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En savoir plus sur Suncoast

Une des principales plateformes d'EMR (dossier médical informatisé) conçues pour répondre aux besoins cliniques, opérationnels et financiers des centres de soins palliatifs et d'aide à domicile.

En savoir plus sur Suncoast

Avantages :

The technical support is very good and are always available when you need them.

Inconvénients :

Can have slow turn around for support tickets, sometimes response is very quick and other times can take several days which can be frustrating.

Suncoast - Notes

Note moyenne

Facilité d'utilisation
3,5
Service client
4,3
Fonctionnalités
4,0
Rapport qualité-prix
3,6

Probabilité de recommander le produit

8,4/10

Suncoast a reçu une note globale de 3,8 étoiles sur 5 d'après 13 avis d'utilisateurs publiés sur Capterra.

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Fabiana
Fabiana
Graphic Designer (Venezuela)
Utilisateur LinkedIn vérifié
, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Very good software in terms of attention

5,0 il y a 6 ans

Commentaires : Its design is excellent and a service available for patients.

Avantages :

Very good software in terms of attention, it is updated and improving its quality. It's easy for me to use now that I've adapted to their tools.

Inconvénients :

Sometimes it is a bit slow and this is a very frequent problem so it limits the use a lot. They must improve that part.

Amy
Director (É.-U.)
Hôpitaux et soins de santé, 11–50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Great Program

5,0 il y a 12 mois

Commentaires : Great to work with

Avantages :

Hospice Appropriate for all disciplines and the ability to keep us in compliance with an easy IDG platform

Inconvénients :

Implementation was long and some meetings were unnecessary

Binyamin
Pastoral Care Counsler (É.-U.)
Santé, bien-être et fitness, 10 000+ employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis
Source : SoftwareAdvice

Major issues

1,0 l’année dernière

Commentaires : Horrible

Avantages :

Nothing

Inconvénients :

Major problems on a regular basisIt is extremely difficult for me to do my job because suncoast is constantly experiencing frequent major critical problems

Charlene
IT Manager (É.-U.)
Hôpitaux et soins de santé
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis
Source : SoftwareAdvice

Has saved us a lot of time and work and allowed maximum billing

4,0 il y a 8 ans

Avantages :

on top of the Medicare regulations to keep us compliant! addressed pharmacy imports, icd-10, two tier payment reform etc. we would have been lost if our software didn't keep up with the requirements.

Inconvénients :

can have slow turn around for support tickets, sometimes response is very quick and other times can take several days which can be frustrating. particularly when I have a device in hand at the time and may or may not have easy access to the device in a few days.

Lindy
É.-U.
Hôpitaux et soins de santé
Temps d'utilisation du logiciel : Non fourni
Source de l'avis
Source : SoftwareAdvice

Suncoast Software and Hospice

4,5 il y a 10 ans

Avantages :

Suncoast is in the know. They are up-to-date and in compliance with everything that CMS sends our way. I feel we have a leg up on everything because we have Suncoast. I don't feel like we are missing anything. They keep us up to date. They are very responsive to our needs. Their educational programs are outstanding. Their account rep follows up and helps with all questions. I don't have anything negative to say. They are great; they help us focus on what we do best: quality patient care! They offer educational forums and webinars. They have a great training program.

Inconvénients :

I don't have any criticisms of this product. It is well designed. There isn't one thing that they haven't thought of. They send out updates and provide all the fixes to meet new regulations.

Terri
Admissions/Evaluations RN
Hôpitaux et soins de santé, 201–500 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis
Source : SoftwareAdvice

The Beast

1,0 il y a 7 ans

Commentaires : This is the most inefficient EMR I have used. It does not self populate. It asks you for the same information in several places but doesn't give you the same drop down to pick from, such as in one spot it asks for race. Ok-Caucasian. Then it asks again, but now you have to pick White because Caucasian isn't on there. There is no way to create a smart phrase. You have to type in the frequently used phrases or lists every time, or save them on a different site and copy and paste every time. Everything is drop down...click, click, click. It takes forever. It is time-consuming. It is very difficult to find any information you want to read about the patient, such as visits, notes, etc. There are so many quirks to it. It will not allow you to save your work at certain intervals, so if you get interrupted and have to stop, you will probably loose everything you have charted and have to do it all over again. It is awful.

Avantages :

Nothing.

Inconvénients :

Totally inefficient, cumbersome, antiquated.

Sarah
Director of Education and Quality (É.-U.)
Hôpitaux et soins de santé
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis
Source : SoftwareAdvice

Quality Hospice EMR

4,0 il y a 8 ans

Avantages :

Suncoast does a good job of updating their product to keep up with changing hospice regulations.

Inconvénients :

The expertise of support staff seems to have decreased substantially in the past few years.

Jason
Physician Relations Manager
Hôpitaux et soins de santé, 201–500 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis
Source : SoftwareAdvice

Hospice & Palliative Care

4,0 il y a 8 ans

Commentaires : Reliable and adaptable product. Supportive and knowledgeable staff. Once familiar with the base structure, very easy to navigate and use.

David
É.-U.
Hôpitaux et soins de santé
Temps d'utilisation du logiciel : Non fourni
Source de l'avis
Source : SoftwareAdvice

Christmas Eve Woes

4,0 il y a 9 ans

Avantages :

The technical support is very good and are always available when you need them!

Inconvénients :

The application is very detailed and highly configurable. That can be both a blessing or a bane.

Matthew
Human Resources Coordinator (É.-U.)
Hôpitaux et soins de santé
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis
Source : SoftwareAdvice

New User Experience

3,0 il y a 8 ans

Avantages :

This product appears to be dependable, although I have only used it for 3 months.

Inconvénients :

User Interface is extremely outdated and in need of a cleaner, simplified experience

Kara
Director of Nursing (É.-U.)
Hôpitaux et soins de santé
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis
Source : SoftwareAdvice

Good Customer Service

4,5 il y a 8 ans

Avantages :

Suncoast keeps up with new regulations coming and is proactive in figuring out how we stay current. Billing help is awesome!

Inconvénients :

Need more palliative care specific forms - someplace for the NP to document all eight domains of palliative care.

Michael
É.-U.
Hôpitaux et soins de santé
Temps d'utilisation du logiciel : Non fourni
Source de l'avis
Source : SoftwareAdvice

Suncoast Solutions is a complete solution!

5,0 il y a 11 ans

Avantages :

A truly unique aspect of the company is the level of commitment they bring to our organization's specific needs and feedback. From support to training to future development, Suncoast offers a complete package that I would highly recommend!

Inconvénients :

I have no major complaints with the product and vendor.

Joe
É.-U.
Hôpitaux et soins de santé
Temps d'utilisation du logiciel : Non fourni
Source de l'avis
Source : SoftwareAdvice

Suncoast V7 Upgrade experience

5,0 il y a 10 ans

Avantages :

The upgrade process from 6.3.3 to V7.x.x was awesome. There was lots of planning and attention to detail on behalf of the vendor.

Inconvénients :

They did not share enough about the new version upgrade experiences from other companies that went to V7.