Avis clients sur ModMed

An EMR that puts the physician and patient first

Avantages :

Specialty-specific EMR built that is easy to use and intuitive. Assists with proper ICD-10 coding and use of modifiers. Additional modules for Pathology, Practice Management/Billing, Telemedicine, and MIPS reporting are available as integrated features. A proactive and responsive company that takes provider issues and input seriously.

Inconvénients :

The system is designed around an optimal workflow. As with any EMR, office workflows will need to be updated in order to align with the system's capabilities.

Modernizing Medicine

Commentaires : Overall our experience has been positive with ModMed. I think part of any new EMR is that they do so much it takes time to really incorporate it all into your practice. So on that end, I think even the things we currently like the least will improve.

Avantages :

The software is a whole suite with EMR and practice Management. The two work together nicely. It allows easy scheduling of providers and linking of the visits. It helps drive the physician through their note while ensuring that they are coding their visits properly. It also helps with MIPS and other programs. They also do regular updates to improve the software, which is great.

Inconvénients :

The things that are the least liked are the inability to really fine tune the scheduling. Even though you limit the type of appointments per location or provider, it still providers the schedulers with all options even if they are not able to use them. Also, creating the notes can be a bit cumbersome. I think some more "customization" would be helpful.

The schedule is development's redheaded stepchild

Commentaires : EMA is robust, and the PM system has come a long way in the past few years. Medical documentation is vital (EMA), and the billing portion of the PM has understandably received more attention and more advancement than the scheduling portion. Hence my title.

Avantages :

Integration with Relatient for appointment confirmations

Inconvénients :

The list is long, but here are a few highlights: -Desperately need permissions granularity by user and by appt category (preference group). -When an account is inactivated users are still able to set appts. Not ok. Inactivating an account should disable it from a scheduling perspective. -As an administrator I'm spending way too much time changing the templating daily. The templating is simplistic and clunky as far as edits to existing template. Needs a delete option of "from today's date forward" and not just "delete all" or "delete this single one". -The schedule block feature should be granular; not all users should have that permission. I also need to be able to make recurring blocks, to be able to choose the date in the block window and not have to go to that date in order to block (which if you're in a week view is a PIA), and need to be able to choose a date range. -The schedule grid was not optimally designed for a multi-provider practice that wants to "view all providers here today". Each time I go to the schedule I have to reload every doc. Would like to be able to choose a default schedule that could be user preset that would load with some sort of default button, or at the very least have the system keep the memory sticky of the way I had it loaded when I left that screen. Way too many clicks right now. -Canceling appointments requires too many clicks. -Need a drag and drop feature from one provider's schedule to another.

Great product but tricked us into paying $28K extra

Commentaires : I am having to pay $28K out of my pocket as a result of their verbiage "billing commencement date 120 days from contract date". They are so busy adding new clients on they don't have time to push your training so the long/ short is you have to start paying before they implement. I see no reason why we would be charged for software, patient reminders, efax, coding assistance, prescription writing capabilities, or patient surveys when we literally had zero access to it. I can understand charging a fee for the "sandbox" but we still had no access to the actual software functionality.

Avantages :

We love the actual product. Cloud based services are great when you're coming from a local server/ remote situation.

Inconvénients :

Software support has been great but it took somewhere around 6 weeks to get a response from the billing team (handles billing us, the client). The initial contract did not show any of the ancillary items that we very specifically asked about except efax. They also do not include tax on the contract so when budgeting/ making financial decisions to switch this is a bit misleading. We were lead to believe that everything that we could possibly be charged for was included. This was not the case.

Best EHR I’ve used!

Commentaires : Our entire practice runs on ModMed EHR and practice management. This is the best business move I have ever made.

Avantages :

EMA (Electronic Medical Assistant) by Modernizing Medicine increased my productivity by 3-fold. That is to say, with this product I can see 3X more patients than I could without it. Charting is meticulous and fast, and visits are completed by the time the patient leaves. Frequently updated to give requested features — updates occur about every 2-6 weeks. Tech support is excellent and responsive. Requests for enhancements are responded to rapidly.

Inconvénients :

Steep learning curve when starting makes it seem intimidating, but after a few days of use, it becomes automatic. Frequent updates sometimes introduce coding errors that need correction

EMA Review

Commentaires : Coding has increased our efficiency and bottom line.

Avantages :

We have EMA and MODMED PM , which saves us from bridging the systems. The physicians and staff have enjoyed the ease of the system. We are also happy with the continual updates. We have sent in suggestions for change over the past 2 years and many of those have been implemented. The support has been really helpful as well

Inconvénients :

The cost of the program and additional modules is substantial.

