Avis clients sur CAFM Explorer

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Note moyenne

  • Note globale
    4/5
  • Facilité d'utilisation
    4,2/5
  • Service client
    4,3/5

En savoir plus sur CAFM Explorer

Produit logiciel pour les organisations cherchant à mieux utiliser l'espace, à améliorer les niveaux de service et à resserrer le contrôle des coûts.

En savoir plus sur CAFM Explorer

26 avis affichés

Vicky B.
Head of Administrative Services
  • Note globale
    5/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    Sans note
  • Support client
    5/5
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    Sans note
  • Source de l'avis 
  • Publié le 08/08/2012

"CAFM just got better!"

Commentaires: Excellent - and with the Work Planner in the 2012 upgrade we can start to plan work more effectively.

Avantages: We are using CAFM to manage our PPMs and reactive work, manage our assets, book transport and produce our monthly Performance Indicator reports.
The new Work Planner will enable managers to program work down to individaul team member and enable the helpdesk to see who is available for reactive work.
Work planner can also hold absence days and training etc - we had to use a separate spreadsheet previously - now all nicely wrapped up in one neat package!!
We now have also CAFMNet Advanced Helpdesk which will be used by our Building Managers to assign work and complete job tickets
Also implementing CAFMNet Advanced User to give customers better information and allow them to add notes and questions to job tickets.
We have had some development work done to enable us to use CAFM to provide space data for our Estate Management Statistics - will be a real saving in staff time once fully implemented and will enable us to easily provide reports to Colleges and Schools.

Inconvénients: None really - but it would be great if we could add shift patterns to the trade staff

  • Source de l'avis 
  • Publié le 08/08/2012
Sunij C.
Technical Manager
  • Note globale
    4/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    Sans note
  • Support client
    5/5
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    Sans note
  • Source de l'avis 
  • Publié le 16/08/2012

"Easy to use, easy to install, easy to learn"

Commentaires: CAFM Explorer is a powerful, sophisticated and highly recommended software for the Facilities Management industry.

Avantages: CAFM Explorer is a feature rich software that has many capabilities suited for the operations of professional facilities management company. The interface is very easy to use as it designed with a similar and familiar look as Microsoft Outlook. The unique drag and arrange feature for lists, especially in the HelpDesk module, helps the user find and group maintenance requests according to his/her requirements, making the users' work much easier. In addition, support from FMx Ltd is just excellent. The best part about FMx Ltd is that they keep working hard to continuously improve the software and upgrade its features based on feedback from FM industry peers and professionals.

Inconvénients: There is no locally based support (in case of emergencies). Although the support through Skype, emails and phone calls are quite helpful, useful, and prompt; there is a possibility that some support requests would have have to wait till there is a reply from the CAFM team during their office hours (which might matter if your operations are based internationally).

  • Source de l'avis 
  • Publié le 16/08/2012
Daud L.
Mr
  • Note globale
    3/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    Sans note
  • Support client
    3/5
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    Sans note
  • Source de l'avis 
  • Publié le 08/08/2012

"Underutilization of CAFM functions"

Commentaires: Would really appreciate to have a training at the site conducted in person at the office here for an effective transfer of related skills with regard to CAFM. Otherwise the usage of CAFM will be not of choice and might revert to compatible alternatives.

Avantages: We have been using the CAFM since few years back and has really benefited our daily operations.So far only the heldesk module has been fully utilized but other functionalities were about only 10% utilized. This was due to the lack of knowledge on the usage. Really need to get the users to understand and master the usage. That's the reason why the CAFM 2012 was not deployed although we have the installer and liciense purchased. Due to this reason I can't convince management to go for upgrades as we lack hands on the overall CAFM Management. I'd requested somebody from CAFM, HQ to drop by at our office in Khartoum but was not possible due to implication issues as Sudan is a US sancntioned country.

Inconvénients: No Comment.

