Avis clients sur SalonIQ

Best software for hair salons

Commentaires : Two way texting has reduced no shows and late cancellations, GAS has given us a great marketing tools without spending lots on advertising. Advantage being able to monitor its results and the money it is bringing in.
Overall its amazing.

Avantages :

So easy to use (and I am a real technophobe) , amazing training at the beginning and continues as and when you need it. Online support is brilliant with manuals all being at a touch of a button. The telephone support is second too none, everyone is so friendly and helpful and they never make you feel like your asking a silly question. I am not a hairdresser personally and knew nothing and Representative held my hand and set everything up, the great thing is she is a hairdresser and they have a hairdressing business so they know what we need and to implement in. Seriously I couldn't of done it without her. Two way texting is amazing, the GAS has brought us amazing customers through our door without splashing out on loads of advertising but getting clients to recommend and they and their friends get an amazing offer. They have just started a weekly email to owner/managers regarding weekly targets which is totally fab as it saves time looking at different reports, its all produced on one email each week. Staff can access their own diary and see what clients they have and you can restrict on what can see and can't see and do. What more could you want, everything you need in one package at a very reasonable price.

Inconvénients :

I will be glad when there is just one main system as we have to swap to the hub, but thats mainly because Im not very good at getting to grips of this other system.

Overall the experience has been great, from onboarding through to day-to-day use.

Avantages :

We use SaloniQ across three salons, two hair and one beauty, it just works! Scheduling, client online booking, stock control all work a treat. What really stands out is the customer service, the help module is amazing and the response time to a query is very short. The piece of mind with a cloud-based solution is great, in the past, we have had to recover from hard-drive failures and loss of data, this isn't the case here! There are some downsides to working in the cloud, which I'll detail below. Also, the ongoing support with webinars and support documentation is invaluable, I don't believe I have seen this kind or support elsewhere. Overall the system is intuitive, easy to use (especially for the less tech-savvy employees) and quite foolproof. The ongoing development is also fantastic.

Inconvénients :

As I mentioned above working in the cloud is great but you never really feel like you own your data, this isn't a SaloniQ problem, more in the way of working. Manipulation of data can be very cumbersome, for example when wanting to edit bulk data, the item by item approach is very time consuming and frustrating. Silly things like when booking out (holidays/sickness etc.) it defaults back to the current month for the end date, why not after the initial start date!! My issues are minor niggly problems which I am sure will be worked out over time, there are not any major disadvantages/problems with SaloniQ

I Advise Caution to Business Owners

Commentaires : Atrocious. Could not have been worse. 3 weeks without a functioning system.
Totally regret doing it.

Avantages :

I think it may work if it ever gets installed properly Installation team is a nightmare and not in the least bit interested in helping you get it sorted

Inconvénients :

Just can't get it installed IT help can't do it No help whatsoever from Salon iq

Restoring Faith in Salon IT Systems

Commentaires : We had a real problem with our previous supplier. Broken promises, failure to deliver, contractual issues and above all their management team's failure to understand our industry. Salon IQ in comparison has been a breathe of fresh air, great people to deal with and i look forward to many years of working together.

Avantages :

The team at Salon IQ just get it! Fundamentally we liked the people, they are honest, genuine people who know the hair and beauty industry and have a superb product which works. They don't hide behind small print and lengthy contracts like many of the systems out there. The system works, it's easy to use and provides accurate information. It's cloud based so can be accessed remotely from anywhere, plus there are no additional licence fees for remote access. The install process is smooth, transitioning nearly all data across to Salon IQ from previous system. The support and install team are excellent, with a wealth of knowledge and they go the extra mile to ensure things are done perfectly. They don't sell hardware so you won't get stung by paying thousands for a PC which doesn't then do the job, as we experienced with previous suppliers. And if the PC crashes, you can access Salon IQ on any other system. We love the stock control app, making it easy to complete stock takes and we're loving the loyalty app. They appear to be working hard on future advances so all this sets us up well.

Inconvénients :

Like all systems, there will always be the odd tweak or report which we'd like as bespoke, but we respect I-Salon's honest approach in trying to avoid inconsistent reports and when they think it won't work, they politely let us know, we appreciate that.

