Avis clients sur BugHerd

En savoir plus sur BugHerd

Pointez et cliquez sur le suivi des problèmes pour les développeurs web et les concepteurs. Capture des commentaires contextuels et des rapports de bogues.

En savoir plus sur BugHerd

Avantages :

Clients and team love using this tool. It’s easy to figure out and use for everyone.

Inconvénients :

Guest access is limited in providing exposure to overall project status which causes extra work to generate reports to communicate project progression.

BugHerd - Notes

Note moyenne

Facilité d'utilisation
4,7
Service client
4,6
Fonctionnalités
4,4
Rapport qualité-prix
4,6

Probabilité de recommander le produit

9,2/10

BugHerd a reçu une note globale de 4,7 étoiles sur 5 d'après 59 avis d'utilisateurs publiés sur Capterra.

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Filtrer les avis (59)

Mark
Mark
Developer (Afrique du Sud)
Utilisateur LinkedIn vérifié
Internet, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

A no-brainer purchase for any agency or development team

5,0 il y a 3 ans

Commentaires : A pleasure to use. Easy to install and use and it makes QA testing a delight.

Avantages :

It removes any ambiguity about bugs and feature requests. Being able to annotate a comment directly on a live / staging website, is a huge perk and something that I now cannot live without.

Inconvénients :

The lack of customizable columns in their kanban-style layout is a pity. Not a deal breaker, but our agency workflow does not follow a 'backlog', 'doing', 'done', 'closed' workflow and we end up having to have internal discussions about what 'backlog' actually represents in our own workflow. Would be great to rename these columns and have more/less of them.

Réponse de l'équipe de Splitrock Studio

il y a 2 ans

Thank you so much for your fantastic review Mark! Your feedback is how we continue to improve. You'll be pleased to hear that custom columns are on their way, stay tuned!

Elliott
Web and software developer (R.-U.)
Marketing et publicité, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

An essential tool for serious project management

5,0 l’année dernière

Commentaires : This product is exceptional, without it web and software development would be much harder to manage, I manage multiple projects each having multiple members, the thought of tracking bugs from multiple sources like I used to in email and spreadsheets would literally take for ever to track, update and share, BugHerd has saved me and my team thousands of wasted hours!

Avantages :

Projected based in-browser centralised tasks in one place makes project management a breeze, also having comments in one thread related to a single task helps to pinpoint and focused on bug tracking that others products just can’t do well. I couldn’t bear to go back to email or spreadsheet task list!

Inconvénients :

As projects grow and users need to be added to different projects the cost can get expensive, be aware that the lift from 10 users to 25,50 isn’t obvious from the outset, know this in advance so it can be absorbed in your SLA’s

Réponse de l'équipe de Splitrock Studio

l’année dernière

Hi Elliott, You've made our day by letting us know your team has saved thousands of wasted hours with BugHerd. Thanks for your thorough and kind review.

Ivan
Ivan
Senior Software Engineer (Italie)
Utilisateur LinkedIn vérifié
Services et technologies de l'information, 201-500 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Feedback sammeln mit Hindernissen

2,0 il y a 4 mois

Avantages :

BugHerd bietet eine vielzahl an Features wie z.B. das Annotieren von Screenshots.

Inconvénients :

Langsame UI, optisch nicht sehr gelungen, manchmal Fehlerhaft.

Réponse de l'équipe de Splitrock Studio

il y a 4 mois

Hi Ivan, Thanks for taking the time to write a review of BugHerd. Am very sorry that you seem to be having issues with the software being slow and buggy. We'd really like to look into that for you. Please send through an email with the issues you're having to support@bugherd.com and we'll take a look.

Chris
Chris
CEO and Creative Director (É.-U.)
Utilisateur LinkedIn vérifié
Gestion d'organisme à but non lucratif, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Our clients LOVE it

4,0 il y a 2 ans

Avantages :

To us, the client experience reigns supreme. Also, we hated getting two mile long emails with website edits. With BugHerd, our website review process and ongoing support has become incredibly efficient. Our clients love knowing they can add a note to their website to get our eyes on it, and we MUCH prefer having a list of easy to understand BH notes to deal with instead of trying to interpret email chains!

Inconvénients :

BugHerd keep improving - so I have nothing negative to say. All the main features I could ask for already exist, and they have made major improvements to their interface and client side implementation process.

