Avis clients sur SiteMinder

A BREATH OF FRESH AIR

Commentaires : Peace of Mind, StressFREE, Happy working with them and Relief!

Avantages :

From the Outset, the Sales Representative was incredible informative, honest, and consistently followed through every step of the way. The website on extranet looks professional, is user friendly, has everything that we need ... The Support (whilst on a FREE TRIAL) is OUTSTANDING. We went through a painLESS few day process that took the previous Channel Manager months to get right (and they only managed to perfect two OTAs, after a lot of PAIN) ... At first I was very reluctant to spend more on this service ,and now I am so delighted that I listened to the rep, made the much-needed change over to SiteMinder, and that I that have been and still am working with the rep

Inconvénients :

There are no cons at this stage ... We have a Wix website and used two of their "preferred" channel managers (they "sacked Myallocator who were really good and then contracted with HotelRunner, who were an absolute nightmare to work with, for six months . The comparison goes without having to say anything more (read the above "Pros")

Great channel manager & user-friendly

Commentaires : The property I manage online is displaying live availability 24/7 across many channels, including Airbnb which is becoming a popular OTA. Room rates can easily be adjusted for specific periods. Overall this is one of best systems ever and very user friendly, which is very important.

Avantages :

It is so easy to setup; from adding a new channel to the mapping process. Rates can easily be configured for specific room types and channels, unlike others which are not so flexible.

Inconvénients :

Does not have HBSi connectivity. Some channels such as Flight Centre, Apple Leisure Group/Mark Travel Corporation connect via HBSi and I am using Synxis for this.

Alternatives envisagées : iHotelier

Pourquoi choisir SiteMinder : SynXis CRS is too technical just to add rooms and rates but much more complicated to add new channel.

Pourquoi passer à SiteMinder : After testing other systems, Siteminder is for sure one of the best systems. Its ease of use is unmatched, which makes it great.

No overbookings

Avantages :

When introduced to the software, the hassle of over bookings were eliminated. With it's seamless integration to the PMS, it automates availability of rooms and increases revenue by making the most expensive rooms available.

Inconvénients :

I think commissions can be reduced to maximise profit.

Not a great start with SiteMinder

Commentaires : We have Tech issues from the get-go, and now a month on still do not have a fully working channel manager. I have repeatedly asked my account manager to call me and she hids behind her email.I called them this morning with a different issue and was on hold for 68 mins when i was number #1 in the help queue. Thus far not a great start for SiteMinder i am sad to say and a month on i still don't have a fully working channel manager.

Avantages :

Really prompt in Sales, and the product training was great

Inconvénients :

The staff - sales/account manager from the Australia office won't call to discuss issues leading to huge frustrations.You can't talk with the same support person, and some staff don't appear to comprehend what is being asked of them. Many staff has promised to call me back and I haven't heard from them.

SiteMinder Proper is Good, GDS...not so much

Commentaires : SiteMinder proper is a positive experience.

Avantages :

The flat fee makes it easy to budget and not have to analyze/verify/reconcile every month.

Inconvénients :

The SiteMinder program works well. My praises for GDS by SiteMinder are less, as its major functionality flaw for me is that travel agent information does not load into my reservations, creating a nightmare to keep staff trained and abreast of how to work-around this major deficiency.

Terrible system and support

Commentaires : Terrible

Avantages :

The initial pitch was that the current system we use and siteminder were compatible. I asked on a number of occasions if any other customers worked with the 2 systems and never received a response. The bottom line is It does not integrate with our hotel management system . After numerous attempts to contact support they were unable to provide solutions and response time was terrible. Was told I could not speak with a supervisor.

Inconvénients :

The system does not work and the support team terrible

Amazing Features

Commentaires : Siteminder help me to solve my needs in Booking Engine, Managing Channels.

Avantages :

- The software is easy to use - the first installation didn't take much time, it's just take few day for the installation - the integration with the other channel also just few minutes to make it integrated, if you have any trouble for the the integration, you just need to call the Call Center and they will help you to solve it within minutes.

