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Avis clients sur Gym Insight

En savoir plus sur Gym Insight

Logiciel de gestion financière quotidienne des centres de conditionnement physique, conçu par un propriétaire de salle de fitness.

En savoir plus sur Gym Insight

Avantages :

The system is always being updated to stay current and to meet the needs of their customers. The navigation process is simple and easy to train a person on.

Inconvénients :

It seemed high for the features that were offered. Lower the price and then you got yourself a steal.

Gym Insight - Notes

Note moyenne

Facilité d'utilisation
4,8
Service client
4,7
Fonctionnalités
4,7
Rapport qualité-prix
4,8

Probabilité de recommander le produit

9,3/10

Gym Insight a reçu une note globale de 4,7 étoiles sur 5 d'après 38 avis d'utilisateurs publiés sur Capterra.

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Filtrer les avis (38)

jean
consultant (Cameroun)
Informatique et sécurité réseau, 501–1 000 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

je gere ma salle de sport en tout tranquilité

5,0 il y a 9 mois

Commentaires : j'ai mis du temps à mettre l'outil sur pied mais je ne suis pas déçu car il me facilite la gestion de mes activités sportives.

Avantages :

l'outil qui m' a le plus intéressé dans cette application c'est la fonctionnalité de gestion des membres et le système de paiement qui est intégré. cela me facilite la rédaction des rapports.

Inconvénients :

Ce que j'ai décrie dans cette application c'est le processus de configuration et de mise en plaque de toute les fonctionnalités

Réponse de l'équipe de Gym Insight

il y a 8 mois

Thank you for you review and for being a beloved Gym Insight customer! That is a big reason why Gym Insight is so easy to use and useful: member management, payment processing, access management all integrated in one software, so no jumping between platforms or tedious manual updates. As for set up, you'll find that with any software, it takes time to set up your gym's specific membership plans, calendars, users, member agreements, and numerous other settings. At Gym Insight, our customer support team is always standing by to help guide you through setup and answer any questions you have to get you up and running!

Jovon
Owner (É.-U.)
Santé, bien-être et fitness, Auto-entrepreneur
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

The Gym at 214 Main

5,0 l’année dernière

Commentaires : I learn so much every day getting to learn new things from customer service. I like they listen to my ideas and allow me to be a part of making the program better. They are always wanting to help me grow my business

Avantages :

What I liked most about Gym Insight was its model and how inexpensive it was compared to my other programs. I liked the staff I felt a connection that made me feel like they were there for me all the time from a start-up in September to Present

Inconvénients :

When it comes to scheduling I would like to have the option to track my clients monthly not just by the number of sessions. The reason is every month is different and I would like to check them in when they did attend a session.I would like to link with other programs so I don't have to do double work on my newsletters

Réponse de l'équipe de Gym Insight

l’année dernière

Thank you for the kind words, Jovon. Happy we were able to set you up for success! We are here for you.

Crystal
Owner (É.-U.)
Santé, bien-être et fitness, 2–10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Alternatives envisagées précédemment :

Best Club Management Software out there!!! BY FAR!

5,0 il y a 2 ans

Commentaires : Exceptional, Outstanding, Successful, Helpful, EASY! Affordable! I could go on….

Avantages :

I met with 6 other club management software companies. All of them had flaws. They were all overpriced and offered a lot of excess stuff I felt wasn’t necessary for my fitness facility. If they even offered integrated billing with a credit card processing company, their fees were outrageous and all had negative reviews. Not EchoDaily which is what Gym Insight uses! **The customer service… WOW.. let’s talk about this companies willingness to answer every call and every question within minutes (not hours). Thank you [SENSITIVE CONTENT]! All the knowledge they willingly gave me to help me run my gym to the best of my ability was a bonus. I have NEVER and I mean NEVER come across a company with this level of Customer Support. Overall… I SAY LOOK NO FURTHER AND GET THIS NOW!

Inconvénients :

There is literally nothing I don’t like. If I came close to something it would be allowing my employee certain assigned roles within the account instead of all the manager roles. And it turned out they were already working on getting this added to the software! SO PROGRESSIVE!

