Avis clients sur DYL

Commentaires : We Would Not Buy Online Leads Without This Company! We are a Farmers Insurance office in Nevada. Our office began to purchase leads in 2010 using 5 vendor companies. I spent more time trying to track the leads than I did selling and contacting the consumers. Follow-up was a nightmare and Excel wasn't the answer for a variety of reasons. Some of our staff members struggle with computers while others are excellent, we needed a system which could be easily understood and adapted by all while still being robust enough for advanced users. After numerous demos with a number of others looking for a fit for our users it became obvious that Dial Your Leads was the right fit for our office. All the others were very rigid, overly complex, "one size fits all" programs and they were over-priced. DYL offered simple, great functionality for users and administrators. It has been very responsive to suggested additions to the service and makes continuous refinements to the pages. What does it do for us? All our online lead partners send leads directly to DYL and they immediately call the prospective client. This gives us a leg up on competitors because we get to speak with the consumer and they get a busy signal. After the initial call an email drip campaign can be started with one click on the mouse. Consistent contact equals sales. This is a huge advantage over having staff write bulk emails, or worse still, individual reminder emails. The benefit is the time saved for staff and consistency and control of sales message by you! A page is created showing all information associated with a prospective client. All calls to the prospect have a staff name and time stamp associated along with a record of what occurred. All the information is presented completely and simply. This allows anyone on staff to see where we are with any particular prospect at any given time. Just because "Robert" goes to lunch doesn't mean we can't close a sale if the prospect calls us. All quotes may be easily uploaded to the prospects page. This allows so much! I can make calls from anywhere with an internet connection and have any quote I need available as I speak with the consumer along with a complete contact history. Any staff member can review and understand if a consumer calls and wishes to review a quote. We can keep track of any and all quotes emailed to the prospect. Folders allow you to create XDate folders for each month and/or each user. These Xdated leads can then be easily set to automatically call the consumer at the optimum time. Another big advantage for getting the most out of every lead and for staff time management. The value of DYL goes all the way through the service. As an admin I can change which lead is assigned to which staff member as needed. I have access to outgoing recordings of calls for training and best practices work-shops. The reports available provide a wealth of information on productivity, and allow me to allocate new leads appropriately. Any staff can answer any call and be up to date on where we are in the sales process with any prospect while the phone is still ringing. The service is very inexpensive, one monthly fee no matter how many users your office needs. The call campaigns are an additional cost, but the cost is nominal. Customer Service is phenomenal. I'm promising anyone who reads this review that you will not find a company which tries harder or cares more about your business, other than yourself. No system works without a hiccup now and then, and I'm the person who must get things back to normal. DYL has gone above and beyond for me on numerous occasions. The customer service I've received is the reason I decided to write a review for the company. Lastly Tools, Tools, Tools -
Drip Email - The drip emailer allows each user to automatically send a series of emails to consumers. The drip system is very simple and yet has enough muscle to be useful.
Campaigns - Call campaigns are easily uploaded to the system and then may assigned by admins to particular users. Results of those campaigns are also easily tracked by admins.
Staff adjustable auto call back - This little feature allows the staff to automatically set a call to occur when it is most likely that we will reach the prospect.
Admin Tools - There are a bunch and they are simple, functional and effective. Why not try this one first? Since you do not have to sign a contract DYL should be your first option. If you find it didn't work for your office, you can simply drop the service with nothing lost.

Great phone system that's easy to use and has lots of features

Commentaires : I've been in the insurance business for 18 years and have been with DYL for 3 1/2 years. It's the best phone system I've had. It's easy to use, has lots of features and the support has been good. It definitely makes us more productive. One example is we can label calls as "Spam" and then avoid them when they call again, which is a big headache for all small businesses. From a management side, the reports are easy to run so I can track my staff's calling times, listen in on their calls if I want and easily play back any call for coaching. This recording feature has also saved our agency several times when a customer complained. We just go back and listen to the recording and that gives us the information needed to deal with the complaint. We're not fully using all of the sales tools in DYL but we're in the process of implementing more and more of them to help increase our sales. All in all, I'm very happy with DYL and from listening to other agents plus my prior experience, I don't think their combination of tools, ease of use and support can be beat. I highly recommend DYL.

Avantages :

Call recording, ability to listen to calls and track how much time my staff is on the phone, the ability to easily identify and customize the names of callers, the price.

