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Catherine Q.
Catherine Q.
Head of Marketing (Philippines)
Utilisateur LinkedIn vérifié
Services financiers, 51-200 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Intuitive and easy to use!

5 il y a 2 mois

Avantages :

The interface is intuitive and easy to use, unlike others that I've tried. It has the right features for building campaigns and automation without being an overkill. The reporting is also comprehensive and straightforward.

Inconvénients :

I had some trouble with the deliverability of my emails when I started. I contacted support and it seemed to help improve our open and click rates.

Réponse de l'équipe de j2 Global

il y a 3 semaines

Hello Catherine, Thank you for taking the time to leave this fantastic feedback for us. It's great to hear that we are easy to use compared to others you have tried and that you are enjoying our automation and reporting features. All the best, Carlos P, Community Manager

Maria R.
Communications Advisor (Canada)
Hôpitaux et soins de santé, 51-200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Really meets our needs!

5 le mois dernier Nouveau

Commentaires : By far the best platform I’ve used for managing sending to large numbers of recipients. I’d highly recommend the platform to anyone!

Avantages :

Campaigner is really easy to use and allows you to create beautiful, visually appealing and versatile newsletters seamlessly. The design os fully customizable and works very intuitively. It’s as easy as clicking wnd dragging.

Inconvénients :

Certain email servers seem to give us a high number of bounce backs ant that’s not ideal.

Scott W.
Administrator (É.-U.)
Gestion d'organisme à but non lucratif, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Much to be desired

3 il y a 3 ans

Commentaires : We understand Campainer is not just an email program, but they don't seem very interested in our suggestions along the way. It's disappointing that in all these years, there hasn't been any kind of redesign for ease of use. At what we are being charged monthly; we are likely going to shop around and see if there is something better matched for our needs, and priced more competitively.

Avantages :

We use it for simple email blasts to our neighborhood association. We don't use it for marketing campaigns, so therefore do not have the need for some of the functionality available with Campaigner. For our needs it works.

Inconvénients :

Ease of use. It is not intuitive, and they haven't done any kind of software or GUI redesign since we started using it (6+ years ago). Making a template should be a lot easier than it is: Creating and editing templates has a lot of old graphic (frames?) technology that makes for a frustrating experience when trying to line up text blocks with headers, footers and images. Writing an email with attachments should be easier. Having to upload a file/image to the media library, and then importing it into your email is a lot of steps. Instead, allow a person to add a file/image to an email note in the same simple fashion as any other email client works: add a paper clip button and allow us to select the file to add to the note. That seems like it should have been done a long time ago. Also, if you accidentally remove a person from an email list, you have to call up Campaigner support to get it fixed; you can't manually fix it yourself. Very annoying.

Réponse de l'équipe de j2 Global

il y a 3 ans

Hi Scott, Thank you for taking the time to review the platform. We appreciate the feedback you provided in regard to the platform and have passed the feedback on to our product team. If you have any additional issues or questions please feel free to let us know. -The Campaigner Team

Bruce S.
Consultant / employment trends researcher (É.-U.)
Recrutement, Auto-entrepreneur
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Easy to learn and great customer service, when necessary

5 il y a 2 mois

Commentaires : Excellent -- customer service reps are quickly available and have always been able to resolve the issue, which in all honesty could be because of my lack of advanced html coding knowledge. FYI, I had been using a bulk-emailing PC software prior to Campaigner, but navigating how to overcomer spam filters became too complicated and was ultimately unsuccessful.

Avantages :

Very straight-forward managing multiple mailing lists; useful and detailed analytics for email campaigns; very helpful and quick customer service (I suppose that the reason customer service reps are available so quickly is because they are not needed often, which speaks to the high quality of the software).

Inconvénients :

Because I do very time-sensitive campaigns, sometimes the test email doesn't arrive as quick as it should.

Réponse de l'équipe de j2 Global

il y a 3 semaines

Hello Bruce, Thanks for this excellent feedback! It's great to hear that we have been a great service for you regarding list management and analytics for your email campaigns and that our customer service team has been there for you. We are looking forward to continuing to service your email marketing needs for years to come. Take care, Carlos P, Community Manager

Shaun B.
CEO (Canada)
Conseil en gestion, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Brilliant Customer Support. Limited Functionality

4 l’année dernière

Commentaires : Campaigners customer support is in the absolute top-tier. I've been in the customer experience consulting and training business globally for over 20 years, and I can only think of one other company that is their equal. Years ago, we switched away from Campaigner to Survey Monkey. We switched back 8 months later. Survey Monkey's customer service didn't come close. Even though we don't need customer support often, we sure appreciate that Campaigner doesn't make you jump through hoops to get to someone who can help. Campaigner appears to have invested little, however in creating integrations with major platforms like Wordpress. Our subscription list suffers because of it. The support team is sympathetic, but their developers don't appear to care about it. It's too bad, because other than that, this is a world-class company.

