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En savoir plus sur Brown Paper Tickets

Solution logicielle de billetterie et d'enregistrement d'événements avec possibilité de recueillir des dons pour les collectes de fonds sur le lieu de vente.

En savoir plus sur Brown Paper Tickets

Avantages :

It was very easy to set up. I appreciated the real-time stats so that I could always know the status of my ticket inventory.

Inconvénients :

I have heard that since the pandemic, customers are having difficulty collecting their funds.

Brown Paper Tickets - Notes

Note moyenne

Facilité d'utilisation
3,8
Service client
3,6
Fonctionnalités
3,8
Rapport qualité-prix
3,8

Probabilité de recommander le produit

6,3/10

Brown Paper Tickets a reçu une note globale de 3,7 étoiles sur 5 d'après 37 avis d'utilisateurs publiés sur Capterra.

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Colleen
Colleen
Marketing Manager (É.-U.)
Utilisateur LinkedIn vérifié
Marketing et publicité, 201–500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées précédemment :

Cheaper than many alternatives, and easy to use

5,0 il y a 4 ans

Avantages :

Very easy to use and implement. We used to sell event tickets right off our website using a more manual process, and when exploring options Brown Paper Tickets was recommended to us. After looking into it we decided to try it out on a free event. That went so well we started using it for paid events as well. We recently held an event with different t time options and their customer service was extremely helpful in walking us through getting our event set up correctly.

Inconvénients :

Interface/look of the site is a little dated. I wish you could customize it a little bit more.

Ayano
Ayano
Independent Contractor (É.-U.)
Utilisateur LinkedIn vérifié
Gestion d'organisme à but non lucratif, Auto-entrepreneur
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées précédemment :

Simple platform for event needs

4,0 il y a 3 ans

Commentaires : It has been great! Very simple and straight-forward, which is good for my clients who may not be so tech-savvy.

Avantages :

I really like the "fair-trade" model that Brown Paper Tickets embodies. Being in community development work, I like to source equitable tools and software for my engagements.

Inconvénients :

The interface of the BPT website could be improved. It has an old-style look to it that may not be appealing to all users.

Sarah
Outreach / Visitor Services Manager (É.-U.)
Gestion d'organisme à but non lucratif, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées précédemment :

Beware the gross negligence, you won't get your funds :(

1,0 il y a 3 ans

Commentaires : We became customers of Brown Paper Tickets in 2008, using their services to sell tickets to our public tours. In 2020, we continued to use them and were lucky to safely remain open and hold our tours. Brown Paper Tickets has withheld over $30,000 of our ticket sales for tours from July through September, none of which were cancelled. We have gotten no response from them despite countless attempts to reach them, begging for an answer as to when we will get our funds. We are a small non-profit historic site, and our staff worked hard to bring in that income that we so heavily rely on. Brown Paper Tickets has been grossly negligent, and I wouldn't recommend them to anyone anywhere. We have since ceased all ticket sales through them and are shopping for an alternative.

Avantages :

I loved their customer service team until they laid them all off. They used to be so wonderfully helpful and kind, always available. Now they shut down the phone lines and refuse to provide answers.

Inconvénients :

It was complicated to set up for our needs at times, and was too time consuming / not very customizable.

Nicole
Nicole
Communications Director (É.-U.)
Utilisateur LinkedIn vérifié
Gestion d'organisme à but non lucratif, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Alternatives envisagées précédemment :

Excellent choice for free online events

4,0 il y a 2 ans

Commentaires : Overall, Brown Paper Tickets is easy to use but not customize.

Avantages :

I appreciate that brown paper tickets doesn’t charge if you are not selling tickets.

Inconvénients :

It was sometimes difficult to find specific event data or make customer reports.

Blake
Blake
Operations Manager (É.-U.)
Utilisateur LinkedIn vérifié
Gestion d'organisme à but non lucratif, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées précédemment :

Perfect for small-budget nonprofits

4,0 il y a 3 ans

Avantages :

It's safe to say that BPT has stayed true to its mission from the beginning: providing low-cost ticketing and event management that's suitable for student groups and low-budget nonprofit organizations. It's simple, effective, and we've never had a complaint about the UX.

Inconvénients :

It would be interesting to see their branding / user-flow updated to something similar to Eventbrite, but I'm almost hesitant to say that because it's almost nostalgic at this point.

