Avis clients sur Mailjet

"Pas de support"

Avantages: Simple d'utilisation, c'est un outils très bien, lorsqu'il fonctionne ...

Inconvénients: Pas de support, cela fait 3 jours que nous sommes bloqués et aucune réponse à nos tickets.
Notre système informatique est lié à mailjet et nous n'avons pas de retour.

"A fuir malheureusement"

Avantages: Malheureusement plus aucun point fort que du négatif

Inconvénients: De nombreux problèmes existent pour l'envoi de campagne d'email. Client depuis 5 ans aucun soucis les 2 premières années depuis c'est catastrophique, sans savoir pourquoi avec la même liste d'email et campagne similaire, un coup c'est 98% d'envoyé, un coup c'est 70%. Service support inexistant (pas de téléphone ni de chat), seul l'ouverture d'un ticket permet d'avoir une personne qui en plus ne règle pas votre problème et surtout c'est très long. A fuir je change de crémerie.

"Aucun support, aucun moyenb de contact"

Avantages: Facile d'accès, interface intuitive et fluide

Inconvénients: Comme de nombreuses autres personnes nous rencontrons des problèmes avec Mailjet : compte bloqué sans raison apparente et aucun support malgré l'ouverture d'un ticket.
Extrêmement déçu par cette société et ces services qui se disent réactif mais ne met rien en œuvre pour vous aider lorsque vous rencontrez des problèmes.
Nous ne pouvons pas utiliser le service d'envoi de mail (que nous avons payé) depuis 48h et c'est extrêmement problématique pour notre business.
Cette société est à bannir !

"Great mailing platform"

Commentaires: Easy to setup, I like how they instruct you to setup your mailing domain in an optimal way and guide you through the process.

Avantages: The overall design of the platform as well as the email builder is one of the best i've seen. It makes it possible for even novice users to design templates and send email campaigns.

Inconvénients: Price is a bit high compared to some open source and self hosted options like OemPro but for a SASS product its still pretty good.

"A good software but with some flaws"

Commentaires: So far, given we can fix the issues in connecting to our custom domain, we are satisfied. With some reservations mentioned above.

Avantages: I like the fact that Mailjet has a very clear UI- and it is easy to find and craft new campaigns. They have also been one of the very first email systems to be GDPr compliant- and hence on my radar for very long. We had an account since 2019, but only recently started to consider automating our emails. The trial limit for daily emails is generous too.

Inconvénients: However, there are some issues. Connecting our domain was problematic, and email automation is only available to premium users. This should be available to free users as well, maybe limiting the free daily emails at the same time. It takes time to think automation processes through, and 30 days trial might be too little to decide whether the system is right for a user or not. I at least take time to properly test a software.

"Easy To Setup, Crazy Terms of Service"

Commentaires: It started off good, as an easy to use software but later turned into a nightmare working with their support.

Avantages: It's really easy to set up and get going on a WordPress site, and I liked being able to authenticate by confirming an email rather than by DNS if I wanted.

Inconvénients: Their TOS and enforcement of it is absolutely insane. One of my sites sends transactional emails for the purchase of firearms accessories (think like holsters, nothing regulated). They blocked my entire account and all sites associated because of that. I removed the site they flagged, thinking I'd get my account back. The compliance team then had to review my account, and then said one site I had linked which does landscaping is also against their terms because they don't allow real estate sales/related services. I should note, none of the sites on my account were sending any sort of newsletter or promotional emails. It was all contact form submissions and purchase receipts.

"Best Value Out There"

Avantages: The software is easy to use and I can prepare a "mailing" fairly quickly with templates that I've set up for various types of occasions. The price is very reasonable and the reports are fantastic. I'm able to reach my target markets better when I download the reports and track who opens and "clicks" through my messages.

Inconvénients: Everything is great. I wish that there could be more templates for the emails to give me more "looks" when I do "mailings"

"A solid option for managing email lists."