Inconvénients :

That I haven't figured out the best way to utilize all of the sales tools, but we're working on that.

Dyl review

Commentaires : Your customer service is terrible! The people I have spoken with are very nice but they NEVER EVER do what they say they are going to do. I never get call backs when I was promised I would. I have asked to have a tech call me so I can explain my issues directly to then instead of through a 3rd person. The customer service people will ONLY address 1 issue at a time instead of listening to ALL my issues with your service. I am told I can never talk to a Tech Rep. When I complained about your service in the past I was told we need a new router. I knew it was horseshit. Since the upgrade I not been told I need a new router. Instead I have been told "we are aware of the issue there is a open ticket" whatever that means but my issues are still not fixed! You have some very good features and I liked your service but since the upgrade it has taken a turn for the worst. I am so sorry that I am looking to replace you.

Avantages :

I like that for the most part I can see when someone is calling in if it is a lead or a current customer (only after I entered the customers name in the system)

Inconvénients :

Where do I start? My biggest complaint is in campaigns I can only dial through 1 time. If I dial through more than once my notes disappear and I am able to call do not calls. Dispositioning seems to be the issue but I cant get a tech person to call me back to resolve. They system freeze ALOT! We cant pull a campaign out and re scrub in Allstate systems and put back in. We lose all notes and are still able to call do not calls. since the upgrade notes are difficult to see unless we put them in the sticky note pad which is double work. We can no longer see faxes at all not even for a few days. My Allstate email box is full so I cant keep big files. Plus it takes forever to get the email notification that the fax didn't go through. Why cant Dyl tell me if it went through and why id the send fax button small and hidden? When working a campaign it has me recalling the same number over and over. People have complained when I have left a voice mail that my message is garbled and they could not understand it. Our phones display Herndon, Va weather when I am in Williamsville, NY 14221. We no longer display Nicholas Pagano Allstate Agency on our caller ID. When a lead is automatically upload in our system it forces us to call it right away. We have to pause our leads then when we set up an appointment it will not let us call it because we are paused. It is also very hard to determine if it is a new lead or an appointment. When I call comes in and I am in a campaign since the upgrade I now have to hit view to see who is calling. Where before it would show. There is another girl in the office and a lot of the time her phone is the only phone to ring or the only phone to be able to answer the call. If I pick up it doesn't Answer it right away. And when it does its dead air. If the other girl picks up she ends up getting the call even though I answered it 1st.

DYL is fantastic!

Avantages :

Switching to DYL from an old fashioned landline provider was the best move I made from a systems perspective. The difference is night and day. We are able to track our businesses outbound and inbound call activity, recall recorded conversations when issues arise, and thoroughly document notes about each call on the system. The lead integration saved us money on third-party lead management platforms and has been very easy to use for all of my employees. We love the system and we have installed DYL at all of our locations, which makes transferring calls between locations a breeze. Check them out!

Inconvénients :

My only complaint is that because this is a VOIP system, any issues with an ISP are compounded. This is an issue with any VOIP provider... if there are internet issues, there are phone issues as well. However, typically if we are having internet problems, we cannot access our systems to help clients any way, so it isn't a huge deal if there is short downtime.

So-So service

Commentaires : They were fantastic at the beginning, but after parting ways it was like war to get anything from them.

Avantages :

You could quickly and easily get someone on the line to help with an issue, but resolving the issue was what was difficult.

Inconvénients :

Once we switched to another phone system/ carrier, the company would not let us keep our recorded calls between our agency and the client. If we need a call log, we still have to call them to get the record.

Great VOiP For Small Business

Commentaires : DYL was a great, cost-effective solution for my business. It provides a lot of features that many of their competitors don't offer or offer with some limitation / high price point. The quality has improved and we now rarely have challenges. The customer support has always been very friendly, it just took a longer time to get in touch with a live rep. They have improved wait time and staff training to where most issues we've had or support needs can be resolved in one call (which for me was big). The annual account renew / re-enrollment is always smooth. Customer support is great to work with.

Avantages :

It's a great price for the multiple features that are included. Many competitors don't have some options or charge a much higher amount.

Inconvénients :

Support used to take a long time to resolve issues or simply answer calls. Now they have email feature that is easy to use and issues are resolved faster. Call time/wait has dropped as well.

Great Value. Great Features. Improving software and services.

