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Avantages :

The ease of use versus its competitors. Maybe the setup at the begining is more tedious than other channel managers, but it makes things easier for your daily work.

Inconvénients :

Customer Service contact time is POOR. Customer service should use team viewer to gude clients with issuesa and not just send an email to sort it out yourself with.

SiteMinder - Notes

Note moyenne

Facilité d'utilisation
4,1
Service client
3,7
Fonctionnalités
3,9
Rapport qualité-prix
3,9

Probabilité de recommander le produit

7,1/10

SiteMinder a reçu une note globale de 4,0 étoiles sur 5 d'après 181 avis d'utilisateurs publiés sur Capterra.

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Filtrer les avis (181)

Linda
Linda
Property Owner Manager (Australie)
Utilisateur LinkedIn vérifié
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

A BREATH OF FRESH AIR

5,0 il y a 6 ans

Commentaires : Peace of Mind, StressFREE, Happy working with them and Relief!

Avantages :

From the Outset, the Sales Representative was incredible informative, honest, and consistently followed through every step of the way. The website on extranet looks professional, is user friendly, has everything that we need ... The Support (whilst on a FREE TRIAL) is OUTSTANDING. We went through a painLESS few day process that took the previous Channel Manager months to get right (and they only managed to perfect two OTAs, after a lot of PAIN) ... At first I was very reluctant to spend more on this service ,and now I am so delighted that I listened to the rep, made the much-needed change over to SiteMinder, and that I that have been and still am working with the rep

Inconvénients :

There are no cons at this stage ... We have a Wix website and used two of their "preferred" channel managers (they "sacked Myallocator who were really good and then contracted with HotelRunner, who were an absolute nightmare to work with, for six months . The comparison goes without having to say anything more (read the above "Pros")

Réponse de l'équipe de SiteMinder

il y a 6 ans

Hi Linda, Thank you for your great feedback. We are thrilled that you have had such a positive experience with your SiteMinder sales representative and our support team! Thanks again and please let us know if we can be of any assistance. Thanks, The team @ SiteMinder

Marlon
Reservations Manager (Belize)
Hôtellerie, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées précédemment :

Great channel manager & user-friendly

5,0 il y a 5 ans

Commentaires : The property I manage online is displaying live availability 24/7 across many channels, including Airbnb which is becoming a popular OTA. Room rates can easily be adjusted for specific periods. Overall this is one of best systems ever and very user friendly, which is very important.

Avantages :

It is so easy to setup; from adding a new channel to the mapping process. Rates can easily be configured for specific room types and channels, unlike others which are not so flexible.

Inconvénients :

Does not have HBSi connectivity. Some channels such as Flight Centre, Apple Leisure Group/Mark Travel Corporation connect via HBSi and I am using Synxis for this.

Réponse de l'équipe de SiteMinder

il y a 5 ans

Hi Marlon, First of all, thank you for letting us be part of your journey! And thank you for your thoughtful feedback. We're so pleased to hear that you find our systems efficient and user-friendly, and that you understand our passion for improving your service and customer experience everyday! Customers like you make it all worthwhile. We appreciate your feedback and will take to our product team as we are always looking to improve our user experience. So thanks for sharing, and thanks for trusting us to be your partner. All the best, Misha

Zsolt
Conultant (Hongrie)
Hôtellerie, Auto-entrepreneur
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great CHM with plenty of feature

4,0 le mois dernier Nouveau

Avantages :

It is a very advance hotel manager software with the most partner connection.

Inconvénients :

Too complex for small or medium properties and also it is a bit too expensive

Réponse de l'équipe de SiteMinder

il y a 4 semaines

Hi Zsolt, Thank you for your review of our CHM software. We're glad you appreciate SiteMinder's advanced features and connectivity with various partners. We understand your concerns about complexity and cost, especially for smaller properties. We're committed to improving accessibility and affordability for all users. For pricing, we offer different packages based on property size. Please reach out to our support team to explore options that better suit your needs. It's great to hear that SiteMinder's PMS connectivity has been beneficial for your operations. If you have more feedback or questions, feel free to contact me directly at ereena.rosli@siteminder.com I'll be happy to connect you with the right person. Thank you for choosing SiteMinder! Regards, Ereena

Karol Samuel
CEO (R.-U.)
Hôtellerie, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées précédemment :

