Avis clients sur Verizon Connect

tres satisfait

Commentaires : C'était assez précis et facile à naviguer

Avantages :

sa fiiabilitéVerizon a été très professionnel tout au long de ce processus et a respecté ses engagements et ses nominations. Lorsque nous avons des problèmes, le service client est toujours à portée de main.Nous sommes en mesure de surveiller tout type de vitesse et également l'utilisation non autorisée de véhicules. Nous sommes également en mesure de voir où se trouvent nos véhicules et de ne pas perdre un appel téléphonique.

Inconvénients :

Je pense que le service mensuel est trop cher. Il semble que vous pourriez peut-être obtenir des incitations ou des réductions de prix.

Entreprise malhonnête, à fuir!!!!

Commentaires : catastrophique au global, mauvaise interface, mauvais matériel peu pratique, contrat inarrêtable

Avantages :

// pas de véritable avantage à utiliser ce logiciel

Inconvénients :

Service client inexistant, contrat résilié en 2018 et arrêt des prélèvement en juin 2023!!!! ne veulent pas rembourser les trop-perçus, insistent pour faire signer de nouveaux engagements, personnel peu fiable, aucun rappel à part du service commercial.

It's one of the best purchases our company ever made.

Commentaires : We love this software, and we have cut down on employees unapproved use of company vehicles and improved employee driving safety by using it.

Avantages :

We've been using Fleetmatics, now Verizon Reveal, for years. We initially signed up with them because we wanted to keep track of what employees were doing in our company vehicles, but this software is capable of so much more. From tracking our oil changes to sending us alerts when employees are speeding, we use this every day. The customer service is amazing also, and there's a pretty nice referral program.

Inconvénients :

It recently went through a revamp, and we did a training for the new system about a year before it was actually released. It was a little bit of a messy transition, but once we downloaded the new apps to our phones and got over the hump of getting everyone back on the same page, it's been amazing. The upgraded graphical user interface and new features are great.

Fleetmatics Review

Commentaires : I hope we are putting safe drivers on the road as we now get speeding alerts.

Avantages :

It's compliant for the FMCSA ELD rule...

Inconvénients :

I have no issues with the software, it's pretty easy to use.

Worst Company Ever

Commentaires : AWFUL CUSTOMER SERVICE. It's a scam! They just keep charging you for the contracts and refuse to accept any cancellations or contract changes. They don't answer emails or return phone calls. I plan to report to Better Business Bureau.

Avantages :

We used to like Verizon Connect when they actually had a customer service department.

Inconvénients :

They answer the 800#, and "escalate" your issues to a "case manager" and say we'll hear back within 24-48 hours. We've called every day for months and they're aware of our case, but no one ever contacts us back. AWFUL CUSTOMER SERVICE.

Too focused on the direct customer and not the MSP customer

Avantages :

The portal looks good and gives the exec's the warm and fuzzies

Inconvénients :

The day to day tasks and the bulk tasks need an upgrade. Things that other platforms do VZW needs to do.

Price

Commentaires : the customer service is not good at all

Avantages :

The product is overpriced, there is a lot of other similar products with better price

Inconvénients :

it made my company have a more professional feel

Overpriced for what you get

Commentaires : When we signed up the company was Fleetmatics, Verizon bought them at some point - which we did not know, no one ever called on us, etc. Found out from our Verizon phone dude...

Avantages :

Live map view on the website works and it is difficult for an employee to remove from the vehicle

Inconvénients :

Doesn't integrate with our dispatching software as promised. A representative from the company has to install and remove the units. Support is very non responsive. We are being charged for more vehicles than we actually have and can get no results. Too expensive for the functionality and the results we get. Contracts are too long - I have come to conclude that companies that make you sign long contracts do so because they know they will give you bad service.

verizon is too big to care

Commentaires : Terrible. Verizon is about verizon customers are the dirt under their feet. They made so many mistakes that they could not and would not correct but then still charge as if they had done their job. This is by far my least favorite company. I look forward to the day a disruptor comes into their space and changes the way they must go to market to stay alive.

Avantages :

the ease of use, app was good.................

Inconvénients :

the errors it had, it could never be corrected, the customer service was non existent, the software is good but the company sucks so bad I cancelled.

