Avis clients sur TidyHQ

TidyHQ - Glen Waverley Hawks

Commentaires : TidyHQ has been the stable back bone of the club, from selling event tickets to managing memberships.

Avantages :

I love the management and running of the meetings. As the Secretary, as soon as the meeting closes, copies of the minutes are emailed instantly.

Inconvénients :

Would love to have the ability to invoice shop items from the back end. Would also like to have the ability to run news feed stories off the home page.

Streamlined, clean user experience helped us automate many manual tasks

Commentaires : We have a popular community organization that accumulates a sizeable waitlist every year. Our memberships based annually, on fixed start / end dates for every member. Processing our waitlist every year has traditionally been a multi-month, complex, and stressful task. TidyHQ has allowed us to automate the most complex parts of this process. It has a membership renewal feature, first of all, so we do not need to manually query current members to learn their intentions anymore so we know how many new slots we'll have (manually, by email, member-by-member for > 100 members.) Next, our waitlist membership offer process has been streamlined as well, because we can now add waitlist members being offered membership access to sign themselves up - including processing their payment - instead of having to chunk them into groups, manually nag them to sign up, and manually tally up who signed up and who didn't to figure out how many slots remained open for the next round. It has improved our workflow in other ways, but this annual processing task has really helped eliminate a lot of manual work for us. I am also impressed with the support we have received from TidyHQ thus far. The documentation is laid out very well and the team is very responsive and helpful when you ask questions. I am also excited about the application API, although the features so far are comprehensive enough I haven't had to write any custom apps to support our org with the API yet!

Avantages :

- The meeting minutes / task management system - it has made a big improvement in the organization of our all-volunteer organization. - We also love that the subscription includes unlimited contacts - arbitrary contact limits hurt us in the previous, more expensive system we used. - TidyHQ can also handle multiple family members per membership, and they have many options for how the pricing structure works. Our organization is a flat fee per family, which can include multiple adults and children, and TidyHQ allows for our pricing model as well as many others.

Inconvénients :

- We operate with PayPal and there are some extra fees associated with using PayPal over Stripe. We really appreciate the option of using PayPal anyway, though. - I also am a bit concerned about the monthly outbound email limits, but I understand it's likely an anti-spam measure and we will probably never hit it given the size of our org. - I wish I had more control over the public facing web pages. There are a few things I would like more control over (e.g. custom CSS.) I really appreciate the simplicity of the web page system though, and feel the system will be manageable when I pass it on to the next technical coordinator even if they aren't as technical as I am. In our previous system, I was concerned about that because of the number of hacks I had to implement ot make things work.

It has been a good experience so far. I love the TidyHQ team and appreciate the level of support.

Avantages :

I believe their is a lot of potential in this software. Potential for our organization to utilize more of the existing features, and potential for the software to improve where there are gaps. The TidyHQ team has always been very responsive and welcomes user input. From a feature perspective, I feel like almost every part of the application (contacts, memberships, events, meetings) has some major roadblocks, but the foundation is well build. With the support of the TidyHQ team, we have been able to find workarounds for most of our issues.

Inconvénients :

Very difficult to get a quick list of expired memberships, since TidyHQ does not factor in members that jump between membership levels from year to year. When I look at expired memberships, it will list members who are actually current members, but decided to renew at a different membership level. This is incredibly embarrassing for the organization and the only way to make sure it doesn't happen is to download csv of "expired" and "current" memberships and manually cross reference them. I would also love to be able to use TidyHQ for quick sign-in sheets for events or meetings. We have a lot of events which are free and non-ticketed, but we still want to be able to quickly capture attendee information (whether they're already in the system or not). Since Tidy does not make this easy for us, we still revert to paper sign-in sheets.

Small, AND incredibly mighty!

Avantages :

I was knee-deep in setting up Wild Apricot (which was a complete slog) when our committee decided to take a step back and re-research alternatives. I am infinitely glad to have found TidyHQ. The difference is simply astounding. It is incredibly simple, but also contains every feature we needed as a membership-based organization. I love how simple it was to set up, and how much personal attention I was able to get from the support team. I'm sure this was an exception, but I was even able to speak with the [SENSITIVE CONTENT HIDDEN] of the company to get some deeper-level problems solved. Outstanding!

Inconvénients :

Probably that it took so long to find it (which is why I'm taking the time to write this review). I still marvel at how Wild Apricot has so many positive reviews. I found it terribly difficult to set up, and not at all attractive. TidyHQ is exactly that - tidy! The options are limited, but exactly what we needed. And, they are constantly improving and value user feedback.

Great Product to help coordinate everything you need

Commentaires : Great business to deal with and superb support to help us get it all across the line.
Great company to deal with and they are always improving the product

Avantages :

Links our club database with everything we need from events to finance No need to worry about keeping up to date as the company is constantly improving the product

Inconvénients :

A few automated services that we don't need.

