Avis clients sur Agorapulse

Note moyenne

  • Note globale
    4,6 /5
  • Facilité d'utilisation
    4,6 /5
  • Service client
    4,8 /5

En savoir plus sur Agorapulse

Outil tout-en-un de gestion de réseaux sociaux

En savoir plus sur Agorapulse

533 avis affichés

Alexandre R.
CEO
Marketing et publicité, 11-50 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    4 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Source : GetApp
  • Publié le 18/02/2020

"Très bonne expérience !"

Avantages: Nous recherchons un outil user friendly et facile à prendre en main au-delà des fonctionnalités de base attendues. Mission plus que réussie ! Agorapulse est très simple à prendre en main et à administrer.

Inconvénients: Tout est parfait ! ... Sauf l'application mobile ou iPad il faut bien l'avouer. Je sais que l'équipe l'a bien en tête et inscrit sur la roadmap.

  • Source de l'avis 
  • Source : GetApp
  • Publié le 18/02/2020
Utilisateur vérifié
Directrice de la Publication
Services d'information, Auto-entrepreneur
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
    3 /5
  • Facilité d'utilisation
    3 /5
  • Fonctionnalités
    3 /5
  • Support client
    4 /5
  • Rapport qualité-prix
    1 /5
  • Probabilité de recommander le produit
    5/10
  • Source de l'avis 
  • Publié le 02/10/2019

"Les plus et les moins d'AgoraPulse"

Commentaires: Avis mitigé pour l'instant. Le community management n'est pas mon coeur de métier, je n'ai donc pas encore eu le temps d'approfondir toutes les possibilités. Mais au vu du prix de l'abonnement de base, je ne suis pas sûre de reconduire l'abonnement lorsqu'il arrivera à son terme.

Avantages: Permet de gagner du temps en gérant l'ensemble des réseaux sociaux depuis une même plateforme, avec possibilité de planifier les publications et de suivre et classifier les échanges avec les membres des différentes communauté.

Inconvénients: Un certain nombre de fonctionnalités ne peuvent pas être activées en raison des politiques propres à chaque réseau, ce qui limite considérablement l'intérêt de la plateforme et oblige à intervenir en direct sur chaque réseau. Le prix également, très élevé.

  • Source de l'avis 
  • Publié le 02/10/2019
Utilisateur vérifié
Directrices Artistique
Design graphique, 2-10 employés
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
    4 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    4 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    4 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 22/05/2020

"Agorapulse, le logiciel adapté au community management"

Commentaires: Gain de temps, souplesse d’utilisation

Avantages: Facile d’utilisation, support commercial et technique réactif et à l’écoute.

Inconvénients: Manque l’acces a certains reseaux sociaux

  • Source de l'avis 
  • Publié le 22/05/2020
Etienne H.
Community Manager
Administration publique, 1 001-5 000 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    4 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    3 /5
  • Probabilité de recommander le produit
    7/10
  • Source de l'avis 
  • Source : GetApp
  • Publié le 18/10/2019

"Un outil très pratique et facile pour ne rien rater autour de vos communautés"

Avantages: La simplicité d'utilisation de AGORAPULSE est un véritable atout. Sa solution mobile est excellente et permet une gestion rapide. La rapidité de réponse en cas de support est présente.

Inconvénients: Le prix reste plus important que d'autres plateforme. Il manque aussi un peu de données statistiques autour.

  • Source de l'avis 
  • Source : GetApp
  • Publié le 18/10/2019
Amy M.
CEO, Marketing Director
Marketing et publicité, 2-10 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    4 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 23/11/2020

"Most robust with client approval process"

Commentaires: We have loved the support team, taking advantage of Social Media Manager School with our annual plan, and the network of users we've met along the way. The tool has blown all our past tools (Loomly, Buffer, HeyOrca, Zoho) out of the water.

Avantages: Our team has enjoyed using shared calendars with clients. The approval process has been easy for our team and clients. Reports are simple and beautiful, eliminating our need for additional weekly reporting tools.

Inconvénients: We could really use a "pause all content" option or kill switch for a brand or account. Especially in 2020, this function would be helpful. The queue/category workaround is clunky. A client approval process for queues would also be beneficial. Without the ability to have clients approve that content, queues are useless to us, unfortunately.

