Avis clients sur PagerDuty

En savoir plus sur PagerDuty

Logiciel Cloud connectant les personnes, les systèmes et les données dans une vue unique, pour la visibilité et des informations exploitables à travers l'exploitation.

En savoir plus sur PagerDuty

Avantages :

Good features, integration with third party monitoring, customization on monitoring and alerting modes.

Inconvénients :

Confusing why there are schedules, teams, rotations etc. too much burden and it’s not simplistic to setup for first time use. Setting overrides and viewing on call schedule should be at the forefront.

PagerDuty - Notes

Note moyenne

Facilité d'utilisation
4,3
Service client
4,3
Fonctionnalités
4,4
Rapport qualité-prix
4,2

Probabilité de recommander le produit

8,7/10

PagerDuty a reçu une note globale de 4,6 étoiles sur 5 d'après 203 avis d'utilisateurs publiés sur Capterra.

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Filtrer les avis (203)

Corey
Corey
Manager, Incident Management (Canada)
Utilisateur LinkedIn vérifié
Services et technologies de l'information, 501-1 000 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Bye Bye to old school on-call practices

5,0 il y a 3 ans

Commentaires : Issues that use to "fall through the cracks" or receive no attention/acknowledgement at all have been almost eliminated totally. The time for a technical resource to be alerted to an incident and acknowledge it has gone from 15-25-35-45mins to 5 minutes or less. Teams are now proactively alerted to issues that may turn into something big before the customer notices any impact.

Avantages :

PagerDuty is incredibly easy to setup and use. Creating new teams, on-call schedules, and escalation policies can be done in a matter of minutes. You can go from manually looking up people via a google calendar or an excel sheet, to engaging an on-call resource in 2 minutes or less from the great app while you are on the beach. The integration with Slack is great, no other way to say it. Very useful for incident notifications for those teams that rely heavily on Slack.

Inconvénients :

The reporting functionality of PagerDuty needs some further enhancements. Obtaining certain data such as "what users are using which contact methods" for example still needs to be provided by contacting their Support team. The filtering of the Visibility console needs work and is currently limited to "All Teams" or a single team.

Tom
Tom
President (É.-U.)
Vente au détail, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées :

Helps me sleep at night

5,0 il y a 3 ans

Commentaires : PagerDuty keeps my entire team in the loop when something goes wrong with our app. We couldn't deliver the level of service that we do without PagerDuty

Avantages :

I love that Pagerduty has integrations with all of the application monitoring tools that we use. If anything starts to act up, Pagerduty makes sure we are aware of it.

Inconvénients :

Nothing really. The pricing is fair, the reliability is flawless.

Marcos
SRE Team Lead (Espagne)
Logiciels, 1 001-5 000 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Alternatives envisagées :

The best in their sector

5,0 le mois dernier Nouveau

Commentaires : My overall experience it's that it's a great product. If you need an incident management tool it's the best in their sector and it works as expected but it lacks of some basic features and a really bad documentation that will drive you crazy.

Avantages :

What I like the most is the perfect work Pagerduty does at its job, alerting and incident management. We can get alerted in a very granular way, the alerts are great, the statistics about previous alerts too. It just do what you need it to do.

Inconvénients :

The things I dislike is the really bad documentation PagerDuty does and the horrible User Interface, you never find what you need to find. Also it needs some necessary features that for any reason people are requesting from years ago and they still not working on them like the ability to leave empty on-call schedules (due to bank holidays or vacation)

M. Serhat
Senior Software Engineer (Allemagne)
E-learning, 501-1 000 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

On-call software with rich features

3,0 il y a 3 ans

Commentaires : I have been using PagerDuty for 1 year now, and I'm with the product so far. The only negative thing about the PagerDuty is the big latency during the incidents.

Avantages :

PagerDuty does the job. It's gonna wake you up in the middle of the night, no matter what. The number of ways they are providing for acknowledging an incident is great. You can get a call, an SMS message, a push notification on the browser, or a mobile notification for an incident.

Inconvénients :

PagerDuty has some latency when it comes to acknowledging incidents. After acknowledging an incident by using the mobile app, getting an additional phone call about the incident is a little bit annoying.

Utilisateur vérifié
Senior Manager (R.-U.)
Utilisateur LinkedIn vérifié
Services financiers, 1 001-5 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Best in breed incident and on call management

4,0 il y a 2 mois Nouveau

Commentaires : Pagerduty is an excellent tool to enable on-call teams to response to and collaborate on operational issues with ease. The wealth of integrations with other popular tooling make it the go to option for many people.