Tidy little platform

Commentaires : Customer service has been great and its been easy to use. I wish that I had started using this platform earlier as it would have been ideal when we were smaller.

Avantages :

It's very, very easy to use. You don't have to waste time working out how the system functions. It's easy to run meetings.

Inconvénients :

It isn't very customisable and there aren't many apps that work with it. It could integrate with more platforms. It would be very good for a small, community style organisation but is a bit limited with a complex customer base.

Tough learning curve, but well worth the effort.

Avantages :

Best thing about TidyHQ is the level of professionalism it can bring to a club that may not otherwise have had. Many clubs are still using disjointed administration processes where paper is king and data loss is also high. TidyHQ's ability to bring all of that together in a place that all the committee can easily access is it's biggest advantage. Despite the fees that do add up on bigger dollar amounts, for smaller monetary values, the ability to eliminate physical cash handling and chase up on unpaid invoices will save a club a lot a lot of headaches.

Inconvénients :

Probably for TidyHQ to really boom and dominate, either integration with a accounting program is important or the finances section must really step up and begin to rival accounting programs. While this will be a large amount of work, if you can eliminate those transactions fees for things like sponsorship payments and a club can solely rely on TidyHQ finances to handle everything, TidyHQ will be the market leader in this space.

Excellent Product

Commentaires : We are able to communicate more efficiently and also keep track of membership and finances. We haven't used the software to its full potential yet, but our small company is better organized with TidyHQ.

Avantages :

I like that I am able to keep my team updated through group emails. The membership feature is also great because I get to keep track of the people who support the business. I love the finance feature it helps us get a handle on the monies received and spent without the need for an accountant that would have cost us much. We also like the fact that we are able to use the product for free and get much out of it. Once our company expands we will definitely subscribe to paid features so we can get more out of TidyHQ.

Inconvénients :

I haven't tried sharing much media, I doubt there is anything for that based on the nature of my company. It would be great if we could send media files to our members through email.

Fully expandable

Avantages :

Fully tailored to our club Event management very good. Just processed 3,200 tickets Stripe very good Simple financial reports. Very suitable for smaller clubs Ability to download csv file

Inconvénients :

Limitations on family memberships, the system can't handle partners and children on transferring. Could cause issues with importing Cumbersome for a car club requirements because the car information had to be laboriously inputted Many queries could not be answered

As both a member and administrator - very positive and easy to use.

Commentaires : Easy of use and ease of management.

Avantages :

Ease of use and well designed. Menus are easy to navigate and functionality is easy to find. The meeting functionality is also very useful.

Inconvénients :

Could do with a few more features around member management and reporting of member/contact fields as well as non-email groups. Some improvement in the meeting functionality would be good to facilitate votes and collaborative meeting minutes creation (and post-meeting distribution).

A Tidy, Efficient, and Simple Member Management system

Commentaires : As an incorporated association and a charity we needed a membership system that was legally compliant and that we could fully control. The university could not provide that whereas TidyHQ definitely has brilliantly as well as allowing us multiple membership levels and payment methods. We are also looking at bringing our whole merchandising and event ticketing systems over as well as agenda/meeting management which TidyHQ is more than capable of doing. TidyHQ is for us a work in progress that we are still finding out just what it can do for us and we like what we are finding out.

Avantages :

Ease of setup and simplicity since our members and more importantly admins are not normally that tech-savvy. The price point compared to anything else equivalent on the market was also a major consideration since we are not only a charity but also a university student organisation with barely any money. That the product is also fully Australian and the data resides within Australia and we ourselves get to control all aspects of the data was also a primary reason for our switch from the university system currently used (that is based in USA) and totally NOT user friendly and not controlled by ourselves.

Inconvénients :

At the time of our deployment (and we are still deploying) TidyHQ was still quite young so there were not that many help guides - this has since changed. We also originally only used the "free trial" (now discontinued) system so support though available somewhat was understandably not much.

Helps manage rosters & registration well

Commentaires : Prompt customer service and guidance through the process of migrating in, and routine operation / maintenance is excellent.

Avantages :

Ease of importing existing data, addition of custom fields as needed, powerful search functions and data output.

Inconvénients :

Less computer savvy members don't like setting up access, logging in or paying on line. Some fields could be set to match US formats ( ie Dates, Dates without years, & phone numbers) and block duplication (to ensure no duplication or reuse of members number etc.) Price point does not support large past membership data - we have been around for 35+ years and past members who 'might' renew need to be scrubbed or their expired data record will count on our 'per contact' price. Pricing based on ACTIVE contacts would be more fair... could apply archived expired contacts against our generous storage capacity.

Easy to use, very up to date.

Avantages :

The use of the shop and events pages. This make it so much easier for all my contacts to have easy access to what is available within the groups/associations. The Stripe accounts is very simple and makes a transaction a breeze.. highly recommended. The ticketing system is also very straight forward and again makes life easy for our users.