Daniel
Artistic Director (É.-U.)
Arts de la scène, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées précédemment :

Like everything but the payout

3,0 il y a 5 ans

Commentaires : People in Minneapolis/St. Paul know BPT because so many small theatres are using them. I can see why. Overall, I would recommend it, but make sure your organization has no cash flow worries.

Avantages :

The fees are low, it's easy to use, you get good information about ticket buyers that helps create an e-mail list

Inconvénients :

Slow payout. I have to pay artists and venue, and BPT just takes forever to get the money to me.

Margaret
Margaret
Owner (É.-U.)
Hôtellerie, 2–10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Brown Paper Tickets is easy to use!

4,0 il y a 6 ans

Commentaires : I got an easy to use software that can set me up in minutes!

Avantages :

I'm a tour operator and I use Brown Paper Tickets to schedule tours. They make it so easy to schedule multiple events and it's also easy to go in and block out certain days. They've also kept me on my game by making sure everything is correct. Great help desk.

Inconvénients :

Brown Paper Tickets is a little messy visually. I realize it's a back-end made for utility, but it can be a bit confusing the first time you try to enter information.

Seth
Composer (É.-U.)
Divertissement, Auto-entrepreneur
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Sell your show!

4,0 il y a 3 ans

Commentaires : Totally perfect for selling tickets to a show! Very easy to set up.

Avantages :

Brown Paper Tickets is a great low-cost way of selling tickets to your show. They only add a tiny fee, and you can choose to let the audience pay it.

Inconvénients :

I don't think there was anything I disliked about using this site. It was really a great experience.

Ellie
Ellie
Director of Development and Operations (É.-U.)
Utilisateur LinkedIn vérifié
Gestion d'organisme à but non lucratif, 2–10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Great, pared down product

4,0 il y a 3 ans

Commentaires : It was mostly positive. We are changing to a product that has more features.

Avantages :

This product is affordable and fairly easy to use. I like how you can share your event with their larger community for more potential ticket sales.

Inconvénients :

There are no bells and whistles with this product which isn't necessarily a terrible thing. I would like to see integrations with different CRMs.

Clayton
Clayton
Customer Success Manager (É.-U.)
Utilisateur LinkedIn vérifié
Logiciels, 11–50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Great for ticketed events!

4,0 il y a 6 ans

Avantages :

Great for ticketed events because they print and send them for free! Customer service is quick and responsive.

Inconvénients :

They're a bit of a smaller company, and while customer service is great, making a ton of changes on the fly is not ideal. Best for more matured events, especially if you're printing the tickets.

Dan
Dan
Artistic Director (É.-U.)
Utilisateur LinkedIn vérifié
Arts de la scène, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis
Source : GetApp

Brown Paper Tickets has not paid me for our ticket sales.

1,0 il y a 2 ans

Commentaires : Brown Paper Tickets, to be honest, was fine. Until the pandemic hit. They had promptly mailed me checks totaling $2640. Then emailed me, (due to the pandemic onslaught of cancellations) that these checks could not be cashed. I still have the checks, and have kicked myself for not cashing them sooner. It was a difficult time for most of us, and I understood. But now, more than 2 1/2 years later, they have not acknowledged any of my emails, other than by form emails.
Over the last several years, I have seen them begin to operate again. I am going to see a friend's show next week that is ticketed through BPT.
All I can say is, WHAT IS GOING ON? They seem to have decided that in the post-pandemic USA, debts are no longer owed.
WA state actually filed a lawsuit against them and a settlement was reached. ALL creditors were supposed to be paid, across the country. But I have not been paid or acknowledged. They apparently think they can get away with this. I'm just a small voice here, but I say: let's NOT let them get away with this.

Avantages :

Given the situation, this is not really relevant. However, I'd say, AT THE TIME I was using them (before the payment that never happened), their customer service was very friendly and helpful.

Inconvénients :

Now it seems impossible to get anyone on the phone—so what I liked before has changed dramatically.

Erlinda
Secretary/Administrator (É.-U.)
Institutions religieuses, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Your Ticket, Please!

5,0 il y a 3 ans

Commentaires : We have used Brown Paper Tickets for concerts, theatrical productions, and fundraisers. Everything has been smooth sailing. When I have a question, they cheerfully answer and guide me.

Avantages :

I LOVE everything about Brown Paper Tickets. Posting an event! Setting up Payments! Publicity! Customer Service! The ease of getting the payments! I like working WITH them so much that when a competitor solicits our business, I gladly say, "We work with Brown Paper Tickets, and have to reason to change." I like them that much.