Commentaires : I am in a 2 person general dermatology and Mohs surgery practice. I was using a paper chart system prior to switching to EMA in 2011, and now have almost 12000 visits documented in EMA. I always thought that when I left the military and entered private practice 16 years ago, I would adopt an EHR system very soon. I quickly realized that it was not easy to find a system out there that could match the efficiency of the single page progress note with anatomical figures that my practice like many others had been using for years. I set a goal to find an EHR system that would make me more efficient, but still allow the convenience of documenting the visit on an anatomical figure like most dermatologists have done for years. I also wanted to be more accurate and complete with my documentation, and preferably be more productive. Finally, I wanted a system that would allow me to maximize face time with the patient and minimize the drudgery of all the paper work associated with patient care. When I started evaluating EHR systems at different dermatology meetings in 2010 and 2011, I did not see a single system that met any of those goals. Then I stumbled upon the Modernizing Medicine booth at the AAD meeting In New Orleans. There was definitely a lot of interest in the product and I was immediately impressed. Finally, a system that appeared to be designed by a dermatologist with all my goals in mind. I have to admit the implementation was not as easy as I expected. The product was relatively new at the time we began and far from perfect, but it has improved by leaps and bounds - and Modernizing Medicine continues to find ways to improve it regularly. Most of my staff has learned to use EMA very quickly, and brand new employees seem to adapt to EMA faster than they do to a paper chart. I estimate it took 6 months to be reasonably comfortable with the system, but with the improvements made in the program now, I suspect that time could be even less for a new user. The coding feature of the program is I think one of its greatest strengths. I learned more about accurate coding in the first 6 months of using EMA than I had in 15 years of manual coding. The coding feature has not only shown me many areas where I was previously under coding, but has also highlighted visits where I previously may have lacked documentation to justify a code. I always take clinical photos of biopsy sites to help me prepare for future surgery. This program does an excellent job of assigning the photo to the patient's visit with a label almost effortlessly. Filling out a pathology request and all the specimen jar labels use to be a pain in the neck with a paper chart. Now, all the pertinent information is collected from the note and in a few clicks the request and labels are done. Not a single call back from the path lab because they cannot read the path request form since we started EMA. The ultimate goal of an excellent EHR system should be to make us a better doctor by allowing us to spend more time thinking about what is actually wrong with the patient, and to provide us tools to arrive at a diagnosis and treatment more accurately. With the ease of documentation and addition of some of the new features such as VisualDx, EMA is very close to achieving that ultimate goal for me.

Evaluation of Modmed EMA

Commentaires : Helps with MIPS.
I dont think there should be a charge for users to attend a yearly conference to learn more about the system they are paying handsomely for

Avantages :

It is capable of producing a comprehensive clear note. The ability to access pictures and notes is good .

Inconvénients :

It requires technical skills that have outstripped our dedicated older workers capabilities. We have to have younger tech savvy assistants do much of the work including path logs and notes. The notes are too long and the assistants have to spend their time with i-pads in hand instead of physically helping the patients and providers. Our overhead has skyrocketed with more personnel and the increased costs to EMA. We have spent many long hours implementing and training with this system and the charges just keep coming

Issues with this rapidly growing company

Commentaires : I truly am happy with the back office EMR but wish I would have asked around about their PM and appointment reminder systems. These 2 areas need a lot of work and unfortunately the company is not good at client relations. I feel they are not up to the average standard for comparable products in appointment reminders and PM.

Avantages :

It has a great user friendly back office EMR system.

Inconvénients :

Their PM service is not good at all. It takes my receptionists and office manager twice the time to input a patient, schedule an appointment, move an appointment, and run routine reports than our previous software. Also, the patient reminder system ( Relatient) is awful. It does not connect in real time to the practice schedule and requires extra work to find out if a patient has cancelled an appointment. This means loss of revenue for the practice. The reminder system is also very redundant and I have had numerous patient complaints over it. The managers in this patient reminder system know there are numerous issues with it but are not allowed to do anything until ModMed approves it which can take weeks. Lastly, even if you want to get out of this portion of the contract, ModMed will not let you. You are forced to pay for it for the full 3 year opt in time even if you no longer use it.

Disappointment in EMR with terrible billing capacity.

Commentaires : Have had 5 different people for our practice Revenue collection cycle over the past two years and have continued to never meet the expectations promised. The EHR part is good but Revenue cycle management is really something to not get involved. No one follows through with tasks and a new person gets assigned for accounts every 3-5 months.

Avantages :

Easy software to use with templates like most EHR, I liked the ease in modifying notes and the IPAD features.

Inconvénients :

The EMR and EHR connectivity with their Billing is horrible.

EMA is great, customer service is bad

Commentaires : My overall experience has been bad because I had a bad implementation of new features (PM lite) followed by enforcement of a contract that extended my end date with them even though we cancelled the PM lite. They could have just reverted to my old contract after cancelling the PM lite implementation and I would have been happy.

Avantages :

user friendly emr system which saved time in clinic

Inconvénients :

The software for EMR called EMA is good and user friendly, saves time in clinic. Implementing new features is a nightmare of discovery calls, introductory calls, unusually long timelines for deploying new services. The customer service is terrible which is surprising considering it is priced at a premium level.

EMR Heaven

Avantages :

A dream product! Makes other EMRs look like a mechanical typewriter EASY to use, makes charting a joy, fact and accurate. rare down times, made for the provider, billing PM system works well A providers dream come true can use on Laptop or IPAD Simple and easy to customize

Inconvénients :

They do not have for primary care yet It does not read my thoughts yet.