Allows me to work on my salon not in it and provide big company high level guest experience

Avantages :

We are currently transitioning to the hub and all stylist are using tablets this is further improving our guest experience. The frequency of updates and improvements is excellent meaning the software is actually responsive to business needs. The management side is great and allows me to both motivate my team and keep a strict control on finances stock and clients. GAS is genius and has been the single most effective tool in building my business. Congratulations on GDPR its great and with the tablets now it shows clients just how professional we are. I have worked with computerised salon management systems for 22 years and this is by far the best.

Inconvénients :

Support is poor I just want to talk to someone and get the problem sorted it is no good waiting for a response on chat which is often sometime. I would also like education on the more complicated features as feel I could make better use of the system. Staff clocking in clocking out and a timesheet that linked to xero would be amazing, in fact full integration to xero would be amazing.

SaloniQ is brilliant

Commentaires : SaloniQ is a brilliant and very powerful hair and beauty software system, easy to learn to operate and very comprehensive to assist your business

Avantages :

SaloniQ is the first cloud based salon software i used, coming from iSalon computer based for 18 years. I think is so much better with a cloud based software, accessible from multiple devices and if your computer fails you can used another. We have two computer at reception in our salon plus one in the office and another on salon floor. Plus iPads and iPhones access. Brilliant. The software is very powerful and full of features, more than I use.

Inconvénients :

If your internet is down, there's no access to the system. You need a very fast internet connection to operate the system well, over 10 Mbps is minimum. So if you don't have a good internet the system is very slow.

CLEVER SOFTWARE

Avantages :

We have started using SaloniQ three years ago and never looked back. It has so many functions that I am still learning to use. It has so many benefits but just to name a few, this system allows you to book appointments in a few seconds, move and change the times, days if needed, with just a click. You can find a client in many different ways, merge them if by mistake their names appears twice. If you have a problem the chat is there to help you and they come back very quickly. Cashing up at the end of the is very easy and if you have made a mistake there are many ways to rectify this. It seems like they have thought about everything to enable users to navigate easily and quickly.

Inconvénients :

I wish all the chats were saved in the archive. They are but only for a certain period of time.

Great features with ongoing development

Commentaires : Able to monitor performance in numerous different ways. Great having chat support easily available.

Avantages :

The adaptability for individual needs. The opportunity to contribute to its development. The work in conjunction with 365 Hair to develop a platform that allows for positive salon management.

Inconvénients :

Often buggy with functions that don't work. Error messages pop up. As cloud-base, if internet goes down there is no plan B unless you have mobile coverage.

salon software

Commentaires : reduced our 'no shows' as the text reminder appointment service is sent.
the systems text service allows us to get info to our guests immediately, and therefore an instant response from guests, so good for daily offers etc.

Avantages :

easy to set up and use. can personalise it to your needs. help is easily accessable , and a few ways to get help; on line, by phone, the hub. the text service is brilliant

Inconvénients :

we dont have a brilliant internet where we are and the system relies on it so it freezes and goes down daily for us. so good internet is a must for this system.

Life saver!

Commentaires : Fantastic, from introduction, to training, to Facebook group, support chat, everything. Amazing company.

Avantages :

This intuitive software is an absolute must for salons in todays society and has been a godsend during lockdown and Covid-19. I honestly don't know how we would have coped without it! Life is so simple using it and it has made our business function so much more professionally. I have even been able to start online bookings, so amazing which frees us up to work. And support is also fantastic, the team are like a family and nothing is too much trouble, in fact if something is missing that you think would benefit the system they create it! And all for a third of there competitors. Love SALONIQ

Inconvénients :

There are 2 versions not all features are on both systems, its not a big deal because its easy to switch between the two but it would be good if just one version exists.

Absolutely brilliant salon software

Avantages :

It's incredibly easy to use and if there is something that we need help with the support team are great.

Inconvénients :

There's no App! An app would make it so much more effective to use . In today's busy life an app is needed for everything!!

Salon is review

Commentaires : Lots of teething issues, I feel as a product it’s a bit over priced for what it is.

Avantages :

A good system with potential, booking clients in is simple and quick

Inconvénients :

Customer service needs improving, a more mobile friendly app as the hub is awful.