Réponse de l'équipe de Gym Insight

il y a 2 ans

Awesome! Thank you so much, Crystal. [Anthony] and the customer service team appreciate it, too, and they are always happy to help. It's great to hear that things are going well. We care because your success is our success, too.

CRAIG
owner (É.-U.)
Santé, bien-être et fitness, Auto-entrepreneur
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

The Good and the Bad

4,0 il y a 2 mois

Commentaires : Much better than my former software however not having 24/7 support is a real huge issue when you run a 24/7 facility and pay for 24/7 access equipment.

Avantages :

Ease of use. User friendly. English speaking support staff.

Inconvénients :

No 24/7 customer support, Difficult to track ACH transactions that have declined and the payments still show as processed in the system.

Sourabh
Sourabh
Student (Inde)
Utilisateur LinkedIn vérifié
Gestion de l'enseignement, 1 001–5 000 employés
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis

Best solution for healthy gym people

3,0 il y a 2 ans

Avantages :

Good and effective to use ui is good and working effectively

Inconvénients :

Not to popular and haven't seems to be used much more need more too

Réponse de l'équipe de Gym Insight

il y a 2 ans

Thanks for the feedback! Glad that you like the User Interface. We are working on becoming more popular and being used more!

Kerry
Kerry
Owner (É.-U.)
Utilisateur LinkedIn vérifié
Santé, bien-être et fitness, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Alternatives envisagées précédemment :

Great Software and Customer Service

4,0 l’année dernière

Commentaires : Very happy with my decision to change to GymInsight.

Avantages :

The cost, the features and the ease of setting up and supporting the product. They are very helpful and knowledgeable on any question I ever have. Also VERY happy that they had the door access option and helped literally ever step along the way of my getting it set up. It has worked impeccably.

Inconvénients :

I miss having a more thorough mobile app that offered some gym challenges and synchronized with members wearables.

Réponse de l'équipe de Gym Insight

l’année dernière

Thank you, Kerry! Happy to help with everything! We'll definitely work on including that in further expansions of the Members App!

Caprice
Owner (É.-U.)
Santé, bien-être et fitness, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

This system is Great! My search for a great system and decent customer service is over!

5,0 il y a 7 ans

Commentaires : I am now able to track my members and financial data efficiently. I have removed the need for paper everywhere. if I am away from the office and there is a problem I can easily access the system to assist my employees.

Avantages :

The customer service is phenomenal! I cannot say enough about the fact that they are very proactive, and they listen to their customer's feedback. They truly understand the meaning of how valuable customer service is. The system is always being updated to stay current and to meet the needs of their customers. The navigation process is simple and easy to train a person on. The online sign-up portal is very user-friendly. Eventually, this system will become the leader in gym software because of their proactivity in updating the system. The other thing I LOVE about this company is that they DO NOT nickel and dime you for the updates. They are a value added service. The other add-ons that they do have that are an extra fee should be an extra fee because of the manpower they need in order to process them. We used to have an App separate from the system and have gotten rid of it because with the system there was no need for it. We had a very well known system in the past and the customer service was TERRIBLE and the price was ridiculous for what you got! It wasn't very user-friendly either and in order for clients/members to be able to sign up for classes online, it required them to download their app. Most clients/members hated that because they complained about how much space the apps take up on their phone. All I can say is that if you are searching for a company that provides a great system and PHENOMENAL customer service, then Gyminsight is for you!

Inconvénients :

There really is not anything I don't like about the system. maybe open up different tabs or pop-ups so that you don't have to go back and forth through the screens. however, I'm sure they are already working on this!

Chris
Owner (É.-U.)
Santé, bien-être et fitness, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Hard to find companies like this...

5,0 l’année dernière

Avantages :

The support team is always just a call away without long hold times, I have never had to hold. Rarely ever have to call, only when I'm having a brain fart. This is my 23rd year in business and other POS companies I've worked with I had weekly outages and would have to open tickets to fix that took weeks if not months. This company has a family feel and I have peace of mind!