Just plain terrible

1,0 il y a 2 mois Nouveau

Commentaires : We will be moving to something else as soon as we can. It's a disagrace from the company, their support and product teams

Avantages :

Nothing, it used to be a great channel manager and i'm wondering when it went so wrong

Inconvénients :

Siteminder used to be a top channel manager. Now we have 12 hotels on it and CONSTANT overbookings from every channel - their support is just terrible, each single instance they copy paste their response (basically blaming each single individual channel) and completely washing their hands of any fault. Channel maanger that can't manage channels and blames them - go figure. Also, they flat out refuse to provide ANY logs. Whether it's to do with connectivity, user changes etc. It's quite simply a disaster, what happened with this once great product. We will be changing as soon as we can

Réponse de l'équipe de SiteMinder

il y a 2 mois

Hi Karol, We're truly sorry to hear about your frustrating experience with SiteMinder. Your feedback is extremely important to us, and we apologise for falling short of your expectations. Please allow us the opportunity to make things right for you. If you could kindly share your details with us at ereena.rosli@siteminder.com, we are committed to addressing your concerns and finding a resolution that satisfies you. Additionally, if you could provide more details as I couldn't locate your name in our system, it would greatly assist us in resolving your issues effectively. Once again, we apologise for any inconvenience caused and appreciate your patience as we work to improve our services. Warm regards, Ereena R.

Don
General manager (É.-U.)
Hôtellerie, 11–50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

SiteMinder Proper is Good, GDS...not so much

5,0 il y a 5 ans

Commentaires : SiteMinder proper is a positive experience.

Avantages :

The flat fee makes it easy to budget and not have to analyze/verify/reconcile every month.

Inconvénients :

The SiteMinder program works well. My praises for GDS by SiteMinder are less, as its major functionality flaw for me is that travel agent information does not load into my reservations, creating a nightmare to keep staff trained and abreast of how to work-around this major deficiency.

Réponse de l'équipe de SiteMinder

il y a 5 ans

Hi Don, First of all, thank you letting us be part of your journey! And thank you for your thoughtful feedback. We're so pleased to hear that you find our products user-friendly and time saving, and that you understand our passion for improving your service and customer experience everyday! We are always looking feedback on how to improve so we'll be taking back your feedback to our product team. Thank you for taking the time to leave us your thoughts. In the meantime, we regularly release products and updates which you can check out on the SiteMinder Release page here: https://help.siteminder.com/s/Releases?language=en_US We have more exciting updates coming in the meantime, so stay tuned and we hope that these improvements will make life easier for you, Don. Please let us know if there is anything we can do to further assist you get the most out of your products. Thank you again for trusting us to be your partner! All the best, Misha

Ines
Assistant Revenue Manager (R.-U.)
Hôtellerie, 201–500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

The best product with the worst service

4,0 il y a 5 ans

Commentaires : It is amazing until there is an issue!

Avantages :

User friendly channel manager that links to the main partners. Efficient and fast communication. Very good tool to keep parity across the channels. Refresh restriction and rates as fast as our direct website. Functionalities are great!

Inconvénients :

Support service! The tool is great until there is an issue. Then it become a nightmare to have things done. Even the smallest request seems to difficult to execute. Also, it would be amazing if Siteminder would be able to apply seasons to the rate plans.

Réponse de l'équipe de SiteMinder

il y a 5 ans

Hi Ines, First of all, thank you so much for taking the time to leave us a review. We really appreciate your insightful feedback and always take your suggestions to heart. I'm sorry to hear that your experience with us didn't live up to our usual standards. Many of our 30,000 customers enjoy contacting us so to learn that this wasn't the case for you was disappointing. I wanted to let you know that seasonal rate plans are a possibility for you listed under your "inventory" tab. Using the "bulk update" tool, you can apply a seasonal rate plan to a specific room according a predetermined date range of your choice. Once this is activated, the rate plan will automatically switch on/off according to the dates you have set. Hopefully this helps you apply seasonal rate plans to The Set Hotels but please don't hesitate to reach out if you're still having trouble! All the best, Lauren

Tander
Distribution & Reservation Manager (Indonésie)
Hôtellerie, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées précédemment :

Amazing Features

5,0 il y a 3 ans

Commentaires : Siteminder help me to solve my needs in Booking Engine, Managing Channels.

