.

Avantages :

I love the system's UI. It's very similar to salesforce without the heavy price and its easier to customize. We have had great user uptake since launch. Additionally, out outside sales team love the mobile application.

Inconvénients :

The email integration has been tricky with outlook.

Alternatives envisagées précédemment : Dynamics 365

Pourquoi choisir Creatio CRM : Low usage, difficult to customize, and poor functionality.

Logiciel antérieur : Dynamics 365

Pourquoi passer à Creatio CRM : Easier to customize and better UI

Samuel
Director of LCS (É.-U.)
Services juridiques, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Version Updates Cause Issues

4,0 il y a 2 mois Nouveau

Commentaires : It has been very frustrating for our team.

Avantages :

Not much that I can think of at this time.

Inconvénients :

Version updates causing issues with our apps Freedom UI randomly showing up for clients even though we have deactivated it Creatio Support is not very helpful and it takes explaining the same thing many times for support to understand.

Sean
Consultant (É.-U.)
Services d'information, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Top Notch CRM

5,0 il y a 4 semaines Nouveau

Commentaires : As a partner, it's been great working with Creatio as a product and with Creatio as a software partner.

Avantages :

The ease of use and ability to quickly learn how to customize the solution myself instead of relying on a super technical resource.

Inconvénients :

Originally the UI was a bit outdated but with the new Freedom UI, it looks and feels like a next-gen CRM.

Karina
Software Engineering (Costa Rica)
Services aux consommateurs, 5 001–10 000 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Review about Creatio CRM

5,0 le mois dernier Nouveau

Avantages :

It is impressed with its capabilities and ease of use.

Inconvénients :

it’s hard to dislike something that makes your life easier

Vladlen
Systems Manager (É.-U.)
Immobilier, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

A highly recommended solution for customer-centric businesses

5,0 il y a 4 ans

Commentaires : Working with Creatio’s team has been a pleasant and rewarding experience. We had a rapid project
deployment with the first phase completed in 2 months only and the second deployment finished in 3
months. Thanks to its low-code development tools, we are able to create new tailor-made solutions on
the go. These constant process management improvements enabled us to create better ways of
interacting with our customers and building rapport with them.

Avantages :

The system’s ability to provide us with a complete customer profile, deliver an omnichannel customer experience, and leverage comprehensive analytics. The platform’s tools help us understand our clients and serve them better. Also, the system’s UI is great.

Inconvénients :

The change management process was challenging at first, but our users quickly recognized the intuitiveness of the system. Whenever we had any complications because of our initial lack of knowledge of the system, Creatio team was always ready to help us out.

Elvia
Ingeniero en sistemas computacionales (Mexique)
Services et technologies de l'information, 51–200 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

learning and satisfaction of successful use :)

4,0 il y a 8 mois

Commentaires : I like it, I love it, the more I get to know and understand it, the more I like it. For me, learning is very important, and applying this learning makes me feel useful, that I am progressing in my knowledge. It makes me feel good. Thanks for asking.

Avantages :

It is a software that by getting to know it one learns to identify and become familiar with its functionality. If it's hard work. However, by striving and pacting, one grows fond of him, falls in love with Creatio. Because by understanding it, you get to know everything that can be done with creatio. Thank you very much for designing, developing and building such an excellent product.

Inconvénients :

I have seen that it takes time to respond, the waiting times are very slow, I don't know why everything is compiled at the time of making a change. Another point is the dependencies that it has, they are complicated to understand, and therefore, as a result of this, errors have been made, I believe that understanding this issue is solved, or that there is a more in-depth documentation of issues in more depth.

Flavio
Owner - President/CEO (É.-U.)
Marketing et publicité, 11–50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Happy business Partner/ Happy Customer in the Insurance Industry

5,0 il y a 6 ans

Commentaires : Bpm’online functionality is built on a scalable platform for more efficient workflows. As a bpm’online partner, we can now provide our customers with high-end tools so that they can effectively manage all marketing, sales and customer service channels. With the implementation of bpm’online, we reduced technology costs and eliminated expenses associated with unexpected software upgrades and personnel.

Avantages :

Bpm’online is an easy to use system. We were able to customize and adjust it based on our specific needs and goals for our client. The business process platform is a huge advantage.