  • Source de l'avis 
  • Publié le 08/08/2012
Amer H.
Property Manager
Immobilier, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    3/5
  • Fonctionnalités
    5/5
  • Support client
    3/5
  • Rapport qualité-prix
    3/5
  • Probabilité de recommander le produit
    8/10
  • Source de l'avis 
  • Source : SoftwareAdvice
  • Publié le 16/01/2018

"Computer Aided Facility Management"

Avantages: - rich software
- many options
- breakdown for each building
- ability to make any changes
- user friendly

Inconvénients: - support is hard to reach (especially when they switched to Mclaren)
- only in English (could help if bilingual)
-

  • Source de l'avis 
  • Source : SoftwareAdvice
  • Publié le 16/01/2018
Ian M.
Managing Director
  • Note globale
    4/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    Sans note
  • Support client
    5/5
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    Sans note
  • Source de l'avis 
  • Publié le 16/08/2012

"Cafm 2012"

Commentaires: A fantastic product which we are commited to working with in the long term. We are eagerly awaiting future developments and will upgrade whenever possible.

Avantages: Reporting function is great with some really useful standard reports available. The widgets on the CAFM today page are useful and are now displayed in our office on a large screen for all to see.
Customer service and support is superb and the new addition of the account manager will make our communication with CAFM even better.

Inconvénients: Some new widgets would be good which are more specific to our needs and some of the reporting could be easier to set up. Eg when setting up a similar report to be sent to individuals, it would be good to be able to clone the report then make the minor changes that are required. When allocating jobs to the engineers it would be good if the same job number couls be used when applied to multiple engineers. At present if I send "Engineer A" to a job for 2 days and "Engineer B" only attends for the first day, I need to raise 2 different job numbers.
Would be good if the system could generate quotes which could then become the jobs/work instructions.

  • Source de l'avis 
  • Publié le 16/08/2012
Andy P.
Technical Engineer
  • Note globale
    4/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    Sans note
  • Support client
    5/5
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    Sans note
  • Source de l'avis 
  • Publié le 16/08/2012

"Almost perfect!"

Commentaires: For our business CAFM Explorer does everything we need it to do, very robust and reliable and excelent support. Once it's up and running- 10/10 I have written a recommendation for CAFM Explorer to an Australian public research department who were liasing with Tony Leppard 4-6 months ago...I'm not sure if they decided to invest..?

Avantages: Excelent , intuitive, fresh, modern interface
Powerful data analysis and reporting tools
Easy to add different modules as and when your business expands. Great scalability- works very well for SME to Enterprise.
Excelent service desk support.

Inconvénients: Implementation/installation could be better scripted to be made eaiser for local IT.
Although Explorer is a 'CAFM' system, we would like to see more elements of EHS management- this could be present in 2012 which we do not use yet.

  • Source de l'avis 
  • Publié le 16/08/2012
Suzanne S.
Property Administrator
  • Note globale
    4/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    Sans note
  • Support client
    3/5
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    Sans note
  • Source de l'avis 
  • Publié le 08/08/2012

"New user of CAFM"

Commentaires: Great user friendly system

Avantages: Im new to the company and to CAFM I was taught in house and had the hang of it within one day. Very user friendly, great system for FM jobs and an awful lot easier than the system I used in my previous company.

Inconvénients: It has been so hard to make changes in the system once you have allocated buildings. There are a number of stores I would have liked to delete from the system to make it easier to work with but unable to do this if something is associated to it. Very long winded process to remove anything associated to each store, gave up in the end!

  • Source de l'avis 
  • Publié le 08/08/2012
Colm M.
Building and Estate Manager
  • Note globale
    4/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    Sans note
  • Support client
    5/5
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    Sans note
  • Source de l'avis 
  • Publié le 08/08/2012

"CAFM software review"

Commentaires: We are delighted to hear that the property element continues to evolve. We are very happy with our choice and are currently committed to aligning CAFM with the development of our procedures.

Avantages: This is an excellent piece of software. We are finding new uses for its potential every month.

