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4,3 (348) Écrivez votre avis ! France Produit local

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Mailjet est la solution emailing leader en Europe à destination des spécialistes du marketing et des développeurs.

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Avantages :

Super convenient, without any bugs and quite easy to use.

Inconvénients :

I came into some problems with a few of my emails and the customer service was underwhelming.

Mailjet - Notes

Note moyenne

Facilité d'utilisation
4,2
Service client
4,0
Fonctionnalités
4,2
Rapport qualité-prix
4,3

Probabilité de recommander le produit

8,0/10

Mailjet a reçu une note globale de 4,3 étoiles sur 5 d'après 348 avis d'utilisateurs publiés sur Capterra.

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Filtrer les avis (348)

Kathryn
Kathryn
CEO
Utilisateur LinkedIn vérifié
Médias en ligne, 2-10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Steer clear if you're looking to send a large volume of emails

1,0 il y a 2 ans
Sous-titres en français disponibles pour la vidéo
Pierre-Yves
Pierre-Yves
Directeur de projet (France)
Utilisateur LinkedIn vérifié
Informatique et sécurité réseau, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis
Source : GetApp

Aucun support, aucun moyenb de contact

3,0 il y a 2 ans

Avantages :

Facile d'accès, interface intuitive et fluide

Inconvénients :

Comme de nombreuses autres personnes nous rencontrons des problèmes avec Mailjet : compte bloqué sans raison apparente et aucun support malgré l'ouverture d'un ticket. Extrêmement déçu par cette société et ces services qui se disent réactif mais ne met rien en œuvre pour vous aider lorsque vous rencontrez des problèmes. Nous ne pouvons pas utiliser le service d'envoi de mail (que nous avons payé) depuis 48h et c'est extrêmement problématique pour notre business. Cette société est à bannir !

Sandy
Sandy
Responsable Communication (France)
Utilisateur LinkedIn vérifié
Organisme social ou civique, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis
Source : GetApp

Pas de support

3,0 il y a 2 ans

Avantages :

Simple d'utilisation, c'est un outils très bien, lorsqu'il fonctionne ...

Inconvénients :

Pas de support, cela fait 3 jours que nous sommes bloqués et aucune réponse à nos tickets. Notre système informatique est lié à mailjet et nous n'avons pas de retour.

michael
DIRECTEUR COMMUNICATION (France)
Loisirs, voyage et tourisme, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

A fuir malheureusement

1,0 il y a 12 mois

Avantages :

Malheureusement plus aucun point fort que du négatif

Inconvénients :

De nombreux problèmes existent pour l'envoi de campagne d'email. Client depuis 5 ans aucun soucis les 2 premières années depuis c'est catastrophique, sans savoir pourquoi avec la même liste d'email et campagne similaire, un coup c'est 98% d'envoyé, un coup c'est 70%. Service support inexistant (pas de téléphone ni de chat), seul l'ouverture d'un ticket permet d'avoir une personne qui en plus ne règle pas votre problème et surtout c'est très long. A fuir je change de crémerie.

Mark
Mark
Vice President of Information Technology (É.-U.)
Utilisateur LinkedIn vérifié
Études de marché, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great mailing platform

5,0 il y a 2 ans

Commentaires : Easy to setup, I like how they instruct you to setup your mailing domain in an optimal way and guide you through the process.

Avantages :

The overall design of the platform as well as the email builder is one of the best i've seen. It makes it possible for even novice users to design templates and send email campaigns.

Inconvénients :

Price is a bit high compared to some open source and self hosted options like OemPro but for a SASS product its still pretty good.

Alternatives envisagées : Oempro

Pourquoi passer à Mailjet : We actually use both for redundancy

Alexandra
Alexandra
CEO (Estonie)
Utilisateur LinkedIn vérifié
Marketing et publicité, Auto-entrepreneur
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis

A good software but with some flaws

4,0 l’année dernière

Commentaires : So far, given we can fix the issues in connecting to our custom domain, we are satisfied. With some reservations mentioned above.

Avantages :

I like the fact that Mailjet has a very clear UI- and it is easy to find and craft new campaigns. They have also been one of the very first email systems to be GDPr compliant- and hence on my radar for very long. We had an account since 2019, but only recently started to consider automating our emails. The trial limit for daily emails is generous too.