Inconvénients :

Frankly, it is hard to find anything to complain about the platform. Even though our team faced some minor issues in the initial stages of the implementation, the support team quickly resolved them. Due to system versatility and customizability, almost all business tasks can be solved using the various flexible tools that the software has to offer.

Valentine
CMO (Ukraine)
Fabrication électrique/électronique, 51–200 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Pre-defined processes in my CRM

5,0 il y a 7 ans

Commentaires : Tell us all about your experience:
I am CMO and CRM system is my working tool number one. I have worked with different systems before, they were all good and helped me to achieve the goals. But working with bpm's online is a bit different. It's more than just a CRM system. With bpm's online you do not just keep the contacts and basic information about clients, with the actions you did and will do next, but you move through a pre-defined process and on every stage you have tips what to do in order to close the deal.

Avantages :

Processes in bpm's online CRM is a great benefit for our business. I know many cases when the deal was not closed successfully just because a sales rep did not provide necessary information on time or forgot to follow-up.

Inconvénients :

That is not the cheapest solution on the market, but it worth money. You get all necessary functionality to run the business and even more.

Vladimir
CMO (Singapour)
Services et technologies de l'information, 11–50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Efficient CRM tool to optimize and automate key processes

5,0 il y a 7 ans

Commentaires : I like to work with the bpm'online system. It connected all the dots between our marketing, sales and service departments creating one single environment. Now we have a complete view of all business activities.
The system is powered by bpm engine which enabled us to optimize and automate key processes within the company.
Thanks to bpm'online we solved a whole range of business problems - we aligned our marketing, sales and service departments. The system mapped and automated our processes so that we were able to close all the gaps and increase our productivity. Additionally, bpm engine ensured that we were able to flexibly change our processes when needed. Constant improvements led to more efficient and smooth operations and satisfied customers.

Inconvénients :

Like any time you start something new, there is a learning curve. Thus, read user guides and watch videos on the website, dig into the functionality of the product.

Elina
COO (Ukraine)
Logiciels, 51–200 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis
Source : SoftwareAdvice

A great way to organize company processes

5,0 il y a 6 ans

Commentaires : Bpm’online has assisted our company in organizing our accounting processes. In many cases processes were being practiced, however, nothing was documented. Alternatively, processes were documented but not being practiced. Now, all processes are organized. Each user’s activity is identified and each user held accountable. With this complete oversight, human error is easily identified and corrected, and processes easily adjusted to minimize mistakes.

Avantages :

Generous selection of Accounting Connectors, Add-ons and Software Solutions. We have not had to go outside of the bpm’online software in search of such applications.

Inconvénients :

The time needed to sift through our company processes. It was an intensive, organization project to undertake before we could even think about implementation.

Arnaldo
Arnaldo
Director (Suisse)
Utilisateur LinkedIn vérifié
Services et technologies de l'information, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Creatio’s 360

5,0 il y a 3 ans

Commentaires : very good with passionate people with technology and like to support you

Avantages :

Very good looking software and efficient with a lot of ready to use functionalities. You can adapt the sofware at your own flavor to get the most of the power.

Inconvénients :

A better connection with tools like M365 would be a good point. Sometine you don’t know where your are in the different modules

Sam
Pays-Bas
Services et technologies de l'information
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

BPM online is a hidden gem

5,0 il y a 8 ans

Commentaires : Bpm online is a hidden gem! From when I first discovered bpm'online I have always liked the modern and simple user interface and reporting features. It's great to have found a system that works not only for the users, but also for the management team. They find it much easy to see where the marketing, sales and service teams are and whether they're going to hit their targets. Our sales team are field based so it was important to find a system that was cloud-based so they could update their records whilst out on the road.

Avantages :

Personally, I love how easy bpm is to customise and to create new business processes this feature has saved me a lot of time and the company a lot of money. The biggest benefit is that our sales team now actually use our CRM because they use the reporting dashboards to see where they are and to compete with the other sales reps!

Inconvénients :

There's not much that I dislike about the system however it would be great to have an app store where you can see what other sites and systems bpm can integrate with without having to contact the company each time.

