Avis clients sur Stripe

Un service déplorable et une confiscation injuste de fond

Avantages :

Nul, Un service déplorable et une confiscation injuste de fond

Inconvénients :

Je suis extrêmement mécontent du traitement que j'ai reçu de la part de Stripe. Cette entreprise prétend offrir un service de paiement en ligne fiable, mais mon expérience prouve le contraire. J'ai été bloqué sans avertissement et sans raison apparente, laissant mes précieux 5800€ prisonniers de leurs mains avides.Non seulement Stripe a agi de manière irresponsable, mais ils ont également fait preuve d'un manque total de transparence et de professionnalisme tout au long de cette situation déplorable. Les raisons de leur décision arbitraire restent un mystère pour moi, et leur support client a été inexistant, m'ignorant complètement lorsque j'ai essayé de chercher des réponses.Comment une entreprise prétendument sérieuse peut-elle se permettre de confisquer des fonds sans fournir la moindre explication ? Cette attitude témoigne d'un mépris flagrant envers leurs clients, et je suis convaincu que mon cas n'est pas isolé. Il est clair que Stripe se considère au-dessus des règles et qu'ils se comportent en tyran financier.Je conseille vivement à tous ceux qui envisagent d'utiliser les services de Stripe de reconsidérer leur décision. Ne tombez pas dans le piège de la facilité et de la popularité de cette entreprise. Leur manque de respect envers leurs clients est inacceptable et ne devrait pas être toléré.J'espère sincèrement que mon commentaire contribuera à pousser Stripe à revoir ses pratiques douteuses et à restituer les fonds qu'ils ont indûment confisqués. Aucune ent

Phase de monetisation - les clients deviennent de portes-monnaies

Commentaires : Nous déconseillons fortement. Nous avons investit dans une API mais étant donné l'insatisfaction globale nous nous sommes tournés vers un autre système. C'est le jour et la nuit. Si vous êtes hésitant, ne succomber pas aux quelques Euros offerts à l'ouverture car le prix se paiera plus tard maintenant que l'entreprise est en phase de déshumanisation et de monétisation.

Avantages :

Pas de fonctionnalités que l'on ne retrouve ailleurs.

Inconvénients :

Le service client s'est éteint progressivement et les problèmes techniques devenus de plus en plus fréquents. Nus sommes tombés dans le piège mais maintenant que d'autres entreprises proposent le même service en mieux, nous sommes heureux de claquer la porte.

Une super passerelle de paiements

Avantages :

J'apprécie beaucoup Stripe qui s'intègre parfaitement pour de nombreux projets : site e-commerce, CRM... Son modèle tarifaire est très intéressant : pas d'abonnement, un fonctionnement par commission.

Inconvénients :

Le support n'est pas toujours très réactif et pertinent.

Fonctionnalités Stripe

Commentaires : Le service client n'est pas très accessible, Stripe n'est pas accessible dans plusieurs pays, les paiements mobiles ne sont pas tous incorporés.

Avantages :

Le logiciel Stripe se démarque par les services qu'il offrent à ses utilisateurs, pas d'abonnement mensuel, pas de limite de paiement, utilisation des plusieurs devises etc.

Inconvénients :

Le délai de virement des fonds est très long pour mois. Une semaine et plus ne facilite pas trop la tâche

Stripe l'excellence

Avantages :

C'est un meilleur processeur de paiement rapide et qui s'intègre facilement dans le site web

Inconvénients :

Le fait que plusieurs personnes ne peuvent pas utiliser ce mode de paiement suite à leur pays

Mon avis

Commentaires : mon expérience est plutôt bien rien a dire mis a par ce que j'ai dis plus haut.

Avantages :

Le point fort est qu'il a une grande capacité de module pour évoluer en tant que professionnel.

Inconvénients :

Le point le plus faible est les paiements (transfert) 2 à 3 semaine pour recevoir sont argent sur un compte bancaire...

