Avis clients sur Maintenance Connection

Software Review

Commentaires : I highly recommend purchasing this program for any company that needs to track their equipment. This can track your hours, parts used & stocked, purchase history, equipment history, PMs and have all your vendors and manufactures a click away.

Avantages :

This is a very good CMMS. I have worked with several since 1985. Maintenance Connection's gold is in the reports. No other program offers this type of option. It cannot be beet. As a super-user I can tell you the reports function gives you every possible option to track your documentation and report it to those that need it.

Inconvénients :

The MC University training program needs help. I have been very dissatisfied with it. They do not take into account actual uses of the program. The writer probably hasn't actually used the program in real world as I have for 12 years.

Great Product

Commentaires : This is a good product and the company really stands behind it. I have used competitor software and it doesn't have the same capabilities that MC does.

Avantages :

It is visually appealing and not too cluttered like competitor software. The average user can get started quickly with a short introduction.

Inconvénients :

Running scripts is complicated. I have had to reach out to support to help with the SQL. More push button options would be helpful.

limited usefulness with Ipads

Commentaires : Our technicians use Ipads to access the program, and they are very limited in what they can see and do. When work orders are in a complete status, they are not easily accessible form the ipads, which limits the information the next shift has to see what has been done. The work orders only have a very small text line so it is awkward to type in and to see detailed notes or reports from the Ipads. Since the techs cannot access the information, the reports tend to be very brief and lack details that could help other techs if the same problem comes up again. The company wants to save money on the number of computer logins, so techs do not have regular access to see the work orders on a computer, and the program works differently between the Ipad and computer so they cannot use the computer efficiently when they do manage to get access through one. I have tech level access, but still receive automated reports which can be helpful to see what is going on; I do not see what flexibility there is with creating new reports or using the program to track specific techs or shifts.

Avantages :

It is helpful in tracking work that needs to be done. It makes assigning projects to specific technicians easy, and tracking how long it takes to complete projects.

Inconvénients :

Tablet program is awkward and very limited use when used on its own.

Benefits of using Maintenance Connection

Commentaires : We are using the desktop version to plan and analyse our PM strategy and work orders. The trades staff on the floor use the mobile version which will run on most tablets via a standard browser at all our plants to record all breakdowns of assets which is then analysed each month to identify reoccuring faults or assets that are regularly failing. A strategy is then put in place to eliminate the root cause of the issue.
The trades staff can also access asset information via the tablet (such as manuals, procedures) that are directly linked to the asset or the work order.
We are now seeing huge gains in efficiencies in the inventory section of our business due to the automatic reorder functionality for inventory as the trades staff directly book out parts used. once a work order is entered on the tablet, the trades staff can look up parts that are used on that asset and see how many of those parts are in stock and the location of the bin in the store .

Avantages :

The ease of use in the configuration of MC is far better than what I experienced with different vendor. Most user options are a setting that the local administrator can change via a tick box option. The in built reporting and dashboard suite are very easy to pick up and customise reports and dashboards to your companies individual needs

Inconvénients :

The only problem I have found with the software is now that we are starting to use more features of the program at a higher level we are finding small bugs. These bugs don't affect the basic functionality and the support staff are brilliant in identifying the issues and passing the issues on to the developers to develop a fix.

CMMS Software You Can Use

Commentaires : We have been able to implement MTBF tracking and starting to analyze the data we've been collecting to help put the top issues to rest. Their customer service team is top-notch, they are there to answer any questions or issues you might have. Kudos to them and all of their quick responses!!

Avantages :

The simplicity of initial setup and the ease of daily use is one of the best things about Maintenance Connection. The software is very intuitive and is designed with the end-user in mind. Their community area (MC User Connect) is a great part of the package - there's a Product Suggestion area, on-demand learning videos, and a library that holds a great amount of instruction if needed.

Inconvénients :

If you are using Maintenance Connection to connect multiple locations or facilities under one system, there are some areas of the software that need to be location specific, such as Failures - all 8 of my facilities do not share the same failure codes - we each have different equipment and machinery.

Maintenance Connection Review

Commentaires : The software is extremely user-friendly and functionality. It is capable of handling much more than asset management, preventative maintenance, protocols, and task tracking. It even has a process of evaluation for collective requests and budget control.

Avantages :

Maintenance: calendar-based maintenance planning to facilitate preventive/predictive maintenance. Since automated alerts are sent, periodic maintenance is required, essential maintenance is hardly ever forgotten.

Inconvénients :

Provides only a few tools for creating ad-hoc or tailored reports.

Easy way to submit work orders to get things done!

Avantages :

As a user, I appreciate being able to submit and follow up on work orders sent to facilities. They are able to organize and assign tasks to their crew. It's easy to sign in and a user friendly interface

Inconvénients :

I am not sure from the programming end when it comes to formatting, but I was wondering if there was a way to save certain information. Currently, we have a complicated drop down menus for each section. It's complicated because there's so many categories, but I would like to have a "saved profile" for certain things like location, site and other features to make requests quicker.