Avantages :

Campaigner is easy to use, and doesn't require a lot of technical knowledge to get started (although it certainly helps). Their technical support team is fantastic, though, unlike most other SAAS. They actually have people you can talk to - and they are consistently awesome. We use it mostly for email marketing. The reporting is great, and everything (except for the 'cons' below) is pretty intuitive.

Inconvénients :

Campaigner is missing some critical functionalities that are becoming deal-breakers. Fairly simple things like integrations with Wordpress. One of the biggest gaps is the complete inability to easily create attractive sign-up forms for websites or popups. They have some templates - which are just, well, horrible.

Réponse de l'équipe de j2 Global

l’année dernière

Hello Shaun, I wanted to thank you for your excellent and in-depth feedback. It is really great to know that our product and customer support team has been something that you can rely on. Your feedback with regards to integration is also much appreciated and has been sent up to upper management. Looking forward to serving your email marketing needs in the future, all the best. Carlos Petersen, Customer Marketing Manager

Dave I.
Web Designer (Canada)
Produits alimentaires, 2-10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Good value for the money

3 il y a 2 ans

Commentaires : The experience has been more or less good. The times I have needed to contact customer support, they have been amazingly responsive and helpful.

Avantages :

I prefer the full editor approach to creating our newsletter emails. It makes it easy to copy information from our website to the newsletter. The sending out of draft message is easy, as is the eventual scheduling of the newsletter.

Inconvénients :

The count of our current mailing list is not displayed in a useful manner. I believe it is reporting the entire size of the list, not just the number of active subscribers. It makes our list appear much larger than it really is.

Réponse de l'équipe de j2 Global

l’année dernière

Hello Dave and thanks for taking the time to leave this review for us. We would love to work with you on your reporting to ensure the data that you are viewing is as optemized as possible for your needs. Please reach out anytime. - Carlos

Lloyd C.
President (É.-U.)
Marketing et publicité, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Serious Email Management Tool for Small Businesses

5 le mois dernier Nouveau

Commentaires : Easy to use, responsive customer service from an actual person - so much better than the competition.

Avantages :

We have other clients who use the more well-known competitors, but we prefer using Campaigner for the clients who chose this option. It's a more serious and straight-forward email marketing tool. It gets the job done easily and efficiently.

Inconvénients :

No real cons. We have been using this for a few clients for a long time, through company and name changes on Campaigner's side - and it has only gotten better over time.

Grant E.
Senior Analyst Deskside (Canada)
Services et technologies de l'information, 10 000+ employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Campaigner Review

4 il y a 2 mois

Commentaires : Overall, I am very happy with it as it is a lot easier to use than my previous software, and allows me to do my newsletter fairly easily and quickly.

Avantages :

I am using Campaigner for a newsletter and find that it works very well. It is easy to use and set up, and you can use a previous campaign if you want.

Inconvénients :

It seems to log me out for no reason, even when I am in the middle of doing something. It is not quite as robust as I would like it, as there are somethings I would like it to do, like gradient background color, that I have to do in another program and then bring it in as a picture.

Nurul aishah G.
Nurul aishah G.
Personal Banker (Malaisie)
Utilisateur LinkedIn vérifié
Services financiers, 5 001-10 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

The best in email marketing and testing.

4 le mois dernier Nouveau

Avantages :

It is a simple-to-use solution that includes the essential feature for running email marketing campaigns and A/B testing. The media library is faultless and allows you to manage your data quickly. The email designs are well-designed and simple to modify. You may also submit your HTML-based email template. We can prioritize our follow-up by seeing who has opened the email and how often they have clicked the email we sent. This is amazing!

Inconvénients :

I don't like the dashboard design, especially when navigating the menus and settings. By default, you will be sent back to the main menu and must use the arrow keys to navigate the various menus until you reach an item you want again. Additional information on what has been clicked and by whom would have been more beneficial. Alternatively, a record of each connection and their email behavior might be helpful.