Avantages :

Quick to implement and scale and it helps the organization to respond to and resolve incidents in a timely and effective manner. Features such as real-time alerts, on-call scheduling, and incident tracking and reporting are excellent.

Inconvénients :

The cost model can be a little confusing and/or opaque. The reporting module, in my opinion, should be included with the base product

Utilisateur vérifié
Vice President Of Technology (Canada)
Utilisateur LinkedIn vérifié
Services financiers, 11-50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Alternatives envisagées :

PagerDuty make it feel more like a pleasure than a Duty

5,0 il y a 3 ans

Commentaires : Surprisingly easy to setup rotating schedules, schedule maintenance window exceptions, and have alerts triggered from many sources including email. No one on call can say they didn't hear their phone anymore.. you will be phones, emailed and SMS messaged.. and it will loop until you (or someone else on rotation) knowledges the issue.

Avantages :

Easy to setup. Trigger alerts via emails. Good interface. Integrates easily with MS Teams. Rotating schedules for multiple team members. Easy to make schedule exceptions. Easy to acknowledge alerts via email, phone, app or SMS.

Inconvénients :

I can't really think of any Cons. I really enjoyed getting this setup and benefiting from the easy alerts.

Monish
Monish
senior software engineer (É.-U.)
Utilisateur LinkedIn vérifié
Logiciels, 1 001-5 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Ensure High availability of your product to the end user by integrating it with PagerDuty

4,0 il y a 3 ans

Commentaires : PagerDuty helped our product to become highly stable and it ensured high availability to the end user, overall had a great experience with it.

Avantages :

PagerDuty is used to send alert notifications to developer, We can use it in a way that when ever failure occurs notify the developer who is scheduled to be on-call, Even a customer escalation to a email can trigger a pagerDuty notification alert, when the receiver email ID is subscribed with PagerDuty, PagerDuty has escalation policies , in which multiple users can be in different level, if level 1 failed to resolve the issue, the level 2 dev gets a alert etc .. and the dev's can be scheduled to rotate there levels in fixed time intervals, like weekly bases, It Dose a good job of maintaining the issue states & the alerted issue has different lifecycle such as triggered, acknowledged , resolved, snoozed, It maintains analytical dashboards on dev's which shows the responsiveness of the developer , like how many issues they have resolved and what is the average resolution time or have they escalated it etc .. it maintains history of alerts, it has good customer support, the resolution note's can also be added against the alert, We can configure the alerts as Low and High Urgency , based on which we can have different type of notifications, types of notifications are phone call, message, email, push notification in pd app etc ... pagerDuty deduplicates the alerts with same message, if a incident is in open state and if same incident occurs again and again , it will not be raised.

Inconvénients :

Sometimes when i resolve the alert on web, i still get a call on phone, If the incident was resigned by the developer to a other user who is not in the escalation policy and if he did not answer the alert the escalation chain stops, instead it should be thrown back to older escalation policy from ware it begun

Utilisateur vérifié
Director (R.-U.)
Utilisateur LinkedIn vérifié
Internet, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Easy notifications and escalation

5,0 le mois dernier Nouveau

Avantages :

We have been using PagerDuty for years for incident management and it has been a key part of our business. We mainly use the notifications and incident escalation side which automatically adjusts to the on call schedules we set.

Inconvénients :

We haven't anything bad to say about the product as it does everything we need and does it very well.

Jacob
Systems Administrator (É.-U.)
Services financiers, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great, does what I need it to do.

5,0 il y a 2 mois Nouveau

Commentaires : Excellent experience, perfect for managing our oncall rotations.

Avantages :

PagerDuty checks every box I need for notification and incident management.

Inconvénients :

The only issue I've found is that sometime the push notifications to the mobile App can be slower than emails.

Utilisateur vérifié
VP of Eng (É.-U.)
Utilisateur LinkedIn vérifié
Logiciels, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Pagerduty expensive but solid incident management solution

4,0 le mois dernier Nouveau

Commentaires : Does what it is supposed to do well, UX a bit confusing

Avantages :

Easy to setup, de-facto standard for incident management and on-call rotations.

Inconvénients :

Expensive, and the on-call schedules with overlays are a bit confusing.

Danny
Sr. Software Engineer, DevOps (É.-U.)
Marketing et publicité, 501-1 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées :

An Excellent Service for Orgs with complex alerting needs

5,0 il y a 3 ans

Commentaires : PagerDuty has met all of our needs to-date. We reassess vendors regularly, and have yet to try someone else.