REVEAL REVIEW

Commentaires : OVERALL, THE SOFTWARE HAS BEEN SUFFICIENT IN THE NEEDS FOR OUR COMPANY AND HAS BEEN USEFUL IN MANY WAYS.

Avantages :

THE COST AND THE FACT THAT INSTALLATION WAS INCLUDED.

Inconvénients :

SOMETIMES THE REPORTS ARE DIFFICULT TO PULL CORRECT INFORMATION

Terrible On boarding experience

Commentaires : 2 days, hours on the phone, multiple emails, and they have no idea where my equipment is. They did send me a warning that I would be charged $100 per vehicle if I missed my install appointment, but can't tell me how much they will reimbursement for the cost of my staff sitting round waiting.

Avantages :

Hard to say, I can't get the install done.

Inconvénients :

Customer service is terrible, no follow up, hard to get anyone that will be accountable. Be prepared for long hold times if you have issues.

do not sign up with Verizon connect / reveal

Commentaires : this is the worst business transaction I have ever had and I have been in business for 27 years . I can't believe Verizon has there name associated with this . im ready to even switch my cell phones to t mobil . and I've been with them for 29 years

Avantages :

there is nothing I liked about the tracking . they will steal your money . give you the run around . they will not send you new equipment and still bill you . I have been out of contract and they still bill me and take money out of my account .

Inconvénients :

they are thieves . the Service sucks . they will steal your money .

Avoid this company at all cost

Commentaires : Horrendous. From the first day to today.

Avantages :

Very little good about this product when compared to the alternative products we use which are significantly cheaper and more robust

Inconvénients :

Lengthy list. In the past 6 months the following has happened. 1) tracker failed and it took them over 8 weeks to send us a replacement. When they tried to book the installation it took even longer. Comment from the rep was that they can’t get anyone to install their products for them. When they finally did have someone come out his comment was that we were lucky the vehicle ran at all considering the job the original installer from Verizon did. 2 our service representative sent out a mass email and “forgot” to blind copy everyone. I have since seen a significant increase in mail from people that shouldn’t have my email address. What do you expect when you share 685 peoples emails with random strangers. 3 I have asked several times to speak with a supervisor to address some of the concerns. That was a month ago. Still have yet to hear from them. 4 their new processing system has issues applying Payments. So when you do pay, they still dump you into their collections process with numerous threatening calls which are automated and require you to call them back. 5 When you do call them back, you will be on hold a minimum of 40 minutes and when they state they see the issue and how to resolve it, they still don’t resolve it resulting in continued calls 6 be very very careful of the cancellation terms. Even when you do follow it to the letter they may not process the cancellation. Best recommendation is to use absolutely anyone else. Anyone else.

Dipping Your Toe into the Abyss of Digital Transformation

Commentaires : It is a phenomenal step towards a digital environment for the under served home services sector. Implementing Verizon Connect Work is a step in the right direction! At the end of the day Verizon is a telecom company and looking to upsell their products into your business.

Avantages :

I love the fact that Verizon Connect focuses on the technologically under served realm of the home services market. These business's technology initiatives take a hard stop at email and spreadsheets. When implemented and used correctly, Verizon Connect Work (formerly Fleetmatics WORK) can bring to the surface revenue opportunities that business owners and stakeholders were oblivious to. Being typically their first go at new technology, Verizon Connect Work is usually welcome because of the ease of implementation and use. The technology is priced right and the ROI is enormous! The ROI stems from getting off the paper, chalkboards, notepads and alleviating lost invoices. At the end of the day the software is the home service industries first step towards digital transformation in this Fourth Industrial Revolution.

Inconvénients :

In response to Verizon Connect Work being described by former users as "A Starter Software" or "Technology Training Wheels", there is high churn being there are more robust softwares that encompass the entire life of a work order. With out mentioning any software company names, Verizon Connect Work's book of business is on a mass exodus to other players. To add, their is limited to zero customer support and the buying process wasn't very enjoyable.