Inconvénients: Maintenance is relatively expensive. A discounted rate for those using all the CAFM products would be attractive.
If there was a stronger Health and Safety element and an energy tracking module, I could see even more areas where we could adopt and expand the system.

  • Source de l'avis 
  • Publié le 08/08/2012
Michael N.
Sales Manager
  • Note globale
    4/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    Sans note
  • Support client
    4/5
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    Sans note
  • Source de l'avis 
  • Publié le 08/08/2012

"A must for a modern day business"

Commentaires: Cafm Explorer transformed the day to day operations of our business & enabled us not only to improve on the levels of our customer service, but also resulted in siginificant savings in time, both internally (admin staff) & externally (engineers, trades people). It also helped us to have a full, transparent control over the company assets. I wouldn't hesitate to recommend CAFM Explorer to any type of business.

Avantages: -Massive efficiency gains
-Value for money
-Easy odf use
-Flexibility of the application
-Reliability
-Support

Inconvénients: Could improve on CAFM mobile services

  • Source de l'avis 
  • Publié le 08/08/2012
Tina B.
Miss
  • Note globale
    3/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    Sans note
  • Support client
    5/5
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    Sans note
  • Source de l'avis 
  • Publié le 16/08/2012

"Cafm in an IT support environment."

Commentaires: I can see that cafm is a very good facilities software and had the IT department had more involvment when the database was built for our company then we would potentially have had far less problems than we have had, but I really can not fault the support and advice I've been offered whenever I have questioned anything.
I'm fairly confident that with their assistance we can manipulate the software to make working with it a viable option for us.

Avantages: Cafm isn't designed to be used in the way in which we need to use it but the support received from both the account manager and the support team has exceeded expectations.
The work planner is good.

Inconvénients: We are trying to use Cafm in an IT environment and are finding that the software, coupled with the way that it has been built for IDH does not meet our needs and we are struggling to work effectively or efficiently with it.

  • Source de l'avis 
  • Publié le 16/08/2012
Adewole A.
CEO
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    Sans note
  • Support client
    5/5
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    Sans note
  • Source de l'avis 
  • Publié le 17/08/2012

"CAFM EXPLORER- THE BUSINESS NAVIGATOR"

Commentaires: I just won a huge project when i presented a PPM plan for a multinational company here in Nigeria using CAFM EXPLORER?
My preaching of application of CAFM EXPLORER to other Fm companies in Nigeria is - with CAFM EXPLORER your company stands out for success.

Avantages: It is a treasure trove of knowledge
CAFM Explorer is a site task summariser
It brings out the best of facilities management
Site success and exploration depends on the FM companies quest for excellence

Inconvénients: I am yet to discover demerits of CAFM EXPLORER

  • Source de l'avis 
  • Publié le 17/08/2012
Chris S.
Web and Database administrator
  • Note globale
    4/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    Sans note
  • Support client
    4/5
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    Sans note
  • Source de l'avis 
  • Publié le 16/08/2012

"IT Perspective"

Commentaires: I would be happy to recommend the system.

Avantages: *CAFM reads user details from our +900 user Active Directory system.
*Able to interact with the DB to provide ad-hoc webbased reports/analyst

Inconvénients: *Method to license new PC's is just managable. e.g. We ocassionally rebuild PC's and need to de-reg 1 pc to register another.
*Occasional timeouts when accessing system, Still investigating whether this is a network or FMx issue

  • Source de l'avis 
  • Publié le 16/08/2012
Ian S.
Estates Manager
  • Note globale
    4/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    Sans note
  • Support client
    5/5
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    Sans note
  • Source de l'avis 
  • Publié le 08/08/2012

"CAFM Explorer Quantum"

Commentaires: The software coupled with the back up from customer support has been excellent.

Avantages: Easy to use with many tools. Still only using a small amount of the potential of the system. Have been using CAFM for a number of years now to manage buildings, costs, invoices, work orders, budgets, asbestos records and pre-planned maintenance.