Avantages :

PagerDuty has an incredible featureset that spans just about every "on call" use case you could dream up. They highlight new use cases regularly in blog posts and Account Management is pretty solid.

Inconvénients :

Pricing is far higher than competitors which makes it a tough pill to swallow with annual billing. There's not much focus on controlling costs and very little leniency on things like prorating user seats if we have a new hire (it appears to be billed as a full month). With the highest price point in the industry, Account Managers usually have leniency to retain customers by avoiding these nickel-and-dime approaches to billing.

Serhii
Service Desk Analyst (Ukraine)
Services et technologies de l'information, 10 000+ employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Pager duty review

5,0 l’année dernière

Commentaires : Fully satisfied with this product, for such a price a really good application. Easy to setup, maintain and use. Highly recommend.

Avantages :

Application is amazing, simple interface, notifications are delivered right on time, sound notification works amazing, so it doesn’t matter day or night time you will know everything what is going on, no matter where you’re at. The size of the application on your mobile device is tiny compare to other similar applications, but it provides you with all the necessary features for 24/7 support. Integration with Jira works amazing, no problems at all. Price is lower compare to similar products.

Inconvénients :

It is missing night mode feature on web version and it is difficult to view the screen at night, on the other hand mobile application has it. It would be also great to have a chance to place different sound notifications on different Incidents. Also mobile application is missing face id or any other security log in recognition.

Sara
Client Success Manager (É.-U.)
Télécommunications, 11-50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Alternatives envisagées :

Great for On-call

5,0 il y a 3 ans

Commentaires : Great!

Avantages :

I like that we can easily resolve through the app.

Inconvénients :

I don't like that we can only have 3 users.

Kristian
CTO (R.-U.)
Services et technologies de l'information, 11-50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Alternatives envisagées :

Powers our on-call engineers

5,0 il y a 3 ans

Commentaires : Without PagerDuty we could not run our on-call rotation. The learning curve is pretty steep, but once you have things configured correctly its a fantastic tool

Avantages :

- Love the on-call rota, the ability to schedule overrides and multiple call out hierarchies - The wide range of alerts and abilities to interact with the product via multiple channels - Integrates with most tools natively, and there is always email alerts to fall back on - Ability to customize alerts based on email content

Inconvénients :

- The learning curve is pretty steep - Suffer from alert overload and the AI features are extra

Philip
SE (É.-U.)
Services et technologies de l'information, 201-500 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Alternatives envisagées :

Good On Call Platform

5,0 il y a 3 ans

Commentaires : Easy implementation, good support

Avantages :

Great two way communication with LogicMonitor. Only product we found that would stop the on call alert when the LogicMonitor alert cleared.

Inconvénients :

There is no way to notify a non licensed user when the on call schedule. We’d like to have our team DL emailed whenever an on call changes.

Brian
Scrum Master (É.-U.)
Télécommunications, 51-200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

It is hard to beat PagerDuty for the functionality and itegration into alerting systems

4,0 il y a 3 ans

Commentaires : On-call rotations are managed through PagerDuty and it allows each functional area to build their own escalation procedures. We are exploring the newly added teams and business process functionality of the software to improve collaborative efforts between teams.

Avantages :

Lots of Integrations with other tools and ways to integrate even without commercial integrations, with RESTful interfaces and email integrations.

Inconvénients :

Working with the software renewal and licensing aspects of the software has been challenging. There were some legal snafu's that made getting the agreement signed quite a chore.

Sahil
Lead Software Engineer (É.-U.)
Immobilier, 51-200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

One of those products that solves one key problem really well

5,0 il y a 3 ans

Avantages :

Reliable. We rely on Pager Duty to keep our downtime to a minimum and we've never had complaints with it and PagerDuty itself always seems to up and alerting us in a timely manner. The alert channels are highly customizable and there are enough options to suit anyone's communication style. On top of this, they keep innovating without disrupting the core functionality.

Inconvénients :

I would like to see more breakdowns and slices in metrics and charts by service, alert type, alert source, etc.

Yotam
Algorithms engineer (Israël)
Internet, 1 001-5 000 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Review about PagerDuty, from a user standpoint

4,0 il y a 3 ans

Commentaires : Over all as I said it does the job. Minor UI improvements will help to make it more convenient.

Avantages :

First of all, PD does the job. It means that my company can customize it as they wish, and I get alerts efficiently using email, SMS and phone calls (and the app). The alerts are effective and the needed information is found inside the incident body. It is not trivial to have a system that works in large scale as it does in Taboola.

