Avis clients sur PagerDuty

Logiciel de surveillance de serveur

Avantages :

C'est un bon Logiciel , il est très pratique et efficace. En plus j'ai confiance en leur sécurité

Inconvénients :

Quelques soucis de connexion au début , si non c'est un très bon logiciel

From 10,000 emails to one actionable alert: PagerDuty

Commentaires : I started trialling PagerDuty and other alert aggregation services after accidentally sending myself 10,000 emails. One thing PagerDuty does and does well, is cut through the noise, and helps you focus on the actionable issues. With integration with almost every alerting tool out there, including basic email - integrating a PagerDuty alert into your application or service is far too easy. The pricing is reasonable, and the phone and SMS alerting options work well, even in New Zealand. The PagerDuty app itself makes being on call so much easier, with simple acknowledgement and resolution actions, next to escalation and incident collaboration features. Having user controlled customisation, you can setup the alerting to suit your connectivity and support your sleep. After 6 years on call for a critical NZ wide system, I can say PagerDuty is refreshing change to the game. Don't hate the pager...

Avantages :

Simple setup and easy first alert. Comprehensive incident management, reporting and analytics to focus on what matters. Highly configurable alerting that is controllable by the recipient themselves. Easy escalation, resolution and communication features in mobile application and via the web. Well supported SMS and Phone alerting and incident management - Internationally Quick and easy support for the product - from a great PagerDuty team. Less noise, more actionable alerts with comprehensive de-duplication and alert filtering options.

Inconvénients :

PagerDuty is unforgiving of poorly written interfaces generating errors and despite ignoring ones' phone while in meetings, the alert will get to you, no matter what you are doing! While I love the 'PagerDuty' alerting and am amused by the 'Engineer Laughing' alert sound - having more options for custom, per incident, alert notification sounds in the Mobile app would be great.

The best option if you need to be alerted for when things go down

Commentaires : We were tired of paging everyone all the time on things going down or coming back up. Now it pages one person during business hours only. Also if the server comes back up it'll close the ticket for us and resolve the call. Our admins can now sleep at nights and not have to respond to every page with people trying to figure out who is handling the situation.

Avantages :

Most? There are so many features with pagerduty. I like it only alerts one person on call instead of the old way we use to page people. We use to page everyone on everything. Now it's just the person on call and he doesn't respond it goes to the next person. Very nice setup.

Inconvénients :

Scheduling times is a bit difficult for me to grasp, but once you figure it out you only have to set it up once.

reliable

Avantages :

Very fast and reliable notifications. The mobile app is great to use for acknowledging and resolving pages.

Inconvénients :

Confusing setup for simple services. Should have a streamlined process to set up user, team, service, and escalation policy in a few clicks.

PagerDuty is the perfect solution for managing our production support team

Commentaires : PagerDuty gives us peace of mind. With PagerDuty it's great to know that the right person will be contacted as soon as a production incident is logged. Keeping track of who is on support is no longer a hassle. I can't imagine us managing production support without it, especially considering the fact that the team is spread across multiple continents. I can't recommend it enough!

Avantages :

- Great integration support - Mobile app works great and continues to get frequent updates - Flexible configuration options without being overly complicated - Allows us to easily manage our after-hours roster and schedules - Ability to create incident reports is a great time saver

Inconvénients :

- Pricing is a bit more than some competitors

The standard in on-call notification

Commentaires : I have used pagerduty for years, and I have to say I use it as the gold standard for other notification services. So far, competitors either don't have nearly the same level of features, or cost a fortune.

Avantages :

Easy to set up. Inexpensive. Reliable. It has a number of integration options for various monitoring systems, and they are always adding more. They also have generic versioned APIs for any custom software you might bring to the table.

Inconvénients :

The Mobile app sometimes has issues refreshing when there is a lot of activity.

Pager Duty

Commentaires : Helps monitor critical systems and alerting

Avantages :

The alerting, even when you turn the volume down on your phone if an alerts triggers the volume will get turned back up for that alarm

Inconvénients :

After a few years the price started to increase.

Value for money

Commentaires : Web application is seamless and we had to contact support for any kind of question.

Avantages :

Seamless workflow management, once the workflow is setup everything works just as expected. PagerDuty has many integrations which allows us to setup alerts just by choosing the application, which is a great thing for small teams where development costs are very high.

Inconvénients :

Cannot think of anything from my standpoint, we are a small team and PagerDuty has everything we need and it works as expected every single time.

PagerDuty is the defacto incident management software

Avantages :

PagerDuty takes the complication out of scheduling and lets us focus on keeping our services up and healthy. We set the schedule and forget about it.

Inconvénients :

The Terraform provider is very buggy. We often find we have to go through multiple rounds of guess and check to get Terraform config to match up with how we want it to end up in PagerDuty. I understand that Terraform is not the primary UX you are focused on but for Terraform power users managing many teams and services it is indispensable.

