Best decision we could have made!

Publié le 27/09/2019
Maria J.
Sec/Treas
Vente en gros, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
Source : SoftwareAdvice
5/5
Note globale
5/5
Facilité d'utilisation
4/5
Fonctionnalités
5/5
Support client
5/5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: We had an IMMEDIATE increase to our profitability when we transitioned to D-One. So much so that we thought there were errors...there weren't it was bottom line profit increase realized through the working/accounting cost application.

Avantages: Ease of use, flexibility of format, availability of information, INCREDIBLE support!! I can't talk enough about how well this product is supported. They are always available via phone...no waiting for a return email with a 24 hour "window".

Inconvénients: The financial nodule could use some work with regards to sales tax processing, and P & L statements. We were able to have our financial reports custom created to meet our needs, but it was a bit cumbersome.

ERP1 is the JJ Watt of wholesaler and distributor company software!

Publié le 05/10/2015
Roger P.
Warehouse Manager
Biens de consommation
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
Source : SoftwareAdvice
5/5
Note globale
4.5/5
Facilité d'utilisation
4.5/5
Fonctionnalités
4.5/5
Support client
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: The strength of ERP1 is in its design and development. Programmers are responsive to making the software work the way your company expects it to work and your employees need it to work. Unlike Prophet 21, ERP1 is a total package, core and all. You aren't bludgeoned and poked to death with dozens and dozens of modules to buy. Also, the company is forward-looking. They create and adapt the product to emerging technology.

Inconvénients: I'm struggling to find any dislikes or weaknesses with ERP1 or Distribution One. Anyone shopping for software can get a pretty good idea of how well the product works by peeking under the hood and taking it for a test drive. Prospective customers can't get a feel for how quickly the customer support team will respond. D1 has very good customer service. I can only think of one time when we experienced less than optimal service for an escalated issue in our 5 year history with them.

Flexible &capable software platform with excellent customer service.

Publié le 10/08/2015
Jennifer H.
General Manager
Biens de consommation
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
Source : SoftwareAdvice
5/5
Note globale
4.5/5
Facilité d'utilisation
4.5/5
Fonctionnalités
5/5
Support client
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: There are many things we love about Distribution One. For our company, the total cost of ownership is very reasonable for such a powerful platform. The response from Customer Service is very good. Most times, it is immediate or within 48 hours to resolve issues.

Inconvénients: We are on the West Coast, and their hours are scheduled around the Eastern and Central time zones. At the end of our day, when we experience most issues for closing invoices or month end, they are closed and we have to wait for response during the next business day.

Just a little extra Customer Service effort could make it excellent

Publié le 06/10/2015
Joseph M.
Vice President
Biens de consommation
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
Source : SoftwareAdvice
4/5
Note globale
4/5
Facilité d'utilisation
4/5
Fonctionnalités
2.5/5
Support client
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: Designed for distribution, good intuitive use and graphics. Solid forms and plenty of functional bells and whistles.

Inconvénients: When help is needed on specific questions and implementation it is more difficult than it should be to get the full attention of someone who could help. Phone calls are best solutions, email requests often go into a black hole. Solutions discussed with one customer service rep often cannot be completed with that rep because you get the next available rep and you have to begin the process over, instead of picking up where you left off w/ prior rep. Has gotten modestly better recently.

VLC Distribution has had an excellent experieince with D1 products.

Publié le 05/10/2015
Dusty M.
COO
Biens de consommation
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
Source : SoftwareAdvice
5/5
Note globale
4.5/5
Facilité d'utilisation
4/5
Fonctionnalités
4.5/5
Support client
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: Solid integration with all business processes-finance/AP/AR/inventory/GL/sales/returns/EDI/etc. Great standard reporting capabilities and plenty of flexibility for custom reports. Vendor is always responsive to custom enhancements and support. The new ERP-ONE product is superior to the original V2.

Inconvénients: Distribution One is a solid software platform for a distribution business model where you buy and sell a finished product.

Distribution One has made life much easier!

