Avis clients sur KWHotel

User Friendly

Avantages :

Everything about KWHotel is easy to understand and operate and best of all - you can send any questions via email and they will respond within a few hours with easy to follow steps. Any beginner or professional can operate the program. My husband and I own a Resort and I was thrown into the deep end when it came to booking out our accommodation. I downloaded the free trial and was so impressed with the features, I bought a package. I am a self-taught user and I absolutely love KWHotel. Again, if you get stuck- Just ask and you will get a reply with easy to understand solutions. Teamviewer also a blessing for emergencies!!!

The best Hotel management software out there!

Commentaires : Seven stars!!!

Avantages :

I am the manager/owner of two hospitality companies. In the past, I have worked in large hotel chains with the most expensive Hospitality programs and when I created my own companies, I needed all the features of a good program, without the prohibiting cost most brought with them... Then I found KWHotel in 2016...! I started with the free option to see if it suited my needs and then quickly moved on to the Pro version. The interface is easy to navigate, the calendar view is all-inclusive, the program's features include everything a hotel/villa management/apartment rental company may need (web access, mobile App, OTA sync, channel manager etc) and more, all with very easy navigation and setting up process! The support center (which is probably the most important aspect of a software program) is the best I have come across in ANY sector, with immediate response, well-informed personnel and the INVALUABLE feeling that if something goes wrong, then it will be set right in no time at all! I HIGHLY recommend KWHotel for anyone who needs to keep informed of their reservations, guest data, prices, statistics, invoicing and general management of their hospitality company with one "click". We at Messinian Luxury and Messinian Nest would be lost without it!

Inconvénients :

Nothing! Everything works for us and we keep finding features that help us more and more with our reseervations management and villa operations.

Buyer beware

Avantages :

Once it's all set up and nothing goes wrong, it's easy to use. I like the option to use their free version before deciding to buy.

Inconvénients :

Setup is a nightmare and customer support is horrible. They have very little online help and what they do have is constantly changing because they are still in the process of changing their program. Twice their server has gone down on a Friday. I had no way of viewing my calendar or running my motel until the following Tuesday because they don't work weekends and they are on Poland time and I am on USA time! As you know, loosing all of your reservations is an absolute nightmare! Especially for several days over the weekend. Also, they sold me the mobile app knowing it didn't work. Then, the next year, the added the mobile app fee on my subscription again. I am not very tech savvy and I know nothing about HTTP so, Initially I gladly paid an extra fee to have their online reservation system set up on my website. This took a few months. Last October, they changed their server and now nothing seems to work. And, to top it off, they made me pay their extra fee a second time to get the online reservation set up on my website again. And after a few months, I had to get belligerent just to get them to do it. Now, it's been 6 months and it still doesn't work! Every time I open the program on my computer I cringe in fear that something will go wrong and I'll have to deal with the one email a day conversation or the 3am phone call trying to get whatever it is fixed.

crazy expensive product

Commentaires : they forced me to stop our co operation in a very unpolite way, it not normat to raise yr price to old customer 300%

Avantages :

good customer service and many oprions to choose from

Inconvénients :

i use it for more than 5 years and from 2022 everything has changed. they charge for everything i mean everything , they want 5e/month to keep yr access to your database , when you dont have an active licence, tho one i have payed for! for 2023 the prices are 300% higher, unbelievable

A great platform that works well for small hotels

Avantages :

The system is a good product for those hotels who do not have a large complicated operation, it is a PMS that would be a good place to start and it has some good reporting and great flexibility. A very affordable product.

Inconvénients :

The system is a good starting point but it lacks some key functions, it has been designed for the smaller less experienced property in mind, the system does have the opportunity to grow and be an all-rounder platform, but it needs to have further development.

Good software for fair price

Avantages :

KW hotel has flexibility to be used both for hostel an apartments businesses, it is simple and straightforward. You can also order tailor made solutions. But the best thing is support that you get almost instanteniosly.

Inconvénients :

Reporting module could be much better. Reporting by booker, by country and by room type.

A answer to your front desk problems

Avantages :

it has everything you want from a diary system, it is easy to use, very informative, it gives a at a glance view of what is happening in your hotel/guesthouse.

Inconvénients :

KW hotels is a superb software and support company, it gives a fast reliable and informed service fo the end user.

Awesome product plus great support

Avantages :

Software is well done and works flawlessly in every situation, but most of all it has all the features of the expensive ones with a cheap price. What more ? SQL compatibility, which means that you can use data for other personal applications... that's great!

Inconvénients :

software is well coded and is strong enoght for everyday use.

Very nice but...

Commentaires : Overall, recommended 100%.

Avantages :

* Ease of use * Compact and can access from multiple PCs/locations * Support via email is pretty quick

Great product, Great customer service.

Avantages :

It is simple. Easy to learn how it works. Very clear.

Inconvénients :

There is no dis like about the product or the vendor.

Excellent software , value for money

Commentaires : Problem solver..extremely useful in that rate ,high quality . Has functions which make it valuable asset in a small company

Avantages :

Perfect choice for small/medium size hostels and hotels. Easy to learn-Very good interface Good functions ( reservations, room plan , basic but solid reports) Automatic updates Good Support-Customization of various reports Good Connectivity with various third party softwares. Server backup ( optional but highly recommended) Price and benefits you get. It is clear that the software has been created by people understanding the needs of a small -medium size property .

Inconvénients :

The mobile app needs improvement . Also the web interface could be better. Apart from that maybe some functions should be added in the future ,nothing which downgrades the quality thought.