Avantages :

- The software is easy to use - the first installation didn't take much time, it's just take few day for the installation - the integration with the other channel also just few minutes to make it integrated, if you have any trouble for the the integration, you just need to call the Call Center and they will help you to solve it within minutes.

Inconvénients :

at the moment I have not get any trouble or any difficulties nor problem from the software.

Réponse de l'équipe de SiteMinder

il y a 3 ans

Hi Tander, Thank you so much for taking the time to share your experience with us and other hoteliers. We are pleased to hear that you were able to connect to different channels easily. We have over 450 distribution channels available, which is a huge advantage. Feel free to get in touch with us for anything you may need. Our support team is available at anytime. Thanks for your partnership with us! Warmest, Jessica

Boy
Reservation (Indonésie)
Hôtellerie, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great channel

5,0 il y a 3 ans

Commentaires : it's a very easy channel to adapt and use

Avantages :

Easy to use and to get help if any issue occur

Inconvénients :

lining on the phone for help, and even if i switch into english it still waiting

Réponse de l'équipe de SiteMinder

il y a 3 ans

Hi Boy, Thank you so much for your time sharing your thought with us and other hoteliers. Our team of expert can assist you quickly via our 24/7 chat support. Do't hesitate to contact us if you need any help We really appreciate your support and hope we can keep focusing on improving your experience. Warmest, Jessica

Dave
Dave
Owner (Espagne)
Utilisateur LinkedIn vérifié
Hôtellerie, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Flaky product, never make any improvements, terrible customer service

1,0 il y a 5 ans

Commentaires : I would never recommend this to anyone. The support is awful, they have little idea about the product. Honestly, it is easier to muck about with it yourself and find the solution on your own than call a useless support team who rarely know what they are doing. I don't think I've ever called and found them to be useful. There is no one in charge, you cannot speak to anyone in authority to get anything done and they refuse point blank to deal with any suggestions, let alone complaints. They do not give two hoots about their customers' experience. Every time the money comes out of my bank each month I feel sick. I literally hate paying them. I can't wait to find an alternative. Till then better the devil you know.

Avantages :

The chanel manager works and makes it easy to manage mutiple selling platfroms.

Inconvénients :

I have been using this for 2 years and in that time they have made not one single improvement to anything. I buy a suite of products. Little Hotelier (back office) Siteminder (Channel Manager) and The Booking Button (online reservation booking engine) Little hotelier is a terrible product. I was guaranteed when I signed up that there would be a major update to this software, but there has been nothing. not one single thing to improve it. This platform looks and functions like it was built to run on windows 95. It is terrible. The booking button lacks functionality. It works in part, but they never make any improvements. One major thing is that you cant translate promotions, so you are stuck with the one language that you use to set up the majority. You can translate most screens, but not promotions. I reported this issue in 2018 and was guaranteed that it would be looked into, but a year later and it is exactly the same. The iPhone app is one of the worst apps I've ever used. I've tried to give feedback on it, but it falls on deaf ears. They literally do not care about their customers.

Réponse de l'équipe de SiteMinder

il y a 5 ans

Hi Dave, I run our customer success team here out of Sydney and was hoping to set up a call one of these evenings/your morning to understand your situation better. By the way I just sent about 15-20 minutes going through your website, OTA setups, Google Places, social media channels, room descriptions / rates/ photos. You have an awesome pråçoperty and absolutely nailed how to use the products...very impressive. Kindly let me know what morning this week works for you so I can better understand your needs and address them. Thank you, Mike Customer Success

Hans
Owner/Manager (Canada)
Utilisateur LinkedIn vérifié
Hôtellerie
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Works as expected, tons of integrations

5,0 il y a 6 ans

Commentaires : Simplifies my life, a lot.

Avantages :

Tons of integrations, at a pretty much fixed price. Lots of others charges per reservation, per connection, or whatever, but Siteminder only charges per room. Nothing else. It's super clear and transparent. Interface is fairly easy to use. I especially like that you can choose to resend a failed reservation, which usually fixes any problems. In general, Siteminder rarely causes problems, and there's very little I need to contact support about.

Inconvénients :

It still functions as a middle-man. Lots of new PMSs are offering integrated Channel Managers, and they will be more native, which will inherently have an advantage over traditional Channel Managers. Another thing is there support is super slow. You have to submit a ticket and wait for them to get back to you. Good thing though is that there is VERY little I had ever needed to contact them about. A few connections I'd like to see a better connection with, in particular HostelWorld and HotelTonight.