Stripe, rapidité et sécurité des paiements

Commentaires : Des paiements sécurisés depuis de nombreux pays. Tout fonctionne à la perfection.

Avantages :

Stripe est une infrastructure de paiement ultra sécurisée. Indispensable aujourd'hui.

Inconvénients :

La vérification des paiements et les délais de virement.

Stripe review

Commentaires : C'est une très bonne expérience

Avantages :

Ce qui me plaît avec le système de paiement stripe c'est que c'est simple

Inconvénients :

Ce j'aimerais que stripe amélioré c'est les bloquage stripe au niveau des vendeurs qui utilise stripe.

A titan in the merchant processing world

Commentaires : Stripe has been a great tool for my small agency. They have been one of the few merchant processing softwares to enter into the banking world without losing their core services or dropping off in customer service.

Avantages :

The ease of setup, it integrates well with so many other platforms and now you can send clients "pay now" links without any coding.

Inconvénients :

The system can be overwhelming because of all the features

Best payment processing service for any business

Commentaires : 5-Star easy-to-use payment processing service, and any time further detail is needed on a transaction to help a customer or resolve an issue, Stripe provides great detail on all transactions making it possible to provide valuable information to customers to resolve issues, and ensure the customer gets what they pay for and the business receives the payment for goods/services as intended.

Avantages :

The easiest to use, inexpensive fee structure and top-notch fraud prevention - Stripe is hands-down the best payment processing system I have used in my 10+ years leading Customer Support teams. With the exhaustive detail Stripe provides on every transaction, businesses and customers alike usually have an easy and secure experience checking out with Stripe.

Inconvénients :

Very few cons if any with Stripe. They seem to get things right in most aspects.

Alternatives envisagées : PayPal Commerce Platform et Worldpay POS

Pourquoi choisir Stripe : Ease of use, integration with website POS management systems, fees, regions of availability

Logiciel antérieur : Worldpay POS

Pourquoi passer à Stripe : Better overall offering was provided by Stripe

Third world country scripted robotic responses like Telstra but with your finances

Commentaires : My account has been hacked, but I have no idea when I will be called back. If you do a google search for stripe reviews you will see the amount of bad reviews by people saying how bad it is and their experience with customer service.

Avantages :

Imagine something bad happens and your account gets hacked or something happens. You notify stripe but have no idea for over a week of what is happening. Every time you contact the support on the website they ignore your email or when you request a phone call (which they can't ignore) they provided scripted, robotic, phillipino responses, time after time. You are not speaking to a human being with a beating heart, you are speaking to CHAT GPT like people that cannont deviate from their script. You are completely at their mercy for what they want to do - there is NO ONE in your home country you will ever be able to call or speak. Mean while the bank account that the money is being deposited into could be getting drained but guess

Inconvénients :

customer support is one of the worst I've ever experienced for financial products. these people should not be able to be contact someone in their home country for emergency help, but they are ALL located in the phillipines

Alternatives envisagées : Square Payments

Pourquoi choisir Stripe : realising how bad their customer service is. Phillipino, robotic, scripted, Everyone says the same thing over and over again, no ability to think for themselves

Logiciel antérieur : Square Payments

Pourquoi passer à Stripe : better reviews than stripe

STRIPE Lifer

Commentaires : Going from paying numerous monthly fees with a merchant service to using Stripe…it’s been a blessing to me. I use it for all my business needs and products.

Avantages :

I just like the overall operation and features of Stripe, I went from using a merchant service that charged a monthly fee, plus additional fees per transaction, plus the credit card and back fees, to using ONLY Stripe!

Inconvénients :

I have not found anything I dislike about Stripe. Going from paying numerous monthly fees with a merchant service to using Stripe…it’s been a blessing to me.

Alternatives envisagées : Square Point of Sale, Square Payments et Mindbody

Pourquoi choisir Stripe : I have saved A-LOT of money switching to Stripe.