Inconvénients :

at the moment I have not get any trouble or any difficulties nor problem from the software.

Alternatives envisagées : RateTiger et STAAH Channel Manager

Pourquoi passer à SiteMinder : I mostly comfortable using Siteminder instead of other alternative product. compare to others, Siteminder easier to use too.

Great channel

Commentaires : it's a very easy channel to adapt and use

Avantages :

Easy to use and to get help if any issue occur

Inconvénients :

lining on the phone for help, and even if i switch into english it still waiting

Flaky product, never make any improvements, terrible customer service

Commentaires : I would never recommend this to anyone. The support is awful, they have little idea about the product. Honestly, it is easier to muck about with it yourself and find the solution on your own than call a useless support team who rarely know what they are doing. I don't think I've ever called and found them to be useful. There is no one in charge, you cannot speak to anyone in authority to get anything done and they refuse point blank to deal with any suggestions, let alone complaints. They do not give two hoots about their customers' experience. Every time the money comes out of my bank each month I feel sick. I literally hate paying them. I can't wait to find an alternative. Till then better the devil you know.

Avantages :

The chanel manager works and makes it easy to manage mutiple selling platfroms.

Inconvénients :

I have been using this for 2 years and in that time they have made not one single improvement to anything. I buy a suite of products. Little Hotelier (back office) Siteminder (Channel Manager) and The Booking Button (online reservation booking engine) Little hotelier is a terrible product. I was guaranteed when I signed up that there would be a major update to this software, but there has been nothing. not one single thing to improve it. This platform looks and functions like it was built to run on windows 95. It is terrible. The booking button lacks functionality. It works in part, but they never make any improvements. One major thing is that you cant translate promotions, so you are stuck with the one language that you use to set up the majority. You can translate most screens, but not promotions. I reported this issue in 2018 and was guaranteed that it would be looked into, but a year later and it is exactly the same. The iPhone app is one of the worst apps I've ever used. I've tried to give feedback on it, but it falls on deaf ears. They literally do not care about their customers.

Works as expected, tons of integrations

Commentaires : Simplifies my life, a lot.

Avantages :

Tons of integrations, at a pretty much fixed price. Lots of others charges per reservation, per connection, or whatever, but Siteminder only charges per room. Nothing else. It's super clear and transparent. Interface is fairly easy to use. I especially like that you can choose to resend a failed reservation, which usually fixes any problems. In general, Siteminder rarely causes problems, and there's very little I need to contact support about.

Inconvénients :

It still functions as a middle-man. Lots of new PMSs are offering integrated Channel Managers, and they will be more native, which will inherently have an advantage over traditional Channel Managers. Another thing is there support is super slow. You have to submit a ticket and wait for them to get back to you. Good thing though is that there is VERY little I had ever needed to contact them about. A few connections I'd like to see a better connection with, in particular HostelWorld and HotelTonight.

DO NOT USE FOR HOLIDAY LETS : COWBOYS WITH CONTRACTS

Commentaires : Sales person who tells you what you want to hear. This product doesnt work for holiday lets. And absolutely not as it states for 'Little' companies at all. Constantly told 'I will refer that to product development' - which has no answer or time scale to the problem and apparently zero guarantee of it being changed. 4 weeks of effort, I decide to cancel (within my 30 day trial) buy another product (which took 24 hours to install and set up) then I get a bill for £600 and a development person contacts me so I can help him understand the issues, wanting explanations screen shots etc (I have already sent this ).

Avantages :

The front desk is impressive if you had a small hotel. I was sold the product for a holiday let company, given a free trial and invoiced a full £600 because I made it live to test (the only way to test is to make it live).

Inconvénients :

This software is for a fledgling company, I run another company that turns over £20mill, I am not a stranger to software. The invoicing just doesn't work. The only option if you take a deposit is 'pay at property' . Also if you take payments yourself and not with their products - the invoice will not update the amounts correctly. All invoices were wrong in amount and direction to the customer how to pay. My communication emails to guests says 'Pay at property' - Support told me just write somewhere else on the email that they should ignore that and what they should really do.

