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Avantages :

Non disponible

Inconvénients :

Non disponible

Infobip - Notes

Note moyenne

Facilité d'utilisation
4,6
Service client
4,4
Fonctionnalités
4,6
Rapport qualité-prix
4,3

Probabilité de recommander le produit

8,4/10

Infobip a reçu une note globale de 4,6 étoiles sur 5 d'après 14 avis d'utilisateurs publiés sur Capterra.

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Filtrer les avis (14)

Ahmad Idzuan
Ahmad Idzuan
Recruiter (Malaisie)
Utilisateur LinkedIn vérifié
Appareils médicaux, 10 000+ employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Quite good with SMS marketing

5,0 il y a 2 ans

Avantages :

Infobip is a must have software for a SMS marketing campaign. It can handle thousand of contact list easily.

Inconvénients :

The cost is the main thing that we are very careful while using this software and i believe it is more suitable for medium or large organization.

Réponse de l'équipe de Infobip

il y a 2 ans

Thank you for the review, Ahmad Iduzan! We're glad our solution has helped boost your business.

Sylvia
E-Business (Malaisie)
Services financiers, 201–500 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Easy to use, once you get a hang of it

5,0 il y a 3 ans

Commentaires : Infobip provides a holistic package to reach out to different channels using organization-specific business rules that can be customized. That's a big plus point. Personally, having access to our Account Manager [SENSITIVE CONTENT HIDDEN] who is dedicated to supporting our business throughout is a wonderful experience. I am also grateful to [SENSITIVE CONTENT HIDDEN] for her top of the class product knowledge and patience as I went through the process of understanding how the system works in the shortest time possible.

Avantages :

Infobip works like most CRMs out there but with a better visual. It is easy to use once you get a hang of it.

Inconvénients :

I think the way the functions are called are just different from the rest its peers. Even with experience working with different platforms, I find the naming convention of the functions hard to memorize. Infobip uses PEOPLE, SEGMENTS, TAGS, MOMENTS, COMMUNICATION, BROADCAST, FLOW. I wish they're just simply called Contacts, List, Tags, Campaigns. Even if I use the system multiple times a day, I still am not used to how the functions are called. I actually have a sticky note to identify PEOPLE = CONTACTS, SEGMENTS = LIST, TAGS = LIST etc. That's how tough it is.

Réponse de l'équipe de Infobip

il y a 3 ans

Thank you for the review!

Chin Han
Lead Software Developer (Malaisie)
Biens de consommation, 501–1 000 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Complete Platform

4,0 il y a 3 ans

Commentaires : So far quite smooth.
No complaints is a good thing meaning it is stable. :)

Avantages :

Complete suite of email, sms, push notification features.

Inconvénients :

Cost slightly high. Huge corporations can bring cost down but they need a dev team.

Réponse de l'équipe de Infobip

il y a 3 ans

Thank you for the review!

Giovanni
product Owner (Costa Rica)
Services financiers, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

extraordinary product

5,0 il y a 2 mois

Avantages :

it's availlable in a lot of countries where we have our product.

Inconvénients :

very big company, sometimes it forgets about the customers

Eva
Customer Experience Executive (Kenya)
Télécommunications, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Outstanding Sms Marketing Platform

5,0 il y a 3 ans

Commentaires : It's a great tool for marketing purposes, but they should improve on the response time on issues raised

Avantages :

Currently using this platform for marketing SMS and push notification features for our core banking system.

Inconvénients :

The platform only delivers SMS to Safaricom subscribers. The support team takes a long to respond to the issue raised.

Réponse de l'équipe de Infobip

il y a 3 ans

Thank you, Eva! We will forward your feedback to our experts.

Christopher
Operations Manager (Malaisie)
Logistique et chaîne d'approvisionnement, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Easy to use product

5,0 il y a 3 ans

Commentaires : Very comprehensive but easy to use portal.

Avantages :

Currently only using the sms feature which is super easy to use

Inconvénients :

The top up function would be great if could be integrated with a payment gateway to support credit card or debit card top up

Réponse de l'équipe de Infobip

il y a 3 ans

Hi Cristopher, thank you for taking the time to leave a review!

Yaw Lin
Sr. Director, IT (Malaisie)
Services financiers, 201–500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

User experience

5,0 il y a 3 ans

Commentaires : So far so good

Avantages :

Easy to implement n use One central location to manage message

Inconvénients :

Is good Pricing structure can be more friendly

Réponse de l'équipe de Infobip

il y a 3 ans

Thank your for taking your time to write a review! We're glad to hear you're enjoying our solution and find it easy to implement and use.