Logiciel antérieur : iGo Figure

Pourquoi passer à Stripe : I still use Square for some things, but choose Stripe to link directly to sales pages, point of sale products and services. Stripe offers more user friendly features.

An easy to deploy solution that you don't have to worry about

Commentaires : We are accepting online payments with e-commerce implementation via WooCommerece and Stripe is our payment processing method.

Avantages :

Its integration with WooCommerce made it extremely easy to implement and we didn't have any issues accepting payments right away.

Inconvénients :

The payment fees are standard but not a competitive advantage in any way. Seems like it is equivalent with many other payment services out there in that regard.

Alternatives envisagées : PayPal et Square Payments

Pourquoi passer à Stripe : It integration with WooCommerece made it a no brainer

Great UX, amazing developer experience

Avantages :

As a user, I always feel safe when using Stripe-powered experiences. As a developer, I absolutely love Stripe's complete and easy to follow documentation, it really sets an example not only for its category but also for other API providers.

Inconvénients :

It could be a little cheaper, its fees are not the lowest.

It simply does the job.

Commentaires : The fees are basically the same across the board with the various payment processors.

Avantages :

Stripe is easy to get up and going with. It is geared toward developers, which was helpful for me.

Inconvénients :

The invoicing feature seems like an afterthought compared to some of the other features, even though that's one of the primary features I use. It still gets the job done, but it's a little cumbersome to get started with.

Alternatives envisagées : PayPal Invoicing

Pourquoi passer à Stripe : Stripes developer documentation seems more polished and "up to date". PayPal's documentation was not as intuitive to find appropriate answers.

An easy and familiar go to

Commentaires : Reliable and easy to maintain.

Avantages :

It's popular for a reason. Easy to use, comparable to most other popular services and compatible with just about anything you could think of.

Inconvénients :

For payment processing, you can certainly get better rates going through small companies / banks.

Alternatives envisagées : authorize.net et Square Payments

Best experience for IT teams and to get payments

Avantages :

Stripe has amazing documentation with everything very well detailed and explained. For IT teams, this means we can move fast and do things knowing they will work.

Inconvénients :

Stripe charges per dispute instead of chargebacks, which for businesses that have any above average dispute rate, even with a high chargeback win ratio, that makes it considerably more expensive.

The market leader

Avantages :

There's a reason that Stripe is the market leader for payments processing. It's very easy to set up and works well, integrating into our website and invoicing software.

Inconvénients :

It feels like the cut Stripe takes is quite a lot, for a small business. I wish there were tiers for this.

Industry Standard Payment Processing Platform

Commentaires : Stripe's capabilities for online transactioning is considerably useful to me and it has helped me with thousands of sales online. I have integrated the platform with my festival's website and used it for ticketing and merchandising services which assisted in operating the event and brand for a number of years. I'd likely recommend their services to other entrepreneurs.

Avantages :

One of the better means of processing transactions and payments digitally, that's widely accepted by a variety of business owners. Integrateable in many different web development platforms, Stripe makes it easy for people to order items and services online while simultaneously making it easy for sellers to provide their items and services to people via the internet.

Inconvénients :

Obviously to a certain degree their payment percentages could be lower, however it would depend on whether or not credit card transaction fees are low enough to facilitate Stripe's ability to lower any fees they might have.

Stripe Payments is my Go-To payment processor for my online business.

Commentaires : My love for Stripe has grown over the years. I probably had a Stripe account for 6 to 10 months before I even used it. I looked at it and not having a degree from MIT I was pretty lost and didn't bother trying to figure it out. I had a payment process already and it was working. After I began reading more and more bad news about this other payment processor I was using, I decided it was time to carve out some time and figure out how to use Stripe.
It did not take as long as I originally thought it would but I eventually began using Stripe alongside the other payment processor. I figured out how to set up subscriptions and invoices with Stripe and over time, became more and more comfortable using Stripe. I can now go into the dashboard and put together an invoice within a minute or two or connect Stripe to a new site I built. More importantly, I think Stripe support has gotten better over the years which makes everything else with Stripe just that much easier.