MC has been very helpful in building a maintenance management system from the ground up

Commentaires : Helps me manage my maintenance items and spare parts on a day to day basis

Avantages :

The flexibility built into the software is very nice. It is easy to customize forms and make the software work towards your advantage.

Inconvénients :

It would be nice to see more attention directed to non-cloud based users. It is hard to take advantage of all of the features of the software as a non-cloud based user.

A robust maintenance management and request platform

Avantages :

Multiple features, from drafting work orders to tracking follow-up WOs. Flexibility to close it on your own or request the appropriate personnel to do it. Useful email notification feature of completed WOs and PMs as per your process area.

Inconvénients :

It maybe my organization using a particular old version of the platform, but the UI and ease of use can be of huge improvement, streamlining simplicity would a point of focus for better usage.

Great Software for a Reasonable Cost

Avantages :

This software provides everything your maintenance programs needs and more, for an incredibly reasonable price.

Inconvénients :

Not really any complaints at all. It works very well.

MC Review by EOG Resources

Commentaires : I will recommend MC to anyone. There's so much that you can do with this program, it amazes me that I find something new each week. We track: Asset Moves, Calculate Usage Fees for Equipment, Track Run Hours, PM Schedule, Labor Records, plus many more. We have spent more money than expected in custom work, but support has worked well with getting everything needed, minimized the cost and/or came up with better solutions. The support team, especially who I deal with on a regular basis, throwing new ideas at (Arlene, Randy and Dan), are all extremely helpful. MC tracks more than what we originally planned for, maintains a good schedule, and will soon be company wide here at EOG. Different divisions all over the US with EOG have heard so much about how it's helped the South, that I've been getting phone calls and emails asking, How does it work? What do we need to do? Do you think it will help? etc... Definitely has been well worth the money spent and has saved us a lot of money in return.

Avantages :

Maintenance Connection (MC), has definitely helped us keep track of our equipment in the field. Our maintenance records are much easier to get to and review. We are able to diagnose and stop prevent future crashes based off the history reports. We have minimzed our spreadsheet use. I myself have stop using over 15 spreadsheets. We've been able to export our reports and link to a small access database to run numbers for accounting. This normally took everyone 1-2 weeks and now MC has allowed us to cut our time back to 1 day. Our company has to deal with State Regulations for Emissions/Greenhouse Gas. We've been able to implement so many flags to make sure we stay on top of our testing, run hours and our facility emissions. MC has been very flexible on what we can add, change and customize to fit our needs.

Inconvénients :

Based on how MC was initially set up, we've had to make quit a few customizations to the program to fit our needs. We have several more projects in works now. The program is set up to do what we want, but the way our company is set up, we have to take different steps to get to that end result. In the end, it cost a little more for each customization. I would definitely like to see, in the future, an easier way to keep the overall history in an upgrade would be nice, to fit our needs better when we have Assets and Parent Locations they change often.

Great way to track asset maintenance

Commentaires : I have used this software for 10 years as both a maintenance supervisor and as a preventative maintenance coordinator. Customer service is fantastic.

Avantages :

The available features: work order system, preventative maintenance scheduling/tracking, purchase order processing, and asset management. Many features are available for a wide variety of applications. Their customer service is second to none in similar kinds of software.

Inconvénients :

Some of the ways that specific features of the program don't interact with each other very well or something that seems easier to execute takes additional steps or mouse clicks to complete. Since the last update, I have noticed more problems - I am not a huge fan of the update. I also don't like being forced to track the majority of work orders by target dates.

Work orders and procedures are great, reporting is complicated

Commentaires : Overall on a day to day basis, it works out very well. When it comes to Asset management, it has to be done correctly from the beginning, otherwise there's no way to fix it later. This is suppose to be useful for every employee but it seems you need specialists in your company to handle reporting and troubleshooting.

Avantages :

Creating work orders, both automatically and manually are very easy. Adding time and creating procedures to add to work orders are easy too.

Inconvénients :

Creating a report to show specific data always requires that i get assistance from customer support whom shows me what seems like hidden features in the software and uses terms im not familiar with. Offline version has problems with loading or not pulling a work order when it fits all the requirements, and then releasing it back to CMMS takes a long time.

Excited to learn more!!

Commentaires : We are excited to see the full potential of this software in our environment. It was purchased over years ago and we are really just beginning to use it primarily for our vehicles at this point. We look forward to using it for our lifts and hopefully our facilities, as well. Customer service is great. I feel the MCU should be included in the annual subscription. The videos and technical help is not as helpful as calling. Videos like the ones used in Lynda.com would be more helpful. I think the checkpoint is great, but feel the sessions go too fast and should be a little more in depth. They have to move fast to stay on schedule, so maybe recording them and posting after the event or even sending to attendees afterward. Possibly even sell as a one time subscription to businesses that didn't attend??

