Avis clients sur LearnUpon

Apprendre tout simplement

Avantages :

La fonction de formation est vraiment la meilleure que j'ai jamais vu.

Inconvénients :

C'est un logiciel assez coûteux, concerne plutôt les grosses entreprises.

LearnUpon Review

Commentaires : We use LearnUpon to help onboard and train our customer base. We used to do all 1-on-1 training calls which we often found was slow, expensive and not scalable. We decided to rethink how we get our customers educated on the product and found LearnUpon as a potential solution. Since we have implemented the LearnUpon software into our onboarding process, our customers are learning much quicker and able to learn when it's convenient for them resulting in a faster, cheaper and more effective learning experience.

Avantages :

The ability to create groups and implement dynamic rules within those groups has really allowed us to automate a big portion of the learning experience. The product has been very easy to use and the training materials they supply to you in addition to the implementation consultant made it an enjoyable process. We had not used a LMS prior to LearnUpon so it was very easy to set it up from scratch and learn best practices as we go.

Inconvénients :

We really don't have anything negative to say about LearnUpon at the moment as it's done exactly what we hoped it would do and more. Excited to watch it continue to iterate and grow as we do.

Admin-Friendly Platform with Great Customer Support

Commentaires : With a tight timeline to move off of our previous platform, we found the LearnUpon team to be extremely accommodating. Our onboarding & implementation specialist went above and beyond to dedicate additional training and support hours for our team, and helped us get up-and-running on the platform in record time. Their technical support team is extremely responsive and helpful, as is our dedicated CSM. While the platform itself may not be the most robust in the LMS space, I find their UI to be very clean, easy to navigate, and has all of the standard functionality that any good LMS should. This is a great platform for L&D professionals that are just getting started with an e-learning training program, and/or platform Admins that don't want to get bogged down with regular backend LMS maintenance.

Avantages :

The LearnUpon platform is very easy to get started on; we had a quick turnaround to make from our previous vendor platform, and were able to get up-and-running in less than three weeks. Their multi-portal capabilities have made it fairly easy to manage our customer, employee, and partner training programs on one platform, while still being able to create unique learning experiences for our three audiences. Their Salesforce integration allows for automated user management (which is especially value to smaller enablement teams like ours), and has given us the ability to create fairly robust Salesforce reports and dashboards based on learner activity. Customer support is, by far, one of the biggest advantages to working with LearnUpon. We've had a fantastic sales and onboarding experience, and their CSM and their technical support teams are extremely responsive and thorough. The UI itself is very clean and modern, and I find it to be fairly user-friendly from a learner perspective.

Inconvénients :

The capabilities of "Manager"-level users (a permission set that sits between and Admin and a Learner) are a bit limited. The learning path user experience is not the best, but is something that is on their product roadmap to improve. Not necessarily a drawback for us, but the platform UI is not customizable beyond branding and colors, and some additional settings that can be toggled on and off (like gamification, for example), so if you're looking for a platform that is highly customizable, this probably isn't a good fit for you.

Good learning portal

Commentaires : Good learning system overall that allowed us to centralize our learning courses for our customers.

Avantages :

Easy to create courses Easy library build Great customer service

Inconvénients :

Learning paths are clunky to update Wish I could collect more customized user data once filtered into a group

LearnUpon good budget option

Avantages :

Very easy to use for admins, user friendly, simple interface

Inconvénients :

A lot of limitations for customization and scalability

Fantastic support and great solution for corporate learning

Commentaires : Over the years I have been a very demanding customer and an ill tempered one at that when I was stressed out about things not at all related to the learning management system. Every time I was grumpy the support guys and gals were supportive and patient with me and focused on helping me in whatever query I had. I built my business with Learnupon as its backbone and never regret the decision. I am proud to be one of their first 100 customers and delighted to see them with over 1000 now. I celebrated my first big contract with a bottle of champagne with the Learnupon Staff in their headquarters, was invited to a customer appreciation evening with canapés when they moved to bigger premises, and they sent my wife flowers on the birth of our daughter... what more can I say? They are integral to my business now and I deeply appreciate the ongoing support and product developments which make the system bigger and better every year. Thanks Learnupon.com and keep up the great work!

