Avis clients sur Rydoo

Logiciel globalement simple d'utilisation

Commentaires : Expérience globalement très bonne

Avantages :

Le logiciel est simple d'utilisation, la connexion rapide, l'interface claire, la marche à suivre aussi

Inconvénients :

Il existe au moins un bug sur ordinateur avec des reçus qui ne s'envoient pas au moment de rédiger une note de frais.

this works great to keep track of expenses

Avantages :

The ease to snap a pic and have the receipt recorded. Also to be able to not have to save receipte in an envelope or pocket - no more lost receipts.

Inconvénients :

Sometimes it does not auto read the receipt . Also, if the pic is taken in low light it doesn't recognize it. It also reads the first line as the business name - sometimes that's not the case.

Next Steps with Rydoo

Commentaires : It has taken 2 years to fully integrate Rydoo at our Organization due to Smart Phone challenged users. Now that all employees are using the platform, it runs very well. Those who utilize Apps especially love the platform.

Avantages :

The App is extremely easy to use. If you can use an App, you can easily migrate to using this software. The travel features are a great upgrade. Because the receipts are in the cloud, you can quickly run reports for tax/audit purposes providing ample evidence for auditors.

Inconvénients :

File maintenance is cumbersome for users with accounting and controller privileges. You can contact Support but you really should be able to do on your own.

Customer Service is Important for a product like this -- Rydoo Doesn't Offer That.

Commentaires : I had to cancel my subscription to Rydoo because my bookkeeper required me to use another software. I go to cancel and realize it's one day past the day they had renewed my subscription for a year. Not thinking it was a big deal I wrote to them and asked them to cancel my subscription and refund me since I was moving to another software. They took TWO WEEKS to return my message (after a few more from me) and then said no, they had told their manager and it couldn't be done.
Obviously annoyed I went into the software to cancel the annual subscription so I wouldn't forget this. A month later, my accountant asked that I download all the receipts I had from Rydoo. So I pop in to export my files and to my disappointment I couldn't because I had cancelled the subscription. (it was now read only..) The only way to do so was to RENEW MY SUBSCRIPTION AGAIN. Now, I wrote them explaining the issue and I get 1 email a week that basically just asks me over and over "what's the issue?" which I cannot BEGIN to explain how annoying that is. The worst part is if I renew even for a month just to export my files, I have to renew for 3 users because that's what I cancelled on. No one will help me correct this on their side so I have to pay 3x the amount for 1 minute of use. So in short, The customer service is obviously brutal, the payment structure is broken and when you need them most, they are nowhere to be found. Do not waste your time.

Avantages :

The ease of sending receipts to my email was great - but receipt bank could do that PLUS they have great customer service.

Inconvénients :

- Their payment structure is awful. I tried to change users/permissions to pay less per month and they wouldn't allow me. - They charged me for a full year and would not let me be refunded (even though it was the day I was charged on my VISA) and when I tried to export after I cancelled I had no access (even though I paid for the year). - The customer service is absolutely terrible - I've had to wait weeks for answers to simple questions.

Secures Your Travel Expenses in a Smarter Way

Avantages :

I travel extensively for my work and have a budget allocated for each of my visits. I find it time consuming to type all my expenses on a spreadsheet and was looking for a better alternative. I decided to search for a software that can help me reduce these steps. I found Rydo and this has minimized the amount of work in compiling my expenses. First of all, I take photos of all my paper receipts and gather the electronic ones, then I just upload them all at once. Keeps things simple and makes you work smarter. The best part, is that this software computes the different currencies and simplifies my job. It manages my reimbursements in a timely manner. I am secured that my travel expenses are in good hands.

Inconvénients :

My only concern is sometimes the software tends to lag and takes slower than usual. This is a pet peeve especially when you have multiple receipts. I hope they fix this problem.

"great software to keep track of your expenses"

Avantages :

It is a great app to keep record of your expenses and all your transactions. as all the calculations are solved my software, any probability of mistake is eliminated. I would recommend this software without a second thought. I loved its application version.

Inconvénients :

sometimes the modifications done on app does not synchronize to desktop. also sometimes it becomes sluggish. Overall it is a great software.

Great Expense Software for Road Warriors

Commentaires : Matching doesn’t always match obvious charges it should have to take the extra step of logging in on your computer to help the software match the receipts you have uploaded.

Avantages :

The mobile app is excellent for scanning and uploading receipts!

Inconvénients :

If you are connected to your hotspot scanning and uploading receipts does not work. You have to disconnect to get the app to work as it should.