Réponse de l'équipe de Splitrock Studio

il y a 2 ans

Thank you for such a detailed and fantastic review Chris. We are so pleased to be able to help reduce those mile-long client feedback emails! We will strive to continue improving the product to make your workflow even more efficient.

Štefan
Štefan
Senior IT project manager (Slovaquie)
Utilisateur LinkedIn vérifié
Services et technologies de l'information, 11-50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Very handy tool in web development

5,0 il y a 2 ans

Commentaires : vera satisfied and very excited with new features implemented in this handy tool

Avantages :

Very handy and usefull software that helps organize various tasks during developing a new website. Aditional information collected into specific task are very helpfull for developers, and also captured screenshot and possilibility to add files to task (for example video)

Inconvénients :

sometimes its problem to capture screenshots of website.

Réponse de l'équipe de Splitrock Studio

il y a 2 ans

Thank you for taking the time to write such a great review for us Stefan! We really appreciate when customers provide this kind of detail in their reviews. We are always actively looking for ways to improve the product so your review has been extremely helpful.

Ashley
Associate Creative Director (É.-U.)
Design, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Can't live without Bugherd

5,0 il y a 9 mois

Avantages :

Bugherd is a wonderful tool that has made bug tracking on web jobs in our company so much smoother. I love that if you install the browser extension, certain pieces of information - including browser info and screen grab - are automatically logged. I can very easily assign teammates, tags, priorities and more. I can comment directly at people. There is so much to love about this platform.

Inconvénients :

The only thing I can think of is that you can't set project specific notification settings - I can't set just one or a few projects to notify me every time a bug is added... it is the whole company's account.

Réponse de l'équipe de Splitrock Studio

il y a 7 mois

Thanks for taking the time to write such a lovely review of BugHerd, Ashley. Really appreciate it. Will pass on the suggestion for project specific notifications to help make BugHerd an ever smoother experience for you.

Lee
Lee
Owner/Founder (É.-U.)
Utilisateur LinkedIn vérifié
Marketing et publicité, Auto-entrepreneur
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Best tool for web design

5,0 il y a 2 ans

Commentaires : I have been using BugHerd for many years and it is simply the best. All of my clients love it and it has simplified the website review process so much. I don't know what I would do without this tool. It is amazing.

Avantages :

Easy of use and ability to tag the specific spot that needs correcting on websites.

Inconvénients :

Sometimes the email notifications don't notify you of new bugs on the site.

Réponse de l'équipe de Splitrock Studio

il y a 2 ans

Thank you for such a detailed and 10/10 review Lee! We appreciate you taking the time our of your day to give us such excellent feedback.

Stella
Stella
SEO team manager (Grèce)
Utilisateur LinkedIn vérifié
Marketing et publicité, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Efficient and easy to use QA tool

5,0 l’année dernière

Commentaires : We've been using Bugherd for several years for website QA tasks and the experience is great so far. We have not thought of changing this tool, it serves its purpose 100%. Easy to use, the drawing and the tagging really help with identifying the exact location of bugs.

Avantages :

the drawing and the tagging really help with identifying the exact location of bugs

Inconvénients :

Nothing so far, even when our team had contacted the support in the past to sort out the lack of some features, the Bugherd dev team managed to update their product and those features were finally added

Réponse de l'équipe de Splitrock Studio

l’année dernière

Hey Stella - thanks for the great review of BugHerd. So glad you've been helping to further develop BugHerd with us to be an even more useful tool.

Elizabeth
Elizabeth
Project manager (Canada)
Utilisateur LinkedIn vérifié
Internet, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

I love bugherd!

5,0 il y a 2 ans

Avantages :

very easy to use, easy to report issues and sort them. usefull to have context for the issues.

Inconvénients :

I have nothing to report about the cons.

Réponse de l'équipe de Splitrock Studio

il y a 2 ans

Hi Elizabeth, thank you for such a wonderful review! It's so great to hear that BugHerd is making you and your team's work easier.

Utilisateur vérifié
Director of information Technology (É.-U.)
Utilisateur LinkedIn vérifié
Gestion d'organisme à but non lucratif, 11-50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Amazing feedback tool

5,0 il y a 3 ans

Commentaires : We used Bugherd on two different website launches, one of which was a web application which required a lot of testing before going live. The use of Bugherd easily cut a few weeks off of our projects by streamlining the feedback/bug reporting features.