Avantages :

I found the LMS to be very user friendly and very importantly whenever I had an issue of a problem doing something, or as was more likely the case, whenever I screwed something up, the Learnupon support were there to save the day and provide a solution.

Inconvénients :

At the start (I am with them over 5 years now) I didn't like the e-commerce side but it was significantly improved over time and most importantly, an integration was created to work with Shopify and Zapier which has really transformed my business.

Wonderful LMS for our little nonprofit!

Commentaires : We've been partnered with LearnUpon for almost 10 years - that says it all!

Avantages :

LearnUpon's customer service is absolutely the best thing about them! They are customer-focused and it shows in everything they do!

Inconvénients :

Because we train outside of our organization, no LMS platform is perfect for our unique needs.

Intuitive, Aesthetic & Economical Solution with Rock Star Cx Support

Commentaires : When evaluating solutions, the LearnUpon sales team was responsive from day 1 -- you sometimes have sales teams who show up and read you their demo script, but LU showed up to listen first, and ask questions, and then demo how they could meet our needs. The trial version gave us an opportunity to test out branding and functionality requirements. Branding the trial portal to reflect our corporate look and feel was a slam dunk, took maybe 1 hour max. In fact we were able to go live with no additional portal branding effort, and our company maintains a high aesthetic bar. In the full version we spent time designing all aspects of the portal exactly how we wanted them. There's enough granularity to meet our need without the pointless option overload that so often can sacrifice intuitive usability. Our dedicated Customer Success Manager was ready, willing, and able to offer suggestions, take questions back to the team, and help us push the solution to maximum value. (I've worked with the LMS "big guys" too, who keep you on hold for 20 min to answer a simple question and dole out onboarding support by the spoonful -- LearnUpon always makes me feel like I'm one IN a million, never of of the million). Setting up SSO was a breeze with our Confluence gateway. We launched in April and are growing client users by about 10% a week. I honestly can't say enough good stuff about LearnUpon's customer support ethic. They "get" it.

Avantages :

Excellent blend of intuitive aesthetic design and functionality -- LU works the way we need it to work, as we partition projects across portals and clients into self-contained user groups. We're able to maintain our brand presence for clients, meet our organizational goals and our customers' needs effectively -- with little to no compromise on our vision. On top of this, LU customer support is the best in the business.

Inconvénients :

There's not much to not like about LearnUpon. The system continues to mature and improve incrementally with each release. More attention could (and is) being paid to Reporting capabilities. Functionality to nest Groups would also be helpful, or minimally the ability to copy an existing Group.

Wonderful product and customer service

Commentaires : We have a LOT of users that access our certification courses in LearnUpon. Some days we have over 1000 users logging in. This was a big undertaking for our company to switch our LMS provider. To be honest, the implementation and subsequent usage of LearnUpon could not have gone smoother due to the customer service response and the step by step collaboration they provided for us. This was a very seamless and efficient experience for USA Football.

Avantages :

The best part of this software is the customer service. I have used several LMS products in my career and, while LearnUpon is very user friendly and has many helpful options, the learning curve for implementation and use was made very easy with the customer support team.

Inconvénients :

The parts that were least likable about this software was perhaps the limited ability to change default settings. However, it appears that LearnUpon has taken this into account and are now working on some updates to the software that better align with our needs.

Excellent LMS!

Commentaires : This is perhaps the best experience I've ever had with a new product roll out. The customer service is leaps and bounds over any other company I've ever worked with.

Avantages :

We love the ease of use and the clean UI. It was really simple to jump in and start setting up our portal and when we got hung up they offer tons of resources to help you out. On the off chance that I couldn't find the answer, the LU team has always quickly answered me and I don't believe I've waited over a few hours for an answer from them.

Inconvénients :

The certificates are a little wonky, but I've been assured they are working on an update for this feature.

Support team makes the product a good choice

Avantages :

Support team is amazing at helping solve problems.

Inconvénients :

Many essential features are still in development.