Réponse de l'éditeur

envoyé par Agorapulse le 10/12/2020

Thanks for sharing your experience with us!
I am so glad to hear that you've enjoyed working with our Shared Calendars.
I've just added your vote to the suggestion to add a "pause all content" button.
Again, thank you for sharing that suggestion with us!

  • Source de l'avis 
  • Publié le 23/11/2020
Matt T.
Chief Executive Officer
Services et technologies de l'information, 2-10 employés
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    4 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 27/08/2019

"Recommending AgoraPulse for Social Media Management Platform"

Commentaires: Overall, I have had a great experience with AgoraPulse. One time, I had a problem with a feature that I couldn't figure out, I contacted their support and within a day they got back to me with a video showing me the steps I needed to accomplish what I needed. They were very helpful.

Avantages: When I moved over to AgoraPulse, I first noticed that the interface was very clear to understand and intuitive to use. I am very busy and social media is a critical part of my business so I appreciated how it quickly I was able to get up to speed on using AgoraPulse's features. At present, I am running 5 social media accounts for my business and AgoraPulse keeps all my streams neatly organized. It helps me see urgent messages from my customers and I can respond directly to them AgoraPulse. My favorite feature overall is the schedule queue feature that allows me to post throughout the day on a schedule that I set based on when I believe my audience most wants to receive their content!

Inconvénients: Overall the platform works great and I strongly recommend it. My complaints are pretty minor.
1. After I log in on my browser; AgoraPulse opens in a new browser window, however the original tab the landing page stays open and flashes a notification icon at me. I always have to close that tab to make the notification go away. It's minor but it's annoying.
2. I use the Queue feature a lot and I have multiple schedule queues. However, I am not able to sort the order fo the queue's in the drop-down list. Again, it's minor but I post a lot so it is annoying that I can't sort this list the way that I want.

Réponse de l'éditeur

envoyé par AgoraPulse le 03/09/2019

Hi there Matt,

Thanks for sharing your Agorapulse experience with Capterra readers. I love hearing about your successes using the publishing queues. As far as reordering queues, what drop down list do you mean? There is a drag and drop functionality but I'm not certain it's in the same place that you're talking about.

Here's to your continued social media success!
Lisa

  • Source de l'avis 
  • Publié le 27/08/2019
Tanisha H.
Communications Specialist
Gestion de l'enseignement, 1 001-5 000 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    4 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    4 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    4 /5
  • Probabilité de recommander le produit
    8/10
  • Source de l'avis 
  • Publié le 26/01/2021

"So far, so good"

Commentaires: Overall I have had a good experience.

Avantages: I like the abliltiy to plan ahead and repeat posts without having to recreate them everytime. I also like that my team can proof posts before we send them out.

Inconvénients: I do not like that I have to jump through hoops to go back and make an edit in Facebook, and I hate that the reports are not included in the huge price that we already pay. Reports should not be an add on feature.

Réponse de l'éditeur

envoyé par Agorapulse le 05/02/2021

Hi Tanisha,
Thank you for your review!
Unlimited reports are included with every Agorapulse subscription. We did release a new add-on a few months back that allows you to build customized reports with data from multiple social profiles.
However, unlimited individual reports (and exports) are and will remain included with every plan.
We are currently working on new publishing options that will help you schedule (and edit) your content faster.
We hope that you'll like them!
Again, thank you so much for your comments!

  • Source de l'avis 
  • Publié le 26/01/2021
Alexa B.
social media associate
Vente au détail, 201-500 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    3 /5
  • Facilité d'utilisation
    2 /5
  • Fonctionnalités
    3 /5
  • Support client
    3 /5
  • Rapport qualité-prix
    3 /5
  • Probabilité de recommander le produit
    1/10
  • Source de l'avis 
  • Publié le 20/10/2020

"Review"

Commentaires: Generally easy to use but not as advanced as we would like.

Avantages: The listening tool is easy, including the IG API.

Inconvénients: That you cannot separate facebook comments from ad comments.

Réponse de l'éditeur

envoyé par Agorapulse le 29/10/2020

Thanks for the review, Alexa. Have you tried the inbox filter to separate the Facebook paid comments from the organic comments? It's a helpful way to separate them.