Réponse de l'équipe de SiteMinder

il y a 6 ans

Thanks for the great feedback - really pleased you enjoy using our technology. We'd love to hear more about how we can improve on those two connections so feel free to send an email to info@siteminder.com and we'll direct your comments to the right place. Thanks again! Clare @ SiteMinder

Bertie
Hotelier (R.-U.)
Hôtellerie, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Very basic platform, stay away

1,0 il y a 7 ans

Commentaires : have spent plenty of time on it to set all the channels up so I haven't been able to move elsewhere but will be looking up other systems soon. Need to see what works better in this big market, They never ask themselves WHY Siteminder?

Avantages :

good software for a start off but then it stops there, updates they make are all useless technical support is good and prompt on very small issues but helpless if you ask for more, easy to use Channel Manager & BookingButton after the initial setup, monthly price is same as many other providers but what you get is far from good

Inconvénients :

- Cons - Siteminder & BookingButton are basic but you pay top price for nothing - the reservation templates that are sent over by email come in 2 pages long, - need to spend 20 mins to get card details for every booking -date picker widget is useless, just a square box with no options at all, customization not possible -reservation dates (check in/out) are delivered not in UK format -All OTA's can put a cut off time for same day bookings but Siteminder can't do it, you lock up at 10.30pm but at 11.59pm someone can still make a booking & turn up God knows about 3am -developing team in Australia makes 1 update in 2 years & never gets the messages from the helpless Technical Support team in UK, even then you know 100% it'll be a negative reply. - have been asking them for 5 years to add a simple *PROMOTIONS" tick-box to apply discounts to any day you want but they keep ignoring it, waste of time -tech support team in UK gives you their own versions of solving issues instead of passing feedback to HQs and following up the problems -they have a terrible Knowledge Base & expect you to pay professional web designers to integrate Booking & Availability widgets on website or keep with their ugly looking widgets, - Guests can cancel a booking but not modify it, not possible -keep sending them feedback for 5 years & they never cared to fix any of them, not good at all -been very busy & haven't been able to switch to another company but will do it very soon

Réponse de l'équipe de SiteMinder

il y a 7 ans

Hi Bertie, Thank you for taking the time to submit your feedback. We have escalated this to our management and customer success teams who have been in touch. We can assure you that your support contact is currently working very closely with representatives from our product team to review your suggestions and feedback and get back to you more information as soon as possible. We value the feedback we receive from our customers and are continuously looking for ways to improve our service, so thanks again for taking the time to share this with us. The team @ SiteMinder

Sally
General Manager (É.-U.)
Hôtellerie, 201–500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Worst Customer Support!

3,0 il y a 5 ans

Commentaires : Worst customer service.

Avantages :

Easy for basic use, no installation cost, reasonably priced. This is where the pros stop.

Inconvénients :

The customer support!! The worst I have experienced. In fact it is non existent. Since years I have been trying to get a rate loaded, and I was not getting anywhere. I follow the steps and it says its loaded, but when client tries to use the rate code, they cannot. So they tell us they don't see the rate code. Anyways I gave up, since it was taking up too much of my time and getting nowhere. A few months ago, I ran into the same contractual issue with client, who insisted I load the rate code. This time, (due to my previous experience), I delegated the job to another colleague of mine and was hoping she would have a different experience. But no, she was given the same run around and got nowhere. She has given up too. We are still without that rate loaded, and don't think it ever will be. Not with siteminder at least.

Réponse de l'équipe de SiteMinder

il y a 5 ans

Hi Sally, Thank you for your honest feedback, Sally. I am so sorry that you felt that you didn't receive the level of support needed to resolve the issue on rate codes to your satisfaction. I have personally escalated this to our highest levels of support to get back to you within the next two hours to make sure we truly listen to how we can help an important customer like yourself. We want to ensure you receive the support you deserve and meet the standards we normally provide to our customers. Thank you, Misha

Penny
Manager (Australie)
Agriculture, 2–10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Do not us this platform !!

1,0 il y a 6 mois

Commentaires : Absolutely terrible !
DO NOT use this platform

Avantages :

Helpful getting you set up and taking your money. After that NOTHING..