Manage all your expenses easily

Avantages :

It recognizes almost all the text from your images whether they are taken from a mobile phone or a webcam and auto-fills all the forms in their correct places. Easiest way to manage all your company expenses.

Inconvénients :

Sometimes I have faced issues while using this on my phone as an app. Might be the next updates would resolve this.

It does what its supposed to

Avantages :

Once you've been given access, it easy to find where you are supposed to upload your receipts. It's hard to fail with this software.

Inconvénients :

I always get the feeling that theyve designed it furst and the added functionalities and not the other way around. It looks really nice, but it does not contain a lot of functionality. The functionality that is there, you really need to click around to find.

Xpenditure

Commentaires : This app will keep me up to date with my bookkeeping. It allows me to almost instantly upload the photographed receipt from my phone straight into my books. Once there I can edit as necessary and export a categorised report of my expenses.

Avantages :

Immediate uploading of photographed receipts.

Inconvénients :

Doesn't always read the receipt correctly.

Claiming your expenses back is now not so much of a chore

Commentaires : I have only recently started using Xpenditure as a way to store & manage my expenses. Before expenses had to be scanned individually, but with Xpenditure the option to take a photo and have all the hard work done for you has cut the amount of time needed to log expenses at the end of the month. I work in construction and am away on site for the majority of the week, with out access to a computer / scanner, having Xpenditure on my phone enables you to take a photo of your receipt immediately once you made a purchase and log it with out having to worry about carrying the receipt around with you after.

Avantages :

Usability, accessibility where ever you are, not having to log date/store/etc. manually

Inconvénients :

making it easier to save a project heading

The solution that will allow you to keep track of expenses!!!

Commentaires : Xpenditure is a very convenient solution, especially their mobile app. I find their desktop version to be slightly more difficult to manage, but still fairly easy. This helps people keep a better track of their expenses and makes it easier to validate and verify with the instant picture option.

Avantages :

Our organization was looking to go paperless as much as possible. We were suffering from a lot of paperwork in this department while handling all business travel related documents/receipts. We had been researching many solutions that are available on the market but the most flexible one was Xpenditure. One of the best things was implementing this product. We had a great experience to work closely together with the Xpenditure team in order to align the product with our business needs. We were very impressed and highly appreciated that they always listen to what the needs are of the customer. If they can not come up with a solution immediately they will take the point with them and come back.

Best expense management software/app EVER !!!!!

Commentaires : I have a small firm and have had a lot of time and opportunities to check out many North American and European software and apps and compare them. Xpenditure has passed all the certainty and accuracy tests and I am confident that when I upload the receipts at night time, and I'm talking about a lot of receipts!!!, the next morning fields are accurately extracted and lined up for me for approval. The app is smart so it recognizes your previous entries and habits and will adjust itself to your needs. Support is amazing, I would say better than all those big shot companies. Love it! and recommend it to everyone for both personal and business use.

Waste of Time!

Commentaires : I've been using this for 3 years ..... like with Microsoft, once in it isn't that easy to get out. But this will be my LAST year! GARBAGE!

Avantages :

General layout and concept is lean and easy to understand.

Inconvénients :

Dysfunctional. Due to architectural design and technical flaws it takes more time to use this system than to do your records manually. I have no idea how they've got such a high rating other than paying for fake reviews! The matching algorithm fails 90% of the time. Receipt scanning misreads dates, amounts and vendors. And technical support is USELESS! Support personnel don't listen to your complain, they just hand you links to useless articles that you already checked. Dealing with support on ongoing issues, they can never get their heads around the actual issue, nor do they seem to actually have any interest in improving the technical glitches and implementing even "easy" efficiency improvements.

Easy and feature rich for a user

Avantages :

I use this software daily for my expense reporting. Having used other software in other companies, Rydoo is much easier and doesn't clutter the user experience. I like that the experience is consistent between the mobile app and the web-based interface.

Inconvénients :

The only issue I have is that if you don't wait for the expense to show as created after saving, you will lose the uploaded receipt.

Xpenditure: my solution

Commentaires : I have been a fan & user of receipt / expense apps for about 3 years. I have used three different apps, each for long enough to get to know the strengths & weakness(s). Based on daily use, Xpenditure has been the best. I have a small Construction company, do not have a full time bookkeeper, and do a lot of my receipt & expense entry on the fly. Expenditure is simple to use, so you will actually use it, while at the same time, the quality of reporting and data access is very strong. I use it with QuickBooksOnline. Very satisfied!

Avantages :

ease of use

Inconvénients :

none

satisfaction with xpenditure

Commentaires : previously we had to sit long time every month on anlysing the expenses. but now it is just on one click. we can also make advances attributable to individuals and sets off their expenses into that.