LearnUpon: Very Satisfied Customer

Commentaires : I highly recommend LearnUpon to any training company serious about providing its customers with a superb eLearning experience. We invested heavily in developing stunning eLearning content and needed an LMS to match. After six months of trialing countless different systems I was losing hope of finding one, then I discovered LearnUpon and haven't looked back. I don't feel like I have just bought a product, I feel like I have entered into a partnership with a highly skilled, ambitious and professional team of LMS experts. They're a young, vibrant, ambitious team who definitely put their customers at the very centre of what they do. They understand that their customers aren't buying a system, they're buying a means for taking their eLearning products to market. I believe that you can only be as good as your worst supplier - since adopting the LearnUpon LMS our customers and their learners have gained much added value and overall a superb eLearning experience.

Avantages :

The perfect LMS for commercial training companies. Great customer portal functionality, with really smart branding and white labeling options that impress our clients and are easy to configure. The LearnUpon LMS is intuitive, versatile, smart and affordable. It has great exam and survey features; easy to build, great learner experience and with useful, detailed reporting with filter and export options. Content writing within the LMS is great; can easily add text, images, documents, videos and audio content, as well as very simple upload of SCORM content. The technical support is first class; immediate and very helpful. The eCommerce feature is really easy to setup up (just need a PayPal account) and provides a professional purchasing experience for our customers, with added features such as discount codes.

Inconvénients :

The few limitations of the system that I have fed back to LearnUpon have either been immediately addressed or are planned for imminent updates. LearnUpon are continuously developing the LMS, with new features released every few weeks. In their clear commitment to developing the product they really listen to any feedback and take immediate action to improve the product. LearnUpon are a small company in their infancy, which was a slight concern when signing up with them initially. I asked myself the question 'will they still be around in 5 years time?'. After some research, trialing the system and speaking with them I was left very comfortable in tying our future to theirs. In just a couple of years they have developed the very best LMS for training companies on the market and it's still getting better every month. I am very confident they were the right horse to back and I'm excited about the opportunities for our company from their continuous investment in the LMS.

LearnUpon is easy to use as an admin and easy to imp0lement

Commentaires : Easiest LMS I have used to implement and manage.

Avantages :

I tested several LMS' based on my requirements. The main thing I wanted to see if I could setup content and courses in each without having to dig into the user guide. I found once I figured out were to go for what I wanted to do the setup was easy. The SAML SSO integration was fairly easy and support was very attentive. Our Customer Success Specialist has been very helpful and provided a great plan for us to get started. I should have taken advantage of this resource more. They are in Ireland and we are in California, but you would never even know that when you contact support, they have been very responsive. Even if they did not have the answer they got back quickly to let me know they would get the answer.

Inconvénients :

The SSO Integrations was easy, but we are seeing issues with the enrollments not properly being assigned. It is hard to diagnose if this is from our end or LU. I have noticed a few issues where users are enrolled in learning paths or courses and their dashboard will not display the content. When you make updates to content (videos or assessments) I have seen a few occasions when the user is supposed to have to re-take the test or course and they cannot. Essentially they are stuck. In fairness, the setup I did caused this issue, but when it was adjusted they were still stuck. Reports are limited. I really need a monthly Users report, but it does not reside in reports. I have to actually export the Users list, then user Excel to sort and filter. I feel this should be this cannot be a simple automated report.

Great ROI from LearnUpon & Postive User feedback

Commentaires : LU has enabled Eason to deliver impactful skills development modules and critical knowledge-building interventions with assurances on accuracy and consistency across our store-based workforce. This is achieved without any demand being placed on critical resource in store to deliver new knowledge and skill to the team. I continue to find the LU solution for Eason represents considerable return on our investment. User feedback on programmes hosted on our LU portals strongly suggest that our employees enjoy the learning experience on offer.

Avantages :

With a workforce in excess of 1,000 employees, many of whom have worked with Eason for over 15 years, almost all staff whether 'tech-savvy' or not, have found our LearnUpon portals to be easy to access, navigate and use. LearnUpon have made it easy to customise the look and feel of the portal with corporate colours and branding. This has helped to establish online learning within Eason as part of our overall L&D strategy and demonstrates to our teams that the organisation is making strong investment in the development of our people through elearning methodologies. Finally the support offered by the LearnUpon team means that any issues or requirements are addressed and resolved; far sooner than expected in terms of time, whilst also exceeding expectation on the practicality and usability of solutions offered.

