Avis clients sur NOVA

Awesome Service

Commentaires : Overall experience has been Excellent!!!! Great customer support, open to ideas and suggestions from customers.

Avantages :

All of our information in one place. Do not have to go between systems to dispach, invoice or pay vendors. It is a one stop shop that more than meets all of our needs!!!!

Inconvénients :

Nothing really, if I am having a problem with something, I just call support and ALL of the issues are handled quickly.

Aurora Software

Commentaires : The people have been great to work with. They have guided us along the process of building our customized software needed to operate our business model.

Avantages :

That it could be customized to fit our industry needs.

Inconvénients :

The change over from our old software to the new software was a bit challenging as a user. Also we are not extremely compatible with Quick Books and it currently forces us to re-enter a lot of information.

Many Transportation Requirements Not Featured

Avantages :

The professionalism of the support team. Always cordial and a sincere desire to help.

Inconvénients :

The software does not alert you when a driver has an upcoming expiration; cdl, medical certificate, annual review. The maintenance section does not have any alerts for upcoming service, annual inspections, tag renewal. Also, the maintenance section has very limited search capabilities. It will not let you search by VIN #'s or by Tag #'s. This is a huge disadvantage.

Nova lack of customer service

Commentaires : Fair, they either dont have enough staff or dont really know what customer service is

Avantages :

It worked well, except when the were doing a upgrade without notifying us. Occasionally it would just stop working. And God forbid you try to call for text support or to order a additional device for a new vehicle, i called a month ago, never hesrd from them.

Inconvénients :

Being non responsive numerous times i called

Aurora chosen as replacement to our current system

Commentaires : My overall experience with Aurora Software has been outstanding. Our company has many facets. We are a LTL consolidator with in house warehousing, LTL logistics company, and a TL logistics company with a brokerage division. We looked at many packages before making our changeover and none of the others we reviewed could handle all of our multiple functions.
Aurora software has benefited us by giving visibility to our dock operations, as well as our, dispatch and back office functions.

Avantages :

Features I like most about the software are: Visibility for dispatchers and operations - nothing is hidden or lost Integration between modules - no need for double entry of information Interaction with driver applications - engages drivers and allows simplified updates from driver that are captured immediately into the software, including document images. Customer service and resolution to questions are immediate, personal and thorough

Inconvénients :

There is nothing that I currently do not like. The biggest challenge for me in this installation has been wrapping my mind around the simplified structure. Coming from the package we are currently using, I am constantly looking for duplication of data, 'work-arounds' for items that cannot be solved, etc. -- So far nothing has come up that Aurora has not been able to address.

GREAT AND EASY TO WORK WITH

Commentaires : I use the dispatch system and invoicing for over % years already and absolutely love it.

Avantages :

What I like the most about this software is the fast response of the team and friendly user guide.

Inconvénients :

Nothing to dislike. The whole team is awesome and understanding.

Best Dispatch Software

Commentaires : From the Sales team, to their support staff, you can count on them to solve any issue that might come up. 99% of the time we find its something that one of our staff did wrong, yet they are always willing to help figure it out and train the staff person to make sure they completely understand how the system works. If you in the market for a new system, you have to give Aurora Software a look.

Avantages :

Simple and easy to use. From customer service, Dispatching, billing, and accounting. Everything you need on one platform. It helps keep my team on the same page as the information about our accounts is available to everyone.

Inconvénients :

Its hard to answer, any time that we have asked for a simpler way to do any process, Aurora has found a way to modify and make our ideas part of their system. You cant knock a system that works with you and for you.

impeccable customer service

Commentaires : huge thank you to this team! We really appreciate the kindness and efforts we constantly receive from you all!

Avantages :

This program is EXTREMELY easy to use and the integration process was simple!

Inconvénients :

Anytime I find something that doesn't work for me, this team of professionals goes ABOVE and BEYOND to correct it where at all possible.

Nova

Avantages :

The software is made for a carrier and the functionality has been carefully crafted through carrier feedback over the years. Their customer support is second to none, and they'll go out of their way to add new features if it's a reasonable request. This gives the software a "custom" feel, even though it's an out-of-the-box solution.

Inconvénients :

There isn't too much to dislike about the software. TMS systems that cater to the carrier, or in this case, are exclusively for the carrier, are not easy to find. There are a tons of bells and whistles but they are all there to enhance the carrier's user experience.

Aurora makes things easy.

Commentaires : Aurora has outstanding customer service. During our transition to new software, they have gone above and beyond to be sure we have everything we need to keep our business running smoothly.

Avantages :

I love the variety of features in the software. I'm still learning how much I'm able to do with it. It is easy to navigate and keep up with our customers and their freight.

Inconvénients :

Occasionally we have a problem with locating some information that we need, but customer service is amazing and helps us with any problem we face.

Excellent Customer Service and features

Commentaires : For the most part it's really great software, and when there is something wrong Aurora will be there to fix it ASAP. They make you feel like a customer and not just a number. I feel that is the most important thing. Having help when you need it instead of being transferred around and sitting on hold forever. You can overlook the small faults if you know they're on top of it right away.

Avantages :

Users can play with this software without fear of messing anything up and tailor it to your needs for the most part. Customer service is wonderful, as always, and they are willing to help with anything from the simplest question to implementing new features. It's pretty intuitive... if you feel like you SHOULD be able to do something, more often than not that is how the software is set up to use. Dragging and dropping, right clicking for menus. Color coding and system messages are all so useful with NOVA. Lots of helpful reports for every department.