Andrew B.
Digital Marketing Lead (Canada)
Utilisateur LinkedIn vérifié
Équipements publics, 51-200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

We have been using Campaigner for 3 years now and it meets our needs.

2 il y a 4 ans

Avantages :

AB testing has been a plus for us. It is a good price point. The ease of use is good. Reporting and tracking are easy to use and comprehensive.

Inconvénients :

There always seems to be a glitch with the software. Something is always in a state of needing to be addressed. The responsive design of the emails could use an improvement - experience issues where the email sent does not render well in mobile. Image formatting never seems to work properly.

Réponse de l'équipe de j2 Global

il y a 4 ans

Hello Andrew, Thank you for reviewing our platform. It means a lot to our staff to hear customer feedback. We are happy to hear that we are meeting your needs. We also appreciate the product feedback and have passed it on to our teams. Thanks again for the review and if you have questions in the future please do not hesitate to reach out! -The Campaigner Team

Jason P.
Director of Marketing & Research (É.-U.)
Immobilier, 51-200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Automation and ease of use

5 il y a 10 mois

Commentaires : Overall, we are extremely satisfied on what this software allows us to do from a campaign standpoint. Our emails are clean and easy to read on mobile devices and on the desktop.

Avantages :

The interface is very user friendly allowing for drag and drop editiong or html editor features make Campaigner a breeze to work with. In addition, being able to automate an email to go out weekly, or every two weeks, three weeks or four weeks is a great feature.

Inconvénients :

Sometimes Campaigner is caps sensitive with linked documents, which will sever links if you're not careful and unless you pull it into html editor you may not be able to see the severed link in the drag and drop editor to apply changes.

Réponse de l'équipe de j2 Global

il y a 8 mois

Hello Jason, thank you very much for leaving this great feedback for us. It most definitely helps us to ensure that we keep Campaigner as optimized to your needs as possible. Best regards - Carlos, Customer Marketing Manager.

Laura C.
Brand Strategist (É.-U.)
Cabinets médicaux, 51-200 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Love the Drag & Drop Editor!

5 l’année dernière

Commentaires : Overall, I give Campaigner 5-stars for cusotmer service and email marketing. We appreciate that they continue to develop and improve the software overtime too.

Avantages :

When Campaigner updated the software to utilize the drag and drop editor it was a game-changer! So easy to design templates for simple or more detailed email campaigns. Campaigner has been the best email marketing software that we've used so far and helps us to automate communications to our patients quickly and effectively. We also have to shout-out Campaigner's responsive customer service and support teams. Whenever we have had any issues with our account, the team is quick to respond and resolve any issue that we are experiencing. Speedy support is hard to come by in the software industry.

Inconvénients :

We do experience a lot of issues with the SMTP email relay function, which isn't Campaigner's email software directly but within its portfolio that we pay Campaigner for.

Réponse de l'équipe de j2 Global

l’année dernière

Hello Laura, Thank you very much for your feedback and so happy to hear that you are enjoying the drag and drop email editor! It is also really great to know that our support team has been there to help you when you are in need. We look forward to continuing to serve your email marketing needs for years to come. All the best, Carlos Petersen, Customer Marketing Manager

Jerry M.
PR Manager (É.-U.)
Divertissement, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

A little learning curve, but powerful software

4 l’année dernière

Commentaires : We use Campaigner for numerous purposes, including marketing directly to customers, distributing information to vendors and other interested parties, and media outreach. We have found it effective for all of these purposes, especially since it can handle all of these without interfering with the others.

Avantages :

Ease of managing lists, importing from other sources, handling unsubscribes and reporting. Terrific customer support via chat and telephone.

Inconvénients :

Creation WYSIWYG tool can be a little frustrating, as the interface sometimes makes editing difficult (size of the working box inhibits cut-and-paste, moving elements up and down, etc.)

Réponse de l'équipe de j2 Global

l’année dernière

Jerry, Thank you very much for your detailed feedback about our product. I am happy to hear that our list management system is working to your satisfaction and that our customer support has been there to help you. Your feedback about our WYSIWYG editor is also appreciated, I hope that you have had the chance to try our new drag and drop editor. Please let us know if you need anything anytime. Best, Carlos

Dj K.
Director of Business Development and Marketing (É.-U.)
Services juridiques, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Design with functionality

5 il y a 2 ans

Commentaires : We are able to automate a portion of our sales process and reach a lot more possible clients in a short amount of time. We are also able to send visually appealing email campaigns to current clients.