Inconvénients :

None very easy to work with software and great customer service! (never had to hold on phone)

Réponse de l'équipe de Gym Insight

l’année dernière

Thank you very much for the kind words, Chris. We provide the best customer service and fastest answers and fixes we can because we know how important that is to all of our customers - and we know how frustrating the alternative is!

Diane
Owner (É.-U.)
Santé, bien-être et fitness, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Without Gym Insight we would be stuck in the Stone Age

5,0 l’année dernière

Commentaires : With Gym Insight, we went paperless, I can work from home when I need to, Insurance report processing is more straightforward, and we’re just overall more efficient. I highly recommend Gym Insight to any gym owner. It’s affordable and it’s an all-in-one system. It really has helped the business many ways and made our jobs easier. Without Gym Insight we would be stuck in the Stone Age.

Avantages :

I’ve been using Gym Insight for 7 years and I love it! They make it incredibly easy to manage our gym’s automated billing, so we no longer have to worry about manually tracking payments. The customer support team is exceptional. They answer the phone and are always quick to respond and address any concerns, and they’re incredibly knowledgeable about the software. It’s great to have such reliable support. It also makes it easier to train new workers.

Inconvénients :

A few years back, it lacked liability waivers and contracts for members, but after discussing this with the company, they added the feature. They consistently provide updates and new features to the software, keeping it - and us - as efficient as possible.

Réponse de l'équipe de Gym Insight

l’année dernière

Wow, thank you for the kind words!

Sirena
Owner (É.-U.)
Hôpitaux et soins de santé, 2–10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Easy to us and intuitive

5,0 l’année dernière

Avantages :

I love how easy the software is to design and implement! It has so many features that reduce the amount of daily administrative tasks due to automatic task creation. I, also, like the flexibility of offering classes, memberships, day passes, and selling product. Did I mention the cost!? The cost reflects the product very well. There's similar products on the market offering the same features; however, they are 3x the cost which ultimately would force my business to raise prices and/or reduce costs in other places. Plus, there are no hidden fees. All additional and/or potential fees are discussed with you upfront! I also really enjoyed the onboarding checklist to ensure that I have adequate training to implement gym insight for my company's purposes.

Inconvénients :

So far....I have no real feedback because Gym Insight meets my companies needs.

Réponse de l'équipe de Gym Insight

l’année dernière

Thank you for the review, Sirena! Happy to set you up for success!

Scott
GM (É.-U.)
Santé, bien-être et fitness, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées précédemment :

Very happy customer

5,0 il y a 2 ans

Commentaires : I wouldn’t be in business without Gym Insight. We adapted our business model to run very lean after Covid and a planet fitness moving in next door. We now sell ~20 memberships online every month with remote keycard pickup. Reducing expenses has kept us profitable and our members are very happy.

Avantages :

The reliability is great, features are great, customer service that supports the program is A+

Inconvénients :

This is not a big deal, but it takes me a few clicks on my iPhone to get logged in when I’m remote. An app with a face recognition would save me a few seconds everyday.

Réponse de l'équipe de Gym Insight

il y a 2 ans

Thank you, Scott! WOW! How humbling and inspiring to hear that Gym Insight helped save you from going out of business. Facial recognition login sounds like a cool feature. As with any feature request we receive from a customer we take note, discuss with our developers, and if it's a good idea that's doable and/or multiple customers want it, we'll make it happen!

Abigail
Club Manager (É.-U.)
Santé, bien-être et fitness, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

I love Gym Insight software.

5,0 il y a 2 ans

Commentaires : I have been able to go paperless with this software, work from home when needed, and track a variety of things with ease. I have also been able to process insurance reports easily and more efficiently. I believe this software has been such a benefit in so many ways to our fitness facility. Thank you for making my job easier!

Avantages :

I love the customer support that comes with this software. There are so many positives about the software itself, but I love that any time I have questions about it, they are so fast to answer my call or get back to me. Overall the software has everything I need, it works so efficiently, and makes my job of training new employees much simpler than past software systems that I have used.

Inconvénients :

I don't have anything negative to say about this software. There was a time years ago when I wasn't able to have liability waivers and contracts on the member's account. I spoke with the company and they added that feature! They are so great about constant updates and making this a very efficient product.