Inconvénients: No concerns or issues and with updates and constant development CAFM just improves.

  • Source de l'avis 
  • Publié le 08/08/2012
S L.
Miss
  • Note globale
    4/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    Sans note
  • Support client
    5/5
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    Sans note
  • Source de l'avis 
  • Publié le 16/08/2012

"highly Improved the help desk service"

Commentaires: I would recommend this software to any company that provides a help desk service.

Avantages: Once all your data is unputted it is so easy to use and the amount of reports that can be created is great. Time saver in logging jogs and can keep track of each job from when first logged to completion.

Inconvénients: Takes a long time actually inputting your information, but needs to be done to create valid reports.

  • Source de l'avis 
  • Publié le 16/08/2012
Jason A.
Space Analyst
  • Note globale
    2/5
  • Facilité d'utilisation
    3/5
  • Fonctionnalités
    Sans note
  • Support client
    3/5
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    Sans note
  • Source de l'avis 
  • Publié le 08/08/2012

"Good Foundation-Needs Some Refinement"

Commentaires: Overall I'd like to see CAFM be streamlined for input to output of information in a way that allows me to be more of a planning analyst rather than a data analyst. This might include tools for reducing manual input and output of data like conditional populating of fields and built in reporting capabilities.
Data sometimes has unclear relationships. Custom named data fields should follow through to column headers.
CAFM Cad could use some refinement to eliminate bugs and make generating labeled and color coded floor plans quick and easy.

Avantages: Logical hierarchy of space; AutoCAD plug-in; One tool to track and link people and space

Inconvénients: Limited methods of importing of data; software bugs that require a work around; Limited ability to sort, filter, and export data; No tools to manipulate data in mass (i.e. duplicate check, deleting outdated records)

  • Source de l'avis 
  • Publié le 08/08/2012
Iain S.
MIS Assistant
  • Note globale
    4/5
  • Facilité d'utilisation
    3/5
  • Fonctionnalités
    Sans note
  • Support client
    5/5
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    Sans note
  • Source de l'avis 
  • Publié le 14/08/2012

"An application that meets our requirments"

Commentaires: Ace product, and well worth anyones consideration.

Avantages: A user friendly application that suits our needs of a College that employs 400 + staff. A vast array of functionality, that we have yet to utilise to its full potential. Full support from helpdesk and in a professional, friendly and approchable manner.

Inconvénients: Installation notes could be more informative

  • Source de l'avis 
  • Publié le 14/08/2012
Haydn C.
Business Development Manager
  • Note globale
    4/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    Sans note
  • Support client
    5/5
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    Sans note
  • Source de l'avis 
  • Publié le 20/08/2012

"Finger tip intelligence"

Commentaires: We have been users of several versions of CAFM Explorer over a number of years and developed a professional relationship with their team. The product has got better each time and the technical back up and help desk service is excellent. CAFM Explorer has help us to improve our Facilities Management (FM) service and obtain good scores on our Key Perfomance Indicators (KPI's)

Avantages: Versatile and fast.

Inconvénients: Can't think of any.

  • Source de l'avis 
  • Publié le 20/08/2012
Neil T.
Building services officer
  • Note globale
    4/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    Sans note
  • Support client
    4/5
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    Sans note
  • Source de l'avis 
  • Publié le 08/08/2012

"Block booking for CAFM NET"

Commentaires: Please can we have block bookings for room bookings

Avantages: A good tool to have as I have set it up for staff in
Buenos Aires
Cardiff
Geneva
Maryland
Singapore

Inconvénients: At the moment Cafm net is letting us down,
because they would like to do block booking on the room booking section

  • Source de l'avis 
  • Publié le 08/08/2012
Don C.
Corp Facility Manager
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    Sans note
  • Support client
    5/5
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    Sans note
  • Source de l'avis 
  • Publié le 01/08/2012

"CAFM Explorer Review"

Commentaires: My experience working with the product and the OEM, FMx Ltd, has been exceptional.