Great EMR

Commentaires : Overall it is great. Best on market for derm. I am very happy and think it is the best by far for derm.

Avantages :

Very easy to use. Based on an iPad. Very intuitive. Staff likes using it also. Updates are say to get.

Inconvénients :

Can get pricey. They should not charge for pathology reports but do. Should give more discounts for multiple users.

EMA EHR Feedback

Commentaires : being able to run our quality measures and provide this information to other companies we do business with is very helpful.

Avantages :

It is easy to use and give great notes for challenging claims denied.

Inconvénients :

Sometimes when updates happen new problems occur and take time to resolve

The way EHRs are meant to be

Avantages :

Makes chatting a Breeze User friendly, Cuts charting time in half Codes instinctually & will likely get remimbursed

Inconvénients :

Used for Specialist in Gastrointestinal & Dermatology Would love it if a system was available for Internal - Functional Medicine

Pros and Cons

Commentaires : Overall, Mod Med doesn't work great for the cosmetic side of our practice. Derm has had better results, but it is not well designed for cosmetic patients that pay at their visit.

Avantages :

There are many things I like- it is very intuitive and easy to use, and when you do get stuck, there is a help button that actually works pretty well.

Inconvénients :

My least favorite thing is how clunky it is. It takes way too many steps to complete any simple task. It doesn't save your place either, so you often have to start all over when jumping around from place to place in the software.

So easy to use!

Avantages :

Everything it’s so efficient and constantly being improved. I will think of a way to improve something I submit a ticket and then it’s there!!!!

Inconvénients :

When there is a glitch and the wait period for the resolution, it’s not usually long but waiting is so hard!

Best for ophthalmology

Commentaires : Excellent support

Avantages :

Friendly for non scribe practices. Dual platorm, ipad and web.

Inconvénients :

No significant issues. Very happy with program.

EMA GREAT, PM SIDE NOT GREAT

Avantages :

I like the EMA side of Modernizing Medicine; Super convenient and easy to use.

Inconvénients :

The practice management side has a long ways to go. It is not easy to reverse things in billing ledger, hard to reconcile, and the reports are not easy to run and sort.

Our company has been using EMA since 2012 and it has grown since

Avantages :

Ease of use of the software, also the company always has webinars for new improvements that come out quarterly.

Inconvénients :

sometimes the whole server may go down and take longer than expected to come back up. This takes time away from the company to put in charges .

GREAT product!

Commentaires : Best of bread

Avantages :

Support Feature rich updates monthly Genuinely research needs to add to the product Onboarding and training

Inconvénients :

Interfacing Managing provider custom fields

EMA ophthamology

Commentaires : A fairly nice EHR. Great summarization of encounter screen and a nice portal that allows patients to input some medical history that populates to the exam. The system organizes the data nicely. The opening screen gives great overviews & makes it easy to see previous encounters. The system is very intuitive & easy to use. The chief complaints are easy to input & the questions asked during HPI relate to the specific chief complaint only. This EHR system has 3 major flaws however: (1) It is unable to load all the previous exam findings (for example previous CD findings will not load) (2) Exam data is often deleted & has to be re-entered even when saved. For example if you are performing a post-op exam on the right eye & save your exam but then later go back & try to enter data for the left eye, the entire exam must be re-entered & repeated. The same is true if you start off doing a non-dilated exam & decide to dilate....then the entire anterior segment exam must be repeated. Most users avoid this by not entering data from the exam screen but instead doing it from the diagnosis/impression screen but of course this would create an incomplete record (it does not have retinal findings like CD included in the exam notes). If they could fix these 2 problems the software could be great!

Commentaires : I am the front office supervisor for a large dermatology practice, which went live with Modernizing Medicine EMR on October 1, 2012. We have 3 locations and the implementation took about 6 weeks with online webinars for all staff, especially the Medical assistants and providers. We do have super users, which are the clinical manager and providers, who had one on one training sessions. Modernizing medicine sent trainers when we went live, which was a great help. Our providers brought the trainers back a few months into EMA to help further the front office and back office with any loose ends. The support has been very good and the turn around is very efficient. The front office has found our messages are turned around at a much faster rate without charts! The patient gets their answers at a faster pace, and over all it works well. The system is user friendly and very easy to teach. This has been the only EMR system we have implemented, and it being Dermatology specific is wonderful. I highly recommend Modernizing Medicine because we have a different practice management system and we can operate both of them very well together. The benefit of going paperless is amazing and streamlines the front and back office to work together for quality patient care.

BECOMING MODERN

Avantages :

MODERNIZING MEDICINE HAS A VERY EASY CHECKIN AND CHECKOUT SYSTEM. EASE OF USE ON THE PMA SIDE IS GETTING BETTER DAILY

Inconvénients :

THE REPORTS RUNNER IS NOT VERY USER FRIENDLY.

Ema makes being a solo practionnioner not solo

Commentaires : excellent

Avantages :

Ease of use. logical connections for diagnosis and treatment

Inconvénients :

nothing no complaints Having to press submit without any complaints