Lisa at Agorapulse

  • Source de l'avis 
  • Publié le 20/10/2020
Adam H.
Co-Founder
Automobile, 2-10 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    4 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    4 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    8/10
  • Source de l'avis 
  • Source : GetApp
  • Publié le 02/11/2020

"The Best I Have Used, But Always Room To Grow"

Commentaires: Very, very positive. The couple of times that I have needed help with something the staff was there immediately and helped. Also, when COVID first hit Agora was more than willing to forego a month's payment until we knew what was going to happen to our company. Zero pushback, zero arguing. That speaks VOLUMES of the kind of company you are.

Avantages: What I like most about Agorapulse is it the LEAST finicky social media scheduler that I have used. I have tried others (if you can publish the names of other companies: Hootsuite, Buffer. If you can't, just delete this line) and with those I was CONSTANTLY having to fix something. You can tell immediately that Agorapulse is in a different league than other social media schedulers. It is meant for managing multiple different accounts and to scale to use with teams. I recently brought someone on to help with some basic scheduling and I just had to simply add them, give them privileges, they scheduled the content, sent it to me to review and I could review and accept quickly across all of the socials. Easy, breezy, lemon-squeezy.

Inconvénients: The only large con I can find about the software currently is not being able to easily adjust a post when it is scheduled across multiple different accounts. Example: I have a company that is in several different countries and as such different time zones. If I want to adjust some wording in one of those countries profiles I have to duplicate the original post and then schedule just that countries post. I realize I am probably in the extreme minority that has this problem but just wanted it known. The only other gripe is it's integration with Instagram, but that is NOT Agorapulse's fault. Instagram is a such a diva software to work with and it hates any sort of efficiency or outside API integration. It could honestly leave tomorrow and I would care less.

Réponse de l'éditeur

envoyé par Agorapulse le 03/11/2020

Hi Adam,

Thanks so much for this review. It's fantastic that you've found our publishing scheduler to be next-level.

As far as the Instagram API goes -- oy, don't get me started :) I also hear what you're saying about editing for different time zones. I'll talk to my product team about this one.

Warm regards,
Lisa Kalner Williams
Product Marketing Director
Agorapulse

  • Source de l'avis 
  • Source : GetApp
  • Publié le 02/11/2020
Dan F.
Social Media Manager
Automobile, 1 001-5 000 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    4 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    9/10
  • Source de l'avis 
  • Publié le 10/11/2020

"One of the Best Social Media Scheduling Platforms"

Commentaires: I am very happy with this tool and recommend using it.

Avantages: AgoraPulse is one of the best Social Media Scheduling tools I've ever used - and I've experimented with many platforms. Some of the features I like about AgoraPulse are: Listening - Most platforms do a bismal job helping you listen (or search for key words related to your organization) on social media. Not only does Agorapulse do a fantastic job of this for us, but they have also integrated the ability to comment on posts through your company's Facebook Ad Account. Usually, this isn't the case. Usually, if you want to see those comments, you have to visit Facebook's Ad Manager and navigate your way through menus and options - PER EACH AD - to get to the comments. Exhausting, right? Agorapulse brings it all into the platform and even allows you to filter those comments in or out of your "listening" dashboard or routine. Magnificent! Automation/Queues - Queues allow you to post content at different times on different days. The beauty of a queue gives the content creator freedom to stay in the creative mind without having to worry about minor date and time details. We want all of our posts to reach as many people as possible but it's hard to switch from left-brain to right-brain thinking every 2 minutes. With a queue, since you've already established the best dates and times per social platform, all you have to do is churn out creative content and allow the queue to works its magic. Again, this makes life so much simpler!

Inconvénients: Unfortunately, the Calendar View does not have the ability to "drag & drop" posts from one date to another. It may seem useless or insignificant but when you load your calendar with 20-40 posts per week across three different social platforms, editing posts 1x1 is rather cumbersome.

Réponse de l'éditeur

envoyé par Agorapulse le 17/11/2020

Hi Dan,

So glad to hear how much you're liking managing your social media profiles with Agorapulse. Isn't the inbox treatment of ad comments a super time saver?

You can definitely drag and drop content on your publishing calendar. Reach out to our sales team for more information.