Katastrope, nie wieder

Commentaires : Ich Kämpfe seit zwei Jahren und schreibe berichte über Fehler in der Software mit der Bitte um Behebung (ich betreibe quasi kostenlose Fehlersuche und bin Tippgeber für die Entwicklung) da ist aber seitens der Programmierer kein Interesse das Programm zu verbessern... Es ist völlig egal
Das ist eine Blamage!!

Avantages :

Am Anfang war es der gunstige Preis, bei dem man über viele Fehler hinwegsehen konnte, dieser hat sich aber erheblich erhöht.

Inconvénients :

Ständig hängt sich die Software auf, Ist sehr langsam, nicht innovativ, hässliches Design, dauernde Fehlermeldungen der Schnittstelle. Kundensupport ist unterirdisch schlecht. Nur Telefonieren, ohne Technisches Verständnis oder Erfahrung in der Hottelerie.

A mediocre PMS written by junior devs as a weekend project

Avantages :

It.. keeps your reservation and usually syncs well between providers

Inconvénients :

Sorry KWHotel team - but your support is pretty much non existent and the prices tha are charged for software that is self hosted is crazy high! The competition is miles ahead.

It made my work SO easy!

Commentaires : I have been using it for 4 years and it really made my work easier. It is reliable and very easy to learn (my colleagues all learned it quite fast). The team is doing a great job and offers quick assistance whenever needed. Thumbs up

Avantages :

That it is so easy to learn, reliable and accessible from many computers

Inconvénients :

That it runs slow when the internet connexion is bad

Cheap Rooms Guesthouse Patong is a 14 unit Guesthouse. KW is easy. Accurate. Reliable.

Avantages :

The free version is perfect. If we had a credit card, I'd buy the Pro version. The scheduling, reservation is what exactly we need.

Inconvénients :

I'd like it to interface with my Android on cloud. But I think that's the Pro version. We do not have a credit card.

Excellent software, five stars!!!

Avantages :

Product is excellent to manage all reservations and the room allocations. It has lots of features even if your hotel has a conference room like ours where you can also manage all meetings and events bookings. No slight chance of overbooking risks. Can be connected to a channel manager. The team viewer support feature is great as you can connect with the team in Poland in case of any problem ( this never happens !)and they will look into it. They can also guide you through the system via this feature.

Inconvénients :

I like everything. Nothing negative to say. Maybe it would be good to have a feature where we are able to print out an updated guests list at any time.

Very generous company for offering free plan with almost all basic(+some advance feature&report).

Commentaires : Easier booking/reservation, tracking customer history&information, many types&useful reports. And it is FREE.

Avantages :

1. Even with free version, you will get almost every basic things a hotelier need 2. Cheap standard and pro plan for more functionality 3. Many features and reports 4. Responsive support team

The best support team ever

Commentaires : I wanted a Hotel Management software and I chose KW. As I was completely satisfied from the free version, I decided to purchase the standard version (I think I will purchase the Pro version next year, as I want to synchronize it with my booking account).
The software is very easy-to-use, it is perfectly translated in Greek (and other languages), it is affordable enough (150 euros per year for up to 100 beds) and the support team is the most convenient and ready-to-answer support team ever! It is highly costumizable, as you can add the rooms and the equipment, add the reservations and easily choose the suitable room for each client, make and print reports and statistics etc.
I really have not found anything negative until now, as the support team is always there!
Congratulations!

Excellent Reservation software. Highly recommended

Avantages :

KW Hotel software is easy to setup and use, and it includes a large number of features on par with many of its larger competitors but at a fraction of the cost.

Inconvénients :

Software crashes on extremely rare occasions but it is usually fixed by restarting the program.

Great Product!!

Avantages :

It is very easy to use, you can train someone very easily with it. There support team is always there to help you when you need them.

Inconvénients :

Our structure has a very slow internet. It is very difficult at times to maintain a stable connection with our server.

Nice and simple

Commentaires : We have been using kwHotelPro for 4 years now, and are very happy with the software. once installed and customized it is simple and safe to use. We definetly like the way we could customize booking confirmation emails to be easily sent to each customer, regarding the different kind of room they booked, if they used a gift certificate or not ...

Avantages :

- the safe storage of clients informations on kwHotel database - the customised xml booking confirmation. - the user-friendly interface - the manuel procided for installing and configuring kwHotel

Inconvénients :

- it sometime takes time to load the database

Very practical and easy to use software

Avantages :

It is very easy to use, very intuitive software, allows for integration with other software

Inconvénients :

The thing I like least about the product and the vendor is that is a new company and needs several updates in order to match up with possible improvements to the software

Worst customer service ever.

Commentaires : Software is simple but technicians CANNOT troubleshoot their product. Located in Poland so no one is available for any assistance unless you stay up until 3am EST when you have questions or issues. Three months and still unable to integrate my PayPal into their software on my website. No communication as to what is happening if you don't contact them. However, they do take your money no problem through PayPal to pay for services they offer but do not provide. Very disappointed overall. We are a simple, small hostel which makes this all the more frustrating.

Avantages :

User friendly interface

Inconvénients :

Everything regarding customer service and technical assistance is sub-par.

Very easy and simple software. real vaule for your money

Avantages :

Easy to operate, simple design, suites for hotels and small spas. very good support as well from the helpers.

Inconvénients :

Nothing specific. can have a online or mobile view of the current status of room booking.,

Briefly summarize your experience with this product.

Avantages :

It make my jobs easier and it has a great support team.

Inconvénients :

It was a bit challenging to set up in the beginning. But I have been using these products for 5 years now.