Réponse de l'équipe de Gym Insight

il y a 2 ans

Thank you, Abigail! It's always good to hear from you and we're glad we could help!

Linda
Owner (É.-U.)
Santé, bien-être et fitness, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Gym Insight Software Review

5,0 il y a 2 ans

Commentaires : I will say that leading up to making the transition from our former software to Gym Insight, I was very nervous about having to learn a new system. I was very pleasantly surprised that it was so easy to start using from the very beginning. One of my managers told me that since we started using Gym Insight the stress she experienced using the former software has completely gone away making her job much more pleasant. Can't say enough good things about the Gym Insight product and the customer support!

Avantages :

This product first of all was so easy to learn and transition over to from previous software. The amount of information provided in the reports is very useful and very easy to obtain.

Inconvénients :

There is nothing I can say that I don't like.

Réponse de l'équipe de Gym Insight

il y a 2 ans

Thank you for saying that, Linda! [Anthony] and all of us are glad that we could make it a smooth and easy transition for you.

Robert
Owner (É.-U.)
Santé, bien-être et fitness, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Exceded My Expectations.

5,0 il y a 2 ans

Commentaires : In the past year, my positive cash flow has increased over $5,000 per month.Combination of lowered cost and BIG increase in revenue. With advice from GymInsight, I lowered our monthly dues from $35 to $19.95 per month.

Avantages :

Ease of integration. Ease to train staff. Excellent reports. Excellent Support. Lowered my cost of business.

Inconvénients :

Could not be more pleased. Communicated with GymInsight 2 years before making a decision to a leap from a Franchise gym to a independent gym. Transition was smooth.

Réponse de l'équipe de Gym Insight

il y a 2 ans

Thank you for the review, Robert! It's awesome to hear that Gym Insight and the support and consulting that we offer are really paying off for you!

Tanner
Owner (É.-U.)
Santé, bien-être et fitness, 2–10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Fantastic Gym Management Software!

5,0 l’année dernière

Commentaires : It's been great. They've been super responsive to all of my questions and provided guidance to me when I bought my first gym.

Avantages :

Ease of use, online sign ups for members, digital keycards, the support, and the awesome staff

Inconvénients :

Overall, there's not much that I don't like. It would be nice to have the option of a self-serve report customization.

Réponse de l'équipe de Gym Insight

l’année dernière

Thank you for your kind words! We've heard your feedback, and we're already already almost ready to roll out report customization improvements that you're going to love! Keep it coming!

Sherry
manager (É.-U.)
Santé, bien-être et fitness, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

gym software

4,0 il y a 2 ans

Commentaires : easy to use after learning and [SENSITIVE CONTENT] is awesome to work with any problem I have.

Avantages :

Well liked the old system then I learned the new and pretty happy with it.

Inconvénients :

sometimes I sign up new memberships and they don't show up on the dashboard

Réponse de l'équipe de Gym Insight

il y a 2 ans

Hi Sherry, thank you for leaving a review. We were able to figure out with you over the phone that the software was working correctly. The reason that your new member not showing up on your Dashboard for that day was because you made their start date in 1922 instead of 2022. That's okay, we all make mistakes! And that one was easy to fix.

Brian
Owner (É.-U.)
Santé, bien-être et fitness, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great platform

5,0 l’année dernière

Commentaires : Very happy

Avantages :

It is easy to use and the customer services is great !

Inconvénients :

Just needs a few more functions and permissions, but they are working on it.

Réponse de l'équipe de Gym Insight

l’année dernière

Hi Brian, thank you for the review, and thank you for being a beloved long-time customer. That's right, those features are coming soon!

Derek
Owner (É.-U.)
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great product from guys that stand behind their product.

5,0 il y a 7 ans

Avantages :

The ease of use is paramount. It allows the owners and managers a great range of control over the staff. The newest update allows individual tasks to be assigned to specific employees with deadlines. The program also forces you to look at and constantly evaluate your business from a financial stand point.