Publié le 05/10/2015
Carl K.
Vice President
Biens de consommation
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
Source : SoftwareAdvice
5/5
Note globale
5/5
Facilité d'utilisation
4.5/5
Fonctionnalités
4/5
Support client
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: The product is very easy to use which makes training easier. The ease of moving information to Excel is extremely helpful.

Inconvénients: We created detailed work instructions as they did not come with software.

Powerful Product - User Friendly

Publié le 11/06/2016
Julie A.
Controller
Biens de consommation
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
Source : SoftwareAdvice
5/5
Note globale
4.5/5
Facilité d'utilisation
5/5
Fonctionnalités
5/5
Support client
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: The technical support is fantastic, from day-to-day needs to customizations. If it can be done, they will do it.

Inconvénients: Screen size on some interfaces are a little small and have limited expandability.

VLC was the beta site for a windows based solution over 10 years ago.

Publié le 05/10/2015
John U.
CEO
Biens de consommation
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
Source : SoftwareAdvice
4/5
Note globale
3.5/5
Facilité d'utilisation
4.5/5
Fonctionnalités
4/5
Support client
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: Customization ability to fit our needs. Support is readily available.

Inconvénients: Lack of reporting on open help desk tickets. we would like advance notice of updates and what they entail.

Very easy to use

Publié le 22/06/2016
Yana S.
Accountant
Produits chimiques
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
Source : SoftwareAdvice
5/5
Note globale
4/5
Facilité d'utilisation
3.5/5
Fonctionnalités
Support client
5/5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: I love the simplicity of the software, very easy to understand.

Inconvénients: Sometimes it takes a long time to load and then goes to "expired" page, that is the only issue we have experienced.

Powerful, comprehensive ERP system with great customer service

Publié le 03/10/2016
Brian D.
General Manager
Biens de consommation, 13-50 employés
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur 
Source : SoftwareAdvice
5/5
Note globale
5/5
Facilité d'utilisation
5/5
Fonctionnalités
Support client
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: We have been using Distribution One's ERP product for about 6 years now. Overall, we are very pleased with the system, and we cannot imagine trying to conduct our daily business on any other software.

Avantages: - Very powerful, scalable
- Excellent customer service for implementation AND ongoing needs
- Quick adoption for new employees
- Plentiful features and programs

business growth with ERP

Publié le 04/10/2016
M.j. O.
PRESIDENT
Biens de consommation, 51-200 employés
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur 
Source : SoftwareAdvice
5/5
Note globale
5/5
Facilité d'utilisation
5/5
Fonctionnalités
5/5
Support client
3/5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: we could never have grown our business if we had stayed on our old system - the POSB and other enhancements are awesome!

Distribution One is a first-class organization.

Publié le 27/07/2015
Nancy O.
Controller
Biens de consommation
Provenance de l'utilisateur 
Source : SoftwareAdvice
5/5
Note globale
5/5
Facilité d'utilisation
5/5
Fonctionnalités
Support client
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: Their attention to detail, and the in-depth demos they gave us. We were shown how well ERP-ONE would fit our company.

Inconvénients: Haven't found anything not to like.

New to ERP One

Publié le 09/01/2017
Taylor M.
Provenance de l'utilisateur 
4/5
Note globale
4/5
Facilité d'utilisation
4/5
Fonctionnalités
4/5
Support client
4/5
Rapport qualité-prix

Commentaires: We just went live with ERP One last week. There were some hiccups as the process is very different from our old Order Management System (we went from 4 platforms connecting via API to an all in one platform). So far - we believe that we made the right decision for our medium size company.

Great transition from a previous version, very responsive support

Publié le 06/10/2015
Joe W.
IT Support Engineer
Produits chimiques
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur 
Source : SoftwareAdvice
5/5
Note globale
4/5
Facilité d'utilisation
4.5/5
Fonctionnalités
5/5
Support client
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: Project planning and support was very cooperative, transparent.

Inconvénients: NA - I did not have any interaction with this product and vendor that left a bad taste in my mouth.