Pager Duty - Proof you get what you pay for

Commentaires : We immediately handled the overflow of noise from Nagios, AppDynamics, Dotcom-Monitor, SCOM(from our dc provider) and were able to drop a cellular device using the centralized phone contact with Pager-Duty. We also were able to put our on-call schedule into PagerDuty to realize immediately who was on-call for what product, in what region. There was a very immediate value add realized from even just trialing PagerDuty.

Avantages :

I tried a competitor's product which was a free notification manager up to 11 people. It took me 3 days to get anywhere with a basic task of integrating 3 of our noisiest alerts. Then I tried the PagerDuty trial and got 2 of our noisiest alerts built out in 1 day. I added 3 more over the next 2 days to go well over the targeted mark. Coworkers were excited to help put time and effort into the system as opposed to the free tool which I couldn't seem to get any traction with. The alerts were immediately available, they were easy to get posting to my cell phone, and adding additional users was a cinch. The tool unfolds and becomes more useful the more time you put into it where some tools you struggle to get right and then you're afraid to make changes.

Inconvénients :

The UI is a bit quirky in the scheduler which is a pretty important view if you have a rotating on-call shift you're trying to tie down. There was a lot of "can't delete before you delete elsewhere" scenarios where there could have been a "will also delete these elsewhere, are you sure?" scenarios. What you gain in ease of use and stability in the mobile platform you lose in overall functionality, it is simple almost to a fault and while it seems silly there's no skinning of the mobile app to better suit your personality in a hyper-customized world. I'll know shortly if they're willing to go longer but they seem to be sticklers for the exact trial length + only a little. Corporations interested in putting in a full month long or longer trial that may need that amount of time to show value, create a SOW, and have a PO issued may be stuck in limbo for a few weeks.

Top tier alerting system

Avantages :

It allowed me to setup any kind of complicated 24/7 scheduling across the team with backups and escalations.

Inconvénients :

Some parts of the interface were a bit hard to navigate, but this was minor and not that bad.

The best in their sector

Commentaires : My overall experience it's that it's a great product. If you need an incident management tool it's the best in their sector and it works as expected but it lacks of some basic features and a really bad documentation that will drive you crazy.

Avantages :

What I like the most is the perfect work Pagerduty does at its job, alerting and incident management. We can get alerted in a very granular way, the alerts are great, the statistics about previous alerts too. It just do what you need it to do.

Inconvénients :

The things I dislike is the really bad documentation PagerDuty does and the horrible User Interface, you never find what you need to find. Also it needs some necessary features that for any reason people are requesting from years ago and they still not working on them like the ability to leave empty on-call schedules (due to bank holidays or vacation)

Get alerted when your services go down or on urgent mails from the customer, and track it

Commentaires : PagerDuty has continually helped us in identifying the unusual issues and edge cases, now our product is stable, and we ensure high availability of our services , it has been a great experience with it

Avantages :

You can use pager duty for different purpose to get alerted and track the alert till the alert was addressed, we use it for the alert on service down and failures, so that the product issue can be addressed and fixed at the earliest, Pagerduty serves this purpose good, it alerts in different mediums and at different levels, and there is a rotation policy, if a level 1 user dose not addresses then it alerts the level 2 user and this rotation gos on till the issue is properly addressed, and there are good features like time tracking, historic analysis , team groping, different alert policies, scheduling the users to be on call, snoozing the alert, escalating to other user, etc

Inconvénients :

some times the web UI becomes slow, the app version dose not have all the features that the web version has

Be alerted when your process or application fails, to ensure high avilablety

Commentaires : This is a good way to keep our applications in a highly available state, it is really useful and great tool to have

Avantages :

This Tool is simple and effect, the sole purpose of this tool is to alert the developer, and keep track the alert was resolved or not, so , there are escalation policies that can be defined, such that when a primary user dose not acknowledge the alert, it wold be escalated to a other user in the list ,order wise there are different type of alerts hards and soft, so we can set different notification methods for both, supported notification mediums, phone call, SMS, app notification, email etc.. We can add note for all alerted insedents, we can see the history of alerts and to come to a conclusion and fix it for a long term, they have a great support team

Inconvénients :

I don't see any issues with the service, some times even if we resolve the alert in the web UI, we still receive the call

Excellent Product

Commentaires : Having PagerDuty set up to trigger alarms to will notify my team is truly priceless. Whether we are on duty, or in an On-Call scenario, PagerDuty is always around to let us know when things go wrong.

Avantages :

I love how reliable PagerDuty is. My company has PagerDuty implemented for not only our On-Call regiment, but also with alerting. Since we've been using PagerDuty, we've ALWAYS been notified of issues that we've created alerts for. Sure, it's not always fun to receive a call when On-Call, but we can always rely on PagerDuty to be functioning correctly to ensure we are informed in the most critical of moments. Keep up the good work!

Inconvénients :

No cons to report, honestly. Other than having a critical moment where PagerDuty is having to be utilized. However that is no fault of the PD Team!