Avantages: Ease of use
A plethora of features
Messages arrive to inbox (not spam)
Good analytics
Overall value is good

Inconvénients: Mailjet limits your sending rate at first
Some features could be more customizable (e.g. subscriber forms/widgets)
Can be a bit complicated to add sender addresses and verify URLs

"Better value for money on the market"

Avantages: Mailjet has all funcionalities needed for sending transactional emails.
Great backoffice application and EU based

Inconvénients: Transactional confirmation API structure need some manual tricks to work with many domains and subaccount in an efficent way

"A great service for a small price"

Commentaires: Great DX for the integration, familiar UI, great analytics, honest pricing, possibility to send SMS. The product I was looking for, recommended.

Avantages: - Easily create email templates with web-based editor
- Great analytics for your emails
- Easy API integration

Inconvénients: - Cannot buy a dedicated IP unless you send 150k emails/month, I'd like to build my reputation from now

"MailJEt Review"

Commentaires: Overall, my experience is positive. I wish there was a way to customize image padding (more than what's available, once it's been inputted in. Another function that can use some work would be the spacing between paragraphs. It would be nice to be able to create different spacing within the same text box without all of the text adapting to the same space size. Otherwise, uploading contact lists and creating email templates has been seamless.

Avantages: I like that it's easy to use and pretty intuitive for first time users.

Inconvénients: What I like least is you can't control the optimization of mobile design, that it'll automatically scale larger or smaller than a phone screen. You can't design for one platform (desktop) without considering how it'll appear on mobile, since it's not mobile optimized.

"One of the best news letter service"

Commentaires: Overall they are offering good services in the budget if you want to build and send a newsletter weekly.

Avantages: Easy to use newsletter builder included, Can test the service a free plan including 6000 mails per month. Can be used as a mail delivery service such as an SMTP.

Inconvénients: Required monthly subscription if you are sending more than 6000 emails per month. Somehow costly as compared to other services.

"Awesome tool for email marketing!"

Commentaires: Targeting our potential new clients and maintaining relationships with our loyal customers is made easy by creative EDMs generated through Mailjet. I didn’t even need a dedicated graphic artist to help me develop my email campaigns.

Avantages: Mailjet is a dream software for marketers like myself. It’s the perfect software for promotions and campaigns using email. I am pleased that it has no daily limit for sending emails to your customers, clients, and subscribers. It also has an excellent categorization tool to manage your database well based on demographics. It also has a robust EDM editor that features incredible templates that you can use intuitively. And on top of that, this software is very affordable.

Inconvénients: It can be a little stubborn when deleting old archives and contacts. Updates must focus on managing old campaign data so you can easily discard them, and it won’t clutter your existing campaigns.

"Transactional Email That Covers 90% Of Use Cases"

Commentaires: MailJet has been a drop in replacement for Madrill. It has been more than adequate for all of my transactional emailing needs.

Avantages: After using MailJet as a replacement for Mandrill for the last 2 years, I can fully recommend it. I use it for transactional email and I can send 6000 per month on the free tier. More than enough for my use case. I like the templates and templating language. Setting up sender domains and authenticating them is a doddle. Using the API is also painless with the excellent API documentation.

Inconvénients: The only thing I dislike is that there are almost too many options. This isn't a bad thing per se, but I have probably only used about 25% of the available tools/reporting etc. I also have no need for the campaign tools and would prefer it if Mailjet only concentrated on transactional emails.

"Works great! Easy to Use! Very Reliable!"

Commentaires: My overall experience with Mailjet is that it is excellent software. It is easy to use, it just works, it's easy to set up, it provides awesome verification of my mail reaching its destination, I will continue to be a happy Mailjet user for years to come.

Avantages: I appreciate Mailjet for a couple of reasons. The first and most important is reliability. My E-mails always get sent out, and they always reach their destination. Mailjet is careful about preventing users from using it as a spam gateway, which means it has a good reputation which means that other companies and servers do not block Majiljet which means that my mail gets sent out properly. The second thing I love most about Mailjet is how easy it is to set up. When I went to set it up, the configuration was simple, and it started to work quickly. I also love Mailjet because it has a useful dashboard that allows me to check and ensure that my E-mail did get sent out and reached its intended recipient. That leaves me never wondering whether my message was received or not.