Inconvénients :

However, there are some issues. Connecting our domain was problematic, and email automation is only available to premium users. This should be available to free users as well, maybe limiting the free daily emails at the same time. It takes time to think automation processes through, and 30 days trial might be too little to decide whether the system is right for a user or not. I at least take time to properly test a software.

Alternatives envisagées : MailerLite et Drip

Pourquoi choisir Mailjet : I used Mailchimp ages ago, and did not like their UI.

Logiciel antérieur : Mailchimp

Pourquoi passer à Mailjet : Cheaper than Drip, More free emails than MailerLite, and GDPR compliant

amit
E-mail marketing specialist (Inde)
Marketing et publicité, 51-200 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

This Is Good For begineers

5,0 il y a 4 semaines Nouveau

Avantages :

The service is good but they block accounts without intimation even we use list cleaning techniques so critical to recover accounts

Inconvénients :

Pricing is little high and application Layout is little critical.Some functions doesn't work on slow internet

Utilisateur vérifié
CEO (Australie)
Utilisateur LinkedIn vérifié
Logiciels, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis
Source : GetApp

Support levels unacceptable

1,0 il y a 2 mois Nouveau

Commentaires : Support is non-existent when it is required. Getting locked out an account leaves nowhere for contact or account resolution. If your business is depending on such a service, my recommendation it to go elsewhere .

Avantages :

When Mailjet it working, it works to an acceptable level.

Inconvénients :

The support is of the lowest standard possible. We have been left high and dry multiple times now. There is zero care factor about resolution and response times are shocking. We spend several thousands per annum and have implemented customers directly with Mailjet also, but is still not of interest to Mailjet.

Jessica
Marketing Specialist (É.-U.)
Services financiers, 11-50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Mailjet Review

4,0 il y a 2 mois Nouveau

Avantages :

What I like the most about this software is how easy it is to create templates

Inconvénients :

What I like the least about this software is the customer service

Kenneth
Kenneth
Managing Partner (É.-U.)
Recrutement, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Best Value Out There

5,0 il y a 3 ans

Avantages :

The software is easy to use and I can prepare a "mailing" fairly quickly with templates that I've set up for various types of occasions. The price is very reasonable and the reports are fantastic. I'm able to reach my target markets better when I download the reports and track who opens and "clicks" through my messages.

Inconvénients :

Everything is great. I wish that there could be more templates for the emails to give me more "looks" when I do "mailings"

Alternatives envisagées : Mailchimp

Pourquoi passer à Mailjet : Price was far better. In addition, MailChimp charges based on size of mailing list. I'd rather be charged by number of emails that I send out. My current package is perfect for my needs at a reasonable price.

Sahar
Creative Director (É.-U.)
Mode et vêtements, 11-50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

For the price, Mailjet is near perfect

4,0 il y a 7 mois

Commentaires : The Mailjet template creator is easy to use if you have any experience using other template creators. Love how they include "saved sections" in the template creator for ease of creation. Mailjet has strict rules for anti-spam measures and that's a good thing. The majority of my emails do get delivered. For the frequency of our newsletters, Mailjet is perfect for our company. For transactional emails, we use Marsello because of its vast segment properties.

Avantages :

Picking a mail software is extremely stressful since most companies will charge you an arm and a leg when your list grows. Mailjet is the most value-driven software for medium-sized businesses.

Inconvénients :

If you want to segment at all, you have to upgrade to higher payment tiers. After testing their segment tiers, I wasn't too impressed by the options, so I downgraded it.

Alternatives envisagées : Constant Contact, Sendinblue, SendGrid et Omnisend

Pourquoi choisir Mailjet : Mailchimp has gotten so much more expensive over the years.

Logiciel antérieur : Mailchimp

Isaac
Executive Director (É.-U.)
Think tanks, 2-10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

A solid option for managing email lists.

5,0 il y a 3 ans

Avantages :

Ease of use A plethora of features Messages arrive to inbox (not spam) Good analytics Overall value is good

Inconvénients :

Mailjet limits your sending rate at first Some features could be more customizable (e.g. subscriber forms/widgets) Can be a bit complicated to add sender addresses and verify URLs

Alternatives envisagées : Sendinblue, Drip et GetResponse

Pourquoi choisir Mailjet : Mailjet has better % of arriving in inbox (not spam) Better package of features More customization and control Overall better service

Logiciel antérieur : Mailchimp

Pourquoi passer à Mailjet : Price and pragmatism of features

Dario
CTO (Italie)
Logiciels, 2-10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Better value for money on the market

5,0 il y a 3 ans

Avantages :

Mailjet has all funcionalities needed for sending transactional emails. Great backoffice application and EU based

Inconvénients :

Transactional confirmation API structure need some manual tricks to work with many domains and subaccount in an efficent way

Alternatives envisagées : Mailgun

Pourquoi passer à Mailjet : Better pricing model, well suited for our needs.