Avantages :

The reason I chose to use Campaigner over all of the other email marketing software companies is because it allowed me to have the option to fully design the email by writing code, but also gave me the ability to design the email using templates and other built in design tools.

Inconvénients :

One thing that I would change is to make sending reoccurring emails to different lists easier. I find that I wind up copying previous emails just so I can assign a new list of recipients.

Réponse de l'équipe de j2 Global

l’année dernière

Hi DJ, Thanks very much for leaving this feedback for Campaigner, it helps us to understand better what your experience has been like and what your needs are. I am happy to hear that our full email editor meets your satisfaction, we wanted to give our users the full freedom of full HTML customization but also have it easy to switch back and forth from the WYSIWYG. In regards to your reoccurring campaigns that require different lists, I believe I have a good solution for this. We would simply need to create copies of all reoccurring campaigns which require different lists, edit accordingly and schedule them out. Also, we have the ability to use dynamic segmentation and dynamic content. Certain recipients see content which is tailored to them based upon which segment they belong to. It's a really great way to design and send one email which meets the needs of a diverse base of subscribers. We would be happy to show you more, reach out anytime. Best, Carlos

Samantha L.
Font-end Designer (Taïwan)
Internet, 1 001-5 000 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

from Zyxel administer

4 il y a 11 mois

Commentaires : The product itself is fine, but the support and communication of your inner team is awful.
There is once that we are upgraded without informed. After communicating with the sales he said that he would offer the corrected invoice, but even though I wrote mails to ask for the invoice so many times, I can't get the invoice for three month therefore I can't fulfill the payment, and then I am banned for not paying.
There is also once that we are informed by the accountant that we didn't pay for two months and if we didn't pay right away we will be banned, but our payment duration is 90days, and it's been two years we followed it. I am blamed for your mistake twice this year and i'm really disappoint of your service.

Avantages :

easy to use. Cover most function that we need. Drag and drop save a lot of time.

Inconvénients :

RWD. UI of administer. The report after importing contacts is terrible. There is only the row number on the report and then i have to check the original mailing list to find the email myself. Sales is difficult to find and inefficient.

Réponse de l'équipe de j2 Global

il y a 10 mois

Hello Samantha and thanks for your valuable feedback, this certainly does help us to hone in on future updates so that we can ensure you are having the best experience possible. ^CP

Kitty R.
Email Specialist (É.-U.)
Marketing et publicité, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Good, but not for beginners

4 l’année dernière

Commentaires : We are an agency and use Campaign to send email broadcasts for out clients.

Avantages :

The price is probably why my company chose Campaigner.

Inconvénients :

Campaigner is not really set up for agencies to manage multiple client accounts. It has improved a bit over the past couple years but still clunky in that I, as the manager of multiple clients, cannot use my email address as the contact for multiple "sub-accounts." I also cannot set up new sub-accounts; I must request this from support and wait for them to do it. We need to move faster than that at times.

Réponse de l'équipe de j2 Global

l’année dernière

Hello Kitty, Thank you very much for your feedback as it gives us valuable insight into your experience with Campaigner. This feedback will be sent to our support and product managers, as we always strive to keep our software as optimized as possible to our valued customers. All the best, Carlos, Customer Marketing Manager

Gurpreet K.
Project Manager (Canada)
Études de marché, 51-200 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Easy to use!

4 il y a 2 ans

Commentaires : Any time I've had questions or issues with Campaigner, Customer Support has been able to help. Whether it was a temporary power outage that prevented invites from being delivered to providing the domain/ip to prevent invites from being sent to junk mail. Campaigner makes good to deliver on their promises. I don't dread having to reach out to Customer Support because I know Campaigner will help me every time.

Avantages :

Being able to pull up old invites and using them as a foundation for new projects makes working on Campaigner very easy. The customization options are not limited and allow me to create unique invites and format them based on project specific needs. The reporting tool is extremely helpful and creating internal reports has never been easier with the stats breakdown (i.e. clicked, opened, delivered, etc.). Overall, a great product and much easier to use than other similar platforms.

Inconvénients :

I don't always receive test invites. I might get it once in a while but end up always having to send out an actual invite to myself or team member so that I can view what my recipients will see.

