En savoir plus sur Acuity Scheduling
Automatisez les rendez-vous, les annulations, les rappels et les paiements de vos clients avec ce logiciel convivial de planification en ligne.
I love how accessible this product is and the support team are very helpful.
The same applies to setting availability. It can be a bit confusing when blocking off times by day.
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Simple et efficace
Acuity est un logiciel facile à prendre, propose des fonctionnalités efficaces comme le paiement lors de la prise de rdv, l’envoi de rappel aux clients, la synchronisation des calendriers.
J’ai également apprécié de pouvoir ajouter mon calendrier facilement sur mon site web et rajouter un bouton « prendre un rdv » sur mon compte Instagram.
- Simple à mettre en place - synchronisation avec Google agenda - Bouton « prise de rdv » sur Instagram - Intégration facile sur mon site web - Possibilité de prise de rdv payants - Joli design
Je regrette de ne pas pouvoir mettre de pièces jointes dans mes confirmations clients.
Pourquoi choisir Acuity Scheduling : Car je pouvais mettre un bouton « call to action » sur mon compte Instagram
Logiciel antérieur : Calendly
Je suis très satisfaite des fonctionnalités ! Acuity Scheduling regroupe toutes les fonctionnalités dont j’ai besoin : prises de rdv faciles, paiement en ligne, fuseaux horaires, mails personnalisés en fonction des services proposés, packs de service, regroupement des rdv et j’en passe. C’est top !
C’est dommage qu’on ne puisse pas recevoir directement les avis clients suite aux rdv.
Mon avis sur Acuity
J'apprécie particulièrement la création de fichier pour nouveaux clients et le formulaire de santé. De loin le plus simple d'utilisation des applications que j'ai testé jusque là, je vais pendre la version payante.
J'aimerais que le prix soit revue à la baisse, mais dans les grandes lignes j'apprécie vraiment car ça repond parfaitement à mes besoins.
Le service client elle repond rapidement
Tous me plaît dans l'application elle est facile à utilise
Acuity Scheduling is my best pal
Commentaires : Overall, I love Acuity Scheduling, it's my right hand in this business I'm running by myself. It takes a huge load off of my plate. Once things are set up - which can be as easy or a grueling as you want to make it - it's just a seamless part of my life and business.
I love the customizability of the software, I can integrate it with many programs, and I can make things super simple for my clients.
I've had several times where I've had to go delete a whole series of appointments and there's no easy option to delete an entire section of appointments. For instance I had a series of webinars that were Group Appointments with several dates each. I decided to discontinue that program in lieu of a new direction and initiative for the company. I had to manually delete each one, typing DELETE each time. If I could delete an entire "category" of appointments, this would be much better.
Alternatives envisagées : Calendly
Pourquoi passer à Acuity Scheduling : Acuity Scheduling was already available and easily integrated into my Squarespace website. This was good because I decided that I didn't want to create a website from scratch, rather I would use a "drag and drop" system with some customizability. It just so happened that Squarespace met my needs there, AND as a vital part of their services, they already had a scheduling application that I would receive a DISCOUNT on if I bought into their services. Squarespace, and of course Acuity Scheduling, were a "no-brainer" decision for me and my solo consulting business.
Is it worth it?
Commentaires : Squarespace is a professional and user-friendly website-building platform that offers a range of features for creating and managing a website. The templates provided are modern and visually appealing, and the platform allows for a high degree of customization to meet the specific needs of each user.In addition to providing design and customization options, Squarespace also offers a variety of tools for managing a blog, online store, and booking system, making it a comprehensive solution for website management.The customer support team at Squarespace is responsive and helpful, able to assist with any questions or issues that may arise.Overall, Squarespace is an excellent choice for anyone creating a professional website with minimal technical expertise.
Easy to use: Squarespace has a user-friendly interface, making it easy for people with little to no technical skills to create a professional-looking website.Wide range of templates: Squarespace offers a wide range of templates that can be customized to fit your brand.Responsive design: Squarespace templates are designed to be responsive, meaning they automatically adjust to look good on any device, including smartphones and tablets.E-commerce capabilities: Squarespace offers built-in e-commerce capabilities, allowing you to easily sell products or services on your website.Good customer support: Squarespace provides 24/7 customer support through live chat, email, and phone.
Limited customization: While Squarespace templates are customizable to a certain extent, you may not have as much control over the design and layout of your website as you would with other platforms.Expensive: Squarespace plans can be more expensive than some other website builders, especially if you need to upgrade to a higher-tier plan to unlock certain features.Limited integrations: Squarespace has limited integrations with third-party tools and services, which may be a problem for some users.It's worth noting that Squarespace may not be the best choice for everyone. It's a good idea to carefully consider your needs and compare different website builders before making a decision.
