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Avantages :

This software from first impressions looks very easy to use and thorough.

Inconvénients :

The one draw back with this app is that it does not support account customers.

retailcloud - Notes

Note moyenne

Facilité d'utilisation
4,4
Service client
4,7
Fonctionnalités
4,4
Rapport qualité-prix
4,4

Probabilité de recommander le produit

8,9/10

retailcloud a reçu une note globale de 4,3 étoiles sur 5 d'après 16 avis d'utilisateurs publiés sur Capterra.

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Filtrer les avis (16)

Linda
owner (É.-U.)
Vente au détail, 2-10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis
Source : SoftwareAdvice

Small Business

5,0 il y a 7 mois

Commentaires : I love it. The customer support is the best and the staff is so friendly. This system for the cost is amazing, other systems would cost me a lot more and I would not get the support I do from retailcloud. This allows me to keep my prices affordable for my customers.

Avantages :

It is easy to use for people like me that are not so computer literate. Customer support is amazing, they are always there to help. I have messed things up a couple times by touching a setting and had to have them walk me through fixing my errors. The staff is so friendly, and the chat feature is easy to use any time you need.

Inconvénients :

I would like to see the actual inventory being shown on the master item screen. being able to change on- hands easily through the mobile app. Add the freight charges to the report there is a column for it but it is not on the receiving report.

Jack
Owner (R.-U.)
Vente au détail, 2-10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Easy to use

5,0 il y a 6 ans

Commentaires : The screens and UI are intutive . This helps our cashiers to navigate faster. Multiple Customization options which can be tailored for your use.

Avantages :

Lot of Customization Multiple Roles Inapp Chat Support and Help access

Inconvénients :

Looking for more hardware in europe region

Réponse de l'équipe de retailcloud

il y a 6 ans

Hi Jack We can get you a selection of distributors from Star EMEA, who are one of our preferred partners in Europe retailcloud

eric
snr technical manager (Ghana)
Services et technologies de l'information, 2-10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

review on first use

3,0 il y a 6 ans

Commentaires : good so far, but i think there is more to be done. i enjoyed prompt support and it made me comfortable recommending the system to people

Avantages :

cost is okay

Inconvénients :

i cannot add my own currency

Réponse de l'équipe de retailcloud

il y a 6 ans

Thanks for the feedback. I believe you are using the free version and there is a way to add a currency other then the 10 we support on the free version. Its a one time $25 fee for that on the free version. You can also find implementation guides on support.retailcloud.com and user guides on wiki.retailcloud.com. Please feel free to use the online chat support at retailcloud.com. We pride ourselves on having quality support for all our solutions including the free version.

Gurcan
OWNER (É.-U.)
Construction, 2-10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Simply The Best

5,0 il y a 6 ans

Commentaires : They have a very good self help process. It was easy and they have good support. The people understand retail and understood what i needed for my store. It was easy to connect my website as well.

Avantages :

I am not too technical but it was very easy for me and ny employees to use. Also it is great for customer tracking.

Inconvénients :

I have an iPhone and their programs only work on Android and Windows, but it saved me a lot of money on licenses and hardware

Meet
Owner (É.-U.)
Vins et spiritueux, 2-10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Top notch onboarding team!

5,0 il y a 2 ans

Commentaires : So far the experience is great, they have worked hard and gone above and beyond in every aspect. I say again.... Do yourself a favor and schedule a Demo. Entire team has been great to work with.

Avantages :

Ease of use on POS App. CAS(back office) is very robust, and allows customization of the Store setup. Honestly, there are new features I am discovering everyday.

Inconvénients :

Nothing. Do yourself a favor and schedule a Demo!

KING
IT Admin (Nigeria)
Vente en gros, 11-50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

IT Administrator

4,0 il y a 6 ans

Commentaires : Wonderful easy to use POS, can be deployed on PCs and Mobile.
With a friendly and responsive/articulate customer care service.

Avantages :

Its easy to use and deploy

Inconvénients :

We don't have duplicate of our sales data, It could have been wonderful to use hybrid data storage.

Les
Business Consultant (Australie)
Loisirs, voyage et tourisme, 2-10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Using RetailCloud

4,0 il y a 6 ans

Commentaires : I have looked at many POS systems that include a sophisticated inventory. This is the best value for money app that I have found.