Vishal
Vishal
Seo Executive (Inde)
Utilisateur LinkedIn vérifié
Marketing et publicité, 11-50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Best tool for Email Marketers

4,0 il y a 2 semaines Nouveau

Commentaires : You can manage multiple email campaigns here. It will definitely helps you to grow your business rapidly. To can use their pre-made templates for your email campaigns.

Avantages :

Mailjet is one of the best tool for Email Management. You can customize and send emails to your clients or users. User can track each email activity that they have sent for business growth.

Inconvénients :

Not for the beginners, you must need to learn about email marketing before using this software.

Ben
Owner (R.-U.)
Logiciels, Auto-entrepreneur
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Transactional Email That Covers 90% Of Use Cases

5,0 il y a 3 ans

Commentaires : MailJet has been a drop in replacement for Madrill. It has been more than adequate for all of my transactional emailing needs.

Avantages :

After using MailJet as a replacement for Mandrill for the last 2 years, I can fully recommend it. I use it for transactional email and I can send 6000 per month on the free tier. More than enough for my use case. I like the templates and templating language. Setting up sender domains and authenticating them is a doddle. Using the API is also painless with the excellent API documentation.

Inconvénients :

The only thing I dislike is that there are almost too many options. This isn't a bad thing per se, but I have probably only used about 25% of the available tools/reporting etc. I also have no need for the campaign tools and would prefer it if Mailjet only concentrated on transactional emails.

Alternatives envisagées : SendGrid et Mailgun

Pourquoi choisir Mailjet : Mandrill stopped having a free tier

Logiciel antérieur : Mailchimp Transactional Email

Pourquoi passer à Mailjet : It was simple to set up first time

James
Pastor (É.-U.)
Institutions religieuses, Auto-entrepreneur
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Works great! Easy to Use! Very Reliable!

5,0 il y a 3 ans

Commentaires : My overall experience with Mailjet is that it is excellent software. It is easy to use, it just works, it's easy to set up, it provides awesome verification of my mail reaching its destination, I will continue to be a happy Mailjet user for years to come.

Avantages :

I appreciate Mailjet for a couple of reasons. The first and most important is reliability. My E-mails always get sent out, and they always reach their destination. Mailjet is careful about preventing users from using it as a spam gateway, which means it has a good reputation which means that other companies and servers do not block Majiljet which means that my mail gets sent out properly. The second thing I love most about Mailjet is how easy it is to set up. When I went to set it up, the configuration was simple, and it started to work quickly. I also love Mailjet because it has a useful dashboard that allows me to check and ensure that my E-mail did get sent out and reached its intended recipient. That leaves me never wondering whether my message was received or not.

Inconvénients :

What I appreciate least about this software is that there have been limitations placed on my account which limits how many E-mails I can send out within a specific period of time. While I have never reached the limit, or even really approached the limit as far as I am aware, and I am aware it is to ensure that spam is not sent out, I still felt that the limitation was not necessary and although I continue to happily use the software, and will continue to do so, this would probably continue to be my least favorite aspect of using Mailjet.

Mary Ellen
Director of Communications (É.-U.)
Gestion d'organisme à but non lucratif, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Solid Product, Workflow/Automation still needs some work

4,0 il y a 3 ans

Commentaires : The platform has gotten much better over the years. We have the bronze subscription and for the price it is really worth it.

Avantages :

The ability to design your own emails from a template or simply drop in HTML has been great for our company. The email builder is pretty easy to use and emails look decent across all mobile and desktop platforms.

Inconvénients :

We started using the workflow/automation feature when it was in its beta phase. We needed to be able to add a user into a contact list and then have emails sent automatically. Creating a workflow is incredibly tedious. I had all the emails I already wanted to use from when I previously had to manually send them to contact lists each day. But for some reason mailjet wouldn't let me use emails from my campaigns in the workflow. I had to recreate every single email as a template in the workflow/automation section to be able to add it to a new workflow. I was able to just copy and paste the HTML, but it was still such a time consuming process. If I could just drag and drop already used campaign emails into a workflow that would make so much more sense.

aj
Lead Developer (R.-U.)
Utilisateur LinkedIn vérifié
Services et technologies de l'information, 2-10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Best free email smtp provider

5,0 il y a 2 ans

Commentaires : We've implemented Mailjet on our clients that needs more customization in marketing emails.