Inconvénients :

Bit pricey but you get what you pay for. You want quality this is it. However, it's a flat fee unlike the previous software we used that charged a monthly fee plus a percentage of each membership

Don
Owner/ Manager/Janitor (É.-U.)
Santé, bien-être et fitness, Auto-entrepreneur
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

A breath of fresh air.

5,0 il y a 2 ans

Commentaires : I have been totally satisfied so far!

Avantages :

Having accidentally found Gym Insight in the spring of 2021, the running of my fitness facility has been forever changed. For 20 years I ran my 24 hour gym facility with pen and paper and it worked. However, I had no idea how much extra time I was spending doing so much needless desk time. After integrating Gym Insight, each passing week it became apparent what a great value and timesaver this company is. I highly recommend that any fitness facility of any size take a close look at this software program that is a complete game changer.

Inconvénients :

There really are no cons as they are always improving upon they were already great software.

Réponse de l'équipe de Gym Insight

il y a 2 ans

Thank you, Don! We're glad we could help.

Nihindu
Animation (Sri Lanka)
Animation, Auto-entrepreneur
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Best Gym Management Software I've used.

5,0 l’année dernière

Commentaires : I really shappy with Gym Insights. All features are great l!

Avantages :

I've been using this software for 2 years and it's really great software.Easy to use because of simple UI. The customer service is very friendly.

Inconvénients :

I'm still using Gym Insight and I don't have any issues, complaints so far.

Réponse de l'équipe de Gym Insight

l’année dernière

Thank you! We are the Best Gym Management Software.

Krishna Kant
Software Engineer (Inde)
Logiciels, 1 001–5 000 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Smooth Gym management software

4,0 l’année dernière

Avantages :

I really like the number of features it supports, it is an all in one tool for gym management. I also like the customer service.

Inconvénients :

The price of the software can be more aggressive and remote access of the app needs a bit of improvement with the access time. It is fine overall.

Réponse de l'équipe de Gym Insight

l’année dernière

Thank you! Yes, we have been adding tons of features and improvements over the years and we'll continue to add more, including to our Members App. We're also working on making the Members App even easier to download and log in to on multiple platforms, so stay tuned! We're not aware of any issues accessing Gym Insight on mobile, so if you have any difficulty, please contact Customer Service via phone, email, or the Send Us Feedback button. Thanks!

Gage
Manager (É.-U.)
Santé, bien-être et fitness, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

This Is A Great Software

5,0 il y a 2 ans

Avantages :

What I like most about Gym Insight is how well they have integrated user friendliness with the many different needs that is required to effectively operate a fitness center/s.

Inconvénients :

I can honestly say that there aren't any features that I dislike within Gym Insight.

Réponse de l'équipe de Gym Insight

il y a 2 ans

That's what we do! Thanks for the review.

Johnny
Personal Trainer/Computer Tech (É.-U.)
Santé, bien-être et fitness, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Excellent

5,0 il y a 7 ans

Commentaires : We are able to automate the drafts, and download the reports in any format we need. It makes our lives easier, and it costs way less than the program we used to use.

Avantages :

We love the way it is so easy to use and easy to learn. The reports are simple and can be downloaded in formats that are compatible with most software programs.

Brian
owner (É.-U.)
Sports, Auto-entrepreneur
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Easy to use, best bang for your buck

5,0 il y a 2 ans

Avantages :

Gym insight is very user friendly. It makes it easy to keep up with my members and finances.

Inconvénients :

really don't dislike anything about the software. It does what I need it to do

Réponse de l'équipe de Gym Insight

il y a 2 ans

Thank you! That's great to hear.

Michael
Founder (É.-U.)
Santé, bien-être et fitness, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Overall verygood, not perfect but the software continues to improve and is on its way to being great

4,0 il y a 7 ans

Commentaires : Point of sale, check-in system, member management

Avantages :

The software is constantly being updated, insight staff takes feedback seriously and implements the changes/enhancements we would like to see.

Inconvénients :

There's still some workflow issues and things that are counter-intuitive, glad to see the merging of guru, would like to see that for access as well. Guest accounts should not count towards our license count.