Commentaires : Their software platform allows us to automatically route calls in based on the caller ID when we have grouped callers into specific groups. We can have a call from a specific person in, recognized automatically and routed differently than the default setting. We can also have multiple phone numbers that all call in and can be handled differently. Nice to be able to measure this as well.

Avantages :

Lots of funtionality for managing inbound calls, measuring call volume/activity, flexibility of the system.

Inconvénients :

Some of the software has some minor bugs in it still. Very few are major, but we do continue to find them.

Steep Learning Curve

Commentaires : Mixed. I don't know that I will renew my subscription when it expires.

Avantages :

I like that it can hook up to our CRM and leads can be managed automatically. The only problem is, I can't figure out how to use it. Tech support is not very available.

Inconvénients :

Steep learning curve. I know people who use it and love it. We're probably only using 25% of it's capabilities.

Commentaires : We are a fast growing, customer loyalty centered insurance agency located in Ventura County. During one of our staff meetings I was struck by how much money was being wasted on obsolete, redundant technologies, and the inefficiencies of generating and communications to prospective and new customers. With the help of Dial Your Leads (DYL) I was able to better track my incoming leads, phone marketing efforts, as well manage constant ongoing communications with prospective customers. Recently, I packaged their lead management systems with their VOIP services and now have a complete solution in one central location and contact. Their software is ever improving and have found their customer service to be extremely efficient and effective. No where else have I had the positive experiences as I've had with them. The learning curve with the DYL Management Systems was little to none, and the software feature set is far superior to what's on the market today. We are able to respond to leads within microseconds of them coming in with no effort on our part. Address incoming callers specifically and manage their exceptions. With multiple support staff, juggling leads and follow-up calls, was always a time consuming effort. Now most everything is automated and managed from a single source, DYL. I can't say enough about what a positive experience I've had. I can't imagine running my agency without them.

the best intelligent business phone system

Avantages :

What I like most about DYL it combines the best Volp phone service with sales and customer service software to manage your business it's so easy and profitable

Inconvénients :

what i like least about this software u can listen to live calls and use the office chat and transfer calls with a simple drag-and-drop interface

Destroying Your Leads

Commentaires : I've been with DYL for over 6 months now. It's the same broken record. You send in a request when something isn't working, they open a support ticket, it's sometimes a few weeks later before someone gets back to you, and when they do they just tell you it's being worked on. They try to be friendly but there's never any fixes! I don't know who is running this operation but management needs a restructuring as the people hired on are clearly not cutting it. My insurance business has lost out on tens of thousands because of counting on their software to run properly. What bothers me most, is that people are not up front about it. They try to appease you by saying it's being worked on, or they hired on more people to fix it, but it's never resolved. They just keep passing the buck and stall, stall, stall. It's been old for a while now. The app hasn't worked for over 5 months now. How can this be? How can a software company survive with this kind of IT? Honestly still baffled by it all.

Avantages :

The only thing that works consistently with the software is the texting which is a nice feature. The automatic phone dialing when a lead comes in works 90% of the time, which is big for them.

Inconvénients :

Imagine spending days and weeks sending emails, only to find out that no one is reading them. No not because of the content, because they were never delivered! The app is a joke. I don't know what kind of interns are working on this, but way too buggy to think you'll have a reliable business using it. You'll see a fraction of your leads at best and when a client or lead comes in, don't even think you'll be notified, because it's not happening. So that essentially means if you're not in front of a land line you're basically unemployed. Is this 1989 or 2019?

Great features with horrible service and tech support and no refunds

Commentaires : Technical support for VOIP service is always busy and can't trouble shoot. I leave a message with an employee to have a tech call me and no return call. I have to call back the next day and sometimes it takes two days to reach them. Once I reach them we do the same trouble shooting to resolve the issue for the afternoon but the problem of bad call quality, ghost ringing, causing internet website issues, answering system cutting clients voice messages off. Management team treating me poorly on a recorded phone line, no return calls. The software platform is some of the best in the industry so if they could ever make their system work it would be awesome. They also try and get a years service paid upfront and give a discount to do so but if their system doesn't work once the year is paid upfront and that client wants to cancel DYL won't refund any of that years money. I signed up in January and paid a year upfront. February I wanted to cancel do to all the technical issues and they said I could cancel but they wont refund any money. Worst company I've ever done business with.