Avantages :

Now we not have to keep piles of expense receipts for future references. It automatically scans the receipts and post most of the data itself. it can be access from anywhere. it helps me categorize expenses.

Rydoo is the best decision if you want to maintain contact with your partners.

Commentaires : We as a work team are totally satisfied with the results that the App has shown. Rydoo seems to us that it is an application worthy of receiving applause, since it has practically no errors, except for its distortion.

Avantages :

rydoo has brought us a new version of its already renamed App. rydoo is an excellent video calling application made exclusively for partners and companies, has a very modern and functional interface, and also has a great sound quality.

Inconvénients :

It has a single small error that we must emphasize, such as the fact that sometimes the signal is distorted a bit, but that also depends on the frequency of the signal, what we mean is that when making a call it is a little unstable.

Great so far

Commentaires : I'm really enjoying using this software so far (about 1 month, and 500+ receipts). It's simple, gets things right most of the time, and the customer service is excellent. I travel a lot and have expenses in several currencies. Although it makes a few mistakes and needs a check over, Xpenditure gets it right about 90% of the time without any intervention from me. There is a 200 receipt per month fair use limit, which when I decided to upload all my receipts, I hit pretty quickly. After the 200 the receipts are put in a queue and were ready the next morning - not too bad all things considered. The staff were quick to alert me to it, when I was asking them other questions, so at least no time was wasted trying to find out what was happening. The only negative point is I can't seem to find much online documentation - the FAQ are not great for anything detailed and it'd be great to be able to read through some things rather than keep asking the live chat staff (although they are very quick and thorough)

Fantastic tool tracking expenses, but with some technical flaws

Commentaires : I've been using Xpenditure for more than a year now, and it is indeed an amazing piece of software. Considering its costs, it saves me personally at least 50 hours of work a year just in building reports for expenses, both for clients and for accounting. At a business meeting and buying donuts for all your clients? Take your phone, snap a picture -> BAM, done. I am slightly dissatisfied with the UI interactions in their website, but I already reported this, so they are aware of some known issues, and gladly collected my feedback. Their support is friendly, quick, understanding and useful, and that's really something important when things go wrong (it's software, after all) and you need that report for the next day. The overall experience is good and integrates well with external data, such as bank account transactions, credit card transactions, etc. I would endorse Xpenditure to every business that needs to track expenses (pretty much every business).

Lifesaver!!!

Commentaires : It's ok, but somethime the app freezes if you try to load to much stuff. Desktop experience is ok, sometime opening popovers is slow you need to speed up servers and make a more light JavaScript (I'm in europe). Filters can be improved, even multiple records selection can be improved.

Avantages :

I love it because make everything is easy and automatic data recognition is fantastic

Inconvénients :

Dashboard can be better, navigation sometimes is strang and labels sometime not clear . UX can be fixed, you need an UX test. Create a a report is not clear, integration with debitoor is has some problems in control panel.

it is a very clear system that provides a lot of easy working and handling

Commentaires : Everything works perfect, it is very easy to use and gives a clear view of the possibilities.

Avantages :

fast and flexible, clear overview. Good explanation of what to do, in a good time you load your expense notes and get it in the system

Product has issues, customer support is the WORST I HAVE EVER EXPERIENCED

Commentaires : Either hire new customer support staff or close your buisness down!

Avantages :

It would be nice if it worked, but doesnt sync to accounts software so is pointless! If you like wasting time, use Rydoo. It was a lot better when it was xpenditure.

Inconvénients :

Customer support does not reply to e-mails unless you send them a HUGE number of follow-ups! The system doesn't work and they just don't reply, and when they do the answers are not useful!

Great tool!

Commentaires : For me this tool is a simple and very efficient way to handle all those burdensome expense notes. The risk of

Avantages :

ease of use and perfect reports for the accountancy

Inconvénients :

Only a few details: pictures of notes are always rotated 90° when I take them. But it's extremely easy to rotate them back

Rydoo - amazing tool

Commentaires : Very great experience. We can solve all the issues managing the travel expense. Everything is recorded in the system with the relevant information. Most helpful part is the possibility to have the approval of the manager for the invoices.

Avantages :

Rydoo is a great software for managing for expense management. It's very easy to use and to learn. We are testing the tool since the last months and surprisingly we discovered a lot of interesting functionalities: upload the invoice, create user-manager, create a flow of approval, etc.. We are very happy with it and thinking to implement the solution for all our offices.

Inconvénients :

At the moment it's difficult to find something wrong with the software as we are not using it for a long time. So far, so cool.