Vanessa
Marketing Director (Ukraine)
Formation professionnelle et coaching, 2–10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Bpm'online is a very user-friendly CRM; from setup up to managing the customer journey to connecting

4,0 il y a 6 ans

Commentaires : Ease of setup and tailoring to our business, value for money, excellent customer service, and having the ability to track all customer interactions and communications and analyze the campaign effectiveness with dashboards. The results are linked to customers or accounts which gives us insight into customer behavior patterns to further engage effectively with customers.

Avantages :

Ease of setup and tailoring to our business, value for money, excellent customer service, and having the ability to track all customer interactions and communications and analyze the campaign effectiveness with dashboards. The results are linked to customers or accounts which gives us insight into customer behavior patterns to further engage effectively with customers.

Stefano
Sales Director (Italie)
Services et technologies de l'information, 11–50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

A fresh approach to CRM

4,0 il y a 8 ans

Commentaires : We've been using Bpm'online for several months and it's a great benefit to our business management processes: it helps tracking our business initiatives since the very beginning in an easy and intuitive way. We had other products before, but eventually all of them were too wearisome to use, specially for routine tasks and standards ops: after a while the account managers perceived CRM as an additional burden instead of a help, and dropped it.

Avantages :

1. Ease of use 2. Integrated vision of marketing, sales and support 3. Process automation 4. Supportive company

Inconvénients :

1. Deep customization requires advanced skills 2. Customer support is rather good, but with a more proactive apprach could be much better 3. Heavy usage may suffer from performance issues

Nadia
Project Manager (Ukraine)
Assurance, 11–50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

bpm'online marketing review

4,0 il y a 8 ans

Commentaires : Hi,
I'm using bpm'online marketing to plan lead generation campaigns. It was rather easy to set up online campaign process starting with bulk emails and trigger communications. The templates are simple and a vendor offers quite a few designs. I do like the analytics that can be used for further communications (like we can filter those, who showed the most interest to the content). I can also create the filters according to any criteria that I want to target.

Avantages :

It's simple, user friendly and provides enough bunch of functions for proper marketing campaign

Inconvénients :

When I create templates, I miss the range of design opportunities like I used to have in other email platforms. Some extra skills, like html-coding is needed for the best template.

Réponse de l'équipe de Creatio

il y a 8 ans

Hi Nadia, We appreciate your feedback and would like to ensure that we are working on additional features for the marketing solution, which will improve your user experience. Meanwhile, you are welcome to check our insights page, where you can download ebook with useful marketing tips: https://www.bpmonline.com/insights Thank you for being our client. Bpm¿online team.

Alex
Temps d'utilisation du logiciel : Non fourni
Source de l'avis
Source : GetApp

Software that not only helps improving relationships with customers, but also streamline internal workflow

5,0 il y a 11 ans

Commentaires : In order to provide best customer service and meet our KPIs we have decided to implement a unified CRM and project management solution that would be both, user-friendly and easily customizable. I am happy to report that BPMonline has met our expectations. The scope of work included data management, project management, sales management and budget management. The essential part of the project was to deliver the agreed customizations of the existing software. As the industries we target are unique the software had to be customized to store maximum information about each of our accounts. Upon project realization we received an excellent tool for data quality analysis allowing improving interactions with existing and potential customers and, consequently, increasing sales and working with bigger projects. Also, the business process management tool allowed to streamline workflow and save valuable time. Thanks to sophisticated yet simple BPMonline CRM, now various departments involved in the project can track in one place all the activities avoiding unnecessary duplications. Sales people and operational departments now have more control over projects and budgets.

Avantages :

The BPMonline staff provides the absolute best customer service. Furthermore, we were impressed with the work of the customer success manager. Their sophisticated and proactive approach ensured a much higher level of software awareness.

Salvador
Salvador
CEO (Espagne)
Utilisateur LinkedIn vérifié
Services et technologies de l'information, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Best CRM for medium and big size companies

5,0 il y a 5 ans

Commentaires : Very easy to use and integrate teams on working them.

Avantages :

Bpmonline is supported over a powerful bpm engine. It makes maximun flexibility on sales, marketing and support processes. Also it can be expanded with new applications from its marketplace. In a very short time, a company can be selling with a very productive way.

Inconvénients :

Slow execution on application data load.