We Cried out for Help a Long Time

Commentaires : Since we switched to ELD, absolute kaaos and mayhem. Sold us a product that wouldn't work with 2019 Kenworth. Our tablets were outdated, salesman never checked. We had to purchase $$$ tablets. The HOS violations report didn't work for 8 months. Vehicles we asked to be removed stayed in since 2016 (3 years). Could not provide a cable for a 2019 Kenworth for over 6 months. We were literally forced to go to a competitor. Our account rep was absolutely horrible. The fellow we got at the end was nice, but it was too late by then.

Avantages :

We liked Fleetmatics. We liked that power units and trailers could go on one page. We liked the reports the program offered. The Irish were friendly, and easy to work with. They were always knowledgeable, and helpful.

Inconvénients :

The tablets lost connection with the truck in no cell service areas. Verizon never announced updates. When updates occurred, they would interfere (take presidence) over the logbook in use, blocking drivers from logging in/out from breaks, and creating excessive unassigned miles. The gps would say 195 miles when we travelled 12 miles, not accurate. A vehicle we did not own showed up in our fleet. Vin numbers and vehicle data came up missing. Very unpredictable and inaccurate data. Portions of the program were inop for long periods of time. Notifications for events occurring in the future, how does that happen? Techs support not all on the same page as far as procedure when we called in. Some fixed things, others said there was no fix. Clearly not all trained, and the gap is huge. Some were argumentative.

Verizon Connect Autorenewal sham

Commentaires : Awful.

Avantages :

I'm too disturbed by the customer service to comment positively about the software

Inconvénients :

We had been with Fleetmatics/Verizon Connect for 12 years. We rec'd little support though a couple of years back, a sales rep called to have us sign a new contract with an annual autorenewal. This November we were researching Fleet tracking options and called F/VC to find out when our contract was up. We were told at the end of January so mid-December, we reached out to them to tell them that we weren't going to renew (we found another provider with more services and lower prices) and asked what we needed to do. The man who introduced himself as our "Customer Success Partner" told me that our contract requires 60 days notification so we were stuck through Jan 2020. I explained that we hadn't been informed that when we called. He sent me a copy of the contract and told me "too bad" that my company should understand who it is doing business with. He said in no uncertain terms we were locked in through Jan 2020. I asked to speak to his manager but was told she was out of the office but well aware so if I called her the next day, I wouldn't have any better success. I did a search on New York State law and learned that a contract w/ autorenewal needing notice of more than 30 days requires the vendor to notify the signee of their renewal timing by certified mail (or in person) betwn 15-30 days of the deadline or it's not enforceable. Within 24 hours I received confirmation that the contract will terminated this January and not the following!

Contract renewal

Commentaires : Everything was good till I try to get in contact with my account manager, I was placed on a phone call with a rep, because I was offered a better price on another company so I called to see if Verizon could have giving me a better price to increase my units. This was not possible because the only do this when the contract it about to expired, I remember that I had a contract, but my calculation it should had expired well it's not the case happen that I have sign up for 3 years renewable automatic 3 MORE YEARS if you don't provide then with a request on writing to be place on file till the end of your contract, but as per the rep I could buy my full contract, Well my advice to you is BE careful with this contract because it do not make sense to have a contract after you had comply with the first 3 YEARS 36 MONTH!

Avantages :

Software is good it do a good job but read your contract.

Inconvénients :

It refresh over 90 seconds most of the time.

Truck Tracking made easy

Commentaires : Like i said before very useful tool to help keep your workers from driving to fast or reckless.

Avantages :

its easy to use to locate a truck. I really like the feature where i can get directions to a truck it is such a useful tool.

Inconvénients :

i don't like that its so hard for me to pull a report from the data. I just want to be able to pull a spread sheet that will have the information in one place for each truck. like for it to read simple not have to look everywhere for it For Example DATE:, Trk #,Engine on:,Stop Time:,Idle Time:,Travel Time:,Distance(mile),Start/End Time,VIOLATIONS 6/1/19- 001 H M H M H M H M 101.1 H M 2 SPEEDING 6/2/19- 001 H M H M H M H M 101.1 H M 2 SPEEDING 6/3/19- 001 H M H M H M H M 101.1 H M 2 SPEEDING 6/4/19- 001 H M H M H M H M 101.1 H M 2 SPEEDING Because right now i have to read the whole report look minute by minute to get to the end of the report for that information. I think this way would be way easier for me to get & pull the data i need. Plus i have to go through the replay to see if there were any speeding or braking violations with what the speed is with how fast the where going. Looking forward to maybe seeing this happen.