Inconvénients :

Since the stupid pandemic, we have not had any events. Planning for the future, someone told me that Brown Paper Tickets has fallen on rough times. I sure hope that isn't true.

Beth Ann
Temps d'utilisation du logiciel : Non fourni
Source de l'avis

The best for Physical Tickets!

5,0 il y a 10 ans

Commentaires : Ease of Use got 4 stars only because they have some really great functions/features that take a little bit of dedication to get down. But their customer service is AMAZING. The price is a little high, especially compared to other non-profit ticket sellers, but it's because they mail out within 48 hours customizable tickets to each purchaser. So far the only reasonably priced non-profit focused ticketing solution I've found who does that and it's an absolute must for our event.

Réponse de l'équipe de Brown Paper Tickets

il y a 9 ans

Hi, Beth Ann -- Thank you so much for your great review. I just wanted to share -- our .99 plus 3.5% fee is actually the lowest in the entire ticketing industry. It may not appear that way because we are a bit "too transparent" and we include/pay for the ticket buyer's credit card fee in that 3.5%. Other companies claim a lower percentage ticketing fee, and then actually CHARGE a "hidden" fee that they will then tell you goes to credit card processing -- usually 2-5% per ticket, on top of the fee they advertise. We also give back 2.5% of our ticketing fee if you use PayPal or your own credit card processor. As a Not-Just-For-Profit, we ensure that the highest percentage of funds from donors and supporters goes to your cause, while other ticketing companies take more from your donors in profits. In addition, we offer free online fundraising with zero website fees -- while other online fundraising websites take an average of 5% of every donation for their profits.

Kelli
Kelli
Creative Director (É.-U.)
Utilisateur LinkedIn vérifié
Gestion de l'enseignement, 2–10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Love BPT, especially in the virtual world

5,0 il y a 3 ans

Commentaires : I started using BPT after a bad experience with a larger event management/ticketing system. BPT answered my emails, provided great support for us as event managers and for clients.

Avantages :

I really appreciate that the BPT app/software allows me to collect information about attendees, easily duplicate events, and provides a unique URL for each event.

Inconvénients :

Found it a little clunky when we had to refund after an event cancellation.

NAJJA E
Executive Director (É.-U.)
Gestion d'organisme à but non lucratif, Auto-entrepreneur
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

They handle all the ticketing and tracking for my fundraising events.

5,0 il y a 6 ans

Commentaires : I go to the site, build my fundraising event, and it goes live after it is reviewed and approved by Brown Paper Tickets. They handle everything. And, they provide periodic email notification of the progress of your ticket donations.

Avantages :

The program is easy to build your promotional material for your event. Once it is loaded, you can access multiple links for access to your event from different venues, such as website, Facebook, Twitter, electronic newsletter, etc. It's great!

Inconvénients :

I struggled a bit with the proper language to use as a nonprofit organization. For instance, we should avoid using "ticket sales" and present "suggested donation" instead. Brown Paper Tickets had a limited selection. After discussing this with them, they helped me work out the best solution, which was "admission donation"

Craig
Manager (É.-U.)
Divertissement, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

A Simple and Effective Ticket Manager

5,0 il y a 5 ans

Commentaires : We only use BPT for certain events, but have had good success with it. It is easy to check sales, set a cut off time to stop selling tickets, and print out a list of attendees.

Avantages :

They put a very reasonable fee on tickets sales, which is good for the artist and the consumer. It is also easy to set up your event.

Inconvénients :

The UI is a little messy and confusing, at least on the consumer end. However, BPT has been good with fixing issues when a customer makes a mistake.

Réponse de l'équipe de Brown Paper Tickets

il y a 5 ans

Thank you so much for reviewing us and for your feedback!

Linda
Clerical (É.-U.)
Collecte de fonds, 201–500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

BPT holds on to money collected

2,0 il y a 4 ans

Commentaires : NOT HAPPY! I know now that they do not respond well during a crisis.

Avantages :

it's WAS user friendly. too bad they are not.

Inconvénients :

After having to cancel our Event for March 19th, 2020 because of COVID-19 communication with BPT has been bad. Also, They have been sitting on our event funds that were collected. I have sent several e-mails and called to be redirected to email the BPTsupport team and the support team does not respond. Our Event was canceled, however, our scholarship commitments to students were not. We have been waiting for the funds collected for over 4 months.