Warm regards,
Lisa at Agorapulse

  • Source de l'avis 
  • Publié le 10/11/2020
Andrew A.
Marketing Director
Fabrication électrique/électronique, 11-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    4 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 12/01/2021

"Makes Social Media Management a Breeze"

Commentaires: AP has completely revolutionized the way we approach and manage social media. It provides us with one simple and easy to use platform that stops us wasting time jumping between various social media platforms to schedule and pull in analysis. This allows us to be more agile when responding to customers. The multiple users allowed also allows our support and marketing teams to seamlessly collaborate and ensure every customer is paired with the right person to answer their questions. It also saves zillions of emails flying back and forth. It is also worth mentioning I'm always very impressed with the rapid customer support and continuous improvement to AP product proposition. It has made staying very easy.

Avantages: The scheduling tool made the normally unmanageable task of scheduling the same post across multiple social media channels incredibly easy. It is intuitive and saves a serious amount of time. It also allowed us to schedule everything a week in advance meaning we spent less time scheduling and more time interacting with customers and analyzing and their engagements. Meaning we are able to keep getting smarter. The assign tool is excellent for collaboration and saves us having to send an email to a colleague who may be in a better position to get back to the customer.

Inconvénients: I would really like to see an extensive media library. The ability to reuse images and videos that have already been uploaded would save a lot of time. I would also like to see functionality similar to Later's 'Link in Bio' functionality. If this is possible (Instagram API dependent I know) then we would have no reason to ever leave the comfort of Agora. For us the one feature we never use nor understand is the publishing list. I would also love to see a 'landing page' feature so you can send customers directly to bespoke LP from social media posts without having to get IT involved.

Réponse de l'éditeur

envoyé par Agorapulse le 22/01/2021

Hi Andrew,
We were blown away by your positive words, we really appreciate the time you took to write such a detailed review!

  • Source de l'avis 
  • Publié le 12/01/2021
Kylie C.
Co-owner
Marketing et publicité, 2-10 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    Sans note
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    8/10
  • Source de l'avis 
  • Publié le 16/12/2020

"Great for teams!"

Commentaires: Overall, I'm very impressed with what AgoraPulse has to offer. It's a little more expensive than I wanted it to be, but it is worth it. I can't imagine going back to any other software.

Avantages: I like that you can easily assign stuff in your inbox to team members. Sending the product for review is very helpful too. I also appreciate the fact that I get a notification as soon as something might be wrong and then again when it is fixed. With other software I've tried, you don't know something is wrong until a post doesn't go out.

Inconvénients: I do wish there was a way to manage Google My Business through AgoraPulse. I heard that's coming, so hopefully in the future!

Réponse de l'éditeur

envoyé par Agorapulse le 30/12/2020

Thanks so much for your comments, Kylie!
We're very grateful for customers like you and hope you stick with us for years to come.

  • Source de l'avis 
  • Publié le 16/12/2020
Lynne L.
Jr. Manager, Social Media
Philanthropie, 51-200 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    4 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    9/10
  • Source de l'avis 
  • Publié le 01/12/2020

"Amazing value for publishing & analytics! Excellent customer service"

Avantages: The best part is the amazing customer service! They are responsive and generally have a good response for everything - including an idea to workaround if needed. The interface is nice and user-friendly. It was easy for team members to get used to the publishing and analytics tools. The crowd favourite is the ability to publish to (and edit for) multiple channels easily from one place. The price is incredibly accessible, especially for a non-profit like us! Love the system for addressing clients' wishes - we can vote and comment on them, and get updates when they're being worked on or the opportunity to consult with an AP team member on them. Overall I feel more efficient using AP.

Inconvénients: I had to add all 40 social accounts myself, which was long. I believe this is being fixed soon (if not already). They really need to add a draft option and/or option to add notes to the calendar to address the lack of ability to plan social posts using AP. Again, this is something that seems to be on their radar. There are other, smaller limitations, like not being able to schedule (or upload a carousel) from the app. Social listening can definitely become more sophisticated, and I'm confident it will.

Réponse de l'éditeur

envoyé par Agorapulse le 14/12/2020

Hi Lynne,

Thanks for the fabulous review!
Our team is thrilled you're happy with our service!
And yes, you're right! We are already working on some pretty awesome features that I'm sure you will like. :-)
Stay tuned!