Avoid

Commentaires : Look at other tracking systems. Verizon is another headache you don't need!

Avantages :

The features and ease of the program are great, one of the best.

Inconvénients :

The customer service is horrendous. 12 months after we signed up we wanted to get additional units added and had to repeatedly contact them and ask for this to happen for 3 months. The trackers in several of our tractors weren't tracking correctly, the status was reading as though the machine was in idle or stopped most of the day but the tracking icon would jump around the work area (over multiple km's) in this status. I tried resolving this with there support team but was told there was no fault with the system, the machines aren't operating. About 2 years into using the system we wanted to add further units, after 6 months of trying to get this done plus the issues with the tractors we decided to switch to another tracking company. Because we still had 6 months to run on our 3 year contract we continued to pay the monthly fee. When the 3 year contract expired the terms were the monthly fee would reduce because the hardware was paid off. This didn't occur, the same fee continued to be direct debited from our account. We tried multiple times to contact our account manager and his senior with no response to fix up the over charging plus close the account. We had to go to the bank to get the transactions blocked.

Basically, a very good product. I highly recommend that you consider it for your fleet management.

Avantages :

Allows me to spend less time on fleet management and more time on other duties. Allows for driver accountability. Before we used manual logs to write in mileage. There were many gaps. Vehicles would be driven 100s of miles with no documentation of where they had been. We were also able to identify dangerous driving habits (90+ mph with a vehicle load of students!). We use it to provide dynamic routing to pickup students that have had their off-site schedule change. Finally, I have a good handle on maintenance and vehicles are serviced on time, because I can plan ahead. We even use it to track car washings. Training is great, customer service has always help me out in that regard.

Inconvénients :

There is no way to easily display current mileage. You must go into the edit vehicle function to display current mileage. There is no way to display the mileage of the vehicle during a trip. It will display the mileage traveled during the trip but not the actual vehicle odometer reading. Not a huge deal, but there are times where it might be useful (forgot to write down mileage of service that I performed in-house). Calculated mileage will drift over time, sometimes by a few hundred miles, so you should be adjusting about once a month by comparing actual vehicle mileage with program calculated. Add a driver as user is challenging if driver is not defined as a user first. Customer service is usual great, but it took me almost a month to get additional fobs last time.

WARNING Such a bad company

Commentaires : DO NOT BUY, you will regret it

Inconvénients :

there is zero customer service, they are never available and unfortunately, they are needed far too often. The glitches are extremely bad and due to a software "error" on the invoice side, i have lost thousands of pounds. when making a complaint i managed to finally get to a director who promised me he would look into it and almost a week later he said, "the system doesn't work the way you want it to" and fobbed me off with no help, i threatened to sue them and he practically said bring it on. this company is by far the worst experience I have ever, ever had the displeasure to have been suckered into. after making the complaint i find myself locked out of the account and no one available to sort the issue. I can guarantee that they have yet again messed up the payments (which happens so frequently) they didn’t charge me for 6 months, and then called up and threatened to cut me off when they are the ones responsible for taking payments. Whatever you do find another company, this one will sell the software as the best thing ever, sign you up to a contract and once you've signed it tell you its for 3 years and there is no way of getting out of it. I could mention so many more things that are wrong about this company, but if you still buy it after reading this, good luck to you, you will need it.

The technology and product work reasonably well. The information is an asset to managing the fleet

Avantages :

The software is relatively intuitive....which is good because the customer support is the worst I have EVER experienced with any product! If you enjoy figuring things out on your own, you will really love this product. You can make it work for you with a little experimentation and some extra time invested.

Inconvénients :

The customer support is non existent. They have a lot of nice people answering the phone that are very sorry for your troubles...."someone" will get back to you within 24 hours. Unfortunately when they get back to you they are unable to assist you so they will elevate your issue to the tier 2 rep. The tier 2 rep will then get back with you in 24 hours. The tier 2 rep will likely be unable to help you...but they are also very nice, courteous folks who are sincerely sorry for your issue. The tier 2 rep will elevate it to a high priority and you will be contacted within 24 hours. The high priority rep will email you and ask if you have completed the proper documentation and send the forms to you....these will be the same forms you received and completed prior to this whole cycle beginning. Save the original forms so you can just resend it. It will save you time. I am sure by now you get the point...I have waited well over 6 weeks to get a device installed in a vehicle for fleet expansion. This has happened on more than one occasion. At present I am looking for another vendor who has equivalent technology with a matching suite of genuine customer service. My advice would be that you continue to look elsewhere and see what you can find before you are trapped in a 24 hour service cycle!