Avantages :

The simplicity of installation and then the ability to direct users to simply click on a feedback tab on our website was awesome. Users were able to submit feedback simply, power users with the browser extension could submit more informative feedback with screenshots, and the kanban style board for managing feedback was SO helpful for prioritizing and tracking bugs and issues.

Inconvénients :

As far as I am concerned it is perfect in every way. There is not much more one can ask for when using a tool that only requires a simple snippet of code to change the way your users provide feedback.

Réponse de l'équipe de Splitrock Studio

il y a 3 ans

Practically perfect in every way? Wow! What an awesome review. Thank you so much, we are so pleased that our tool makes getting actionable feedback easy for you and your clients!

Utilisateur vérifié
Director & Developer (Australie)
Utilisateur LinkedIn vérifié
Services et technologies de l'information, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Fast bug tracking for bulk bugs, with slow development of new features

4,0 il y a 4 ans

Commentaires : I've been using BugHerd for around 3 years now on large scale web projects, often with 500-2000 bugs reported throughout the project life. I've recently tested all of the key bug tracking tools available for website development, and BugHerd is hands down, still the fastest and most useful tool for bug reporting with a useful user area for bug management. The tool could be so much better though if the dev team behind it invested some more time and resources to make bulk bug management and integrations better.

Avantages :

Fast bug reporting with easy to set tags, users and descriptions. Easy to filter user area with kanban columns, search and the ability to go click on a bug and be anchored to a pin in the bugs location on your website. No need to install code for each website you test.

Inconvénients :

The development team is very slow to update and make changes to BugHerd. BugHerd is lacking bulk select features, and their connections to third party tools with better backend management aren't up to scratch.

Réponse de l'équipe de Splitrock Studio

il y a 3 ans

Thank you for your fabulous review. We're glad to hear you're still a fan of the product. Rest assured we are working on some fantastic new updates that you'll definitely appreciate in 2020.

Andrew
Andrew
CEO (Canada)
Utilisateur LinkedIn vérifié
Internet, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées :

Get BugHerd and never get another bug list over email.

4,0 il y a 2 ans

Commentaires : Love it! We use it every day.

Avantages :

Clients and team love using this tool. It’s easy to figure out and use for everyone.

Inconvénients :

No way to see items assigned to you across all projects.

Réponse de l'équipe de Splitrock Studio

il y a 2 ans

Hi Andrew, thank you so much for your amazing 10/10 review! Your feedback is being heard by our team as we continue to make BugHerd better for you, your team and your clients.

Todd
Content Director (É.-U.)
Marketing et publicité, 11-50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

A Real Game Changer for Web Dev

4,0 il y a 2 ans

Commentaires : Clients have really leaned into this platform. The level of transparency it provides is a big deal for them and allows us to work alongside them rather than play the interpretation game. I'd suggest it to any team that handles large website builds or even simple landing page designs.

Avantages :

BugHerd has been a pretty big game changer when it comes to my team's web development capabilities. While we used to have to add significant notes to PDFs and emails to send to the client (and vice versa), now we can tackle changes and feedback right at the source. The tool is fairly simple to use and makes it easy for our clients to give us their thoughts, which has made our timelines shorter and deliverables easier to fulfill.

Inconvénients :

Since BugHerd is still being refined and updated pretty frequently, there are the occasional hiccups. It still has some quirks with multiple website testing instances that tend to cross some wires in the feedback. The ability to add a voice recording or brief screen recording to really lock down feedback would be great. When working with a team in a different area, adding bugs to your site can be interpreted a million different ways, so an easier way to provide specific info would be the next evolution of BugHerd.

Réponse de l'équipe de Splitrock Studio

il y a 2 ans

Hi Todd, What an awesome and thorough review! Thank you so much. How cool is your idea of a voice recording? We'll look into it. Thanks again. The BugHerd Team.

Denitsa
Digital Project Manager (Canada)
Marketing et publicité, 2-10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Great tool for small and medium-sized businesses

5,0 il y a 2 ans

Commentaires : I've been using this tool for over 1.5 years and I love it. It helps keep up with our QA process and keeps track of all the bug reports. It has easy to use comment area where people can ask for clarification on each task/bug and it also automatically tracks all the nesessary technical details (screen resolution, operating system etc) when you report a bug, which a developer would need. I've used other alternatives such as Zendesk (which is also a great tool) however for smaller teams, I find BugHerd to be a great solution.