Worst Customer Support!

Commentaires : Worst customer service.

Avantages :

Easy for basic use, no installation cost, reasonably priced. This is where the pros stop.

Inconvénients :

The customer support!! The worst I have experienced. In fact it is non existent. Since years I have been trying to get a rate loaded, and I was not getting anywhere. I follow the steps and it says its loaded, but when client tries to use the rate code, they cannot. So they tell us they don't see the rate code. Anyways I gave up, since it was taking up too much of my time and getting nowhere. A few months ago, I ran into the same contractual issue with client, who insisted I load the rate code. This time, (due to my previous experience), I delegated the job to another colleague of mine and was hoping she would have a different experience. But no, she was given the same run around and got nowhere. She has given up too. We are still without that rate loaded, and don't think it ever will be. Not with siteminder at least.

Very bad and faulty system, terrible customer support

Commentaires : Being in the hotel industry, we operate 24/7, and when there is a need for customer support follow up, you would expect 24/7 or at least decently efficient follow-up. During a period when our hotel was fully booked, we closed the allotments for the higher room types, while increasing the rates for our standard rooms, so that if a booking were to come in, we could easily afford to book the guest in a neighbouring hotel, most of which happen to be full or high occupancy as well. Having set up the system, and input the values, one week before the period we are full, I had expected the system to have updated all our online agent sites. Lo and behold, we received a booking 5 days after I had input the new values. And at our normal standard rates at that. Obviously this would be a problem for us. So I called up the agent to check if they had been linked up with Siteminder. They checked on their back-end, and it showed all up and running. So I immediately called Siteminder to get them to check on their back-end, and informed them that the guest would be arriving in 2 days time, so I needed an answer before then. The amazing part was to be told that I needed to wait 3 days for a reply. Despite knowing that the guest would be arriving in 2 days time. They just threw the problem back to me. Up until the guest arrived, there was still no resolution from Siteminder. For a company that is so closely linked to the hospitality industry, and who claims to be one of the best there is, this is abysmal performance. Why should I be paying them, when I end up having to solve problems created by them?

Avantages :

It makes it easy for revenue managers to combine all OTAs into one platform, to manage rates and availability.

Inconvénients :

Terrible response time, error in their software but they make the customer solve the problem for them and pay for the damages caused.

DO NOT use this CMS if you're looking to improve SEO performance

Avantages :

Adding basic content to the CMS is fairly straightforward but there is nothing this offers which cheaper competitors don't.

Inconvénients :

There doesn't seem to ever be any updates made. As someone who works in digital marketing, making updates to the site to improve SEO performance is critical. However this CMS doesn't even allow the simplest of updates. It doesn't allow you to update page titles without the H1 header and main navigation title being updated. So just to be clear, updating page titles on their own is NOT POSSIBLE. This is 2017! We've been asking the question for over a year about when this will be updated and it's still not done! We still can't update page titles (some of the most important elements for SEO) and therefore are losing out on revenue because of this CMS. It also doesn't allow users to set up 301 redirects, which is simply laughable. Again, this is also impacting our performance. If it was solely my choice I'd have changed a long time ago. Avoid the canvas CMS at all cost if you're looking to improve SEO performance.

Easy to use but lacks basic features like being able to run useful financial reports

Commentaires : Very basic of use but with time it's a lot effort to have to double up with a separate accounting software when everything could be easily.

Avantages :

Very very basic. So if you want something that requires limited knowledge to use that software, this is it. Not a fancy software at all. You get your reservations in and that's pretty much it. So that might fit some.

Inconvénients :

Biggest con for us is to have only a 2 weeks at-glance calendar. It's annoying. Siteminder should work on it. Then when you click on "save" sometimes it does not save properly and you have to start all over again. Lack of financial useful revenue reports be it per month, or by room type. So you need an accounting software outside of Siteminder. Potential to be great with a few easy improvements.