Inconvénients :

There are some end-user UI issues I would like to raise: 1. It is too easy for me to see others' incidents. I do not want to see it - it's confusing. Once I actually closed an incident of another person, mistakenly. Yes it was my mistake and perhaps my IT department's configuration mistake, but the UI shows me these incidents. I am only interested in mine. 2. In "alerts" I see many alerts which are not mine! again you are loading me with details not relevant for me. 3. In "indicents" in the website, I put on "any status" but I don't see closed incidents. 4. The smartphone app is great, very focused to what I need. Why not add the option to add a calendar entry for PD on-call shifts?

Stuart
Lead Architect (É.-U.)
Divertissement, 501-1 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées :

It’s great

5,0 il y a 3 ans

Avantages :

Ease of alerting and notifications. Very easy to use.

Inconvénients :

The roles was not very granular initially.

Stephen
Product Manager (É.-U.)
Logiciels, 501-1 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Necessary for Any Cross Functional Team with Incident Response Duties

4,0 il y a 3 ans

Commentaires : It has been a great tool for alert and incident management. Easy to setup and flexible. As this has expanded to more teams, it has scaled well. Reliability is a must and it has proven to be very reliable.

Avantages :

Flexibility in paging options Integration with other systems Flexible schedules Scales well as company grows

Inconvénients :

Some menus are confusing and options are sometimes hard to find. Needs more integration points for third party software. Manual escalations to other teams not very clear. Wish all paging numbers were well known in order to add to phone contact list.

Barnaby
Lead Software Engineer (R.-U.)
Jeux d’argent et casinos, 1 001-5 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Does What It Says On The Tin, And Very Well

4,0 il y a 3 ans

Commentaires : We use PagerDuty for our on call rota. It was my first experience of such software and I would recommend it to others for its list of features and general ease of use.

Avantages :

Schedules and rotas are easy to set up and administer. Call outs are easy to receive and acknowledge. The app makes it easy to respond to an incident.

Inconvénients :

The app is a little limited. If a user gets a lot of callouts (e.g. multiple services go down) then I don't know of a "select all" option to ACK. Also I believe that users must go into the web version to administer rotas etc...

Christina
Sr. SRE (É.-U.)
Logiciels, 1 001-5 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Beep Boop

5,0 il y a 3 ans

Commentaires : Overall it's a great and mostly reliable product

Avantages :

Not having to carry a physical pager, separate phone for being on call The ability to see who's on call when easily Overrides API management of configuration

Inconvénients :

Lack of an undo feature or revision history It's difficult to configure a business hours rotation without creating a separate set of configuration, it would be nice of the escalation policy section included some time based logic Outages mean missing critical alerts

Filip
Filip
Software Engineer (Pologne)
Utilisateur LinkedIn vérifié
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Making sure you're up in the middle of the night

4,0 il y a 5 ans

Avantages :

While not super easy to setup, it's generally a one time things. Once you've configured PagerDuty you're free to explore all the integrations available. We use it connected to our AWS monitoring, DataDog, Rollbar and bunch of custom integrations. PagerDuty also helped us reduce to amount of alerts - it's easy to go to far, and being woken up in the middle of the night for something completely irrelevant helps you make better decisions about platform monitoring.

Inconvénients :

Not all the escalation rules are clear. Editing schedules could be easier - if you do that on a one-off basis it's usually by trial and error.

Utilisateur vérifié
Engineering Manager (Inde)
Utilisateur LinkedIn vérifié
Santé, bien-être et fitness, 51-200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Achieving zero downtime and 24X7 oncall made easier

5,0 il y a 2 ans

Commentaires : Overall experience has been very seamless. Very easy to setup and use. But a little on the expensive side.

Avantages :

- Easy Integrations - Simple User Interface, very easy to navigate - Lots of features and functionalities - Very easy to setup - Schedule creation and setting up rotation

Inconvénients :

Pagerduty is definitely the leader in this space, but it is fairly expensive and hence we have started looking at other options.

Mark
Senior Systems Administrator (É.-U.)
Vente au détail, 51-200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Pagerduty lets members of your team have some rest, and lets other teams have a priority contact

5,0 il y a 3 ans

Commentaires : Positive experience with maintaining an on-call rotation so others know who is the priority contact at any time and members of the team can all expect some time off-hours that they can be truly at rest.

Avantages :

Complex scheduling and calendar sharing Multiple vendor integrations user identities

Inconvénients :

no problems that are likely to be caused by limitations of the service, it is complicated to get right, but works great once it's been properly configured.