Réponse de l'équipe de j2 Global

l’année dernière

Hey Gurpreet, Thanks for this amazing review of Campaigner! Your feedback is extremely valuable to us and helps us to become better. Happy to hear that you like the ease of use and our reporting capabilities. In regards to any delivery concerns, we can definitely address this anytime with our dedicated Postmaster team. Please reach out to us anytime. Best, Carlos

Lisa G.
CFO (É.-U.)
Marketing et publicité, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great if you are sending to unverified lists, but not a great inboxing rate

4 l’année dernière

Commentaires : Overall, we use Campaigner as a "backup" email platform (Hubspot is our primary).
Hubspot doesn't allow you to send to emails that haven't opted in to receive communications, so when we have a new list, we use Campaigner. They don't seem to be too concerned about higher bounce or opt-out rates, and won't freeze your account like Hubspot sometimes does.

Avantages :

Campaigner is easy to use, and allows for storage of a lot of contacts (unlike some other platforms that charge you based on number of contacts, whether you are emailing them or not. They make it easy to segment, design and schedule emails. They also have a great agency feature and let you setup and manage sub-accounts.

Inconvénients :

Delivery rate shows as high, but when compared to other platforms we use, open rates are low. This leads me to believe that a lot of emails sent through Campaigner are often delivered to SPAM folders rather than inboxes. Also, they frequently charge us for higher tier packages than we are signed up for, and it takes multiple calls and emails to get it straightened out.

Réponse de l'équipe de j2 Global

l’année dernière

Hi Lisa, Thanks for your feedback, we appreciate that you took the time. We will definitely review the items you have raised here. All the best, Allison, Content Marketing Manager

Shelley P.
Marketing Coordinator (É.-U.)
Services juridiques, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

I prefer Campaigner to other options, but wish there were some better features.

4 il y a 2 mois Nouveau

Commentaires : Overall this is my preferred email marketing software. I would recommend it to others but I am always looking for options that will handle some of the weaknesses better.

Avantages :

It's quick and easy to get started with Campaigner. It's relatively easy to use and the price is good comparable to other programs.

Inconvénients :

Campaigner needs to improve the delivery rates and provide clear instructions on how to obtain the best delivery rates without getting tagged as spam. The reports should be improved to show something other than "no data." Either an email gets to the inbox or it doesn't. I need to know which. The contact filtering is a great feature but it constantly resets rather than returning to the last sorted list so it can be time-consuming when reviewing and editing contacts on a large scale. The editor is easy to use but the formatting in the final emails is often messed up and not as it was designed. Repeating the formatting to fix those issues is time-wasting and frustrating since it usually doesn't work.

Sheren Z.
Marketing Coordinator (É.-U.)
Immobilier, 11-50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Commercial Real Estate

4 il y a 2 ans

Avantages :

I like the thought that was put into the little details such as, being able to put in a subject to any email link when linking to an image or text. I appreciate that because our Constant Contact account is very complicated when adding a subject to an email link.

Inconvénients :

It's a little complicated to use. I've had multiple issues adding and changing minor things to the blast. Sometimes you add a photo and boom its huge and you have to get in there and minimize it; sometimes you have to minimize the width and not the length. It's not as user friendly as Constant contact. The functionality of constant contact is very straightforward and consistent. For example, if you need to add an image somewhere to your blast, just drag the image icon to the area of choice; if you want to add a button, then just drag the button to where you like. We currently use both CC and campaigner and had thought of switching to campaigner which is why we started testing it out but cannot because we are very busy and need to be able to move through setting things up quickly. That's the thing holding us back from switching.

Réponse de l'équipe de j2 Global

l’année dernière

Hi Sheren, Thank you very much for taking the time to leave this valuable feedback about your experience with Campaigner. I am very happy to be able to address some of the points that you brought up about ease of design by letting you know about our new Drag and Drop editor with which you will have access to a plethora of templates to select from, but also the ability to customize the size position, etc of everything which is added. The best thing about it, in my opinion, is that each design produced in the Drag and Drop editor is always completely mobile responsive. We would be happy to show you more about it anytime, it is enabled for all accounts. All the best, Carlos

Ronald S.
General Manager (Canada)
Médias de diffusion, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Using campaigner to support our ISP business and more

4 l’année dernière

Commentaires : Using email for marketing and customer support is here to stay. Campaigner makes it easy.

Avantages :

We use Campaigner exclusively for all support communications with about 300 subscribers to our Internet service at a large marina. We also use it for small business customers that we support with marketing and social media services. Easy to use and we have never had a complete failure.

Inconvénients :

The system has all of the features that we need, but the only (minor) issue is occasional "lagging" of website response and occasional apparently incomplete copying of an email campaign - we copy a lot for the purpose of sending the same email to new subscribers as they sign up to our Internet service. Sometimes the "subject line" of an email doesn't want to copy and be recognized as present in the copy.