Happy
CEO (Malaisie)
Télécommunications, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Infobip

5,0 il y a 3 ans

Commentaires : VERY GOOD IT INFRASTRUCTURE

Avantages :

Good API System. I Easy to use and have admin panel to monitor status

Inconvénients :

NOTHING much. THE IT infrastructure is very good

Réponse de l'équipe de Infobip

il y a 3 ans

Thank you for your review, we're glad to hear you like our customer support!

Darshan
Darshan
Associate (Inde)
Utilisateur LinkedIn vérifié
Marketing et publicité, 501–1 000 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Best platform for Email and SMS delivery

4,0 il y a 2 ans

Commentaires : My overall experience with Infobip is very good. I'll recommend this to everyone.

Avantages :

The best thing about Infobip is its customer support and service. They help in integration and other required process. The UI is very good and it provides clear reporting and billing. We regularly use this for SMS, Email marketing campaigns. Also, we recently integrated WhatsApp feature.

Inconvénients :

Nothing specific to call out in this section. Would love to have offers for old customers like us.

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Internet, 11–50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Fast and effective interaction with customers

4,0 il y a 3 ans

Avantages :

Allows communicating with customers across multiple channels, good for the customer data collecting and analysis, provides granular reports.

Inconvénients :

I wish the price would be lower, the rest is perfect.

Réponse de l'équipe de Infobip

il y a 3 ans

Thanks for the review! We'll forward your feedback to our experts. :)

Fernando
Desarrollador de software (Argentine)
Logiciels, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées précédemment :

Plataforma de comunicaciones muy completa

4,0 l’année dernière

Commentaires : En nuestro caso, necesitabamos conseguir la forma de comunicarnos a Whatsapp desde un sistema de asistente virtual (chatbot) que habíamos desarrollado en nuestra empresa. Entre las innumerables opciones que encontramos, apareció Infobip que nos proporcionó uno de los canales de comunicaciones más completos de todos los que estudimos analizando. Lamentablemente, por cuestiones de precios terminamos cambiándolo por otra plataforma no tan costosa.

Avantages :

Cuenta con un amplio abanico de canales de comunicaciones implementados. Dispone de una documentación bien detallada que facilita el aprendizaje y la interacción con la plataforma.

Inconvénients :

A pesar de contar con una buena documentación, es necesario contar con una gran cantidad de tiempo para poder aprender cómo interactuar con las diferentes APIs con las que cuenta la herramienta.

Andre
Andre
CX Referência (Brésil)
Utilisateur LinkedIn vérifié
Banque, 1 001–5 000 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Infobip

4,0 il y a 2 ans

Commentaires : De forma geral, é um ótimo sistema e tem atendido as demandas que preciso.

Avantages :

Tem uma plataforma de fácil compreensão, o que ajuda no seu manuseio e para ensinar novos funcionários a usar. Geralmente, nos da a resposta exata do problema, além de possuir um site de suporte a erros, onde podemos consultar e verificar as informações referente a cada código de erros. A opção de relatório é muito importante para o dia a dia, ajuda a detalhar ainda mais as informações que temos no sistema.

Inconvénients :

Em alguns casos ele emite uma informação de erro com a descrição diferente do que tem disponível no site de erros, isso acaba gerando um pouco de confusão de na hora de mapear o problema.

Réponse de l'équipe de Infobip

il y a 2 ans

Thank you for the review, Andre! We will make sure to forward the feedback to our team.

Harooon
data entry (Pakistan)
Médias de diffusion, Auto-entrepreneur
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis

an outstsanding platefrom

5,0 il y a 3 ans

Avantages :

the product is easy to use helpful,supported

Inconvénients :

everything is good i dont think if there is any thing missing

Réponse de l'équipe de Infobip

il y a 3 ans

Thank you for the review! We are glad you're finding our solutions helpful.

Mina
Contact center Senior manager (Égypte)
Banque, 1 001–5 000 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Good Choice

5,0 il y a 4 ans

Commentaires : recommended for start ups and large companies , it is one of the most professional systems that is used

Avantages :

the system stability customer support technical support futures

Inconvénients :

there is some limitation in data extraction

Réponse de l'équipe de Infobip

il y a 4 ans

Thank you for your review!