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En savoir plus sur Quill

Découvrez le nouveau compagnon de votre cabinet d'avocats : le logiciel cloud de gestion de cabinet juridique Quill. Conçu pour les petites et moyennes entreprises britanniques.

En savoir plus sur Quill

Avantages :

Very quick and responsive. Legl integration is awesome for sending clients a link to pay a bill safely and securely within minutes.

Inconvénients :

The fields can be limited and not always relevant to the case.

Quill - Notes

Note moyenne

Facilité d'utilisation
3,9
Service client
4,2
Fonctionnalités
3,8
Rapport qualité-prix
3,8

Probabilité de recommander le produit

6,8/10

Quill a reçu une note globale de 3,9 étoiles sur 5 d'après 23 avis d'utilisateurs publiés sur Capterra.

Filtrer les avis (23)

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Filtrer les avis (23)

Andrew
Solicitor/Director (R.-U.)
Services juridiques, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Wish we had found Quill earlier.

5,0 il y a 2 ans

Commentaires : The main benefit to us as been making the transition to going paperless not just a possibility, but a success that has led to other efficiencies.

Avantages :

We moved to being fully paperless 6-12 months ago. Quill has been essential in making that transition possible. I wish we'd found Quill and gone paperless many years earlier. The system is intuitive and easy to navigate. Organising documents, e-mails, etc is automated and Quill set up standard document folder for us which are all different for different areas of law. It all feels tailored to us and our needs rather than using software designed for someone else that doesn't quite fit. The support team are great too. Very quick and responsive. Legl integration is awesome for sending clients a link to pay a bill safely and securely within minutes.

Inconvénients :

There's the odd quirk from time to time but Quill work quickly to sort these out.

Réponse de l'équipe de Quill

l’année dernière

Thank you so much for choosing Quill! it's great to see your feedback and we look forward to helping your firm succeed in the future.

Talvinder
Solicitor (R.-U.)
Services juridiques, 2–10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Alternatives envisagées précédemment :

Brilliant Software

5,0 il y a 2 ans

Commentaires : Excellent and improved the management and functions throughout the firm.

Avantages :

The most impacting features are the cased management and the integration with Office 365.

Inconvénients :

The fields can be limited and not always relevant to the case.

Réponse de l'équipe de Quill

l’année dernière

It's great to see the results of our product development investment in our DocsHub document management tool, which integrates MyQuill with the MS Office suite amongst other system features - in reviews such as yours. And, our software development investment continues apace - for a future-proofing promise.

Elena
Director (R.-U.)
Cabinet d'avocats, Auto-entrepreneur
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Alternatives envisagées précédemment :

Probably Good for those who are already established

3,0 il y a 2 ans

Commentaires : At the moment, whether it’s my lack of experience, the lack of user friendliness of the system or a combination of both, I do not feel that Quill is suiting my business.

Avantages :

The case management docs hub and ease of populating fields/templates that work really well.

Inconvénients :

Not ideal for new businesses. Unfortunately I have not found it very user friendly as a beginner. There is no manual provided. The help guides are extremely basic and don’t assist a great deal, also they have not all been updated to correspond with the updated software. I have found that I’m spending a great deal of time trying to navigate the system rather than doing fre earning work and as a sole trader this is highly problematic. It is not possible to create documents in the system, you have to download to work on letters then upload again which takes space on your computer’s memory, equally, it is not possible to amend a document in your docs hun without downloading the document again and amending on your desktop before uploading. When time recording you have to physically select the latest fees, it does not do so automatically. It doesn’t seem as though it is geared towards criminal firms, there are courts missing from the lists and the codes don’t seem to correspond (for instance on a criminal investigation you are required to enter mags classifications).

Steve
PM (R.-U.)
Cabinet d'avocats, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Does what it says on the tin.

5,0 il y a 3 ans

Commentaires : Minimal training required for staff to use. Easy control for the admin to monitor and authorise all transactions. Good initial training provided by the provider.

Avantages :

Reliable control of all client monies and transactions

Inconvénients :

Report function. bit muddled, Title and date issues in report printing and some reports do not work.