Inconvénients :

Everything, the customer service is terrible. They Will constantly pass you off and tell you it’s with the “relevant team “ The team never gets backs to. Messy unprofessional layouts. The worst is our account hasn’t been working for months and we can’t get bookings and we can’t cancel to get off their page platform. Will Cost your business thousands

Réponse de l'équipe de SiteMinder

il y a 2 mois

Hi Penny, We sincerely apologise for the experience you've had with our platform. It's disheartening to hear that you've encountered such difficulties, especially with our customer service and functionality. We strive to provide a seamless and supportive experience for all our users, and it's clear that we've fallen short in your case. We understand the frustration of not receiving timely responses and encountering issues with your account. Rest assured, we take your feedback seriously and are actively working to address these issues with our team. Improving our customer service and platform functionality is a top priority for us, and we're committed to resolving these issues as quickly as possible. We would greatly appreciate the opportunity to make things right for you. Please reach out to me directly with your account details, and we'll do everything that we can to assist you promptly. Your satisfaction is important to us, and we're dedicated to restoring your trust. Ereena R.

Sean
GM
Temps d'utilisation du logiciel : Non fourni
Source de l'avis

Limited Interface, Distant Support, No Follow-up.

1,0 il y a 10 ans

Commentaires : I wanted to like Siteminder. Their website touted how easy the system is, and its interface with my PMS. Their dashboard, while it has a nice design, is limited in what you can actually do with it. First off, the whole reason I wanted a channel manager was to make life easier for me, not having to constantly update rates on OTA's, and when receiving a booking, not having to enter information into the PMS again. Unfortunately, that's not what I got. First, the rate process and availability, is pretty standard, however, CTAs or MLOS or reservation cutoff times do not transfer from the PMS with the siteminder interface. Secondly, every reservation I get, I still have to enter some type of information: credit card numbers are not directly put into the PMS. So every reservation comes to the PMS without most of the guest information entered directly, then I get a separate email from siteminder with the reservation details, and payment information, which is also password protected, so then I have to look up some obscure password that they send to you in the signup process, and is so long, you could never possibly remember it. Then you have to take that information from the email and put it directly into the PMS....Why am I paying a separate interface fee if I have to touch each and every reservation? Then, whenever a reservation is modified or cancelled, it is not updated automatically in the PMS, you are sent another email, and have to make these changes manually. Siteminder, please tell me again how this is making my life easier? Lastly, support is pretty much by email only. If you call, they take basic information, and that "support" person knows how to read the user manual, and if they can't figure it out, they have to push it off the "second tier support" who only emails you. Not too mention, they are in the UK, with a 5 hour time difference from the US. So if you have a problem at say, 4pm, when people are checking in, you are out of luck. I cannot recommend them. I am only sticking with them for a small time frame, because I have already paid a setup fee to both my PMS and Siteminder, and as soon as I think I've gotten my money's worth, I'm jumping to another channel manager.

Réponse de l'équipe de SiteMinder

il y a 8 ans

Hi Sean, we're sorry to hear that you haven't had the best experience with our products. Your continued success is our success, and we appreciate your honest feedback. We are constantly working on improving the experience of our customers through developing our products. Please reach out to us with further feedback if you wish. Regards, The Team at SiteMinder

Esmeralda
Owner/Director (Aruba)
Hôtellerie, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Is worth!

5,0 il y a 2 ans

Avantages :

Channel manager (Little Hotelier) and Booking Button

Inconvénients :

The sign in process, only telephone code option, I would like to receive the code also by email. If something happens to my phone like low battery or traveling with no roaming it's impossible to log in. There is an app but I don't really want to download more apps, it's too much. Also I suggest to add another option when enable deposit in the booking button: NUMBER OF NIGHTS, at the moment only percentage, full amount, fixed amount, first night.

Réponse de l'équipe de SiteMinder

il y a 2 ans

Hi Esmeralda, We are sorry to hear about your experience and want to come to a solution about how we can do SiteMinder work for you. For us to help you, would you be able to write us your email? I can escalate your experience on the sign-in process, and someone from our team shall be in touch with you soon. We are here to support hoteliers and property owners. We aim to provide you with a user-friendly experience and better control over your marketing and distribution strategy, plus more time to delight your guests. Let me know if there's anything I can assist you with; thank you! Best regards, Ereena R.

wendy
Owner (Australie)
Hôtellerie, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

The Technical department needs a few lessons in caring about customers

2,0 il y a 7 ans

Commentaires : It is the only real serious booking engine available to local hoteliers and we would have a problem getting direct bookings if it was not available to us.