Inconvénients :

Very little. Perhaps some additional reporting criteria would be useful when tracking progress across numerous user groups.

Great product backed by a super team of people!

Commentaires : We were one of the early clients and the one factor that consistently keeps us using the platform, above all else, is the fact the level of service from day one (when LearnUpon was only starting out) was amazing. As they have grown to become a leader in the LMS space, that level of service has never changed.

Avantages :

We have both used and engaged (via clients) with a broad range of LMS products. The LearnUpon solution is by far one of the easiest and effective solutions we have come across. They are constantly looking to increase functionality and in my opinion are working at the edge of the latest developments in LMS solutions.

Inconvénients :

Honestly very little! I would like more flexibility around messaging as we deal with both the B2B market and also the B2C. The latter requires more frequency around messaging but we have found simple solutions to work alongside the LearnUpon platform.

Learn Upon - Wonderful LMS and Customer Service!

Commentaires : Customer Service is Awesome - we receive a prompt response to any question from our LearnUpon customer service rep and team, as well as friendly support and assistance throughout implementation of our employee training.

Avantages :

Our Learn Upon customer representative is fantastic, along with the entire customer service team. The LMS is extremely user friendly from the standpoint of creating courses, up-loading and customizing content. Our employee-related user issues have significantly decreased since switching to Learn Upon.

Inconvénients :

Can't really think of anything negative - any issues that are raised are immediately addressed.

Unbeatable customer service and constantly evolving

Commentaires : LearnUpon's mission was to build an LMS that is quick to setup, super easy to use and backed up by exceptional customer support. They have, without a doubt, succeeded on all three goals. I was up and running with my first course in minutes. The interface is intuitive, easy on the eyes, and super clean. My clients have benefited from LearnUpon's quick portal set-up. I have been able to create customized demonstration portals, fully branded and populated with example user groups, courses, assessments, surveys, and reports, in a matter of hours allowing me to show the value of a learning portal to my clients based on their unique needs. It is fun to see how LearnUpon's LMS can solve challenges my clients and I have. As I experiment with the array of options for course content, learning paths, assessment, and reporting I frequently refer to their detailed Administrators Manual and well organized Knowledge Base to make sure I am utilizing all of the possibilities LearnUpon's LMS had to offer. When I have a question the documentation can't answer, LearnUpon's superior customer service offers expertise and professionalism unlike any I have experienced with a software product. Shane, Lisa, Carrie, Ian, Des and everyone else on the LearnUpon team are a pleasure to work with. My questions are often answered within hours and those that require a little investigation are followed up on in a timely and professional manner. The knowledgeable and prompt customer service LearnUpon provides has helped me build trust with my clients who have been burned in the past by apathetic support from other vendors. LearnUpon is always improving their product and services to their customers. They look to the industry for what features could help learners get the training and education they need to succeed. I highly recommend them if you are looking to invest in an LMS for your organization or for your growing training business.

Excellent Customer Support & Easy to use!

Commentaires : Our training can be done remotely and without very little help from us for setup and use. Keeps the trainee more interested in learning. Less worry about having to redo old PowerPoint Slides and other documents Constantly.

Avantages :

I like how easy it is to cost, setup, management, ease of use, branding per company and remote connection from anywhere you have an internet connection. Above everything else the Customer Support is Outstanding and one of the main reasons we chose this company.

Inconvénients :

The video functionality and importing. We had to buy a 3rd party app to product content because it LearnUpon does not support certain file types or editing. The upload can take a while depending on how much content and bandwidth you have. We actually found that using a 3rd party app for our videos works better for us than most other software can offer. Ultimately, this inst that bad of a trade-off for the customer support and constant functionality updates to the program.

Caoterra review of LearnUpon

Commentaires : Has improved greatly over the years!

Avantages :

LU customer support listens to their clients, course building, and reports.

Inconvénients :

I've communicated any features with customer account manager and LU Support.