Inconvénients: What I appreciate least about this software is that there have been limitations placed on my account which limits how many E-mails I can send out within a specific period of time. While I have never reached the limit, or even really approached the limit as far as I am aware, and I am aware it is to ensure that spam is not sent out, I still felt that the limitation was not necessary and although I continue to happily use the software, and will continue to do so, this would probably continue to be my least favorite aspect of using Mailjet.

"Solid Product, Workflow/Automation still needs some work"

Commentaires: The platform has gotten much better over the years. We have the bronze subscription and for the price it is really worth it.

Avantages: The ability to design your own emails from a template or simply drop in HTML has been great for our company. The email builder is pretty easy to use and emails look decent across all mobile and desktop platforms.

Inconvénients: We started using the workflow/automation feature when it was in its beta phase. We needed to be able to add a user into a contact list and then have emails sent automatically. Creating a workflow is incredibly tedious. I had all the emails I already wanted to use from when I previously had to manually send them to contact lists each day. But for some reason mailjet wouldn't let me use emails from my campaigns in the workflow. I had to recreate every single email as a template in the workflow/automation section to be able to add it to a new workflow. I was able to just copy and paste the HTML, but it was still such a time consuming process. If I could just drag and drop already used campaign emails into a workflow that would make so much more sense.

"Best free email smtp provider"

Commentaires: We've implemented Mailjet on our clients that needs more customization in marketing emails.

Avantages: Mailjet offers more free emails than its closes competitor Mailgun. Mailgun has its own perks but if you want more emails per month go for Mailjet. 200 per day vs 1000+ a month for Mailgun. Mailjet wins when it comes to marketing emails.

Inconvénients: Can't easily add/remove members in a mailing list. No DKIM off the bat.

"Mailjet facilitates product management"

Commentaires: In general I like Mailjet. You set up it once and you forget about it because you know that it is running like clockwork. I always recommend it to my colleagues.

Avantages: Mailjet is quite easy to set up and use. The latest improvements that were implemented this year make the creation of nice looking emails for different platforms very convenient. User-friendly, colorful and intuitively understandable.

Inconvénients: The most irritating thing about Mailjet is when the account is blocked for some reason and you message to the support they just say "Sorry, your domain triggered some of our security rules. We unblock your account". They never say what exactly is incorrect with the domain despite the fact that it could help their customer to improve his domain security or change the hosting. Or as another example, when you have just created your account, you may get the message "Sorry, your domain triggered some of our security flags. We cannot allow you to use our system." No any other clarification what exactly their security system didn't like. And you have to go to their competitors.

"Good value for money"

Commentaires: Overall, I am very much glad to have a pocket friendly marking too.

Avantages: It is easy to get started with all the options and the best feature is to schedule the emailers. Also, the reports are good enough for normal email marketing.

Inconvénients: There should be a feature to show the click heat map, that would be helpful is getting better insights on writing the emailer content and links etc.

"Longtime fan and user for years."

Commentaires: Allows 3rd party applications to send email without having to open up security on mail servers, and does so with ease.

Avantages: MailJet is targeted more at being used for email marketing, but it is the perfect solution for 3rd party applications that require SMTP service but for one reason or another an organization cannot use their own mail server. (Also allows tracking for those 3rd party app mailings if you want to get fancy.) It's been my go to through several employment changes where I always end up needing it for one thing or another, and I've recommended to clients many times over. The support is always fantastic as well - they've always been responsive and on top of things, even when I was only using a free account. This has made them the first SMTP service I think of, always.

Inconvénients: The only real challenge I've faced was that the API keys can sometimes be too long for older applications. (And some poorly built ones.) This is not really a fault of MailJet -- the longer API keys make for better security, but it can just be a roadblock sometimes. (MailJet support is right on the case for it though.) In the years I've been using it (I think I first discovered them 4 or 5 years ago - not exactly sure how long, I've experienced an outage or two. Frustrating when it happens, but then any internet service is subject to that from time to time.