Avantages :

The staff that answer the phone are lovely and try to be helpful when you phone and the on hold music we spend hours listening to is good

Inconvénients :

Those that answer the support phone are lovely people and try their best to assist. However, they seem quite often not to fully understand what the product can and cannot do. And if your problem (one that is caused by a siteminder malfunction and one that can be losing your small business money)) ends up in the tech department - then watch out. They sit on the problem for a week and try finding out when it is going to be fixed. They are like elusive Gods who think they are answerable to no one, least of all the customers!

Réponse de l'équipe de SiteMinder

il y a 7 ans

Hi Wendy, Thank you for your feedback. We are sorry to hear that you have had this experience. Your feedback has been passed onto our customer success team as well as management who will investigate the matter further. Thanks again for taking the time to submit your feedback. The team @ SiteMinder

Karu
Assistant Manager (Singapour)
Hôtellerie, 51–200 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Siteminder Reviews

5,0 il y a 8 ans

Commentaires : To be honest, I am very satisfied using the product. Except on several occasion certain room
categories have been booked twice despite inventories have been closed on channel manager. Beside these problem, overall it is an excellent product to use

Avantages :

Easy to manage and efficient Saves time

Inconvénients :

showing /sending room availability on certain ota channel despite inventory has been closed on channel manager therefore caused overbooking situation. If channel manager suppose to send real time room availability to all the mapped channels, how could it happend? As our hotel is in Singapore, we are not able to contact Siteminder's customer support directly during emergencies for advise. Only via emails and it could take few days to resolve the problem.

Réponse de l'équipe de SiteMinder

il y a 8 ans

Hi Karu, Thank you so much for your feedback. We're glad to hear that we're saving you so much time. Regarding your overbooking issues, please contact support as soon as or if they arise and we will be able to investigate this for you as it is not a regular occurrence to date. In any case, we're sorry you didn't receive the usual SiteMinder experience we pride ourselves on and will look to improve. Please let us know if you have any further feedback on info@siteminder.com. Regards, The Team at SiteMinder

Vincent
Director of Revenue Management (Colombie)
Hôtellerie, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Easy to use system

5,0 il y a 2 ans

Avantages :

Easy to install software to be able to control inventory from all channels. Lots of integrations with OTAs which helps improve distribution.

Inconvénients :

Option to include more channels focused on apartment rentals to capture long stay guests.

Réponse de l'équipe de SiteMinder

il y a 2 ans

Hi Vincent Thank you for leaving us a review! We are happy to hear that with SiteMinder, it's easy to install software to control inventory from all channels. We are here to support hoteliers and property owners. We aim to provide you with a user-friendly experience and better control over your marketing and distribution strategy, plus more time to delight your guests. We will log your recommendations as feedback and share them with our respective teams. Once again, thank you for leaving us such a fantastic review! It helps us to do better :) Let me know if there's anything I can assist you with. Thank you! Best regards, Ereena R.

Kelly
Business Development Manager (Australie)
Hôtellerie, 51–200 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Terrible system and support

1,0 l’année dernière

Commentaires : Terrible

Avantages :

The initial pitch was that the current system we use and siteminder were compatible. I asked on a number of occasions if any other customers worked with the 2 systems and never received a response. The bottom line is It does not integrate with our hotel management system . After numerous attempts to contact support they were unable to provide solutions and response time was terrible. Was told I could not speak with a supervisor.

Inconvénients :

The system does not work and the support team terrible

Réponse de l'équipe de SiteMinder

l’année dernière

Hi Kelly, We apologise that your experience didn't meet our usual standards. I'd love to help you with the experience above, especially with integrating your hotel management system with ours, we hear that you have difficulty reaching out to our support, and I hope I can help you. If you could drop me an email at ereena.rosli@siteminder.com, I could help to assist you further as I don't have your details in this review to assist. I'll be waiting for your email and hope to hear from you soon.

Jim
Owner/Operator (Australie)
Hôtellerie, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Siteminder for small motel

5,0 il y a 4 ans

Commentaires : It is reliable which is of great importance to any business. Easy to use.

Avantages :

Ease of use, practicality, reliabilty. Daily arrivals in one report for all channels.

Inconvénients :

Could not fault Siteminder. Overall a very important part of my business.

