Avis clients sur LeadDesk

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Note moyenne

  • Note globale
    4,8 /5
  • Facilité d'utilisation
    4,8 /5
  • Service client
    5 /5

En savoir plus sur LeadDesk

LeadDesk est un logiciel de centre d'appels basé sur le cloud pour les ventes à volume élevé et le service client. L'éditeur offre ses services aux PME et grandes entreprises.

En savoir plus sur LeadDesk

4 avis affichés

Utilisateur vérifié
Sales group manager
Ressources humaines, 51-200 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 13/11/2019

"Simple, fast and great functionalty"

Commentaires: My experience with LeadDesk as a company has been very good. Even though we aren’t a big client, our contact person makes us feel like we are the only customer that matters. This is something that really isn’t too obvious in many companies. The other thing with SaaS software to keep in mind is that it lets you grow depending on seasonality changes. So on hectic times, we can easily add seats, but when it gets slower we can also remove seats just as easily.

Avantages: LeadDesk is by far the easiest and most intuitive contact center software I have used. Not only is it easy to see and follow everything that is happening in our business, but I can easily create and manage my campaigns. The modern UI feels like it’s actually built with the customer in mind. I know exactly where everything is and don’t need to spend my time looking for the right settings. I also like their reporting, as I can get all the information I need for my business and get on top of my KPIs.

Inconvénients: I don’t really have too much bad to say about LeadDesk. There is of course always things to improve in e.g. reporting when it comes to more complex reports, but I have all the needed reports available from their reporting tool. They do however offer customized reports or access to a replica database if you are more tech-savvy and need more complex data.

Réponse de l'éditeur

envoyé par LeadDesk le 17/12/2019

Thank you for the kind words! We are really glad to hear that you are enjoying LeadDesk. Regards to the more complex reports, we acknowledge this is something we can improve further, and we will actually launch a new reporting tool during Q1 in 2020.

  • Source de l'avis 
  • Publié le 13/11/2019
Simab G.
CEO
Télécommunications, 11-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    4 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    9/10
  • Source de l'avis 
  • Publié le 03/12/2019

"Super easy to use and great customer care"

Commentaires: We work in outbound calling mainly in the B2C market and I have been going back to LeadDesk repeatedly since 2011. I have tried many different Contact Center software, but the features LeadDesk offers combined with their excellent customer care and pricing makes choosing LeadDesk such an easy decision. I can easily recommend it especially for outbound calling.

Avantages: What LeadDesk does very well is its usability and ease of use in the software. Their UI is really intuitive, so everything is fast and easily available. Teaching new agents to use the software is super easy and fast. What I also like is that as a leader, I have full control of everything within LeadDesk, from managing call lists to campaigns.

Inconvénients: The way their predictive dialer routes calls is not the most effective one for our use case. I would also like to see some more functionalities for their app for mobile use.

  • Source de l'avis 
  • Publié le 03/12/2019
Markus H.
Marketing Director
Appareils médicaux, 51-200 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    4 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    4 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    3 /5
  • Probabilité de recommander le produit
    8/10
  • Source de l'avis 
  • Publié le 11/12/2019

"Call Center solution"

Commentaires: Our team contacts physiotherapists and tries to schedule a meeting for our salesman

Avantages: It´s easy to use, especially the address import

Inconvénients: Nothing, everything works fine. Even the support is working

  • Source de l'avis 
  • Publié le 11/12/2019
Ivar S.
Head Of Sales
Presse écrite, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 07/01/2020

"Easy and efficient solution for contact centers"

Commentaires: LeadDesk works very well for practically any outbound calling needs and offer also a high quality VoIP solution. Their vast number of features provide a solution for basically any contact center.

Avantages: The best things about LeadDesk; 1) Simple user interface for both agents and admins - our new agents don't need to be trained to the actual system, but can focus on selling.
2) Full of features - Everything we can possibly need for our outbound sales.
3) Predictive dialer is great for increasing efficiency and get agents on the phone more.
4) Access to replica database - We integrate LeadDesk with our own BI tools to get even more data on call performance.

Inconvénients: I don't really have anything bad to say about Leaddesk, it just works. If something, then the mobile functionality could be better.

  • Source de l'avis 
  • Publié le 07/01/2020