Réponse de l'équipe de j2 Global

l’année dernière

Hi Ronald, Thank you for this amazing review! Happy to hear that you are having a great overall experience with Campaigner. If you ever want to tell me more about your experience, please feel free to follow up with me. Thanks, Carlos

Holly K.
Sr. Communications Advisor (Canada)
Enseignement supérieur, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Hotchkiss Brain Institute review

4 l’année dernière

Commentaires : Overall, I like using Campaigner. I have become more proficient with the software. I am EXTREMELY thankful for the tech support. I always get the help I need and they are professional, quick, and reliable. If the tech support was not as great as it is, I would possibly seek out a different software, due to the spacing/formatting issues that seem to happen in each of my campaigns.

Avantages :

I like the look of the finished product. It is quite professional looking. And once I got the hang of how to build a newsletter, I really liked it.

Inconvénients :

I found it difficult to learn how to best use the product. There tend to be spacing issues (usually too many spaces between articles) that I am unable to adjust and always have to call tech support to fix.

Réponse de l'équipe de j2 Global

l’année dernière

Hello Holly, Thank you for your feedback, its great to hear that you are making good use of Campaigner and that our support staff has been there for you. The other feedback that you have provided will be brought up with out product and development team. Hope that you have a great day, Carlos, Customer Marketing Manager

Helen H.
Sr Account Director (Canada)
Gestion de l'enseignement, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great for Small Businesses

5 l’année dernière

Commentaires : I like the software as a whole. We are small so don't use it a lot but it's great to have. The staff that set us up were great to work with.

Avantages :

Being able to duplicate a previous SEND so I can update it easily instead of recreating. Report are easily viewed. Being able to set the time for the SEND. The ability to SEND a previous email only to those that didn't open the first time. I like the fact that I can see JUST the opt outs and the bounces - both hard and soft.

Inconvénients :

Sometimes I want to have a picture to move to a certain spot in the 'page' but it won't go "dead centre" I would like to be able to edit a SENT product to be able to update a typo or date and then RESEND to those that didn't open. If I create a copy, I loose the means to only send to those that didn't open the original - if there is a way I would be interested to know.

Réponse de l'équipe de j2 Global

l’année dernière

Hello Helen, Thank you very much for this feedback, it provides valuable insight into your experience using Campaigner and it is much appreciated. Best regards, Carlos, Customer Marketing Manager

Jillian P.
Director of Marketing and Operations (É.-U.)
Gestion de l'enseignement, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

review

3 il y a 2 ans

Commentaires : i've used campaign through fire engine red as an end user, as well as a re-seller at platformq education. both experiences have been "meh". it does what we need it to do, but we run into small bugs and quirks that are annoying, the admin screen and the reporting aren't great, and the email templates are difficult to customize. i've had mixed experiences with various members on the customer service team. our old customer service rep was great. since then its been downhill.

Avantages :

Simple is better, so that makes it easy for non-experienced users to learn.

Inconvénients :

The email builder can be buggy sometimes, and I've found dynamic segments to be unreliable.

Réponse de l'équipe de j2 Global

l’année dernière

Hi Jillian, just wanted to reach out to thank you for your review of Campaigner, this kind of feedback is extremely valuable to us. We are constantly working to improve our product to ensure that it meets the standards of our clients such as yourself, and would love the opportunity to discuss your segmentation further to ensure it is as optimized as possible to suit your BU's needs. We have also released new templates in our new Drag and Drop editor which has the ability to create responsive and well-designed emails in minutes. I will be happy to go over these things further with you anytime.

Lee H.
admin (É.-U.)
Défense et aérospatiale, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Nice Product

4 l’année dernière

Commentaires : Support has always been great when I've needed them. Thumbs up.

Avantages :

I like how you can easily add the "openers" to any list. It's easy to export and import. I like that you can use the copy and paste feature to import smaller amount of records, so you don't have to create a csv file. I like the information given in the report.

Inconvénients :

I wish there were more templates & plainer templates to choose from when creating a campaign. While creating a campaign, I wish it would show you in the ribbon what font you used and size, etc - just like Word. So this is the area that use some updates for my purposes.

Réponse de l'équipe de j2 Global

l’année dernière

Hello Lee, Thank you very much for taking the time to leave us this review. You may be happy to know about our new Drag & Drop email editor which will have a selection of easy to use and edit edit templates. Best regard, Carlos, Customer Marketing Manager