Réponse de l'équipe de SiteMinder

il y a 4 ans

Hi Jim, Thank you so much for taking the time to review SiteMinder! We appreciate your feedback and hope to continue providing you with the best possible customer experience. Our system has been purposely designed to be easily understood by all users so we're pleased to hear that you find our system intuitive and user-friendly. Please let us know if there is anything we can do to further assist you get the most out of your products. We are here to help so please don't hesitate to let us know if a customer success person can reach out to assist you. Thank you again for trusting us to be your partner. All the best, Misha

Cindy
Reservation Manager (Taïwan)
Hôtellerie, 201–500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

I love Siteminder

5,0 il y a 3 ans

Commentaires : Very good. I will recommend this system to someone I know.

Avantages :

Very easy to control the allotment/ rate. Very easy for reservation management.

Inconvénients :

Overall, I think this system is very good and easy to use. The only thing I hope is that more OTAs can intergration with Siteminder in the future.

Réponse de l'équipe de SiteMinder

il y a 3 ans

Hi Cindy, Thank you so much for leaving a review for us. We really appreciate your feedback. It's great to hear you are happy with our system. We understand that having multiples channel is something that is very important for all of our customers. That's why we keep adding more integrations. So far we have over 450 distribution channels and we working to add more relevant international and domestic distribution channels in the future. Thanks again for your partnership with us! Warmest, Jessica

Wayne
General Manager (Îles Cook)
Hôtellerie, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Very Satisfied

4,0 il y a 5 ans

Commentaires : It is a one stop shop in updating and controlling inventory. As stated above the support is exceptional with very friendly, professional and knowledgeable staff. I am not a computer whizz and I find the support staff are very understanding of this.

Avantages :

I find the software very easy to work around and when you have any issues or problems the help facilities and also customer service staff are very helpful.

Inconvénients :

I have no negative issues with this software.

Réponse de l'équipe de SiteMinder

il y a 5 ans

HI Wayne, Thank you so much for your review and feedback! We so greatly appreciate the time you've taken to do this and will share your feedback with our teams internally. Thank you for allowing us to be a partner in your journey. It's our privilege to be of service. Thank you, Mei Customer Marketing @ SiteMinder

Cary
Manager (Australie)
Hôtellerie, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Siteminder Feedback

5,0 il y a 3 ans

Avantages :

Very smart and technical software, will continue to use. Especially the multi language customer service is much help, thanks for [SENSITIVE CONTENT HIDDEN] always give me much much more help on any of kinds of problems, 5 star service for her.

Inconvénients :

could be more colorful or App download use.

Réponse de l'équipe de SiteMinder

il y a 3 ans

Hi Cary, Thank you so much for sharing your valuable feedback. We are so happy our support team is doing their best to support you. You will be pleased to know that we are already working on a mobile application to make things easier for our customers. in the meantime we will keep you updated with any future enhancements. We appreciate your partnership with us! Warmest, Jessi

Kongkan
Manager (Thaïlande)
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Easy to use software and help us save much time!

5,0 il y a 6 ans

Avantages :

This channel management software help us save time a lot when compare to update manually in each channel. Report is also useful for check guest check in and check out dates.

Inconvénients :

Sometime the inventory update delay 5 - 6mins, but this isn't happen frequent. It would be great if system can instantly update.

Réponse de l'équipe de SiteMinder

il y a 6 ans

Hi Kongkan, Thank you for taking the time to review SiteMinder. We're happy to hear that you have had a positive experience with our software and look forward to continuing to work with you to help your property reach its full potential. Thank you for your feedback on our inventory update loading times, we will pass this onto our product team. Thanks, The team @ SiteMinder

Rob
Owner (Australie)
Hôtellerie, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Excellent Channel Manager - Fantastic Support

5,0 il y a 8 ans

Commentaires : We are a boutique hotel of 14 rooms and have been using SiteMinder (and the Booking Button) for over 7 years. One of the great things about this product is it is in constant development. New features are released regularly, and the product evolves with market feedback. Compared to most software companies one of the best things about Siteminder is their support. A phone call to an Australian call centre, no waiting on hold for hours, and satisfactory and immediate assistance!

Avantages :

Easy to use, functional, great support

Inconvénients :

Nothing to report

Réponse de l'équipe de SiteMinder

il y a 8 ans

Hi Rob, Thank you for your amazing review and support over the past 7 years. You are truly a SiteMinder advocate and we love having you be a part of the SiteMinder family. Regards, The Team at SiteMinder