Avantages :

BugHerd is very easy to use. I haven't run into a case where someone (neither a client or a developer) has difficulties hitting the ground running with it.

Inconvénients :

The email notifications can be a much. There is an option to modify that in the settings of course, however I find clients don't typically dive into those.

Réponse de l'équipe de Splitrock Studio

il y a 2 ans

Hey Denitsa, wow your 10/10 review means a lot to us! We're so glad that BugHerd has been so helpful for you, and your feedback is being passed on to our team as we do our best to make BugHerd even better.

Phillip
Web Developer (Nouvelle-Zélande)
Design graphique, 2-10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis
Source : SoftwareAdvice

Nice UI. Not compatible with responsive websites, however

4,0 il y a 4 ans

Commentaires : Easy for the client to log bugs and to view details about the bug without having to go back to the client to ask more questions and it automatically takes a screenshot from the client's computer when logging the bug.

Avantages :

I like the nicely designed UI which allows you to use drag and drop mouse movements to move jobs from in progress to completed etc. I like how you can comment on items and how the client can respond. You can see the client's browser, OS and screen size automatically so you don't need to ask the client themselves!

Inconvénients :

When the client logs a bug in a responsive view and you load the bug task in a full desktop view, hidden mobile elements that aren't available in the desktop view are also hidden. It's not easy to know they are talking about the mobile view without manually checking the screen resolution every time you view a new bug. The extra client details are only accessible if the client installs the BugHerd browser plugin.

Gui
Project Manager (É.-U.)
Internet, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

BugHerd saves hours of client calls and endless piecemeal emails with feedback!

5,0 il y a 2 ans

Avantages :

It's great to be able to let clients review sites on their own at their own pace. That has saved me hundreds if not thousands of hours on client calls going back and forth on their thoughts. I absolutely love BH. Thank you for existing!

Inconvénients :

We have had minor issues with clients not being able to create their accounts, seeing the BH tab, or losing the BH tab after the first round of review. It would also be great if it was compatible with all browsers.

Réponse de l'équipe de Splitrock Studio

il y a 2 ans

Hey Gui, we really appreciate this amazing review from you! Your feedback has been passed onto the team as we continue to improve BugHerd, making it the best it can be.

Chuck
Visual Design lead (É.-U.)
Fabrication électrique/électronique, 51-200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Wonderful product that does exactly what is says it does.

5,0 il y a 2 ans

Commentaires : Wonderful product, at a great price does exactly what is says it does. Loved the easy to use Kanban. One of the best products we have used.

Avantages :

Simple to deploy, simple to use. Even the technically unskilled were able to note issues that needed attention. We used BugHerd to successfully maintain a 600 plus page website through two CMS changes, and it worked flawlessly.

Inconvénients :

A bit difficult to note changes on mobile, but it seems like that has been addressed now.

Réponse de l'équipe de Splitrock Studio

il y a 2 ans

Thanks for the glowing review, Chuck. You've definitely put it through its paces with two CMS changes for a 600+ page website! Glad the mobile tweaking has been useful for you too.

Brittany
Head of Studio (R.-U.)
Médias en ligne, 51-200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Amazing all round product

5,0 il y a 2 ans

Avantages :

We love the simplicity that Bugherd gives to our clients. They can submit feedback or issues directly on the frontend of their website quickly. Bugherd has helped give clear communication channels to our clients and given us the ability to discuss issues as ease.

Inconvénients :

Direct Intergration into Jira would have been good we have managed to do it via Zapier.

Réponse de l'équipe de Splitrock Studio

il y a 2 ans

Thank you so much for your glowing 10/10 review, Brittany. We really appreciate you taking the time to give us feedback. We are always looking to improve the product to be the absolute best for collecting feedback and tracking bugs with clients.

Christian
Director (Australie)
Médias en ligne, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Bugherd is as indispensable as email

5,0 l’année dernière

Commentaires : Im a huge fan of Bugherd. It's open all day and I constantly refer to it for project/task updates. In a virtual team setting and work from home, it has become indispensable.

Avantages :

Bugherd is the perfect tool for clients to capture ideas, bugs and issues on their site. We can also use it to communicate with all parties involved on the task and track the progress of the ticket.

Inconvénients :

Not much to dislike. There are opportunities to make it better including adding time tracking.