Acuity SCheduling is the worst for customer service
Commentaires : Horrible. I have had to ask for a refund over a dozen times since having my subscription.
When it worked, it was fine. My business has ben gone for over a year and a half and I still am being billed for something I am not using.
The software is not usable by my business, and I keep getting changed monthly for a program I am not even using. I cannot get in touch with ANYONE about this.
Here for Acuity Scheduling.
Commentaires : Overall, Acuity Scheduling is a powerful and user-friendly appointment scheduling software. It is particularly well-suited for small businesses and professionals looking to streamline their scheduling processes and improve communication with clients.
Acuity Scheduling is a comprehensive and user-friendly appointment scheduling software. It allows businesses and professionals to manage and schedule appointments with clients and customers easily and efficiently.One of the key strengths of Acuity Scheduling is its intuitive interface, which makes it easy for users to set up and customize their scheduling system. The platform allows users to create custom booking pages, set appointment types and availability, and manage their calendar and schedule from a single dashboard.In addition to its scheduling features, Acuity Scheduling also includes a range of tools for managing and communicating with clients. These tools include automatic email and text message reminders, the ability to accept online payments and deposits, and integration with a range of business tools such as Google Calendar and QuickBooks.
While Acuity Scheduling is a comprehensive and user-friendly appointment scheduling software, it does have some potential drawbacks. One limitation is that the platform does not offer support for recurring appointments or events, which can be inconvenient for businesses or professionals with a high volume of repetitive appointments. Additionally, some users have reported that the customer service and support from Acuity Scheduling can be slow to respond to inquiries or issues.
Acuity Scheduling is one of the best software's to use when scheduling meetings. Very easy to use and very convenient.
I personally don't see anything hard with this software.
A very useful tool
Commentaires : Acuity Scheduling has all the features I need: easy appointment scheduling, online payment, personalised emails based on the services offered, reminders to clients and calendar synchronisation.The plus is to be able to add a "call to action" button on my instagram.
It's easy to set up. I like the sync with Google calendar - Appointment button on Instagram - Easy integration on my website - Possibility to book paid appointments - Nice design
I regret that I cannot put attachments in my customer confirmations.
Simple online scheduling
This has been an easy platform to customize different scheduling blocks for my clients business. We want private scheduling links and some public ones, and I really liked how easy this was to figure out and set up. I have never needed to contact customer support for help. And there has never been any issues with people scheduling the wrong appointment. Overall very easy to use and very stress free.
I would like to be able to customize the look of the scheduler to be more on brand with my clients website. Change to custom font, add logo, colors, etc. Maybe I am missing something.
Acuity Scheduling - Best Scheduling Software!
Commentaires : My overall experience with Acuity Scheduling has been altogether delightful. With its usage, I am solving the business problems of lead generation, demand management, and client scheduling. The benefits realized include greater sales, higher quarterly profits, and superb overall satisfaction with its deployment.
The features most impactful are its ease of use and intuitive interface. I can directly and quickly add appointments to Google Calendar, export them to my Android/iOS devices, and reschedule easily. Integration with existing business processes and automation require little thought. Highly recommend!
I do not feel there are any features missing or needing improvement, nor aspects difficult to use, though I can imagine potential first-time use may require practice and/or benefit from tutorial video.
Commentaires : I forgot more of my plans in the past and I had a bad feeling about that .It's very difficult to design my agenda so I'm sure this app is very important to save your time and remember all of your scheduling by ease.
All of this app features are vrey useful and important to do your job perfectly,Feature which I love it the most is arranging , completing my work with ease in a very short time ,and with high efficiency is Scheduling
No thing but I wish more of templets and more of designs
Acuity makes appointment setting a breeze
Commentaires : I have enjoyed using this software. I downgraded to free account, only because I find Im not using it as much, but I'll be back when business picks back up.
This has been a very easy, affordable way to integrate appointment setting on my website. I love knowing in advance how I can help my client because I can attach forms to be completed prior to appointment
I didn't like paying monthly for it and never getting use out of it, but when used, as it's intended, it's a great product.
Basic cloud based appointment scheduling app
Commentaires : I am not in love of this app but it definitely worth trying as it has features that will help for scheduling and get reminders of payments at low price but not lowest.
I loved the ease of use and integration with goigle calender that helps me sync my Google appointments with Acuity scheduling app. Secondly, I can book and send branded reminders to my co workers and clients. Lastly, its most useful feature that I use specially for clients who forget to pay on time. Its payment acceptance feature that enable me to accept payment from stripe and paypal.