Avantages :

CUstomer service is awesome, comprehensive reports, great for asset management, etc.

Inconvénients :

Not intuitive, ease of online help.

Heavy User

Commentaires : Customer service is great when there are issues with creating reports, ect. The problem is that the system is so non intuitive that it seems like even after using MC university and working with the system for 8 years I still pull my hair out trying to set up reports, change data fields, and get pictures to integrate properly...ect.
It's a major head ache and causes a lot of wasted time. Honestly the interface is a nightmare, and without a sql coding genius on staff, it's impossible to make certain things work.

Avantages :

It's a powerful piece of software, lots of reporting capabilities.

Inconvénients :

Random bugs that have in the past caused loss of actual hours to work orders. The only way to recall the data was an entire data base roll back, which would cause even more harm to our system.

Easy to use & helpful support.

Commentaires : A more organized work order system, of which we had nothing before.

Avantages :

Easy to use! We manage over 100 pieces of equipment and over 3000 inventory items, so it's nice to have all of our data in one place. Reports are easy to create, and I have had nothing but excellent support from the help desk on several occasions.

Inconvénients :

No ability for the user to add multiple items (for example, inventory). It all has to be done by MC staff - would love if the option was available to us.

Best Supported Software We've Ever Had

Avantages :

It's ability to notify people, organize work flows, and provide the information that is needed to everyone that uses it.

Inconvénients :

Support for the Canadian products (Tablet Hybrid) is not at the same level as the core company. If the Canadian support team had the responsiveness I've become accustomed too, then this wouldn't be a con.

MC is one of the most versatile and innovative software ever used

Avantages :

MC is a very versatile product. It has enabled me to enhance the productivity and overall performance of my department in the shortest space of time. MC software has the ability to provide third party support and offers the options to link these as well, making the overall experience more user friendly

Inconvénients :

The time it takes to have a new employee trained up to the administrator level can be tedious, however its worth it, to have another capable hands on deck makes the job a lot more efficient

Great program with more than enough options to satisfy the most demanding of users.

Avantages :

The interface is very user friendly. Everything from entering work orders to printing off detailed reports is quite intuitive. I particularly appretiate the asset history records.

Inconvénients :

Printing off task lists in a readable format can be tricky from the software. There are however several export options available which complete the process adequately.

MC allows me to do my job; I'd be lost without it.

Commentaires : I couldn't do my job without Maintenance Connection.

Avantages :

Customized reports allow for an endless variety of information, and enable my company to make informed decisions.

Inconvénients :

The lack of customization options without paying additional money make us think outside of the box to sometimes get what we need.

MC people are easy to get along with, very hopefully and most of all patient. The system works to.

Commentaires : promotion

Avantages :

Ease of use entering information. Ability to change the field names. Ability to make certain fields required and hide others. Being able to separate information based on things like repair center, shop, supervisor.

Inconvénients :

lack of customization per customer. Certain menus should be customized by customer and not MC required to make the changes.

Great Maintenance Request, Asset Tracker, and Preventative Maintenance program

Avantages :

Its very easy for users to submit a request. And its very easy for our maintenance technicians to complete work orders. There are also a bunch of custom settings and buttons we can add to make it specific to our organization.

Inconvénients :

Some of the default templates have a ton of information that I wish we could remove. This is definitely not a big deal, but it would be nice to remove some of the buttons and features we don't use to clean up the user experience.

Maintenance is not always the easiest for me, but working with it a little can resolve any questions

Commentaires : It makes reporting for our department so much easier. Once reports are created you can do just about anything. I love that you can export them to Excel and manipulate them however you see fit.

Avantages :

i appreciate the different reports you run. I also like that I can save reports only for myself that keeps others from manipulating.

Inconvénients :

I feel like I am always clicking a second button to select apply or save. For example, in reports, you have to select the report and then hit Run Report. Couldn't you just go to the next page immediately? Nit picky, I know.

Kristie

Commentaires : Overall, customer service is very good, WHEN you can reach someone. Getting a call back or response in a timely manner does not seem to be a high priority with Maintenance Connection. This is sad because overall I feel the product is good, but customer care seems to be very low priority over the past year.

Avantages :

It is user friendly and has the capability to fit the needs of multiple level users.

Inconvénients :

Customer service is lacking. One of the main reasons we purchased this software program was because of the translation tool and it does not even work correctly. Extremely dissatisfied with the feedback and the customer service on this in particular.

Easy to use compared to other CMMS I've used

Avantages :

Easy of navigation between work orders & locations. Ability to search for asset history. Generally user friendly overall.

Inconvénients :

When I generate a work order I don't received the email notification of work order for my records. Also adding labor hours for the 1st time , dropdown menu doesn't have calendar window and will not save the first time . Calendar for labor hours will only populate after being save once first.