Réponse de l'équipe de Splitrock Studio

l’année dernière

Thanks Christian for the lovely review and your suggestions for making BugHerd even more useful for you. Love it!

Paul
Lead Application Developer (É.-U.)
Logiciels, 11-50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Helps Make Large Projects Much Less Overwhelming

5,0 l’année dernière

Avantages :

The ease of just quickly adding a small task helps prioritize and keep a reminder to complete a task that would otherwise be forgotten or buried in someone's inbox. Also the ability to add attachments or associated screenshots is very helpful.

Inconvénients :

The ability to clear or check and move multiple tasks over to the next status/column is missing. For example, I would love to be able to move several items from "Completed in DEV [Branch]" to "Ready for RELEASE [Branch]" when doing a code merge.

Réponse de l'équipe de Splitrock Studio

l’année dernière

Such lovely words, Paul! Glad we're helping with prioritising and capturing all tasks in large projects. Thanks for the feedback about moving multiple tasks, you are not alone with that wish.

Adam
CEO (É.-U.)
Marketing et publicité, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

BugHerd is a life saver

5,0 l’année dernière

Commentaires : We use this with our customers to help make the process of identifying bugs easier for us and for them. It works every single time, even our less tech-savvy clients are able to use this with ease!

Avantages :

We absolutely love how easy it is to add, edit and deal with bugs in our website applications.

Inconvénients :

There is nothing we don't like about the software

Réponse de l'équipe de Splitrock Studio

l’année dernière

Hi Adam, What a lovely review you've left for us. We're so chuffed to be called a life saver!

Scott
Digital Strategist/Consultant (É.-U.)
Design, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Bug Tracking Done Right

5,0 il y a 3 ans

Commentaires : This is a product that has proven its value over the years. The time savings and overall efficiencies for website projects (managing front end builds and CMS integration) are amazing since we started using BugHerd.

Avantages :

The Intuitive and robust nature of the product makes it an invaluable tool that we can not live without.

Inconvénients :

The Mobile Support could be better BUT it is in the works.

Réponse de l'équipe de Macropod Software

il y a 3 ans

Thank you so much for leaving a review Scott. BugHerd wouldn't function without awesome customers like you.

Tom
Sr. Front End Developer (É.-U.)
Marketing et publicité, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Essential for our work flow

4,0 il y a 2 ans

Commentaires : We use it just about every day for all web projects and would hate to be without it. It's indispensable.

Avantages :

Marking comments in real-time on the actual web page was a huge plus for us.

Inconvénients :

Early reliance on browser extensions for some functionality was a bit of an issue for some clients as they require assistance from their IT dept to get installed - if it was possible at all.

Réponse de l'équipe de Splitrock Studio

il y a 2 ans

Thank you for taking the time to review BugHerd for us Tom. We really appreciate the feedback and are so glad to hear you love the product so much.

Gary
PHP Developer (Australie)
Développement de programmes, Auto-entrepreneur
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Essential Tool

5,0 il y a 2 ans

Avantages :

Integration was very easy and it's easy for my clients to use. We use Bugherd for all bug reporting and most feature requests.

Inconvénients :

I can't think of anything that could be improved.

Réponse de l'équipe de Splitrock Studio

il y a 2 ans

Hi Gary, wow thank you for a 10/10 review! We couldn't be happier to hear you can't think of any improvements. However, we will continue to make updates that ensure your workflow for bug tracking and collecting client feedback becomes easier and easier! Thanks again.

Alicia
UX Product Designer (É.-U.)
Vente au détail, 51-200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Makes our Team more Efficient

5,0 il y a 2 ans

Commentaires : Using Bugherd has allowed me to keep a consistent workflow, even when work needs to be QA'd. Using the tool makes the process quick and efficient, and I'm able to communicate thoroughly with the engineers on my team.

Avantages :

What I love most about this software is the ease of use. I can translate bugs to the developers on my team so easily, and quickly! We are a fast paced company and this helps keep it that way.

Inconvénients :

Ideally, I would love a mobile version - so I can test on my device (rather than just the in browser inspect mode for mobile). Other than that, I love the product.

Réponse de l'équipe de Splitrock Studio

il y a 2 ans

Hi Alicia, thank you so much for such a fantastic review. We really appreciate the feedback and are dedicated to continually improving the product so that your team can continue being fantastically efficient.