Avantages :

Mailjet offers more free emails than its closes competitor Mailgun. Mailgun has its own perks but if you want more emails per month go for Mailjet. 200 per day vs 1000+ a month for Mailgun. Mailjet wins when it comes to marketing emails.

Inconvénients :

Can't easily add/remove members in a mailing list. No DKIM off the bat.

Alternatives envisagées : Mailgun

Pourquoi choisir Mailjet : Better customer support

Logiciel antérieur : Sendinblue

Katerina
Katerina
Project manager (Biélorussie)
Utilisateur LinkedIn vérifié
Services et technologies de l'information, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Mailjet facilitates product management

4,0 il y a 4 ans

Commentaires : In general I like Mailjet. You set up it once and you forget about it because you know that it is running like clockwork. I always recommend it to my colleagues.

Avantages :

Mailjet is quite easy to set up and use. The latest improvements that were implemented this year make the creation of nice looking emails for different platforms very convenient. User-friendly, colorful and intuitively understandable.

Inconvénients :

The most irritating thing about Mailjet is when the account is blocked for some reason and you message to the support they just say "Sorry, your domain triggered some of our security rules. We unblock your account". They never say what exactly is incorrect with the domain despite the fact that it could help their customer to improve his domain security or change the hosting. Or as another example, when you have just created your account, you may get the message "Sorry, your domain triggered some of our security flags. We cannot allow you to use our system." No any other clarification what exactly their security system didn't like. And you have to go to their competitors.

Pashminu
CEO (Inde)
Médias de diffusion, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Good value for money

5,0 il y a 3 ans

Commentaires : Overall, I am very much glad to have a pocket friendly marking too.

Avantages :

It is easy to get started with all the options and the best feature is to schedule the emailers. Also, the reports are good enough for normal email marketing.

Inconvénients :

There should be a feature to show the click heat map, that would be helpful is getting better insights on writing the emailer content and links etc.

Alternatives envisagées : Mailchimp

Pourquoi choisir Mailjet : It was too expensive

Logiciel antérieur : Mailchimp

Pourquoi passer à Mailjet : Cost factor above all.

Melanie
Help Desk Specialist (É.-U.)
Services et technologies de l'information, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Longtime fan and user for years.

5,0 il y a 4 ans

Commentaires : Allows 3rd party applications to send email without having to open up security on mail servers, and does so with ease.

Avantages :

MailJet is targeted more at being used for email marketing, but it is the perfect solution for 3rd party applications that require SMTP service but for one reason or another an organization cannot use their own mail server. (Also allows tracking for those 3rd party app mailings if you want to get fancy.) It's been my go to through several employment changes where I always end up needing it for one thing or another, and I've recommended to clients many times over. The support is always fantastic as well - they've always been responsive and on top of things, even when I was only using a free account. This has made them the first SMTP service I think of, always.

Inconvénients :

The only real challenge I've faced was that the API keys can sometimes be too long for older applications. (And some poorly built ones.) This is not really a fault of MailJet -- the longer API keys make for better security, but it can just be a roadblock sometimes. (MailJet support is right on the case for it though.) In the years I've been using it (I think I first discovered them 4 or 5 years ago - not exactly sure how long, I've experienced an outage or two. Frustrating when it happens, but then any internet service is subject to that from time to time.

Utilisateur vérifié
IT Support (É.-U.)
Utilisateur LinkedIn vérifié
Gestion d'organisme à but non lucratif, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Outstanding Mailing Management Software

5,0 il y a 3 ans

Avantages :

MailJet is extremely easy to use and makes the process of generating mailings extremely simple. The UI for generating mailings is intuitive and simple, yet powerful and able to accomodate pretty much anything you'd want to put into an email. I use it generally for doing newsletters to a large group of about 5,000 subscribers. The overall interface for managing Contacts lists and Campaigns is well done and understandable. Adding and removing subscribers from Contact lists is fairly straightforward and mostly great. On the rare occasions when I've needed support, they've always been extremely fast and knowledge-able, and solved the issue in short order.