This software is basically legalized theft

Commentaires : This has been by far the worst experience with a product ever. The customer support is non existent. You ask for support because of a faulty unit in a vehicle, they send someone to change it and take the faulty one back and they charge you for the BOTH faulty unit's monthly service AND unit charge. Once you bring this up to attention they ignore your emails or calls.i had 8 units at one point and someone they ended up adding 3 more and when this was brought to attention, all my emails were ignored and they kept charging me for those units. When i tried canceling the contract i was ignored. i tried canceling the contract for several months and i mean a good 5 to 7 months. My Rep [sensitive content hidden] ignored me and then proceeded to tell me she had no control over my account because there was a new Rep for my account. She gives me the new rep's email, i email the rep with my issues and concerns and he then proceeds NEVER reply to any emails. The whole team needs to be fired. There is nothing positive about the services or products. I tried canceling my service contract back around april 2020 and nobody helped me do so. To this day!! they are still trying to charge me for services, TWO YEARS LATER!!. best words to describe the entire team of customer support and sales team is MONEY HUNGRY, PREDATORY

Avantages :

Nothing. absolutely nothing. the only thing that works is the geofencing. Everything else is complete trash.

Inconvénients :

There is no real time tracking. The GPS is so inaccurate is simply beyond me why Verizon Connect is allowed to sell such an unsuccessful product. The GPS tracking is broken.

Worst Customer Service Ever It's Non Existent

Commentaires : I originally had Fleetmatics which got bought out by Verizon Connect. I emailed customer service that I did not want to renew my contract and they said it ended on a specific date and to email again as the date got closer. I did as they said and then all of a sudden I was supposed to have a signed document canceling my contract 60 days prior to renewal otherwise they wrap you back into another 3 year agreement. After several months of arguing and dealing with these people they told me $100 dollars per unit to cancel. Then all of a sudden they send me a $1600 dollar bill. Then to get the bill corrected took another month of people saying I need finance approval we will call you back and they never call you back. This is the WORST company in the world. Such shady tactics and they refuse to do anything for you. They must be so belly up and need the money so bad that they just continue to try to hold your money. I will never ever deal with this company ever again. I wished they had never bought fleetmatics. Stay away at all costs!

Avantages :

When it was fleetmatics it was great, once it went to verizon all the trouble started

Inconvénients :

Their customer service is non existent, they are trained to deflect problems to other people and tell you they will call back yet they never ever call back. I've literally had to call this company 20 times to get this problem resolved.

Honesty

Commentaires : Our sales team were attentive and aggressive. However, the turnover with the account reps has led to unanswered questions and long delays in getting the information that we need. We have reached out to the customer service line and have had some questions answered but again were told that some of the items would have to go back to the design team. This platform should have been tested by people in the transportation industry BEFORE release. We cannot rely on this platform to keep us DOT compliant and given the opportunity again, I would NOT have changed knowing what I know now ... that this is a BETA platform.

Avantages :

The sales pitch was great and so was the energy behind the pitch. We were excited to transition into this platform from a competitor due to connectivity issues. Verizon holds our corporate accounts for our mobile phones and has been a good partner. We expected the same from their products.

Inconvénients :

We were told that it was a fully functioning software but what we got was more like a BETA version. There were several bugs that we were told would be put on the list to work out. We have to have work around's for important DOT requirements. To date, we have to print the inspection reports to put back into the truck because on-screen signatures are not available. Reporting is not a functioning area either. We have brought up to your team, very specific things with reporting and were told they needed to be fixed with a newer version. So we are doing your testing for free and I'm frustrated. I just looked at the Live Map to check on my drivers. I have three in Safford AZ. The Live Map shows one. I called the drivers and all three are on-site. I cannot manage a fleet like this !