Avantages :

I like that it is cloud based, includes inventory that will support composite items and also item serial numbers. It also integrates with Intuit Quickbooks online.

Inconvénients :

The one draw back with this app is that it does not support account customers.

Veera
General Manager (Inde)
Mode et vêtements, 11-50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

easy to implement

5,0 il y a 6 ans

Commentaires : comes with default settings, follow the implementation guide to customize the POS for you. You can be ready to go in half an hour with the basics, and add a little everyday

Avantages :

quick response on questions from support

Inconvénients :

default templates for quick start

Réponse de l'équipe de retailcloud

il y a 6 ans

Hi Veera Thanks for the great review. I was hoping you could share some more information about the default templates. In the spirit of our goal of Total Customer Happiness we would like to see what we can do about the templates you mentioned.

James
James
MD (Singapour)
Utilisateur LinkedIn vérifié
Vente au détail, 2-10 employés
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis

simple to use software - u get more with a paid plan

4,0 il y a 3 ans

Commentaires : pretty good software for small biz to try out and use

Avantages :

ease of usage on platform, very simple for staff to use.

Inconvénients :

worry abt data security as it cloud based.

VICTOR
IT SUPERVISOR (Nigeria)
, 2-10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

INCLUSION OF NIGERIAN NAIRA AS PART OF CURRENCY CHOICE

3,0 il y a 6 ans

Commentaires : We had difficulties using the software initially but we have gotten around that with your technical support.

Avantages :

The POS is very simple to use

Inconvénients :

Lack of data flexibility. It's not easy to make data modifications.

Tony
Owner (É.-U.)
Vente au détail, 2-10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Soccer has never been easier!!

5,0 il y a 6 ans

Commentaires : Owning a soccer shop and using the retailcloud system has made inventory and sales a complete ease. Before we used to run out of athletic tape and other little things, now we know exactly when we have to stock up or order more.

Avantages :

Ease of use!! In and done!!

Inconvénients :

None

SYED
É.-U.
Vente au détail, 2-10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

HAD PROBLEM INSTALLING BUT `SAM FROM THE SUPPORT TEAM HELP OUT

5,0 il y a 6 ans

Commentaires : HAD PROBLEMS INSTALLING THE POS APP FOR MY WINDOWS 10. SO I CONTACTED THE SUPPORT TEAM. I GOT IN TO CONTACT WITH SAM FROM THE TEAM AND HE ACTUALLY HELPED OUT FOR FREE. MUCH HELP. THANKS FOR ALL THE HELP.

Vipin
Business Development Manager (Émirats arabes unis)
Vente au détail, 2-10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Great Customer Service

5,0 il y a 6 ans

Commentaires : Had wonderful customer support from entire team. The best part is the prompt response you receive from the team every time you face any problem.

Prima
Nigeria
Transport routier/ferroviaire, 2-10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Software is great, and customer care is even better

5,0 il y a 6 ans

Commentaires : This is a great software, ideal for all sizes of business. The user interface is easy on the eyes, and the transaction process is quick and straightforward. The customer service is even better... they were able to solve the few challenges I have had in a professional yet friendly manner. They respond super fast to emails and tickets, and the instant chat function is truly an instant chat function, as a rep replied me within a minute of my posting a message.

Avantages :

User interface, ease of use.

Inconvénients :

Loyalty program is only available in the premium version.

Derisly
Nouvelle-Zélande
Produits alimentaires, 11-50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Great Support

5,0 il y a 6 ans

Commentaires : I am just beginning to try this software out. I asked support for some answers to questions and got a very quick response which was faster than fully paid systems. Great !!!

Avantages :

This software from first impressions looks very easy to use and thorough.

Inconvénients :

I havnt had and bad experiences yet.

Amy
Manager (É.-U.)
Vente au détail, 2-10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

This system would not be worth the price if it was free!

1,0 il y a 2 ans

Commentaires : LOUSY

Avantages :

Nothing. It is the clunkiest, awkward, difficult to use POS that I have ever seen.

Inconvénients :

We have had it for two weeks and are still not up and running. the backend is anything but intuitive. Customer support and documentation are practically nonexistent. Technical bugs galore, I am no novice with computers and this system is absolutely horrible. DO NOT WASTE YIOUR MONEY!!!