The Channel Manager to connect your hotel

Commentaires : Overall we achieved a lot together already. The support for new set-ups is amazing and couldn't be better! From the technical part like developments and features we would be happy for some update of what is in the making.

Avantages :

- ease of use - very customer friendly - new features can be suggested and will find recognition - great & fast support

Inconvénients :

- some basic functions are still missing like sending MAXLOS / MINLOS to all OTA's - development of new features seem to take quite a long time - an update on the current developments would be appreciated

The Best Channel Management Solution

Avantages :

Range of channels Range of other apps , PMS and booking engines Adaptability and flexibility of set up. Very reliable Great support Cost

Inconvénients :

Wish new feature could be added to Booking engine, such as loyalty scheme or secret rates to help us compete with OTA pricing.

Excellent

Avantages :

At our hotel (Hotel & Gasthof zum Hirsch) we have been using SiteMinder technology for 3 years. We love that we can make changes to our Canvas website without needing professional IT background. Our direct bookings have increased by around 18%, we have more independence for 3rd parties and we are gaining a lot more traffic.

Inconvénients :

.....

Long term user

Commentaires : We have been using SiteMinder for the last 10 years and have found it to be completely reliable and meets all our needs to operate a 14 unit 5 star motel.

Avantages :

We find the system very easy to use and quite easy to train new reception staff. We manually adjust rates and conditions on a daily basis to maximise occupancy and yield.

Inconvénients :

Mapping rooms can be quite confusing. Have found this quite time consuming

Excellent Channel manager

Commentaires : If we request for accessing rate plan for New Online Agent, Siteminder Team immediately respond our inquiry. The Extranet in Siteminder is easy to use. We can know a lot of Online Agents which have been joining with Siteminder.com so that we can contact several of the potential Online Agents operators to make contract agreement . Siteminder.com give us flexible payment process. Indeed we have enjoyed to make working relationship with Siteminder.com. We are very satisfied with the Channel manager.

Avantages :

Updated rates and room availability

Inconvénients :

Increase or decrease the percentage of ROOM RATES in Channel's menu

Reliable and wide connectivity

Commentaires : Siteminder still the most valuable and workable in their range. I love their service and product development.

Avantages :

I love its reliability and consistency of its work. The sales team and support team are professional and helpful. That’s why I always prefer Siteminder.

Inconvénients :

A bit high price when compare to many products in the the market however the value in return is a key.

Site Minder is like a personal assistant, taking care of the bookings when we are not available.

Avantages :

What I like most about this software, is the peace of mind knowing that the bookings are taken care of & I do not have to be concerned about double bookings. Especially as we are in Australia & a lot of our guests are from Europe & America, which is on a different time zone. Before we had SiteMinder we had a few double bookings & we had to relocate the guests to another BnB, which was disappointing for both us & the guests. The system is easy to access & navigate through, especially if you need to adjust the rooms availability due to a cancellation, or you need to close the rooms if you are going on a vacation yourself. It is reassuring that the rooms are showing the correct availability.

Inconvénients :

Overall, there is nothing to complain about. I just have to be aware if there is a cancellation, to go into the site & re-open the rooms. This is not a problem as the access is easy & straight forward.

Easy to use software and help us save much time!

Avantages :

This channel management software help us save time a lot when compare to update manually in each channel. Report is also useful for check guest check in and check out dates.

Inconvénients :

Sometime the inventory update delay 5 - 6mins, but this isn't happen frequent. It would be great if system can instantly update.

very satisfied system

Commentaires : perfect, for our two properties,

Avantages :

i used siteminder sine almost 6 years a go and very satisfied-network system

Inconvénients :

very much likes to use siteminder and happy to be continue

Siteminder Channel Manager and Bookingbutton

Commentaires : Changing the prices and make more revenue from wherever I work

Avantages :

Easy to use making it easier to work from every where

Inconvénients :

Everything's is fine with siteminder and the person at call center very helpful.