Sarah
Event Organizer (É.-U.)
Événementiel, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Brown Paper Tickets refuses to pay customers for events.

1,0 il y a 3 ans

Commentaires : ABSOLUTELY DISGUSTED

Avantages :

Easy to set up an event. Widget I could incorporate on website. Used for events for 7 years with no problems until 2020.

Inconvénients :

Our event was set to occur in March 2020. It was held with no problem (online), but Brown Paper Tickets has refused to pay the tickets it collected.

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Divertissement, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

I love BPT!

5,0 il y a 4 ans

Commentaires : Great! No complaints at all, and to be honest I think they are one of the best options there is.

Avantages :

BPT has truly democratized ticket sales – I've been using them for close to ten years, if not slightly longer, and they've never let me down.

Inconvénients :

Having used BPT for near a decade, I can honestly say I've never been disappointed by their offering.

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Art/artisanat, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis
Source : GetApp

Our organization is being ripped off.

1,0 il y a 9 mois

Commentaires : Was OK until this summer. We have not been paid the $1000 in revenue for our June 2023 concert. We have contacted BPT and also events.com, which acquired BPT earlier this year. We are VERY unhappy because we are a small organization and can't afford to lose that much money.

Avantages :

It was relatively easy to use and not too expensive.

Inconvénients :

Difficult to set up season ticket event. Phone support is non-existent.

Bonnie
Founder/Executive Director (É.-U.)
Événementiel, Auto-entrepreneur
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

They Hold Your Money & Do Not Offer Solutions/Communication

1,0 il y a 4 ans

Commentaires : Horrifying. After being issued an email on 3/6 stating that the check was being processed for ticket revenue for a tour on 2/29, I still had not received as of 3/16. So I called and was told that the check was probably mailed on 3/9 and to be patient. I said "probably" is not good enough, so the agent agreed to call me back after she checked with accounting. Today I heard nothing, so called again. I was met with "Oh didn't you get our email, we stopped payment on checks." After 45 minutes I finally spoke to a "manager" and she told me that I needed to have empathy for BPT - they were doing the best they can right now with COVID-19. I guess withholding other peoples money is doing the best you can, huh BPT? The best they can offer is maybe starting to process checks in 14-21 days. Don't trust these people with your ticket revenue! They have no respect for the non-profits and other event producers they work with. Shameful.

Avantages :

Nothing about Brown paper Tickets. They should be ashamed of themselves.

Inconvénients :

They are not honest, and do not communicate.

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Socially/environmentally responsible and great customer service, even if it is a small company.

5,0 il y a 7 ans

Avantages :

The customer service was excellent and personal. They are socially and environmentally responsible and are as up-to-date as any big competitor.

Inconvénients :

They require too many pieces of information to complete an event. I honestly don't have much to complain about with BPT. Seriously.

Martine
Executive Director (É.-U.)
Gestion d'organisme à but non lucratif, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Brown Paper Tickets

4,0 il y a 5 ans

Commentaires : Used multiple times for a non profit funfraiser. Very good, detailed sales reports.

Avantages :

Easy to use (even for the techno challenged).

Inconvénients :

Not able to switch order of how it will appear to the public.

Réponse de l'équipe de Brown Paper Tickets

il y a 5 ans

Thank you for your review! We will make sure to take your feedback into consideration.

Marianne
Producer (Canada)
Divertissement, 11–50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Do Not Use

1,0 il y a 3 ans

Commentaires : I used Brown Paper Tickets services for my one act play festival, Women At Play(s), which promotes women in the arts as well as diversity in MARCH 2020. They still have not given me all the ticket money that my audience members paid to see my show. I made numerous phone calls and sent emails with only an automated reply. I filed a complaint with the state of Washington which mandated them to pay. And I am still waiting for my money. Please be warned.

Avantages :

Nothing, I would not use this product. There are no pros.

Inconvénients :

They owe me the money from their service they claim to do.

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Divertissement, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Totally fine ticketing company

4,0 il y a 5 ans

Commentaires : I work at a performance venue that primarily uses a different ticketing service, but occasionally works with promoters who sell tickets through BPT. My experience with them has been totally fine, but not so great that I'd recommend it over a couple other options I see regularly.

Avantages :

My favorite thing about BPT is their commitment to social good - including donations to charity as a built-in part of their ticket links.

Inconvénients :

Things tend to look a little rough and janky on the ticket pages as compared to other services. Less professional looking interface?