Learn Upon - the best LMS for training providers

Commentaires : 100% recommended. I really can't speak highly enough. For our education clients to be using this rather than their own moodle environment speaks volumes to me. Can't recommend it enough

Avantages :

It is designed for training providers who on-sell both training and managed services to their clients. Many of the features that make this possible are chargeable extras on most LMS platforms are free and built in on LearnUpon. Publishing courses couldn't be easier and adding documents to the course player has been more stable for us than using the functionality within Articulate. We have Universities and a Local Authority that has migrated learning over to our LearnUpon platform so and they are absolutely delighted The quality of customer support is outstanding The frequency of well thought out updates is also impressive. These guys have great vision and really savvy technical skills. The ability to add custom data fields for mass importing saves so much time as we can sync reports with our customers standard systems. I have used dozens of LMS systems and this is the best by a country mile.

Inconvénients :

None as yet I would like to see standardised API outputs and I know that this is on the development plan for 2-13

LearnUpon is a great company to do business with

Commentaires : LearnUpon is a great company to do business with. They are very responsive to our needs. We had an issue where we had to import several hundred questions into their LMS. They built a custom solution for us that saved us hundreds of man-hours. They also built a custom report that allowed us to import LearnUpon score data into our CRM database. The customer service is outstanding. Whenever I submitted a trouble ticket I usually had a response the same day. The people at LearnUpon made our transition to their LMS problem free.
The LearnUpon LMS is pretty robust. The biggest pro here is that it is easy to create content. Uploading pdf files, powerpoint presentations, and videos is a snap and the editor is quite powerful. You have a lot of freedom to determine how your content is presented. The only con with this LMS is the way the User Interface, UI, handles disabled features. If you don't have a feature enabled then all the functionality for that feature disappears from the UI. This simplifies the UI somewhat, but it can cause some confusion when a user wants to do something and the feature has disappeared.
As far as the overall impression of the LMS the pros far out weigh the cons. This is a very powerful, and easy to use LMS system. The people at LearnUpon have been willing to work with us to solve our urgent LMS business needs. They have been tremendous asset for us.

LearnUpon is easy to use and meets various needs

Commentaires : It has worked well enough for us, we are able to add training videos, exams and track how many people have completed certain compliance milestones.

Avantages :

It is easy to use and allows learners to access learning materials quickly and easily. Our team can share information, add exams, and deadlines.

Inconvénients :

No real dislikes about the software, we use it in an unconventional way in that it is for corporate training and employee compliance. But it works and allows us to meet the needs of multiple business units.

Above and Beyond

Commentaires : The customer service is absolutely outstanding! From the very first call and email, their staff was friendly, responsive, knowledgeable, and you can tell they believe in the product. Thus far I am nothing but impressed, and I can’t wait to see how our company will be able to use an LMS like LearnUpon in our business. We are so pleased to have chosen such a dedicated vendor!

Avantages :

The functionality is extremely user friendly from the administration and learner perspectives. LearnUpon also has a LearnUpon University that takes you through the navigation and settings of the software and assigns a customer support specialist so all questions are answered!

Inconvénients :

I can’t say that I have a negative thing to say about LearnUpon.

Feature packed, easy to use, AWESOME support

Commentaires : I've worked with several LMSes and this is by far the best in terms of ease of use, functionality, and customer support, and cost.

Avantages :

- Easy to use - Packed with features that are intuitive and that work to your advantage - Rarely ever have to use workarounds to do what I want - Customer support is WORLD CLASS.

Inconvénients :

- Migration of your transcript information from your old LMS to LearnUpon comes at a fee. The rest of the work (migrating content, migrating users) is up to you. - Occasionally there are features I wish did a certain thing, and I contacted my success representative and he helps me figure out how to do it a different way! This is very rare!

Best in Show

Commentaires : 5 star service and product!

Avantages :

The team is amazing! From our sale rep, [sensitive content hidden] , our Implementation Manager [sensitive content hidden] our Customer Success Manager the team is incredible! Always available to answer any questions and help!

Inconvénients :

Not that I'm aware of! I love Learn Upon!