Need to learn css to customize the branding for appointments Searching for previous appointments is cumbersome and exhaust lots of time to figuring out.
Pourquoi choisir Acuity Scheduling : Calendly made me switch as it not much organised in terms of multiple appointments scheduled between a small time intervals. Even I couldn't add my vranding to appointment mails in calendly.
Logiciel antérieur : Calendly
Pourquoi passer à Acuity Scheduling : Custimizing appointment as per yoyr branding is only thing that made me choose Acuity over other alternatives and also low pricing.
Excellent product that will easily pay for itself if used regularly.
Commentaires : Acuity has made the process of scheduling so much easier and modern, especially for current clients and people I already have a great relationship with.
Having a scheduling software in general is such a game-changer for someone in sales who sets their own appointments. It's so easy for me to have a chat with someone, and if there is interest, I just send them my link to schedule an appointment and they do. It's also super easy to send out emails to prospective clients or existing clients about revisit appointments and include your personalized schedule link. If done right, you will soon see appointments pop up on your calendar "out of nowhere." I just recently had a client schedule a follow-up where we did some business that basically paid for my annual cost of Acuity. It pays for itself so quickly! The system is so well organized, and there are too many customization features to mention. I recommend grabbing a free trial to test it out for yourself. The client-side scheduling page can be made to be super professional and welcoming.
I don't believe there is a way to see a detailed monthly or weekly calendar view in the mobile app. It only shows daily schedules. It would be nice to have monthly and weekly calendar views so you can easily see which days have (or don't have) appointments set yet. (this is easily accessible on a PC)
Alternatives envisagées : Calendly
Pourquoi choisir Acuity Scheduling : I liked how much more professional Acuity's interface was from the client-scheduling side.
Logiciel antérieur : Calendly
Pourquoi passer à Acuity Scheduling : I liked how much more professional Acuity's interface was from the client-scheduling side. Also, it was the more recommended product amongst my peers in the industry.
My’Lah’s Acuity Review
Commentaires : I haven’t had a bad overall experience with Acuity Scheduling. The app is very handy, it is efficient, it is customizable and made by me for me, and it is very confident for my clients.
Acuity Scheduling is a great app! It is very convenient and has everything I need to make booking less complicated for my clients and easy for me to keep up with clients, dates, and prices. My favorite part of the app is that it gives me the space to customize my booking information. I can pick my choice of font, background colors, font colors, I can bullet point, and have all types of fun to make my booking app feel like my own and stand out from others. I love that the app sends confirmation emails with EVERYTHING my clients need to know which saves me time from having to send out messages and emails and constantly changing things.
What I don’t like about the app is that clients are only allowed to book (via Instagram or the link) using a paid plan. I feel that clients should be able to book through all social media platforms using the Acuity link whether the business owner has a paid plan or not, and that some app functions should be limited and only accessed by those who pay for it.
Alternatives envisagées : Square Appointments
Pourquoi choisir Acuity Scheduling : Square Appointments was a little difficult for me, it didn’t give me the option to accept deposits from my clients, it only allowed them to pay full price or to hold their card. I also didn’t like that I couldn’t customize my booking information and I had a limited amount of space to type. Though I did like that the Square Appointments software was 100% free, and you did not have to pay for your clients to book online/on social media.
Logiciel antérieur : Square Appointments
Pourquoi passer à Acuity Scheduling : It gave me more freedom and a better space to be me. It offered more services and a better booking space.
An Industry Leader for a Reason!
The navigation and naming are intuitive, plus every step or field has an accompanying explanation so I can be sure I am using it properly! This means I was able to walk myself through Acuity without pressure or time waste of needing to consume a bunch of FAQs or webinars. The doing and learning happen simultaneously! Yet, there is also great support should I still have questions. I also love that the features are built for real life. For example, being able to block off the hours and days you want to work, blocking off time before and after appointments so you are not rushed back-to-back, and having the private appointment type option for inviting clients to book after I’ve established a relationship, rather than having a free-for-all available on my website. I also love that pre-meeting questionnaires and action items can be added for clients to create workflows. I love that they have a test client built in by default! Acuity has really thought of everything. Finally, both the app and browser versions are excellent! Thank you for having a great app, Acuity!
I didn’t see a clear place to find all available integrations. Yet, I really don’t have any true cons.
Pourquoi choisir Acuity Scheduling : Acuity has more integrations with other software I am already using (e.g. Kajabi) and, probably most importantly, Acuity came recommended by successful business owners in my field. Then I used the free trial to get acquainted and Acuity had such a clean interface and easy-to-use system. The value is clear. I want to have administrative stability, simplicity and effectiveness in my business. Acuity offers that.