Inconvénients :

No great access to financial reports and bank feeds. (Xero)I believe there was going to be a system link with Xero finance software which would have made my life a lot easier as all my groups use Xero for their finances, if I could have used Xero and TidyHQ in conjunction with each other I would have had a one stop shop for administration.

has a lot of facilities that did't know was there

Commentaires : maintains a good data base of members and allows us to bulk email tem

Avantages :

I found it very easy to use by not only myself but by other committee members. It provides a good platform for maintaining membership.

Inconvénients :

As we are a not for profit organisation any cost incurred can be a strain on our finances.

Effective, proactive and easy

Avantages :

Memberships and history of members and ability to create groups. Events and ability to share link to website and facebook. The storage facility.

Inconvénients :

Lack if financial reports and inability to sort by our needs and wants. Lack of ablity to update store purchases if merchandise purchased directly through the committee. Inability to change status of member to inactive but rather delete Fees of paypal.

I use TidyHQ regularly and it is easy to use.

Commentaires : It is a website we can work on without having to know coding. It has a relatively good fresh look to landing page and events page.

Avantages :

The Events page has a very attrative good interface. It is easy to log in to work on the site and the left hand menu is clear and contains all options wanted.

Inconvénients :

Time consuming, convoluted, process to load photos and documents. No way to make appropriate files in email storage. Everything ends up in Archives and can never be found again. Can't make pages look attractive. Bo 'back' button for when one makes a serious error while updating pages.

Connecting More Easily

Commentaires : We were only able to receive membership and workshop fees through direct deposit, which was deterring participants. Now, we can advertise our services through email, provide links, create beautiful landing pages for our events, collect online payments, collect data to personalise experiences (such as dietary requirements) and keep accurate financial and membership records. We are still working on user administration, but see ourselves moving into that space easily in the near future to streamline our more mundane administrative tasks. Overall, TidyHQ has met and exceeded all of our needs and expectations.

Avantages :

The setup for receiving online payments was super fast and making neat portals to advertise our workshops and process payments in the same place has meant a massive increase in participation. We have also been able to break down and delegate jobs according to clearly defined roles, taking the pressure off the central administrator. The end result is a more professional look to our organisation and much less hassle for our organisers at almost every level of what we do.

Inconvénients :

Sadly, as a very small teacher association that relies almost solely on grants for funding, the price to upgrade our membership has made it cost prohibitive for us. Still a great tool at the basic level.

Great programme for clubs

Commentaires : Help readily available, easy to use

Avantages :

Covers all aspects of record keeping, easy to manage memberships

Inconvénients :

No Online Manual, limited financial reports

Great program for my small non-profit organization

Avantages :

I like the ability to assign task and role responsibilities to members of my organization. The templates that are provided are an excellent fit.

Inconvénients :

I just recently experienced at flaw with the task feature. All of my completed task somehow where moved back into the assigned task que, which set us back in terms of production.

Its a game changer for volunteers and community based organisations

Avantages :

Ease of use - events / shop / meeting / conatcts / website are gun features. The meeting / task / decision function is as good as any offerred.

Inconvénients :

Needs a purchase order function - basic procurement element that is missing, would be the cream on the finances function. Enhanced email functionality.

Generally meet our requirements , but we are not using many of its capability /functions

Avantages :

Email system is good as is the ability to form groups Dash board is useful as is the ability to create events and meetings

Inconvénients :

No search function , or ability to save emails There appears to be no formal training offered in the many functions that we do not use

Football Netball Club

Commentaires : Using TidyHQ has made it easier for our club and saved a lot of time for our already busy volunteers. The time savings far outweigh the cost of the software.

Avantages :

Has allowed us to be able to set up our club memberships & club merchandise online, removing the need to handle cash which reduces time required by club volunteers to count and bank cash and allocate to the right areas. Easy for club treasurer to allocate funds as they are deposited into our account.

Inconvénients :

To date I have not found anything that I don't like. Simplifies a lot of areas from a club perspective.

Love this software!

Commentaires : TidyHQ is helping me write better and more efficient minutes for my meetings, it's nor fully implemented for other aspects of my organization yet, but it will might be in the near future!

Avantages :

It's easy to use, intuitive and it makes minute taking a breeze!

Inconvénients :

It's a hard sell when dealing with a non-profit organization board of directors when there's cost involved. But it's worth the cost of membership in my opinion!

I find this software ideal for our tennis club, although we do not need everything that it offers.

Avantages :

Its simple and does everything that we require and more, and the staff are updating it all the time.

Inconvénients :

There really isn't anything I don't like except that I cannot put members in the members section, because our members pay in cash or by bank transfer to our account and not through the TidyClub payment system.

Great for Association

Commentaires : It has been great.
All the executive can see at a glance where we are. Very transparent.

Avantages :

Fantastic database setup for different member categories. Easy to set up events and organize tickets Easy access for committee members and peace of mind that info is not sitting on 1 computer.

Inconvénients :

The financial side is very basic. Quicken was much better however no database side.