"Outstanding Mailing Management Software"

Avantages: MailJet is extremely easy to use and makes the process of generating mailings extremely simple. The UI for generating mailings is intuitive and simple, yet powerful and able to accomodate pretty much anything you'd want to put into an email. I use it generally for doing newsletters to a large group of about 5,000 subscribers. The overall interface for managing Contacts lists and Campaigns is well done and understandable. Adding and removing subscribers from Contact lists is fairly straightforward and mostly great. On the rare occasions when I've needed support, they've always been extremely fast and knowledge-able, and solved the issue in short order.

Inconvénients: Three things about Contact lists are a bit annoying:
1) There doesn't seem to be any way to automatically remove Unsubscribed Contacts: you have to download them manually, then upload them to remove them.
2) Same thing with Bounced or other Contacts that you discover from the post-Campaign analysis: there's no button to say "Remove these from my Contact List": you must download them, then remove them through the removal interface
3) Errors from uploading new Contacts is a little clunky when there are errors: again it generates a file that you have to download and look at separately. For most errors (duplicate address, typos, invalid format, etc) in the little uploads that I do as part of expanding the list, I'd just like to see the darned things immediately on the screen so that I could either ignore them (i.e. dups) or fix them (typos & invalid format). Only if the errors go beyond some threshold (say more than 10, and it could be user-settable), should it do the file-generate-and-download thing.

"Review"

Commentaires: This works really well for what I need. It is easy to use and easy to train people not so tech savvy to use as well. Aside from the cons above, I have had a great time updating content. I do with the help people we a little more helpful. When I had a problem in that the emails we saying "sent" but nothing was being received - they told me it was my problem and there was nothing they could do. - That may be the case, but there are nicer ways of saying this. I had already checked my email spam and the head spam blocker and nothing was there from mailjet. I ended up having to send out a link to the online version that I had pulled off of a previous test email. That all being said, I still continue to use the program as it is easy to manage and provides nice stats.

Avantages: I like the amount of flexibility you have at the free level. I like the ease of dragging and dropping content to add or reposition. I like that it saves as a work in progress and you can go back and review old newsletters. I also like the detailed insight and stats.

Inconvénients: That you can't move multiple sections at once. For example, I wish you could highlight a text box and an image at the same time and move them around together to relocate content. I also wish you could add dividers between vertical columns. If you have a 3 column section, I would like to divide with a line between. I wish there was a calendar feature as well to help with showcasing dates and events.

"Great for sending outbound transactional email"

Commentaires: Used mailjet within our Django based web app.

Avantages: Hassle-free and fair limits on the free plan, with well-priced upgrades for running specific campaigns. Great deliverability as well.

Inconvénients: Couldn’t find a way to see what unverified email addresses were being tried on our account as sender addresses (so we couldn’t fix those wrong outbound email addresses)

"Great service at reasonable prices"

Commentaires: The problem of spam definitively solved, integration in the servers very fast, excellent

Avantages: I solved the spam problem without large configurations, thanks to their fully qualified servers. It was what I needed

Inconvénients: I would love to have the option to pay for the service annually and not only monthly, obviously prepaid

"Steer clear if you're looking to send a large volume of emails"

Commentaires: Overall, if you want to send a little bit of email with webhooks and api calls, this will work. If you're sending large scale campaigns, it could ruin your email list size because of the lack of functionality around reengagement campaign parameters.

Avantages: The sales people and customer support were very nice. If you were looking to use the free tier or send low volume of emails then MailJet will do the job (ie: in place of MailChimp) however, if you're looking at this v's constantcontact or sendgrid, selligent etc then I would definitely not go with MailJet.

Inconvénients: MailJet do not want clients to use them as a databasing tool which means, if you have a segment of users who are engaged and opened 20 times in the last 30 days and you want to get those email addresses to push into facebook to find a look alike audience...you can't. MailJet won't let you get that data. They also blacklist your softbouncing emails in the background and limit the characters in subject lines.