Logiciel antérieur : Schedulicity
Pourquoi passer à Acuity Scheduling : Recommended by successful peers + proven value and customer support through free trials. I also appreciated the free extensions for the trial when I hadn’t had time to dabble yet. This again showed that Acuity understands people and was committed to providing a valuable customer experience.
Commentaires : I have been toying around with Acuity during this pandemic. I've always used a free booking system that was easy to use but didn't have that many features. I saw another stylist's website with Acuity for her online booking and I fell in love with how it looked and operated. I'm still getting used to it and it is now time to start rebooking. I guess this week will be the main test for how I feel about it! I'm excited though.
I love that I'm able to customize the colors to match my branding. I love the simplicity of adding on extras to appointments and having the client intake form right there for clients to fill out. The cluster booking was huge for me too. I have always been scared to dive into online booking because I didn't want huge holes in my schedule. I'm a bit of a control freak so it makes me very happy. I also love how I'm able to integrate the branded booking platform directly on my website. It just looks so much nicer than other systems!
I wish there was an option to approve appointments and an option to only allow booking at certain times of day. I would also like to revamp the mobile app or at least an option to zoom out to see the week without having to turn my phone landscape. I know this may sound silly, but I like to keep my phone screen locked on parallel.
Easily solved our complex Photography Studio schedule.
Commentaires : We love Acuity and cannot see ever moving away from it. Not only does it manage our booking and syncing with Google Calendar, but it also integrates with our CRM Pipedrive. We use it both on the computer and mobile application while out of the studio with clients which has made booking incredibly easy and no longer a frustration. On top of that, our no-shows have plummeted due to the automation reminder text messages and emails. Something we never had implemented prior to Acuity and now couldn't live without. With how busy everybody is anymore, reminders are so helpful and really make a huge difference so we don't get stuck waiting on a client who forgot to show up.
We love the ability for clients to schedule themselves, and once we got everything sorted out with how to logistically set up our schedule to account for how our business runs, it has solved so many issues and problems of knowing when to schedule a client. The ability to assign resources and set the availability for those resources is really the best part. For almost any client-heavy industry this is a key feature which allows you to maximize your client load in an orderly fashion. We wen't from thinking our schedule was maxed out, to realizing we had the ability to expand our schedule over 50% thus increasing our bottom line.
If you have no worked with a scheduling software before, there is a learning curve. We used Acuity for well over 9 months before figuring out how to really utilize this tool to maximize our studio schedule. Granted, the help and support Acuity offers is amazing, but I tend to DIY most things until I get stuck. By reaching out for help and support when you get stuck, the only minor frustration is easily mitigated and goes away quickly.
Alternatives envisagées : Calendly
Pourquoi passer à Acuity Scheduling : For us, Acuity just seemed like a better product to start with and grow with. Seemed like more of a robust solution that we would never need to replace. Nothing against other solutions on the market, but Acuity is exactly what we needed to manage our crazy busy studio.
Acuity simplified my life in a BIG way!
Commentaires : I have solved setting up appointments, group class sign ups, managing wait lists, performance sign ups, volunteer sign ups, accurate meeting confirmation emails, collecting data from my customers when they sign up and so much more!
Once we started using this platform for booking appointments and classes for our music conference, I quickly realized that I could use it for the other music school I worked at as well as for myself for my podcast bookings. The more I use it, the more I realize how much time it has truly saved me from going back and forth emailing people, sending erroneous information out and my favourite part is that the people signing up for things have control of their bookings to change and modify without my help. It's taken so much administrative time off my plate. Honestly, it's been a huge win for a small business owner with a small team. The 1-1 meeting scheduler is by far the best and easiest I've seen.
The only thing I wish Acuity had, is a group class attendance list that isn't just a file download that I can share with others like my class assistants and interns in real time without sharing a login with them. This feature would make my life even better. But the way it is now, is still functional and totally useful for small businesses. The other feature I wish there was is Payment plans for large program packages.
Alternatives envisagées : WellnessLiving
Pourquoi choisir Acuity Scheduling : Acuity was easier to set up, nicer to look at and just all around a better deal!
Logiciel antérieur : Schedulicity
Pourquoi passer à Acuity Scheduling : Wellnessliving does not allow you to collect user information on intake forms which is really silly for a program that robust otherwise. We do use both in one of my businesses because they have different strengths like payment plans.
Acuity - A great and growing resource
Commentaires : My overall experience with Acuity has been amazing. I am going to continue trying to make it work.