Avantages: CAFM Explorer is very easy to install and operate. It offers a full suite of tools to help one manage facilities, people, space, assets, invoices, budgets, etc.

Inconvénients: No issues to report here.

  • Source de l'avis 
  • Publié le 01/08/2012
James S.
Group Property Manager
  • Note globale
    3/5
  • Facilité d'utilisation
    3/5
  • Fonctionnalités
    Sans note
  • Support client
    4/5
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    Sans note
  • Source de l'avis 
  • Publié le 08/08/2012

"Flexibilty"

Commentaires: Very happy with the product, if only our IT could keep up with how we want to develop it!

Avantages: Loads of functionality makes it an excellent product to use covering almost all aspects of our systems. From what we have seen integration with other products is straightforward and the supprt is excellent.

Inconvénients: Could do with being more flexible in what you can turn off and on, fields that have to be filled in, fields that can be hidden etc. It would alos be nice to have a email response feature that sucked emails into the helpdesk so the only requirement is then to check, issue and resolve.

  • Source de l'avis 
  • Publié le 08/08/2012
Timothy S.
IT System's Engineer
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    Sans note
  • Support client
    5/5
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    Sans note
  • Source de l'avis 
  • Publié le 16/08/2012

"CAFM Review"

Commentaires: I think the program is good for our maintenance department. They seem happy using it and the end users also seem happy at the can see the progress of their request from the time it is submitted to when the job is completed.

Avantages: Very easy to use
Easy to deploy
Good Support

Inconvénients: None i can think of

  • Source de l'avis 
  • Publié le 16/08/2012
Carl W.
Facilities Co-ordinator
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    Sans note
  • Support client
    5/5
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    Sans note
  • Source de l'avis 
  • Publié le 08/08/2012

"CAFM EXPLORER - REMEMBERS EVERYTHING I CAN'T AND MORE!"

Commentaires: THE BEST PROGRAM FOR ANY NON-PROFESSIONAL, PROFESSIONAL BUILDING MANAGEMENT TEAM/S.

Avantages: GREAT PROGRAM FOR GETTING YOUR BUILDING UP TO SCRATCH AND KEEPING IT THAT WAY.
HELPDESK IS FAULTLESS.

Inconvénients: HIERARCHY COULD BE USED IN A MORE PRACTICAL WAY.

  • Source de l'avis 
  • Publié le 08/08/2012
Jamie G.
Vice President of Operations
  • Note globale
    4/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    Sans note
  • Support client
    5/5
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    Sans note
  • Source de l'avis 
  • Publié le 08/08/2012

"CAFM explorer"

Commentaires: CAFM explorer is feauture rich, intuitive, and very easy to learn. The web interface allows customers to drive information and requests for their individual needs.

Avantages: Easy to use
Incredible support
Fantastic team

Inconvénients: Reporting
budgeting
scheduling

  • Source de l'avis 
  • Publié le 08/08/2012
Stephen W.
Managing Director
  • Note globale
    3/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    Sans note
  • Support client
    2/5
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    Sans note
  • Source de l'avis 
  • Publié le 08/08/2012

"First review"

Commentaires: Very well recommended and Im sure when I get the full training applied we will make better use of the programme

Avantages: As a user with experienced use of concept and other CAFM softwares, we find it a much simpler and user friendly application

Inconvénients: Due to our location in Nigeria we have difficulty in getting online support, we are no te getting the full use of the application and its benefits

  • Source de l'avis 
  • Publié le 08/08/2012
Nik A.
Network Engineer
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    Sans note
  • Support client
    5/5
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    Sans note
  • Source de l'avis 
  • Publié le 08/08/2012

"CAFM X"

Commentaires: Great product

Avantages: Excellent product

Inconvénients: No issues at all with this product

  • Source de l'avis 
  • Publié le 08/08/2012