Super star service from salon IQ

Commentaires : Overall Salon IQ is extremely professional and will always help with my queries.
They are very willing and open to my ideas as the customer and if the can build something for you they will.

Avantages :

The support is the best, we have a Qtr review to make sure we are getting the best out of the system.

Inconvénients :

I like it all, there is nothing I don’t like.

Salon IQ Reviewe

Commentaires : Its great for the reports i need.

Avantages :

Thats its on Cloud and I can get on it anywhere.

Inconvénients :

The Goods in and Salon use bottons are to close together. We have chlicked the wrong botton a few times. Stock movement could be better.

Obviously made by salon owners - for salon owners

Avantages :

This is the most well thought out salon software I have ever used. You can honestly tell it was developed by salon owners. It is beyond customizable. Anything I could think of that I wanted - it was already there. There were even solutions to problems I didn't know were problems! At the end of the day, this is by far the best software I could have asked for.

Inconvénients :

It was a little hard to get going at first. There we so many features and options and settings but their support team was there to hold my hand through all of it, help me get set up, and then showed me their resource bank where I could learn anything I wanted to.

Best on the market

Commentaires : As an early adopter transferring from ISalon we were a little nervous, but David Levine assured us it would be trouble free and it was!
It's updated regularly and SalonIQ listen to their clients and adopt good ideas.

Avantages :

Ease of use

Inconvénients :

Nothing

A very efficient system for the hair salon

Avantages :

It is very easy to use and very flexible, easy to adjust and change settings to meet different needs.

Inconvénients :

I think the app was visually and technically better then the hub, but so far we have adjusted to the hub very well.

4 months in and very happy!

Avantages :

Overall ease of use, support and value for money are the top. After a few years of another system the overall functionality of the point of sale and back end reporting is concise.

Inconvénients :

There are the odd glitch (as a mac user the software does freeze - a couple of times a week, not a huge issue. Log out and log back in). GDPR - accessing all the info we have worked to update - there doesn't seem to be a report to so this information can utilised. Generally this software has made our work days much easier!

Happy salon owner

Commentaires : Very professional and helpful

Avantages :

The ease of use and the amount of features available

Inconvénients :

We had / have an issue with the points system that has been difficult to resolve.

Great system

Commentaires : Cara is amazing, she is always there for help and support.

Avantages :

Great system, easy to use. Love the dashboard reports.

Inconvénients :

occasionally it seems to loose prices and services.

This is a good booking and reporting system.

Commentaires : more online bookings

Avantages :

Email confirmation and massage reminder, end of the day cash count, re-booking option, and many more.

Inconvénients :

there should not be Customers end password and system does not recognize their password this is common complain from customers, some time cancelled appointments receives the text massages, you can not copy or past in the boxes with mouse, the text massage campaign is too high.

This is a good System. Overall is working really well for us. It was an easy set up and the support

Commentaires : marketing is great

Avantages :

Marketing is great. The way it is automatic helps a lot. I like the support I have received. The reports are great and stock control is an amazing feature. I like the self employed report too because it saves me calculaing things manually.

Inconvénients :

Its not the easiest and simplest booking system. Some of the features and steps to book an appointment are a bit compicated.

Best computer system we have had !

Commentaires : Excellent support from the reps and the team at salon IQ. The reps usually answer queries on a Saturday, even though I wouldn't expect her to, being her day off.
All issues we have had, they have sorted out no problem.

Avantages :

Very easy to use, can access on mobile, good easy to understand reports. Simple appointment system and good security reports as well.

Inconvénients :

Have not found a down side as yet, nothing at present.

So far, so good!

Avantages :

Ease of use with few clicks to get through check out. The Reports are clear and easily accessable, and team reports displayed on on screen.

Inconvénients :

A few extra features but as I am new to it all so maybe I havent discovered everything yet! ....

SalonIQ Review

Commentaires : I am a salon owner and at the moment a one man band. The support I get is great.

Avantages :

The support given from SalonIQ, the ease of the product.

Inconvénients :

The fact there are benefits of both systems, the original booking system and the Hub. I'd rather just one and all benefits on that one.