Réponse de l'équipe de Quill

il y a 3 ans

Hi Steve, we are so pleased to hear your positive feedback about our onboarding and training team, they will be chuffed to see this. We have shared your feedback on reporting and this is on our product development team's radar already as an area of improvement. They will also be in touch!

Sajid
Solicitor (R.-U.)
Cabinet d'avocats, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Quill is a breath of fresh air

5,0 il y a 3 ans

Avantages :

It's a practical piece of software not sold by a massive marketing budget but the fact that it does what most small to medium firms need in terms of accounts and case management. The accounts and case management can be used independently of each other. Add ons are not constantly being pitched to you and in the 3 years I known Quill we never have been held over to upgrade or increase cost. We also use the cashier service and our nominated contact does an amazing job to keep us on track and on time with our postings and reconciliations.

Inconvénients :

A chat function within the software for support would be helpful

Réponse de l'équipe de Quill

il y a 3 ans

Hi Sajid, thanks so much for your honest review - we like to let our product speak for itself and are pleased to have you as a long-standing customer. We will share your thoughts on chat with support, it is something we're exploring already!

Cyma
Office manager (R.-U.)
Cabinet d'avocats, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

User Friendly!

4,0 il y a 2 ans

Commentaires : Brilliant service from the account manager, one point of contact which really helps.

Avantages :

Easy to use, good customer service. Been using ir for a very long time now and everyone is used to the features on quill.

Inconvénients :

Feel outdated sometimes, especially when compared to other available products

Réponse de l'équipe de Quill

l’année dernière

It's great to see long-standing clients such as yourself publishing positive comments about our software's user friendliness and accompanying account management support - two aspects of our product and service which we prioritise always as they combine to provide a simpler way to manage a law firm. Our latest software iteration, called MyQuill, is currently in the process of being rolled out to our client base. This is the new look-and-feel system that's replacing the older screens with a much sleeker interface. Look out for its arrival. We trust this will address your 'outdated' query.

jane
director (R.-U.)
Cabinet d'avocats, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

We require better support

1,0 il y a 4 mois

Commentaires : very poor recently - initially it was better but now there is not a day that goes by that it does nto glitch involving having to shut down in task manager

Avantages :

it is generally good - when it is not glitching - when it glitches it is infuriating - it is usually network problems that comes up - we waste hours trying to get quill to work properly - we feel we need someone to overhall our system

Inconvénients :

constantly freezing, the organise button does not sync with outlook, the inability to tell the e mail to save time or not

Rosalia
Office Manger / Legal PA (R.-U.)
Services juridiques, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Peace of mind

4,0 il y a 3 ans

Commentaires : Good

Avantages :

It's easy to save and access data on Quill. I

Inconvénients :

Unable to unlink from a case without linking to another case. Heading in E-chits will show a case even when the transaction has no link to the case. Annoying! Unable to amend incorrect E-Chits after they have been posted. Legal Cashier always very helpful with this issue.

Réponse de l'équipe de Quill

il y a 3 ans

Hi Rosalia, thank you for your honest feedback, we've passed this onto our product development and support team to see how to fix this and they will be in touch with you. Pleased to hear your legal cashier is helpful! We appreciate all your input and for being a long-standing Quill customer!

Rose
Care Team Administrator (R.-U.)
Services juridiques, 11–50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Love Quill, Loathe the new update

3,0 il y a 6 mois

Avantages :

PRIOR to the update in 2023, i found quill incredibly user friendly and simple to use.

Inconvénients :

The new layout (post December 20223 update) has too much information in one place, the graphic choice isn't as easy to see what I'm looking for anymore. drag and dropping docs and them time recording takes way longer than before. I can see why the left hand side task bar is now sectioned with additional categories, but this is too much. it hasn't made navigating the system easier. Would like to add that Quill support are great, i have no issue with the support received

Mark
Head of Finance COFA (R.-U.)
Services juridiques, 51–200 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Review of Interactive

4,0 il y a 3 ans

Commentaires : I like the product but needs some major reviews on the procedures around echits and getting the cash book balances on a daily basis. The reporting could be a lot better and would be good to have drill down features.

Avantages :

The product is simple and effective at a basic level and for a small outfit, ideal.