Inconvénients :

In regards to the NOVA software, the help file is painfully out of date, that is, if there's any info on the specific feature at all and not just a blank page. I would rather be able to look up and do something myself than feel the need to call CS every time. New, useful features are added without letting us know. Sometimes it's like a bitter-sweet surprise discovering something "new" only to find out it's been there for months. Still pretty buggy in spots. Updates can cause downtime, but not for long.

Our trucking software

Commentaires : We have been with Aurora for a very long time and seen many changes over the years. All positive changes to stay relevant to the trucking industry. The team at Aurora has been there for us 100%.

Avantages :

The NOVA software by Aurora stays current to the ever changing processes of the trucking industry. It is user friendly and can always be tailored to your specific needs. It has changed the way we operate our business to be real time, which makes our customer's extremely happy.

Inconvénients :

The software is always changing to keep up with trends and times. It is your responsibility that you keep up with those changes.

The Junction LLC

Commentaires : We have worked with Aurora for about 4 years. We have started some pretty changeling business to put into a TMS software. The team we work with at Aurora was up to the challenge and has been able to match all or our needs.

Avantages :

As a broker we use many different modes of transportation. Aurora software is very user friendly with being able to send out all the correct information to our customers/carriers.

Inconvénients :

Every want or needs has been meet with quick response. No cons

Aurora Software

Commentaires : Our experience with Aurora has been positive. Simply put, their software allows to trace, track, rate and invoice shipments correctly and efficiently.

Avantages :

Aurora Software is tried and proven. Their management team and programmers have years of experience in the transportation industry. Aurora's customer service department is always friendly and helpful.

Inconvénients :

We use an internet version of Aurora's software. Sometimes it drags due to high internet volumes.

Great Software

Commentaires : The Aurora Nova Software system is a great tool for those in the trucking industry.
But even better than the software is the great group of people at Aurora. They are always pleasant to deal with. They work hard at making sure they understand what your software needs are, and provide solutions within their software system.
Thanks Aurora team for your great support over the years.

Avantages :

Drag and Drop capabilities, EDI, customizable layout.

Inconvénients :

Can be a little slow at processing/carrying out commands at times.

AURORA

Commentaires : Having an easy software to deal with is very helpful to new hires that are not familiar with the system.
The support team is very helpful and knowledgeable about any questions we have. Customer service executive was always prompt to return calls and always available to assist. He was very knowledgeable and always solved problems. He is very dedicated and cares about his position
within the company.

Avantages :

Each program is easy to use. Each step is easy to follow.

Inconvénients :

Nothing. All is great. Do not have any complaints

Great Software

Commentaires : The customer service at Aurora is excellent.

Avantages :

I appreciate the continuity of Aurora software. Once we have it completely implemented, it will help with office efficiency and a much-improved workflow. Aurora is user friendly and easy to navigate.

Inconvénients :

I knew the transition from our old software to new software would be time-consuming. This is the only issue I am having, however that has nothing to do with the software.

Can't say enough...

Commentaires : I have worked with the Aurora Software team off and on for almost 30 years. They are an amazing group of people that know the business and take pride in what they do. Always there to help and go above and beyond. The programmers are awesome! Whatever your programming needs...they will do it.

Avantages :

Ease of use, setup is a breeze and easy to navigate through

Inconvénients :

I don't really have any cons but if I have to say something...font could be a tad larger

D&H Trucking review

Avantages :

The product and the back up customer service is great. I like the ease at which you have many different ways to get to a particular order in system

Inconvénients :

Maybe user ability to change some things on their own instead of having to contact administrator. Nothing big.. like programming just ability to write specific notes etc on stmts.

Great all in one System.

Avantages :

After switching to Aurora software we have better communication throughout the office. Reason being everyone has access to information such as credit and volumes for each customer. Their reporting features are outstanding. Everything is in one system .

Inconvénients :

I have nothing bad to say. All my experiences with this program have been positive.

Aurora Software

Commentaires : We have used this software since 2004 and it has completely served our purpose. Looking forward to an updated version of an already excellent system.

Avantages :

The ease of use. The ability to customize it to suit our needs. The quality of the personnel that trains us and answers our questions.

Inconvénients :

Not as up to date as it could be for the changes in our industry.

Aurora Software

Commentaires : We have used Aurora Software for 18 years. They have made our billing and and dispatch process more streamlined. Anytime we have a issue they are ready to step in help solve the issue.

Avantages :

The product is very easy to use and the customer support is 2nd to none. Many of the companies that we deal with use Aurora as well.

Inconvénients :

do not have many bad things about the products

Nova - WOW Great program!

Commentaires : APIs, tracking, document scanning, and service updates are all easier than our previous program, greatly improving our customer service and lowering costs.

Avantages :

The interface is very easy to use and very intuitive.

Inconvénients :

Getting it personalized took a little bit of tinkering but it wasn't very difficult.

Excellent Service

Commentaires : Excellent customer service, always willing to help and quick to get back to me! Great product that is user friendly.

Avantages :

I like how efficient the software is, according to my needs. Easy to manage and quick to provide what I need.

Inconvénients :

An online manual that is descriptive about all aspects of the software would be helpful.

Aurora Software Review

Commentaires : This system works very well for our Company!!!

Avantages :

We have always had an easy time using this software at our Company. If we ever have a problem, representative and the rest of the staff at Aurora are quick to solve our problems for us.

Inconvénients :

We really have not had any issues that we don't like!!!