Avantages :

It is easy to integrate with my website's payment tools. Branding my invoices with my website logo is also super easy. I have used the word 'easy' a couple of times already and that is the main thing I like about Stripe - the Stripe features I use are easy. While trying to figure out some of the features I now use on a regular basis, I had to use the Stripe Support staff quite a bit and in doing so, I quickly realized that they are a top benefit of using Stripe.

Inconvénients :

In the Pro category, I said that my main Pro feature was that Stripe is easy but only with the features I use. I might use more of the many features Stripe offers if they were easy to use or at least figure out without the back & forth with Stripe Support. Stripe does have a YouTube channel but the one that is most helpful is StripeDevelopers - NOT just Stripe.

Alternatives envisagées : authorize.net et Square Payments

Pourquoi passer à Stripe : Being available in more countries and the cost of using Stripe is why I chose Stripe over the others.

Daily business necessity that makes my business run smoother

Commentaires : Not only is their system intuitive, but the customer service agents ACTUALLY like to help you! No fake smiles over the phone or loud exhaling and strained voices. You know which ones I mean ---- the kind you get from employees that don't like their job and it feels like it is a burden to help you. Yeah ---- NEVER have I experienced this with Stripe. They have a beautiful online system, they have happy employees ---- that can only mean Stripe really knows how to stay in business. And THAT is very important for my business because I use them on a daily basis. I love the way I can integrate Stripe onto many online applications for my business --- and continue to have 1 account to manage it all. I love that I can be added as a contributor to other Stripe accounts and access them via 1 single dashboard without needing to login again. Not only does this help me run my business but I am also able to offer custom coding services to others who have Stripe accounts that are trying to implement custom payments on their Wix sites via coding. I love the product and subscriptions payments --- I am able to easily integrate with programs that use my custom Stripe product page for payments so my branding stays consistent. I love that I can have instant pay out or 1 day pay out. I just love Stripe all around and I recommend it to anyone.

Avantages :

I love how easy the onboarding process was. The dashboard is so intuitive, modern and sleek. When you forget to do something, the notifications remind you of any missing steps you need to complete. I have been using Stripe for over 5 years and when I needed to update my legal documents due to a marriage, the customer service agents were amazing to work with. It went a lot faster than working with the bank! It was very convenient to receive document upload links via text and email. I was blown away that the customer service agent that I was speaking to over the phone was instantly seeing all the documentation I was uploading ---- so he was able to expedite the auditing & approval right away!

Inconvénients :

It would be amazing if they would update their mobile app so I can do more on the go. Now with longer wait times at doctors offices --- or traffic jams or on the road ---- it would be great if I could do more from my phone instead of having to log into a laptop. I want to be able to create a client via the Stripe mobile app. I would like to check on my Capital loan. I would like to cancel an invoice via the app or basically manage the basics from my cell phone. Currently the main purpose of the phone is to view transactions, and that's it.

Alternatives envisagées : Square Payments

Pourquoi choisir Stripe : Because Wells Fargo had high fee rates and they did not integrate easily with other online apps. Not to mention, their customer support is horrendous.

Pourquoi passer à Stripe : I didn't like the Square dashboard. I don't have physical products so I had not use for their POS system. They do not integrate easily with other online applications. They don't have an easy API to integrate. It does not integrate with Wix for subscription products. And their customer service was less than helpful when trying to engage with them before onboarding.

The best generic payment processor out there

Commentaires : We use Stripe for the majority of our payment processing on online stores. It is reliable and fast, payouts are really fast too. The customer service has always been great, and so is the documentation. The service has always been on track with any annoying new EU regulations, so I can truly recommend this company.