Inconvénients :

Three things about Contact lists are a bit annoying: 1) There doesn't seem to be any way to automatically remove Unsubscribed Contacts: you have to download them manually, then upload them to remove them. 2) Same thing with Bounced or other Contacts that you discover from the post-Campaign analysis: there's no button to say "Remove these from my Contact List": you must download them, then remove them through the removal interface 3) Errors from uploading new Contacts is a little clunky when there are errors: again it generates a file that you have to download and look at separately. For most errors (duplicate address, typos, invalid format, etc) in the little uploads that I do as part of expanding the list, I'd just like to see the darned things immediately on the screen so that I could either ignore them (i.e. dups) or fix them (typos & invalid format). Only if the errors go beyond some threshold (say more than 10, and it could be user-settable), should it do the file-generate-and-download thing.

Danielle
Sales & Marketing (É.-U.)
Électronique grand public, 11-50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Review

4,0 il y a 3 ans

Commentaires : This works really well for what I need. It is easy to use and easy to train people not so tech savvy to use as well. Aside from the cons above, I have had a great time updating content. I do with the help people we a little more helpful. When I had a problem in that the emails we saying "sent" but nothing was being received - they told me it was my problem and there was nothing they could do. - That may be the case, but there are nicer ways of saying this. I had already checked my email spam and the head spam blocker and nothing was there from mailjet. I ended up having to send out a link to the online version that I had pulled off of a previous test email. That all being said, I still continue to use the program as it is easy to manage and provides nice stats.

Avantages :

I like the amount of flexibility you have at the free level. I like the ease of dragging and dropping content to add or reposition. I like that it saves as a work in progress and you can go back and review old newsletters. I also like the detailed insight and stats.

Inconvénients :

That you can't move multiple sections at once. For example, I wish you could highlight a text box and an image at the same time and move them around together to relocate content. I also wish you could add dividers between vertical columns. If you have a 3 column section, I would like to divide with a line between. I wish there was a calendar feature as well to help with showcasing dates and events.

Pranab
Proprietor (Inde)
Services et technologies de l'information, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great for sending outbound transactional email

5,0 il y a 3 ans

Commentaires : Used mailjet within our Django based web app.

Avantages :

Hassle-free and fair limits on the free plan, with well-priced upgrades for running specific campaigns. Great deliverability as well.

Inconvénients :

Couldn’t find a way to see what unverified email addresses were being tried on our account as sender addresses (so we couldn’t fix those wrong outbound email addresses)

Alternatives envisagées : Zoho Mail et Mailchimp

Pourquoi passer à Mailjet : Pricing.

Mauro
Developer (Italie)
Logiciels, Auto-entrepreneur
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great service at reasonable prices

5,0 il y a 2 ans

Commentaires : The problem of spam definitively solved, integration in the servers very fast, excellent

Avantages :

I solved the spam problem without large configurations, thanks to their fully qualified servers. It was what I needed

Inconvénients :

I would love to have the option to pay for the service annually and not only monthly, obviously prepaid

Utilisateur vérifié
CEO (R.-U.)
Utilisateur LinkedIn vérifié
Médias en ligne, 2-10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Steer clear if you're looking to send a large volume of emails

2,0 il y a 3 ans

Commentaires : Overall, if you want to send a little bit of email with webhooks and api calls, this will work. If you're sending large scale campaigns, it could ruin your email list size because of the lack of functionality around reengagement campaign parameters.

Avantages :

The sales people and customer support were very nice. If you were looking to use the free tier or send low volume of emails then MailJet will do the job (ie: in place of MailChimp) however, if you're looking at this v's constantcontact or sendgrid, selligent etc then I would definitely not go with MailJet.

Inconvénients :

MailJet do not want clients to use them as a databasing tool which means, if you have a segment of users who are engaged and opened 20 times in the last 30 days and you want to get those email addresses to push into facebook to find a look alike audience...you can't. MailJet won't let you get that data. They also blacklist your softbouncing emails in the background and limit the characters in subject lines.

Alternatives envisagées : Selligent

Pourquoi choisir Mailjet : Due to price but wish we hadn't and actually went back to SailThru after 6 months of trying to get MailJet to work properly.

Logiciel antérieur : Sailthru

Réponse de l'équipe de Mailjet

il y a 3 ans

Hi - thanks for your feedback. Please feel free to send us an email to contact@mailjet.com and we'd be happy to look into your account. In the meantime, we apologize for any inconvenience. Our platform and API is designed to handle higher volumes and as long as our Sending Policy is adhered to, we will be able to address any of your issues. Thanks again, the Mailjet team.