Pagerduty is Life Safer for DBA

Commentaires : Overall We are happy with this product from first day as it ease lot of manual intervention for any failure or critical alert which help us to maintain our SLA

Avantages :

Pagerduty is one of the premium product that provides the best oncall features for any organization which is looking less manual ways to manage the escalation, Pagerduty provides web interface along with Mobile app and integration with lot of API's (e.g Slack) which makes this product very useful for Infrastructure,DBA and Help Desk teams.

Inconvénients :

So far i don't see any noticeable short coming which need to be explored ,i have they will add more features in their mobile app along with little bit more stability as sometime their mobile app crashes on Andriod.

Good On Call Platform

Commentaires : Easy implementation, good support

Avantages :

Great two way communication with LogicMonitor. Only product we found that would stop the on call alert when the LogicMonitor alert cleared.

Inconvénients :

There is no way to notify a non licensed user when the on call schedule. We’d like to have our team DL emailed whenever an on call changes.

Simple, but powerful...

Commentaires : Our experience has been good, but it all depends on your implementation. If you don't plan your implementation and set your rules properly, you're going to have a bad time. Read through the implementation guides and best practices before you pull the trigger on making this product live.

Avantages :

PagerDuty makes it so easy to set up your paging rules and schedules as well as integrate it with your monitoring solution. We use it with What's Up Gold and it does a wonderful job of making sure that the right people are informed of an outage.

Inconvénients :

Sometimes if there are multiple alerts in a short amount of time, you can get overwhelmed with notifications and phone calls. I've been in the situation before where when being paged multiple times at once, I couldn't actually acknowledge the pages because my phone kept getting called over and over again for different alerts.

One of those products that solves one key problem really well

Avantages :

Reliable. We rely on Pager Duty to keep our downtime to a minimum and we've never had complaints with it and PagerDuty itself always seems to up and alerting us in a timely manner. The alert channels are highly customizable and there are enough options to suit anyone's communication style. On top of this, they keep innovating without disrupting the core functionality.

Inconvénients :

I would like to see more breakdowns and slices in metrics and charts by service, alert type, alert source, etc.

Great solution - Been using it for years!

Commentaires : Very reliable (too reliable sometimes) and easy to configure.

Avantages :

Very reliable (too reliable sometimes) and easy to configure. Integrations to large monitoring solutions make it a breeze to setup with other solutions. Mobile app makes responding to alerts even easier than pushing buttons on a phone call.

Inconvénients :

Wish there were ways to specify certain alerts would only be a text message while others are a phone call per user. Would also like a way to remove users from all schedules at once when needing to remove a user from the portal. Very tedious process of removing them from each schedule individually.

PagerDuty review

Commentaires : We have been using PagerDuty for more than 6 years. It is a great product in terms of availability of integration, timely alerts, mobile version, ability to select your teams info only, scheduling, and setting up services.

Avantages :

PagerDuty helps in everyday business by providing fast and accurate notifications and alerts for live systems. It has integrations with Slack and email, which helps a lot in notification and resolving incidents collaboratively. The mobile version is a great help as well.

Inconvénients :

PagerDuty mobile version lucks some essential features that are available on a full version, like scheduling a maintenance window.

Positive Experience

Commentaires : Its been great the OOH team knows they wont be woken up for stuff not related to the and we see accurate data. We can manage rotas and shifts much better and its overall improved the perception of the team and their ability out of hours.

Avantages :

The ability to to have the information displayed and on the go with the App is great for us as we can engage with stakeholders and its bought in consistency for out out of hours team on alerting.

Inconvénients :

The reporting could improve it can give better detail when we are granular on different services but this has improved form when i first used the service.

Does What It Says On The Tin, And Very Well

Commentaires : We use PagerDuty for our on call rota. It was my first experience of such software and I would recommend it to others for its list of features and general ease of use.

Avantages :

Schedules and rotas are easy to set up and administer. Call outs are easy to receive and acknowledge. The app makes it easy to respond to an incident.

Inconvénients :

The app is a little limited. If a user gets a lot of callouts (e.g. multiple services go down) then I don't know of a "select all" option to ACK. Also I believe that users must go into the web version to administer rotas etc...

Beep Boop

Commentaires : Overall it's a great and mostly reliable product

Avantages :

Not having to carry a physical pager, separate phone for being on call The ability to see who's on call when easily Overrides API management of configuration

Inconvénients :

Lack of an undo feature or revision history It's difficult to configure a business hours rotation without creating a separate set of configuration, it would be nice of the escalation policy section included some time based logic Outages mean missing critical alerts

I have no idea how to title my review

Avantages :

It solves many of our problems for alerts escalation. I used PagerDuty so far in 3 companies, and it solves many problems.

Inconvénients :

Web interface is a bit difficult to use. For example: when editing on call schedules — for each edit there's no way to return to previous screen, always I need to go to the top menu, select menu item, another menu item. It can be quite time consuming.