Avantages :

The features they offer are great. The people in customer service can be nice sometimes but everything else is poor at best

Inconvénients :

Quality is poor, no return calls, no refunds for poor quality and service. Do not pay for a year of service and if you do and find the quality is horrible they will not refund any money if you cancel service.

Best office tool we've ever had

Avantages :

I have used several phone systems over the years. I evened switched to twice to other providers while with DYL thinking that I could find a better phone system. I quickly came back both times. DYL is hands down the most user friendly and best office tool that we have. The ability to text (with pictures) and to have the last 5 years of call recordings of every phone conversation has saved my office multiple times from potential E&O issues. With the workflow, DYL is now also the best way to ensure that my sales staff are following up on leads correctly and efficiently. It takes most of the repetition and thought out of our follow ups. DYL is hands down the best all in one solution for my office.

Inconvénients :

Sometimes the software can be glitchy. Despite this, it is far less glitchy than any other provider out there.

Great tool for a sales environment

Avantages :

I've been with DYL for over 4 years. I love that texting, faxing, lead management, and dialing is all in one place. They launched workflows that I'm still implementing. It's definitely helped me keep a pulse on my employee's productivity. The best thing I did was put my phones on one internet connection and computers on another. Our connection sounds great and we've only dropped a handful of times in the past few years.

Inconvénients :

I love the app on the cell phone. It's a little finicky at times but it does the job. The only thing I don't like is that when you click to dial a missed call from thee call log it calls their primary number instead of the one they called from. You have to double check to see which one they called from.

Commentaires : In insurance we have way too much inputting involved in keeping track of customers. I've tried a number of other software programs that were designed to keep my prospects and clients organized. At the end of the day all the other database managment programs just gave me more work and i was loosing track of quality people who wanted what my Insurance Agency could offer them. I found DYL as a referral from another successful Agent who used them specifically for internet leads. I jumped right in and was immediately making multiple calls to my leads without even having to log in to the system! I soon found out that I was too efficient dialing out to my prospects and I needed to purchase less leads because i was drowning in all the appointments, new business and follow ups that were a result of my consistent calling activity. Next, I loaded spreadsheets into DYL and it was the easiest process that you could ever imagine. I don't even have to Map out where all my clients information goes, it pulls my headers and prefills them for me so all if have to do is press the upload button, then the call button, then I'm attacking my spreadsheets. This gave me great versitility for my staff to make phone calls without having to dial the phone. It has helped keep me organized and the system's main advantage over everything else out there is that it is easy to use! I would conservately say DYL has helped me close 50% more leads by keeping all my leads in one place, and holding me accountable to calling them. Honestly, I have no idea what me or my staff would do if they didn't have access to the massive database i've built in DYL. We've literally gone paperless because we have all information i need to quote in one place. I can look up people by phone number, lastname or by folder. Everything is Organized, simple, user friendly and effective. I now have one phone system and I can't wait until I get a bigger office so I can utilize the DYL system for my business to a greater capacity. There is nothing out there like DYL and I'm just blessed to have them on my team. They are always cutting edge, userfriendly, simple and fun to use!

Best VoIP

Avantages :

DYL is the 3rd VoIP I've been with since I started my Insurance Agency, and nothing compares to DYL! It's allow me to hold my staff accountable to their tasks... It's like it was designed with my business in mind. It gives me coaching opportunities and hard numbers not to mention the basics dialer, text and email. I'm able to keep one step ahead of the competition with real time email/call appointments from web venders... DYL customer service is second to none, I've been on board 3 years now and wouldn't change due to the great customer service alone!

Inconvénients :

There's nothing not to like, it could always be less money! But when your business depends on your phone's, you want a company that takes care of you right now...

Bad service never wants to resolve the problems their clients have

Commentaires : Bad Small has an issue every week. never resolve tech problems

Avantages :

Nothing is the worst service. They have the worst customer service they want to tell you the problem is the browsing of your computer but never resolve the actual issue

Inconvénients :

They have the worst customer service they want to tell you the problem is the browsing of your computer but never resolve the actual issue

Terrible Company

Commentaires : Do not go with them! They are pure frauds. system is down constantly, yet their website shows that everything is fine. They have recently removed their Facebook Reviews (I'm guessing too many negative reviews). Also, all of the 5 star reviews on this site are clustered around the same date, very suspicious. The true reviews of the company are more accurately reflected in the past 2 years worth of comments here. Service is awful and expect to wait for 15 plus minutes on hold. No resolution to problems. No one cares over there. I had problems with my system and spoke to an agent, the person the snickered and stated they "put in a feature request to the developers as I was an important customer". They just don't care, simple as that. Many other issues that i can write about, but this is just the tip of the iceberg.