Inconvénients :

There are lots of opportunities to make this better and more flexible as it could flow better particularly for dealing with large volume of work

Réponse de l'équipe de Quill

il y a 3 ans

Hi Mark, thank you for your feedback, we are pleased to hear that this is working for you. We've also shared this feedback with our product development team around echits and reporting and we are addressing much of this soon! Our team will be in touch.

Robin
Practice manager (R.-U.)
Cabinet d'avocats, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Choose any provider but this one

1,0 il y a 2 ans

Commentaires : We are a long term customer of Quill's accounting service and have always found their cashiering and payroll staff to be polite and efficient. Unfortunately this cannot be said for our experience with their case management software. Where issues are encountered Quill's attitude is consistently to blame the customer.

Avantages :

Unfortunately we cannot provide any positive feedback as we have been trying to get set up on this software for a year and a half without success.

Inconvénients :

There is absolutely zero useful support provided for the software. We would never recommend this service to anyone.

Réponse de l'équipe de Quill

il y a 2 ans

We are very sorry, shocked and disappointed to read your review particularly as we have more than 10,000 subscribers to our practice management solutions and some 2,800 subscribers successfully using the optional document management module you refer to. I understand you have received your training as your firm's Administrator but that there has been no decision on a document conversion to bring the functionality to life. We are keen to support you and work with you directly as your reported experiences are certainly not consistent with the standards and values we seek to work to. Efforts to contact you will continue, with the aim of a speedy resolution.

Jane
Chartered Legal Executive (R.-U.)
Cabinet d'avocats, 11–50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Quill - a disaster

1,0 il y a 3 ans

Commentaires : There are no benefits, only disadvantages. Axia, which we used previously, was a very old system but was better than Quill.

Avantages :

This is the worst case management system I have ever had to use. it is slow, cumbersome and unreliable.

Inconvénients :

This is the worst case management system I have ever had to use. it is slow, cumbersome and unreliable. It loses information and has impacted on my ability to process my work effectively much to the detriment of my efficiency . I would not recommend this system to anyone.

Réponse de l'équipe de Quill

il y a 3 ans

Hi Jane, we're sorry to hear about your frustrations with the software. We're usually known for our product features and functionality and we regret that we didn't live up to those expectations here. I know our client manager, Clare, has been in touch with you and we're working hard to resolve your concerns. We look forward to having you join our beta programme to test our new case management functionality and earn back your trust. Thank you for sharing your feedback and allowing us to address it!

Dylan
Solicitor (R.-U.)
Cabinet d'avocats, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Review of Practical Law

5,0 il y a 3 ans

Commentaires : Fantastic.

Avantages :

Easy to use and there is a large number of guides available.

Inconvénients :

Sometimes the search filters do not filter correctly. Some of the guides should be limited to certain areas of law.

Réponse de l'équipe de Quill

il y a 3 ans

We love with clients call our product "fantastic" - we know how well-earned it is, especially from a seasoned solicitor such as yourself, Dylan. Thanks for the feedback regarding search filters, we'll share with our product team and report back to you on improvements we're making! The guides are also going to be revamped in the next few months so we will be sure to address your concern raised. Thanks again for being a loyal Quill customer!

Daniel
Director (R.-U.)
Services juridiques, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Cashiering Services

5,0 il y a 3 ans

Commentaires : Interactive speeds up our completions and cashiering processes generally, and allows us to focus our energies on other aspects of the business.

Avantages :

This package makes complying with the regulatory burden of having a client account easy.

Inconvénients :

Despite the best efforts of Quill Interactive does not integrate with our existing case management package.

Réponse de l'équipe de Quill

il y a 3 ans

Thank you Daniel for your feedback, especially nice to hear how we're helping with your legal cashiering. We will take your feedback on board regarding integration and the team will be in touch!

Leonard
Principal (R.-U.)
Cabinet d'avocats, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Best accounts package

5,0 il y a 3 ans

Avantages :

Using Quill in our Solicitors' practice has transformed how our accounts are managed and ensures we are always SRA compliant. The system is user friendly with a dedicated accounts manager always available to deal with any queries. We strongly recommend it to other practices.