  • Source de l'avis 
  • Publié le 01/12/2020
Ryan L.
Product Manager, Channels
Télécommunications, 51-200 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    Sans note
  • Rapport qualité-prix
    4 /5
  • Probabilité de recommander le produit
    9/10
  • Source de l'avis 
  • Source : GetApp
  • Publié le 15/02/2021

"Simplified Management for Multiple Social Networks"

Commentaires: Agorapulse makes it easy to post content, engage in social listening, and respond to comments for multiple networks. It saves me a lot of time as opposed to using each separate network.

Avantages: The main thing that set Agorapulse apart for us was the advanced reporting, which makes it easy to share social media ROI with executives.

Inconvénients: No issues I can think of. It would be nice to combine reporting for multiple networks without additional fees.

Réponse de l'éditeur

envoyé par Agorapulse le 23/02/2021

Thank you so much for taking the time to leave us this review, Ryan!

  • Source de l'avis 
  • Source : GetApp
  • Publié le 15/02/2021
Tiffany R.
Founder, CEO
Hôpitaux et soins de santé, 51-200 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 19/11/2020

"Just Do It"

Commentaires: It's easy to implement, great for team coordination and effective.

Avantages: The reports are absolutely huge. Tagging content is easy, collaborating between team members is easy

Inconvénients: Adding features is expensive (like adding a competitor for report purposes). Adding team members is expensive too, which is a downside for us.

Réponse de l'éditeur

envoyé par Agorapulse le 24/11/2020

So glad your team is making great use of the reporting, labelling, and collaboration features! We take pride in our user friendly dashboard and it's great to read that it saved you several trips to our support team. (Though do know that our support is available around the clock for you.)

Warm regards,
Lisa Kalner Williams
Product Marketing Director
Agorapulse

  • Source de l'avis 
  • Publié le 19/11/2020
Darren K.
Commercial Director
Hôtellerie, 51-200 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    4 /5
  • Probabilité de recommander le produit
    9/10
  • Source de l'avis 
  • Source : GetApp
  • Publié le 26/10/2020

"Easy to use dashboard and great for teams"

Commentaires: Having one social media inbox to manage means we are able to respond quickly to our guests and the publication calendar allows us to build a content strategy across different elements of the buisness.

Avantages: Using Agora Pulse we found it easy to organise our different accounts in the dashboard, review messages, comments and interactions as well as assigning tasks to different members of our team when publishing new content.

Inconvénients: It would be great if we could publish stories within the desktop version of Agora.

Réponse de l'éditeur

envoyé par Agorapulse le 29/10/2020

Hi Darren,

It's great to hear how well Agorapulse is working for your marketing team. Did you know that you can schedule Instagram Stories on desktop with mobile notifications? That's what the Instagram API allows third parties to do at the moment. If you're interested in learning more, definitely reach out to our 24/7 support team.

Warm regards,
Lisa at Agorapulse

  • Source de l'avis 
  • Source : GetApp
  • Publié le 26/10/2020
Alyssa B.
Marketing
Construction, 51-200 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    4 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    4 /5
  • Probabilité de recommander le produit
    9/10
  • Source de l'avis 
  • Publié le 18/01/2021

"Very handy tool"

Commentaires: This software helps me be able to post to social media on 10 different accounts, super simply

Avantages: The feature that stuck out the most to me and helped me decide to purchase was the direct Instagram integration. I had tried other software that needed 3rd party software and a bunch of steps just to schedule a post to Instagram. Agorapulse will schedule it and easily send the information to your phone app so its just a click away from posting.

Inconvénients: The things I like the least are just tiny improvements that need made, however the app has an EXTENSIVE request system that allows you to request features, upvote/downvote, and see feature developments progress which I really enjoy. They are constantly adding new features and updates.

Réponse de l'éditeur

envoyé par Agorapulse le 22/01/2021

Hi Alyssa,
Thanks so much for leaving such a detailed review!
We are so glad to hear that our tool is helping with your daily tasks.
If you have anything else to add, please let us know. We're always here to help!

  • Source de l'avis 
  • Publié le 18/01/2021