Avantages :

The advertised system features sound amazing... and price is fantastic. However this is an ideal world when everything is operating smoothly.

Inconvénients :

Many of these advertised features don't work properly. Service is awful. Reliability is terrible. List goes on.

Great possiblity

Commentaires : Due to our mother company's restrictions, we haven't been able to make the fullest use of what DYL offers. This is not DYL's fault, so I haven't let this sway the score of the review

Avantages :

DYL has made it easier for our staff to be able to listen to prior calls with customers. When we have customers make claims of past conversations and promises (that were not made), we're easily able to listen to the calls to verify what was truly said.

Inconvénients :

The instant message is rather useless, as you have to be on their website to use it. If their page is not up on your monitor, you cannot see that someone has sent you an IM.

I've tried the the competitors...DYL Wins

Commentaires : When any concerns arise, this team addresses them with diligence. Nothing gets left up in the air.

Avantages :

DYL and its feature rich, all in one platform allow me to run my agency in an efficient manner. Their key features like call recordings and statistical reports are very impactful in the sales space allowing for countless coaching opportunities. I've tried other providers and my first hand experience leaves me with no doubt that DYL is the superior platform.

Inconvénients :

Hard to find any faults without nitpicking. They could have a social media page for users of their platform.

Very good service...

Avantages :

DLY has empowered my staff with the ability to reach customer in other ways other than just a phone call... In this forever changing technology world in which we live... With DLY we can text and email the customer... Which is a great advantage..

Inconvénients :

Whenever the internet goes down... We cannot make phone calls out and customers was not able to call the office... Which is not good for business...

I recommend DYL

Commentaires : I love DYL. I've been a customer for at least 5 years, and have rarely had an issue. Lots of great features and easy to use. Great price and customer service. I highly recommend DYL.

Avantages :

Great prices and features, and very easy to use. Great customer service (though I rarely have any issues to even call customer service)

Inconvénients :

I'm always extremely confused when trying to conference a customer with for example claims department.

Best decision I've made over the last two years

Commentaires : It was easy to install and it's worked great from the day we committed to it.

Avantages :

Ease of use. Allows me to measure my teams activities, listen to recorded calls for training, automate prospect follow ups. It works and it works well!

Inconvénients :

There have been less than a handful of system outages over the last two years. This was addressed in 2018 and there have been no further issues.

I HAVE NO PHONE SERVICE 2-3 TIMES PER MONTH DUE TO NATIONWIDE OUTAGES.

Commentaires : THIS COMPANY IS A JOKE AND HAS COST ME SO MUCH MONEY OVER THIS PAST YEAR. I RUN MY INSURANCE AGENCIES OFF OF INBOUND SALES LEADS. BECAUSE OF DYL I HAVE LOST MONEY. THEY NEED TO SELL THEIR COMPANY TO A MORE COMPETENT BUYER SO CUSTOMERS CAN ACTUALLY USE AND ENJOY THEIR FEATURES. I WILL MAKE SURE NO ONE I KNOW USES DYL MOVING FORWARD. FOR INSTANCE, I AM CURRENTLY SITTING HERE IN MY AGENCY WITH ZERO PHONE SERVICE AS I TYPE THIS REVIEW. MY SALES PEOPLE ARE JUST SITTING AROUND DOING NOTHING.

Avantages :

GOOD EASY TO USE FEATURES AS FAR AS LIVE CALL MONITORING, TEXTING CAPABILITIES, CALL RECORDING, ETC.

Inconvénients :

AT LEAST 2-3 TIMES PER MONTH DYL HAS NATIONWIDE SYSTEM ISSUES THAT CAUSE OUR PHONES TO NOT HAVE ANY SERVICE. WE LITERALLY GO HALF A DAY TO EVEN A FULL DAY WITHOUT ANY SERVICE.

Great service great price

Commentaires : Please see pros and cons from above. Great options great features, but they need to provide better customer service.

Avantages :

There are a ton of features, great pricing for the service and with all the features you would be crazy to use anyone else.

Inconvénients :

They need better communication options with customer service, people need to call you back if you have an issue.