I love that Acuity is very robust and allows you to customize responses when a client/customer books with you. I also love that integrates with Instagram and Facebook for ease of booking. This is to some super small but was a game-changer for me. I have enough reasons to use Zapier for integrations but Acuity did an amazing job of taking out that extra step. It truly is great.
There is one area that the scheduler is somewhat lacking and that is the ability to connect to multiple calendars and check for availability. Calendly in comparison does this very well and it's probably the only huge pain point. This is also where the system begins to get complicated. I wish it was just a bit more simplified and intuitive. To provide more context. I have my personal calendar and more than one business. I don't necessarily want that information pulled into Acuity however if it could connect to gsuite just as Calendley does to multiple calendars and make a time accessible or not based on information across all calendars that would be awesome.
Pourquoi choisir Acuity Scheduling : Because of the integration with instagram and facebook but the feature to connect to multiple calendars is a huge pain point. Calendly does this well
Logiciel antérieur : Calendly
Pourquoi passer à Acuity Scheduling : Hubspot's pricepont was way too hight especially for not having the feature to connect to facebook and instagram.
Over the Top Customer Service
Commentaires : I literary replaced a $1000./month virtual assistant with this software without missing a beat. I now self-manage scheduling & billing with Acuity in about an hour a month.
Ease of use; excellent service and support. Whenever I have had questions, I get amazingly fast response and always an added idea, work-around or added feature to help make my experience even better. Staff seems to really, really like working for Acuity and with each other. Impressive!
That I can't separate my active clients from my inactive clients. C'mon Acuity, this seems like an easy sorting feature to add! ;)
Love me some Acuity!
Commentaires : When I forged back out into the wild world of self-employment, managing my calendar was one of the more challenging tasks. My leads come from many places, including networking groups, social media, and referrals, and keeping track of prospective clients became a daunting bottleneck in growing my business. Potential customers rightfully have an expectation of getting in touch promptly before moving to contract, and the back-and-forth e-mail boogaloo was not a fun dance for anyone. I even hired an assistant for a short stint to manage my calendar but spent more time managing her then I did getting my calls scheduled and followed up on. Enter Acuity Scheduling (trumpet blast here)! Setting Acuity up was a snap for me, and because I know how to code, I was able to customize the look to mimic my website and serve as a branded landing page. Leads were able to schedule and reschedule themselves on discovery calls; New clients could gain access to my calendar to book time with me and complete needed paperwork. It has absolutely increased my revenue, fostered great communication with incoming and current clients, and saved me money on outsourcing the bulk of my administrative needs. The few snags I have run into were quickly addressed by their friendly team. I can't recommend them enough!
Ease of use, the ability for clients to schedule/reschedule without my help, ability to set up an e-mail automation after meeting has wrapped, custom confirmation and reminder e-mails, ability to adjust availability dependent on meeting type.
I wish we could customize the look and feel of each different custom scheduling link. Whatever look you settle on for your main link (usernamehere.as.me) becomes the standard look across all direct links (usernamehere.as.me/direct/) unless you embed the code into your website. I actually set up a second Acuity account so I could keep my "landing page" look for the first account. The way I am using it is totally unorthodox, however, and when I spoke with Acuity's team, they were even surprised in how I adapted their tool for my uses. The mobile app is also a little lacking. It doesn't have as much functionality as working with your account through a browser.
Best scheduling tool ever
Commentaires : Been using Acuity for several years (3+) and continue using it for schedule consulting meetings, strategy sessions, meetings with customers, etc. It would be a lot more difficult to run my business without Acuity. Sure there are other tools, but none of them compare to Acuity in easy of use and feature set. I could've gotten a lifetime deal for $50 to one of their competitor recently and save hundreds/thousands of dollars over the next few years, but it had terrible UI and wasn't worth it. Continue paying Acuity monthly, it's worth it.
It has everything you need for scheduling. It integrates seamlessly with my Google Calendar, so it pulls my availability from calendar and updates calendar with appointments when they get scheduled. Makes my life extremely easy. Plus, it sends out reminders to people - email and SMS - to make sure they show up for the meeting. I have multiple calendars for multiple things, all work well together with my Google Calendar. The scheduling page the users see to book an appointment is by far the best one out there. It's easy to use and understand what's going on. I don't like scheduling meetings with other people that use other scheduling tools, so convoluted.
Only thing that I thought would be nice that I haven't seen done yet is being able to specify a number of appointments available per week. So I have time available from 10am - 5pm Mon - Fri, so anyone can book an appointment. But I would like to limit bookings to 10 appointments per week, regardless what day/time they get booked. So after 10th appointment is booked, the whole week becomes unavailable. Other than this, everything works great.