Inconvénients :

None. Software has all necessary features.

Réponse de l'équipe de Quill

il y a 3 ans

Thank you Redfern for the wonderful review, we will be sure to let your accounts manager know the positive feedback as well! She'll be thrilled.

Gill
Practice Manager (R.-U.)
Cabinet d'avocats, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Quill is a great system

5,0 il y a 2 ans

Commentaires : Excellent overall experience having used the product for many years now; Quill staff in particular are helpful and knowledgeable; Support response time is very quick.

Avantages :

Accounting and document management are very easy to use, to train out to staff and the reporting makes practice management straightforward.

Inconvénients :

Some of our staff don't particularly like the new 'look' of MyQuill feeling that it is a bit simplistic and child like

Richard
Regional Director (R.-U.)
Services juridiques, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Best Practice and Document Management System and Support in 25 Years

5,0 il y a 3 ans

Commentaires : I cannot rate Quill and their team highly enough. I have worked in large international law firms for 20+ years and this is the most user-friendly, effective, reliable system I have ever used.

Avantages :

The most user-friendly, straightforward, feature-rich practice and document management system I have ever used.

Inconvénients :

No major issues although any suggestions are always considered by the helpful team.

Réponse de l'équipe de Quill

il y a 3 ans

Thank you so much for the lovely review, we are so pleased to have you a valued client!

Chas
Practice Manager (R.-U.)
Services juridiques, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Reveiw

4,0 l’année dernière

Avantages :

Very user friendly and the the technical support is very good and quick

Inconvénients :

Not sure about the new software - still using the old

Réponse de l'équipe de Quill

l’année dernière

We're delighted to have you on board. Looking forward to the next 13 years and beyond.

Samuel
Trainee Solicitor (R.-U.)
Services juridiques, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Fantastic

5,0 il y a 3 ans

Commentaires : Fantastic. Would be lost without it.

Avantages :

Ease of use and scalability. You can get on with tasks and activities anywhere on any device.

Inconvénients :

Time taken to get all your itags set up - but once done, well worth it!

Réponse de l'équipe de Quill

il y a 3 ans

Thank you for your helpful feedback and kind words! We're so pleased to hear it!

eVE
hofa (R.-U.)
Services juridiques, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Thank you

5,0 il y a 3 ans

Commentaires : satisfied

Avantages :

Quill is a fundamental part of our business

Inconvénients :

pulling reports off is hard to find maybe a user issue

Réponse de l'équipe de Quill

il y a 3 ans

Thank you Eve Lake for the wonderful review, we're so pleased to see your positive feedback!

Kaweesha
Associate Finance (Sri Lanka)
Services juridiques, 51–200 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Gets the job done but still room for improvement!

4,0 il y a 3 ans

Commentaires : It is a system that works fine till it comes across it’s occasional hiccup.

Avantages :

Quick customer service. Large variety of reports that can be generated.

Inconvénients :

The software can be unresponsive at times. Few bugs here and there

Réponse de l'équipe de Quill

il y a 3 ans

Hi Kaweesha, we appreciate your feedback and your kind words about our customer service team! We are always looking to improve and can't wait to share with you some enhancements coming later this year that will hopefully address those bugs you mention. Thank you for sharing your thoughts!

Daniel
FCILEX (R.-U.)
Services juridiques, 11–50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Recording Billable Hours on Quill

5,0 l’année dernière

Commentaires : It is a straightforward easy system to use and record time.

Avantages :

It is simple to record billable time and you can review the current position of cases on quill all in one place.

Inconvénients :

It can be quite complex to understand at first. However, once you have got used to it, it is easy to navigate.

Kashif
Solicitor (R.-U.)
Cabinet d'avocats, 2–10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Good at marketing but no support once you sign up

1,0 il y a 3 ans

Commentaires : We were promised a lot when we signed up and since then no assistance and back up. still waiting for features to be set up as you cannot move to next step until step one is complete. very rigid software and no flexibility as compared to cloud based softwires.

Avantages :

we were impressed initially but no support after than. After six month's of set up still not able to run it fully.

Inconvénients :

Good at marketing but no back up. Signed up six month's ago but still not able to use it