Avantages :

I use Stripe in dozen different online stores. It just works. Reliable, fast, great service all around. Affordable fees too. I am extremely happy I left Paypal behind.

Inconvénients :

I haven't found anything to complain about so far. This tells how great the service is. Usually, there is always something wrong.

Alternatives envisagées : Klarna et Worldpay

Pourquoi choisir Stripe : Paypal is expensive, for starters. They make everything extremely difficult, when you need to reach customer service you might as well call Skynet because bots are all you get - at least in Europe. They can shut down your account for no reason all of a sudden, which happened to us and many of our partners. The reasoning was that some information was missing, but then getting the information to them was made extremely difficult with long processing time which just meant enormous losses meanwhile. Thank god we moved on and found Stripe.

Logiciel antérieur : PayPal

Pourquoi passer à Stripe : Best pricing, modern, easiest to implement.

Easy to setup, clean interface, wide support, great customer support

Commentaires : Stripe has transformed a hard problem into a no-brainer. If making the connection between the online and the banking/paying was an herculean task in the past, it is nowadays a straightforward registration in their website, and most of the times an integration with your store/website.

Avantages :

The fact that is has an enormous amount of support from most software with integrations existing for anything that can support plugins (think wordpress), most programing libraries, ORMs, application development frameworks, etc. It is the de facto for online payments and that makes it really accessible from most common scenarios. Their APIs and models are very clear and understandable, making it easy to integrate within most tools, and the fact that they also have plug-and-play solutions makes it even easier.

Inconvénients :

Not all payment options have plug-and-play solutions. It is, for example, possible to send your users to a stripe webpage with a nice layout to complete the payment, but this page is not entirely customizable. Not in style and not in payment options. For instance, you can't give the user the option to select a payment type, which is a very common use case in most websites and would be great if stripe would allow it.

Alternatives envisagées : PayPal

Pourquoi passer à Stripe : The technological features of stripe have given them the flexibility to allow for the development of very different use cases, which is often not given by most payment providers that support only very limited (the most common) payment types and uses. In our case, we needed the technological flexibility of Stripe to build our application exactly as we wanted to, providing the user experience we designed.

Simply seamless

Commentaires : Stripe is a vital tool for our Donor Department, as more and more of our donors choose to give with a credit card or debit card vs. gifts via check. The interface is easy to use, and I love the "Reports Overview " on the home page. I wish our donor CRM tool offered such convenient "at a glance" reports!

Avantages :

I love the functionality. When our CRM software lets u know that a credit card gift was unable to process, I can go into Stripe and see how many times the system has retried the gift, as well as the decline code the donor's bank provided. Then when I call the donor I have a lot of info at my disposal. As far as the gifts that WERE processed correctly, it's very easy to export them into a simple spreadsheet, which I then submit to our Executive Director.

Inconvénients :

My regret is that I haven't looked more into the functionality of the software. There are likely things that Stripe offers that we are not utilizing. A suggestion for the developers at Stripe may be to send their users helpful "Are you aware of this feature?" type emails / letters

Stripe Makes Selling Your Products So Easy!

Commentaires : It was honestly so easy for me to get approved, and I was going through financial issues at the time when I applied and they never held that against me. They gave me a chance and because of Stripe I've been able have my own website, selling my own products and courses, without ever having to send my leads off my website to pay for their purchases through another online processor, like PayPal for example. You lose leads every time you add an additional step for your prospects to take, so using Stripe has therefore increased my conversions. And it's trustworthy, so my buyers feel safe. That's very important to me! Thank-you Stripe!

Avantages :

How easy it was to apply and get my account set up and running. I love being able to have my own payment processor on my website and not have to always send my buyers to PayPal to make their payments. Every time you have to send someone off your page you lower your chances of the buyer taking action.

Inconvénients :

There is really nothing I don't like about Stripe, maybe to have a lower cost but really they are helping me make money so who am I to complain when they were so easy for me to get set up!